Resume

Frank D. Titus

726 Fontaine Street, Alexandria, VA 22302571-213-6011ft12a1896@westpost.net

Career Objective:Achieved, however, after 3+ years of retirement, I am ready to return to the workforce and face new challenges.

Summary:I have been the executive at the center of every significant event affecting theFederal Government's retirement and insurance programs since 1984 and my recordof accomplishments is unsurpassed. I am an innovator and visionary who produces results and stand ready to make a difference in your organization.

Experience:1984: Became a member of Senior Executive Service (SES) and held following SESpositions associated with retirement and insurance programs that OPM administers:

* Assistant Director for Financial Control and Management (Comptroller)* Program Officer for Implementing Federal Employees Retirement System* Assistant Director for Insurance Programs* Assistant Director for Retirement Programs* Assistant Director for Long Term Care Insurance* Deputy Associate Director for Retirement and Insurance* Associate Director for Retirement and Insurance

Accomplishments in these positions include:

* Instituted letter of credit system for major health insurance carriers that reduced budgetary outlays by $1.2 billion in 1985 and was recognized with an awardfrom Department of the Treasury

* Engineered a government-wide system for administration of temporary continuation of health benefits (COBRA) coverage at Department of Agriculture's National Finance Center, eliminating need for scores of agency-based systems.

* Implemented the Federal Employees Retirement System (FERS) in 1987, includingan opportunity for employees with coverage under old Civil Service Retirement System to elect FERS. My work and leadership were recognized with my first Presidential Rank Award.

* Personally forged a customer-focused orientation in retirement operations andre-engineered a number of retirement processes. After one year of my leadership, customer satisfaction levels increased by record levels; benefits to survivorsof deceased retirees were being authorized overnight, and there was a dramaticincrease in services available by phone. An example of my style and impact is that after a tour of retirement's mail and file center, I empowered five employees that previously only read and routed mail to provide short answers via a simplified, informal process. They answered 400,000 letters in a six month period.

* Devised and supported enactment of the formula currently used to calculate theGovernment's contribution to health benefits premiums.

* Implemented Patients Bill of Rights; Patient Safety; and Mental Health/Substan

 

ce Abuse Parity Programs and introduced Consumer Driven Health Plans and HealthSavings Accounts within the Federal Employees Health Benefits Program. Personally directed reorganization of health plan brochures (to ease comparisons) and recast them into plain language. I also devised and implemented a performance based incentive system for community rated carriers. My work in Insurance Programswas recognized with my second Presidential Rank Award.

* Fathered creation and implementation of the Federal Employees Long Term Care Insurance Program (FLTCIP) in 2001-2 and was heavily and personally involved in crafting the authorizing legislation and gaining industry and Congressional support leading to enactment. Oversaw a RFP process that defined benefits that we sought and resulted in administration of FLTCIP being awarded to MetLife and JohnHancock as Long Term Care Partners. Today, FLTCIP is the largest long term careinsurance program in the nation and is administered John Hancock.

* Implemented a flexible spending account program for health and dependent carefor Federal employees (FSAFEDS) in 2002 and more than 225,000 employees are currently enjoying the tax savings that this program provides at no net cost to Government.

* Conceived and guided the development of a central portal for enrollment and funds accounting for carriers (now 10) participating in voluntary Dental and Vision benefit programs that became available to Federal employees in 2006. The portal, known as BENEFEDS, eliminated the need for 10 carriers to establish interfaces with agency payroll/personnel offices and for agencies to develop systems tosupport enrollment and reconciliation. For the 2008 contract year, BENEFEDS processed over one million enrollment actions, 75% of which were completely web-based, requiring no customer service representative support.

Education:Education: Bachelors (in Business, with distinction) and MBA (Teaching Fellow)from George Washington University

References: Available Upon Request