BMC Performance Manager for Hardware Installation Guide

BMC

® Performance Manager for Hardware

by Sentry Software™ Installation Guide

Supporting Hardware Sentry™ Knowledge Module® for PATROL® version 1.3.01 by Sentry Software™

May 8, 2006

Contacting BMC Software

You can access the BMC Sof tware Web s i te a t h t tp : / /www.bmc.com/. From this Web si te , you can obtain information about the company, i ts products , corporate off ices , special events , and career opportuni t ies .

United States and Canada

Outside United States and Canada

Address BMC Sof tware , Inc . 2101 Ci ty West Blvd

Hous ton TX 77042-2827

Telephone

Fax

(01) 713 918 8800

(01) 713 918 8000

Telephone 713 918 8800 or 800 841 2031

Fax 713 918 8000

Copyr ight 2006 BMC Sof tware , Inc . o r l i censors , a s an unpubl i shed work. Al l r ight s re se rved.

BMC Sof tware , the BMC Sof tware logos , and a l l o the r BMC Sof tware p roduct o r se rv ice names a re reg i s te red t rademarks or t rademarks of BMC Sof tware , Inc .

IBM i s a reg is te red t rademark of In te rna t iona l Bus iness Machines Corpora t ion .

DB2 i s a reg is te red t rademark of In te rna t iona l Bus iness Machines Corpora t ion .

Orac le i s a reg i s te red t rademark , and the Orac le produc t names a re regi s te red t rademarks or t rademarks of Orac le Corpora t ion .

Al l o ther t rademarks be long to the i r respec t ive companies .

BMC Sof tware considers in format ion inc luded in th i s documenta t ion to be propr ie ta ry and conf ident ia l . Your use of th i s in format ion i s subjec t to the te rms and condi t ions of the appl icable End User L icense Agreement fo r the product and the propr ie ta ry and res t r ic ted r igh t s no t i ces inc luded in th i s documenta t ion .

Restricted Rights Legend U.S. Government Res t r ic ted Righ t s to Computer Sof tware . UNPUBLISHED -- RIGHTS RESERVED UNDER THE COPYRIGHT LAWS OF THE UNITED STATES. Use , dupl ica t ion , o r d i sc losure of any da ta and computer sof tware by the U.S . Government i s subjec t to res t r i c t ions , a s appl icable , se t for th in FAR Sec t ion 52.227-14 , DFARS 252.227-7013, DFARS 252.227-7014, DFARS 252.227-7015, and DFARS 252.227-7025, a s amended f rom t ime to t ime . Cont rac tor /Manufac turer i s BMC Sof tware , Inc . , 2101 Ci tyWest Blvd. , Hous ton, TX 77042-2827, USA. Any cont rac t no t ices should be sen t to th i s address .

http://www.bmc.com/

Customer Support You can obta in technica l suppor t by us ing the Suppor t page on the BMC Sof tware Web s i t e o r by contac t ing Cus tomer Suppor t by te lephone or e -mai l . To expedi te your inqui ry , p lease see “Before Contac t ing BMC Sof tware .”

Support Web Site You can obta in technica l suppor t f rom BMC Sof tware 24 hours a day , 7 day s a week a t h t tp : / /www.bmc.com/suppor t_home. From this Web si te , you can r e a d o v e r v i e w s a b o u t s u p p o r t s e r v i c e s a n d p r o g r a m s t h a t B M C S o f t w a r e o f f e r s

f i n d t h e m o s t c u r r e n t i n f o r m a t i o n a b o u t B M C S o f t w a r e p r o d u c t s

s e a r c h a d a t a b a s e f o r p r o b l e m s s i m i l a r t o y o u r s a n d p o s s i b l e s o l u t i o n s

o r d e r o r d o w n l o a d p r o d u c t d o c u m e n t a t i o n

r e p o r t a p r o b l e m o r a s k a q u e s t i o n

s u b s c r i b e t o r e c e i v e e - m a i l n o t i c e s w h e n n e w p r o d u c t v e r s i o n s a r e r e l e a s e d

f i n d w o r l d w i d e B M C S o f t w a r e s u p p o r t c e n t e r l o c a t i o n s a n d c o n t a c t i n f o r m a t i o n , i n c l u d i n g e - m a i l a d d r e s s e s , f a x n u m b e r s , a n d t e l e p h o n e n u m b e r s

Support by Telephone or E-mail In the Uni ted Sta tes and Canada , i f you need technica l suppor t and do not have access to the Web, ca l l 800 537 1813 . Outs ide the Uni ted Sta tes and Canada , p lease contac t your loca l suppor t cente r for ass i s tance . To f ind te lephone and e-mai l con tac t in format ion fo r the BMC Sof tware suppor t cente r tha t se rv ices your loca t ion , re fe r to the Contac t Customer Suppor t sec t ion of the Suppor t page on the BMC Sof tware Web s i te a t h t tp : / /www.bmc.com/suppor t_home.

Before Contacting BMC Software Before you con tac t BMC Sof tware , have the fo l lowing informat ion ava i lab le so tha t Customer Suppor t can begin work ing on your p rob lem immedia te ly :

p r o d u c t i n f o r m a t i o n

— produc t name — produc t ve rs ion ( re lease number) — l i cense number and password ( t r ia l or permanent )

o p e r a t i n g s y s t e m a n d e n v i r o n m e n t i n f o r m a t i o n

— machine type — opera t ing sys tem type , ve rs ion , and se rv ice pack or o the r ma in tenance leve l such as PUT or PTF — sy s tem hardware conf igura t ion — se r i a l numbers — re la ted sof tware (da tabase , appl ica t ion , and communica t ion) inc lud ing type , ve rs ion , and se rvice

pack or maintenance l eve l

s e q u e n c e o f e v e n t s l e a d i n g t o t h e p r o b l e m

c o m m a n d s a n d o p t i o n s t h a t y o u u s e d

m e s s a g e s r e c e i v e d ( a n d t h e t i m e a n d d a t e t h a t y o u r e c e i v e d t h e m )

— produc t e r ro r messages — messages f rom the opera t ing sys tem, such as f i l e sys tem fu l l — messages f rom re la ted sof tware

http://www.bmc.com/support_home

http://www.bmc.com/support_home

Hardware Sentry™ Knowledge Module® for PATROL® version 1.3.01

Instal la t ion Guide

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Copyrights and trademarks IBM, RS/6000 , pSer ies , eServer , xSer ies , Net f in i ty , BladeCenter and Di rec to r a re t rademarks or reg i s te red t rademarks of In te rna t iona l Bus iness Machines Corpora t ion .

Fu j i t su -Siemens, Pr imergy and Serverv iew are t rademarks or reg i s te red t rademarks of Fuj i t su-S iemens Computers Corpora t ion .

DELL, PowerEdge , PERC and OpenManage a re t rademarks or reg i s te red t rademarks of DELL Computers Corpora t ion .

HP, Compaq, ProLiant , In tegr i ty , SuperDome and Ins igh t Manager a re t rademarks o r regi s te red t rademarks of Hewle t t -Packard Corpora t ion .

NEC, Express5800 and EsmPro a re t rademarks or regi s te red t rademarks of NEC.

Adaptec and Storage Manager a re t rademarks o r reg i s te red t rademarks of Adaptec Corpora t ion .

LSI Logic , Mylex and GAM Server a re t rademarks o r regi s te red t rademarks o f LSI Logic Corpora t ion .

In te l , Pent ium and I t an ium are t rademarks or regi s te red t rademarks o f In te l Corpora t ion .

