BEING ORGANIC & NATURAL IS IN OUR HEART

Fast Moving Consumer GoodsWe are there today….

Delmar’s Company Overview

Since 1965 Delmar has been working with customers and creating success stories by linking our tradition of service excellence with innovative solutions while keeping your customer in mind.

Delivering to your customersWithin the last 24 hours, Delmar Logistics has provided fulfillment services to one of your customers. We strive on the diverse needs of your industry because we do it every day. Today’s retailers have very high demands and require flexibility within their supply chain no different than what Hain-Celestial requires from their 3PL partner. This is the foundation Delmar has built its business on albeit capacity, cost structure

and resources which make Delmar the ideal partner.

Delmar’s mission is to provide best in class fulfillment services to our custom-ers through our global network of facilities powered by our superior fulfillment technology and led by professional logisticians. Delmar focuses on meeting

the five key needs of today’s market;

1. Superior fulfillment services:The right product, in the right place, at the right time.

2. Leverage our technology platform to flawlessly handle integration, compliance and order/inventory management, system enhancements to drive efficiency into our operations.

3. A strategic partnership with clients that understand and respond to their business needs for both today and tomorrow.

4. Continuous improvement focus to reduce operating costs, without impacting quality and service.

5. Empowering our team of logistics professionals and investing in their growth and development.

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Warehouse & Distribution Services:

Delmar’s best in class fulfillment offeringsupports all of these activities and offers customers and unparalleled combination of speed to market, accuracy, scalability,

flexibility, quality and compliance and cost.

ü End to End order fulfillment services

ü E-commerce and retail fulfillment

ü Retail Compliance

ü Reverse Logistics

ü Outbound Delivery leveraging Delmar’s distribution Network and Fleet

ü Scan to verify for the perfect outbound order

ü Lot Code tracking, batch control, Expiry dates

ü RF enabled, scalable Tier 1 WMS

ü Real time reporting and visibility

ü Serialization

ü Freight Consolidation

ü Cross Docking Services

ü Trucking and Ground Services.

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Our solution is a bottom up approach layered with best in class processes and productivities, where Hain-Celestial gets the benefit from day one.

Flexible Labor: We take a hybrid approach to manage labour within our facilities. First, we have a compli-ment of Delmar full time employees whom flex be-tween accounts based on the demands of each cus-tomer while using standard processes to carry out the day to day functions. By taking this approach,

Adding to our foundation

Building on existing roots

Smoothing the groundworkwe realize a reduction in training costs and can manage the fluctuations of volume across multiple customers in our facilities. This approach provides our customers with both flexibility and cost con-trol. Additionally, when peak volumes arise above our full-time staff’s processing capacity, we then complement our labor planning with Temp labor utilizing an ease vs impact approach to meet busi-ness demands.

Display building has become a growing need for our customers. Our team today is building made to order custom pallets for mass retailers such as Costco, Walmart, and others. The products can be as simple as bundling, sku manipulation or more complex builds such as creating multi packs, display building or pack reconfigurations. Our success of delivering a cost effective solutions has been enabled by clear and precise SOP’s, training, and planning to execute at the needs of our customers today.

This turnkey solution does not stop there for Hain-Celestial, your Delmar team will work with you on design strategies, build efficiencies and planning to execute projects when needed, on time and on budget whether it is a standalone project or an ongoing need, we are there when you need us, today and tomorrow.

Today Delmar has been col-laborating with Hain-Celestial for Canadian Customs Bro-kerage Services and Ground transportation across North America.

Delmar understands that change can be difficult. At Delmar we have a defined onboarding process with control gate procedures and executive sign off through each control stage. Managing projects and executing flawlessly is our goal, while mini-mizing service interruptions. Our project man-agement team utilizes tools such as Gantt charts, project charters, scope changes, and control gates to provide visibility to ensure a seamless transi-tion, and that communication is at the forefront.

The nuts and bolts

Customers have found this approach comforting creating transparency throughout the on-board-ing experience.

