BlackBerry Enterprise Service 10 Version 10.1 Installation Guide-En

BlackBerry Enterprise Service 10Version: 10.1

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Published: 2013-05-14SWD-20130514134623720

Contents1 About this guide .............................................................................................................................. 52 What is BlackBerry Enterprise Service 10? ....................................................................................... 6

Key features of BlackBerry Enterprise Service 10 ................................................................................................................ 6

3 Planning a BlackBerry Enterprise Service 10 installation .................................................................. 8Installing all BlackBerry Enterprise Service 10 components on one computer ...................................................................... 8

Installing the BlackBerry Enterprise Service 10 core components ........................................................................................ 9

Installing the BlackBerry Enterprise Service 10 administration consoles .............................................................................. 9

Installing the BlackBerry Web Desktop Manager ............................................................................................................... 10

4 Requirements ............................................................................................................................... 11System requirements: Your organization's environment .................................................................................................... 11

System requirements: Firewall ................................................................................................................................... 11

System requirements: VPN hardware ......................................................................................................................... 12

Hardware requirements .................................................................................................................................................... 12

Hardware requirements: BlackBerry Enterprise Service 10 ......................................................................................... 13

Software requirements ..................................................................................................................................................... 16

Applications that are installed with BlackBerry Enterprise Service 10 .......................................................................... 16

Software requirements: BlackBerry Enterprise Service 10 core components ............................................................... 17

Software requirements: BlackBerry Enterprise Service 10 administration consoles ..................................................... 17

Software requirements: BlackBerry Web Desktop Manager ........................................................................................ 18

Software requirements: BlackBerry Router ................................................................................................................. 18

Software requirements: Database server .................................................................................................................... 18

Software requirements: Browser ................................................................................................................................ 19

Installation considerations ................................................................................................................................................ 21

Supported features and environments ........................................................................................................................ 21

Unsupported environments ....................................................................................................................................... 21

5 Preinstallation tasks ...................................................................................................................... 22Configuring ports for the external firewall .......................................................................................................................... 22

Outbound ports ......................................................................................................................................................... 22

Create a service account .................................................................................................................................................. 23

Configure permissions for the service account .................................................................................................................. 24

Configuring connections for the BlackBerry Enterprise Service 10 databases .................................................................... 25

Specifying database permissions to create the BlackBerry Enterprise Service 10 databases ....................................... 25

Create the BlackBerry Enterprise Service 10 databases .............................................................................................. 26

DBMgmt.cfg properties ............................................................................................................................................. 26

Remove the WebDAV Publishing role service .................................................................................................................... 27

Configuring a BlackBerry Administration Service pool ....................................................................................................... 28

Creating a BlackBerry Administration Service pool that includes the BlackBerry Web Desktop Manager ...................... 28

Create a DNS record for each BlackBerry Administration Service instance in a pool .................................................... 29

6 Installing the BlackBerry Enterprise Service 10 software ................................................................ 31Prerequisites: Installing the BlackBerry Enterprise Service 10 software ............................................................................. 31

Specifying a name for the BlackBerry Administration Service pool during the installation process ...................................... 32

Install all BlackBerry Enterprise Service 10 components on one computer ......................................................................... 32

Installing BlackBerry Enterprise Service 10 components on separate computers ............................................................... 35

Install the BlackBerry Enterprise Service 10 core components .................................................................................... 35

Install the BlackBerry Enterprise Service 10 administration consoles .......................................................................... 37

Install the BlackBerry Web Desktop Manager ............................................................................................................. 39

7 Installing a standby instance of the core components .................................................................... 41Prerequisites: Installing a standby instance of the core components .................................................................................. 41

Install a standby instance of the core components ............................................................................................................ 42

8 Installing a standalone BlackBerry Router ...................................................................................... 45Determining which service account to use to install and run the BlackBerry Router ........................................................... 45

Install a standalone BlackBerry Router ............................................................................................................................. 45

Connecting to the BlackBerry Router ................................................................................................................................ 47

Connect the BlackBerry Device Service to the BlackBerry Router ............................................................................... 47

9 Postinstallation tasks .................................................................................................................... 48Test the BlackBerry Enterprise Service 10 installation ....................................................................................................... 48

Test the connection to the BlackBerry Infrastructure ......................................................................................................... 48

Best practice: Running BlackBerry Enterprise Service 10 .................................................................................................. 49

Configuring database permissions using Microsoft SQL Server roles .................................................................................. 50

Configure minimum database permissions for the service account or Microsoft SQL Server account ........................... 51

10 Removing the BlackBerry Enterprise Service 10 software ............................................................... 52Remove the BlackBerry Enterprise Service 10 software ..................................................................................................... 52

11 Product documentation ................................................................................................................ 5312 Glossary ........................................................................................................................................ 5613 Legal notice .................................................................................................................................. 58

About this guideBlackBerry Enterprise Service 10 helps you manage BlackBerry devices, Android devices, and iOS devices for yourorganization. This guide provides instructions on how to install BlackBerry Enterprise Service 10.

This guide is intended for senior IT professionals who are responsible for installing the product. After you complete thetasks in this guide, you must activate licenses and configure your BlackBerry Enterprise Service 10. You can findinstructions for activating licenses in the BlackBerry Enterprise Service 10 Licensing Guide. You can find instructions onconfiguring BlackBerry Enterprise Service 10 in the BlackBerry Enterprise Service 10 Configuration Guide.

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Installation Guide About this guide

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What is BlackBerry EnterpriseService 10?BlackBerry Enterprise Service 10 helps you manage mobile devices for your organization. You can manage BlackBerrydevices and BlackBerry PlayBook tablets, as well as iOS devices and Android devices, all from a unified interface.BlackBerry Enterprise Service 10 is designed to help protect business information, keep mobile workers connected withthe information they need, and provide administrators with efficient tools that help keep business moving forward.

BlackBerry Enterprise Service 10 includes the following components:

Component Description

BlackBerry Device Service Provides advanced administration for BlackBerry 10 devices and BlackBerryPlayBook tablets

Universal Device Service Provides advanced administration for iOS devices and Android devices

BlackBerry Management Studio Provides a unified interface to administer common tasks for BlackBerry 10devices, BlackBerry PlayBook tablets, BlackBerry 7.1 and earlier devices, iOSdevices, and Android devices

Key features of BlackBerry EnterpriseService 10The table below describes some of the key features for BlackBerry Enterprise Service 10.

Feature Description

Management of most types of devices BlackBerry Enterprise Service 10 supports all types of BlackBerry devicesand tablets, as well as iOS devices and Android devices.

Single, unified interface BlackBerry Management Studio is a single, web-based interface where youcan view all devices in one place and access the most commonmanagement tasks across multiple domains. These tasks include creatingand managing groups, managing device controls, and activating mobiledevices.

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Installation Guide What is BlackBerry Enterprise Service 10?

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Feature Description

Trusted and secure experience Device controls give you precise management of how devices connect toyour network, what capabilities are enabled, and what apps are available.Whether the devices are owned by your organization or your users, you canprotect your organization's information.

Balance of work and personal needs BlackBerry Balance technology is designed to ensure that personal andwork information are kept separate on BlackBerry 10 devices andBlackBerry PlayBook tablets and helps keep information secure. If thedevice is lost or the employee leaves the organization, you can delete onlywork-related information or all information from the device. You canconfigure work and personal apps differently, including their use of networkconnections. For government and regulated industries, you can designateall information as work information.

Installation Guide What is BlackBerry Enterprise Service 10?

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Planning a BlackBerryEnterprise Service 10installationYou can install all BlackBerry Enterprise Service 10 components on one computer, or you can install specific componentson separate computers. You should consider any effect on system resources before you decide where to install thecomponents.

For example, you can install all components on one computer if you plan to activate up to 1000 devices, and if youdetermine that the computer can manage the volume of traffic for the BlackBerry Enterprise Service 10 components.

BlackBerry Enterprise Service 10 stores data in its own databases. You can install multiple BlackBerry Enterprise Service10 instances that connect to the same BlackBerry Enterprise Service 10 databases. You must host the BlackBerryEnterprise Service 10 databases on the same database instance.

You can install the BlackBerry Enterprise Service 10 on a computer that hosts a BlackBerry Enterprise Server 5.0 SP4instance or BlackBerry Enterprise Server Express 5.0 SP4 instance.

BlackBerry Management Studio manages a single BlackBerry Enterprise Service 10 domain and can also manage multipleBlackBerry Enterprise Server domains (version 5.0 SP3 or later). You must install BlackBerry Management Studio for eachBlackBerry Enterprise Service 10 domain that you want to manage.

Installing all BlackBerry Enterprise Service10 components on one computerYou can install the BlackBerry Enterprise Service 10 core components, the BlackBerry Enterprise Service 10administration consoles, and the BlackBerry Web Desktop Manager on one computer.

You can use the BlackBerry Enterprise Service 10 Performance Calculator to determine whether the computer canaccommodate the needs of your organization.

Consider a distributed installation of BlackBerry Enterprise Service 10 if:

• Your computer has system resource limitations

• Your organization wants to prevent internal servers from accessing the Internet

• You are considering the high availability or disaster recovery options

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Installation Guide Planning a BlackBerry Enterprise Service 10 installation

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Installing the BlackBerry Enterprise Service10 core componentsBlackBerry Enterprise Service 10 consists of the following core components: the BlackBerry Controller, the BlackBerryDispatcher, the BlackBerry MDS Connection Service, the Enterprise Management Web Service, the Core Module, and theCommunication Module. You can install the core components on one computer.

