BB&T CashManager OnLine Getting Started with Positive Pay€¦ · · 2017-06-135 File Testing ... Positive Pay and Payee Positive Pay ﬂ ags mismatched checks as exceptions and

B A N K I N G I N S U R A N C E I N V E S T M E N T S

Getting Started with Positive Pay/Payee Positive Pay

Table of Contents1 Introduction ................................................................................................................................3

1.1 Activating Your Positive Pay/Payee Positive Pay Service ..............................................................3

1.2 Preparing for Payee Positive Pay ..............................................................................................3

1.3 Important Notes .....................................................................................................................4

2 Issue File Import - Delimited Format ..........................................................................................42.1 File Contents .........................................................................................................................4

2.2 Important Notes ..................................................................................................................4-5

2.3 Example File ..........................................................................................................................5

3 Issue File Import - Fixed Format ................................................................................................53.1 File Contents .........................................................................................................................5

3.2 Important Notes .....................................................................................................................5

3.3 Example File ..........................................................................................................................5

4 Issue File Import - CSV Format ..................................................................................................64.1 File Contents .........................................................................................................................6

4.2 Important Notes .....................................................................................................................6

4.3 Example File ..........................................................................................................................6

5 File Testing .................................................................................................................................7

5.1 Important Notes for Positive Pay ..............................................................................................7

5.2 Important Notes for Payee Positive Pay ....................................................................................7

6 Client Training ............................................................................................................................8

6.1 Important Notes .....................................................................................................................8

7 Appendix ....................................................................................................................................9

7.1 Email Encryption Client Guide .................................................................................................9

7.2 Auto-Email Confi rmation ........................................................................................................9

7.3 File Activation Form .............................................................................................................10

7.4 Training Options ..............................................................................................................11-14

7.5 FAQ ...............................................................................................................................15-16

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1 IntroductionPositive Pay and Payee Positive Pay safeguards your accounts by detecting suspicious checks. With Positive Pay and Payee Positive Pay, your company tells BB&T about the valid checks you have issued by importing a data fi le or manually keying in the check issue information. This information sharing enables BB&T to validate each posted check by comparing it to your issued check data.

Positive Pay and Payee Positive Pay fl ags mismatched checks as exceptions and prompts your company to make a pay or return decision through CashManager OnLine by 2 p.m. each business day. Even if you take no action, BB&T will still safeguard your account by using your default decision you choose during implementation to pay or return any exception item. This process simplifi es your efforts, protects your accounts from being compromised and reduces the risk of fi nancial loss.

Payee Positive Pay provides even stronger detection than traditional Positive Pay by comparing payee names from your issued check fi le with what is printed on the check in addition to the standard check number and amount fi elds.

As an additional benefi t, BB&T will display the payee name provided with the issued check to our branch tellers for checks being cashed in person at a BB&T branch offi ce.

1.1 Activating your Positive Pay / Payee Positive Pay Service

The Positive Pay / Payee Positive Pay Service is not activated until BB&T has received your outstanding check information, if applicable, and/or your fi rst check issue fi le through CashManager OnLine.

An implementation specialist will be reaching out to you to review and test your outstanding check fi le and/or check issue fi le format.

Once the fi le review and testing is successful, the implementation specialist will schedule a training session to assist with the fi rst fi le upload into CashManager OnLine, show the exception decision process and assist with establishing your event notifi cation. This notifi cation will display zero (0) exceptions prior to the activation of the service as well as on days when there are no exceptions to review.

To notify the Positive Pay Operations team you are ready to activate the service, please email the completed Positive Pay Activation form found in the Appendix, to [email protected].

Once your account is activated for the Positive Pay service, you will begin to receive automated email notifi cations. The notifi cations are sent once your fi le is processed by BB&T. You can expect to receive these notifi cations within two hours of receipt of your fi le. A sample email is provided in the Appendix. Please note: To activate the service, you will need to email the Positive Pay Activation form to PosPayFileTotals.com. You will not receive an automated email notifi cation for this fi rst fi le.

