Brazilian Supplement Manual

Revision Date: 03 December 2014 Page 1

Brazilian Supplement

Manual TO 14 CFR PART 145 REPAIR STATION MANUAL / QUALITY CONTROL MANUAL

Company Name and Facility Address:

AAR LANDING GEAR SERVICES 9371-9270 NW 100 Street MIAMI, FL 33178

FAA REPAIR STATION NO.

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ANAC CHE NR. XXXXX-XX Manual Control No. : _______________________

APPROVED BY:

Jesus Banal

Vice President & General Manager AAR Landing Gear Services, Miami

CONTROL NUMBER Electronic

LOCATION AARLGS Server

ISSUE First

REVISION Rev O – Dated - 12/03/2014

ANAC MANUAL TABLE OF CONTENTS


Table of Contents

1 INTRODUCTION ............................................................................................................. 1-1

1.1 PURPOSE ................................................................................................................. 1-1

1.2 INTERFACES ............................................................................................................. 1-1

1.3 ACRONYM LIST ......................................................................................................... 1-1 1.3.1 AAR Landing Gear Services utilizes the following acronyms: .................... 1-2

1.4 RESPONSIBILITY/AUTHORITY ..................................................................................... 1-5

1.5 MANUAL REVISION .................................................................................................... 1-5

1.6 RECORD OF REVISIONS ............................................................................................. 1-6

1.7 LIST OF EFFECTIVE PAGES ........................................................................................ 1-7

1.8 MANUAL CONTROL ................................................................................................... 1-8

1.9 MANUAL DISTRIBUTION ............................................................................................. 1-8

1.10 PROCESS MEASUREMENT ......................................................................................... 1-8

2 OPERATIONS ................................................................................................................. 2-1

2.1 OVERVIEW ............................................................................................................... 2-1

3 HOUSING & FACILITIES ................................................................................................ 3-1

3.1 GENERAL INFORMATION ............................................................................................ 3-1

3.2 MAIN LOCATION ........................................................................................................ 3-1

3.3 MAIN LOCATION FLOOR PLAN .................................................................................... 3-2

3.4 ADDITIONAL LOCATION (WHEELS AND BRAKES) .......................................................... 3-2

3.5 ADDITIONAL LOCATION (WHEELS AND BRAKES) FLOOR PLAN ...................................... 3-4

4 EQUIPMENT & MATERIALS .......................................................................................... 4-1

4.1 EQUIPMENT .............................................................................................................. 4-1

4.2 MATERIALS .............................................................................................................. 4-2

5 ORGANIZATION ............................................................................................................. 5-1

5.1 COMPANY ORGANIZATIONAL CHART .......................................................................... 5-1

6 DEFINED RESPONSIBILITIES & AUTHORITIES ........................................................... 6-1

6.1 PURPOSE ................................................................................................................. 6-1

6.2 APPLICABILITY .......................................................................................................... 6-1

6.3 DEFINITIONS ............................................................................................................. 6-2

6.4 CORPORATE PERSONNEL.......................................................................................... 6-3

6.5 OPERATIONS PERSONNEL ......................................................................................... 6-6

6.6 QUALITY PERSONNEL ............................................................................................... 6-9

6.7 CUSTOMER SERVICE PERSONNEL ........................................................................... 6-16

6.8 PERSONNEL DUTY TIME LIMITATIONS: ...................................................................... 6-17

6.9 AUTHORIZED ROSTER ............................................................................................. 6-17

6.10 FORMS .................................................................................................................. 6-17



6.10.1 0101-01 Notification of Employee Change ............................................ 6-17 6.10.2 0902-02 Process Routing ...................................................................... 6-17

7 SPECIAL QUALIFICATIONS-NON DESTRUCTIVE TESTING ....................................... 7-1

7.1 PURPOSE .............................................................................................................. 7-1

7.2 TERMS AND DEFINITIONS .................................................................................... 7-1

7.3 AUTHORITY/RESPONSIBILITIES .......................................................................... 7-3

7.4 LEVELS OF QUALIFICATION/RESPONSIBILITIES ............................................... 7-3

7.5 CLASSROOM TRAINING AND OJT/PRACTICAL EXPERIENCE HOUR REQUIREMENTS ....... 7-5 Table 2: Minimum Experience Requirements for Level 1 Limited, Levels 1 and 2 (OJT) .................................................................................................................... 7-6

7.6 TRAINING COURSE DESCRIPTIONS ................................................................... 7-6

7.7 MAINTENANCE OF QUALIFICATION .................................................................... 7-7

7.8 REFERENCES ....................................................................................................... 7-9

8 PERSONNEL ROSTER ................................................................................................... 8-1

8.1 DESCRIPTION ........................................................................................................... 8-1

8.2 RESPONSIBILITY ....................................................................................................... 8-1

8.3 REPAIRMAN CERTIFICATES ........................................................................................ 8-1

8.4 EMPLOYMENT SUMMARIES ........................................................................................ 8-1

8.5 ROSTER CHANGES ................................................................................................... 8-2

9 CAPABILITY LIST ........................................................................................................... 9-1

9.1 DESCRIPTION ........................................................................................................... 9-1

9.2 INTERFACES ............................................................................................................. 9-1

9.3 RESPONSIBILITY/AUTHORITY ..................................................................................... 9-1

9.4 PROCESS MEASUREMENT ......................................................................................... 9-1

10 OFF–SITE MAINTENANCE ........................................................................................... 10-1

10.1 PURPOSE ............................................................................................................... 10-1

10.2 APPROVAL AUTHORITY ........................................................................................... 10-1

10.3 EXCEPTIONS .......................................................................................................... 10-1

10.4 PROCEDURES......................................................................................................... 10-1

11 AIR CARRIER MAINTENANCE .................................................................................... 11-1

11.1 MAINTENANCE PROGRAM REQUIREMENTS ............................................................... 11-1

11.2 RESPONSIBILITY ..................................................................................................... 11-1

11.3 TRAINING REQUIREMENTS ....................................................................................... 11-1

11.4 INSPECTION REQUIREMENTS ................................................................................... 11-1

11.5 PROCEDURES......................................................................................................... 11-1

11.6 RECORDS .............................................................................................................. 11-1

12 CONTRACTED MAINTENANCE ................................................................................... 12-1

12.1 FAA-APPROVED CONTRACTED MAINTENANCE FUNCTIONS LIST ................................ 12-1

12.2 RESPONSIBILITY/AUTHORITY ................................................................................... 12-1



12.3 PROCEDURES......................................................................................................... 12-1

12.4 CONTROLS ............................................................................................................. 12-1

13 RECORDS & RECORDKEEPING ................................................................................. 13-1

13.1 RESPONSIBILITY ..................................................................................................... 13-1

13.2 PROCESS & INFORMATION FLOW ............................................................................. 13-1

13.3 FINAL INSPECTION .................................................................................................. 13-2

13.4 CUSTOMER WORK PACKAGE PREPARATION ............................................................. 13-2

13.5 RECORDS PACKAGE CONTENTS .............................................................................. 13-2

13.6 ADDITIONAL RECORDKEEPING PROCEDURES ........................................................... 13-3

13.7 TECHNICAL DATA .................................................................................................... 13-3

14 MALFUNCTION OR DEFECT REPORTING ................................................................. 14-1

14.1 RESPONSIBILITY ..................................................................................................... 14-1

14.2 PROCEDURES......................................................................................................... 14-1

14.3 FORMS .................................................................................................................. 14-1 14.3.1 FAA Form 8010-4 Malfunction or Defect Report .................................... 14-1 14.3.2 FAA Form 8070-1 Service Difficulty Report ........................................... 14-1

15 SUSPECTED UNAPPROVED PARTS .......................................................................... 15-1

15.1 SUSPECTED UNAPPROVED PARTS DETECTION ......................................................... 15-1

15.2 SUSPECTED UNAPPROVED PARTS REPORTING......................................................... 15-1

15.3 FORMS .................................................................................................................. 15-1 15.3.1 FAA Form 8120-11 Suspected Unapproved Parts Notification ............. 15-1

16 TRAINING PROGRAM .................................................................................................. 16-1

16.1 TRAINING PROGRAM MANUAL .................................................................................. 16-1

17 CREW MEETINGS ........................................................................................................ 17-1

17.1 PURPOSE ............................................................................................................... 17-1

17.2 PROCEDURES......................................................................................................... 17-1

18 SHIFT TURNOVER ........................................................................................................ 18-1

18.1 PURPOSE ............................................................................................................... 18-1

18.2 INTERFACES ........................................................................................................... 18-1

18.3 PROCEDURES......................................................................................................... 18-1

19 DEPARTMENTAL SELF-ASSESSMENT ...................................................................... 19-1

19.1 PURPOSE ............................................................................................................... 19-1

19.2 INTERFACES ........................................................................................................... 19-1

19.3 DEFINITIONS ........................................................................................................... 19-1

19.4 RESPONSIBILITY ..................................................................................................... 19-1

19.5 PROCEDURES......................................................................................................... 19-2

19.6 RECORDS .............................................................................................................. 19-2

20 INTERNAL EVALUATION PROGRAM ......................................................................... 20-1



20.1 PURPOSE ............................................................................................................... 20-1

20.2 INTERFACES ........................................................................................................... 20-1

20.3 DEFINITIONS ........................................................................................................... 20-1

20.4 RESPONSIBILITY ..................................................................................................... 20-2

20.5 PROGRAM CONTENTS ............................................................................................. 20-3

20.6 INTERNAL EVALUATION PROGRAM SYSTEMS-ORIENTED JOB AID ............................... 20-6

21 PRODUCT AIRWORTHINESS INVESTIGATION .......................................................... 21-1

21.1 PURPOSE ............................................................................................................... 21-1

21.2 INTERFACES ........................................................................................................... 21-1

21.3 DEFINITIONS ........................................................................................................... 21-1

21.4 RESPONSIBILITY ..................................................................................................... 21-1

21.5 PROCEDURES......................................................................................................... 21-1

22 VOLUNTARY DISCLOSURE REPORTING PROGRAM ............................................... 22-1

22.1 PURPOSE ............................................................................................................... 22-1

22.2 INTERFACES ........................................................................................................... 22-1

22.3 APPLICABILITY ........................................................................................................ 22-1

22.4 DEFINITIONS ........................................................................................................... 22-1

22.5 RESPONSIBILITY ..................................................................................................... 22-2

22.6 PROCEDURES......................................................................................................... 22-2

22.7 WRITTEN REPORT FORMAT ..................................................................................... 22-4

23 PERIODICAL REPORTS ............................................................................................... 23-1

23.1 PURPOSE ............................................................................................................... 23-1

23.2 APPLICABILITY ........................................................................................................ 23-1

23.3 RESPONSIBILITY ..................................................................................................... 23-1

23.4 PROCEDURES......................................................................................................... 23-1

24 MANAGEMENT SYSTEM OPERATIONAL SAFETY - SGSO....................................... 24-1

24.1 PURPOSE ............................................................................................................... 24-1

24.2 APPLICABILITY ........................................................................................................ 24-1

24.3 RESPONSIBILITY ..................................................................................................... 24-1

24.4 PROCEDURES......................................................................................................... 24-1

ANAC MANUAL Brazilian Supplement





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Revision Date: 03 December 2014 Page 1-1

1 INTRODUCTION

1.1 PURPOSE

The ANAC Manual (AM) has been prepared to satisfy the requirements of Regulation of Brazilian Civil Aviation RBAC n º 145 RBAC No. 145

This manual sets forth the policies and procedures to be enforced in the daily operations of the Repair Station during processing of aircraft components. The maintenance of these components may be performed at AAR's facility or in the operator's facility. Adherence to these principles will assure compliance with the Federal Aviation Regulation, Part 145 Repair Stations and the associated Part 121, Subpart L requirements. Work performed for 121 certificated air carriers will be performed in accordance with the air carrier’s approved manual.

1.2 INTERFACES

As part of this manual, and under separate cover, are two more texts: the Capability List and the Quality Control Manual.

The Capability List details the Ratings certified by the Federal Aviation Administration for Landing Gear, Accessory, Airframe, and Specialized Services.

The Quality Control Manual (QCM) identifies specific procedures for the operation of the facility.

1.3 ACRONYM LIST






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1.3.1 AAR Landing Gear Services utilizes the following acronyms:

ACRONYM MEANING

AARLGS AAR Landing Gear Services, Miami, Florida

A/C Aircraft

AM ANAC MANUAL

ANAC Agência Nacional de Aviação

A&P FAA Mechanic with Airframe and Powerplant Rating

AD Airworthiness Directive

AMT Aviation Maintenance Technician

ANSI American National Standards Institute

AOG Aircraft On Ground

APRISe AAR Performance Reporting Information System

ASNT American Society for Nondestructive Testing

ASTM American Society for Testing and Materials

ATA Air Transport Association

AWS American Welding Society

BOM Bill of Materials

CAAC Civil Aviation Authority of China

CAMP Continuous Airworthiness Maintenance Program

CAR Corrective Action Request






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ACRONYM MEANING

CFM Customer Furnished Material

CFR Code of Federal Regulations

CHDO FAA Certificate Holding District Office

CMM Component Maintenance Manual

CSN Cycles Since New

DAR Designated Airworthiness Representative

DER FAA Designated Engineering Representative

DOD U.S. Department of Defense

DOT U.S. Department of Transportation

EA Engineering Authorization

EASA European Aviation Safety Agency

EO Engineering Order

ET Eddy Current Testing

FAA Federal Aviation Administration

FAR Federal Aviation Regulations

FIS Fabrication Inspection System

FSIMS Flight Standards Information Management System

IAW “In accordance with”

IEP Internal Evaluation Program






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ACRONYM MEANING

ICR Inspection Condition Report

ID Inside/Inner Diameter

IM&TE Inspection Measuring & Test Equipment

IPC Illustrated Parts Catalog

ISO International Organization for Standardization

IT Information Technology

JAA Joint Aviation Authorities

LOA Letter of Authorization

LPI Liquid Penetrant Inspection

MPI Magnetic Particle Inspection

MIS Management Information Systems

MRO Maintenance, Repair and Overhaul

MSDS Material Safety Data Sheet

MTF Material Tracking Form

MT Magnetic Particle Testing

NAS National Aerospace Standard

NDE Non-Destructive Evaluation

NDI Non-Destructive Inspection

NDT Non-Destructive Testing






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ACRONYM MEANING

NCR Non-Conformance Report

NIS Non-Incident Statement

NIST National Institute for Standards and Technology

OD Outside/Outer Diameter

OEM Original Equipment Manufacturer (For the purpose of AARLGS manuals, procedures, etc. OEM may also include a Design Approval Holder, Air Carrier, military, etc.)