For more information about BlackBerry Enterprise Service 10 core components, refer to the BlackBerry Enterprise Service10 Product Overview.

Installing the BlackBerry Enterprise Service10 administration consolesThe BlackBerry Enterprise Service 10 includes three administration consoles that you can use to manage the system anddevices. The BlackBerry Enterprise Service 10 setup application automatically adds the BlackBerry Device Service and theUniversal Device Service to BlackBerry Management Studio.

Administration console Description

BlackBerry Device Service console Also known as the BlackBerry Administration Service, theBlackBerry Device Service console allows you to manageBlackBerry Device Service components, BlackBerry 10devices, and BlackBerry PlayBook tablets.

Universal Device Service console Also known as the Administration Console, the UniversalDevice Service console allows you to manage iOS devicesand Android devices.

BlackBerry Management Studio BlackBerry Management Studio allows you to managelicenses, view reports of your system, and perform somemanagement tasks for BlackBerry 10 devices, BlackBerryPlayBook tablets, iOS devices, Android devices, andBlackBerry 7.1 and earlier devices.


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Installing the BlackBerry Web DesktopManagerBlackBerry Enterprise Service 10 includes the BlackBerry Web Desktop Manager. The BlackBerry Web Desktop Manageris a web application that permits users to perform certain self-service tasks. For example, users can create their ownactivation passwords, switch devices, specify a new device password, and lock a device.

You can install the BlackBerry Web Desktop Manager on the same computer as BlackBerry Enterprise Service 10, or on aseparate computer. If you install the BlackBerry Web Desktop Manager on a separate computer, you must install theBlackBerry Enterprise Service 10 administration consoles first.


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Requirements

System requirements: Your organization'senvironmentItem Requirement

Directory service • Microsoft Active Directory to access the list of users in your organizationwhen you create user accounts

• Microsoft Active Directory that is running at a domain functional level that isset to Windows Server 2003 or later

Microsoft ActiveSync Microsoft ActiveSync must be enabled on your organization's messaging serverto use the native email, calendar, and contacts apps on devices.

Microsoft ActiveSync gatekeeping To configure gatekeeping, the following conditions:

• Microsoft Exchange Server 2010

• Windows PowerShell 2.0 or later installed on the computer that hosts theBlackBerry Enterprise Service 10 core components.

Devices Any of the mobile operating systems listed in the BlackBerry Enterprise Service10 Compatibility Matrix

System requirements: FirewallItem Requirement

DNS Support for resolving IP addresses into host names

Proxy firewall If your organization uses a proxy firewall, a proxy that does not change incomingor outgoing data (transparent proxy)

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Installation Guide Requirements

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System requirements: VPN hardwareIf your organization's environment includes VPNs, you can configure a device to authenticate with the VPN so that it canaccess your organization's network. Devices can use the BlackBerry Infrastructure if a VPN or work Wi-Fi connection is notavailable.

For information about VPN hardware for iOS, visit www.apple.com. For information about VPN hardware for Android OS,visit www.android.com.

BlackBerry PlayBook OS 2.0 or later and BlackBerry 10 OS support the following IPsec VPN hardware:

• Any gateway from Check Point

• Cisco VPN 3000 Series Concentrator

• Cisco PIX Firewall

• Cisco IOS Easy VPN

• Any appliance in the Cisco ASA Series

• Any gateway in the Juniper SRX Series

• Any gateway in the Juniper NetScreen Series

• Any Windows Server with RRAS and IPsec configured that supports IKEv2

• Any VPN server that supports IKEv2

PlayBook OS 2.0 or later and BlackBerry 10 OS support the following SSL VPN hardware:

• Any gateway in the Juniper SA Series

• Any gateway in the Juniper MAG Series

For more information, visit www.blackberry.com/go/kbhelp to read article KB28128.

Hardware requirementsTo determine the memory and disk space requirements for BlackBerry Enterprise Service 10 version 10.1, you mustconsider the number of devices that you plan to activate, the type of connection that devices use, and the level and type ofuser activity on devices. For more information about calculating hardware requirements for a BlackBerry Enterprise Service10 version 10.1 environment that includes more than 1000 devices, visit www.blackberry.com/go/serverdocs to see theBlackBerry Enterprise Service 10 Performance Calculator.

The size of log files for BlackBerry Enterprise Service 10 and BlackBerry Enterprise Service 10 components varies based onthe number of devices in your organization's environment, the level of user activity on devices, and the logging levels thatBlackBerry Enterprise Service 10 uses. It is a best practice to monitor and control the amount of disk space that the


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http://www.apple.com

http://www.android.com

http://www.blackberry.com/go/kbhelp

http://www.blackberry.com/go/serverdocs

BlackBerry Enterprise Service 10 log files take up. For more information about configuring logging, visit www.blackberry.com/go/serverdocs to read the BlackBerry Device Service Advanced Administration Guide and theUniversal Device Service Advanced Administration Guide.

Hardware requirements: BlackBerry Enterprise Service10The following guidelines apply to a BlackBerry Enterprise Service 10 environment that supports email messages and appdownloads. The environment can include BlackBerry 10 devices, BlackBerry PlayBook tablets, iOS devices, Androiddevices, and optionally, BlackBerry 7.1 and earlier devices.

Note: If you plan to activate BlackBerry 10 devices that have a work space only, the processor, memory, and disk spacerequirements are higher. For more specific sizing information, visit www.blackberry.com/go/serverdocs to see theBlackBerry Enterprise Service 10 Performance Calculator.

Requirements for 1 to 500 devicesIf BlackBerry Enterprise Service 10 is installed on a computer that hosts BlackBerry Enterprise Server 5.0 SP4, up to 500total devices are supported. Any combination of BlackBerry 10 devices, BlackBerry PlayBook tablets, iOS devices, Androiddevices, and BlackBerry 7.1 and earlier devices are supported up to a combined maximum of 500 devices.

Environment Requirement

All BlackBerry Enterprise Service 10components, Microsoft SQL ServerExpress, and BlackBerry EnterpriseServer 5.0 SP4 (optional)

• One processor, 2.53 GHz Intel Xeon 5500 Series (Quad Core)

• 12 GB of available memory

• 40 GB of disk space

Note: If the BlackBerry Enterprise Server is installed on the computer, add 2GB to the memory requirement.

Requirements for 500 to 1000 devicesAny combination of BlackBerry 10 devices, BlackBerry PlayBook tablets, iOS devices, and Android devices are supportedup to a combined maximum of 1000 devices.


All BlackBerry Enterprise Service 10components





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Database server • One processor, 2 GHz Intel Xeon 5100 Series (Dual Core)



Requirements for 1000 to 5000 devicesEnvironment Requirement

BlackBerry Enterprise Service 10administration consoles




BlackBerry Enterprise Service 10 corecomponents







Requirements for 5000 to 15,000 devicesConsider the following guidelines:

• A maximum of 6000 iOS devices or Android devices, any combination

• A maximum of 15,000 BlackBerry 10 devices or BlackBerry PlayBook tablets in any combination on a single instanceof the core components






BlackBerry Enterprise Service 10 corecomponents

• One processor, 2.66 GHz Intel Xeon 5600 Series (Six Core)


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Requirements for 15,000 to 56,000 devicesConsider the following guidelines:

• A maximum of 6000 iOS devices or Android devices, any combination

• A maximum of 15,000 BlackBerry 10 devices or BlackBerry PlayBook tablets (any combination) that go through theBlackBerry Infrastructure on any single instance of the core components

• A maximum of 30,000 BlackBerry 10 devices or BlackBerry PlayBook tablets (any combination) that use VPNconnections or work Wi-Fi connections on any single instance of the core components

For more information, visit www.blackberry.com/go/serverdocs to see the BlackBerry Enterprise Service 10 PerformanceCalculator.






BlackBerry Enterprise Service 10 corecomponents (one or more instancesdepending on the type of connectionthat devices use and the level and typeof user activity on devices)

• One processor, 2.66 GHz Intel Xeon 5600 Series (Eight Core)



Database server • One processor, 2.53 GHz Intel Xeon 5500 Series (Quad Core)




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Software requirementsBefore you install BlackBerry Enterprise Service 10, your organization's environment must meet certain requirements forsoftware.

Applications that are installed with BlackBerryEnterprise Service 10You can use the BlackBerry Enterprise Service 10 installation process to install third-party applications.

If you want to install Microsoft SQL Server 2008 R2 Express on a computer that does not host the BlackBerry EnterpriseService 10 core components, you can copy the BlackBerry Enterprise Service 10 installation files to the computer that youwant to install Microsoft SQL Server 2008 R2 Express on, navigate to the Tools folder and run the Sqlexpr.exe file (32-bit or64-bit).