1.2 Preparing for Payee Positive Pay

It is important that the payee name is clearly displayed on your printed checks for the compare process and the payee name provided in the issued check fi le matches exactly what is printed on the check. The following attributes create challenges in reading the payee name on your checks and may require modifi cations:

Use of italics, bolding, underlining or decorative fonts Insuffi cient spacing between each letter Font size smaller than 10 point or larger than 14 point Backgrounds that are dark or contain a pattern that interferes with the payee name Characters that are excessively broken due to inconsistencies from an impact printer or worn ribbon Payee names that are too low (bottom ¼ of the check) or extend into the middle of the check Handwritten payee names must be clearly printed in block letters (not cursive)

TIP: If you view check images by CashManager OnLine, make sure you can clearly read the payee name on the check. If it is diffi cult to see the payee name on the check, modifi cations may be needed before activating payee.

https://www.PosPayFileTotals.com

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1.3 Important Notes

Providing timely and accurate check issues can help minimize Positive Pay exceptions. It is important that check issues are provided prior to distributing the physical checks to your payees to enable cashing the checks at the BB&T teller line and ensure the issue is on fi le when the check is posted to the account.

Issue fi les received or imported by 7 p.m. ET (6 p.m. CT) are processed same business day. Issue fi les received or imported after 7 p.m. ET (6 p.m. CT) are processed beginning at 8 a.m. ET (7 a.m. CT) the next business day.

Review Positive Pay exceptions each business day on CashManager OnLine at 10 a.m. ET (9 a.m. CT). Provide Positive Pay decisions each business day on CashManager OnLine by 2 p.m. ET (1 p.m. CT). The default you elected during implementation will be used if a decision is not made by the deadline.

Please note for existing Positive Pay clients who are changing to the Payee Positive Pay service and did not include the payee name in previous issue fi les, you will see a higher number of payee mismatches until the outstanding checks clear the account.

Payee Positive Pay may be temporarily disabled and traditional Positive Pay enabled in the event of a high number of payee mismatch exceptions. Once corrections have been made and confi rmed to prevent these mismatches, the payee service will be enabled. You will be contacted in the event this situation occurs. Examples of mismatches could include: Unfavorable check printing methods, including font or background interference Payee name provided on the check issue fi le is different than the name printed on the check. No payee name is provided on the check issue fi le Handwritten payee names

2 Issue File Import – Delimited Format2.1 File Contents

Data Format: Character, ASCII w/ carriage returnDelimiter Options: Comma, Semicolon, Colon

Data Element Field Length Content

Account Number 1 13 Numeric

Check Number 2 10 Numeric

Check Amount 3 11 Numeric ($$$$$$$$.cc)

Issue Date 4 08 MMDDYYYY

Payee Data 5 80 Alpha / Numeric

2.2 Important Notes

The order of the data elements can be modifi ed by changing the value in the fi eld column. Record lengths are displayed as the maximum for each fi eld with the exception of the issue date fi eld, which is equal to the length of the format selected.

A comma, semicolon or colon must separate information for all fi elds. If the payee name in your fi le includes a comma (such as Ben Franklin, Jr.), please choose a delimiter other than a comma or remove the comma in the payee name before importing your fi le. The comma delimiter will treat the text that follows the comma as a new fi eld of data.

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Non-check transactions should not be included in the import fi le. Issue date may contain a two-digit or four-digit year. To submit voided or cancelled checks through CashManager OnLine, import them in a separate fi le and select the Cancel Issues checkbox. If you prefer, you may include a check issue with a $0 amount in the fi le of check issues being added.

2.3 Example File

Account Number, Check Number, Check Amount, Issue Date, Payee Data9999999999999,0000304409,000030777.50,01252015,Joe Smith9999999999999,0000304410,000236102.16,01252015,Bill Smith9999999999999,0000304411,000047418.15,01252015,Steve Smith9999999999999,0000304412,000056340.00,01252015,Margie Smith

3 Issue File Import – Fixed Format3.1 File Contents

Data Format: Character, ASCII w/ carriage returnSample format – Check amount (with decimal) & Issue Date (YYYY)

3.2 Important Notes

The order of the data elements can be modifi ed by changing the values in the start position. Numeric fi elds must be right justifi ed with leading zeros. Alpha/Numeric fi eld must be left justifi ed with either space or blank fi lled. (Payee Data) Account number fi eld length can be set to 10. We recommend 13 positions in the event a new 13-digit account is added, which will be included on the same fi le.

