Body Language

BY

Mrs. Rashmi Shahu

7 % VERBAL (Conveyed through words)

38 % VOCAL (intonation , pitch, pauses , etc)

55 % NON VERBAL (body language)

What's your body telling you?Body language: The gestures, poses, movements, and

expressions that a person uses to communicate.

In today,s hard world you don’t just have to be able to “TALK

THE TALK” you’ve got to “WALK THE TALK”

How to trigger positive emotions

How to ensure you are not interrupted

How to create instant rapport and trust

How to know when someone is lying

How to deal with rude and aggressive people

Five types of body language:

• eye contact

• facial expression

• gestures

• posture and stance

• space relationship

Body Language

KINESICS PROXEMICS HAPTICS

EYES

“Eyes are so transparent

that through them

one sees the soul”

“Look a person in the

Eye when you

Talk to him”

EYE CONTACT

GAZE BEHAVIOUR

• FORMAL GAZE

• INFORMAL GAZE

• PERSONAL GAZE

• LATERAL GAZE

PURPOSE FOR EYE CONTACT

• SPEAKING INFORMATION

• SHOWING ATTENTION AND INTEREST

• INVITING AND CONTROLLING INTERACTION

• DOMINEERING, THREATENING, INFLUENCING

OTHERS

• PROVIDING FEEDBACK DURING SPEECH

• REVEALING ATTITUDES

Too much eye contact: dominance, lack of respect, threat, wish to

insult

Too little eye contact: not paying attention, impolite, insincere,shy

Withdrawing eyes: signal of submission

FACIAL EXPRESSION

CAN FACE SPEAK?• HAPPINESS

• SADNESS

• DISPLEASURE

• ANGER

• FEAR

• INTEREST

GESTURES OR KINESICS

“LET YOUR BODY

TALK

ON YOUR BEHALF”

SOME COMMON GESTURES

• SHOULDER SHRUG : I don’t know

• PUFFED CHEST : pride or achievement

• SUCKED STOMACH : I am not as fat as I look

• FINGER CROSSING : protection

• EYELID PULLING : be alert

• NOSE TAPPING : mind your own business

• THUMB UPPING : best luck , victory

• RUBBING PALM TOGETHER : positive expectation

• THUMB AND FINGER RUB : money expectancy

• HANDS CLENCHED TOGETHER : confident

• STEEPLING HANDS : frustrated , request

Some more common gestures:

• Palm In Palm : Authority

• Hand gripping wrist : Frustration

• Hands in pocket : aggression

• Hands on hips : aggressive ,

achiever stance

Some more common gestures:• Mouth Guard : suppressing deceitful words, telling lie• nose touching : listener doubting speaker’s words, disguising own words, mind your own business

• eye rub : avoiding eye contact, lying

• finger in mouth : needs reassurance, making decision • chin stroking : making a decision

Some more common gestures:

• clenched teeth : anger, lying

• boredom gestures:

• evaluating gestures :

Calculating

Every thing under control

relaxing

POSTURE AND STANCE

• STANDING

• SITTING

• LYING

SOME COMMON POSTURES:

• SAGGING : Depression

• FORWARD LEAN : Positive Attitude

• BACKWARD LEAN : Negative Attitude

Some common postures:

• arms folded across the chest : unsympathetic

• arms held loose : open positive attitude

• upright posture : high status , I am the boss

• bowing head : lower status

• sideway lean : relaxation, friendliness

• self wrapping : withdrawal, self protection

• slouching with forward lean : lowliness

• moderately upright : enthusiasm, friendliness

PROXEMICS

• Intimate Touching : 0-18”

• Personal : Close -1½ to 2½ feet

Far - 2½ to 4 ½ feet

• Social : Close 4-7 feet

Far - 7-12 feet

• Public : Close - 12-25 feet

Far - 25 feet or greater

WHEN YOU INVADE MY SPACE

Reactions to an invasion of your space

• Feel troubled

• Get defensive

• Become aggressive

• Retaliate

Jockeying for position

Inclusive - Non-inclusive :

How you include/exclude others in a group

Parallel body positions :

Will position yourselves to relate to each other Side by side are neutral Facing means people are involved

HAPTICS

Body contact : accidental

Touch : Deliberate

Types of Touch:

• functional

• social

• genial

• passionate

Kinds of touch depends on various factors:

• which part of body is touched (voluntary/involuntary)

• how long touch lasted

• pressure used

• movement after contact

• mood while touching

• relation between the two persons

Stiff arm hand shake : equality

Dead fish handshake: weak character

Aggressive Hand shake

Politician Hand shake

Palm down : Dominance

Palm up : Submission

Knuckle grinder : aggression

Finger tip grab : keep at considerable

distance

Arm pulling : insecurity

Double handed handshake

• upper arm grip : transmits

feelings

• shoulder hold : penetrates

intimate zone

Appearance and physique

“The impression people make on one another is based

60% on their appearance, 33 % on on the way in

which they speak and 7 % on what they say”

• INCOME

• STATUS

• PERSONALITY

• OCCUPATION

How to be attractive

• eye contact

• facial expression

• head movements

• gestures

• postures

• proximity

• body contact

•Appearance & physique

•Timing & synchronization

THANK YOU