Application Items that the application is installed with

JRE 7 Update 5 • BlackBerry Enterprise Service 10 core components

• BlackBerry Enterprise Service 10 administration consoles

• BlackBerry Web Desktop Manager

Microsoft .NET Framework 3.5 SP1 (ifit is available for the setup applicationto enable through the Windows ServerManager)

• BlackBerry Enterprise Service 10 core components

• BlackBerry Enterprise Service 10 administration consoles

• BlackBerry Web Desktop Manager

Microsoft XML Core Services 6.0 SP2 • BlackBerry Enterprise Service 10 administration consoles

Microsoft IIS 7.0, 7.5, or 8.0 • BlackBerry Enterprise Service 10 core components

Microsoft Web Deploy 3.0 • BlackBerry Enterprise Service 10 core components

Microsoft SQL Server 2008 R2 Express(if it is selected during the installationprocess)

• BlackBerry Enterprise Service 10 core components


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Software requirements: BlackBerry Enterprise Service10 core componentsThe following requirements apply when you install all BlackBerry Enterprise Service 10 components on one computer, orwhen you install the BlackBerry Enterprise Service 10 core components on a separate computer.

Item Requirement

Operating system Any of the operating systems listed in the BlackBerry Enterprise Service 10Compatibility Matrix

Software framework All of the following:

• Microsoft .NET Framework 3.5 SP1

• Microsoft .NET Framework 4 (Standalone Installer or Web Installer)

Note:

• You must install the full Microsoft .NET Framework 4 instead ofMicrosoft .NET Framework 4 Client Profile.

• If you plan to install the BlackBerry Collaboration Service on the samecomputer as the BlackBerry Enterprise Service 10 core components, youmust install Microsoft Unified Communications Managed API 2.0 CoreRedistributable 64-bit before you install Microsoft .NET Framework 4. Formore information, visit support.microsoft.com to read article 2224981.

Web server Any of the web servers listed in the BlackBerry Enterprise Service 10Compatibility Matrix

Software requirements: BlackBerry Enterprise Service10 administration consolesThe following requirements apply if you are installing the BlackBerry Enterprise Service 10 administration consoles on aseparate computer.

Item Requirement



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http://www.support.microsoft.com

Item Requirement

Software framework Microsoft .NET Framework 3.5 SP1

Software requirements: BlackBerry Web DesktopManagerThe following requirements apply if you are installing the BlackBerry Web Desktop Manager on a separate computer.

Item Requirement


Software framework Microsoft .NET Framework 3.5 SP1

Software requirements: BlackBerry RouterThe following requirements apply to the computer that you install a standalone BlackBerry Router on. If you do not installthe BlackBerry Router, you can connect the BlackBerry Device Service to an existing standalone BlackBerry Router in yourorganization's environment. You can use a standalone BlackBerry Router that you installed with BlackBerry EnterpriseServer 5.0 SP4 or BlackBerry Device Service 6.2.

Item Requirement


Software requirements: Database serverItem Requirement

Database management system Any of the database management systems listed in the BlackBerry EnterpriseService 10 Compatibility Matrix

Collation setting To configure collation settings, the following conditions:

• Database server collation configured to default case-insensitive


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Item Requirement

• BlackBerry Enterprise Service 10 database collation configured to defaultcase-insensitive

Note: Default collations are suggested but non-default collations are supported(for more information, visit www.blackberry.com/go/kbhelp to read articlesKB04785 and KB15534).

Database connectivity • TCP/IP network protocols turned on

• No count option turned off

Nested triggers Nested triggers support turned on to allow triggers to perform actions thatinitiate other triggers. For more information, visit msdn.microsoft.com to readarticle ms178101.

Database mirroring To configure database mirroring, the following conditions:

• A version of Microsoft SQL Server that supports database mirroring

• High-safety mode with automatic failover

• A witness server for automatic failover

• A mirror database on a different computer than the principal database

• The same version and edition of Microsoft SQL Server to host the mirrordatabase and the principal database

• Use static port number 1433 only

• Do not use named instances

Software requirements: BrowserThe following requirements apply to the browser that you use to log in to the BlackBerry Enterprise Service 10administration consoles and the BlackBerry Web Desktop Manager.

Item Requirement

Browser Any of the browsers listed in the BlackBerry Enterprise Service 10 CompatibilityMatrix.

Windows Internet Explorer 8 or later provides optimal support for BlackBerry WebDesktop Manager features and BlackBerry Administration Service features.


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http://msdn.microsoft.com/

Item Requirement

Note: If users use a wired connection to activate or manage their BlackBerrydevices, they must use Windows Internet Explorer and allow incoming TCP/IPconnections to RIMProxy.exe. The default port number for RIMProxy.exe is 5666.

To support browser access, you must configure the following settings:

• Support for JavaScript

• Cookies turned on

• Support for TLS or SSL

• The SSL certificate is installed to permit trusted connections to the consoles

Browser settings for WindowsInternet Explorer

To support browser access using Windows Internet Explorer, you must configure thefollowing settings:

• The latest Microsoft hotfixes installed

• Language preferences that display encoded web pages

• To support Microsoft ActiveX, the following settings are enabled:

• Automatic prompting for Microsoft ActiveX controls

• Download signed Microsoft ActiveX controls

• Run Microsoft ActiveX controls and plug-ins

• Script Microsoft ActiveX controls marked safe for scripting

• The console websites are assigned to the trusted websites security zone

• If you configure single sign-on authentication for the consoles, Enable IntegratedWindows Authentication is selected

Note: If Windows Internet Explorer Enhanced Security Configuration is turned on,some areas of the Universal Device Service console might not function correctly.


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Installation considerations

Supported features and environmentsItem Description

Virtual environment Current in-market releases of VMware and Microsoft Hyper-V are supported withthe latest BlackBerry Enterprise Service 10 version. For more information, visit www.blackberry.com/go/kbhelp to read article KB29661.

IP The BlackBerry Enterprise Service 10 components support only IPv4 for TCP/IPconnections.

Installation on a computer that hostsBlackBerry Enterprise Server 5.0

BlackBerry Enterprise Service 10 can be installed on a computer that hostsBlackBerry Enterprise Server 5.0 SP4 or BlackBerry Enterprise Server Express5.0 SP4.

You cannot connect BlackBerry Enterprise Service 10 and the BlackBerryEnterprise Server or BlackBerry Enterprise Server Express to the samedatabases. To run BlackBerry Enterprise Service 10 and the BlackBerryEnterprise Server or BlackBerry Enterprise Server Express in the sameorganization, you must configure the BlackBerry Enterprise Service 10databases for the BlackBerry Enterprise Service 10 instances, and a BlackBerryConfiguration Database for the BlackBerry Enterprise Server instances orBlackBerry Enterprise Server Express instances.

Remote access The BlackBerry Enterprise Service 10 components support remote access byadministrators who use Remote Desktop Connection.

Unsupported environmentsItem Description

DMZ The BlackBerry Enterprise Service 10 components, with the exception of theBlackBerry Router, do not support installation in a DMZ.


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Preinstallation tasks

Configuring ports for the external firewallYou must configure the ports on the external firewall. For information about the internal ports that BlackBerry EnterpriseService 10 uses, see "Configuring connection types and port numbers" in the BlackBerry Enterprise Service 10Configuration Guide.

Outbound portsYou must open the following outbound-initiated, bi-directional ports in your organization’s firewall so that BlackBerryEnterprise Service 10 can communicate with the BlackBerry Infrastructure, devices, and web servers. For moreinformation about domains and IP addresses to use in your firewall configuration, visit www.blackberry.com/go/kbhelp toread article KB34193.

Connection ProtocolDefault portnumber

Where to configure

Outgoing connection from theBlackBerry Router and BlackBerrySecure Connect Service, or from theBlackBerry Dispatcher, to theBlackBerry Infrastructure

TCP 3101 BES10 Configuration Tool (for theBlackBerry Router) or BlackBerryAdministration Service (for theBlackBerry Dispatcher)

Outgoing connection to the licensinginfrastructure to activate licenses

HTTPS 443 —

Outgoing connection from theBlackBerry Administration Service tothe BlackBerry Infrastructure toregister activation information forBlackBerry devices and access deviceinformation on the blackberry.comwebsite

HTTPS 443 —

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Installation Guide Preinstallation tasks

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Connection ProtocolDefault portnumber

Where to configure

Outgoing connection from theAdministration Console to theBlackBerry Infrastructure to request asigned CSR from Research In Motionwhen you configure the APNscertificate (used if you do not set up anHTTP or HTTPS proxy server)

HTTPS 443 —

If you upgrade from Universal DeviceService 6.2.1 to BlackBerry EnterpriseService 10 version 10.1 and theCommunication Module is installed inthe DMZ, outgoing connection from theCore Module to the Apple RootCertification Authority to check thecertificate revocation list (used if youdo not set up an APNs proxy server)

HTTPS and HTTP 443 and 80 —

If you want to specify apps that areavailable to the public in BlackBerryWorld as optional work apps, outgoingconnection from the BlackBerryAdministration Service to theBlackBerry Infrastructure to searchBlackBerry World

HTTP 80 —

Optionally, if you enable SMTP for anexternal SMTP gateway, outgoingconnections from the Core Module tothe SMTP gateway for email messages

TCP 25 Administration Console

Create a service accountThe service account is a Windows account that runs the services for BlackBerry Enterprise Service 10. If yourorganization's environment includes the BlackBerry Enterprise Server or the BlackBerry Device Service, you can use thesame service account to install BlackBerry Enterprise Service 10. Otherwise, create a service account in Microsoft ActiveDirectory.


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This task should be performed by an administrator with the appropriate permissions to create user accounts in MicrosoftActive Directory.