Amount fi eld can have 10 digits without the decimal or 11 digits with the decimal. Issue date may contain a two-digit or four-digit year. To submit voided or cancelled checks through CashManager OnLine, import them in a separate fi le and select the Cancel Issues checkbox. If you prefer, you may include a check issue with a $0 amount in the fi le of check issues being added.

Non-check transactions should not be included in the import fi le.

3.3 Example File

Account Number, Check Number, Check Amount, Issue Date, Payee Data99999999999990000000500000427893.5001252015Joe Smith99999999999990000000501000001000.0001252015Bill Smith99999999999990000000502000000735.9001252015Steve Smith99999999999990000000503000001449.1001252015Margie Smith







4 Issue File Import – CSV Format4.1 File Contents

Data Format: Microsoft Excel (Saved as CSV)Sample format – Check amount (with decimal) & Issue Date (YYYY)







4.2 Important Notes

Account number, check number and amount columns should be formatted to number format. Amount column can be with or without the decimal. If without the decimal, please be sure to include the cents. (example 450 should read 45000)

Issue date may contain a two-or four-digit year (example 020317 or 02032017) Payee Name column should contain no commas. Before saving, delete any header and/or trailer rows. Save spreadsheet as a .csv (comma delimited) format from your drop-down selection.

4.3 Example File

The following examples provide an incorrect format and a correct format.INCORRECT fi le format with errors highlighted:

CORRECT fi le format after correct column formatting and deleting header/trailer records (saved as a .csv):

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4 Issue File Import – CSV Format

4.1 File Contents

Data Format: Microsoft Excel (Saved as CSV)

Sample Format – Check Amount (with decimal) & Issue Date (YYYY) Data Element

Field

Length

Content

Account Number 1 13 Numeric Check Number 2 10 Numeric Amount 3 11 Numeric ($$$$$$$$.cc) Issue Date 4 08 MMDDYYYY Payee Data 5 80 Alpha / Numeric

4.2 Important Notes

• Account number, Check number, and Amount columns should be formatted to Number format. • Amount column can be with or without the decimal. If without the decimal, please be sure to include the

cents. (example 450 should read 45000) • Issue date may contain a two or four digit year (example 020317 or 02032017) • Payee Name column should contain no commas. • Before saving, delete any header and/or trailer rows. • Save spreadsheet as a .csv (comma delimited) format from your drop down selection.

4.3 Example File

The following examples provide an incorrect format and a correct format.

INCORRECT file format with errors highlighted:

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CORRECT file format after correct column formatting and deleting header/trailer records (saved as a .csv):

5 File Testing A BB&T implementation specialist will be reaching out to you to review and test your outstanding check information and/or your check issue file.

5.1 Important Notes for Positive Pay

• Please review the file specifications in this document to prepare your outstanding check file and/or check issue file.

5.2 Important Notes for Payee Positive Pay

• Please compare the payee name printed on the check with the payee name you send on the check issue file as they must match exactly.

• The table below provides examples of payee names that are not considered matches and modifications would be necessary to avoid payee mismatch exception items or prevent the payee from being turned away at the BB&T teller line.

Payee Name on the Issue File: Payee Name on the Check: Smith, Ben Ben Smith Any Company Any Company and Sons, LLC Refund Sally Jones ABC Industries ABC Industries AI77991 Andy Andress

01 02 4567 Andy Andress

Betty White and Allen Ludden Betty White and Allen Ludden

Smith & Smith Business Group Management Smith & Smith Inc Ben Anderson Ben R. Anderson

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5 File TestingA BB&T implementation specialist will be reaching out to you to review and test your outstanding check information and/or your check issue fi le

5.1 Important Notes for Positive Pay

Please review the fi le specifi cations in this document to prepare your outstanding check fi le and/or check issue fi le.

