Clotilde BRETONBRETON

Erwan GIRAUD GIRAUD

Michaël GUIRAUDGUIRAUD

Jacques Olivier SCHATZSCHATZ

Nicolas TROSSELLYTROSSELLY

Contents

• Presentation of Hays Personnel Services

• Hays Personnel in France

• The reasons of their success in France

• Conclusion

Hays PLC, a Business Services GroupHays PLC, a Business Services Group

• A world leader in outsourced solutions• Complex and critical support services with added value to

the customers' businesses• Turnover (2002): € 4,38 billion• International group employing 27,000 people in over 20

countries • HQ situated in the South of London• Quoted at the London Stock Exchange: Part of the FTSE

100

Four Business Lines

• Hays PersonnelHays Personnel

• Hays CommercialHays Commercial: – back and front office process outsourcing and customer

relationship management.

• Hays Logistics:Hays Logistics:– specialist in logistics and supply chain activities.

• Hays Mail & Express:Hays Mail & Express: – premium mail and specialist of courier services

Hays Personnel, The Most Profitable Recruitment Specialist Business

• BUSINESS:BUSINESS: recruitment of permanent and temporary, skilled and professional staff, providing comprehensive HR solutions

• SECTORS:SECTORS: accountancy, construction, IT, banking, insurance, legal, call centres, marketing and education

2001 EBITA (m£)2001 EBITA (m£)

Hays Personnel, the Key Subsidiary of Hays PLC

First half 2002, First half 2002, Operating profit (£m)Operating profit (£m)

• LeadersLeaders in international specialist in international specialist recruitment and HR solutionsrecruitment and HR solutions

• 495495 offices for offices for 6,500 consultants6,500 consultants

• 1,6 million1,6 million visitors a week on their visitors a week on their websitewebsite

Hays Personnel France

• Funded in January 2001• 6 consultants at the beginning, 70 two years

and a half later• Various customers from various sectors:

Alstom, BNP, Bouygues, Colas, Vivendi, Thales, Nortel Networks,

BNP Paribas, Spie, Bureau Veritas, Sogea, Elyo...

Seven Activities in France

• HP Architecture Construction Immobilier Ingénierie Facility Management

• HP Banques & Assurances• HP Comptabilité• HP Support Technique• HP Intérim• Hays Alpha Travail Temporaire• Hays IT

A successful arrival...

• One of the best launches in the world

• Best launch in Western Europe:

Better development than Spain, Germany, Portugal ...

But difficulties for subsidiaries comparison

A strategic choice for their geographical establishment

Their most successful activity in France

• Recruitment of permanent and executives for Civil Engineering and Real Estate.

• This is their Core BusinessCore Business

• Has become Leader in FranceLeader in France

Main reasons for success of Hays Personnel in France

2 main reasons :

• New concept of recruitment in France :

Recruitment by contingencycontingency

• Supported by a major company : Hays PLC

Why France ?Rankin

gCriteria

1 To reach a target market

2 To have stable environment and social climate

3To have efficient and extended transport and logistical

infrastructures

4To have efficient and extended telecommunication

infrastructures

5 To be in a stable monetary area

6 To find a qualified workforce

7To make easier the communication with firm’s other settlings and

markets

8 Life quality

9 Within an important financial place

10 To take advantage of highest regional skilled areas

11 To have a clear and stable administrative and legal environment

12 To decrease salarial costs

13 To decrease labour taxes for expatriates

14 Low fiscality for stock options

15 To get helps and subventions from government

16 To decrease fiscal taxes

17 To have flexible work laws

Success ReasonsRanki

ngCriteria

1 To reach a target market

2 To find a qualified workforce

3To make easier the communication with firm’s other settlings and markets

4 To have stable environment and social climate

5To have a clear and stable administrative and legal environment

6 Life quality

7 To have efficient and extended telecommunication infrastructures

8 To have efficient and extended transport and logistical infrastructures

9 To take advantage of highest regional skilled areas

10 To decrease fiscal taxes

11 To decrease labour taxes for expatriates

12 To decrease salarial costs

13 To be in a stable monetary area

14 To get helps and subventions from government

15 To have flexible work laws

16 Low fiscality for stock options

17 Within an important financial place

ComparisonRealit

yCriteria

1 To reach a target market

2 To find a qualified workforce

3To make easier the communication with firm’s other settlings and markets

4 To have stable environment and social climate

5 To have a clear and stable administrative and legal environment

6 Life quality

7 To have efficient and extended telecommunication infrastructures

8To have efficient and extended transport and logistical infrastructures

9 To take advantage of highest regional skilled areas

10 To decrease fiscal taxes

11 To decrease labour taxes for expatriates

12 To decrease salarial costs

13 To be in a stable monetary area

14 To get helps and subventions from government

15 To have flexible work laws

16 Low fiscality for stock options

17 Within an important financial place

Expectation

1

6

7

2

11

8

4

3

10

16

13

12

5

15

17

14

9

Conclusion

• Hays Personnel is an example of successful establishment in France

• The attractivity of France can be extended for other companies acting in other sectors

How companies could be successful in France ?

• By getting adapted to the local market

• By bringing new concepts, by innovating

For Other Companies…Ranki

ngCriteria

1To make easier the communication with firm’s other settlings and markets

2 To reach a target market

3 To find a qualified workforce

4 Life quality

5To have efficient and extended telecommunication infrastructures

6 To have efficient and extended transport and logistical infrastructures

7 To be in a stable monetary area

8 To have stable environment and social climate

9 To take advantage of highest regional skilled areas

10 To have a clear and stable administrative and legal environment

11 To get helps and subventions from government

12 Within an important financial place

13 To decrease labour taxes for expatriates

14 To decrease salarial costs

15 Low fiscality for stock options

16 To have flexible work laws

17 To decrease fiscal taxes