OHM Overhaul Manual

OJT On-The-Job Training

PAH Production Approval Holder

PAI Principal Avionics Inspector

PAR Preventive Action Request

PMA Parts Manufacturer Approval

PMAM PMA Manual

PME Precision Measurement Equipment

PMI Principal Maintenance Inspector

P/N Part Number

PO Purchase Order

PT Penetrant Testing

QMS Quality Management System (ISO 9001/AS9100)






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ACRONYM MEANING

QCM Quality Control Manual

QUR Quarterly Utilization Report

RBAC Regulation Of Brazilian Civil Aviation

RFQ Request for Quotation

RSM Repair Station Manual

RT Radiographic Testing

S/N Serial Number

S/B Service Bulletin

SDR Service Difficulty Report

S/L Service Letter

SOPM Standard Overhaul Practice Manual

STC Supplemental Type Certificate

TC Type Certificate

TCDS Type Certificate Data Sheet

TPM Training Program Manual

TSOA Technical Standard Order Authorization

UT Ultrasonic Testing

VDRP Voluntary Disclosure Reporting Program

VT Visual Testing






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ACRONYM MEANING






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1.4 RESPONSIBILITY/AUTHORITY

The responsibility for the maintenance and adherence to this Repair Station Manual, the Quality Control Manual, and the Capability List rests with the Director of Quality Assurance.

The Quality Control Group is responsible for accepting a part into this Repair Station and for monitoring all inspection activities through in-process inspections, nondestructive testing and final acceptance for a serviceable tag.

The Engineering Group is responsible for processing parts that need repair in a manner that is consistent with Component Maintenance and Standard Practices Manuals. They further monitor life limits, airworthiness directives, configurations, and major repairs.

All technical data and procedures developed by Engineering must be reviewed by Quality for compliance with applicable FAA regulations and manufacturer’s specifications.

The Director of Quality Assurance has the authority to amend, review, and approve this manual.

1.5 MANUAL REVISION

Revised sections of effective pages will be noted by a vertical bar in the margin and the revised pages will be highlighted in the List of Effective Pages.

The Director of Quality Assurance will perform an internal approval of each revision prior to submission to the FAA. This will be signified by signing of the cover letter to the FAA.






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The Director of Quality Assurance will coordinate manual revisions with the local FAA Flight Standards District Office and Manufacturing Inspection District Office.

The FAA will be notified of revisions when each revision is issued. Revisions will be submitted to the CHDO via electronic media and will be accompanied with a cover letter.

Should the FAA not accept a revision, the revision will be recalled and amended.

Following the above actions any necessary corrective maintenance/administrative action will be taken.

A Record of Revisions shall be part of the Repair Station Manual. Notice of Manual revisions will be made to all employees using electronic means.

The Accountable Manager shall review all revisions to the RSM in order to ensure that there is no conflict with the information listed in the FAA Operations Specifications.






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1.6 RECORD OF REVISIONS

ISSUE REVISION REVISION

DATE INSERT DATE

BY

Original Issue






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ISSUE REVISION REVISION

DATE INSERT DATE

BY






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1.7 LIST OF EFFECTIVE PAGES

PAGE No.

REV. DATE

PAGE No.

REV. DATE

PAGE No.

REV. DATE

1-1 12/03/2014 7-1 12/03/2014 21-1 12/03/2014

1-2 12/03/2014 7-2 12/03/2014 21-2 12/03/2014

1-3 12/03/2014 7-3 12/03/2014 22-1 12/03/2014

1-4 12/03/2014 7-4 12/03/2014 22-2 12/03/2014

1-5 12/03/2014 7-5 12/03/2014 22-3 12/03/2014

1-6 12/03/2014 7-6 12/03/2014 22-4 12/03/2014

1-7 12/03/2014 7-7 12/03/2014 22-5 12/03/2014

1-8 12/03/2014 7-8 12/03/2014 22-6 12/03/2014

1-9 12/03/2014 7-9 12/03/2014 23-1 12/03/2014

2-1 12/03/2014 8-1 12/03/2014 24-1 12/03/2014

3-1 12/03/2014 8-2 12/03/2014

3-2 12/03/2014 9-1 12/03/2014

3-3 12/03/2014 10-1 12/03/2014

3-4 12/03/2014 10-2 12/03/2014

4-1 12/03/2014 11-1 12/03/2014

4-2 12/03/2014 12-1 12/03/2014

5-1 12/03/2014 13-1 12/03/2014

6-1 12/03/2014 13-2 12/03/2014






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PAGE No.

REV. DATE

PAGE No.

REV. DATE

PAGE No.

REV. DATE

6-2 12/03/2014 13-3 12/03/2014

6-3 12/03/2014 14-1 12/03/2014

6-4 12/03/2014 15-1 12/03/2014

6-5 12/03/2014 16-1 12/03/2014

6-6 12/03/2014 17-1 03/12/2014

6-7 12/03/2014 18-1 12/15/2009

6-8 12/03/2014 19-1 03/12/2014

6-9 12/03/2014 19-2 03/20/2012

6-10 12/03/2014 20-1 03/20/2012

6-11 12/03/2014 20-2 03/20/2012

6-12 12/03/2014 20-3 03/12/2014

6-13 12/03/2014 20-4 03/20/2012

6-14 12/03/2014 20-5 03/20/2012

6-15 12/03/2014 20-6 03/20/2012

6-16 12/03/2014 20-7 03/20/2012

6-17 12/03/2014 20-8 03/20/2012

1.8 MANUAL CONTROL

This manual is electronically controlled in the computer network through password security.






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An electronic back-up of the current master file will be kept in the electronic server.

All printed copies of this document, are considered to be for reference only purposes, shall be stamped “For Reference Only”.

1.9 MANUAL DISTRIBUTION

The latest revision to the manual will be made accessible to all employees and supervisors via electronic media in a read only-format. These employees will be capable of accessing the contents of this manual at their computer terminals.

In the case of a power outage, down network server, or any reason which will not allow electronic access to the manual, all employees may access the backup CD version for review.

1.10 PROCESS MEASUREMENT

Self-evaluations will be performed by Quality Assurance personnel through internal audits to assure compliance and to verify that operations are being carried out in accordance with the policies and procedures contained in this manual. Any noted deviations will be reported to the Director of Quality Assurance for review and action in accordance with the procedures contained in this manual.

ANAC MANUAL OPERATIONS


Proposal Issued

Contact Review

QMS 7

Contract

Awarded

QMS 7

Components/

Parts Received

QCM 6

QCM 11

Work Order

Prepared

QMS 8

QCM 9

Parts or Services

Procured

QCM 5

QMS 10

OEM Manuals

Part/Components Serviced

Using OEM Manual

QCM 10 QCM 12

QCM 14 QCM 15

QCM 16 QCM 17

QCM 18 QCM 19

QCM 20 QCM 24

QCM 32

OEM Manuals

Part/Component

Inspected &

Tested

QCM 11

QCM 12

QCM 13

OEM Manuals

Part/Component

Delivery to

Customer

QCM 28

OEM Manuals

2 OPERATIONS

2.1 OVERVIEW

This repair station is engaged in the fabrication, servicing, repair and overhaul of aircraft components for use in commercial and military applications in accordance with appropriate technical data. Some of the operations within the Repair Station include: Machining, NDT, Shot Peening, Chromium, Nickel, Cadmium plating, painting, etc.

Environmental conditions are addressed in the Quality Control Manual and in other documents with the Federal, State, and Municipal/Local authorities.

All overhaul and/or repair work will be carried out in accordance with the manufacturer’s current technical data, the air carrier’s manual (FAR 145.205), or other data acceptable to the FAA administrator.

An article upon receipt follows the generic flowchart shown to the right. This flowchart is not intended to be a complete picture of workflow, but rather a tool to better understand the processes involved in providing our services. References to specific procedures (QCM’s) may be found in the Quality Control Manual (QCM).

ANAC MANUAL HOUSING AND FACILITIES


3 HOUSING & FACILITIES

3.1 GENERAL INFORMATION

Located in Miami, Florida

Near Miami International Airport

Interstates 75 and 95 and SR 826

Truck Docks - Railroad Siding

3.2 MAIN LOCATION

Contact Information

Street Address

9371 N.W. 100th Street

Miami, Florida 33178

Phone

786-337-4000

Fax

Main

786-337-4093

Quality Control

786-337-4095

Engineering

786-337-4092

Building

Construction

Concrete

Dimensions

Length

666 feet

Width

150 feet

Floor Space

100,000 sq. ft.

Ceiling Height

25 feet



3.3 MAIN LOCATION FLOOR PLAN

3.4 ADDITIONAL LOCATION (WHEELS AND BRAKES)

Contact Information



Street Address

9270 N.W. 100th Street

Miami, Florida 33178

Phone

786-337-4010

Fax

786-337-4087

Building

Construction

Concrete

Dimensions

Length

150 feet

Width

100 feet

Floor Space

15,000 sq. ft

Ceiling Height

22 feet



3.5 ADDITIONAL LOCATION (WHEELS AND BRAKES) FLOOR PLAN

ANAC MANUAL EQUIPMENT & MATERIALS


4 EQUIPMENT & MATERIALS

4.1 EQUIPMENT

The Repair Station has the equipment necessary in accordance with Part 43 to perform maintenance on articles for which it is rated. A generic description of the equipment used by this facility to perform maintenance is as follows:

Maintenance Task Equipment Used

Disassembly/Assembly Hydraulic Presses

Cleaning Vapor degreaser

Blasting Aluminum and Plastic blast systems

NDT Non-destructive test equipment

Machining Mills, Grinders, Lathes, and CNCs

Polishing Hand operated polishing equipment

Plating Plating Tanks and Stress Relief Ovens

Painting HVLP spray system

Inspecting Inspection measuring and test equipment

Testing Hydraulic test benches

The Repair Station does not lease or rent any of the equipment listed above.

Equipment and/or tools used by this Repair Station in the test procedures when determining airworthiness shall be equivalent or better than those stated in the OEM’s manuals. Where applicable, the Engineering group will verify the integrity of the equipment and/or tooling by reviewing and accepting technical specifications from the OEM, such as drawings, data, and test instructions presented in the overhaul manuals, etc. Other acceptable methods may include photographs, templates, certificates, and/or test reports. This company will allow the Administrator to observe test demonstrations of any given equipment and/or tool as the need arises.

The Quality Control group is responsible for ensuring that the items described herein are marked with a unique part number and/or serial number for proper identification and traceability should any deficiency arises. The Monthly Shop Audit will have a random check at the appropriate locations to ensure the reliability of this classification.

OEM manuals provide specific instructions for the proper use of the type of equipment and/or tooling described in this subsection. Where no relevant information appears in the manuals, the Engineering group is responsible for developing instructions that, where applicable, describe the specific part and/or serial number, proper use, maintenance, and storage information. These instructions will be filed in the applicable Overhaul

ANAC MANUAL EQUIPMENT & MATERIALS


Manual Folder and may be referenced in the Process Routings Form 0902-02. Calibration equipment and those tools that bear devices that require calibration will be handled in accordance with the guidelines set forth in this manual and in the Quality Control Manual.

4.2 MATERIALS

All materials used for maintenance and alterations must meet manufacturer specifications and be traceable to an FAA approve source as described in FAA AC20-62D.

Materials used by this Repair Station will be kept in a controlled environment where necessary. These items may be requisitioned for a particular job through the use of the Material Tracking Form and/or Purchase Requisition form. Additional Handling, Storage, Packaging, Preservation and Delivery of items may be found in the Quality Control Manual under Handling, Storage, Packaging, Preservation, & Delivery.

Shelf Life inventory and consumables is the primary responsibility of Receiving Inspection with assistance provided by Material Control. These duties are listed in detail in the Quality Control Manual under Handling, Storage, Packaging, Preservation, & Delivery.

ANAC MANUAL ORGANIZATION


5 ORGANIZATION

5.1 COMPANY ORGANIZATIONAL CHART

ANAC MANUAL DEFINED RESPONSIBILITIES & AUTHORITIES


6 DEFINED RESPONSIBILITIES & AUTHORITIES

6.1 PURPOSE

This section is intended to provide guidelines for identifying the responsibility and authority of all personnel who affect quality. In addition to this section, individual procedures will detail responsibilities and authorities applicable to the specific activity.

6.2 APPLICABILITY

This section affects all operations and related personnel at this facility.

NOTE 1: As required per RBAC No. 145.153, all supervisory personnel must

understand, read, and write English

NOTE 2: As required per RBAC No. 145.155, all inspection personnel must understand, read, and write English



6.3 DEFINITIONS

TERM DEFINITION

Airworthiness Directive (AD)

A document issued by the FAA mandating a special repair/inspection within a specified period.

Bill of Materials (BOM)

A computer-based system, which holds configuration levels for assemblies. Project Engineers maintain the system based on customer, FAA, and OEM updates.

Illustrated Parts Catalog (IPC)

A technical document issued by the OEM depicting the aircraft, or other equipment, configuration as delivered.

Inspection Condition Report (ICR)

An electronic system used by Quality Control Inspectors and Engineering in the processes exerted at this facility. The system is a computer database, which defines design and rework limits, incoming and post rework sizes, incoming conditions, and dispositions for each component. Project Engineers maintain the system based on customer, FAA, and OEM updates.

Management Information System (MIS) Department

The MIS Department carries out all activities related to computers and the data stored.

Outsource Maintenance Provider

A vendor that provides maintenance services to AARLGS.

Service Bulletin (S/B)

A technical document issued by the OEM to effect a significant operation.