5.2 Important Notes for Payee Positive Pay

Please compare the payee name printed on the check with the payee name you send on the check issue fi le as they must match exactly.

The table below provides examples of payee names that are not considered matches and modifi cations would be necessary to avoid payee mismatch exception items or prevent the payee from being turned away at the BB&T teller line.

Payee Name on the Issue File: Payee Name on the Check:

Smith, Ben Ben Smith

Any Company Any Company and Sons, LLC

Refund Sally Jones

ABC Industries ABC Industries AI77991

Andy Andress 01 02 4567Andy Andress

Betty White and Allen Ludden Betty White and Allen Ludden

Smith & Smith Business Group Management Smith & Smith Inc

Ben Anderson Ben R. Anderson

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6 Client Training6.1 Important Notes

BB&T provides online training classes just for you! Classes are offered in LIVE instructor-led sessions for multiple attendees and RECORDED On-demand (24/7) sessions allowing you to stop and start the recording as needed. A link to all Treasury Services training sessions can be found at: BBT.com/TSTraining. Click on the product you would like to learn about and you will automatically be connected to the WebEx Training Center. Once connected to the WebEx Training Center you may choose the type of session you wish to attend. All classes require registration.

To attend a Recorded (On-Demand) Session (available 24/7): Navigate to the following training website: BBT.com/TSTraining. On the Treasury Services Product page, select BB&T CashManager OnLine. Click “Training Center” on the top navigation bar. Select “Recorded Session” under “Attend a Session” on the left of the screen. A list of recorded sessions will populate. To select the following recommended class, simply enter the session number in the search fi eld and click “search.”

Session # CashManager OnLine Positive Pay Recorded (On-Demand) Webinar Session

030 Positive Pay (Fraud Protection for Checks): within CashManager OnLine

Once the selected class appears, click on the topic link. Click the “View” or “Download” button. Enter the required registration information. Click “register” or “download” (You may have to download the WebEx player if you choose download.) The session will begin. For Quick Reference you may click items on the Table of Contents to view each of the individual topics.

To Attend a Live (Instructor-led) Session: Navigate to the following training website: BBT.com/TSTraining. On the Treasury Services Product page, select “BB&T CashManager OnLine.” Click “Training Center” on the top navigation bar. Select “Live Sessions” under “Attend a Session” on the left of the screen. Choose the “Upcoming” or “Weekly” tab. To select the following recommended class, simply enter the session number in the search fi eld and click “Search.”

Session # CashManager OnLine Positive Pay Live (Instructor-led) Webinar Session Name

C-104 Positive Pay (Fraud Protection for Checks)

Click “Register.” A registration page will display. Use the drop-down arrow to choose a session date. Enter the required registration information. A confi rmation page will display; you may print the reference material used during the session from this

page. You will also receive a registration confi rmation with the email address you provide during registration.

Further information on the available training classes can be viewed on the Learning Options pages in the Appendix.

To schedule additional training or for assistance with the fi le upload process, please contact your implementation specialist or Treasury Client Support at 800-774-8179.

https://www.bbt.com/TSTraining



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7 Appendix7.1 Email encryption

Email Encryption (Secure Email) Client GuideBB&T has a secure email solution to safeguard your confi dential information. Cisco Registered Envelope Service (CRES) allows you to safely receive email containing confi dential fi nancial information. It also allows you to reply to us securely using the same application. Learn more online by visiting BB&T’s Email Encryption Guide.

7.2 Auto-Email Confi rmation

Sample:

Important Notes about Auto-Email Confi rmation

The amount for each account is a net of issue checks and canceled checks, refl ected as a positive value. These amounts are added together to provide the TOTAL for all accounts. Separate issued check fi les and canceled check fi les that are processed or submitted in the same processing window may be combined on a single check issue confi rmation.

