BENCHMARKINGPresented by: Beth B. Risinger

CEO/Executive Director

Packer Valley Chapter Whirlwind Educational

Conference & Tradeshow

Benchmarking Can Be Exciting!

During this comprehensive seminar on Benchmarking, each attendee will learn how to develop a plan, collect the appropriate data, analyze the data and finally, adapt and implement the entire process. You will leave this seminar with a great deal of knowledge while feeling energized and ready to evaluate competitive facilities.

Benchmarking

DefinitionBenchmark: 1. A surveyor’s mark…that

has a known position and altitude: benchmarks are used as reference points in determining other altitudes…2. A standard or point of reference in measuring or judging quality, value, etc.

-Webster’s New Universal Unabridged Dictionary

4 Steps of Benchmarking

1.The Plan

2.Collect Information

3.Analyze Information

4.Adapt and Implement

My Benchmarking Plan

Planning and collecting stages should consume ½ of your benchmarking time.

Choose the function to benchmark.

Depict how you do the function.

My Benchmarking Plan

Choose the benchmarking team.

Analyze the industry Evaluate

organizations to benchmark.

Collect Information

Use a common definition for the process. Do not implement all parts of the process. Look for common threads among

facilities. Look for bright, refreshing new ideas for

implementation. Analyze the performance factors—those

that are significant. Assign numerical values to each

performance factor.

Analyze the Information

Measure the gap between you and your competitor.

Be objective; do not place blame for performance difficulties.

Plot the key performance factors. Gain buy-in from employees. Know the outcome you want to achieve.

Adapt and Implement

Go deeply into detail when reviewing staff’s processes.

Take variables into account. Prepare your Action Plan. Provide for continuous improvement. Test the improved system. Provide for yearly updates.

Benchmarking as a Continuous Process

Changes in industry

environment

Process Improvement

Raising the standard

Reviewing processes for improvement

Organizations for Benchmarking

Kaiser Associateswww.kaiserassociates.com

Total Benchmarking Solutionswww.totalbenchmarksolutions.com

The Delta Groupwww.deltagroup.com

Press Ganeywww.pressganey.com

The Association for Benchmarking Healthcarewww.abhc.org

Premier is another benchmarking service that many hospitals participate in…usually your finance officer (CFO) is the person handling this area. Ask them to provide you with a list of best practice hospitals. Premier will usually give you a name and contact number for peer/like members.

www.premierinc.com

Organizations for Benchmarking

Let’s review

Please close your workbook

Test Questions

1. Benchmarking is:A. Continuous ProcessB. Done only onceC. Done every 10 years

2. When selecting a team go to: A. Frontline StaffB. ManagersC. All levels of the organization

3. Three Key Performance Factors are:1. ________________________________________2. ________________________________________3. ________________________________________

Test Questions

4. To collect information; name two tools:1. ________________________________________2. ________________________________________

5. The key to benchmarking is to measure productivity.A. TrueB. False

6. When benchmarking, the team does not have to worry about variables.

A. TrueB. False

Test Questions

7. Once your benchmarking results are complete, what do you do next?

1. Dance the “jig”2. Implement them3. Print them

8. Should you do the benchmarking process by yourself?1. Yes2. No

9. There are companies that do benchmarking. Name one.1.______________________________________________

How many angels can dance on the

head of a pin?

It depends.

Performance Indicators

Beth Risinger can be contacted by email at

brisinger@ieha.org or by phone at 1-800-200-6342 ext:

104

Questions ??

All About IEHA