CRISES come in all shapes and sizes,

ranging from the slightly chaotic1 to

potentially catastrophic.2 No matter the degree

of their intensity, however, these critical periods

are all unwanted, troublesome and difficult to

handle. Everyone needs help and advice

during such turmoil.3 Here are some tips to

be aware of in the event of a crisis.

Have a Game Plan Already in Place

Prepare a response strategy in advance,

because you certainly won’t have time to

do so in the midst of an emergency.4 This

includes delegating5 responsibility, and

making it clear who is responsible for

talking to the media, who is part of your

互動版》正常 MP3 - 4 /慢速 MP3 - 29 朗讀版》Audio CD - 4

應變力決定你在老闆心中的地位

6危機處理 大心法

危機處理實戰對話

天有不測風雲，在瞬息萬變的商場更是危機四伏。一旦

發生職場危機，首要之務就是正視問題，切忌鴕鳥心

態。要培養職場應變力，就快跟著本期「職場生存術」

來一探危機處理的奧妙吧！

Managing Your Way through a Crisis危機處理6大心法

圖片提供：Wikipedia

職/場/生/存/術/

16

Managing Your Way through a Crisis

crisis management team and what their

specific duties are.

Don’t Pretend the Problem Will Simply Go Away

While it’s tempting to flee from the trouble

and hope it runs its course† quickly, this

approach will likely make matters worse.

Instead, it’s best to face the problem head-

on.6 In addition, don’t hide from the media or

give them “no comment” all the time; tell them

you are aware of the problem and are doing

everything you can to fix it.

Get Expert Help if You Need It

Sometimes, an emergency is just too big

for you to tackle7 by yourself. Seek out

professionals who can help you manage the

crisis, yet still protect your confidentiality.

Don’t Lie

You’ve probably seen movies where an “evil

corporation” tells lie after lie to mislead8 the

public. Ultimately, though, the falsehoods9 are

uncovered and hurt the company. That also

happens in real life. Just as your parents told you,

“honesty is the best policy.”

Throw Speculation10 out the Window†

Communication is vital during a crisis, but

stick to the facts. Don’t put your foot in your

mouth† by guessing out loud. Speculating is not

as bad as lying, but it can still come back to

haunt11 you.

Prevent It from Happening in the First Place

It’s almost always easier and less costly12 to

try to prevent a major problem from happening

than it is to solve it once it’s occurred. How can

you prevent disaster from emerging? The key is

to anticipate what can go wrong and then have

procedures in place to fix the problem quickly,

which brings us back to the first point of this

article: “Have a Game Plan Already in Place.”

As you can see, there are effective

methods available to help manage a crisis.

Follow the advice above when tackling your

next emergency. Or, better yet, use the tips

to prevent a crisis from occurring at all.

互動版》正常 MP3 - 5 /慢速 MP3 - 30 朗讀版》Audio CD - 5

中文翻譯請見 p. 19

1717

互動光碟收錄真人影片

角色介紹

Prices Up, Spirits Down

抗漲作戰

英語會話通

萬物皆漲唯獨薪水不漲，各種獨門省錢

撇步全數出籠。本期「上班族會話」教

你用英語談論油電雙漲以及生活中的各

種省錢祕訣。

物價英語必備辭彙

抗漲作戰會話速效特訓

手機動英文

4

4

4

Lindsay琳西 傑克的同事

Heather海瑟 數位媒體公司設計師

Vernon維農 數位媒體公司編輯

上班族

職場英語

English Only Jack傑克 財務顧問公司分析師

The Rising Cost of Living 物價飛漲篇

Making Ends Meet 量入為出篇

第二幕

第一幕

It seems as if everything is going up these days.看來最近什麼都漲了。

Yes. Everything except our salaries.是呀。除了我們的薪水之外。

You’re a real wealth of information about saving money.妳懂的省錢資訊真的很多耶。

Why don’t you ditch your lunch plans so we can talk some more about how to budget and save? 何不放棄你的午餐計畫，讓我們多聊一些如何制訂預算與省錢的撇步吧。

辦公室會話

47

Prices Up, Spirits Down

Have you tried group buying?你試過團購了嗎？

Well, I signed up with Groupon, but all I got were these lousy coupons.嗯，我有在 Groupon 註冊，但我拿到的淨是這些很遜的折價券。