1. On the taskbar, click Start > Administrative Tools > Active Directory Users and Computers.

2. Expand the directory tree.

3. Right-click the container where you want to create the service account.

4. Click New.

5. Click User.

6. In the First name field, type a name for the service account (for example, BES10Admin).

7. In the User logon name field, type a user logon name (for example, BES10Admin).

8. Click Next.

9. Type a password for the service account. The password cannot contain spaces.

10. Confirm the password for the service account.

11. Clear the User must change password at next logon check box.

12. Select the User cannot change password check box.

13. Select the Password never expires check box.

14. Click Next.

15. Click Finish.

Configure permissions for the serviceaccountOn the computer that you want to install BlackBerry Enterprise Service 10 on, you must configure permissions for theservice account. Without the correct permissions, BlackBerry Enterprise Service 10 cannot run.

Before you begin: If necessary, create a service account in Microsoft Active Directory (for example, BES10Admin).

1. On the taskbar, click Start > Administrative Tools > Computer Management.

2. In the left pane, expand Local Users and Groups.

3. Navigate to the Groups folder.

4. In the right pane, double-click Administrators.

5. Click Add.

6. In the Enter the object names to select field, type the name of the service account (for example, BES10Admin).


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7. Click OK.

8. Click Apply.

9. Click OK.

10. On the taskbar, click Start > Administrative Tools > Local Security Policy.

11. Configure the following permissions for the service account:

• Allow log on locally (if not assigned by default)

• Log on as a service

• Log on as a batch job

Configuring connections for the BlackBerryEnterprise Service 10 databasesYou create the BlackBerry Enterprise Service 10 databases when you install the BlackBerry Enterprise Service 10 corecomponents or when you run the CreateDB executable. BlackBerry Enterprise Service 10 can connect to the BlackBerryEnterprise Service 10 databases on the database server using Windows authentication or Microsoft SQL Serverauthentication. By default, BlackBerry Enterprise Service 10 connects to the BlackBerry Enterprise Service 10 databasesusing the service account that you use to complete the installation process or the Microsoft SQL Server account that youspecify during the installation process.

Specifying database permissions to create theBlackBerry Enterprise Service 10 databasesDepending on the database option and the type of authentication that you select, you might need to assign databasecreator permissions to the service account that you use to complete the installation process or the Microsoft SQL Serveraccount that you specify during the installation process. You can configure database permissions using Microsoft SQLServer roles.

Database option Database permission

Install Microsoft SQL Server Expressduring the BlackBerry EnterpriseService 10 installation process

• If you choose Windows authentication, the setup application automaticallyassigns the required database permissions to the service account

• If you choose Microsoft SQL Server authentication, you must add theMicrosoft SQL Server account to the dbcreator server role


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Database option Database permission

Use an existing Microsoft SQL Server inyour organization's environment

• You must add the service account or Microsoft SQL Server account to thedbcreator server role

Create the BlackBerry Enterprise Service 10 databasesIf your organization's security policies do not allow applications to have permissions to create or upgrade databases, youcan run the CreateDB executable on the database server to create the BlackBerry Enterprise Service 10 databases insteadof using the setup application. After you create the BlackBerry Enterprise Service 10 databases using the CreateDBexecutable, you can run the setup application using a service account that has minimum permissions on the databaseserver.

Note: If you do not want to run the CreateDB executable on the database server, you must run it on a computer thatMicrosoft SQL Server 2008 Native Client is installed on and the computer must be able to connect to the computer thathosts the database server.

Before you begin: Verify that you configured the correct permissions on the database server.

1. Log in to the computer that hosts the database server that you want to configure as the host server for the BlackBerryEnterprise Service 10 databases. If you use a Windows account to create the BlackBerry Enterprise Service 10databases, you must log in to the computer using a Windows account that has database creator permissions.

2. Copy the BlackBerry Enterprise Service 10 installation files to the computer.

3. Extract the contents to a folder on the computer.

4. Navigate to <extracted_folder>\Database.

5. Open the DBMgmt.cfg file in a text editor.

6. Change the file to include information that is specific to your organization's environment.

7. Save and close the file.

8. Open a command prompt window.

9. Change the directory to <extracted_folder>\Database.

10. Type CreateDB.exe DBMgmt.cfg. Press ENTER.

DBMgmt.cfg propertiesThe following properties apply to the DBMgmt.cfg file, which you use when you run the CreateDB executable.


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Property Description

DATABASE_NAME_BDS This property specifies the name of the BlackBerry Configuration Database.

DATABASE_NAME_UDS This property specifies the name of the Management Database. If theManagement Database does not exist, the name must follow the format<BlackBerry Configuration Database name>_UDS.

SERVER This property specifies the name of the database server that hosts the databaseto create or upgrade. If a database instance hosts the database, follow theformat <database_server_name>\<database_instance_name>. If you configuredatabase mirroring, do not use named instances.

MSSQL_PORT This property specifies the port number that Microsoft SQL Server uses. If you donot specify a port number, the CreateDB executable uses port number 1433 asthe default.

FAILOVER_SERVER This property specifies the name of the database server that hosts the mirrordatabase to upgrade.

USERID If you use database authentication, this property specifies the username for thedatabase account that has database creator permissions.

PASSWORD If you use database authentication, this property specifies the password for thedatabase account.

BACKUP This property specifies whether or not to back up the existing database. Thedefault value is FALSE.

BACKUP_DIR This property specifies an existing folder that you can save the database backupin.

By default, this folder is the same folder that the Microsoft SQL Server databasefiles are located in.

Remove the WebDAV Publishing roleserviceIf Microsoft IIS is already installed on the computer that you want to install the BlackBerry Enterprise Service 10 corecomponents on, you must remove the WebDAV Publishing role service to avoid potential issues with updates that the setupapplication and the Universal Device Service perform. For example, WebDAV might cause issues when you create ausername and password for the Universal Device Service console during the installation process.


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1. On the taskbar, click Start > Administrative Tools > Server Manager.

2. In the left pane, click Roles.

3. In the Web Server (IIS) section, click Remove Role Services.

4. Clear the WebDAV Publishing check box.

5. Apply your changes.

Configuring a BlackBerry AdministrationService poolWhen you install the BlackBerry Enterprise Service 10 administration consoles, you install a BlackBerry AdministrationService instance. If you install multiple instances, you must configure a BlackBerry Administration Service pool to sendrequests to available instances and to avoid a single point of failure. You can configure only one BlackBerry AdministrationService pool in a BlackBerry Enterprise Service 10 domain.

You can configure a pool using one of the following options:

Item Description

DNS round robin If you configure a pool using DNS round robin, you must create the DNS recordsthat represent the instances in the pool, where each DNS record contains thestatic IP address of a computer that hosts an instance.

Hardware load balancer If you configure a pool using a hardware load balancer, you must implementsession persistence for SSL connections. When you implement sessionpersistence, a load balancer tracks and stores session data to make sure that allrequests in a browser session are consistently directed to the same instance inthe pool. For information on how to implement session persistence, contact thevendor of your hardware load balancer.

Creating a BlackBerry Administration Service pool thatincludes the BlackBerry Web Desktop ManagerWhen you install the BlackBerry Enterprise Service 10 administration consoles, the BlackBerry Web Desktop Manager, orboth, the setup application installs the BlackBerry Administration Service services automatically. The BlackBerryAdministration Service and BlackBerry Web Desktop Manager require the BlackBerry Administration Service services torun.

If you create a BlackBerry Administration Service pool using DNS round robin or a hardware load balancer, you can installthe BlackBerry Administration Service and BlackBerry Web Desktop Manager on each computer in the pool or you can


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install the BlackBerry Administration Service or BlackBerry Web Desktop Manager on some of the computers in the pool. Ifyou install the BlackBerry Administration Service and BlackBerry Web Desktop Manager on each computer in the pool, youcan use the pool name that you specify during the installation process in the web addresses for the BlackBerryAdministration Service and BlackBerry Web Desktop Manager (for example, https://<pool_name>:<port>/webconsole/loginor https://<pool_name>:<port>/webdesktop/login).

If you do not install both components on each computer in the pool and you try to access one of the web addresses usingthe pool name, the browser might display an error message that the webpage is not available. The error message occurswhen the browser tries to connect to a computer in the pool that does not host the component that you are trying to access(for example, two of the computers in the pool host the BlackBerry Administration Service and two other computers in thepool host the BlackBerry Web Desktop Manager).

If each computer in the pool does not host both components, you can choose one of the following options:

• You can create separate pools within the BlackBerry Administration Service pool for the BlackBerry AdministrationService and the BlackBerry Web Desktop Manager. You can provide your organization's administrators and users withweb addresses that include the specific pool names.

• You can provide your organization's administrators and users with web addresses that include the FQDNs of thecomputers that you install the BlackBerry Administration Service or BlackBerry Web Desktop Manager on (for example,https://<FQDN_of_computer>:<port>/webconsole/login or https://<FQDN_of_computer>:<port>/webdesktop/login).

Create a DNS record for each BlackBerryAdministration Service instance in a poolTo configure a BlackBerry Administration Service pool using DNS round robin, you must create DNS records for theBlackBerry Administration Service pool name that contain the IP address of each computer that hosts a BlackBerryAdministration Service instance. The DNS pool name allows browsers to access available BlackBerry AdministrationService instances using a single DNS name. When you create the DNS records, you should include only computers thathost a BlackBerry Administration Service instance.

Before you begin:• Configure a static IP address for each computer that you want to install a BlackBerry Administration Service instance

on.

• Verify that you have correct permissions to manage the DNS server.