Service Letter (S/L)

A technical document issued by the OEM to highlight a problem, repair, and/or inspection. (An S/L is also known as an AOL – All Operators Letter).



6.4 CORPORATE PERSONNEL

General Manager

This position is appointed by the Corporate Executive Management to develop and maintain a facility under the guidelines of AAR Corporation including:

Accountable Manager in accordance with EASA Supplement.

Adherence with all required Regulations (e.g., Federal Aviation, etc.).

Provide adequate material, equipment, personnel, and facility.

Enhance capabilities of facility and personnel.

Provide direction for growth and improvements.

Managing and training subordinates.

Establishing and enforcing safety regulations.

The duties of the General Manager may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibility.

The Controller assumes the above responsibilities in the absence of the General Manager

Director of Programs

This position is appointed by the General Manager to analyze data for several departments to properly forecast future needs and improvements. His or her responsibilities include:

Provide cost analysis data to sales for contracts.

Review and recommend pricing.

Provide forecast analysis for Business Development and General Manager.

Responsible for overall activity of the Information Technology Department.

Assist in the formulation of the strategic plan for the future systems requirements to increase efficiency and effectiveness throughout entire division.

Ensure IT Department provides logistic support to all personnel.

Provide warranty data to Senior Management.

Oversee activities of the Billing Department.

Assist Controller with inventory monthly reconciliations.

In the absence of the Director of Programs, the General Manager ensures that the duties and responsibilities of the Director of Programs are performed.



The duties of the Director of Programs may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibilities

Controller

This position is appointed by the Corporate Executive Management to develop and maintain a facility under the guidelines of AAR Corporation including:

Responsible for the review and approval of purchase requisitions and purchase orders.

Training and supervision of the Accounting and Human Resources Departments.

Adherence with all applicable local, state, and federal regulations.

Financial responsibilities.

Aid Product Support and Marketing and Sales in providing customers with quote that will maximize profit while securing the tender.

Accounts Receivables and Accounts Payable functions.

Hiring the best resources available to maintain high levels of productivity.

The duties of the Controller may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibility.

Accounting Manager

Supervisor of Accounts Payable, Financial Reporting, Accounts Receivable, Credit and Collections, and General Accounting.

Supervise the monthly close process to include the review of journal entries, and finalization of all sub-accounting areas.

Monthly bank reconciliation review.

Supervise Financial Reporting functions to Corporate.

Coordinate periodic internal and external audits.

Responsible for the compliance to Sox404 regulations and GAAP Accounting.

Financial reporting and bookkeeping of the Wheel and Brakes product line.

Inventory analysis and control.

Supervise and monitor the ongoing inventory cycle count program.

Financial liaison between our division and the Malaysian JV.

Variance Analysis of the Income, Balance Sheet and Forecast Statements.

Periodic additional duties as assigned by the Controller.



Vice President Operations

Appointed by the General Manager, this position is responsible to develop and maintain a facility under the guidelines of AAR Corporation including:

Provide adequate equipment and personnel.

Coordinate and supervise the functions of the Operations Department.

Facilities enhancement.

Coordinate Production Control.

Training and supervision of shop personnel.

Maintain facility clean and organized.

Proper handling of parts in the facility.

Maintain safe shop environment.

Maintenance of all equipment.

Follow guidelines set by Quality Control and Quality Assurance.

Establish and enforce safety programs

The duties of the Vice President Operations may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibility.

In the absence of the Vice President Operations the General Manager shall ensure that the duties and responsibilities of the Vice President Operations are performed.

Senior Manager Human Resources

This position is appointed by the Division Executive Management with corporate HR approval to develop and maintain a facility under the guidelines of AAR Corporation including:

Compile payroll data such as hours worked, hours absent, taxes, insurance.

Review wages computed and correct errors to ensure accuracy of payroll.

Record changes affecting net wages such as exemptions, insurance coverage, and any legal attachment for each employee.

Record data concerning transfer of employees between departments.

Prepare periodic reports of earning, taxes, and deductions.

Keep records of leave pay and nontaxable wages.

Prepare and issue paychecks.

Assist corporate office in the Drug and Alcohol Abatement Program.

Maintain personnel files with pertinent data as deemed necessary by AAR Corp. and local, state, and federal laws, including issuance of Form 0101-01.



The duties of the Manager Human Resource may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibility.

Director Business Development

This position is appointed by the General Manager to ensure continuous market share growth as well as maintaining financial stability and a foundation for future expansion. His or her responsibilities include:

Lead, develop, and coach a team of business development managers.

Market product, capabilities, and services to customers around the world.

Develop annual sales plan.

Establish and manage a customer target base.

Develop and analyze new business opportunities.

Contract review

The duties of the Director Business Development may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibilities.

6.5 OPERATIONS PERSONNEL

Production Manager

This position is appointed by the Vice President Operations to maintain the work flow in the departments in a safe and efficient manner including:

Training and supervision of department personnel.

Maintain department in a clean and orderly manner.

Maintain work records of parts in department.

Proper parts handling.

Safety of department personnel.

Maintain pertinent records as assigned throughout this manual.

Follow guidelines set by Quality.

The duties of the Supervisors may be delegated to shop personnel, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibility.



Facility Manager

The Facility Manager reports to the Vice President Operations for the proper operation of the facility and equipment, including:

Air conditioning.

Lighting, cleanliness, pneumatic and electrical power sources.

Facility security and safety.

Daily cleanliness of the facility.

Build, construct, renovate as necessary and maintain the property and equipment and acquire new equipment as required for the facility’s satisfactory operation.

The duties of the Facility Manager may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibility

Director of Accessories

This position is appointed by the General Manager to direct and coordinate activities of the Wheels and Brakes Department, and aid immediate staff in formulating and administering AAR Corporate policies and procedures and FAA regulations. His or her responsibilities include:

Participates in directing and coordinating all department activities to develop and implement long range goals and objectives to meet business and profitability growth objectives.

Confers with management staff and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.

Reviews operations and plans to meet requirements for sales planning and to ascertain manufacturing or outsourcing requirements to develop new markets.

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Reviews and approves preparation of accounting analysis: for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures.

Maintain proper inventory levels.

Control materials usage to ensure a minimal waste as possible and ensure preservation of material in stock.

Track material and labor cost.

The duties of the Director of Accessories may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibilities.



In the absence of the Director of Accessories the General Manager shall ensure that the duties and responsibilities of the Director of Accessories are performed.

Manager Wheels and Brakes

This position is appointed by the General Manager to direct and coordinate activities of the Wheels and Brakes Department, and aid immediate staff in formulating and administering AAR Corporate policies and procedures and FAA regulations. His or her responsibilities include:

Participates in directing and coordinating all department activities to develop and implement long range goals and objectives to meet business and profitability growth objectives.

Confers with management staff and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.

Reviews operations and plans to meet requirements for sales planning and to ascertain manufacturing or outsourcing requirements to develop new markets.

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Reviews and approves preparation of accounting analysis: for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures.

Maintain proper inventory levels.

Control materials usage to ensure a minimal waste as possible and ensure preservation of material in stock.

Track material and labor cost.

The duties of the Manager Wheels and Brakes may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibilities.

In the absence of the Manager Wheels and Brakes the General Manager shall ensure that the duties and responsibilities of the Manager Wheels and Brakes are performed.

Planning Manager

Oversee the day to day operation of the planning department, set up proper controls and procedures for the jobs planning to ensure part movement is at the optimum level.

Plan and provide direction to a planning organization to ensure turn times.

Select and approve purchase, or make procurement recommendations for all material needed to ensure schedules meet goal.

Conduct production reviews to identify and analyze any improvements in the operation.



Program Manager

Responsible for the total satisfaction of the assigned customer with regards to delivery and quality of all products and services.

Identify and ensure adequate and appropriate resources are allocated and assigned to programs to ensure the successful completion of the programs are achieved and the customers’ needs are met.

Track programs against schedules, budgets, and phase review objectives, reporting status to the VP of Customer Service on a regular basis and the senior executive as required.

Shop Personnel

All shop personnel have the responsibility and authority to:

Follow procedures, manuals and other instructions as required.

Control further processing (stop work) when quality is affected negatively.

Contact quality control inspection when non-conforming product/process is detected.

6.6 QUALITY PERSONNEL

Vice President Quality and Compliance

Accountable Manager in accordance with CFR Part 145

This position is appointed by the General Manager to develop and maintain an operation that will yield a consistently high quality product under the guidelines set forth by the Customer, OEM, FAA, and AAR Corporation including:

Overall responsibility for the Quality Organization for Landing Gear Services.

Responsible for managing the QA department, the QC department and Engineering department.

Responsible for Reporting on Quality to senior executive management.

Responsible for the Inspection Program and Training throughout the facility.

Responsible for all government agency regulations (e.g. FAA, OSHA, EPA etc.).

The Director of Quality Assurance assumes the above responsibilities in the absence of the Vice President of Quality and Compliance.

Director of Quality Assurance

This position is appointed by the VP Quality and Compliance to develop and maintain an operation that will yield a consistently high quality product under the guidelines set forth by the Customer, OEM, FAA, and AAR Corporation including:

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Management Representative Functions responsibility and authority for:

Ensuring that the quality system is established, implemented, and maintained in accordance with Federal Aviation Regulations, etc.

Reporting on the performance of the quality system to executive management for review and as a basis for continuous improvement.

Ensuring the promotion of awareness of customer requirements throughout the organization.

Organizational freedom and unrestricted access to top management in order to resolve matters relating to quality.

Maintain the FAA Repair Station, Foreign Repair Station(s), Quality Control Manual, and Quality Management System Manual in a current status that is consistent with CFR Part 145, and applicable foreign regulations.

Maintain the Roster in a current status consistent with CFR Part 145.

Maintain the Capability List in a current status consistent with CFR Part 145.

Maintain the Contracted Maintenance Function List in a current status consistent with CFR Part 145.

Submit reports of defects or unairworthy conditions in accordance with CFR Part 145.

Assume responsibility for the shelf life program.

Performs investigations, evaluations, assessments, reviews, etc.

Supervise Hazardous Material Handling and Waste Treatment.

Supervise Training and Safety Program

Supervise the Audit Program

Supervise the Calibration Lab so their methods are traceable to NIST and have a record of all instrumentation and certifications so they are recorded at their required time intervals.

Administration of the Suspected Unapproved Parts Program.

The duties of the Director of Quality Assurance may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibility.

The Vice President of Quality and Compliance assumes the above responsibilities in the absence of the Director of Quality Assurance.

Director of Quality Control


Supervise the inspection operations performed by Receiving, ICR, Final, NDT, and Small Parts Shop




Verify that Receiving Inspection is in compliance with the Receiving Order and AAR Purchase Order that includes correct certification and traceability of parts and materials as defined by this Manual, FAA, And AAR Corp

Verify that Final Inspection properly certifies parts for return to service with the appropriate Airworthiness Directives and insure that the overhaul records are maintained in an orderly manner in accordance with AAR Policy and FAA requirements.

Assume responsibility for the scrap program, scrap material is isolated and either destroyed or returned to the customer.

Assure all Quality Control personnel are properly trained with the necessary equipment to yield consistent results.


The duties of the Director of Quality Control may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibility.

The Vice President of Quality and Compliance assumes the above responsibilities in the absence of the Director of Quality Control.

Training/Safety Coordinator

This position is appointed by the Director of Quality Assurance to develop and maintain an operation that will yield a consistently high quality product under the guidelines set forth by the Customer, OEM, FAA, and AAR Corporation, including:

Supervise and coordinate training of all personnel.

Perform external audits of subcontractors.


The duties of the Trainer/Safety Coordinator may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibility.

The Director of Quality Assurance assumes the above responsibilities in the absence of the Trainer/Safety Coordinator.

Quality Auditor

This position is appointed by the Director of Quality Assurance to develop and maintain an operation that will yield a consistently high quality product under the guidelines set forth by the Customer, OEM, FAA, and AAR Corporation, including:

Perform process audits.

Perform external audits of subcontractors.

Assist in customer audits.

Assist in performing investigations.





The duties of the Quality Auditor may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibility.

The Director of Quality Assurance assumes the above responsibilities in the absence of the Quality Auditor.

Manager Chemical Lab

This position is appointed by the Director of Quality Assurance to develop and maintain the necessary practices required for the various chemical processes and waste treatment control including:

Coordinate and supervise the functions of the Lab and Plating Processes.

Maintain the Plating solutions within the required specifications.

Coordinate the NDT Penetrant samples for analysis per QCM Section 16.

Processing and disposal of hazardous waste.

Ensure compliance with all Federal, State, and Local regulations as they relate to hazardous materials.

Participate in the training programs as an instructor of plating processing and hazardous materials.

Maintain MSDS books.

Comply with FAA Order 8900.1, Vol 2, Ch 2, Sec 6 & Vol 3, Ch 32, Sec 11, 3-3382, F.21, control and handling of aircraft components and consumable materials that control hazardous material.

The duties of the Manager Chemical Lab may be delegated to the Lab Technician, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibility

The Director of Quality Assurance assumes the above responsibilities in the absence of the Manager Chemical Lab.

Metrology (Calibration) Technician

The Calibration Technician directly reports to the Director of Quality Assurance for the implementation of the Repair Station Measuring and Test Equipment Calibration System. The duties and responsibilities include, but are not limited to:

Inspect all Measuring Equipment and Standards for handling damage.

Maintain file of calibration certificates in the metrology.

Maintain current calibration status for Measuring Equipment and Standards.

Calibrate all Measuring Equipment and Standards in accordance with standard industry practices with traceability to NIST.

Placard inoperative equipment accordingly.



Ensure that all Measuring Equipment and Standards used at this repair station are handled, stored, and transported in a manner, which will not adversely affect the calibration or condition of the equipment.

The duties of the Calibration Technician may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibility.

The Director of Quality Assurance assumes the above responsibilities in the absence of the Calibration Technician.

Director of Technical Services


Oversight of the Technical Library in order to ensure that the latest revision of the applicable manuals is available at the time that maintenance is being performed.

Supervise the Technical Library to ensure updated technical data is recorded and submitted to Engineering for incorporation into the ICR System.

