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Board MeetingDecember 7, 2012
December 7, 2012Board Meeting
The mission of Louisiana One Call is to The mission of Louisiana One Call is to support the protection of our members’ support the protection of our members’
facilities, the public, and the facilities, the public, and the environment by providing excellent environment by providing excellent
damage prevention services in a cost-damage prevention services in a cost-effective manner.effective manner.
Welcome, Remarks, Introductions . . . Mr. Charles Nelson
The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States.
This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.
AgendaDecember 7, 2012
• Call to Order• Consent Agenda• Appoint 2013 Nominating Committee• Financial Report• Adopt 2013 Budget• Adopt October 18, 2012 Board Meeting Minutes• One Call Concepts Presentation• President’s Report• Executive Director’s Report• Agree on Executive Director’s 2013 Goals/Objectives• New Business• Executive Session• Closing Remarks• Adjourn
Consent AgendaMembership Report
1987 - 2012
Corporate & Political Entity Members
10391020
1023
706639580
88131
208
251
310
346361
394433
468
522
744
774800
840
861
898911
954
990
0
200
400
600
800
1000
1200
19
87
19
88
19
89
19
90
19
91
19
92
19
93
19
94
19
95
19
96
19
97
19
98
19
99
20
00
20
01
20
02
20
03
20
04
20
05
20
06
20
07
20
08
20
09
20
10
20
11
20
12
Consent Agenda Top 10 Calls By Parish
November 201244
07
3358
2520
2398
2315
1938
1687
1434
1332
1120
0
500
1000
1500
2000
2500
3000
3500
4000
4500
EB
R
Orleans
Lafayette
St Tam
many
Caddo
Jefferson
Calcasieu
Ouachita
Bossier
Ascension
Consent Agenda Nature of Work November 2012
6726
4141
3962
3696
3483
3037
1806
1647
1607
1248
784
627
573
503
492
459
327
302
259
246
101
97 88 72 69 62 56 20 19 2
5082
0
1000
2000
3000
4000
5000
6000
7000
Wat
er
Sew
er
Ele
ctri
c
Cab
le
Tel
eph
on
e
Gas
Ro
ad
Lan
dsc
ape
Fen
ce
Dit
ch
Dra
in
Fo
un
dat
ion
So
il
Cu
lver
t
Sig
n
Fib
er
Sid
ewal
k
Pip
elin
e
Dem
oli
tio
n
Str
eet
Po
ol
Sp
rin
kler
Lo
gg
ing
TV
Mar
ine
Bri
dg
e
Ter
mit
e
Gu
ard
rail
Cu
rb
Fo
rest
ry
Oth
er
Consent Agenda # Of Calls By Type Of Caller
November 201227,6
66
8,7
66
2,4
73
1,3
26
775
225
118
46
198
0
5,000
10,000
15,000
20,000
25,000
30,000
Consent Agenda Email%
2003/2004/2005/2006/2007/2008/2009/2010/2011/Nov 2012 46
.80%
53.4
0%
57.9
0%
60.2
5%
67.3
1%
69.2
9%
69.0
9%
70.5
3%
86.4
0%
87.6
6%
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
90.00%
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
Consent Agenda % I-TIC
2004/2005/2006/2007/2008/2009/2010/2011/Nov 201232
.7%
43%
58.8
%
59.8
6%
61.6
0%
59.5
1%
62.7
6%
64.4
0%
62.6
5%
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Consent Agenda I-TIC Locate Requests
11,1
9626
,263
24,2
5831
,537
27,8
29
10,7
8524
,087
24,3
9231
,805
25,5
52
14,1
6328
,634
31,9
8738
,626
29,2
11
15,0
7928
,823
33,7
86 33,1
3128
,216
16,4
6225
,854
32,9
83 35,5
3931
