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BHSCT Family Support Hubs Report Card
Annual Report Card 2019/20
July 2020
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How much did we do? 1
Performance Measure 1: No of Families, Children & Parents
Referred through Family Support Hubs -2019/20
In 2019/20 there was a slight decrease in families referred
through Family Support Hubs in Belfast than in 2018/19. There
were also 2008 telephone enquiries throughout the year.
Q1 Q2 Q3 Q4
Number of FamiliesReferred
611 476 609 500
0
400
800
Number of Families Referred - 2019/20
1057
2223 2136 2267 2196
0
500
1000
1500
2000
2500
2015/16 2016/17 2018/18 2018/19 2019/20
No. of Families
Q1 Q2 Q3 Q4
Children Referred 876 662 910 673
0200400600800
1000
Number of Children Referred - 2019/20
1511
3214 3264 3259 3121
0
500
1000
1500
2000
2500
3000
3500
No. of Children
Q1 Q2 Q3 Q4
Parents Referred 582 480 602 495
0
500
1000
Number of Parents Referred - 2019/20 948
2048 2076 2190 2159
0
500
1000
1500
2000
2500
No. of Parents
Q1 Q2 Q3 Q4
Telephoneenquiry/advice only
539 479 535 455
400500600
Telephone enquiry/advice only -2019/20
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http://www.bing.com/images/search?q=family+icon&view=detailv2&adlt=strict&qpvt=family+icon&id=7849DAC553E44D40C7DBC73AC95357CB98376F8E&selectedIndex=4&ccid=pPvYV2Uu&simid=607998449092526242&thid=OIP.Ma4fbd857652e5cfd2ca448db2100c203o0
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How much did we do?
Performance Measure 2: Children Referred by Age Profile -
2019/20
Please Note: As well as 3121 children referred an additional
1214 children benefitted as they were part of the families
referred.
0-4 agerange
5-10 agerange
11-15 agerange
16-17 agerange
Parentunder 18
years
Q1 204 417 212 41 2
Q2 186 306 144 26 0
Q3 274 381 215 39 1
Q4 182 299 149 42 1
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150
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27%
45%
23%
5% % of Children Referred by Age Profile
1403 (45%) children in the 5-10 age group were referred within
Belfast in 2019/20.
846
1403
720
148 4
0
200
400
600
800
1000
1200
1400
1600
0-4 age range 5-10 agerange
11-15 agerange
16-17 agerange
Parent under18 years
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2
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How much did we do cont’d….? Performance Measure 3: Children
with a Disability Referred - 2019/20
Throughout 2019/20, Children with Autism (including Asperger
Syndrome) had the highest number of disability
referrals in Belfast (55%).
1 2 3 4
Physical 23 17 20 10
Learning 21 25 26 23
Sensory 4 5 7 5
Autism (includingAsperger Syndrome)
120 100 116 89
ADHD/ADD 40 28 23 9
Other (e.g.AcquiredBrain Injury) Please
specify:4 6 14 31
0
20
40
60
80
100
120
140
Nu
mb
er
Physical Learning Sensory AutismADHD/AD
DOther
Total 70 95 21 425 100 55
050
100150200250300350400450
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25%
75%
Children Referred with a Disability
Total Children with aDisability (No=766)
Total ChildrenReferred without aDisability (No =2355)
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How much did we do cont’d….?
Performance Measure 4: Household Composition -2019/20
The highest group of families referred were Lone parent families
at 1301 followed by Families with both parents 745. There was an
increase from the previous year in One parent + partner (99) and a
slight decrease in Guardians (7) and Kinship Carers has increased
from 13 to 35. There were 3 singles and 6 Other.
Home (bothparents)
Home (oneparent)
Home (oneparent +partner)
GuardianKinship
Carers TotalSingle
Other
Q1 217 339 34 6 14 0 1
Q2 158 287 23 0 8 0 0
Q3 196 375 29 1 7 0 1
Q4 174 300 13 0 6 3 4
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745
1301
99 7 35 3 6 0
500
1000
1500
Home (bothparents)
Home (oneparent)
Home (oneparent +partner)
Guardian Kinship CarersTotal
Single Other
Tota
ls
4
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How much did we do cont’d….?