Management of the Records Department. This includes but is not limited to the review of internal documentation, such as process routers, and external documents, such as 8130-3 forms, Life Limited Parts Lists, and customer furnished documents.

Control of the Submittals Group which manages and coordinates any repairs which exceed the limits specified in the CMM’s and require manufacturer’s approval prior to release.

The duties of the Director of Technical Services may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibility.

The VP Quality and Compliance assumes the above responsibilities in the absence of the Director of Technical Services.

Technical Librarian

The Technical Librarian directly reports to the Director of Technical Services for the orderly execution of all technical data and document generation, control and distribution and maintenance. The duties and responsibilities include, but are not limited to:

Maintain a copy of the latest edition of the technical publications issued by the manufacturer or any other authorized source in the form of Overhaul/Repair Manuals, Component Maintenance Manuals, Technical Orders, Manufacturer’s or Customer’s Engineering Orders, Service Bulletins, Field Service Notes, Test Instructions, Acceptance Test Procedures, and Drawings.

Verify ATA listing of the technical publications and ensure the receipt of all revisions following the original editions.

Obtain technical publications as requested or required, by ordering them from the manufacturers or from other authorized sources.




Maintain master files of all submittals generated in-house.

The duties of the Technical Librarian may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibility.

The Director of Technical Services assumes the above responsibilities in the absence of the Technical Librarian.

Director of Engineering


Coordinate and supervise the functions of the Engineering Department.

Assist in providing technical expertise required in the inspection/overhaul of components through the ICR and Routing System.

Implement and maintain the necessary standards to ensure strict compliance with the requirements of the Customer, OEM, and FAA.

Ensure compliance with customer requirements, Service Bulletins, Airworthiness Directives, and Life Limits.

Assure that all the documents/technical data are within the guidelines of the Customer, OEM, FAA, and AAR Corporation and are maintained secure and current.

The duties of the Manager of Engineering may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibility.

The VP Quality and Compliance assumes the above responsibilities in the absence of the Director of Engineering.

Manager of Engineering

This position is appointed by the Director of Engineering to develop and maintain an operation that will yield a consistently high quality product under the guidelines set forth by the Customer, OEM, FAA, and AAR Corporation including:

Coordinate and supervise the functions of the Engineering personnel.

Provide technical expertise required in the inspection/overhaul of components through the ICR and Routing System.

Implement and maintain the necessary standards to ensure strict compliance with the requirements of the Customer, OEM, and FAA.

Ensure compliance with customer requirements, Service Bulletins, Airworthiness Directives, and Life Limits.

Assure that all the documents/technical data are within the guidelines of the Customer, OEM, FAA, and AAR Corporation and are maintained secure and current.

Establish configurations of components received and shipped.





Verify that the ICR System is properly completed to route the parts in compliance with the Customer and OEM instructions

The duties of the Manager of Engineering may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibility.

The Director of Engineering assumes the above responsibilities in the absence of the Manager of Engineering.

Project Engineer (Engineering Staff)

The Project Engineer directly reports to the Manager of Engineering for implementation of various Engineering activities. The duties and responsibilities include, but are not limited to:

Develop repair data which meets FAA Regulations and established engineering standards using approved technical data and Industry Standards through MRO and BOM systems by:

Research acceptable repair from OHM, CMM, etc.

Performing necessary analysis to determine feasibility of repair.

Preparing repair or alteration data using applicable forms for OEM, FAA approval.

Coordinating required processes to ensure repaired/overhauled product meets original operating requirements.

Assist Quality Control staff on the following:

Investigations of unsatisfactory components.

Analyze causes for component failure.

Prepare detailed Warranty and/or Tear down reports.

Evaluate ADs, Customer Requirements and Manufacturer Data (e.g., CMM, OHM, etc.) for incorporation into AAR service standards.

The duties of the Project Engineer may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibility.

The Manager of Engineering assumes the above responsibilities in the absence of the Project Engineer.

This position is appointed by the General Manager to develop and maintain an operation that will yield a consistently high quality product under the guidelines set forth by the Customer, OEM, FAA, and AAR Corporation.

Inspection Personnel

Inspection Personnel report directly to the Director of Quality Control for the implementation of the Repair Station Inspection System. The duties and responsibilities include, but are not limited to:




Maintain proficiency with all inspection methods, techniques, and equipment.

Have working knowledge of technical specifications.

Perform receiving inspection on incoming material to verify airworthiness status.

Conduct internal audits in accordance with the Quality Control Manual, AAR Corporate Policies and Audit Schedules.

Perform in-process inspection to ensure that products are repaired and/or altered in accordance with applicable manufacturer's specifications, and FAA regulations.

Perform acceptance test inspection to ensure that products meet to the requirements of the manufacturer and/or customer’s specifications.

Perform final inspection to ensure that the product is restored to an airworthy condition.

Perform warranty investigations and generate reports, for all components received as a warranty claim.

Originate a Maintenance Release, FAA Form 8130-3, for all items released to service by this Repair Station.

Authority to sign FAA forms (337, 8130-31, etc.) work statements, and inspections called out in the Process Routing Form 0902-02.

Note: Individuals authorized to approve an article for return to service under the repair station certificate and operations specifications along with all Final Inspectors must comply with certification requirements as listed in RSM 7. Personnel Roster, Paragraph 8.0. In addition, they must be able to understand, read, and write English as required per 14 CFR 145.157.

6.7 CUSTOMER SERVICE PERSONNEL

Vice President Customer Services

This position is appointed by the General Manager to develop and maintain an operation that will yield a consistently high quality customer service under the guidelines set forth by the Customer, OEM, F.A.A., and AAR Corporation including:

Interface with customers for proposals, quotes, contracts, warranty resolution, component shortages, billing issues, etc.

Sales order issues and subsequent revisions.

Plan inventory usage to maximize returns.

Provides answers to customer inquiries on a timely fashion.

1 As listed in the Authorized Roster Book.



The duties of the Vice President Customer Services may be delegated, as he/she deems necessary. However, such delegation does not relieve him/her of overall responsibility.

6.8 PERSONNEL DUTY TIME LIMITATIONS:

Pursuant to Federal Aviation Administration (FAA) Code of Federal Regulations (14CFR) Part 121.377 it is the policy of AAR Landing Gear Services that any person performing maintenance or preventive maintenance be relieved from duty for a

period of at least 24 consecutive hours during any seven days or the equivalent in any (1) calendar month.

It is the responsibility of every employee performing maintenance or preventive maintenance to oversee their compliance to the Personnel Duty Time Limitation requirements as stated in 6.9.1

6.9 AUTHORIZED ROSTER

A roster of authorized names and signatures/stamps is maintained in the QA Office. This book is called Authorized Roster and depicts the authorized personnel defined throughout this section. (See next section for additional information.)

The Director of Quality Assurance is responsible for reviewing any changes to the roster and ensuring the accuracy of the information of the personnel identified therein. Upon completion of the review, the Director of Quality Assurance will sign and approve the use of the revised roster.

6.10 FORMS

6.10.1 0101-01 Notification of Employee Change

6.10.2 0902-02 Process Routing

ANAC MANUAL SPECIAL QUALIFICATIONS-NDT


7 SPECIAL QUALIFICATIONS-NON DESTRUCTIVE TESTING

7.1 PURPOSE

This procedure establishes the minimum requirements for the training, examination, and qualification of personnel involved in the application of nondestructive testing (NDT) methods to aircraft, engines, and components. The purpose of this program is to ensure that individuals performing NDT are fully informed about procedures, techniques, and equipment and are competent to perform the applicable duties. It is understood that the effectiveness of NDT relies in great part upon the capabilities, knowledge, and experience of the individuals responsible for proper application of the method and correct interpretation of test results.

This procedure is established based on information contained in NAS 410, and ASNT Recommended Practices No. SNT-TC-1A. Compliance with this document, along with the knowledge and experience gained from receiving the appropriate Certification, will serve to provide equivalent competency as set forth in NAS 410, and SNT-TC-1A.

This procedure applies to personnel applying NDT methods to accept materials, repairs, products, systems, or components as directed by the applicable maintenance and inspection program. It also applies to those individuals determining the technical adequacy of NDT techniques and to those providing technical training to NDT personnel.

An individual operating a direct reading instrument (see section II) does not require qualification per this procedure unless it is specified in the inspection document. For technical training and support, contact the Director, Quality Control – AAR LGS.

7.2 TERMS AND DEFINITIONS

Activity in the Method - Performing or supervising an NDT function.

Classroom Training - An organized and documented program of activities designed to impart the knowledge and skills necessary to obtain the level of qualification sought. Consists of classroom and laboratory training. The training and OJT can be accomplished by an outside agency.

Computer-Based Training (CBT) - Training that utilizes multimedia software applications combining text, graphics, audio, video, and animation to provide self-paced instruction on NDT methods and techniques.

Direct Readout Instrument - Direct readout Instruments physically display values either as digital readout or an analog display, such as a scale/pointer configuration. Direct readout instruments do not involve adjusting signal displays such as gates, delays, gain, or phase to obtain measurements.

Documented - Recordable and/or archivable documents in retrievable electronic or hard copy form.

Laboratory Examination - An evaluation of proficiency in conducting NDT inspections performed in the classroom.

NDT - Nondestructive Testing - Used to determine the acceptability or suitability for intended service of a material, part, component, subsystem, or system without



impairment of the intended function. At AAR LGS, NDT is preferred over NDI (nondestructive inspection) or NDE (nondestructive evaluation) but the terms are interchangeable in practice.

NDT Method - One of the disciplines of nondestructive testing within which different techniques exist: ET - eddy current, IR - infrared MT - magnetic particle, PT - liquid penetrant, RT – radiography, UT – ultrasonic, NE – Nital Etch.

NDT Supervisor’s/Manager’s - are supervisor’s/manager’s who:

Are in direct authority.

Have direct control and administrative responsibility for personnel performing NDT in their area(s) of responsibility as a routine part of their duties.

Have responsibility for maintaining NDT Qualifications for their direct reports.

On-the-Job Training (OJT) - Training during work time under technical guidance. Subjects include: instrumentation set up; equipment operation; manual usage; understanding and following job instructions; recognition and interpretation of indications.

OJT Checklist - Record of completed OJT in the method in checklist form. Form includes signature/date of trainee, qualified individual(s) under whose guidance the trainee worked, and NDT Supervisor.

Outside Agency - An organization under contract to AAR LGS for NDT services. This includes any agency or consultant hired to train and examine personnel to the requirements of this specification.

Practical Experience - Actual performance or observation conducted in the work environment resulting in the acquisition of knowledge and skill in a specific method. Does not include classroom or laboratory training, but does include on-the-job training.

Procedure - A general or detailed written instruction for conducting a given process/inspection.

Qualification - A quality, ability, or accomplishment that makes a person suitable for a particular position or task. These are administered by the Responsible Level III after all requirements are met. Includes training, certificates, experience, and demonstrated ability.

Qualification Assessment - The examination administered by the Responsible Level III or his designee to the trainee upon completion of the requisite OJT/practical experience time requirements.

Qualifying Agency – AAR LGS

Requalification/Recurrent Training - Scheduled periodic classroom, CBT/WBT, on-the-job training or the combination of the three, with the purpose of refreshing knowledge and/or expanding the skills of individuals in a specific NDT method. This training is



beyond initial training. This training is to be delivered under the technical guidance of a qualified instructor, Level II, Level III, or other designated individual in the same method appointed by the Responsible Level III.

Responsible Level III - The Level III designated by AAR LGS as the principal spokesperson for NDT.

Technique - A category within a method (e.g., ultrasonic immersion testing or ultrasonic contact testing).

Trainee - An individual who is participating in a training program for qualification and is not qualified.

Web-Based Test (WBT) - Testing that utilizes web-based computer software to present test questions and record examination results.

7.3 AUTHORITY/RESPONSIBILITIES

The Director of Quality Control / NDT Responsible Level III has the authority to establish and modify this procedure and is responsible for its quality.

NDT Responsible Level III

AAR LGS NDT Responsible Level III is authorized to determine when a person is qualified to perform work in their area(s) of responsibility. NDT Personnel trained and certified by this procedure come from several organizations (e.g., Inspection and Maintenance, etc.). The Responsible Level III shall verify that all qualification requirements of this procedure have been met and documented before updating the qualification and are to monitor to ensure qualification.

NDT Personnel

NDT Personnel trained and qualified by this procedure come from several organizations (e.g., Inspection and Maintenance, etc.).

When performing NDT inspections the personnel are under the authority and control of the Director of Quality Control/NDT Responsible Level III.

Trainee

1. Works and trains under the direction of an NDT qualified individual.

2. Shall not independently conduct tests, or make acceptance or rejection decisions.

7.4 LEVELS OF QUALIFICATION/RESPONSIBILITIES

Level I-Limited (Level I-L)

Has the same responsibilities as Level 1 except:

1. Initial classroom training and practical experience are sufficient to qualify the individual on a specific task, equipment, or technique.

2. Qualification shall be limited to that specific part, specific task, equipment, or technique. Example: Eddy Current scan of aircraft wheels.



Level I

The Level I qualification shall be for a specific method. The individual shall have the skills and knowledge to perform specific tests, specific calibrations, specific interpretations, and evaluations for acceptance or rejection, and document the results in accordance with specific procedures. The individual shall be knowledgeable of any necessary preparation of parts before or after inspection. The individual shall be able to follow procedures in the techniques for which qualified and shall receive necessary guidance or supervision from a Level II, Level III, or other designated individual. The individual shall meet the requirements of Table 1 and Table 2.

Level II

Level II individuals shall have the skills and knowledge to set up and calibrate equipment, conduct tests, and to interpret, evaluate, and document results in accordance with procedures in all techniques utilized by AAR LGS, Inc. The individual shall be thoroughly familiar with the scope and limitations of the method in which he is qualified and shall be capable of providing on-the-job training for trainees and other Inspectors. The individual shall be able to organize and document NDT results. The individual shall be familiar with the codes, standards, and other documents that control the method as utilized by AAR LGS. The individual shall meet the requirements of Table 1 and Table 2.