Confi rmations will be sent within two hours of the fi le being sent. Please contact BB&T Client Support if the totals provided do not match the data you sent through this source. In the event your fi le includes a duplicate of an issued check or canceled check already on fi le where both the serial number and amount match, we will automatically clear the duplicate item after the confi rmation is sent.

https://www.bbt.com/privacy-and-security/email-encryption-at-bbt.page

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7.3 Positive Pay / Payee Positive Pay CashManager OnLine (CMOL) Activation Form

Please complete this form below. Then you may either print and scan it, or save just this page as a PDF. Email your completed form as an attachment to pospayfi [email protected]

Last 5 digits of Account Number:

File Total: $

Total No. of Checks:

Date Transmitted:

Please check an option below:

Our fi rst check issue has been uploaded into CMOL

Our outstanding check issues have been uploaded into CMOL

Payee name has been added to our check issue fi le

Comments:

Important Notes: For existing accounts that have checks written against them, the service will not be activated until an outstanding checks fi le is received.

For a brand new account, the service will not be activated until we have received an email with your fi rst fi le upload or manual entry.

This email only needs to be sent for the fi rst interaction with each new account.

Please email your completed form to pospayfi [email protected]

7.4 Training Options

TREASURY SERVICES LEARNING OPTIONS

2017 Branch Banking and Trust Company. Member FDIC TS Client Learning Opportunities MAY 2017

There are multiple options available to learn how to use the various BB&T Treasury Products and Services.

You choose YOUR learning method based on YOUR OWN learning style. On-Demand sessions allow you to stop/start the recording as needed. LIVE sessions are Instructor-led, interactive and encourage questions.

CashManager OnLine Q&A sessions allow you to ask a Trainer questions about specific CashManager OnLine services.

On-Demand Webinar (prerecorded) Sessions available for most Treasury Services Products!

Have only a few minutes? View our Nybbles and Bytes; some of these sessions last only 5 minutes!

BBT.com/TSTraining Choose a product name, once connected to the training site, click on TRAINING CENTER from the top menu bar, and then click on recorded sessions from the menu on the left side of the page to view all available on-demand sessions or use the search bar to find a specific session name.

CashManager OnLine: LIVE Webinar Sessions which occur every:

Wednesday AND Friday at the time(s) listed.

Don’t need a full training session, but have a CashManager OnLine question? Join one of our CashManager OnLine Q&A sessions on Mondays!

You set the agenda based on your questions.

# Session Name Start time(s) Session length (C-100) Administrator Functions 9 a.m. ET AND 3 p.m. ET Each session=

1 Hour (C-101) Information Reporting / Image Statements 10 a.m. ET (C-102) OnLine Wire Transfers (Domestic) 11 a.m. ET

Each session= ½ hour

(C-103) Wire Transfers (International) 11:30 a.m. ET (C-104) Positive Pay (Fraud Protection for Checks) 1 p.m. ET (C-105) Account Transfer and Stop Payments 1:30 p.m. ET (C-106) ACH –Creating Templates/Manual Entry Method-NO FILE NEEDED 2 p.m. ET (C-107) ACH –NACHA File submission using the pass-through method. 2:30 p.m. ET

ACH Control Services: ACH Positive Pay; Protecting Your Account From Fraudulent ACH drafts

LIVE Webinar sessions occur Tuesday AND Thursday mornings at the time(s) listed.

# Session Name Start time(s) Session length

(A-200) Administrator Responsibilities (with a TOTAL Product Overview) 9:30 a.m. 1 hour (A-201) Using ACH Control (ACH Positive Pay) 10:30 a.m. ½ hour

All sessions require registration. Access registration:

BBT.com/TSTraining Choose a product name, once connected to the training site, click on TRAINING CENTER from the top menu bar, and then click on LIVE or recorded sessions from the menu on the left side of the page to view all available sessions or use the search bar to find a specific session name or number.

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Treasury Services On-Demand (prerecorded) Webinar Options On-demand sessions allow stopping/starting the session as needed.