Performance Measure 5: Main Presenting Reasons for Referral -
2019/20
The main reason for referral in 2019/20 was Parenting
Programmes/Parenting Support followed closely by Emotional and
Behavioural Difficulty (EBD) Support for primary school children.
Counselling Services for children/young people One to one support
for young people, EBD support for parents, Financial Support and
Youth Activities are also in the top eight reasons.
Parentingprogrammes/parenting
support
EBDsupport for
primaryschool
children
Counsellingservices for
children/youngpeople
OtherOne to onesupport for
youngpeople
Emotionaland
behaviouraldifficulty
support forparents
Financialsupport
Youthactivities/support
Reason for Referral 438 415 390 377 311 282 223 206
0
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100
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200
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300
350
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450
500
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Reason for Referral
5
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How much did we do cont’d….?
Performance Measure 5: Main Presenting Reasons Unmet -
2019/20
The main reasons unmet in 2019/20 was Counselling Services for
children/young people, Autism/ADHD support for children, Disability
Support and Childcare Support.
Counsellingservices for
children/youngpeople
Autism/ADHD
support forchildren
Disabilitysupport
Child caresupport
Youthactivities/
AfterschoolServices/Support
Parentingprogramme/ parenting
support
EBDsupport for
primaryschool
children
One to onesupport for
youngpeople
InterpretingSupport
AdultMentalhealthissues
EBDsupport for
parents
Unmet Need 76 74 62 42 28 21 17 17 15 14 10
0
10
20
30
40
50
60
70
80
Tota
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Unmet Need
6
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How well did we do it? Performance Measure 6: Families Referred
that were Accepted & Signposted, Above Tier 2 or Other Reasons
for Outcome of Referral- 2019/20
Performance Measure 7: Achieved in 4 weeks & 5-8 weeks or
Not Achieved – 2019/20
The vast majority of referrals to Hubs were processed within 4
weeks and the remainder within 5- 8 weeks. 59 exceeded the maximum
8 weeks timescale within Belfast Area. This ensures families
receive a timely response to their immediate needs from the Hub
Co-ordinator.
Q1 Q2 Q3 Q4 Total
Families Referred 611 476 609 500 2196
Accepted and Signposted 483 388 525 379 1775
Further Information Required 62 33 30 43 168
Signposted but family did not engage 34 25 24 20 103
Above Tier 2 (Referred back to Gateway) 22 21 18 27 88
Unable to meet need of referred family 10 9 12 31 62
0
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2500
Fam
ilie
s Si
gnp
ost
ed
Q1 Q2 Q3 Q4
Achieved in 4 wks & 5-8wks 565 419 586 461
Achieved in 8wks+ 13 3 19 24
Not Achieved in Timescale 33 54 4 15
0
100
200
300
400
500
600
700
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7
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How well did we do it cont’d……?
Performance Measure 8: Total Percentage of Referrals by Referral
Agency - 2019/20
In the Belfast Area Self referrals are nearly a quarter of the
key referrers at 22%. Health Visitors, GPs and Community
Organisations are the second highest referral agencies at 11%,
followed by Schools at 10%. CAMHS are 8%, followed by Re-referrals
at 7%.
22%
11%
11%
11%
10%
8%
7%
3%
3%
3% 3%
3% 2%
2%
1%
Self referral
Health Visitor
GPs
Community organisation
School
CAMHS
Re-Referral
Allied Health Professionals
SureStart
Education Welfare Service
Other Social Work Services
Voluntary organisation
Gateway
Other
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How well did we do it cont’d…….?