Level III

Level III individuals shall have the skills and knowledge to interpret codes, standards, and other regulatory documents that control the method as utilized by AAR LGS; select the method and technique for a specific inspection; select and/or design equipment and reference standards; and prepare and verify the adequacy of procedures. Only individuals qualified to Level III shall have the authority to approve procedures for technical adequacy in the method to which they are qualified. The individual shall also have general knowledge of all the NDT methods utilized by AAR LGS. The individual shall be capable of conducting or directing the training and examination of personnel in the method. If the individual duties include processing and/or acceptance/rejection of products, proficiency in performing such tasks be demonstrated by a hands on practical examination equivalent to Level II qualification.

Vision Acuity and color perception requirements:

Near vision acuity of at least one eye, either natural or corrected, must be at least Snellen 20/25 near vision at 16” + 1” in accordance with NAS-410, using Snellen eye exam 8500-1. Results shall be recorded on Form 1802-01

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NOTE: The examination must be on a periodic basis, not to exceed one year.

Color Perception is verified using Ishihara’s Tests for Color Deficiency. Personnel shall be capable of adequately distinguishing and differentiating colors used in the process involved. Any limitations must be approved in writing by the Responsible Level III.

NOTE: The examination must be on a periodic basis, not to exceed 5 years.

7.5 CLASSROOM TRAINING AND OJT/PRACTICAL EXPERIENCE HOUR REQUIREMENTS

Consideration of previous training - Documented previous NDT training, practical experience, and/or qualification will be evaluated by the Responsible Level III to determine if it fulfills all or part of the requirements in this section

Level 1 Limited, Level I, and Level II:

Classroom training and OJT hour requirements for Level 1 Limited, Level I – Level II are located in Table 1 and Table 2.

Upon fulfillment of the applicable classroom training and OJT Hour requirements in Table 1 and Table 2, the Responsible Level III provided he or she is satisfied with the candidate’s performance shall notify the Supervisor that he/she has a candidate ready for certification.

Subsequent recurrent/requalification training dates will be based on the actual date of qualification.

NOTE: Level I - Limited training in a particular method may include the full Level I initial training event in the method, and the special equipment training may be provided by the OEM, Vendor, etc. The assessment of candidate’s performance may be satisfied by the OEM/Vendor equipment/inspection training.



Table 1: Minimum Formal Training Hours, Level 1 Limited, Level 1 and 2 (Classroom)

Method Level 1 Limited

Level 1 Level 2 with Level 1 certification

Level 2 without Level 1

certification

Recurrent/ Requalificatio

n Hours

PT 16 16 16 32 8

MT 16 16 16 32 8

ET 40 40 40 80 8

UT 40 40 40 80 8

NE 16 16 16 32 8

Table 2: Minimum Experience Requirements for Level 1 Limited, Levels 1 and 2 (OJT)

Experience Time in Hours*

Method Level 1 Limited

Level 1 (Trainee experience)

Level 2 w/previous

Level 1 certification

Level 2 w/o previous Level 1

certification

PT 13 130 270 400

MT 13 130 400 530

ET 40 400 1200 1600

UT 40 400 1200 1600

NE 13 130 270 400

*Experience in multiple methods may be accumulated simultaneously. Experience in a method must be a least half this time when remaining time is spent working or training in other NDT methods when approved by the Responsible Level 3.

Level III:

Candidates for Level III qualification shall meet the requirements in NAS410.

7.6 TRAINING COURSE DESCRIPTIONS

Security

The Responsible method Level III maintains master copies of all course outlines, CBTs, WBTs, and examinations.

Descriptions

All training courses and qualifications are listed in the AAR LGS Training Course out line and include brief course descriptions.

Curriculums



Training course content and outlines are subject to change.

Documentation of Completed Classroom and Laboratory Training

Documentation of completed training courses maintained in the AAR LGS employee training files by the authorized NDT training instructor or Responsible Level III.

Examinations

General

The written examination for all skill levels shall be a closed-book examination consisting of questions that cover the basic test principles relative to the applicable method and the equipment, operating procedures and test techniques that the individual may encounter in his assignment.

Laboratory

The individual shall satisfactorily demonstrate that they are familiar with and can operate the necessary test equipment and interpret the resultant information.

Grading/Failure/Retesting

Level I Limited, Level I and II are to pass a general, specific, and practical exam that is approved by the Responsible level III for the appropriate level and type of of certification.

The exam will be taken with only the reference material provided by the examiner.

Each candidate must successfully complete three types of examinations:

General exam consisting of 40 questions minimum for Level I and II, 10 questions minimum for Level I Limited.

Specific exam consisting of 30 questions minimum, for Level I and II, 8 questions minimum for Level I limited.

Practical exam consisting of 10 point monitored test that reveals the examinee’s ability to operate the equipment and examine test samples for flaws.

A composite grade of 80%, with no individual test scoring less than 70%, is required to pass for certification, reference form 1802-02.

A Level III is to have a current Level III certification from a nationally recognized source such as ASNT.

7.7 MAINTENANCE OF QUALIFICATION

Personnel may be re-trained and/or re-examined, and their qualification continued or revoked, at the discretion of the Director - Quality Control/ Responsible Level III.

An individual maintains qualification through activity in the method, recurrent training, and vision examinations.

Activity:

The Supervisor responsible for the personnel performing NDT inspections shall document activity in the methods and upon request, shall produce documentation



demonstrating activity within the previous six months, in the method for NDT - qualified personnel.

The supervisor is responsible for requesting the qualification status to be changed to “Suspend” when a person is inactive for six consecutive months.

Loss of Qualification

An individual’s qualification may expire or be suspended.

Qualification shall expire when:

Employment is terminated.

When the qualification interval has lapsed with no requalification issued.

Qualification shall be suspended when:

The individual’s performance is found to be deficient in any manner.

The physical examination has expired.

When the activity requirement has not been met.

Reinstatement of Qualification

Reinstatement for a terminated or furloughed employee that returns to work.

If they return within six months of their last documented activity and are not due requalification there is not action required for reinstatement.

If they return after six months from their last documented activity and are not due requalification a Performance Assessment is required.

If they return and it has been one year or more since their last requalification they must be re-qualified.

Reinstatement for a lapsed qualification interval requires the requalification training in Table 1 and a Qualification Assessment.

Qualifications that have been suspended for performance require a Performance Assessment.

Qualifications that have been suspended for an expired physical examination may be reinstated after the physical examination requirement has been met.

Qualifications that have been suspended for not meeting the activity requirement require a Performance Assessment.

Recurrent/Requalification

Level I, I-L, and II personnel shall be re-qualified per Table 1 and Table 2 at intervals not to exceed 5 years. Recertification shall be accomplished by successful completion of general practical and specific examinations equivalent to those required for initial certification.

Individuals failing a requalification class shall be monitored and/or assessed for competency at random intervals after completing the requalification class.



Successful completion of an approved computer based training (CBT) for Level I- L (Limited), Level I, Level II, and Level III can serve as a recurrent/requalification course.

Initial Level II qualification from Level 1 shall be considered equivalent to recurrent/requalification training for Level I.

Level III qualified individuals shall be re-qualified every 5 years. This requalification shall meet the requirements in NAS 410.

7.8 REFERENCES

14 CFR Part 121 and 145 Operating Requirements.

NAS 410 Personnel Qualification for Nondestructive Testing Applications.

Recommended Practice No. SNT-TC-1A, available from the American Society for Nondestructive Testing (ASNT).

ANAC MANUAL PERSONNEL ROSTER


8 PERSONNEL ROSTER

8.1 DESCRIPTION

The Personnel Roster may be found in the Roster book. The Roster Book is maintained by the Director of Quality Assurance.

This Personnel Roster includes the following:

A list of Management, Supervisory, and individuals with authority to approve an article for return to service are indicated by an “X” in the appropriate column of the Authorized Roster

A list of all Inspection personnel

Employment summaries of Management, Supervisory, and individuals with authority to approve an article for return to service will be available in the Roster Book. Employment Summaries of Inspection personnel who are not listed on the Authorized Roster are available in the individual’s training binders. These training binders are available in the Training Center office.

8.2 RESPONSIBILITY

The Director of Quality Assurance is responsible for, and has the authority to amend, review, and approve the roster.

The VP of Quality and Compliance assumes the above responsibilities in the absence of the Director of Quality Assurance.

8.3 REPAIRMAN CERTIFICATES

Individuals directly in charge of production personnel will be issued Repairman Certificates per CFR Part 65.

Individuals authorized to approve an article for return to service under the repair station certificate and operations specifications must hold an Airframe or Repairman Certificate per CFR Part 65.

The Director of Quality Assurance will request that a Repairman Certificate be issued in the following manner:

Complete the FAA Repairman application

Draft a letter on company letterhead recommending the individual for a Repairman Certificate and appropriate Rating

Complete Employment summary for the applicant

Send the above information to the local FSDO

A copy of this certificate will be maintained in the individuals training folder. As required by Part 65 surrendered certificates will be return to the FAA.

8.4 EMPLOYMENT SUMMARIES

Employment summaries are developed by the Trainer and forwarded to the Director of Quality Assurance for inclusion in the Roster Book. As employees are reassigned,

ANAC MANUAL PERSONNEL ROSTER


qualification or employment history change, summaries are updated and a revised date is entered.

The following employee information shall be contained in the employment summary page for each individual employee in the Personnel Roster:

Name

Revision Date

Position

Scope of Employment

Certificates

Employment Record/ and years of experience

8.5 ROSTER CHANGES

The Director of Quality Assurance may amend the Roster when necessary by reviewing the employment history and qualifications of personnel to be added or deleted to the Roster.

Following the above review any changes will be coordinated with the VP Quality and Compliance.

Revisions shall be made by the Director of Quality Assurance or designee within 5 business days of the termination, reassignment, change in duties or scope of assignment, or addition of any personnel.

The Director of Quality Assurance shall send a courtesy copy of the amended Roster to the FAA FSDO within ten business days of issuance.

ANAC MANUAL CAPABILITY LIST


9 CAPABILITY LIST

9.1 DESCRIPTION

The Capability List may be found in electronic media under the heading of Capability List.

The Capability List contains the articles acceptable to the Federal Aviation Administration for which this Repair Station may perform maintenance, preventive maintenance, or alterations on, in addition to those depicted on our OpSpecs.

9.2 INTERFACES

Quality Control Manual Section 3 and Additional Capability Form 0201-01 provide guidelines for adding new products to the FAA Capability List. These evaluation forms are retained by the applicable Engineering Group.


The Director of Quality Assurance is responsible to maintain, and has the authority to amend, review, and approve the Capability List.

9.4 PROCESS MEASUREMENT

Periodic self-evaluations of the Capability List will be performed by Quality personnel. The frequency of the self-evaluations will be scheduled to ensure that the Capability List is randomly audited annually. Form 1701-08, provides the guidelines of the Capability List self evaluation. These evaluation forms are retained by the Director of Quality Assurance. Refer to RSM Section 19 for additional information.

Following self-evaluations (ref. Process Measurement, above), the Director of Quality Assurance adds or deletes the items from the Capability List; changes are noted by a vertical bar in the margin or highlighted section.

Prior to adding any items to the Capability List, all deficiencies found in the evaluation must be corrected. The revised Capability List is then made available to all personnel.

Revisions shall be made by the Director of Quality Assurance or designee within 5 business days.

The Director of Quality Assurance will coordinate the revision of the Capability List with the FAA CHDO.

The FAA will be notified when a new revision is issued. This electronic format of the capabilities list will be accompanied with a cover letter and will serve as a notification to the FAA. The FAA will be notified of revisions within 5 business days.

http://lgsconnection/FastSite/Quality%20Manuals/quality-control-manual-(qcm)/section_3_capability-list/odyframe.htm

http://lgsconnection/FastSite/quality%20forms/0201-01-additional-capability/odyframe.htm

http://lgsconnection/FastSite/quality%20forms/1701-08-faa-capability-list-eval/odyframe.htm

http://lgsconnection/FastSite/Quality%20Manuals/repair-station-manual-(rsm)/sec_19_departmental-self-assessm/odyframe.htm

ANAC MANUAL OFF-SITE MAINTENANCE


10 OFF–SITE MAINTENANCE

10.1 PURPOSE

In support of our customers, we are asked at times to provide off site support maintenance at the customer’s facility or designated repair facility.

This procedure covers services performed away from the Company. Teams traveling to perform services at customer’s designated site are known as Tiger Teams, which earned the 1998 MRO industry award.

10.2 APPROVAL AUTHORITY

Approval to perform this work has been granted through the repair station Operations Specifications paragraph D100.

This company can only provide this service for work for which the company is rated.

10.3 EXCEPTIONS

Articles requiring repair beyond the capability of the Tiger Team will be shipped to the company and routed through the receiving inspection department. The articles will be inspected in accordance with the repair station procedures and routed for repair as necessary.

10.4 PROCEDURES

Once a request for off-site support is received from a customer, the Vice President of Operations will verify the location of the work and the technical description of the problem with the customer and will identify the type of materials, equipment, tools, and personnel that will be required for the work; the way that these will be transported; and any special handling requirements.

The Vice President of Operations will ensure that the article to undergo maintenance and the work force will be in an area safe for the work to be performed and that they will be protected from the elements This plan also will include the method for ensuring all needed technical data and the applicable portions of the RSM/QCM are available and current.

Customer Service will issue a work order for the work to be performed.

The Vice President Operations and the Director of Engineering and/or the Director of Quality Control will assign qualified technicians and inspectors, as required.

The Vice President Operations will designate a team leader. The Vice President Operations will establish a system of communications between the Tiger Team and the company.

All personnel assigned to accomplish work away from the company shall accomplish the specific function of work and use the same documentation as when work is performed on-site and in accordance with FAR Part 43 and Part 145.

The team leader will be responsible for ensuring all work is accomplished, proper records of the work are made, and copies of the records are returned to the Quality Department Control at the repair station main base for retention in the work order file.

ANAC MANUAL AIR CARRIER MAINTENANCE


11 AIR CARRIER MAINTENANCE

11.1 MAINTENANCE PROGRAM REQUIREMENTS

When maintenance, preventive maintenance, or alterations are performed for an air carrier under a continuous airworthiness maintenance program (CAMP), it shall be done in accordance with the operator’s program.