1. Log in to the DNS server.

2. In the DNS management console, access the forward lookup zone that you want to add the BlackBerryAdministration Service instances to.

3. To create a new DNS host record (or A record), specify the following information:

a. In the Name field, type the name that you want to use for the BlackBerry Administration Service pool name.

b. In the IP address field, type the IP address of the computer that you want to install a BlackBerry AdministrationService instance on.


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c. Select the Create associated pointer (PTR) record check box.

4. Repeat step 3 for each BlackBerry Administration Service instance that you plan to install. When you create the DNSrecords, you must use the same pool name for all BlackBerry Administration Service instances in a pool.

After you finish: To remove a BlackBerry Administration Service instance from a pool, in the DNS server, delete the DNSpool name record that contains the IP address of the computer that hosts the instance.


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Installing the BlackBerryEnterprise Service 10 software

Prerequisites: Installing the BlackBerryEnterprise Service 10 software• Verify that the computers that host the BlackBerry Enterprise Service 10 core components, the BlackBerry Enterprise

Service 10 administration consoles, and the BlackBerry Enterprise Service 10 databases are located in the same LANenvironment.

• Verify that you opened the necessary ports on your organization's firewall.

• Verify that you installed all required third-party applications.

• If you perform the installation process on a computer that has more than one NIC, verify that the production NIC is firstin the bind order in the Windows network settings.

• If your organization uses a proxy server for Internet access, verify that you have the computer name, port number, andcredentials for the proxy server.

• When you run the setup application, use only standard characters to specify values. Unicode characters are notsupported.

Verify that you have the following information available for the BlackBerry Enterprise Service 10 software:

• SRP host

• SRP identifier

• SRP authentication key

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Installation Guide Installing the BlackBerry Enterprise Service 10 software

31

Specifying a name for the BlackBerryAdministration Service pool during theinstallation processDuring the installation process, the setup application prompts you to specify the name of the BlackBerry AdministrationService pool.

The BlackBerry Administration Service instances use an SSL certificate that contains the pool name for interprocesscommunication. You must specify a valid DNS name during the installation process, even if you do not configure aBlackBerry Administration Service pool.

The setup application uses the FQDN of the computer that you install the first BlackBerry Administration Service instanceon as the default value for the pool name. If you keep the default value and configure a BlackBerry Administration Servicepool using DNS round robin or a hardware load balancer at a later time, you must use the BES10 Configuration Tool tochange the pool name to the DNS name for the pool.

You can keep the default value for the pool name when you install the first BlackBerry Administration Service instance, butyou must specify the DNS name for the pool when you install additional BlackBerry Administration Service instances or ifyou install the BlackBerry Web Desktop Manager on a computer that does not host the BlackBerry Administration Service.Afterwards, you must restart each computer that hosts a BlackBerry Enterprise Service 10 component.

Install all BlackBerry Enterprise Service 10components on one computerDuring the BlackBerry Enterprise Service 10 installation process, you might need to restart the computer.

Before you begin: Verify that the service account that you use to install the BlackBerry Enterprise Service 10 software haslocal administrator permissions on the computer that you perform the installation process on.

1. Log in to the computer that you want to install BlackBerry Enterprise Service 10 on using the service account that hascorrect permissions. The service account runs the BlackBerry Enterprise Service 10 services.

2. In the BlackBerry Enterprise Service 10 installation files, double-click setup.exe. If a Windows message appears andrequests permission for setup.exe to make changes to the computer, click Yes.

3. Review the information for the account that you used to log in. Click Continue Installation.

4. In the License agreement dialog box, perform the following actions:


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a. In the Customer information section, specify information for your organization and select your country orregion.

b. In the License agreement section, read the license agreement. To accept the license agreement, select Iaccept the terms of the license agreement.

c. Click Next.

5. In the Setup type dialog box, perform one of the following actions:

• For the first installation of the BlackBerry Enterprise Service 10 software, select Create a BlackBerry EnterpriseService 10 domain. You can install the database server on the same computer or use an existing database serverin your organization's environment (local or remote).

• For all other installations of the BlackBerry Enterprise Service 10 software, select Use an existing BlackBerryEnterprise Service 10 domain.

6. In the Setup options dialog box, all BlackBerry Enterprise Service 10 components are selected by default. Click Next.

7. In the Preinstallation checklist dialog box, read and verify the information. Click Next.

8. In the Accounts and folders dialog box, type the password for the service account that you used in step 1. Click Next.

9. In the Summary dialog box, verify that the information is correct. Click Install.

10. If the setup application prompts you to restart the computer, click Yes. Otherwise, click Next.

11. If you restart the computer, log in to the computer using the service account that you used in step 1.

12. In the Database information dialog box, perform the following actions:

a. In the Microsoft SQL Server name field, type the name of the computer that hosts the database server.

b. In the Database name field, type a name for the BlackBerry Configuration Database. The same name is used forthe Management Database (<database_name>_UDS).

c. If you configured the database server to use static ports, select the Static option. If the static port number is not1433, in the Port field, type the port number.

d. By default, the setup application uses Windows authentication to connect to the BlackBerry Enterprise Service10 databases. If you select Microsoft SQL Server authentication, specify login information for a Microsoft SQLServer account.

e. Click Next.

13. In the Instance information dialog box, type a name for this instance of the BlackBerry Enterprise Service 10 corecomponents. You must specify a unique name for each instance of the core components that you install in aBlackBerry Enterprise Service 10 domain. Click Next.

14. In the SRP information dialog box, perform the following actions:

a. In the SRP host section, if necessary, change the SRP address and port number for the BlackBerryInfrastructure. The default port number is 3101 and the default host name is determined by your country orregion.

b. In the SRP authentication information section, type the SRP identifier and SRP authentication key. EachBlackBerry Enterprise Service 10 instance must use a unique SRP identifier.


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c. In the SRP host and SRP authentication information sections, click Verify to verify that the information iscorrect.

d. Click Next.

15. In the Core Module information dialog box, perform the following actions:

a. Type and confirm a password for the Core Module. The Universal Device Service components use the passwordto make trusted connections to the Core Module.

b. In the Website information section, in the drop-down list, click Create a website. If necessary, in the Websiteport field, change the default port number.

c. If necessary, in the Port settings section, change the default port numbers.

d. Click Next. If you changed any port numbers, the setup application verifies if the ports are available on thecomputer.

16. In the Communication Module information dialog box, perform the following actions:

a. In the Website information section, in the drop-down list, click Create a website. If necessary, in the Websiteport field, change the default port number.

b. Click Next. If you changed the port number, the setup application verifies if the port is available on thecomputer.

17. In the Create an administrator account dialog box, type and confirm a password for the administrator account thatthe setup application creates. Administrators use the login information that you specify to log in to the BlackBerryEnterprise Service 10 administration consoles for the first time. Click Next.

18. In the Administration settings dialog box, perform the following actions:

a. In the Pool name field, specify a valid FQDN or IP address that the setup application uses to create theBlackBerry Administration Service web address. If you install only one BlackBerry Administration Serviceinstance in a BlackBerry Enterprise Service 10 domain, you can accept the default pool name. If you installmultiple BlackBerry Administration Service instances, specify the DNS name that maps to the IP address ofeach computer that hosts a BlackBerry Administration Service instance, or the DNS name of a hardware loadbalancer.

b. If necessary, in the Port settings section, change the default port numbers.

c. Click Next. If you changed any port numbers, the setup application verifies if the ports are available on thecomputer.

19. In the Microsoft Active Directory settings dialog box, specify information for the reader account that the BlackBerryDevice Service uses to authenticate with Microsoft Active Directory. By default, the setup application uses the serviceaccount that you used in step 1. If you want to use a different account as the reader account, you must specify theusername, password, and Windows domain for a Microsoft Active Directory account. The account must havepermission to read the user information that is stored in the global catalog servers that the BlackBerry Device Servicecan access. Click Next.

20. In the Finalize installation dialog box, the setup application finishes installation tasks and the BlackBerry EnterpriseService 10 services start automatically. When all the services are running, click Next.


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21. In the Console addresses dialog box, click Finish. By default, the setup application exports the BlackBerry EnterpriseService 10 web addresses to a .txt file.

After you finish:• Verify that the collation setting for the BlackBerry Enterprise Service 10 databases is default case-insensitive.

• If you reinstalled the BlackBerry Enterprise Service 10 administration consoles, in Windows Internet Explorer, deletethe cache.

Installing BlackBerry Enterprise Service 10components on separate computers

Install the BlackBerry Enterprise Service 10 corecomponentsYou can install the BlackBerry Enterprise Service 10 core components on a separate computer to address performanceconcerns or for high availability. During the BlackBerry Enterprise Service 10 installation process, you might need to restartthe computer.

Before you begin: Verify that the service account that you use to install the BlackBerry Enterprise Service 10 software haslocal administrator permissions on the computer that you perform the installation process on.







c. Click Next.

5. In the Setup type dialog box, perform one of the following actions:


35

• For the first installation of the BlackBerry Enterprise Service 10 software, select Create a BlackBerry EnterpriseService 10 domain. You can install the database server on the same computer or use an existing database serverin your organization's environment (local or remote).

• For all other installations of the BlackBerry Enterprise Service 10 software, select Use an existing BlackBerryEnterprise Service 10 domain.