Have only a few minutes? View our Bytes and Nybbles; some sessions last only 5 minutes! All sessions require registration. Access registration for all sessions at: BBT.COM/TSTraining; choose a product name, and click on recorded sessions from the menu on the left side of the page to view all available sessions; use the search bar to find a specific topic or session number . Session

# On-demand Webinar Session Name, Description and session length Recommended Audience

2017 Branch Banking and Trust Company. Member FDIC Page 1 of 3 TSONDEMAND MAY 2017

001 Maintaining System Security: A Shared Responsibility This session is designed to provide a better understanding of Data Security. Topics include: discussing the goals of criminals; understanding basic security terms like “Phishing” and “Malware” and a list of suggestions for “Best Practices” (31 minutes)

ALL Administrators AND USERS of

CashManager OnLIne

002 CASHMANAGER ONLINE LOGIN: Step-by-Step Instructions for ALL CashManager OnLine USERS and ADMINISTRATORS. This session will review the steps needed to successfully log into CashManager OnLine using your company credentials and token (key fob). (19 minutes)

ALL CashManager OnLine Company

Administrators AND System USERS

003 The ROLE of a COMPANY ADMINISTRATOR within CashManager OnLine Are you the ADMINISTRATOR for CashManager OnLine for your company? This session reviews the ADMINISTRATOR functions including setting up/modifying USERS, resetting passwords and creating USER entitlements. Please note: system USERS must be created by the named Company ADMINISTRATOR before they can begin using CashManager OnLine. (37 minutes)

Company Administrators

for CashManager OnLine

004 CashManager OnLine ADMINISTRATOR'S Instructions: CREATING and Managing a USER This session will review a Company Administrator's ability to ADD or MODIFY a User Profile. (28 minutes)

005 CashManager OnLine ADMINISTRATOR Instructions: EDITING A USER'S SET-UP within CashManager OnLine Platform: This session shows how to edit a user's set-up using the Managing Users options in the Administration module of CashManager OnLine. (14 minutes)

006 CashManager OnLine ADMINISTRATOR's Instructions: DELETING AND REGISTERING a TOKEN (Training Byte) This QUICK session focuses on how a Company Administrator can delete a token and make it available for use by a NEW USER. (8 minutes)

007 CashManager OnLine ADMINISTRATOR'S Instructions: RESETTING A USER'S PASSWORD in CashManager OnLine This VERY short Training Nybble will show you how to reset a password for a user that has forgotten their password. (5 minutes)

008 Customizing YOUR EVENT NOTIFICATIONS within CashManager OnLine (28 minutes) Want to get email notifications from CashManager OnLine about pending items; such as Positive Pay check exception items and Pending Approval items? Then this session is for you! It will show you how to customize YOUR event notifications to best suit your business needs.

ALL Administrators AND USERS of

CashManager OnLIne

022 DOMESTIC WIRES: sending US$ (within the USA) Wires via CashManager OnLine (Transfers & Payments) This session reviews the actions needed to send Domestic Wires from the CashManager OnLine platform. ee CashManager OnLine

WIRE Transfer Users/Approvers 024 INTERNATIONAL WIRES: sending US$ or Foreign Currency out of USA via CashManager OnLine- Transfers & Payments

This session reviews the actions needed to send Wires with International currencies using CashManager OnLine. (21 minutes)

030 POSITIVE PAY (FRAUD PROTECTION FOR CHECKS): within CashManager OnLine- Services This session includes setting up rules, file submission and daily decision of exception items. (20 minutes)

CashManager OnLine Positive Pay

Users/Approvers

034 REVERSE POSITIVE PAY (training byte): using CashManager OnLine: Account Services- Reverse Positive Pay This QUICK session covers the Reverse Positive Pay functions available within CashManager Online. (7 minutes)

CashManager OnLine Reverse Positive Pay

Users/Approvers

045 ACCOUNT TRANSFERS: via CashManager OnLine under Payments and Transfers This session will instruct you how to make account transfers within CashManager OnLine including single and multiple transfers, using templates, reporting and approvals. (14 minutes)

CashManager OnLine Account Transfer Users/Approvers

046 Placing/creating STOP PAYMENTS: in CashManager OnLine: Services (Training Byte): This QUICK session focuses on Stop Payments including time options and service functionality. (9 minutes)

CashManager OnLine Stop Payment

Users/Approvers

050 CashManager OnLine : Information Reporting with Enhanced Current Day Reporting NEW FEATURES added to Current Day Reporting within CashManager OnLine. (46 minutes)