AMD and Opteron a re t rademarks or reg i s te red t rademarks of Advanced Micro Devices , Incorpora ted .

Sun and SPARC are t rademarks or reg is t e red t rademarks of Sun Microsystems, Incorpora ted .

Al l o ther t rademarks be long to the i r respec t ive companies .

Hardware Sentry™ Knowledge Module® for PATROL® version 1.3.01Instal la t ion Guide

Contents SECTION I - SETUP PLANNING .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

1 - Targeted computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 2 - Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 3 - Requi rements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 4 - Migrat ing f rom prev ious vers ions of Hardware Sent ry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

SECTION II - SETTING-UP APPROPRIATE HARDWARE AGENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 1 - On DELL® PowerEdge® computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2 - On Fuj i tsu-Siemens® PRIMERGY® computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 3 - On Fuj i tsu-Siemens® Blade sys tems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 4 - On HP® (Compaq®) ProLiant® computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 5 - On HP® rx2600, rx4600, In tegr i ty® and SuperDome® computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 6 - On HP® AlphaServer® computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 7 - On HP® Netserver® computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 8 - On HP® 9000 (HP-UX) computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 9 - On IBM® xSer ies® and Net f in i ty® computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 10 - On IBM® BladeCenter® systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 11 - On IBM® RS/6000®, pSer ies® and eServer™ p5 (AIX) computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 12 - On NEC® Express5800 computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 13 - On SPARC-based Sun® computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 14 - On AMD Opteron-based Sun® computers running L inux or Sun Solar is® . . . . . . . . . . . . . . . . . . . 28 15 - On any unbranded PC running Microsof t Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 16 - Specia l note about SNMP on Windows Server 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 17 - Specia l note about IPMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

SECTION III - INSTALLING HARDWARE SENTRY .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 1 - Get t ing the BMC Sof tware Insta l la t ion Ut i l i ty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 2 - Ext ract ing the setup f i les . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 3 - Ins ta l l ing Hardware Sentry KM for PATROL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 4 - Pre loading Hardware Sentry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 5 - Tuning the PATROL Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

SECTION IV - LICENSE KEYS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 1 - Tr ia l per iod . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 2 - Enter ing a l icense key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 3 - Dis t r ibut ing the l icense over severa l computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

SECTION V - UNINSTALLING HARDWARE SENTRY.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 1 - Uninsta l l procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

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Instal la t ion Guide

Hardware Sentry™ KM for PATROL - Installation Guide This document explains how to instal l and run Hardware Sentry™ KM for PATROL.

Hardware Sentry™ Knowledge Module® for PATROL® is a Knowledge Module for BMC Software® PATROL® that makes server hardware information available to the PATROL Console. I t re l ies on the information provided by the manufacturer-specif ic hardware monitor ing agents .

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Instal la t ion Guide - Setup Planning

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Section I - Setup Planning This sect ion gives you detai ls about the instal la t ion of Hardware Sentry on dif ferent k inds of computers . I t helps you understand what you need to instal l on which component of your IT infrastructure .

Please read this sect ion careful ly to unders tand the impact the insta l la t ion of Hardware Sentry could have on your servers , and the s teps required, in order to enable a successful in tegrat ion in to your PATROL environment



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1 - Targeted computers Like most Knowledge Modules for PATROL, you need to instal l Hardware Sentry on the fo l lowing components of your PATROL architecture:

- Every managed system with a PATROL Agent - Every PATROL Console (Classic) that wil l show hardware-related information and

aler ts - The Console Server - PATROL Central – Web Edit ion



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2 - Packages Two Hardware Sentry packages are avai lable on the BMC Software Web s i te (www.bmc.com) as wel l as on the Sentry Sof tware Web s i te (www.sentrysof tware.net) :

- mshw_windows_1301.exe for Windows-based systems - mshw_unix_1301. tar for UNIX and Linux systems

Each package can be used to ins tal l Hardware Sentry on every PATROL component (Agent, Console, Console Server e tc .) .

The Hardware Sentry packages are designed for use with the BMC Software Insta l la t ion Uti l i ty (formerly known as Thorium). They need to be merged with the la test avai lable version of the BMC Software Instal la t ion Uti l i ty . (See instruct ions in Sect ion 111)

You can download Hardware Sentry at the fo l lowing address:

h t tp : / /www.sentrysof tware.net /downloadHardwareSentry.asp

http://www.bmc.com/

http://www.sentrysoftware.net/

http://www.sentrysoftware.net/downloadHardwareSentry.asp



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3 - Requirements

3.1 - Requirements for managed systems

Operat ing system must be one the fo l lowing:

- HP-UX 10 or 11 - HP Tru64 UNIX 4.0f or greater - IBM AIX 4.3, 5 .1, 5 .2 or 5 .3 - Microsof t Windows NT 4.0 Service Pack 5 or greater , with the la test WMI (Windows

Management Instrumentat ion, WBEM) and WSH (Windows Scr ip t ing Host , VBScript) components ins ta l led

- Microsof t Windows 2000 Service Pack 2 or greater - Microsof t Windows XP (any Service Pack) - Microsof t Windows Server 2003 (any Service Pack) - RedHat Enterpr ise Linux 2 .1 or greater - Sun Solar is 2 .6 , 7 , 8 , 9 or 10 - SUSE/Novell Linux 8 or greater

The BMC Software PATROL Agent must be instal led, and i ts vers ion should be at least 3 .4 .11.

Depending on the under lying hardware components , a specif ic hardware agent is required on the managed system:

Platform Required hardware agent

DELL PowerEdge Dell OpenManage Server Administrator

Fujitsu-Siemens PRIMERGY Fujitsu-Siemens Serverview Agent

HP (Compaq) ProLiant HP Insight Management Agent

HP Integrity HP Insight Management Agent

HP SuperDome (Itanium-based) HP Insight Management Agent

HP NetServer HP Instant TopTools

HP 9000 (HP-UX systems) None

HP AlphaServer (Tru64 systems) HP Insight Manager Agent

IBM xSeries, Netfinity IBM Director Agent

IBM RS/6000, pSeries and eServer p5 None

NEC Express5800 NEC ESMPRO

Sun None



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Depending on implemented hardware RAID control lers , the fo l lowing addi t ional hardware agents may be required as wel l :

RAID controller Required hardware agent

Adaptec DPT-based RAID controllers Adaptec Storage Manager

Adaptec AAC-based RAID controllers Adaptec Storage Manager Browser Edition

LSI Logic MegaRAID controllers LS I Log ic PowerConso le

LSI Logic/Mylex RAID controllers Mylex GAM Server

3.2 - Requirements for console systems

The minimum vers ion suppor ted of the BMC Software PATROL Console is 3 .4.11.

Other console components (Console Server , PATROL Central , e tc . ) need to be updated with the la test avai lable version on the BMC Software FTP si te .



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4 - Migrating from previous versions of Hardware Sentry

4.1 - On PATROL Agents

Only one version of Hardware Sentry can be instal led on a PATROL Agent, therefore, a previous instal la t ion of Hardware Sentry wil l be overwri t ten by the la test vers ion.

No specif ic migrat ion operat ion is required (you do not need to uninsta l l the previous vers ion of Hardware Sentry f irs t ) . Upon s tar tup, Hardware Sentry wil l take the necessary act ion to complete the migrat ion (migrat ing conf igurat ion var iables i f needed) .

