Body Language and Facial Expression You have about 4 seconds to make a good first impression on...
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Body Language and Facial Expression You have about 4 seconds to make a good first impression on those you come in contact with. In the first four seconds,
You have about 4 seconds to make a good first impression on
those you come in contact with. In the first four seconds, people
often make spectrum judgments about you and tell themselves: I will
(or will not) trust this person. I will (or will not) like this
person. I find this person kind (or not). I find this person
intelligent (or not).
Slide 4
You can't make a good first impression through your words
alone. In fact, nonverbal communication represents between 60 to
75% of your communication. Nonverbal communication includes: Body
movements and posture Gestures Eye contact Facial Expressions Touch
Space
Slide 5
Body movements and posture Consider how your perceptions of
other people are affected by the way they sit, walk, stand up, or
hold their head. The way you move and carry yourself communicates a
wealth of information to the world. This type of nonverbal
communication includes your posture, stance, and subtle
movements.
Slide 6
What can we tell from the posture and movements of these
people?
Slide 7
Gestures Gestures are woven into the fabric of our daily lives.
We wave, point, get peoples attention, and use our hands when were
arguing or speaking animatedlyexpressing ourselves with gestures
often without thinking. However, the meaning of gestures can be
very different across cultures and regions, so its important to be
careful to avoid misinterpretation.
Slide 8
What can we tell from the gestures of these people?
Slide 9
Eye contact Since the visual sense is dominant for most people,
eye contact is an especially important type of nonverbal
communication. The way you look at someone can communicate many
things, including interest, affection, hostility, or attraction.
Eye contact is also important in maintaining the flow of
conversation and for gauging the other persons response.
Slide 10
What can we tell from eye contact given by these people?
Slide 11
Facial Expressions The human face is extremely expressive, able
to express countless emotions without saying a word. And unlike
some forms of nonverbal communication, facial expressions are
universal. The facial expressions for happiness, sadness, anger,
surprise, fear, and disgust are the same across cultures.
Slide 12
What can we tell from the facial expressions shown by these
people?
Slide 13
Touch We communicate a great deal through touch. Think about
the messages given by the following: a firm handshake, a timid tap
on the shoulder, a warm bear hug, a reassuring pat on the back, a
patronizing pat on the head, or a controlling grip on your
arm.
Slide 14
What can we tell from the way touch is used in these
photos?
Slide 15
Space Have you ever felt uncomfortable during a conversation
because the other person was standing too close and invading your
space? We all have a need for physical space, although that need
differs depending on the culture, the situation, and the closeness
of the relationship. You can use physical space to communicate many
different nonverbal messages, including signals of intimacy,
aggression, dominance, or affection.
Slide 16
What can we tell from the way space is used in these
photos?
Slide 17
Every action - even the smallest micro-action - communicates
information to people who then make judgments about you based on
what you have communicated non-verbally. You could be making the
most wonderful compliments or praise to people, but it's difficult
to gain their trust if your words contradict your body language.
Being aware of how your actions and body communicate is part of
being a good SOCIAL THINKER.
Slide 18
Using body language and nonverbal communication successfully
Nonverbal communication is a rapidly flowing back-and-forth
process. Successful nonverbal communication depends on: 1) being
aware of your own emotions; 2) understanding the cues you are
sending; 3) picking up on the cues others are sending you. This
requires your full concentration and attention. If you are planning
what youre going to say next, daydreaming, or thinking about
something else, you are almost certain to miss nonverbal cues in a
conversation.
Slide 19
Tips for successful nonverbal communication: Take a time out if
youre feeling overwhelmed by stress. When youre stressed out, youre
more likely to misread other people, or send off confusing
nonverbal signals. Take a moment to calm down before you jump back
into the conversation. Once you get your emotions back under
control, youll be better able to deal with a situation in a
positive way.
Slide 20
Tips for successful nonverbal communication: Pay attention to
inconsistencies. Nonverbal communication should reinforce what is
being said. If you get the feeling that someone isnt being honest
or that something is off, you may be picking up on a mismatch
between verbal and nonverbal cues. Is the person is saying one
thing, and their body language something else? For example, are
they telling you yes while shaking their head no?
Slide 21
Tips for successful nonverbal communication: Look at nonverbal
communication signals as a group. Dont read too much into a single
gesture or nonverbal cue. Consider all of the nonverbal signals you
are sending and receiving, from eye contact to tone of voice and
body language. Are your nonverbal cues consistentor
inconsistentwith what you are trying to communicate?
Slide 22
Evaluating your nonverbal communication skills Eye contact Is
this source of connection missing, too intense, or just right in
yourself or in the person you are looking at? Facial expression
What is your face showing? Is it masklike and unexpressive, or
emotional and filled with interest? What do you see as you look
into the faces of others? Posture and gesture Does your body look
still and frozen, or relaxed? What do you observe about the degree
of tension or relaxation in the body of the person you are speaking
to? Do you use body movements and gestures to indicate that you are
listening to the other person? Touch Remember, what feels good to
one person may not to another. What is your comfort level? Is the
difference between what you like and what the other person likes
obvious to you? Space Are you standing too near or too far from the
person youre communicating with? Are you invading anyones bubble of
space? Intensity Do you or the person you are communicating with
seem flat, cool, and disinterested, or over-the- top and intense?
Timing and pace What happens when you or someone you care about
makes an important statement? Does a responsenot necessarily
verbalcome too quickly or too slowly? Is there an easy flow of
information back and forth?