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Partnership

A recipe for a true partnership begins with the these key ingredients. A commitment to listening, to un-derstanding and anticipating our clients’ needs-and reacting to those needs. We have assembled experts from a broad range of disciplines, including merchan-dising, logistics, professional services and technology, to help clients with their supply chain efforts. Our clients have consistently told us that Delmar does a lot more than act as a third party fulfillment provider we help our clients build their businesses.

Today just isn’t good enough…. Continuous Improvement Program

Continuous Improvement is a key element to drive a healthy partnership and commitment to meet our customer’s needs and improve operational efficiencies. Our approach is to deliver both inside and outside the four walls of the facility. Through this avenue, we are able to deliver on productivity, improve business

Technology Platform: We invest in the latest technology, enhancements, and training so our customer doesn’t have to.

Best in class fulfillment means more than just moving product. Delmar also recognizes that

• Hain- Celestial has 24X7 real-time web-based information on inventory levels and order status.

• On demand comprehensive reporting availability to accurately measure and track business performance.

• Provides a range of value-added services, including returns management, best ship capability, product assembly and kitting, labor management.

processes all managed by our Lean initiatives, Kaizan workshops and 5S as the foundation. Our WMS is continuously refined with a continuous improve-ment orientation, with a pipeline of enhancements to reduce operating costs. As Delmar gains experience with managing the nuances of Hain’s supply chain, we will continue to adjust our practices to ensure maximum efficiencies.

As outlined in the Fixed Variable pricing Delmar is committed to sharing savings from our Continuous Improvement program with Hain-Celestial.

Delmar’s disciplined approach to continuous im-provement is a product of our team’s deep experience in logistics, management consulting, engineering and systems development. Our process involves.

• Leveraging value stream mapping to break down silos and develop fluid end to end process.• Identifying, Measuring and Reporting on Key Performance Indicators that make sense for Hain- Celestials business.• Sharing best practices and proven methods that work.• Deviation Management, with root cause analysis and corrective actions.

the ability to integrate with our customers systems is a critical aspect of our service offering. Delmar has a technology platform to flawlessly handle integration, compliance, order/inventory man-agement real time.

• Future enhancements: Voice Pick, Countback, Dock Scheduling, Task Interleaving, all of which will be rolled out in 2018.

• Ability to customize without augmenting the internal shell of the system so upgrades can be done seamlessly and without fail.

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FoodShare is a non-profit organization that works with communities and schools to deliver healthy food and food education. They strongly believe everyone deserves access

to affordable high-quality fresh food.

The organization’s mission is to engage their community in meeting the food needs of northern Toronto by

providing dignified food assistance, education and long-term food solutions.

The Greater Vancouver Food Bank is dedicated to empowering people to nourish themselves by providing

access to healthy food, education and training.

Since 1991, Evergreen, a Canadian charity and international thought leader, has provoked bold action in transforming public landscapes into thriving community spaces with

environmental, social and economic benefits. At the core of our work is the belief that involving people directly in the

process of restoring the health of local ecologies and their communities positively affects the attitudes and behaviours

that lie at the core of the sustainable city.

TerraCycle Canada, a Progressive Waste Solutions partner, takes difficult-to-recycle packaging and turns it into afford-able & innovative products. Founded in 2001, TerraCycle is

the world leader in the collection and reuse of non-recyclable post-consumer waste.

It repurposes the waste into sustainable, affordable materials and consumer products. In 21 countries, the waste is

collected through programs that donate money to schools and charities. To learn more, visit www.terracycle.ca.

Delmar believes strongly in giving back. While it is always challenging to choose which causes and organizations to fund, It remains incumbent on all of us to do what we can for those who are less fortunate and to help make the world a safer happier place. In addition to funding, we also feel strongly that it is essential to give of oneself. For years we have done ex-actly that by encouraging our management, their families, our associates, employees and executives to support something they believe in. This is our way of ensuring them that Delmar supports their causes and will be there to see them through.

In an effort to encourage others in this regard and to help promote those institutes and organizations which we believe do an outstanding job helping to heal the planet and its inhabitants, we are pleased to provide but a brief listing and some links of our favorites.

These are some of the organizations we work with. For more information, please visit our website at Delmar.ca.

Aligning cultures of philanthropy.

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