4.2 - On PATROL Consoles (Classic)

Just as for PATROL Agents , only one version of Hardware Sentry can be instal led on a PATROL Console (Class ic) . Logical ly , th is could cause problems if a PATROL Console is connected several PATROL Agents with d ifferent vers ions of Hardware Sentry.

However , with th is la tes t vers ion of Hardware Sentry on the PATROL Console , you wil l be able to connect to Agents with previous versions of Hardware Sentry seamlessly. All you need to ensure is that the PATROL Console has a more recent vers ion than that on the PATROL Agents .

In any case, i t is essential to update the console prof i les to include the new Hardware Sentry classes . To do th is :

Load MS_HARDWARE_SENTRY1.kml f i le in the PATROL Console

This wil l add the two new connector-re la ted classes. If you do not load the new classes in the console , Hardware Sentry wil l not work properly, that is , you wil l not be aware when a hardware agent used by Hardware Sentry has fai led.

Warning!

- Avoid the use of the “Developer” connect ion type in the PATROL Console . - Never use the “Commit KMs” feature of the PATROL Console , especial ly when you

deal with several vers ions of the same KM in your environment .

4.3 - On Console Server, PATROL Central – Web Edit ion

As Console Server and PATROL Central can manage several vers ions of the same KM, you can instal l Hardware Sentry 1 .3.00, 1 .2 .00 and 1.1.00 s ide-by-side on the same Console Server . Console Server automatical ly uses the appropr ia te vers ion of the KM depending on what is running on the d isplayed agent.

However , i t i s s t i l l essent ia l to update the console prof i les to include the new Hardware Sentry c lasses. To achieve th is :

Load the MS_HARDWARE_SENTRY1.kml f i le in the prof i le .

This wil l add the two new connector-re la ted classes. If you do not load the new classes in the prof i le , Hardware Sentry wil l work almost properly except that the prof i le wil l not be aware when a hardware agent used by Hardware Sentry has fa i led.


Instal la t ion Guide - Sett ing-up Appropriate Hardware Agents

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Section II - Setting-up Appropriate Hardware

Agents Most of the t ime, Hardware Sentry requires a th ird-par ty hardware agent to col lect information from the monitored computer . Each manufacturer develops i ts own agent which is typical ly avai lable for f ree and can be found on the CD-ROM provided with the server or on the manufacturer’s web s i te .

Unless mentioned otherwise , the manufacturer’s agent must be ins ta l led on the monitored server for a proper funct ioning Hardware Sentry KM for PATROL to funct ion proper ly.

This sect ion gives detai ls about the instal la t ion of appropr iate hardware agents for each platform before instal l ing Hardware Sentry. Please fo l low the given instruct ions careful ly.



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1 - On DELL® PowerEdge® computers

1.1 - Gett ing Dell OpenManage Server Administrator

On DELL PowerEdge computers , Hardware Sentry requires DELL OpenManage Server Adminis tra tor to be ins ta l led on each managed system.

- Download DELL OpenManage Server Administrator for f ree on the DELL Web si te a t : h t tp : / /suppor t .del l .com/suppor t /downloads/ index.aspx?c=us&cs=555&l=en&s=biz

- Select the appropr iate PowerEdge server model and the targeted operating system - In the [Systems Management] download category, choose “Dell OpenManage Server

Adminis tra tor (Managed Nodes)” .

1.2 - Instal l ing Dell OpenManage Server Administrator

During the instal la t ion, p lease ensure that :

- SNMP is enabled and conf igured on the system before the setup runs - You have selected the Storage Manager component for instal la t ion

1.3 - Configuring Hardware Sentry on DELL PowerEdge computers

Upon star tup, Hardware Sentry automatical ly detects that i t is running on a computer which runs a Del l OpenManage Server Adminis tra tor . Since the 1.3.00 vers ion, Hardware Sentry automatically detects the required SNMP community s tr ing. There is therefore no need to specify i t .

I f successful ly instal led, the fo l lowing connectors should be “detected” by Hardware Sentry:

- Dell OpenManage Server Adminis tra tor - Dell OpenManage Storage Manager ( if you choose the Storage Manager component) - WBEM on Windows (Network adapters) on Windows systems - Linux - Network on Linux systems

http://support.dell.com/support/downloads/index.aspx?c=us&cs=555&l=en&s=biz



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2 - On Fujitsu-Siemens® PRIMERGY® computers

2.1 - Gett ing the Fujitsu-Siemens Serverview® Agent

On Fuj i tsu-Siemens PRIMERGY computers , Hardware Sentry requires the Fuj i tsu-Siemens Serverview agent to be instal led on each managed system.

- Download the Fuj i tsu-Siemens Serverview agent for f ree from the Fuj i tsu-Siemens Web si te :

h t tp : / /solut ion.fuj i tsu-s iemens.com/Prim_SupportCD/html/ index_ie_e.htm.

- Click on “Serverview Agents” under “Serverview Suite” in the t ree - Select the appropr iate package and version that match your server’s operat ing system

2.2 - Instal l ing the Fujitsu-Siemens Serverview Agent

During instal la t ion, before the setup runs:

- Ensure that SNMP is enabled and conf igured on the system - Instal l an addi t ional agent depending on the RAID controller in the managed system:

- Adaptec Storage Manager or Adaptec Storage Manager Browser Edit ion for Adaptec RAID control lers

- Mylex GAM Server for Mylex RAID control lers - LSI GAM Server for LSI c1030-based RAID control lers

2.3 - Configuring Hardware Sentry on Fujitsu-Siemens PRIMERGY computers

Upon star tup, Hardware Sentry automatical ly detects that i t is running on a computer which runs the Fuj i tsu-Siemens Serverview agent. Hardware Sentry detects the required SNMP community s t r ing s ince i ts 1 .3.00 version. Therefore, you no longer need to specify i t .


- Fuj i tsu-Siemens Serverview - Adaptec Storage Manager (DPT) if you have a DPT-based Adaptec RAID control ler - Adaptec Storage Manager Browser Edit ion (AAC) if you have an AAC-based Adaptec

RAID control ler - Adaptec IOManager if you have a Adaptec U320 HostRAID control ler - Mylex GAM Server if you have a Mylex RAID control ler - LSI 1030-based GAM Server if you have a LSI Logic c1030-based RAID control ler - WBEM on Windows (Network adapters) on Windows systems - Linux Network cards on Linux systems

http://solution.fujitsu-siemens.com/Prim_SupportCD/html/index_ie_e.htm



16

3 - On Fujitsu-Siemens® Blade systems

3.1 - The Management Blade

The monitor ing of Fuj i tsu-Siemens Blade systems can only be performed through the Management Blade (a blade within the enclosure which is dedicated to the monitor ing of the whole system).

Since Hardware Sentry cannot be insta l led on the Management Blade of a Fuj i tsu-Siemens Blade system, the monitor ing wil l be performed remotely.

You, therefore, need to ins ta l l the PATROL Agent and Hardware Sentry on a separate server that wil l monitor the main Blade enclosure.

3.2 - Configuring the Management Blade

To al low Hardware Sentry to monitor the Blade enclosure , you need to configure the SNMP protocol on the Management Blade (a l lowed c l ients and SNMP community s tr ing) .

3.3 - Configuring Hardware Sentry to monitor a Fujitsu-Siemens Blade system

By defaul t , Hardware Sentry performs only local ly. To make Hardware Sentry monitor a remote host , you need to :

Set the /SENTRY/HARDWARE/remoteMonitor agent conf igurat ion var iable with the IP address or host name of the Management Blade.