6. In the Setup options dialog box, verify that the Install the BlackBerry Enterprise Service 10 core components checkbox is selected and clear the check boxes for the other options. Click Next.








b. In the Database name field, type a name for the BlackBerry Configuration Database. The same name is used forthe Management Database (<database_name>_UDS).



e. Click Next.

13. In the Instance information dialog box, type a name for this instance of the BlackBerry Enterprise Service 10 corecomponents. You must specify a unique name for each instance of the core components that you install in aBlackBerry Enterprise Service 10 domain. Click Next.

14. In the SRP information dialog box, perform the following actions:

a. In the SRP host section, if necessary, change the SRP address and port number for the BlackBerryInfrastructure. The default port number is 3101 and the default host name is determined by your country orregion.

b. In the SRP authentication information section, type the SRP identifier and SRP authentication key. EachBlackBerry Enterprise Service 10 instance must use a unique SRP identifier.

c. In the SRP host and SRP authentication information sections, click Verify to verify that the information iscorrect.

d. Click Next.

15. In the Core Module information dialog box, perform the following actions:


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a. Type and confirm a password for the Core Module. The Universal Device Service components use the passwordto make trusted connections to the Core Module.

b. In the Website information section, in the drop-down list, click Create a website. If necessary, in the Websiteport field, change the default port number.

c. If necessary, in the Port settings section, change the default port numbers.

d. Click Next. If you changed any port numbers, the setup application verifies if the ports are available on thecomputer.

16. In the Communication Module information dialog box, perform the following actions:

a. In the Website information section, in the drop-down list, click Create a website. If necessary, in the Websiteport field, change the default port number.

b. Click Next. If you changed the port number, the setup application verifies if the port is available on thecomputer.

17. In the Finalize installation dialog box, the setup application finishes installation tasks and the BlackBerry EnterpriseService 10 services start automatically. When all the services are running, click Finish.

After you finish: Verify that the collation setting for the BlackBerry Enterprise Service 10 databases is default case-insensitive.

Install the BlackBerry Enterprise Service 10administration consolesYou can install the BlackBerry Enterprise Service 10 administration consoles on a separate computer to addressperformance or disaster recovery concerns. During the BlackBerry Enterprise Service 10 installation process, you mightneed to restart the computer.

Before you begin:• Verify that the service account that you use to install the BlackBerry Enterprise Service 10 software has local

administrator permissions on the computer that you perform the installation process on.

• Verify that the service account has permission to access and update the Windows registry on the computer that hoststhe BlackBerry Enterprise Service 10 core components.

• Install at least one instance of the BlackBerry Enterprise Service 10 core components.






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c. Click Next.

5. In the Setup type dialog box, select Use an existing BlackBerry Enterprise Service 10 domain. Click Next.



b. In the Database name field, type the name of the existing BlackBerry Configuration Database (for example,BDSMgmt).



e. Click Next.

7. In the Setup options dialog box, verify that the Install the BlackBerry Enterprise Service 10 administration consolescheck box is selected and clear the check boxes for the other options. Click Next.






13. In the Create an administrator account dialog box, type and confirm a password for the administrator account thatthe setup application creates. Administrators use the login information that you specify to log in to the BlackBerryEnterprise Service 10 administration consoles for the first time. Click Next.

14. In the Administration settings dialog box, perform the following actions:

a. In the Pool name field, specify a valid FQDN or IP address that the setup application uses to create theBlackBerry Administration Service web address. If you install only one BlackBerry Administration Serviceinstance in a BlackBerry Enterprise Service 10 domain, you can accept the default pool name. If you installmultiple BlackBerry Administration Service instances or if you install the BlackBerry Web Desktop Manager ona separate computer, specify the DNS name that maps to the IP address of each computer that hosts aBlackBerry Administration Service instance, or the DNS name of a hardware load balancer.

b. If necessary, in the Port settings section, change the default port numbers.

c. Click Next. If you changed any port numbers, the setup application verifies if the ports are available on thecomputer.


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15. In the Microsoft Active Directory settings dialog box, specify information for the reader account that the BlackBerryDevice Service uses to authenticate with Microsoft Active Directory. By default, the setup application uses the serviceaccount that you used in step 1. If you want to use a different account as the reader account, you must specify theusername, password, and Windows domain for a Microsoft Active Directory account. The account must havepermission to read the user information that is stored in the global catalog servers that the BlackBerry Device Servicecan access. Click Next.



After you finish:• Restart the computer that hosts the BlackBerry Enterprise Service 10 core components.

• If you reinstalled the BlackBerry Enterprise Service 10 administration consoles, in Windows Internet Explorer, deletethe cache.

Install the BlackBerry Web Desktop ManagerYou can install the BlackBerry Web Desktop Manager on a separate computer if your organization's security policies do notallow users to access the BlackBerry Enterprise Service 10 computer directly or to address performance concerns. Duringthe BlackBerry Enterprise Service 10 installation process, you might need to restart the computer.

Before you begin:• Verify that the service account that you use to install the BlackBerry Enterprise Service 10 software has local

administrator permissions on the computer that you perform the installation process on.

• Verify that the service account has permission to access and update the Windows registry on the computer that hoststhe BlackBerry Enterprise Service 10 core components.

• Install at least one instance of the BlackBerry Enterprise Service 10 administration consoles.







c. Click Next.


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5. In the Setup type dialog box, select Use an existing BlackBerry Enterprise Service 10 domain. Click Next.



b. In the Database name field, type the name of the existing BlackBerry Configuration Database (for example,BDSMgmt).



e. Click Next.

7. In the Setup options dialog box, verify that the Install the BlackBerry Web Desktop Manager check box is selectedand clear the check boxes for the other options. Click Next.






13. In the Administration settings dialog box, in the Pool name field, specify the DNS name that maps to the IP addressof each computer that hosts a BlackBerry Administration Service instance or the DNS name of a hardware loadbalancer. You cannot uses the FQDN of the computer that you installed the first BlackBerry Administration Serviceinstance on. Click Next.



After you finish:

If you changed the BlackBerry Administration Service pool name during the installation process, perform the followingactions:

• Restart the computer that hosts the BlackBerry Enterprise Service 10 core components.

• Restart the computer that hosts the BlackBerry Enterprise Service 10 administration consoles.


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Installing a standby instance ofthe core componentsIf you want to enhance the stability and reliability of device service in your organization’s BlackBerry Enterprise Service 10domain, you can configure the core components to support high availability. A high availability configuration involves one ormore high availability pairs. A high availability pair consists of a primary instance of the core components, and a standbyinstance of the same components that you install on a different computer. If the primary instance is not performing asexpected (for example, a component is not responding), BlackBerry Enterprise Service 10 initiates an automatic failover ofdevice service to the standby instance. Both instances use the same SRP credentials, and are connected to the sameBlackBerry Enterprise Service 10 databases.

You can assign only one standby instance to each primary instance in the domain. You cannot change the primary andstandby roles by running the setup application again, but you can use the BlackBerry Administration Service to initiate amanual failover, or to change the primary and standby roles for a high availability pair.

When you install a standby instance of the core components, you can install additional instances of other components. Forexample, you can install additional components with the standby instance to distribute the performance load acrossmultiple computers.

For more information about configuring high availability for the core components and configuring high availability for theBlackBerry Enterprise Service 10 databases, visit www.blackberry.com/go/serverdocs to read the BlackBerry EnterpriseService 10 Configuration Guide.

Prerequisites: Installing a standby instanceof the core components• Install a primary instance of the core components. Verify whether this instance is assigned the device management role

for Android devices and iOS devices. By default, the setup application assigns this role to the first instance of the corecomponents that you install in the domain, or to the first instance that you upgrade.

• Choose a different computer to host the standby instance of the core components. Verify that this computer meets theappropriate system requirements.

• When you install the standby instance, use the same service account that you used to install the primary instance, or aservice account with the same permissions.

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Installation Guide Installing a standby instance of the core components

41


• It is a best practice to upgrade all BlackBerry 10 devices in your organization's environment to BlackBerry 10 OSversion 10.1 or later. If device service fails over to the standby instance, you can continue to use the administrationconsoles to manage BlackBerry devices only if the devices use BlackBerry 10 OS version 10.1 or later.

If the devices use an earlier version of the BlackBerry 10 OS or the BlackBerry PlayBook OS, the devices cannotconnect to the Enterprise Management Web Service of the new primary instance (formerly the standby instance). As aresult, you cannot manage the devices from the administration consoles until you perform one of the following actions:

• Manually fail over device service back to the initial primary instance.

• Move the user account and any associated devices to another high availability pair in the domain.

• Activate the devices again.

Install a standby instance of the corecomponentsWhen you install a standby instance of the core components, the setup application associates the components on thestandby instance with the components on the primary instance. You can view and change settings for the standbycomponents using the BlackBerry Administration Service.

1. Log in to the computer that you want to install the standby instance on using a service account with the correctpermissions. The service account runs the BlackBerry Enterprise Service 10 services.


3. Review the Windows account information that will be used to install the standby instance. Click Continue Installation.


• In the Customer information section, specify information for your organization and select your country or region.

• In the License agreement section, read the license agreement. Select I accept the terms of the licenseagreement.

• Click Next.

5. In the Setup type dialog box, select Use an existing BlackBerry Enterprise Service 10 domain.

6. Click Next.


• In the Microsoft SQL Server name field, type the name of the computer that hosts the database server.

• In the Database name field, type the name of the BlackBerry Configuration Database that is associated with theprimary instance.