11.2 RESPONSIBILITY

The V.P. of Customer Services is responsible for the transfers the customer purchase order instructions onto the AARLGS work order.

The Director of Engineering is responsible to verify the customer instructions are on the applicable process routers (job cards).

The Director of Quality control is responsible to verify that the customer instructions are complied with.

The Technical Librarian is responsible to maintain all technical data.

11.3 TRAINING REQUIREMENTS

Any unique training provided by the Air Carrier will be documented and retained in the applicable training folder.

11.4 INSPECTION REQUIREMENTS

Although there are currently no Air Carrier Required Inspection Items (RII) on landing gear overhauls, if the requirement for Required Inspection Items (RII) occurs, a list will be maintained by the Director of Quality Assurance specifying the RII items by the operator and the authorized inspectors for these items. This list may be found in the Roster Book.

11.5 PROCEDURES

AARLGS Quality Management System Manual, Section 7, Sales, Proposals and Contract Review, further details the procedures to be used.

11.6 RECORDS

Copies of the AARLGS work order and customer purchase order are scanned, retained, and available for viewing on the AARLGS server.

ANAC MANUAL RECORDS & RECORDKEEPING


12 CONTRACTED MAINTENANCE

12.1 FAA-APPROVED CONTRACTED MAINTENANCE FUNCTIONS LIST

The FAA-Approved Contracted Maintenance Functions list may be found in the Roster Book. A list of AAR approved contractors may also be found on the server under QCM Form 0601-02.

The Approved Contracted Maintenance Functions list shows the maintenance functions approved by the Federal Aviation Administration for which this Repair Station may contract out.


The Director of Quality Assurance is responsible for the contract maintenance program, including maintaining a list of the contracted maintenance functions and contracted maintenance facilities. He has the authority to amend, review, and approve these lists.

Auditors qualified per the AARLGS Training Program Manual are authorized to perform Subcontractor audits.

12.3 PROCEDURES

Refer to QCM Section 5, Control of Subcontractors, for detailed contractor qualification procedures.

The Director of Quality Assurance will coordinate the approval of the Maintenance Functions list with the local FAA Flight Standards District Office.

A copy of the current Maintenance Functions list approval letter will be maintained in the Roster Book.

12.4 CONTROLS

Should the FAA not approve the Maintenance Function list revision, the revision will be recalled and amended.

http://lgsconnection/FastSite/quality%20forms/0601-02-contracted-maintenance-f/odyframe.htm

http://lgsconnection/FastSite/quality%20forms/0601-02-contracted-maintenance-f/odyframe.htm

http://lgsconnection/FastSite/Quality%20Manuals/quality-control-manual-(qcm)/section_5_control-of-subcontract/odyframe.htm



13 RECORDS & RECORDKEEPING

13.1 RESPONSIBILITY

The Director of Technical Services is responsible for the recordkeeping system.

13.2 PROCESS & INFORMATION FLOW

Upon receipt of a Receiving Condition Report from Receiving Inspection, Customer Services will release a work order that defines the customer's authorized work to be accomplished. The number of this work order is unique and becomes the file number for all the records.

Any subsequent revisions to the work order will be identified by a letter that will be added to the suffix. The letter will denote the revision changes to the original work order instructions.

In the event Material Control purchases a repairable part for stock, the Purchase Order Receiver Transaction is also forwarded to Customer Services for a work order that prepares the part for stock.

Customer Services forwards this Work Order to Engineering, Material Control, and to Operations for the accomplishment of corresponding work Process Routing released by Engineering.

Mechanics and Inspectors stamp and/or sign the routing as applicable to signify completion of the respective operations. Operations (including inspection operations) within a work center (i.e., Assembly) are not required to be completed in the sequence presented in the routing. However, to retain the integrity of the continuity of inspection requirement, all inspection operations must be completed in the sequence stated in the routing before Final Inspection.

The Process Routing contains the process flow required to perform the maintenance presented in the work order. Likewise, this routing presents inspection operations at different intervals throughout the maintenance of the article to ensure all prior operations are completed accordingly. The inspector that provides the acceptance stamp and/or signature must have performed and be responsible for the complete inspection operation.

Not Required (N/R) Router Entry:

There are some instances where current steps within the router structure may need to be omitted. Examples of these cases may be not applicable due to Part Number, Serial Number, Material, or rework.

Following is the correct procedure for marking a process router with an N/R entry when steps need to be omitted:

Inspection personnel will verify the correct process router steps have been identified.

If multiple steps need to be omitted, a diagonal line will be drawn encompassing those operations.

In the event that a single process step needs to be omitted, a horizontal line will be drawn across the router step.



The inspector performing the omission will stamp the omitted section, write the word N/R as applicable, and write a detailed reason why the step is being omitted along with the date.

13.3 FINAL INSPECTION

Before affixing a Stock Tag on an overhauled article, Final Inspection is to verify the following (refer to QCM Section 13 for additional details regarding final inspection procedures):

Confirm that all the repair/overhaul paperwork accurately represents the part.

Confirm that the paperwork, including the Inspection Condition Report and any Rejection Tags, are complete with all operations signed or stamped and dated off by the proper personnel.

Confirm that any test data sheet measurements, such as load, pressure, or stroke, meet the Component Maintenance Manual tolerances.

Confirm that all work performed on the article meets the dimensional standards presented in the Component Maintenance Manual.

Confirm that any major repair approvals are properly documented so a FAA Form 337 can be prepared to accompany the article shipment (ref. QCM Section 31).

File the completed paper work under the work order file.

13.4 CUSTOMER WORK PACKAGE PREPARATION

A customer work package is prepared for assemblies and shipped with the article. These Work Statements are a comprehensive condition report intended to show dimensions, repair, modifications, and/or life limits and serviceability verifications.

13.5 RECORDS PACKAGE CONTENTS

The report (records package) typically includes the following five sections:

INSPECTION CONDITION REPORT (ICR)

Provides dimensions as received, conditions, dispositions, dimensions after rework, and pertinent bushing data.

SERIALIZED COMPONENTS

This list presents –

Part Numbers

Serial Numbers

Work Order Numbers

Last operator or PO number

Applicable Life Limits and Actual Cycles

MAJOR REPAIR APPROVALS

http://lgsconnection/FastSite/Quality%20Manuals/quality-control-manual-(qcm)/section_13_final-inspection---te/odyframe.htm

http://lgsconnection/FastSite/Quality%20Manuals/quality-control-manual-(qcm)/section_31_major-repairs---alter/odyframe.htm



Deviations beyond CMM limits are submitted along with the request for an FAA Designated Engineering Representative's approval, if appropriate.

FINAL DOCUMENTATION

Includes –

Airworthiness Directives, Service Bulletins, and Service Letter status.

Assembly instructions used identified by the CMM chapter number.

Pertinent CMM test requirements

8130-3

Airworthiness Approval Tag (FAA Form 8130-3)

Export Tag (FAA Form 8130-1) where applicable.

13.6 ADDITIONAL RECORDKEEPING PROCEDURES

All original records will be kept for a minimum of two years. Additional storage periods may be required based upon customer instructions.

Records will be stored in a secure location which will only be accessible by authorized personnel.

In the event that off-site records storage is required, the Records Department Manager remains responsible for the control and access of those records. Internal Audit procedures are in place to ensure integrity and control of records.

Further details of recordkeeping including responsibility, Electronic Record Keeping Procedures, storage, and retention may be found in the Quality Control Manual under Quality Records.

13.7 TECHNICAL DATA

All incoming documents of external origin (i.e., customer specification, customer standards, technical publications, standards, regulatory advisories, and etc.) will be

obtained from [email protected].

Upon receipt of an external document, the document will be translated by the protégées translator on staff or Translation software, the Technical Librarian will then logs the document ID, date received, and effective date into the Electronic Technical Data Log Book.

Pertinent issues of applicable documents are made available and/or are accessible to all personnel at locations where the essential functioning of the quality system is being performed. Employees, customers and regulatory agencies may gain access to such documents via the AAR LGS intranet site, LGS connection.

The technical library maintains a "Master Document Log" which detail the current revision levels of all technical data (CMM, SB, SL, etc.) at this facility (internal or externally generated).

All incoming documents of external origin (i.e., customer specification, customer standards technical publications, standards, regulatory advisories, and etc.) affecting our product or service are received and logged into the library Master Document Log. The

mailto:[email protected]



Technical Librarian will create a Tech Data APRISe event for each said document and notify the appropriate engineer by email of the APRISe event. The Compliance manager and Technical Publications manager are also notified of the event via email as well.

The Engineering Department makes the necessary changes within 30 days to the applicable AAR documents (e.g., Process Routings, procedures, ICR's, etc.). Upon completion of necessary updates the engineer must complete the tech data revision worksheet via APRISe. Then the Technical Revision Worksheet is verified and closed by Quality Management.

The Director of Engineering is responsible for revising and maintaining the AARLGS technical data (e.g. Master Process Routing, ICR, etc.).

The timeliness of processing any change is dependent upon the scope, nature, and effectiveness of such changes (e.g., if it affects work currently in the shop today, then it requires an urgent change). The Director of Engineering is responsible for coordinating this activity.

Unless otherwise defined, at a minimum each document will contain the document or unique identification, the revision level and page number of number (when applicable).

Appropriate managers will be notified when changes are made to documents under control. Managers are notified of the changes and quality will advise them of the appropriate steps necessary to make personnel aware of changes.

ANAC MANUAL MALFUNCTION OR DEFECT REPORTING


14 MALFUNCTION OR DEFECT REPORTING

14.1 RESPONSIBILITY

The Director of Quality Assurance is responsible for submitting FAA Form 8010-4 to the FAA FSDO 19 and FAA Form 8070-1 to the certificated air carrier and also the FAA offices in Oklahoma City if directed by the Air Carrier.

14.2 PROCEDURES

This Repair Station will submit FAA Form 8010-4 Malfunction or Defect Report (MDR) to the FAA within 96 hours after a serious failure, malfunction or defect condition has been detected that could endanger the equipment function and/or the associated personnel, followed by a copy of FAA Form 8070-1 to the certificated air carrier.

If the serious failure, malfunction or defect could result in an imminent hazard to flight, this repair station shall use the most expeditious method it can to inform the Administrator and the air carrier.

14.3 FORMS

14.3.1 FAA Form 8010-4 Malfunction or Defect Report

14.3.2 FAA Form 8070-1 Service Difficulty Report

ANAC MANUAL SUSPECTED UNAPPROVED PARTS


15 SUSPECTED UNAPPROVED PARTS

15.1 SUSPECTED UNAPPROVED PARTS DETECTION

All materials received at this company for service will be inspected upon receipt by Receiving Inspection.

Receiving Inspection will, in addition to the responsibilities noted in Quality Control Manual Section 11, inspect for Suspected Unapproved Parts.

Any Suspected Unapproved Parts will be rejected under the guidelines of FAA Order 8120.16, (AC 21-29 as revised) and held in bond.

15.2 SUSPECTED UNAPPROVED PARTS REPORTING

The Director of Quality Assurance will be notified of any Suspected Unapproved Parts.

The Director of Quality Assurance will submit form 8120-11 (Suspected Unapproved Parts Notification) to the FAA as outlined in FAA Order 8120-16, (AC 21-29 as revised).

15.3 FORMS

15.3.1 FAA Form 8120-11 Suspected Unapproved Parts Notification

ANAC MANUAL TRAINING PROGRAM


16 TRAINING PROGRAM

16.1 TRAINING PROGRAM MANUAL

Information regarding the AAR Landing Gear Services Training Program is found in the AARLGS Training Program Manual.

ANAC MANUAL CREW MEETINGS


17 CREW MEETINGS

17.1 PURPOSE

Crew meetings are intended to provide a vehicle for a two-way communication between shop personnel and management. Sometimes these meetings are referred to as “shop meetings”.

This procedure provides guidance for conducting crew meetings between the supervisor and shop personnel to share and communicate various types of information.

Communication and sharing of information such as safety information, acknowledgment and recognition of individual work performance and achievements, changes in company policies and/or procedures, technical procedure changes and revisions, trend information, solicitation of employee feedback, etc. are important to product improvement and employee well-being.

17.2 PROCEDURES

Routinely, and at least quarterly, shop managers/supervisors will conduct a crew meeting or meetings with personnel in their assigned area(s) of responsibility. Managers/Supervisors will record brief notes regarding the subjects of discussion at these crew meetings. These “notes” shall be retained by the manager/supervisor. Topics for consideration at these crew meetings are:

New or revised safety information

Acknowledgement and recognition of employee achievements

Changes in company policies and/or procedures

Technical work procedure changes and/or revisions

Trend information (positive and/or negative)

Customer feedback

Solicitation of employee feedback

Other pertinent information (e.g. reaffirmation of policies and procedures, housekeeping, special emphasis areas, items of interest, training, etc.)

ANAC MANUAL SHIFT TURNOVER


18 SHIFT TURNOVER

18.1 PURPOSE

This procedure is intended to provide guidance for completing “work-in-progress” and continuation of work tasks among differing work shifts and/or personnel.

In instances where a work task on a router is begun, is not completed, and is to be completed by a different employee, a method of describing the work that has been performed and what work remains to be performed is necessary. This sometimes carries over from one work shift to another work shift.

There must be a communication link between work shift personnel so that all procedures and work tasks are completed properly.

18.2 INTERFACES

This procedure affects QCM Section 8, Control of Process (General).

18.3 PROCEDURES

If a work task cannot be accomplished on a work shift, or if special information or instructions need to be communicated between work shifts, this should be described or a reference made to an attached sheet/page on the router.

The employee that begins the work task shall indicate on the right side of the router “see back” and enter what he/she has accomplished on the back of the router.

He/she will stamp and date by the entry on the back of the router. This is referred to as “short signing”.

The employee who completes the work task will stamp and date the router procedure, as normal, to indicate completion of the work task.

In instances when a large quantity of information needs to be conveyed and cannot be entered on the router itself, a statement to an attached sheet/page will be made on the router as described above.

The reference should state “see information contained on attached sheet”.

This entry shall be stamped and dated on the back of the router by the individual making the entry.