- Set th is conf igurat ion var iable through WPCONFIG.EXE, xpconf ig or PATROL Configurat ion Manager .

- Restar t the PATROL Agent for the conf igurat ion var iable to be taken in to account. - Setup the SNMP community s tr ing to be used by Hardware Sentry (see “Secur i ty

Set t ings” in the User Guide).

I f successful ly instal led, the fo l lowing connector should be “detected” by Hardware Sentry:

- Fuji tsu-Siemens Management Blade (FSC BX Blade Servers)

This connector wil l monitor the environment of the main enclosure as well as a g lobal s ta tus of each ins ta l led blade.

For more detai ls about each blade, insta l l a PATROL Agent and Hardware Sentry on each blade, as for any Fuj i tsu-Siemens Pr imergy server (see sect ion above).



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4 - On HP® (Compaq®) ProLiant® computers

4.1 - Gett ing the Insight Management® Agents

On HP (Compaq) ProLiant computers , Hardware Sentry requires the HP Ins ight Management Agents to be instal led on each managed system. The HP Insight Management Agents are par t of the ProLiant Suppor t Pack that can be downloaded for f ree from the HP Web si te :

- For Windows NT 4.0: h t tp : / /h18023.www1.hp.com/suppor t/ f i les /server/us/ locate/2559.html

- For Windows 2000: h t tp : / /h18023.www1.hp.com/suppor t/ f i les /server/us/ locate/1989.html

- For Windows Server 2003: h t tp : / /h18023.www1.hp.com/suppor t/ f i les /server/us/ locate/3376.html

- For RedHat Linux 8.0: h t tp : / /h18023.www1.hp.com/suppor t/ f i les /server/us/ locate/3439.html

- For RedHat Enterpr ise Linux 2.1: h t tp : / /h18023.www1.hp.com/suppor t/ f i les /server/us/ locate/3415.html

- For RedHat Enterpr ise Linux 3.0: h t tp : / /h18023.www1.hp.com/suppor t/ f i les /server/us/ locate/7712.html

- For SuSe Linux Enterprise Server 8: h t tp : / /h18023.www1.hp.com/suppor t/ f i les /server/us/ locate/7183.html

- For SuSe Linux Enterprise Server 9: - http : / /h18023.www1.hp.com/suppor t/ f i les /server/us/ locate/8346.html

Depending on the p latform, you may need to instal l or update some dr ivers (available on the same download page) .

4.2 - Instal l ing the HP Insight Management Agents

The HP Insight Management Agents are included in the ProLiant Suppor t Pack.

During instal la t ion, p lease ensure that before the setup runs:

- SNMP is enabled and conf igured on the system - The required dr ivers and f i rmware are proper ly instal led and up- to-date

4.3 - Configuring Hardware Sentry on HP ProLiant computers

Upon star tup, Hardware Sentry automatical ly detects that i t is running on a computer which runs the HP Insight Management Agents . Since i ts 1 .3.00 version, you no longer need to specify the SNMP community s tr ing to be used by Hardware Sentry, i t is automatical ly detected .


- HP Insight Management Agent - Server Agent - HP Insight Management Agent - Storage Agent - HP Insight Management Agent - IDE Storage Agent - WBEM on Windows (Network adapters) on Windows systems - Linux Network cards on Linux systems

http://h18023.www1.hp.com/support/files/server/us/locate/2559.html










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5 - On HP® rx2600, rx4600, Integrity® and SuperDome® computers

5.1 - The Insight Management® Agents

On HP® rx2600, rx4600, In tegr i ty® and SuperDome® I tanium®-based computers running Windows Server 2003 or Linux, Hardware Sentry requires the HP Insight Management Agents to be instal led on each managed system.

The HP Ins ight Management Agents can be downloaded for free on the HP's Web s i te : h t tp : / /h20180.www2.hp.com/apps/Nav?h_pagetype=prodhomes&h_lang=en&h_cc=us&h_product=321933&h_page=hpcom&cc=us&lang=en. From the targeted server 's product page, c l ick on the "Download dr ivers and sof tware" l ink and then choose your operat ing system.



During instal la t ion, p lease ensure that the fo l lowing cr i ter ia are met before se tup runs:

- SNMP is enabled and conf igured on the system - The required dr ivers are proper ly insta l led

5.3 - Configuring Hardware Sentry on HP rx2600, rx4600, Integrity and SuperDome computers



- HP Insight Management Agent - Server Agent

http://h20180.www2.hp.com/apps/Nav?h_pagetype=prodhomes&h_lang=en&h_cc=us&h_product=321933&h_page=hpcom&cc=us&lang=en

http://h20180.www2.hp.com/apps/Nav?h_pagetype=prodhomes&h_lang=en&h_cc=us&h_product=321933&h_page=hpcom&cc=us&lang=en



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6 - On HP® AlphaServer® computers

6.1 - The Insight Management® Agents

On HP AlphaServer and DIGITAL X86 computers running HP Tru64 UNIX (formerly known as OSF1, or DIGITAL UNIX, or Compaq Tru64), Hardware Sentry requires the HP Insight Management Agents to be ins ta l led on each managed system.

The HP Insight Management Agents can be downloaded for free on the HP Website:

h t tp : / /h30097.www3.hp.com/cma/



During instal la t ion, p lease ensure that before the setup runs:

- SNMP is enabled and conf igured on the system - The required dr ivers are proper ly insta l led

6.3 - Configuring Hardware Sentry on HP AlphaServer computers



- HP Insight Management Agent - Server Agent - HP Insight Management Agent - Server Agent (Tru64) - HP Insight Management Agent - SCSI Storage Agent

http://h30097.www3.hp.com/cma/



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7 - On HP® Netserver® computers

7.1 - The HP® TopTools® Agent

On HP NetServer computers , Hardware Sentry requires the HP Instant TopTools Agents to be instal led on each managed system.

The HP TopTools agent can be downloaded for free on the HP Web si te at :

h t tp : / /h20000.www2.hp.com/bizsuppor t /TechSupport /Sof twareDescr ip t ion. jsp? locBasepar tNum=ns-10548-2&lang=English+%28US%29&prodTypeId=18964&prodSeriesId=305704&locale=en_US

7.2 - Instal l ing the HP Toptools Agent

During instal la t ion, p lease ensure that the fo l lowing cr i ter ia are met:

- SNMP is enabled and conf igured on the system before the setup runs - You have selected both “Server Agents” and “Instant TopTools” components

7.3 - Configuring Hardware Sentry on HP NetServer computers

Upon star tup, Hardware Sentry automatical ly detects that i t is running on a computer which runs the HP Instant TopTools agent . Since i ts 1 .3 .00 version, you no longer need to specify the SNMP community s tr ing to be used by Hardware Sentry, i t is automatical ly detected.


- HP TopTools Agent - HP TopTools NetRaid SNMP Sub-agent - WBEM on Windows (Network adapters) on Windows systems

Note: Hardware Sentry does not support HP TopTools on non-Windows plat forms.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?locBasepartNum=ns-10548-2&lang=English+%28US%29&prodTypeId=18964&prodSeriesId=305704&locale=en_US





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8 - On HP® 9000 (HP-UX) computers

8.1 - No agent needed

On HP 9000 computers with the HP-UX operat ing system, Hardware Sentry does not require any agent to be instal led on the managed systems. The SNMP layer is not required ei ther .

