Best People's Skill

8/13/2019 Best People's Skill

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1 0 p e o

p l e ’ s s k i l l

t o

G E T

T H

E R I G H

T E D G

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Presented by….

Vikash Shaw



EXPRESS BOLDLY

Be assertive. The team needs your inputs and ideas, so

learn to express yourself verbally and in writing. Bedirect and clear, using simple language and minimum

words. Assertiveness is not aggression, so stick to

positive language, learn to accept a 'No' and don't

alienate people by bragging. bserve how people reactto your words and choose them accordingly.



LISTEN SINCERELY

!f speaking up is important, learning to listen is critical.

"etting the communication right the first time saves youtrouble later. Be #$$% present in every conversation and

listen sincerely, and with humility and empathy. &o not

fidget, worry about your problems or sit in udgement.

(ith time, you will understand different communication styles and avoid misunderstandings.



RESOLVE CONFLICTS

)onflict resolution is the biggest skill that managers and

leaders need. *tart by building trust. Being fair will help people listen to you during disagreements. To resolve

issues, seek common ground between both parties and

present both sides e+ually. ind consensus and hold

people accountable for their actions. ocus on the solution, not on the problem or people concerned.



SHOW INTEREST

The workplace is for teams, not individuals. *uccess comes

only thro ugh team work. The closer the bonds you build

with people, the easier your work will be. Break the ice

with a smile and increase +uality time spent with people,

both in and outside office. "enuine interest for team

members will bring them closer to you.



SAY THANK-YOU

-ven if it appears difficult or corny, learn to say thankyou

and express gratitude. Be sincere and specific in your

words. Acknowledge your subordinate who stayed back

late to complete the presentation for your meeting. /our

acknowledgement helps people feel energised and

creates an enabling environment for the team.



BODY LANGUAGE

-ach organisation and team has its code of conduct besides

the expected workplace behaviour. 0ay close attention

and follow both general and local eti+uette. 1aster non

verbal communication2 have clear eye contact and a

confident posture. nly if your body language and

behaviour are in line with expectations, will your wordshave an impact .



ASK QUESTIONS

3earn how to +uestion people and respond in the right way.

4uestions are vital to learn how things work, foster close

relationships in a team, manage people and proects and

avoid needless conflict. The right way causes people to

calm down and reach an agreement. Avoid a manner that

assumes wrong intention or wrongdoing on the other person's part.





DON'T LOSE YOUR COOL

6* 0resident Barack bama is known to never lose his

cool even in the most stressful situations. &oing so will

give you power over the $situation and people involved.

The first step towards learning to control your anger is

to shut up and walk out or walk away till you have

calmed down. /ou can come back later with a plannedresponse to achie ve your aims with minimum

disturbance to you or your team.



ASK WHAT YOU WANT

The +uickest secret to success is to ask yourself2 '(hat do !

want7' igure out what you want from the situation or

the person you are dealing with. This will help formulate

a plan and take the best action possible. 8nowing what

you want from people will empower you to redirect a

challenging relationship or even terminate it withminimum pain, if the need arises.



IVE CRITICAL WORK SKILL



BEAT THE BELL

Be on time, every time. !t includes being seated at your desk

when the office begins and being punctual for a meetingcalled by your team leader. To remember nonroutine

commitments, set up a reminder #9 minutes prior to the

meeting through your online "oogle calendar.



BATTING AVERAGE

/our work reputation depends on tasks and proects you

complete successfully. )onstantly find ways to solve problems that crop up invariably. /our batting average

improves with every task you complete on your own and

drops when you go back to ask for solutions.



MOVE EVERY MONKEY

All communication that you receive, be it a re+uest for

information or a new task for you, goes on your todolist. 8eep the list moving by replying to every email and

confirming tasks on completion. &on't let any monkey sit

on your back for too long.



STAY IN SIGHT

'ut of sight' can result in 'out of ob'. Be visible to your

team or make sure that your work is visible at all times. 0eople tend to remember who was around when the

going was tough, so be present to help your team when

the big proect deadline is near.



RAISE YOUR HAND

1any people find it tough to ask for help. Also, there are

tasks that no one wants. !n both cases, raise your hand.:olunteer to help colleagues and complete unsavoury

tasks. This is the fastest route to being indispensable.



ACKNOWLEDGEMENT

ECONOMICTIMES COM

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Best People's Skill