Performance Measure 9: Number of Parents / Children referred who
did and who did not take up the service offer 2019/20
Q1 Q2 Q3 Q4
Number of children/ parent referred onwho took up the service
offer
765 596 973 659
Number of children/ parent referred onwho did not take up the
service offer
93 69 86 99
Services not yet allocated to family 113 51 70 27
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9
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Performance Measure 10: 10 Standards Fully Implemented -
2019/20
How well did we do it cont’d……?
Standard 1. Working in PARTNERSHIP is an integral part of Family
Support. Partnership includes children, families, professionals and
communities
Standard 2. Family Support Interventions are NEEDS LED (and
provide the minimum intervention required)
Standard 3. Family Support requires a clear focus on the WISHES,
FEELINGS, SAFETY AND WELL-BEING OF CHILDREN
Standard 4. Family Support services reflect a STRENGTHS BASED
perspective, which is mindful of resilience as a characteristic of
many children and families lives
Standard 5. Family Support is ACCESSIBLE AND FLEXIBLE in respect
of location, timing, setting and changing needs, and can
incorporate both child protection and out of home care
Standard 6. Family Support promotes the view that effective
interventions are those that STRENGTHEN INFORMAL SUPPORT
NETWORKS
Standard 7. Families are encouraged to self-refer and
MULTI-AGENCY REFERRAL PATHS are facilitated
Standard 8. INVOLVEMENT OF SERVICE USERS AND PROVIDERS IN THE
PLANNING, DELIVERY AND EVALUATION of family support services in
practised on an on-going basis
Standard 9. Services aim to PROMOTE SOCIAL INCLUSION and address
issues around ethnicity, disability and urban/rural communities
Standard 10. MEASURES OF SUCCESS are built into services to
demonstrate that interventions result in improved outcomes for
service users, and facilitate quality assurance and best
practice
All of the Hubs in Belfast have implemented the 10 standards.
Each one has an action plan in place identifying areas for
development such as promotion of the Hub in the locality, working
with schools to ensure access to early intervention services for
families and ensuring there is equality of access across each of
the geographic areas.
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Family Samples
Is anyone better off?
Case Study A A school referred a mother with 3 children whose
husband died for support from the Family Support Hub. Each child
had responded differently one was angry and another refused to talk
about his dad. They were as a result able to avail of Family
Counselling and Family Therapy.
Case Study B A GP referred a mother with 5 children aged between
2 years and 14 years of age to the Hub. The 7 year old was
exhibiting behavioural issues both at home and school and there
were some concerns he may be ADHD. The family it was ascertained
following referral had a number of other issues and as a result
received parenting support , some financial assistance, mentoring
for the 7 year old and referral to SureStart for the 2 year old. As
this referral was received during December they also received a
hamper and toys and gifts. Mum reported she was really grateful and
would be confident about seeking help in the future.
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Family Samples
Is anyone better off?
Case Study C “A mum with 3 kids was finding it very difficult
financially due to trying to feed her 3 children aged 5- 11. She
was initially referred to the Family Support Hub for a food parcel
by Education Authority. On speaking to mum it also transpired she
had depression in the past and was finding having everyone at home
a struggle. One of her children was also feeling particularly
anxious, dealing with issues in reference to lockdown and not
seeing friends socially. Spending time speaking to mum enabled me
to refer her and her child for further services in particular
counselling which only happened because of the referral for her
immediate need for food.” (Family Support Hub Co-ordinator Belfast
area)
Case Study D “These parents have 5 children from 0-6 years old.
The referral came from school who indicated they were going to be
in need of ongoing food parcels due to the financial strains of
Covid 19, the children being at home all day and the father being
‘laid off’ work with no income. This family were awaiting benefits
as well as school dinner money being paid retrospectively. After
speaking to the family on a follow up call I was told they were
really struggling using a smart phone for two of the older kids as
they had no technology in the home. They also expressed the need
for resources and support with regards to their 6 year old autistic
son who was finding the transition during lockdown very difficult
and this was putting additional stress on mum and dad. Therefore a
referral was also made to Autism NI, on their behalf, as well as
printable resources they could use at home as they did not have the
facilities to do so.” Belfast Hub Co-ordinator.
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