8.2 - Configuring Hardware Sentry on HP 9000 computers

Upon star tup, Hardware Sentry automatical ly detects that i t is running on a HP 9000 computer under HP-UX

Under HP-UX, the d isk monitor ing requires root pr iv i leges. You can conf igure Hardware Sentry to ei ther run as root or use the “sudo” ut i l i ty to run the /usr /sbin/diskinfo program (from the Hardware Sentry Secur i ty Set t ings d ialog in the PATROL Console) .

I f you choose to use the “sudo” ut i l i ty , p lease ensure that “sudo” is properly instal led and conf igured to a l low the PATROL Agent defaul t account to impersonate as root for the /usr /sbin/diskinfo tool .


- HP-UX – Common - HP-UX – Disks

Note: On HP 9000 computers , Hardware Sentry wil l only monitor processors , network adapters and physical disks .



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9 - On IBM® xSeries® and Netfinity® computers

9.1 - The IBM® Director® Agent

On IBM xSer ies and Netf in i ty computers , Hardware Sentry requires the IBM Director agent to be instal led on each managed system.

The IBM Director agent can be downloaded for free on the IBM Web s i te a t the fo l lowing address:

h t tp : / /www-307. ibm.com/pc/support /s i te .wss/document.do? lndocid=MIGR-63694

You need to download and ins ta l l the fu l l IBM Director Agent package and not jus t IBM Director Core Services.

Note: Hardware Sentry does not and wil l not support version 5 .10 and 5.10 Update 1 o f the Director Agent. Current ly supported versions o f the Director Agent are 3 .11, 4 .2x and 5.10 Update 2.

Note: S tart ing version 5 .10 Update 2, the ServeRAID Manager component needs to be downloaded and insta l led as a separate package from the fo l lowing locat ion: h t tp: / /www-307. ibm.com/pc/support /s i te .wss/document .do?lndocid=MIGR-63802.

Note: On computers using IPMI technology you need todownload and insta l l the OSA IPMI driver as wel l as the IBM Mapping layer for OSA IPMI:

- IBM OSA IPMI dr iver for Windows: h t tp : / /www-1. ibm.com/suppor t /docview.wss?rs=0&uid=psg1MIGR-62601&loc=en_US

- IBM OSA IPMI dr iver for Linux: h t tp : / /www-1. ibm.com/suppor t /docview.wss?rs=0&uid=psg1MIGR-60756&loc=en_US

- IBM Mapping layer for OSA IPMI on Windows x86: h t tp : / /www-1. ibm.com/suppor t /docview.wss?rs=0&uid=psg1MIGR-56756&loc=en_US

- IBM Mapping layer for OSA IPMI on Windows x64: h t tp : / /www-1. ibm.com/suppor t /docview.wss?rs=0&uid=psg1MIGR-61302&loc=en_US

- IBM Mapping layer for OSA IPMI on Linux: h t tp : / /www-1. ibm.com/suppor t /docview.wss?rs=0&uid=psg1MIGR-57777&loc=en_US

9.2 - Instal l ing the IBM Director agent


- On Linux systems, the SMBus and LM78 dr ivers have been compiled and instal led before the IBM Director setup runs

- On Windows NT 4.0 systems, Windows Scr ip t ing Host (WSH) is proper ly instal led

Note: S ince the Director Agent is based on the WBEM technology, the SNMP layer is not needed on IBM xSeries and Netf in i ty computers .

9.3 - Configuring Hardware Sentry on IBM xSeries and Netf inity computers

Upon star tup, Hardware Sentry wil l automatical ly detect that i t is running on a computer which runs the IBM Director agent .

http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-63694

http://www-1.ibm.com/servers/eserver/xseries/systems_management/xseries_sm/dwnl.html

http://www-1.ibm.com/servers/eserver/xseries/systems_management/xseries_sm/dwnl.html

http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-63802

http://www-1.ibm.com/support/docview.wss?rs=0&uid=psg1MIGR-62601&loc=en_US







23

As Hardware Sentry uses WBEM to gather information from the IBM Director Agent, i t i s required that the PATROL Agent defaul t account can access the WBEM layer .

I f you are working a h ighly secured Windows environment, you may need to conf igure the WMI component (Windows WBEM layer) to author ize the PATROL Agent defaul t account to make WBEM requests to the /root , / root /WMI and / root / ibmsd namespaces. You may also need to authorize the PATROL Agent defaul t account to use the WBEM DCOM component ( through the dcomcnfg MMC applet) .

I f you are using Hardware Sentry on an IBM xSer ies or Netf in i ty computer under Linux, you wil l need to conf igure Hardware Sentry to run as root to execute WBEM quer ies or to use the “sudo” ut i l i ty to launch the /opt / ibm/director /cimom/bin/CLI ut i l i ty ( through the Hardware Sentry Secur i ty Set t ings dia log in the PATROL Console) . I f you choose to use the “sudo” ut i l i ty, you must have instal led and configured “sudo” properly to al low the PATROL Agent defaul t account to impersonate as root for the /opt / ibm/director /cimom/bin/CLI tool .


- IBM Director Agent 5 .x (Linux) on Linux systems - IBM Director Agent 5 .x (Windows) on Windows systems - WBEM on Windows (Network adapters) on Windows systems



24

10 - On IBM® BladeCenter® systems

10.1 - The Management Module

The monitoring of an IBM BladeCenter can only be performed through the Management Module (a module within the enclosure which is dedicated to the monitor ing of the whole system). Since Hardware Sentry cannot be instal led on the Management Module of an IBM BladeCenter system, the monitor ing wil l be performed remotely. Therefore, you need to instal l the PATROL Agent and Hardware Sentry on a separate computer that wil l monitor the main BladeCenter enclosure .

10.2 - Configuring the Management Module

To al low Hardware Sentry to monitor the BladeCenter enclosure, you need to conf igure the SNMP protocol on the Management Module (al lowed cl ients and SNMP community s tr ing) .

10.3 - Configuring Hardware Sentry to monitor an IBM BladeCenter

By defaul t , Hardware Sentry performs only local ly. To make Hardware Sentry monitor a remote host:

- Set the /SENTRY/HARDWARE/remoteMonitor agent configurat ion var iable with the IP address or host name of the Management Module.

- Set th is conf igurat ion var iable through WPCONFIG.EXE, xpconf ig or PATROL Configurat ion Manager .

- Restar t the PATROL Agent for the conf igurat ion var iable to be taken in to account.

You a lso need to se tup the SNMP community s tr ing to be used by Hardware Sentry (see “Secur i ty Set t ings” in the User Guide) .


- IBM BladeCenter Management Module

This connector wil l monitor the environment of the main enclosure as well as a g lobal s ta tus of each ins ta l led blade.

To have more detai ls about each blade, you need to ins ta l l a PATROL Agent and Hardware Sentry on each blade, as for any IBM xSer ies server (see sect ion above) .



25

11 - On IBM® RS/6000®, pSeries® and eServer™ p5 (AIX) computers


On IBM RS/6000, pSer ies and eServer p5 computers with the AIX operating system, Hardware Sentry does not require any agent to be instal led on the managed systems. The SNMP layer is not required ei ther .

11.2 - Configuring Hardware Sentry on IBM RS/6000, pSeries and eServer p5 computers

Upon star tup, Hardware Sentry wil l automatical ly detect that i t i s running on an IBM AIX system.

If successful ly instal led, the fo l lowing connector should be “detected” by Hardware Sentry:

- IBM AIX – Common - IBM AIX – Environment ( i f avai lable) - IBM AIX – SCSI disks

Note: Depending on the p lat form, Hardware Sentry may not show any environmental in formation ( temperatures, vol tages, fans speed and power supplies s ta tus). Most IBM AIX-based computers do not expose their in ternal environmental sensors.