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• If you configured the database server to use static ports, select the Static option. If the static port number is not1433, in the Port field, type the port number.

• By default, the setup application uses Windows authentication to connect to the BlackBerry Enterprise Service 10databases. If you select Microsoft SQL Server authentication, specify login information for a Microsoft SQLServer account.

• Click Next.

8. In the Setup options dialog box, perform the following actions:

• Select Install the BlackBerry Enterprise Service 10 core components.

• Select Install the BlackBerry Enterprise Service 10 core components as a standby instance and associate itwith a primary instance for high availability. In the drop-down list, click the primary instance.

• Click Next.


10. In the Accounts and folders dialog box, in the Password field, type the password for the service account that youused in step 1.

11. Click Next.


13. When the installation process completes, click Next.

14. In the Core Module Information dialog box, if necessary, change the port numbers in the Website informationsection and Port settings section. Click Next.

15. In the Communication Module information dialog box, if necessary, change the port number in the Websiteinformation section. Click Next.


Note: The BlackBerry Web Services, BlackBerry Work Connect Notification Service, and the Enterprise ManagementWeb Service do not start automatically. These services are designed to start after device service fails over to thestandby instance.


By default, the primary instance is configured to fail over automatically if any of the health parameters above the failoverthreshold become unhealthy. For automatic failover to succeed, on the standby instance, the health parameters above thepromotion threshold must be healthy.

Note: If you change the listening port for Microsoft SQL Server to a custom port, and you update the port value on theprimary instance using the BES10 Configuration Tool, the standby instance is not updated with the new port value andcannot connect to Microsoft SQL Server.

After you finish:• Restart the computer that hosts the primary instance.


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• Restart the computer that hosts the standby instance.

• If necessary, specify the same proxy mappings for the BlackBerry MDS Connection Service instances on the primaryinstance and the standby instance.

• If you have additional primary instances in your domain and you want to configure additional high availability pairs,repeat this task as required.


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Installing a standaloneBlackBerry RouterThe BlackBerry Router is designed so that you can install it outside your organization's firewall in the DMZ. The BlackBerryRouter connects to the Internet to send data between the BlackBerry Device Service and BlackBerry devices using theBlackBerry Infrastructure.

The BlackBerry Router is an optional component. If you choose to install the BlackBerry Router, you must install it on acomputer that does not host a BlackBerry Enterprise Service 10 instance or any BlackBerry Enterprise Service 10components. The setup application installs the BlackBerry Router and the BlackBerry Controller, which monitors theBlackBerry Router and restarts it if it stops responding.

Determining which service account to useto install and run the BlackBerry RouterYou can install the BlackBerry Router and run the BlackBerry Router service using any service account that has localadministrator permissions on the computer that you want to install the BlackBerry Router on. You can install theBlackBerry Router on a computer that is part of a Windows workgroup or a Windows domain.

On the computer that you want to install the BlackBerry Router on, you must verify that the following permissions areconfigured for the service account that you want to use (the permissions are part of the Local Security Policy):

• Allow log on locally (if not assigned by default)

• Log on as a service

Install a standalone BlackBerry RouterA standalone BlackBerry Router is a BlackBerry Router that is hosted by a computer that does not host any otherBlackBerry Enterprise Service 10 components except the BlackBerry Controller. The BlackBerry Controller monitors theBlackBerry Router and restarts it if it stops responding.

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Installation Guide Installing a standalone BlackBerry Router

45

Note: You cannot manage the BlackBerry Controller that monitors a standalone BlackBerry Router in the BlackBerryAdministration Service. You must manage the BlackBerry Controller in the BES10 Configuration Tool on the computer thathosts the standalone BlackBerry Router.

Before you begin: Verify that the service account that you use to install the BlackBerry Router has local administratorpermissions on the computer that you perform the installation process on.

1. Log in to the computer that you want to install the BlackBerry Router on using the service account that you want touse to run the BlackBerry Router service.


3. Review the information for the account that you used to log in. To use this account to run the BlackBerry Routerservice, click Continue Installation.




c. Click Next.

5. In the Setup type dialog box, select Install a standalone BlackBerry Router. Click Next.


7. In the Accounts and folders dialog box, perform the following actions:

a. In the Password field, type the password for the service account that you used in step 1.

b. If necessary, change the location of the installation folder and log-file folder.

c. Click Next.


9. In the Installation dialog box, when the installation status is complete for all items, click Next.

10. In the SRP information dialog box, in the SRP host section, perform the following actions:

a. If necessary, change the SRP address and port number for the BlackBerry Infrastructure. The default portnumber is 3101 and the default host name is determined by your country or region.

b. Click Verify to verify that the information is correct.

c. Click Next.

11. In the Finalize installation dialog box, the setup application finishes installation tasks and the BlackBerry EnterpriseService 10 services start automatically. When all the services are running, click Finish.


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Connecting to the BlackBerry RouterThe BlackBerry Router manages the connection to the BlackBerry Infrastructure for the BlackBerry Device Service. If youinstalled a standalone BlackBerry Router, you must permit the BlackBerry Dispatcher that you installed with theBlackBerry Enterprise Service 10 core components to connect to the BlackBerry Router. You can configure one or moreBlackBerry Dispatcher instances to use the same SRP address and connect to the BlackBerry Router.

Connect the BlackBerry Device Service to theBlackBerry Router1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution

topology > BlackBerry Domain > Component view > BlackBerry Device Service.

2. Click the BlackBerry Device Service that you want to assign the BlackBerry Router to.

3. Click Edit instance.

4. In the SRP addresses section, type the FQDN of the computer that hosts the BlackBerry Router.

5. If the BlackBerry Dispatcher instance uses a port number other than port number 3101 to open connections to theBlackBerry Router, in the Port override field, type the port number.

6. Click the Add icon.

7. Click the Delete icon beside the SRP address for the BlackBerry Infrastructure.

8. Click Save all.

9. Restart the BlackBerry Device Service using one of the following methods:

• Click Restart instance.

• In the Windows Services, restart the BlackBerry Dispatcher service.


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Postinstallation tasks

Test the BlackBerry Enterprise Service 10installation1. In the Windows Services, verify that the services for BlackBerry Enterprise Service 10 are running.

2. In the Windows Event Viewer and log files that are located in <drive>:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Service 10\Logs, check for error messages.

3. In Microsoft IIS, check that the websites for the Core Module and Communication Module are started.

4. Add a test user account in the BlackBerry Device Service console and the Universal Device Service console.If you can add a test user account, the connection from BlackBerry Enterprise Service 10 to the BlackBerryEnterprise Service 10 databases is open.

5. For the BlackBerry MDS Connection Service, browse to http://<server_name>:9080, where <server_name> is thename of the computer that hosts the BlackBerry Enterprise Service 10 core components.If the status page appears, the BlackBerry MDS Connection Service is running.

After you finish: For troubleshooting information, visit www.blackberry.com/support.

Test the connection to the BlackBerryInfrastructureTo make sure that the BlackBerry Dispatcher or BlackBerry Router can connect to the BlackBerry Infrastructure, you cantest the connection using the BBSRPTest tool that is included with the BlackBerry Enterprise Service 10 installation files.The BBSRPTest tool tries to connect to the BlackBerry Infrastructure using the SRP address and SRP port number that youspecified for the BlackBerry Infrastructure during the installation process.

Before you begin: Verify that the BlackBerry Enterprise Service 10 installation files are on the computer that you want totest the connection from.

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Installation Guide Postinstallation tasks

48

http://www.blackberry.com/support

1. Log in to the computer that you want to test the connection from. If you installed a standalone BlackBerry Router, testthe connection from the computer that hosts the BlackBerry Router. Otherwise, test the connection from thecomputer that hosts the BlackBerry Enterprise Service 10 core components.

2. Open a command prompt window.

3. Change the directory to <installation_files>\Tools.

4. Type bbsrptest.exe -host <srp_address> -port <port> , where <srp_address> is the SRP address that you specifiedduring the installation process and <port> is the SRP port number. For example, at the command line, typebbsrptest.exe -host server1.example.com -port 3101.

5. Press ENTER.

After you finish: If the test does not complete, use the Windows Sockets (also known as WINSOCK) error code to diagnosethe problem. For more information, visit msdn.microsoft.com to read about Windows Sockets error codes.

Best practice: Running BlackBerryEnterprise Service 10Best practice Description

Do not change the startup type for theBlackBerry Enterprise Service 10services.

When you install or upgrade BlackBerry Enterprise Service 10, the setupapplication configures the startup type for the BlackBerry Enterprise Service 10services as either automatic or manual.

To avoid errors in BlackBerry Enterprise Service 10, do not change the startuptype for the BlackBerry Enterprise Service 10 services.

Do not change the account informationfor the BlackBerry Enterprise Service 10services.

When you install or upgrade BlackBerry Enterprise Service 10, the setupapplication configures the account information for the BlackBerry EnterpriseService 10 services.

Do not change the account information for BlackBerry Enterprise Service 10unless the BlackBerry Enterprise Service 10 documentation specifies that youcan.


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http://msdn.microsoft.com

Configuring database permissions usingMicrosoft SQL Server rolesThe setup application requires the service account or Microsoft SQL Server account that it uses during the installation orupgrade process to have permissions on the database server to create or upgrade the BlackBerry Enterprise Service 10databases. After the installation or upgrade process completes, you can change the database permissions for the serviceaccount or Microsoft SQL Server account to the minimum permissions that BlackBerry Enterprise Service 10 requires torun.