,387
18,1
6230
,214
36,9
6237
,297
29,2
00
17,0
4629
,781
34,9
3433
,500
30,5
28
19,0
6228
,996
35,6
7940
,521
29,8
53
14,0
6528
,240
34,3
7936
,637
30,2
46
18,6
8628
,613
33,2
1130
,229
33,0
52
19,9
7123
,966
32,7
7926
,534
26,5
76
20,2
1023
,456
29,2
4023
,460
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
Ja
n
Fe
b
Ma
r
Ap
r
Ma
y
Ju
n
Ju
l
Au
g
Se
p
Oc
t
No
v
De
c
2005 2009 2010 2011 2012
Consent Agenda811 Percentage
38% 40
%41
%40
%41
%
35%
40%
41%
41%
41%
33%
38%
38%
41%
41%
33%
41%
38%
41%
41%
31%
36%
41%
41%
40%
39%
32%
34%
39%
39%
40%
40%
35%
36%
41%
40%
55%
62%
33%
38%
41%
40%
60% 62
%35
%41
%40
%38
%51
%44
%
33%
36%
43%
38%
50% 49
%36
%41
%41
%40
%51
% 50%
41%
43%
46%
41%
46%
34%
38%
40%
40%
45%
45%
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
JA
N
FE
B
MA
R
AP
R
MA
Y
JU
N
JU
L
AU
G
SE
P
OC
T
NO
V
DE
C
YT
D
2007 2008 2009 2010 2011 2012
Consent AgendaMotion to Adopt
• Membership Report• General Manager’s Report
Appoint 2013 Nominating Commmittee
• Chairman. . . Mr. Charles Nelson
Financial Report
• Financial Overview . . . Mr. Charles Carney & Mr. Paul Blouin
Financial OverviewBudget Versus Actual October 2012
2,65
6,61
5
2,70
1,39
3
2,63
9,62
2
2,46
9,93
8
2,350,000
2,400,000
2,450,000
2,500,000
2,550,000
2,600,000
2,650,000
2,700,000
2,750,000
Income Expense
Budget Actual
Financial Report October 2012
• Total Current Assets . . . Mr. Paul Blouin
Louisiana One Call Total Current Assets
Annual History 2000 - 2011
2,2
55,4
52
1,7
26,6
82
1,6
41,4
99
1,6
32,8
91
1,6
23,7
74
1,4
22,3
14
1,1
26,6
89
924,0
25
759,5
12
798,6
21
811,4
95
679,6
47
Dec00
Dec01
Dec02
Dec03
Dec04
Dec05
Dec06
Dec07
Dec08
Dec09
Dec10
Dec11
NOTE: One Call Locates closed February 2011; March 2, 2011-$571,513.63 was moved to Louisiana One Call Expense Account ($228,605.45) and Capital Account ($342,908.18).
Louisiana One Call Total Current Assets
Dec 2011 - Oct 2012
2,2
55,4
52
2,2
90,5
48
2,3
58,4
22
2,3
00,5
80
2,1
44,6
74
2,0
92,6
52
2,0
51,6
73
2,0
53,7
74
2,0
43,7
97
2,0
84,4
81
2,1
57,7
28
1,800,000
1,900,000
2,000,000
2,100,000
2,200,000
2,300,000
2,400,000
De
c
Ja
n
Fe
b
Ma
r
Ap
r
Ma
y
Ju
n
Ju
l
Au
g
Se
p
Oc
t
No
v
De
c
NOTE: Mar-Jun Marketing Expense $341,880 & Promotions Expense $42,698, Mar-Apr Furniture and Fixtures Expense $76,687, and Feb-May Building Maintenance Expense (painting,repairs & A/C purification systems) $37,892; the budgeted expenses are spread out over twelve-months; $35,000 was unbudgeted expense. The assets appear out of balance presently, but should level out later during the year. According to the CPA, the Total Current Assets report includes funds in the Operations Account, the Expense Account and the Capital Account. Also, May/June Income was lower than estimated by $84,966. July/August Income was lower than estimated by $87,164. Sept Income was lower than estimated by $191,000. Jul-Sep Marketing Expense $32,601 & Promotions Expense $37,294. Oct Income was lower than estimated by $186,677.