26

12 - On NEC® Express5800 computers

12.1 - Gett ing the NEC ESMPRO Agent

On NEC Express5800 computers , Hardware Sentry requires the NEC ESMPRO agent to be instal led on each managed system.

The NEC ESMPRO agent can be downloaded for free on the NEC Web s i te a t the fo l lowing address:

h t tp : / /www.nec.co. jp /express/download/w2k/esmpro.html for Windows 2000

http : / /www.nec.co. jp /express/download/w2003/esmpro.html for Windows 2003

12.2 - Instal l ing the NEC ESMPRO Agent


- SNMP is enabled and conf igured on the system before the setup runs - Depending on the RAID control ler embedded in the managed system, instal l an

addi t ional agent : - Adaptec Storage Manager or Adaptec Storage Manager Browser Edit ion for

Adaptec RAID control lers - Mylex GAM Server for Mylex RAID control lers

12.3 - Configuring Hardware Sentry on NEC Express5800 computers

Upon star tup, Hardware Sentry automatical ly detects i t is running on a computer which runs a NEC ESMPRO agent. Since i ts 1 .3.00 version, you no longer need to specify the SNMP community s t r ing to be used by Hardware Sentry, i t is automatical ly detected.


- NEC ESMPRO agent - Adaptec Storage Manager (DPT) if you have a DPT-based Adaptec RAID control ler - Adaptec Storage Manager Browser Edit ion (AAC) if you have an AAC-based Adaptec

RAID control ler - Mylex GAM Server if you have a Mylex RAID control ler - WBEM on Windows (Network adapters)

Note: Hardware Sentry does not support NEC Express5800 computers under Linux.

http://www.nec.co.jp/express/download/w2k/esmpro.html for Windows 2000

http://www.nec.co.jp/express/download/w2003/esmpro.html for Windows 2003



27

13 - On SPARC-based Sun® computers


On SPARC-based Sun computers with the Sun Solar is® operat ing system, Hardware Sentry does not require any agent to be instal led on the managed systems. The SNMP layer is not required ei ther .

13.2 - Configuring Hardware Sentry on Sun computers

Upon star tup, Hardware Sentry wil l automatical ly detect that i t is running on a Sun computer under Sun Solar is

Under Sun Solar is , the network monitor ing may require root pr iv i leges. This depends on the version of Solar is and the dr iver of your network cards . On most recent re leases of Solar is , you do not need to g ive root pr iv i leges to Hardware Sentry.

I f your server is running Solar is 8 (or a previous version) you wil l probably have to le t Hardware Sentry impersonate as root , a t least for the /usr /sbin/ndd ut i l i ty .

Configure Hardware Sentry to ei ther run as root or use the “sudo” ut i l i ty to run the /usr /sbin/ndd program (from the Hardware Sentry Secur i ty Set t ings d ialog in the PATROL Console) .

I f you choose to use the “sudo” ut i l i ty , instal l and configure “sudo” properly to al low the PATROL Agent defaul t account to impersonate as root for the /usr /sbin/ndd tool .


- Sun Solar is – Disks - Sun Solar is – Environment - Sun Solar is – Network ( i f secur i ty set t ings have been proper ly conf igured)

Note: Depending on the p lat form, Hardware Sentry may not show any environmental in formation ( temperatures , vol tages, fans speed and power suppl ies s ta tus). A few Sun Solaris-based computers do not expose their in ternal environmental sensors .

To know if Hardware Sentry wil l be able to monitor the environment of your Sun server , execute the fol lowing command from the shel l :

# /usr/platform/`uname –i`/sbin/prtdiag –v

If the output of th is command shows environment-rela ted information, then Hardware Sentry wil l be able to show i t in the PATROL Console.



28

14 - On AMD Opteron-based Sun® computers running Linux or Sun Solaris®

14.1 - Gett ing ipmitool and lsiuti l

As for i ts SPARC-based servers , Sun does not provide so-cal led "hardware agents" for i ts AMD Opteron-based servers (Sun Fire v20z, v40z, e tc . ) . However , a couple of 3 r d -par ty u t i l i t ies wil l help in monitor ing the hardware components of these servers .

Sun 's AMD Opteron-based servers use the IPMI technology. Hardware Sentry is able to work with the ipmitool u t i l i ty in order to gather the environment information ( temperatures , fans and vol tages) .

Sun provides i ts own versions of the OpenIPMI driver for Linux and the ipmitool u t i l i ty for Linux and Solar is .

For servers including LSI c1030 disk control lers, Hardware Sentry needs the ls iut i l u t i l i ty to monitor the d isks. This u t i l i ty is provided by LSI Logic on their web s i te : h t tp : / /www.ls i logic .com/suppor t /sun/. The ls iu t i l must be insta l led in a d irectory of the PATH environment var iable .

14.2 - Configuring Hardware Sentry on Sun AMD Opteron-based computers

If ipmitool and ls iu t i l are proper ly instal led, Hardware Sentry wil l , upon i ts s tar tup, automatically detect that i t i s running on a Sun AMD-Opteron-based computer .

As ipmitool and ls iu t i l require root pr iv i leges, you have to le t Hardware Sentry impersonate as root , a t least for the ls iu t i l and ipmitool ut i l i ty .

You can configure Hardware Sentry to ei ther run as root or use the “sudo” ut i l i ty to run the ls iu t i l and ipmitool programs (from the Hardware Sentry Securi ty Set t ings d ialog in the PATROL Console) .

I f you choose to use the “sudo” ut i l i ty, ensure that “sudo” is properly instal led and conf igured in order to al low the PATROL Agent defaul t account to impersonate as root for the ls iu t i l and ipmitool programs.


- IPMI - In-band (IpmiTool) - LSI Logic – LsiUti l - Sun Solar is – Network (on Solar is servers) - Linux – Network (on Lilnux servers)

http://www.lsilogic.com/support/sun/



29

15 - On any unbranded PC running Microsoft Windows

15.1 - Gett ing Motherboard Monitor®

On computers that do not have a propr ietary Agent, Hardware Sentry can use a tool named Motherboard Monitor® (MBM) to detect and pol l the different sensors . Hardware Sentry requires MBM to be ins ta l led on each managed system.

Motherboard Monitor is a f reeware developed by Alexander van Kaam that d isplays information from the sensor chips on your motherboard in your Windows system tray. MBM suppor ts a wide range of chipsets and sensor chip combinat ions.

Motherboard Monitor can be downloaded for f ree at the fo llowing address:

h t tp : / /mbm.l ivewiredev.com/

15.2 - Instal l ing the Motherboard Monitor


- Motherboard Monitor requires instal la t ion of the MBM IO system dr iver on your computer . I f you’re instal l ing Motherboard Monitor for the f irs t t ime, careful ly read the information displayed and select the recommended set t ing for your computer .

Note: Motherboard Monitor only supports Windows. The equivalent tool on Linux is “lmsensor” but Hardware Sentry does not support i t as yet .

15.3 - Configuring Hardware Sentry on unbranded PCs

Upon star tup, Hardware Sentry automatical ly detects i t is running on a computer which runs a Motherboard Monitor . Please note that Motherboard Monitor has to be running at a l l t imes for a proper monitor ing of the computer .


