BVeJuMC ProactiveNet Performance Management Reportingrsion: 8.6.02ly 2011

BMC Software is releasing version 8.6.02 of the BMC ProactiveNet Performance Management Reporting solution for BMC ProactiveNet Performance Management. These release notes provide information about this release. The information in this document supplements and supersedes information in the BMC ProactiveNet Performance Management Reporting documentation.

The following topics are discussed:

BMC ProactiveNet Performance Management Reporting overview . . . . . . . . . . . . . . . 2Whats new in BMC ProactiveNet Performance Management Reporting 8.6.02 . . . . . 2BMC ProactiveNet Performance Management Reporting components . . . . . . . . . . . . 2Hardware and operating system requirements for BMC ProactiveNet Performance

Management Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Upgrading BMC ProactiveNet Report Engine 8.5 to 8.6.02 . . . . . . . . . . . . . . . . . . . . . . . 3Upgrading from BMC Impact Portal to BMC ProactiveNet Report Engine . . . . . . . . . 3Report templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Open issues and resolutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Corrected issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4BMC ProactiveNet Performance Management Reporting documentation

additions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4BMC ProactiveNet Performance Management Reporting documents . . . . . . . . . . . . . 5How to order BMC ProactiveNet Report Engine and SAP BusinessObjects

Enterprise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

NOTE Details about recent patches, zaps, or PTFs for this product are available from the BMC Software Customer Support website at http://www.bmc.com/support_home. Before installation, BMC Software recommends that you check the website to determine whether patches or zaps are available for this product.

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BMC ProactiveNet Performance Management Reporting overview

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BRMC ProactiveNet Performance Management eporting overview

BMC ProactiveNet Performance Management Reporting is an advanced reporting platform. It uses the SAP BusinessObjects Enterprise product as the host for BMC ProactiveNet Performance Management to administer and publish reports. It also uses Oracle Database 11g as the application database.

hats new in BMC ProactiveNet Performance anagement Reporting 8.6.02

BMC ProactiveNet Performance Management Reporting 8.6.02 supports causal reports. It also allows you import the latest universe and reports into SAP BusinessObjects Enterprise automatically at the time of installing BMC ProactiveNet Report Engine 8.6.02.

MC ProactiveNet Performance Management eporting components

BMC ProactiveNet Performance Management Reporting consists of the following components:

BMC ProactiveNet Performance Management

Oracle Database

BMC ProactiveNet Report Engine

SAP BusinessObjects Enterprise

InfoView web clientRelease Notes July 2011

Hardware and operating system requirements for BMC ProactiveNet Performance Management Reporting

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Oardware and operating system requirements r BMC ProactiveNet Performance anagement Reporting

For details, see the BMC ProactiveNet Performance Management Support and Compatibility Matrix.

pgrading BMC ProactiveNet Report Engine .5 to 8.6.02

For details, see the BMC ProactiveNet Performance Management Reporting Installation, Configuration, and User Guide.

pgrading from BMC Impact Portal to BMC roactiveNet Report Engine

For details, see the BMC ProactiveNet Performance Management Reporting Installation, Configuration, and User Guide and the BMC ProactiveNet Upgrade Guide.

eport templatesBMC ProactiveNet Performance Management Reporting contains impact report and event report templates.

Impact report templatesdisplay data based on a service's availability, failures, repairs and incidents, and the time related to each.

Event report templatesdisplay operator response time to an event, event counts, top event sources, and other event details.

pen issues and resolutionsThis section describes issues that remain open in this release.BMC ProactiveNet Performance Management Reporting Version 8.6.02 3

Corrected issues

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MEorrected issuesThis section describes the issues that were corrected in this release.

MC ProactiveNet Performance Management eporting documentation additions

The following section lists additions to the BMC ProactiveNet Performance Management Reporting Installation, Configuration, and User Guide that were discovered after the documentation set was completed.

onitoring connectivity between BMC ProactiveNet Report ngine and Oracle Database

You can monitor the connectivity status between BMC ProactiveNet Report Engine and Oracle Database using BMC PATROL Knowledge Module. It alerts you when BMC ProactiveNet Report Engine fails to access Oracle Database.