AND System USERS for CashManager

OnLIne

051 ENHANCED-Image Statements within CashManager OnLine - Loan Report An enhanced feature within Image Statements is the ability to view a NEW LOAN report (in PDF format) that YOU can save to your computer. (3 minutes)

052 INFORMATION REPORTING within CashManager OnLine This session is full of valuable information! It reviews the reports available in CashManager OnLine including Previous/Current Day, DDA and Image Statements, and Special Reports. (46 minutes)

053 ACCOUNT RECONCILATION REPORTS via IMAGE STATEMENTS within CashManager OnLine (Training Nybble) Are you looking for ARP Summary Reports, ARP Detail Reports and Image Statements? Then this session is for you! See step-by-step how you can navigate within CashManager OnLine to find the information you need on a daily/weekly/monthly basis. (5 minutes)

054 REPORTS, ACCOUNT TRANSFERS, STOP PAYMENTS within CashManager OnLine: NOTE: Loan Payments are found under the ACCOUNT TRANSFER TAB. This session includes Previous Day, Current Day, and Special Reporting within the Reporting Module. It also includes Account Transfers (Transfers and Payments Module) and Stop Payments (Services Module). (28 minutes)

055 CashManager OnLine and QuickBooks EXPORTING INFORMATION from CashManager OnLine to use with QuickBooks (Training Nybble) This QUICK session will show how to export a CashManager OnLine Information Reporting file for importing to QuickBooks (3 minutes)

056 CashManager OnLine: Information Reporting: ENHANCED CURRENT DAY REPORTING (Training Byte) This session displays and explains the ENHANCED Current Day Reporting available within CashManager OnLine Information Reporting.






060 ACH - Approving ACH Transactions within CashManager OnLine Have you been named as the approver for ACH transactions? Are you worried about how you will be notified there is an approval required? Or how many steps it takes to actually approve one or more transactions? Then this session has been designed just for you! Step-by-step instructions will assist you learn how to approve ACH transactions. (11 minutes)

CashManager OnLine ACH Transaction Approvers

061 ACH ACTIVITY: CashManager OnLine ACH Return Notification Codes commonly used in the ACH Activity Report Are you confused by all the different codes on the ACH activity Report? What is the difference between R17, R24 and R22; we will help you decipher the codes in this VERY quick on-demand session. (2 minutes)

CashManager OnLine ACH Payments

Users/Approvers

062 ACH: IDENTIFYING ROUTING NUMBERS, ID's and SETTLEMENT ACCTS within CashManager OnLine): Did you know within the Reports module of CashManager OnLine, you can locate your company ID/routing ID and account number relationship for use with your ACH templates or NACHA files? Let us show you how in this short session. (8 minutes)

063 ACH (submitting ACH WITHOUT A FILE) via CashManager OnLine- Payments No file? No problem! This session reviews how to create ACH payments by creating templates (also called manual entry) in CashManager OnLine. (23 minutes)

064 ACH - NACHA file import using PASS-THRU option via CashManager OnLine. Do you already have a NACHA file? Would you like to use the pass-thru option in CashManager OnLine? Then this is the session for YOU! This session will provide step-by-step instructions in using NACHA pass-thru option. (11 minutes )

065 ACH: IMPORTING A CSV FILE INTO A TEMPLATE using CashManager OnLine: Payments & Transfers This session shows how to import a CSV file into a template within the CashManager OnLine Payments and Services Module. (30 minutes)

066 ACH: IMPORTING A NACHA FILE into a TEMPLATE within CashManager OnLine This session focuses on the ACH Import feature in CashManager OnLine and includes step-by-step instructions for importing a NACHA FILE into a template. (26 minutes)

067 ACH - FEDERAL TAX PAYMENTS- using CashManager OnLine via ACH using the template method Paying your Federal taxes via ACH using CashManager OnLine? Need some assistance? This session will show you how to pay your Federal taxes using the manual entry function for creating a template within CashManager OnLine. (20 minutes)