The attached sheet should be affixed/secured to the router and contain any information that is pertinent to the work task.

The information must be in English and be clear and concise and the employee entering the information on the attached sheet/page should stamp and date the attached sheet/page in addition to the entry made on the router.

http://lgsconnection/FastSite/Quality%20Manuals/quality-control-manual-(qcm)/section_8_control-of-processes-(/odyframe.htm

ANAC MANUAL DEPARTMENTAL SELF ASSESSMENT


19 DEPARTMENTAL SELF-ASSESSMENT

19.1 PURPOSE

This procedure is intended to enhance safety, quality, and compliance at the shop/department level. Safety, Quality, and Compliance are paramount when performing each individual task. Shop /department personnel are intimately familiar with their surroundings and should be the most knowledgeable regarding areas and items to be assessed. Therefore, a “job-aid” was created to stimulate an individual’s thinking regarding areas and items to be assessed and checked in the shop/department.

19.2 INTERFACES

Refer to QCM Section 26 for corrective action procedures.

19.3 DEFINITIONS

TERM DEFINITION

Job Aid A “job aid”, as used in this procedure, is different from a checklist in that it is not intended to contain the only items to be accomplished and is not intended to be “all-inclusive”. A “job aid” is intended to stimulate an individual’s thinking and be used as a “memory jogger”. The user of the “job aid” should go beyond the items contained on the job aid itself and assess other areas that the job aid has stimulated interest in and should promote other actions to be accomplished. This “job aid” is simply intended as a “place to start”.

Shop/Department Work location/area within the facility. This is intended to mean those areas that perform maintenance on landing gear assemblies, components and products as well those that perform tasks in support of maintenance such as stores/stockroom, shipping/receiving, etc. These shops/departments may be under singular supervisory control and may be on multiple shifts. For the purpose of this procedure, a shop/department refers to an individual work area or location. For instance, while there may be an inspection department, the department may be in different work areas within the facility (e.g. ICR inspection, Final Inspection, Receiving Inspection, etc.). This procedure also applies to the Wheel and Brake shop.

19.4 RESPONSIBILITY

The Director of Quality Assurance is responsible for maintaining this procedure.

Each individual within the facility shares in the responsibility to provide a quality product while meeting regulatory requirements in a safe manner.

http://lgsconnection/FastSite/Quality%20Manuals/quality-control-manual-(qcm)/section_26_corrective-action/odyframe.htm

ANAC MANUAL DEPARTMENTAL SELF ASSESSMENT


19.5 PROCEDURES

Shop/department/area assessments will be performed on a calendar month basis, as a minimum.

Assessments will be performed by shop/department/area non-management personnel.

Unsatisfactory conditions and discrepancies must be reported to the appropriate personnel for corrective action.

Controls

Assessments will be accomplished using the appropriate department “Job Aid” contained on the AARLGS server at S:\ISO9000\Library Files\Departmental Self Assessment.

Items listed on the “job aid” must be checked, as a minimum. There are items that may be unique to a shop/department and therefore may not be contained on the “job aid”. Supervisors may add items to the “job aid” for their respective work areas, but not delete items from the “job aid”. If an individual feels that additional generic items (items applicable to the entire facility/other shop areas) should be added to the “job-aid”, the supervisor should contact the Quality Assurance Department for assistance.

19.6 RECORDS

Records of the assessment will be maintained electronically on the AARLGS server.

ANAC MANUAL INTERNAL EVALUATION PROGRAM


20 INTERNAL EVALUATION PROGRAM

20.1 PURPOSE

The AARLGS Internal Evaluation Program is intended to ensure compliance with regulatory and customer requirements, and improve product quality. While ISO 9001/AS 9100 are intended to ensure quality and recognize opportunities for improving the quality of a product, it does not ensure compliance to regulatory and customer requirements.

The AARLGS Internal Evaluation Program is a systems-oriented process and is much more than simply an “audit”. It extends beyond regulatory compliance to determine causes of deficiencies and detect needed enhancements to company operating practices before deficiencies occur.

The program not only verifies compliance with regulatory requirements, but also verifies compliance with company procedures, policies, and sound business practices, as well as customer specific requirements It includes a corrective action process, including follow-up evaluations to verify that corrective actions have been implemented and have been effective.

The program contains an independent process that has straight-line reporting responsibility to the General Manager.

The AARLGS Internal Evaluation Program, which is implemented by the Quality Assurance organization, should not be confused with the AARLGS Quality Control Program. The Internal Evaluation Program goes far beyond the functions of a quality control process.

20.2 INTERFACES


20.3 DEFINITIONS

TERM DEFINITION

Audit A methodical, planned examination of processes, records, and transactions to verify compliance with a specific audit criterion. Inspections are normally a part of an audit. Results are primarily presented in terms of findings and concerns. Auditing measures against a defined standard, but does not analyze the standard.

Concern A conclusion concerning a system or process that identifies a condition that may become a finding or a system weakness, which could be the underlying cause of a future noncompliance situation. A concern is not, at the time of the examination, an example of noncompliance with a standard. If so, it would be a finding.

TERM DEFINITION

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Control A key procedure, responsibility, or decision-making position within an organization or functional area. Effective controls reduce the probability of action contrary to established requirements and reduce the adverse consequences of such actions should they occur. It is the controls used in all phases of AARLGS’ operations that should receive the majority of the attention from the internal evaluation.

Evaluation An examination and evaluation of all aspects of a process, both positive and negative, and includes a review of standards, if appropriate. An evaluation is a process designed to take a larger view of an operation or organization than an audit. An audit is a subset of an evaluation. Results of evaluations are presented in terms of findings, concerns, observations and recommendations.

Finding A conclusion, supported by evidence that there has been or is a process or product that is not in compliance with an established standard.

Inspection A critical examination of an event or object of conformance with a standard. Results of inspections are reported only in terms of findings.

Internal Evaluation

A comprehensive, continual monitoring process that is initiated and managed by the repair station, even though the personnel actually conducting various audits as part of the evaluation program may be internal or external to AARLGS. The objective of this process is to promote attitudes and procedures that build quality into a product rather than depending on corrections of deficiencies to meet quality goals.

Observation A noteworthy feature of a system or procedure. The feature noted is usually a positive or commendable aspect that should be brought to the attention of management to ensure that the feature is preserved and perhaps adopted in other places, if appropriate.

Recommendation A specific suggested action that addresses a deficiency (either a finding or a concern). A recommendation from an internal evaluation audit should be analyzed to determine if it should be adopted. Correction of deficiencies should be the responsibility of the affected organization.

20.4 RESPONSIBILITY

The Director of Quality Assurance is responsible for the Internal Evaluation Program and reports directly to the VP Quality and Compliance. The program is implemented by the AARLGS Quality Assurance auditors. The Director of Quality Assurance is also



responsible for coordinating Internal Evaluation Program activities with FAA personnel, when appropriate.

20.5 PROGRAM CONTENTS

Plan

Annually, prior to January 1, the Director of Quality Assurance shall prepare a plan for the remaining 12 calendar months specifying the areas for evaluation under the program.

The schedule, contained in the plan, shall include the areas to be evaluated and tentative dates for the evaluations. Evaluation dates contained in the plan are tentative and may be changed/revised based on varying considerations. Final dates are determined by the Director of Quality Assurance, as needed. Any changes or revisions to the plan will be indicated in a revised plan. The planned areas for evaluation may only be deleted by the Director of Quality Assurance with the concurrence of the General Manager. General Manager concurrence is indicated by his/her signature or on the changed/revised plan. Areas for evaluation may be added by the Director of Quality Assurance at any time. Additional areas for evaluation, which may be considered “special evaluations”, may be added to the plan due to identified adverse trends, FAA concerns, follow-up evaluation results, or to evaluate specific issues associated with business and industry trends.

Scheduling of Internal Audits

At a minimum, each procedure and process at the facility are reviewed annually. The company’s process is subdivided into the following modules:

Machine

Includes Machine Shop, CNC shop, and Bushing and Hone. This center is audited using Form 1701-03.

Plating

Includes Plating and Polish. This center is audited using Form 1701-04

Assembly

Includes Disassembly, Paint, Actuator, and Assembly departments. This center is audited using Form 1701-05

Quality Assurance

Includes Audit, Training, Engineering, Calibration, Chemical Lab, and Library. This center is audited using Forms 1701-06 & 1701-07.

Quality Control

Includes Inspection areas. This center is audited using Form 1701-07.

Capability List

Quality Assurance audits the FAA approved Capability List to ensure that the repair station has the training, tooling, and technical data to effect the work or plan to procure

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these before any work is carried out. This is audited using Form 1701-08. This will be audited biannually.

The Director of Quality Assurance schedules internal audits.

No later than the end of January of each calendar year, the Director of Quality Assurance prepares an Audit Schedule (Form 1701-01) based on:

The importance of the processes and/or procedures as it relates to the overall quality system.

The quality system’s status as it relates to the previous year’s complaints, defects, non-conformities, personnel changes, audit findings, etc. These issues affect or impact the organization's ability to carry out effectively the quality system. Thus, inputs from such sources would be a factor in preparing an audit schedule.

Within 30 days after a calendar quarter, the Director of Quality Assurance will assess and review audit results. The schedule is either adjusted based on the results and re-approved or left unchanged.

The schedule (Form 1701-01) must include as a minimum:

The area or procedure or process to be audited

A unique audit number assigned to each audit

The audit team members assigned to conduct the audit along with their roles

The date(s) and/or duration that each audit is to occur

Evaluation Auditor or Team Composition

Internal Evaluation Program evaluations may be accomplished by a single Quality Assurance auditor or a team of personnel. A “team” is considered to be one or more individuals in addition to a Quality Assurance auditor. Individuals may be included on a team if they are “subject matter experts”, additional AAR

LGS Quality Assurance auditors, “Quality” personnel from other AAR business units, or AAR Corporate “Quality” personnel.

Evaluations may also be accompanied by “observers”. Individuals may be considered “observers” for any reason determined by the Director of Quality Assurance. “Observers” are not considered to be “team members” and therefore have no evaluation responsibilities.

In the case of a team of personnel, a single AARLGS Quality Assurance auditor will be designated “lead leader” for the evaluation by the Director of Quality Assurance. The “team leader” is responsible for all documentation associated with the evaluation including the ECATS entries.

When scheduling audits, both the person developing the schedule and the auditor selected must ensure that the auditor is independent of the area they are assigned to audit. Independence means that they are unbiased, impartial and objective, and not directly responsible for the area that they are auditing.

Evaluations

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Internal Evaluation Program evaluations, audits and inspections are performed by AARLGS Quality Assurance auditors.

During the performance of an evaluation, audit and/or inspection, these auditors identify and record any findings and concerns; collect the evidence necessary to substantiate the findings or concerns; initiate, recommend or provide solutions to problems; and complete the documentation appropriate to the evaluation, audit and/or inspection.

Evaluation Results

Findings and Concerns discovered as part of an Internal Evaluation Program evaluation will be entered in to the Enterprise Corrective Action Tracking System (ECATS) by the Quality Assurance auditor that completed the evaluation or the “team leader” that “lead” the evaluation.

Corrective Actions

Quality Assurance auditors monitor the development and implementation of corrective action plans.

Corrective actions will be entered into the Enterprise Corrective Action Tracking System (ECATS) in accordance with Quality Control Manual Section 26.

The Director of Quality Assurance is responsible for initiating corrective actions.

Follow-up Actions

Quality Assurance auditors verify the implementation of solutions. All corrective actions resulting from an evaluation must have a “follow-up” evaluation.

Typically, these follow-up evaluations are completed not earlier than 30 days, or later than 90 days, following the completion of the corrective action to ensure the effectiveness of the corrective action.

There may be occasions when the corrective actions are implemented “piece-meal” because of the complexity of the corrective action. In these situations, Quality Assurance may need to do periodic follow-up audits during the corrective action phase to ensure that the corrective actions remain “on target” and that the corrective actions that are being implemented are satisfactory and acceptable.

Records

Records of all Internal Evaluation audits, evaluations, inspections, etc. in which findings were recorded and corrective actions implemented are maintained in the ECATS database.

Additionally, records of all Internal Evaluation audits, evaluations, inspections, etc. are maintained in a file in the office of the Director of Quality Assurance. The reason for the supposed duplicate records is that during evaluations wherein there were no findings, concerns, etc. noted, there would be no ECATS entry and hence no information in ECATS. Therefore, all Internal Evaluation Program records including plans, reports, evidence, photos, notes, comments, etc. are maintain in the office of the Director of Quality Assurance.

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20.6 INTERNAL EVALUATION PROGRAM SYSTEMS-ORIENTED JOB AID

It would be nearly impossible to build a systems-oriented checklist or job aid for every system that is encountered at AARLGS.

Prior to conducting an Internal Evaluation Program evaluation, records of previous evaluations, ECATS information, warranty claims, FAA enforcement actions, Unapproved Parts Notifications, internal “quality escapes”, results of customer audits, C.A.S.E. audit results, DOD survey results, and any other information regarding the area to be evaluated should be reviewed by the auditor.

Additionally, the Quality Assurance auditor shall review the pertinent AARLGS procedures for the area being evaluated.

While a checklist or job aid could be developed for an individual department or shop, these are considered audits, rather than evaluations.

Instead, the items below can be used to aid an auditor in the development of individual items and issues regarding performance of an AARLGS Internal Evaluation Program evaluation. It should be noted that the list below is not “all-inclusive” and additional items may be necessary and some items may not be applicable to the area being evaluated.

What written policy exists for the area being evaluated?

Who is responsible for developing policy for the area being evaluated?

How is policy disseminated to the workforce for the area being evaluated?

What documentation is required to be maintained for the area being evaluated?

Are there aircraft parts procured for the area being evaluated? If so, how are these parts procured? Are they airworthy? Are there identification tags with the parts? Is there appropriate documentation received with the parts such as shop travelers, etc.? What is done with the parts when they are brought into the area being evaluated?

What are the procedures for the area being evaluated? Are the procedures accurate, brief and clear? Do employees in the area being evaluated understand the procedures? Do employees in the area being evaluated know where to find the applicable procedures in the manual(s)? Do employees in the area being evaluated follow the applicable procedures?