When you change the database permissions, you can use Microsoft SQL Server security to minimize the operations that theservice account or Microsoft SQL Server account can perform on the BlackBerry Enterprise Service 10 databases. Thefollowing table describes the Microsoft SQL Server roles that are required by the setup application and BlackBerryEnterprise Service 10.

Database role Description

db_owner The setup application or the CreateDB executable automatically adds theaccount that you use to create the BlackBerry Enterprise Service 10 databasesto this role.

This role contains the minimum permissions that the setup application requiresto upgrade the BlackBerry Configuration Database and the ManagementDatabase.

rim_db_bes_server The setup application or the CreateDB executable automatically creates thisrole when it creates the BlackBerry Configuration Database.

This role contains the minimum permissions that BlackBerry Enterprise Service10 requires to perform necessary operations on the BlackBerry ConfigurationDatabase.

rim_db_uds_server The setup application or the CreateDB executable automatically creates thisrole when it creates the Management Database.

This role contains the minimum permissions that BlackBerry Enterprise Service10 requires to perform necessary operations on the Management Database.


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Configure minimum database permissions for theservice account or Microsoft SQL Server accountYou can configure minimum database permissions for the service account or Microsoft SQL Server account thatBlackBerry Enterprise Service 10 uses to connect to the BlackBerry Enterprise Service 10 databases.

Before you begin: Add a different Windows account or Microsoft SQL Server account to the db_owner database role for theBlackBerry Configuration Database and the Management Database.

1. Open the Microsoft SQL Server Management Studio.

2. Expand Microsoft SQL Server > Security > Logins.

3. Right-click the service account or Microsoft SQL Server account and click Properties.

4. Click User Mapping and select the BlackBerry Configuration Database.

5. In the Database role membership section, select rim_db_bes_server.

6. Remove all other database role memberships except public.

7. Select the Management Database.

8. In the Database role membership section, select rim_db_uds_server.

9. Remove all other database role memberships except public.

10. Click OK.


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Removing the BlackBerryEnterprise Service 10 softwareYou can use the uninstall application to remove the BlackBerry Enterprise Service 10 software from a computer that hostsBlackBerry Enterprise Service 10. The uninstall application can also remove the log files for the existing installation.

The uninstall application does not remove the BlackBerry Enterprise Service 10 databases from the database server and itdoes not remove the database instance that hosts the BlackBerry Enterprise Service 10 databases.

Remove the BlackBerry Enterprise Service10 software1. On the taskbar, click Start > Control Panel.

2. Click Uninstall a program.

3. Click BlackBerry Enterprise Service 10.

4. Click Uninstall.

5. If the uninstall application prompts you to restart the computer to finish removing the BlackBerry Enterprise Service10 software, click OK.

After you finish: You can remove third-party software that the setup application installed during the BlackBerry EnterpriseService 10 installation process (for example, you can remove the JRE software from the computer).

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Installation Guide Removing the BlackBerry Enterprise Service 10 software

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Product documentation

To read the following guides or additional related materials, visit blackberry.com/go/serverdocs.

Resource Description

Introducing BlackBerry EnterpriseService 10

• Quick, visual introduction to BlackBerry Enterprise Service 10 at a high level

What's New in BlackBerry EnterpriseService 10 Quick Reference

• Summary of new features, enhancements, and updates in BlackBerryEnterprise Service 10

BlackBerry Enterprise Service 10Product Overview

• Introduction to BlackBerry Enterprise Service 10 and its features

• Finding your way through the documentation

• Architecture

BlackBerry Enterprise Service 10Release Notes

• Descriptions of known issues and potential workarounds

BlackBerry Enterprise Service 10Installation Guide

• System requirements

• Installation instructions

Capacity Calculator for BlackBerryEnterprise Service 10

• Tool to estimate the hardware required to support a given workload forBlackBerry Enterprise Service 10 version 10.1

BlackBerry Enterprise Service 10Compatibility Matrix

• Software that is compatible with BlackBerry Enterprise Service 10 version10.1

BlackBerry Enterprise Service 10Upgrade Guide

• System requirements

• Upgrade instructions

BlackBerry Enterprise Service 10Licensing Guide

• Descriptions of different types of licenses

• Instructions for activating licenses

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Installation Guide Product documentation

53



BlackBerry Enterprise Service 10Configuration Guide

• Instructions for how to configure server components before you startadministering users and their devices

BlackBerry Device Service AdvancedAdministration Guide

• Advanced administration for BlackBerry 10 devices and BlackBerryPlayBook tablets

• Instructions for creating user accounts, groups, roles, and administratoraccounts

• Instructions for activating devices

• Instructions for creating and sending IT policies and profiles

• Instructions for managing apps on devices

Universal Device Service AdvancedAdministration Guide

• Advanced administration for iOS devices and Android devices

• Instructions for creating user accounts, groups, and administrator accounts

• Instructions for activating devices

• Instructions for creating and sending IT policies and profiles

• Instructions for managing apps on devices

• Descriptions of IT policy rules for iOS devices and Android devices

BlackBerry Management Studio BasicAdministration Guide

• Basic administration for all supported device types, including BlackBerry 10devices, BlackBerry PlayBook tablets, iOS devices, Android devices, andBlackBerry 7.1 and earlier devices

• Instructions for creating and managing user accounts in multiple Services

• Instructions for managing multiple devices for each user account

BlackBerry Device Service Policy andProfile Reference Guide

• Descriptions of IT policy rules and profile settings for BlackBerry 10 devicesand BlackBerry PlayBook tablets

BlackBerry Device Service SolutionSecurity Technical Overview

• Description of the security maintained by the BlackBerry Device Service,BlackBerry Infrastructure, and BlackBerry 10 devices and BlackBerryPlayBook tablets to protect data and connections

• Description of the BlackBerry 10 OS

• Description of the BlackBerry PlayBook OS

• Description of how work data is protected on BlackBerry 10 devices andBlackBerry PlayBook tablets when you use the BlackBerry Device Service


54


BlackBerry Bridge App SecurityTechnical Overview

• Description of how work data is protected on devices when you use theBlackBerry Bridge app

• Description of how work data is protected when it is in transit between aBlackBerry PlayBook tablet and a BlackBerry smartphone

• Description of attacks that the BlackBerry Bridge pairing process isdesigned to prevent


55

Glossary

APNs Apple Push Notification service

BlackBerryEnterprise Service10 databases

The BlackBerry Enterprise Service 10 databases are the BlackBerry Configuration Database(associated with the BlackBerry Device Service) and the Management Database (associated withthe Universal Device Service). By default, the databases are named BDSMgmt andBDSMgmt_UDS, respectively, when you install BlackBerry Enterprise Service 10.

BlackBerryEnterprise Service10 domain

A BlackBerry Enterprise Service 10 domain consists of the BlackBerry Enterprise Service 10databases and any BlackBerry Enterprise Service 10 instances that connect to them.

BlackBerry MDS BlackBerry Mobile Data System

CSR certificate signing request

DMZ A demilitarized zone (DMZ) is a neutral subnetwork outside of an organization's firewall. It existsbetween the trusted LAN of the organization and the untrusted external wireless network andpublic Internet.

DNS Domain Name System

FQDN fully qualified domain name

HTTP Hypertext Transfer Protocol over Secure Sockets Layer

HTTPS Hypertext Transfer Protocol over Secure Sockets Layer

IIS Internet Information Services

IKE Internet Key Exchange

IP Internet Protocol

IP address An Internet Protocol (IP) address is an identification number that each computer or mobiledevice uses when it sends or receives information over a network, such as the Internet. Thisidentification number identifies the specific computer or mobile device on the network.

IPsec Internet Protocol Security

JRE Java Runtime Environment

LAN local area network

NIC network interface card

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Installation Guide Glossary

56

RRAS Routing and Remote Access service

SMTP Simple Mail Transfer Protocol

SRP Server Routing Protocol

SSL Secure Sockets Layer

TCP Transmission Control Protocol

TLS Transport Layer Security

VPN virtual private network

WebDAV Web Distributed Authoring and Versioning

Installation Guide Glossary

57

Legal notice©2013 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks,names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countriesaround the world.

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EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS,ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED,INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS ORWARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLEQUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR ACOURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCEOR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICESREFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE ORPROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES ANDCONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THEDOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE

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HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEMTHAT IS THE SUBJECT OF THE CLAIM.

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Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure thatyour airtime service provider has agreed to support all of their features. Some airtime service providers might not offerInternet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider foravailability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services withRIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoidinfringement or violation of third party rights. You are solely responsible for determining whether to use Third PartyProducts and Services and if any third party licenses are required to do so. If required you are responsible for acquiringthem. You should not install or use Third Party Products and Services until all necessary licenses have been acquired. AnyThird Party Products and Services that are provided with RIM's products and services are provided as a convenience to youand are provided "AS IS" with no express or implied conditions, endorsements, guarantees, representations, or warrantiesof any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party Products andServices shall be governed by and subject to you agreeing to the terms of separate licenses and other agreementsapplicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM.


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Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerryDesktop Software, and/or BlackBerry Device Software.

The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicablethereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS ORWARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THISDOCUMENTATION.

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Documents

BlackBerry Enterprise Service 10 Version 10.1 Installation Guide-En