Tracking number Issue

QM001661040 Uninstallation of BMC ProactiveNet Report Engine does not remove all the files or directories.

Workaround: After uninstalling BMC ProactiveNet Report Engine, restart the computer, and delete the installation directory manually.

QM001669485 In a Microsoft Windows Server 2003 computer, when you install BMC ProactiveNet Report Engine, on the Time Zone Selection page, the time zone that is selected by default depends on the time zone of the computer on which you are installing BMC ProactiveNet Report Engine. If many cities share a particular time zone, by default, the first entry in the list is selected. If you do not change the default time zone, you may set an incorrect time zone for the BMC ProactiveNet Report Engine.

Workaround: Manually change the time zone of the BMC ProactiveNet Report Engine.

Tracking number Issue

QM001675027 When you export reports in the Microsoft Excel or .csv format, the data formatting was not maintained properly in the report.Release Notes July 2011

BMC ProactiveNet Performance Management Reporting documents

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HaFor information about BMC PATROL Knowledge Modules, see the documentation for the specific BMC PATROL Knowledge Modules that you are using.

MC ProactiveNet Performance Management eporting documents

The following documents support the product:

BMC ProactiveNet Performance Management Reporting Installation, Configuration, and User Guide

BMC ProactiveNet Performance Management Reporting Quick Start Card

To view the latest BMC documents, see the Customer Support website at http://www.bmc.com/support. Notices, such as flashes, technical bulletins, and release notes, are available on the website. You can subscribe to proactive alerts to receive e-mail messages when notices are issued or updated. For more information about proactive alerts, see the Customer Support website.

ow to order BMC ProactiveNet Report Engine nd SAP BusinessObjects Enterprise

BMC ProactiveNet Report Engine and SAP BusinessObjects Enterprise are available for download from the BMC Electronic Product Distribution (EPD) website at http://webapps.bmc.com/epd. Use the user name and password that your BMC sales representative gave you.

If you do not have a current license for the product, contact a BMC sales representative by calling 800 793 4262. If you cannot download the product, contact a sales representative and ask for a physical kit to be shipped to you.

For instructions regarding SAP BusinessObjects installation, register here to access documentation on SAP BusinessObjects at the SAP BusinessObjects Indirect Client Knowledge Center.

TIP If you do not already have a user name and password that allow you to fully access the BMC Software Customer Support web page, you can register for a user name and password on the page.BMC ProactiveNet Performance Management Reporting Version 8.6.02 5

Customer support

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BM210Cuustomer supportIf you have problems with or questions about a BMC product, see the support website at http://www.bmc.com/support. You can view or download product documents, find answers to frequently asked questions, and download products and maintenance. If you do not have access to the web and you are in the United States or Canada, contact Customer Support at 800 537 1813. Outside the United States or Canada, contact your local BMC office or agent.

opyright 2011 BMC Software, Inc.

C, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark ice, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending istration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.

cle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

P and SAP BusinessObjects are trademarks or registered trademarks of SAP AG in Germany and in several other countries.

information included in this documentation is the proprietary and confidential information of BMC Software, Inc., its affiliates, or licensors. Your use of information is subject to the terms and conditions of the applicable End User License agreement for the product and to the proprietary and restricted ts notices included in the product documentation.

C SOFTWARE INC1 CITYWEST BLVD, HOUSTON TX 77042-2827, USA 713 918 8800stomer Support: 800 537 1813 (United States and Canada) or contact your local support centerRelease Notes July 2011

BMC ProactiveNet Performance Management Reporting overviewWhats new in BMC ProactiveNet Performance Management Reporting 8.6.02BMC ProactiveNet Performance Management Reporting componentsHardware and operating system requirements for BMC ProactiveNet Performance Management ReportingUpgrading BMC ProactiveNet Report Engine 8.5 to 8.6.02Upgrading from BMC Impact Portal to BMC ProactiveNet Report EngineReport templatesOpen issues and resolutionsCorrected issuesBMC ProactiveNet Performance Management Reporting documentation additionsMonitoring connectivity between BMC ProactiveNet Report Engine and Oracle Database

BMC ProactiveNet Performance Management Reporting documentsHow to order BMC ProactiveNet Report Engine and SAP BusinessObjects EnterpriseCustomer support