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What is the function of NVC
• Information
• liking and intimacy
• Dominance
• Deception
• Affect management
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NVC pearls
• You cannot not communicate
• Non verbal trumps verbal
• 30 minutes/800 gestures
• NVC can increase or decrease meaning
• NVC is efficient
• When you don’t like what is said……
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Mehrabian
• 7% words, 38% voice, 55%BL
• When expressing emotions
• Congruency
• Body language is key for difficult patient interactions
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Mehrabian UCLA 1967
Non Verbal is……
Body language
• Facial
• Oculesics
• Kinesics
• Proxemics
• Haptics
Voice
• Tone
• Speed
• Cadence
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