- Motherboard Monitor - WBEM on Windows (Physical d isks) - WBEM on Windows (Network adapters)

http://mbm.livewiredev.com/



30

16 - Special note about SNMP on Windows Server 2003 Many manufacturer-provided hardware agents use the SNMP technology (DELL OpenManage, HP Ins ight Management , Fuj i tsu-Siemens Serverview and for example) .

Star t ing with Windows Server 2003, the SNMP service is not conf igured to al low the “public” community by defaul t . As a consequence, even if the SNMP service is proper ly ins ta l led and the hardware agent proper ly running, Hardware Sentry is not able to gather any hardware information f rom the SNMP agent .

Therefore, on Windows Server 2003 computers that run an SNMP-based hardware agent (DELL OpenManage, HP Ins ight Management or Fuj i tsu-Siemens Serverview), you f irs t need to instal l the SNMP service (not instal led by defaul t) and then configure i t to a l low a community to access the SNMP agent.

In the Services administra t ive tool , [r ight-cl ick] on the SNMP service > [Propert ies] . Cl ick on the [Secur i ty] tab:

Cl ick on the [Add] button and enter a community name that wil l be a l lowed to access the SNMP agent (READ ONLY):

Cl ick [OK]. The new set t ings are taken in to account immediately.

Hardware Sentry wil l automatically detect the community s tr ing that you entered in the securi ty set t ings of the SNMP service.



31

17 - Special note about IPMI

17.1 - What’s IPMI?

IPMI is a new hardware ins trumentat ion technology developed by Intel®. IPMI’s goal is to s tandardize the way the manufacturers provide hardware heal th information on their servers . I t is in tended to replace the manufacturers’ specif ic technologies that used to be implemented to re tr ieve information l ike temperatures, vol tages, fan speeds, e tc .

17.2 - In-band and out-of-band monitoring

IPMI’s implementat ion consis ts of a Baseboard Management Chip (BMC) insta l led in the server as wel l as a protocol to communicate with this chip. IPMI’s specif icat ion al lows communicating with the BMC either through i ts dedicated LAN interface (out-of-band monitor ing) or by using in ternal system buses through a dr iver ( in-band monitor ing) .

Current ly, Hardware Sentry only provides suppor t for in-band monitor ing with IPMI ( that is : Hardware Sentry and the PATROL Agent are ins ta l led local ly on the managed server and communicates with the local BMC).

17.3 - IPMI implementations

The in-band IPMI communicat ion protocol is being implemented as a dr iver by var ious vendors in d ifferent ways:

- Dell provides i ts own IPMI dr iver for Windows and Linux - IBM provides the OSA implementation - OpenIPMI is an open-source IPMI dr iver for Linux - Sun provides a customized vers ion of the OpenIPMI dr iver for Linux and Solar is 10 - HP provides i ts own IPMI driver for Windows, Linux and HP-UX - In tel provides an IPMI dr iver for Windows 2000 - Microsof t provides an IPMI dr iver with Windows Server 2003 R2

Unfor tunately, these d ifferent implementat ions are most of ten not compat ible wi th each other and each server manufacturer and OS vendor only supports one implementat ion.

I f you plan to monitor the hardware of an IPMI-enabled server with Hardware Sentry, you must careful ly check which driver needs to be instal led on th is server model. Deciding which IPMI dr iver to instal l depends on the manufacturer and model of the server as well as the operat ing system and i ts vers ion. Instal l ing an inappropr iate or outdated IPMI dr iver can lead to severe problems, including server crashes.

17.4 - IPMI-enabled servers

Servers that are IPMI-enabled notably include:

- Dell PowerEdge “8” ser ies (1850, 2850, 6850, e tc . ) - IBM xSer ies “6” ser ies (x306, x346, x366, etc . ) - HP I tanium-based servers (rx2600, rx4600, In tegr i ty and SuperDome) - Sun AMD Opteron-based servers (Sun Fire v20z, v40z, e tc . )


Instal la t ion Guide -

32

17.5 - Support for IPMI in Hardware Sentry

To monitor Del l , HP and IBM IPMI-enabled servers , Hardware Sentry s t i l l re l ies on their corresponding hardware agents (Dell OpenManage, HP Insight Management and IBM Director) . These agents communicate with the BMC through their own IPMI dr iver . In these cases, the IPMI technology is handled by the hardware agent, and not by Hardware Sentry i tse lf .

For o ther IPMI-enabled servers running Linux or Solar is ( including Sun AMD Opteron-based servers) , Hardware Sentry uses the ipmitool u t i l i ty. Ipmitool is an Open Source u t i l i ty for Linux (and Solar is) that works with the OpenIPMI dr iver .

Ipmitool is avai lable a t : h t tp : / / ipmitool .sourceforge.net / .

The OpenIPMI driver is avai lable a t : h t tp : / /openipmi.sourceforge.net / .

As soon as Hardware Sentry detects ipmitool in the environment path ($PATH), i t t r ies us ing i t to gather hardware information.

Please note that the ipmitool requires root pr iv i leges and therefore requires that you configure Hardware Sentry to e i ther execute commands as root , or use the “sudo” ut i l i ty to execute the ipmitool command. This can be conf igured in the Securi ty Set t ings of Hardware Sentry (see User Guide for more information about Hardware Sentry options) .

Warning! In order to monitor Sun AMD Opteron-based servers (Sun Fire v20z, v40z, etc .) , Hardware Sentry uses ipmitool. However you must not use the standard version of ipmitool and the OpenIPMI driver. Please use the customized version of ipmitool and the OpenIPMI driver provided by Sun. Check Sun’s support s ite to get the most recent version of ipmitool and the OpenIPMI driver for your server model .

http://ipmitool.sourceforge.net/

http://openipmi.sourceforge.net/


Instal la t ion Guide - Instal l ing Hardware Sentry

33

Section III - Installing Hardware Sentry

This sect ion descr ibes the procedure to instal l Hardware Sentry on any PATROL component (Agents , Consoles , Console Server , e tc . ) .

As the setup is based on the BMC Software Instal la t ion Uti l i ty , th is procedure appl ies to a l l operat ing systems suppor ted by Hardware Sentry.

Although not covered by th is section, the instal la t ion through the Distr ibut ion Server is fu l ly suppor ted . Please refer to the Distr ibut ion Server documentat ion for a detai led descr ip t ion of the deployment procedure.



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1 - Getting the BMC Software Installation Utility In order to instal l Hardware Sentry, you need the la test vers ion of the BMC Software Instal la t ion Uti l i ty.

Download the la test vers ion of the Instal la t ion Uti l i ty on the BMC Software FTP si te : f tp : / /f tp .bmc.com

Choose the appropr iate package depending on the p latform on which you plan to instal l Hardware Sentry:

- ins_ALL_7550. tar for UNIX/Linux systems (agent, console, Console Server , e tc . ) - ins_WINDOWS_7550.exe for Windows systems (agent, console, Console Server , e tc . )

Place the Instal la t ion Uti l i ty package in the same folder as the Hardware Sentry package:

ftp://ftp.bmc.com/



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2 - Extracting the setup files

2.1 - On Windows

Extract the packages for Windows by double-cl icking in the fo l lowing order :

1 . on ins_WINDOWS_7550.exe

2 . on mshw_windows_1301.exe,

The f i les are extracted in a subfolder named bmc_products .

2.2 - On UNIX/Linux

Extract the packages for UNIX/Linux using the tar u t i l i ty:

1 . tar xvf ins_ALL_7550. tar

2 . tar xvf mshw_unix_1301. tar

The f i les are extracted in a sub-directory named bmc_products .