Louisiana One Call Total Current Assets
2000 – October 2012
$0
$500,000
$1,000,000
$1,500,000
$2,000,000
$2,500,000
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Cash Investments Acct Receivable Pre Paid Expense Accrued Interest Total Current Assets
Accounts ReceivableJanuary 2012 – November 2012
0
50,000
100,000
150,000
200,000
250,000
300,000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Amt Rec'd Receivables
Amount Billed 220,527 209,087 243,755 239,558 261,326 239,283 243,242 239,691 249,022 278,695 219,704Amount Rec’d 220,527 209,087 243,755 239,321 260,973 238,291 242,302 236,690 243,751 188,432 3,078% Outstanding 0% 0% 0% .10% .14% .41% .39% 1.25% 2.12% 32.39% 98.60%
Financial Report
• Estimated Call Volume . . . Mr. Paul Blouin
Louisiana One CallEst vs Act-Incoming
2011/Nov 2012
0
20000
40000
60000
80000
JAN
FE
B
MA
R
AP
R
MA
Y
JUN
JUL
AU
G
SE
P
OC
T
NO
V
DE
C
JAN
FE
B
MA
R
AP
R
MA
Y
JUN
JUL
AU
G
SE
P
OC
T
NO
V
DE
C
Estimated Actual
MONTHLY +5% +8% +10% -6% -3% +2% -12% +2% -0- -17% -14% -19% +2% -1% -2% -9% -4% -11% -13% -16% -7% +2% -3%YTD -12%
Louisiana One CallEst vs Act-Outgoing
2011/Nov 2012
0
50000
100000
150000
200000
250000
300000
350000
Estimated Actual
MONTHLY +5% +7% +5% -6% -5% +3% -15% +1% -2% -23% -15% -23% +2.3% -2% -6% -10% -18% -0- -11% -15% -4% +5% -1%YTD -5.2%
Louisiana One CallIncoming Call Volume
583,209
513,388
460,000
480,000
500,000
520,000
540,000
560,000
580,000
600,000
Incoming
2011 2012
Through November 2012, Incoming Call Volume is 12% below 2011
Louisiana One CallOutgoing Call Volume
3,059,228
2,681,718
2,400,0002,500,0002,600,0002,700,0002,800,0002,900,0003,000,0003,100,000
Outgoing
2011 2012
Through November 2012, Outgoing Call Volume is 5.2% below 2011
December 7, 2012Board Meeting
• Adopt 2013 Budget
December 7, 2012Board Meeting
• Adopt September 20, 2012 Board Meeting Minutes
BREAK
• 10:30 – 10:45
December 7, 2012Board Meeting
• One Call Concepts, Inc. Presentation– Mr. Tom Hoff and Mr. Matt Ruddo
President’s Report
• Update on Fall SOCS Meeting– Nov. 7-9– Little Rock, AR
• Paul, David, Mike, Shirley attended
• Fall Planning Session– Nov. 28– Lafayette, LA
• 2013 Annual Meeting March 21st
– Letter to go to membership in January
Executive Director’s Report
• Discuss Enforcement• Dig Law Advisory Committee Meeting
– November 5th at LA Farm Bureau
December 7, 2012Board Meeting
• Agree on Executive Director’s 2013 Goals/Objectives
December 7, 2012Board Meeting
• New Business– Review and Approve 2013 Calendar
December 7, 2012Board Meeting
• Executive Session– Personnel Matters– Discuss Extension of LOC/OCC Contract
to December 31, 2013– Chairman Report on President
Evaluation Forms
December 7, 2012Board Meeting
• Closing Remarks . . .Mr. Charles Nelson
December 7, 2012Board Meeting
• Adjourn
Adjourn