Are there items with a shelf life maintained in the area being evaluated?

Are there audits performed of the area being evaluated? Are records of these audits on file in accordance with procedures?

Are rejected and scrapped parts being handled in accordance with established policy and procedures for the area being evaluated?

Are there adequate personnel in the area being evaluated?

Is there adequate equipment and tooling in the area being evaluated? Is calibrated equipment being used? If so, is it calibrated in accordance with AARLGS policies and procedures?

Are personnel in the area being evaluated trained? Is their training documented and on file in accordance with AARLGS policies and procedures?



Are there adequate supervisors in the area being evaluated? Are these supervisors properly trained? Is their training documented and on file in accordance with AARLGS policies and procedures? Do they have an FAA certificate (mechanic or repairman)?

Does the area being evaluated comply with AAR Corporate policies and procedures?

Sample parts within the area being evaluated. Do they comply with established policies, procedures and standards?

How are overhauled or repaired parts handled after overhaul or repair in the area being evaluated?

Is documentation completed properly in the area being evaluated (e.g. signoffs, rejections, etc.)?

Is the area being evaluated clean and clear of obstacles, etc. (housekeeping)?

Are hazardous materials/chemicals being handled in accordance with AARLGS policies and procedures?

Are there identified items or issues that can be improved in the area being evaluated?

Are safety items and issues being properly addressed in the area being evaluated (e.g. emergency exits, fire extinguishers, painted floor safety lines, railings, etc.)?

It must be remembered that Internal Evaluation Program evaluations are considered to be a “higher-level” evaluation of not just the procedures, but the systems-oriented process.

ANAC MANUAL PRODUCT AIRWORTHINESS INVESTIGATION


21 PRODUCT AIRWORTHINESS INVESTIGATION

21.1 PURPOSE

This procedure is intended to provide guidance and direction for implementing and ensuring the integrity of the process used by AARLGS to investigate the airworthiness impact of products that were maintained by persons employed at AARLGS. This procedure is in addition to any AAR Administrative policy that may be pertinent.

21.2 INTERFACES


21.3 DEFINITIONS

TERM DEFINITION

14 CFR Title 14 of the United States Code of Federal Regulations, sometimes referred to as the Federal Aviation Regulations.

Accountable Manager

Person designated as “Accountable Manager” in accordance with 14 CFR §145.

21.4 RESPONSIBILITY

The Director of Quality Assurance is responsible for administering the investigation.

21.5 PROCEDURES

For Drug and Alcohol related events the following procedure will be used:

Upon notification by the Manager of Human Resources, or Human Resources representative, that a person has tested positive for a controlled substance or alcohol, an investigation will be initiated to include a work history for the past 90 days by the repair station “Accountable Manager” and Director of Quality Assurance or their designated representatives. It may also be determined that a longer period of time beyond the past 90 day work history is necessary and this will be determined by the repair station “Accountable Manager” and the Director of Quality Assurance. The history of work performed will be used to determine whether an airworthiness issue exists.

For non-drug and alcohol related events the following procedure will be used:

Upon notification an investigation will be initiated that normally includes a work history for the past 90 days by the repair station “Accountable Manager” and Director of Quality Assurance or their designated representatives. It may be

determined that a longer or shorter period of time is appropriate, and this will be determined by the repair station VP of Quality and Compliance and the Director of Quality Assurance. The history of work performed will be used to determine whether an airworthiness issue exists. Other departments and personnel may be included in the investigation, as applicable.


ANAC MANUAL PRODUCT AIRWORTHINESS INVESTIGATION


If necessary, the Director of Quality Assurance, or the repair station “Accountable Manager”, will notify any affected customers of a potential airworthiness concern for the product(s). Other parties may participate in the investigation at the discretion of the AARLGS General Manager.

The results of the investigation will determine whether any further action is appropriate. Any corrective actions resulting from the investigation will be processed using the Corrective Action procedures detailed in Quality Control Manual Section 26.

All appropriate information will be entered into the AAR Performance Reporting Information System (APRISe). The Director of Quality Assurance will notify the Manager of Human Resources of the investigation results, as appropriate.


ANAC MANUAL VOLUNTARY DISCLOSURE REPORTING PROGRAM


22 VOLUNTARY DISCLOSURE REPORTING PROGRAM

22.1 PURPOSE

The AARLGS Voluntary Disclosure Program (VDRP) is intended to provide a means for reporting apparent violations of the Federal Aviation Regulations (14 CFR Parts 21, 43, 65, 145, etc.) to our assigned Federal Aviation Administration (FAA) Principal Inspector/FAA Office.

The AARLGS VDRP follows the guidance contained in FAA Advisory Circular (AC) 00-58, as amended.

It is intended that through the use of this program, AARLGS will identify and correct instances of non-compliance with the FARs and take the necessary actions to prevent their recurrence.

The VDRP will be used in concert with the AARLGS Internal Evaluation Program to improve compliance with the FARS and provide information to the FAA.

22.2 INTERFACES


22.3 APPLICABILITY

The AARLGS Voluntary Disclosure Reporting Program policy applies to individual employees when the following occurs:

The apparent violation involved a deficiency of AARLGS practices or procedures that caused AARLGS to be in violation of the pertinent regulation.

The employee(s), while acting on behalf of AARLGS, inadvertently violates a regulation as a direct result of an AARLGS deficiency that causes AARLGS to be in violation of the regulations. (The voluntary disclosure policy does not apply to the employee when his/her apparent violation was the result of actions unrelated to the AARLGS deficiency).

The employee immediately makes the report of his/her apparent violation to AARLGS.

AARLGS immediately notifies the FAA of both the employee’s apparent violation and the apparent deficiency in the AARLGS practices or procedures.

The above policy does not apply to matters concerning qualifications to hold an airman certificate (i.e. mechanic or repairman certificate).

22.4 DEFINITIONS

TERM DEFINITION

Comprehensive Fix Action, or actions, proposed by AARLGS and accepted by the FAA principal inspector to preclude recurrence of the apparent violation that has been voluntarily disclosed.

Drug & Alcohol Inspector

The FAA designated official for voluntary disclosure reporting concerning anti-drug and alcohol misuse prevention program violations. This is the Branch Manager,




TERM DEFINITION

Compliance and Enforcement Branch, Drug Abatement Division, in FAA Headquarters.

Evidence Written documentation or reports, that support the analysis of the disclosed apparent violation and the resulting elements of the proposed comprehensive fix. Typically, evidence comes from documents or manuals reviewed; equipment examined; activities observed; and interview data.

Federal Aviation Regulations (FARs)

Title 14 of the Code of Federal Regulations (CFR), typically Parts 21, 43, 65, 121, 135 or 145.

Flight Standards District Office (FSDO)

Often referred to as the Certificate Holding District Office (CHDO) or South Florida FSDO.

Principal Inspector The assigned cognizant FAA Principal Maintenance Inspector, Principal Avionics Inspector, or other designated FAA official in the FAA office responsible for oversight of the area of noncompliance involved in the disclosure. Typically this is the Certificate Holding District Office (South Florida FSDO, Atlanta Aircraft Certification Office, or Orlando Manufacturing Inspection District Office).

Satisfactory Fix A comprehensive fix in which all corrective measures/actions have been completed on schedule and are determined to be satisfactory to the FAA.

22.5 RESPONSIBILITY

The Director of Quality Assurance is responsible for the AARLGS Voluntary Disclosure Reporting Program. The Director of Quality Assurance will work in close coordination and communication with the AARLGS General Manager and AAR Vice President of Quality and Compliance when using this program and procedures.

22.6 PROCEDURES

The AARLGS Director of Quality Assurance, or designee, will immediately notify the FAA Principal Inspector, or in the absence of the Principal Inspector or other

designated FAA official in the FAA office responsible for oversight of the area of noncompliance involved in the disclosure, the FSDO Airworthiness Unit Supervisor, the FSDO Manager or other FSDO management representative, of any apparent violation of the appropriate FARs.



Apparent violations of Anti-Drug or Alcohol Misuse Program should be reported to the Drug and Alcohol Inspector (Branch Manager, Compliance and Enforcement Branch, Drug Abatement Division, in FAA Headquarters).

Apparent violations of Title 49 of the Code of Federal Regulations (49 CFR) part 175 (HAZMAT) should be processed in accordance with AC 121-37, as amended.

“Immediately” as used above, is intended to mean “as soon as possible once the violation becomes apparent”. Usually this is within 24 hours, however it is understood that due to a specific circumstance, sometimes the 24 hour period may be exceeded.

The report described below is in addition to any information entered into the AAR Performance Reporting Information System (APRISe).

Following the initial disclosure of an apparent violation, a written report should be provided to the appropriate FAA party within 10 working-days. If a proposed comprehensive fix is not fully developed within 10 working-days, at least an overview of the comprehensive fix plans should be provided within 10 working-days after the initial notification was made. In any event, a detailed description of the comprehensive fix should be submitted within 30 calendar-days after the initial notification. The report should contain the following information:

A list of the specific regulations that may have been violated.

A description of the apparent violation, including the duration of time it remained undetected, as well as how and when it was detected.

A description of the immediate action taken to terminate the conduct that resulted in the apparent violation, including when it was taken, and who was responsible for taking the action.

An explanation that shows that the apparent violation was inadvertent.

Evidence that demonstrates the seriousness of the apparent violation and the AARLGS analysis of that evidence.

A detailed description of the proposed comprehensive fix, outlining the planned corrective steps/actions, the responsibilities for implementing the corrective steps/actions, a time schedule for completion of the fix, and a self-audit following implementation of the corrective steps/actions.

Identification of the AARLGS official responsible for monitoring the implementation and completion of the comprehensive fix and the self-audit.

It is recognized that there may need to be changes to the proposed comprehensive fix as implementation of the corrective actions takes place. Any changes to the

proposed comprehensive fix should be submitted to the appropriate FAA party as they become known.

The written report described above must be signed by the Vice President of Quality and Compliance and General Manager prior to forwarding to the FAA. A copy of the written report must be submitted to the AAR Corp. Vice President of Regulatory Compliance. A sample written report format is provided below.



22.7 WRITTEN REPORT FORMAT

The written report provide to the FAA should follow the format detailed below:

General

Date

Air Agency (Repair Station) certificate number

Air Agency (Repair Station) ratings

Company name

Company address

Company official filing report

Name

Position

Telephone number

E-mail address

Description of Apparent Violation

Applicable regulation believed violated

Date apparent violation was discovered

Location of discovery

Company official who discovered the apparent violation

Name

Position

Telephone number

E-mail address

Date and time of initial notification to the FAA

Name of FAA official notified and title/position

AARLGS official responsible for immediate action

Name

Position

Telephone number

E-mail address

Duration of time that the apparent violation remained undetected (e.g. hours, cycles, or days)

Summary of the apparent violation



This summary should be a brief statement that describes the nature of the apparent violation and identifies the specific product (e.g. part number, serial number, department, equipment, individuals, etc. associated with the apparent violation.

Immediate Action

When immediate action was taken

Description of the immediate action

This description should outline the immediate steps taken to cease the non-compliant activity.

Analysis

Summary of evidence

This summary should describe the scope of the apparent violation and explain how it was detected. In addition, conclusions reached regarding possible or probable systemic deficiencies (i.e. who, what, when, why, and how the non-compliance occurred) should be described.

Reasons why the apparent violation was inadvertent

Supporting Documentation

The evidence associated with the apparent violation should be attached. This evidence should include a statement regarding how AARLGS determined the extent of the apparent violation.

Comprehensive Fix Proposal

The proposed long-term corrective steps to be taken by AARLGS to preclude recurrence of the violation should be listed in this section.

Each corrective step should identify the individual or department responsible for implementing and completing the corrective step as well as the time allotted for completion of the corrective step.

Examples of types of questions or issues that a comprehensive fix proposal should address are:

Does the apparent violation involved equipment, facilities, or individuals beyond those addressed in the initial notification and for which immediate action was taken?

Are procedural or organizational changes necessary?

How will it be determined whether any procedural or organizational changes are effective?

What procedures will be developed to ensure that the affected area is periodically reviewed in the future so that concerns can be identified before a violation occurs?

Who will be responsible for performing periodic reviews?

To whom in AARLGS organization will the results of the periodic reviews be reported and how will they be documented?



When will a self-audit, following the implementation of the comprehensive fix to verify that the actions taken corrects the noncompliance, be conducted?

Responsibility for Monitoring the Implementation of the Comprehensive Fix

Name

Position

Telephone number

E-mail address

FAA Acceptance (to be completed by the FAA)

Name

Position (PI)

Date

Office

ANAC MANUAL PERIODICAL REPORTS


23 PERIODICAL REPORTS

23.1 PURPOSE

This procedure is intended to provide guidance for completing a list of maintenance services performed as well as organization changes.

23.2 APPLICABILITY

All repair station Outsource Maintenance Providers are subject to reporting in accordance with the procedures below.

23.3 RESPONSIBILITY

The Director of Quality Assurance is responsible for completing the periodic Report and providing it to Agência Nacional de Aviação Civil.

23.4 PROCEDURES

AAR Landing Gear Services shall report to the ANAC on a monthly basis, all maintenance performed on Brazilian registered aircraft. This report shall include the name of the customer, aircraft model and serial number and the scope of the work performed.

AAR Landing Gear Services shall supply the ANAC on a quarterly basis a List of the Technical Personnel assigned to return to service a Brazilian aeronautical product. This shall be accomplished regardless of any personnel changes.

ANAC MANUAL MANAGEMENT SYSTEM OPERATIONAL SAFETY


24 MANAGEMENT SYSTEM OPERATIONAL SAFETY - SGSO

24.1 PURPOSE

This procedure is intended to provide guidance Management System Operational Safety - SGSO

24.2 RESPONSIBILITY

The Director of Quality Assurance is responsible for submitting a plan to the acceptance of ANAC implementation of a Management System Operational Safety - SGSO for AAR Landing Gear Services.

24.3 PROCEDURES

AAR Corporation is currently developing a Management System Operational Safety plan to implement in all division including AAR landing Gear Services. Expected implementation is scheduled for 2016.