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3 - Installing Hardware Sentry KM for PATROL

Go to : bmc_products fo lder

(Where the f i les have been extracted-both Hardware Sentry and the Common Instal ler) .

On Windows: Launch setup.exe program.

On UNIX: Launch setup.sh scr ipt .

Latest vers ions of Windows XP and Windows 2003 may deploy a secur i ty aler t d ialog l ike in the screenshot .

To ins ta l l Hardware Sentry:

Allow the per l .exe program to unblock th is por t :

Cl ick on the [Unblock] but ton.

The welcome screen of the instal ler appears .

Cl ick on the [Next >] but ton.



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Read and accept the terms of the l icense agreement.

Select the opt ion: "Insta l l the products on th is computer now".

Specify the BMC Software products fo lder .

See the BMC Software documentat ion for more information about the BMC Software products fo lder .



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Select the “Default” opt ion.

You do not need to customize anything for the instal la t ion of Hardware Sentry.

Select :

- On a PATROL Class ic Console : "Console Systems" role

- On a PATROL Agent : "Managed System" role

- On a Console Server or on PATROL Central – Web Edit ion : the "Common services" role

Note: You can select several opt ions a t one t ime.

Check : "Hardware Sentry KM for PATROL" box

( I t should be selected by defaul t) .



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Review the summary

Click the [Star t Instal l ] but ton.

Let the setup program perform the instal la t ion.

I f successful , the setup shows th is screen.



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The next screen must show a successful instal la t ion resul t .

Cl ick [Next] and [Finish] to exi t the setup program.

Note: You can cancel the insta l la t ion setup at any s tep by s imply cl icking the [Exi t] but ton.



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4 - Preloading Hardware Sentry To opt imize performance of Hardware Sentry, i t i s s trongly recommended to :

Conf igure the PATROL Agent to preload the KM. This enables the PATROL Agent to automatically load Hardware Sentry upon s tar tup and not wai t for a console request ing the KM.

To do th is , se t the /AgentSetup/preloadedKMs conf igurat ion var iable of each PATROL Agent where Hardware Sentry has been instal led.

To set a conf igurat ion var iable , use:

- PATROL Configurat ion Manager (PCM), WPCONFIG.EXE for Windows

- xpconf ig for UNIX/Linux

Please refer to the BMC Software PATROL documentat ion for detai led information on these tools .

The /AgentSetup/preloadedKMs is a comma-separated l is t of KM f i les or KM l is ts that have to be loaded by the agent upon s tar tup. Basical ly , i t wil l looks l ike the fo l lowing:

EVENT_MANAGEMENT.kml,NT_PERFMON_WIZARD.kml,NT_BASE.kml,AS_EVENTSPRING.kml

Add MS_HARDWARE_SENTRY1.kml to th is l is t as shown below and then apply the conf iguration:

EVENT_MANAGEMENT.kml,NT_PERFMON_WIZARD.kml,NT_BASE.kml,AS_EVENTSPRING.kml,MS_HARDWARE_SENTRY1.kml



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5 - Tuning the PATROL Agent With the 1.3 .01 version of Hardware Sentry, there is no need to tune the inf in i te loop detect ion mechanism of the PATROL Agent . Changes have been made in Hardware Sentry to avoid th is error message as wel l as i ts s ide effects .


Instal la t ion Guide - License keys

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Section IV - License keys This sect ion explains:

- How l icensing is implemented in Hardware Sentry - The automatic tr ia l per iod - How to enter your l icense key to permanently enable Hardware Sentry.



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1 - Trial period Once instal led, Hardware Sentry wil l work without any l icense key for 30 days . This is the t r ia l per iod.

A shor t message in the label of the main Hardware Sentry icon indicates when the tr ia l per iod wil l expire .



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2 - Entering a license key

[Right-c l ick] on the main Hardware Sentry icon > [KM Commands] > [License…]

A dialog box appears and shows the l icense Hardware Sentry is current ly working with:

- Automatic 30-day tr ia l / Term l icense or Perpetual l icense

To enter a new l icense key:

Click on the [Regis ter a new l icense] but ton.

Choose the key type depending on the l icense you purchased (Perpetual License or Term License) .

- For a Term l icense, enter your Term l icense expirat ion date .

- For a Perpetual License, leave the expirat ion date f ie ld b lank.

Enter your l icense key in the last f ie ld

Cl ick the [Regis ter] but ton.



46

Once the l icense key is accepted, the l icense d ialog box is refreshed and shows the new l icense as regis tered.

Note: The automatic tr ia l t imeframe appears even i f i t has expired. This has no ef fect on the KM.



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3 - Distributing the license over several computers

3.1 - Distr ibuting a configuration variable with the l icense key

The f irs t way to dist r ibute the Hardware Sentry l icense key to several computers is to deploy the corresponding conf igurat ion var iable through wpconf ig, xpconf ig or PATROL Configurat ion Manager (PCM).

1. On a f irs t computer , enter the l icense key through the graphical user in terface as descr ibed in the previous sect ion.

2 . Use wpconf ig, xpconf ig or PATROL Configurat ion Manager to re tr ieve the /SENTRY/HARDWARE/l icense4 conf igurat ion var iable that has been set by the graphical user in terface on the f i rs t computer .

3 . Distr ibute th is /SENTRY/HARDWARE/l icense4 conf igurat ion variable to al l of the hosts that run Hardware Sentry, through wpconf ig, xpconfig or PCM.

4. The l icense key dis tr ibuted through th is mechanism should take effect with in one hour .

3.2 - Distributing a f i le with the l icense key

The other way to d is tr ibute the Hardware Sentry l icense key to several computers is to deploy the corresponding f i le through any f i le d is tr ibut ion mechanism (Dis tr ibut ion Server , Marimba, f tp, e tc .)

1 . On a f irs t computer , enter the l icense key through the graphical user in terface as descr ibed in the previous sect ion.

2 . Retr ieve the f i le %PATROL_HOME%\lib \MS_HW_license4 (a l ternat ively $PATROL_HOME/lib /MS_HW_license4 under UNIX/Linux)

3. Distr ibute the MS_HW_license4 f i le to the %PATROL_HOME%\lib d irectory on al l of the hosts that run Hardware Sentry.

4 . The l icense key dis tr ibuted through th is mechanism should take effect with in one hour .


Instal la t ion Guide - Uninstall ing Hardware Sentry

48

Section V - Uninstalling Hardware Sentry

This sect ion descr ibes the procedure to uninstal l Hardware Sentry f rom a computer where i t has been insta l led (Agent, Console or Console Server) .


Instal la t ion Guide - Uninstall ing Hardware Sentry

49

1 - Uninstall procedure

Browse to the Uninstal l d irectory under the BMC products d irectory ( typical ly under C:\Program Fi les\BMC Software, or /opt /bmc)

Launch uninstal l .exe on Windows

Launch uninstal l . sh on UNIX

Specify the BMC Software products fo lder .

See the BMC Software documentat ion for more information about the BMC Software products fo lder .

Hardware Sentry™ Knowledge Module® for PATROL® version 1.3.01Instal la t ion Guide - Uninstall ing Hardware Sentry

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To uninsta l l the KM:

Check the "Hardware Sentry KM for PATROL" box.

Cl ick the [Star tUninstal l ] but ton to run the uninstal la t ion.

Hardware Sentry KM for PATROL is now uninstal led.

Notes

*60207* *60207* *60207*

*60207*

Documents

BMC Performance Manager for Hardware Installation Guide