Can you offer me a discount on this item? 這件商品可以打折嗎？

Sorry, but it’s a fixed price. 抱歉，這是不二價。

辦公室會話

48

物價英語必備辭彙

purchase [`p-t]4s] 購買

bargain [`b3rg4n] 特價（商品）

例 a real bargain 很划算

bargain sale大特價

discount [`d6ska8nt] 折扣

例 give/offer sb a discount給／提供某人折扣

30 percent off打七折

coupon [`kup3n] 折價券

economize [6`k3n4%ma6z] 節約；節省（+ on）

關 be frugal

[`frugy] 節省（+ on）

markup 漲價

同 price hike

省錢討論速效哈拉句

group buying 團購

50% 30%30%

$100

$100

$200

圖片提供：Chris、flickr、Scarlett Lin、Sunny Chiu

Yongduam Rock[%j7;d8`3m] 龍頭巖

濟州島北部著名自然景點

Teddy Bear Museum泰迪熊博物館

透過泰迪熊來表現人類百年重大發展的人氣博物館

Cheonjiyeon Falls[%t]6on`d.6j7n] 天帝淵瀑布

濟州島最大瀑布，附近景點包括仙臨橋與天帝樓

Oedolgae[%o5dol`g3e] 獨立岩

別名將軍岩，為電視劇《大長今》著名場景

Jisatgae Rocks [%d.6s3t`g3e] 柱狀節理帶

漢拏山噴出熔岩流入此海域而成的特殊地理景觀

Seongeup Folk Village [`s67;%d.e4p] 城邑民俗村

保留韓國古代村莊的原貌

Jeju Glass Castle濟州琉璃之城

陳列 250 餘件琉璃作品的造型主題館

Hallasan National Park[`h1l4%s3n] 漢拏山國立公園

包含 386 座火山、1800 多種植物和 4000 多種動物

Seongsan Ilchulbong Peak [%s67;`s3n] [%6t]6`b9;]城山日出峰 海底火山爆發而形成的巨岩

O’Sulloc Tea Garden [o%s6ol7k] O’ 雪綠綠茶博物館

了解韓國茶文化的好所在，館內亦陳設許多珍貴茶具

65

My Jeju Tour of Natural Beauty異國小旅行

濟州島旅遊地圖

My Jeju Tour ofNatural Beauty

踏上韓國濟州島時，馬上就為其多樣化景緻所傾倒。造訪不同景點時

更讓我對其風光秀麗的美景及獨特的風土人情有更深刻的體驗……

我的濟州之旅‧自然美景濟濟─ Scarlett Lin / translated by Chen Shin-Hong / edited by James Baron

互動版》正常 MP3 - 21 /慢速 MP3 - 46朗讀版》Audio CD - 21

ONE of the winners of the New7Wonders of

Nature competition, Korea’s Jeju Island lives

up to† its reputation. My first stop was Cheonjiyeon

Waterfall, a three-tier waterfall where great

cataractsh of water thunder1 down from above.

Nearby is the Seonimgyo Bridge, decorated with

carvings of seven nymphsh from a Korean legend.

At the Fountain of Five Blessings, tourists can

make a wish by throwing coins into a

sculpture of a money bag.

Arriving at Seongeup Folk Village

for our next stop, we were received

by dol hareubangs, patronh gods with

hats and big, round eyes. The local

residences are modest, with thatchedh roofs and

stone walls. The wind-breaking village walls built

of black lavah rock and the narrow alleys are other

unique features of the place.

Seongsan Ilchulbong Peak is a can’t-miss spot

in Jeju. We climbed this 182-meter-high volcano

rock during the rapeseedh season. The beauty of

the sea of yellow flowers set against verdanth hills

and crystal blue ocean was overwhelming.

In the north of the island is Yongduam Rock, or

Dragon Head Rock in English. The name derives2

from the rock’s supposed resemblance3 to

the head of the mythical creature. The rock was

formed by wind and sea erosion,h though a local

legend says it came into being when a dragon was

shot down with an arrow and landed

in the sea. Head up, gaping at the sky

from whence4 it came, the dragon

now howls on the shore of a rough

and tumbling sea.

Jeju Island boasts scenery that

changes with the seasons: beautiful flowers in

spring, shimmering5 ocean views in summer, and

maidenh grasses in fall. In winter, South Korea’s

tallest mountain, the dormanth volcano Hallasan,

glistens6 with snow-capped splendor.7 Whatever

time of year you visit, you can’t fail to be impressed

by Jeju Island. 中文翻譯請見 p. 68

濟州島守護神 ── 多爾哈魯邦

▲春天的成山日出峰油菜花海

▲夏季的蔚藍海景 ▲冬天的漢拏山雪景

▲與夕陽輝映的秋天紫芒

春

夏

秋

冬

濟州島四季風情畫

66

異國小旅行

66