Bineet Kumar#7,17th cross, 6th phase,J. P. Nagar, Mobile -9916240954Puttenhalli Road,B’lore 560078.Mail– bineet8050@gmail.com

OBJECTIVE

Maximize my team leading experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals.

Core Competencies:

Team Management. Service Operations (Incident Mgmt, Service Request, Change Mgmt). People Management. Project Management Leader for Linux up to L2 Support

PROFILE

RHCE,ITIL,PRINCE2 certified professional with 7.5 years of cross-functional experience in managing the entire Spectrum of IT Enabled Service related functions including Service Excellence, Technical support, Quality Compliance and Team Management.

An excellent team player with exceptional communication and interpersonal skills. Strong analytical capabilities and good customer management skills. A keen planner with proven abilities in addressing operational issues, resolving performance with

expertise in improving business performance and achieving desired objectives and organizational growth. Reporting (Weekly/Monthly/Annual Status Reports by Microsoft Excel, PPT). Process development, Documentation, Reviews and improvements. Experience in implementing & providing support for Linux to Level2 Served as leader of Unix & Window for L2 Support Acted as first point of contact for all major technical issues, including power outages, system failures and

disaster recovery. Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department. Planned, installed, maintained and optimized documentation of all Linux & windows hosts along with

hardware and software, security systems Successfully trained 36 employees to use new operating system (linux) Managed complex Linux, Windows projects, facilitating acquisition of business requirements. Prepared design specifications, developed reporting and analytics, tested and managed user adoption. Collaborated with small team to design and implement enhancements for 3 projects which resulted in a

revenue increase of 10%.

SKILS:-

Technical:- UNIX/LINUX ,Network asset management, WFL, Linc, C++, COBOL, JCLSQL Server Technical Documentation, Technical Support, Windows (2K, XP), Windows NT, Networks, Windows-Based Environment Netcool, Rational Clear Quest. Windows-XP, 2003, Linux 5.1, 5.2, 5.3, 6.0, Unix, Apache Tomcat, OS/390,UNIX).

Non-Technical:-Project management , Document management ,Excellent problem solving skills, Customer needs assessment Problem Analysis and Resolution, Problem Analysis and Resolution, Process Improvements, Quality and Productivity Improvement

PROFESSIONAL EXPERIENCE

NTT DATA, INC. Feb 2008 to Present

1.MORGAN STANLEY

Role: Project Lead

Details: Production Support and Maintenance 24 X7 basis. Team Size : 51 members

Duration: Mar 2011 to till date

Role & Responsibilities :

Technical Role:-

Troubleshooting for production/non production issues on priority to minimize the loss.

Determining Root Cause for the outages and determining the next course of action.

Managing configuring and monitoring Disk mirroring.

Experience in managing ext3/ext4 File systems, Partitioning.

Managing Server health monitoring, corrective and preventive maintenance for performance related issues.

Managing reboot & part replacement activities.

Server health monitoring, corrective and preventive maintenance for performance related issues.

Installation of patches and packages.

Disk Management and File system Administration.

Managing reboot & part replacement activities.

Swap space management.

NFS configuration & administration.

User Management & Administration.

Worked on VERITAS Clusters.

Hands on exposure on Failover and fail back of clusters and clear faults..

Installing and configuring ESX servers.

Installing, configuring and managing virtual infrastructure and virtual centre.

Creating and managing resource pools and adding the VM’s into resource pools

Management Role:-

Act as Point of contact for major Incidents in conjunction with the IT Coordinator & Business Process Owners.

Real Time & continuous follow-up with global support teams for Critical incident resolution.Manage and coordinate activities during overall ticket life cycle.

Ensure that the Incident record is fully updated prior to Problem Management handover. Responsible for sending all Incident notifications as per agreed process. Produce daily, weekly and monthly reports on volume, SLA's and OLA's. Manage bridge calls for effective coordination, incident resolution and service restoration. Continuously

follow-up with support team for relevant notification updates per SLA, and drive resolution. Follow the global Service Restoration Management Process. Ensure Incident Time line Report is created

immediately after resolution. Provide input to and coordinate the development of the Incident Report and the Root Cause Analysis

(RCA), including initial recommendations to prevent the re-occurrence of a similar incident. Review & assign new incoming requests to resources. Arrange meetings with Business Process Owners, Top Management & with project partners. End-to-End Project Management starting from project planning till closure:

Project Initiation (Initiate kick off meeting, identify stakeholders & procurement). Resource Management (Resource allocation & managing resources of project team). Planning (Developing project plan while taking TSD as scope document with timelines & risks). Execution (Manage project delivery & execute project plan as per the schedule). Control (Periodic review with Functional, Account & Business Process Owners on projects &

Monitoring its progress accordingly). Change Management (Plan/Schedule a change, working on approvals, attending CAB meeting &

making sure changes are implemented accordingly). Communication Management (Ensure clear communications, periodic project status reports,

scheduling meetings, sharing minutes, stakeholder management & other project communication documents).Project Closure- taking Business approvals & closing the same.

Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business.

Producing project definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources.

Co-ordinate with account manager & delivery manager as per requirement and weekly basis.

Prepare Project Status Reports and Project Change Requests through CIPI database for higher management

2. Unisys BT-Operations

Project: British Telecom (U.K)

Team Size: 11 members Duration: Feb 2008 to Feb 2011

Designation: Senior Software Engineer

Responsibilities –

Handle Incidents and Service requests within SLA. Identify P1/P2 Tickets, Engage Escalation Desk for quick resolution and notify affected users. Delivery of the changes to the customer through email to avoid chaos at the last minute. Controlling of the procedure’s flow, documenting the complete process for future reference. To collect the data related to the change from required teams and notifying clients on the changes that are

scheduled.Estimation of impact and duration of the changes. Single Point of Contact for the Unisys and BT (British telecom) Duty manager. Ensure project meets requirements and objectives. Deal with operational issues. Working on team performance as per client feedback. Managing & Analyzing of Scheduled jobs when Batch jobs running delayed due to various reasons. Document Manager: Managing/updating a set of 500+ documents involved in the project if there will any

change in process & task.

Managing & performing on Unisys A-series VSE500 Mainframe and Unix servers, supporting the British Telecom voice mail and text services.

Managing the platforms with the help of all the monitoring applications including IBM Tivoli Netcool and make sure that all application are up & running.

Making sure that all team members have performed the tasks as per the checklist. Managing the physical aspects of the Unisys Mainframe servers remotely via ISO SCAN to run the

process smoothly. Managing & active participant in handling and answering BT quires through mails; phone. Managing escalation process, fault logs process for incidents and planned works process as per SOW. Managing the process with client expectation of Zero downtime of the voice mail service provided. ) Provide resolution of procedural, process, information and technical problems for requests from internal

client base submitted via phone or chat. Provide audit trail of all problems and resolution (input, monitor, action and close) through the use of

required tools. Assume ownership of problems from any internal client, and follow path of escalated contacts to insure

the problems are resolved in timely and effective ways to the satisfaction of the requestor. Follow-up with clients and utilize case handling and closure policies to insure satisfaction. Identify systematic problems and/or recommend opportunities for improvement that will eliminate or

reduce problems in the field. Follow established procedures for call referral, escalation and problem resolution. Work cooperatively with other team members to resolve problems to the satisfaction of the

administrators. Communicating ongoing outage to the clients and providing them with a Work Around. Recommend modifications to existing procedures or new procedures that will improve the overall

operation of the Command Center Team.

PROJECTS

Phone set-up for London Olympics: Headed and assisted the team in setting up IP phones and Voice mail Account for BT customers who supported Olympics.

Migration of users from One campus to another: Headed the team to migrate user extensions. Ordered IP phones, Set-up local Bangalore extensions for users who moved, configured soft-phones, provisioned Unity Connection for UNISYS.

Brazil FIFA BT Phone set-up: Setting up phones and Voice mail accounts for BT Engineers Supporting FIFA..

CAPABILITIES

Excellent client relationship and timely response coupled with user satisfaction. Able to lead a team, train and work individually as well. Enthusiastic, Good Decision Making and Planning Skills. Excellent documentation skills, Time Management, Flexible in all environments andFuturistic in

approach. Taking ownership of activities, positive and a good listener.

CERTIFICATIONS/TRAININGS/AWARDS

Certification - ITIL Foundations V3 RHCE, PRINCE2. In house Training\Awards:

a) Basic of Networking, MCSE (Windows Administration), Customer Service Orientation.b) Root Cause Analysis (RCA), Conducting Meeting Effectively ,Managerial Skills Training .c) Spot Award for best performanced) Pin Award for Consistence performance.e) Outstanding performance awardsf) NLCI Topper awardg) Best Technical Paper Awardh) Gold Club Certification Award

EDUCATIONAL & PROFESSIONAL CREDENTIALS

Bachelor of Engineering from Manipal institute of technology, Manipal. PUC – (PCMB), T. N. B College Bhagalpur, Bihar. 10th – T.N.B Collegeate , Bhagalpur , Bihar.

PERSONAL DETAILS:

Passport No : G2027999. Languages Known : English, Hind.

Date:- Signature