068 ACH for STATE TAX PAYMENTS via CashManager OnLine Paying your STATE taxes via ACH using CashManager OnLine? Need some assistance? This session will show you how to pay your STATE taxes using the manual entry method for creating a template within CashManager OnLine. (18 minutes)

070 Same Day ACH within CashManager OnLine Yes, CashManager OnLine now has SAME-DAY ACH as an option! This session will offer information about cut-off time(s) for submissions, template and file options, and transaction limits here. You don't have Same-Day ACH as an option in your CashManager OnLine ACH tab yet? Call your Treasury Sales Consultant to have it added to your set-up. (25 minutes)

071 Same Day ACH within CashManager OnLine using the NACHA FILE Import Option Yes, CashManager OnLine now has SAME-DAY ACH as an option! This session offers information about the cut-off time for submissions, template and file options, especially the using the NACHA file import and the transaction limits here. Don't have Same-Day ACH as an option in your CashManager OnLine ACH tab yet? Call your Treasury Sales Consultant to have it added. (16 minutes)

CashManager OnLine Products/Services On-demand Webinars also available in Spanish! Recommended Audience

901 CashManager OnLIne- Administration: Your Role as Administrator Company Administrators for CashManager OnLine

902 CashManager OnLine: Transfers & Payments - Domestic Wires

Cash Manager OnLine System Users

903 CashManager OnLine: Transfers & Payments: International Wires

904 CashManager OnLine: Account Services-Positive Pay

905 CashManager OnLine: Reports, Transfers and Services (Stop Services) 906 CashManager OnLine: Payments: ACH Templates via Manual Entry

Not able to attend a webinar session, but want to learn more about CashManager OnLine?

Please visit BBT.com and choose CashManager OnLine from the drop down menu under the Business Services Logon section. An interactive demonstration link is available under Watch CashManager OnLine demo.

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james

100

ACH CONTROL = ACH Positive Pay for ACH drafts - Protecting Your Account From Fraudulent ACH drafts USING ACH CONTROL: EDUCATION FOR COMPANY ADMINISTRATORS ACH Control is not to be used for ACH payments; it is a fraud prevention solution for your accounts from fraudulent ACH drafts. In this session we will instruct the Company Administrator how to manage the initial set-up of ACH-Control for their business needs including setting-up additional users, groups and reviewing Audit Reports within the solution. (26 minutes)

Company

Administrators for ACH CONTROL

101

ACH CONTROL = ACH Positive Pay for ACH drafts - Protecting Your Account From Fraudulent ACH drafts USING ACH CONTROL: LEARN HOW TO REVIEW EXCEPTION ITEMS This session will review the functions of the BB&T’s ACH Control- ACH Positive Pay product. It should be attended by those who will use this platform and who have already been set-up by their Company Administrator. Topics will include making decisions on payment (including rejecting payment) items and adding new vendors. (13 minutes)


AND System USERS of ACH CONTROL

200

REMOTE DEPOSIT CAPTURE: OnSite Deposit (PLEASE NOTE: DOES NOT INCLUDE PRODUCT INSTALLATION INSTRUCTIONS) This session covers how to use OnSite our Remote Deposit Capture solution (RDC) for scanning checks once the system has been installed. This session includes correcting exception items (errors with scanned items) and the types of reports available. This session does NOT include the driver download or system set-up diagnostics, for installation assistance please call: 800-774-8179. (35 minutes)

Company Administrators and

Users of Remote Deposit Capture

300 LOCKBOX SERVICES: BB&T LOCKBOX ONLINE: Your Role as Administrator (Baltimore, Charlotte, Orlando and Cincinnati/Northern Kentucky sites ONLY ) This session focuses on the activities of the company Administrator for BB&T Lockbox OnLine that can be performed for the Baltimore, Charlotte and Orlando sites. It includes login, setting up users and audit reporting. (15 minutes)

Company Administrators for

BB&T Lockbox OnLine

301

LOCKBOX SERVICES: BB&T Lockbox OnLine (Baltimore, Charlotte, Orlando and Cincinnati/Northern Kentucky sites ONLY) This session reviews the functions of BB&T Lockbox OnLine and the options available to users of the platform for the Baltimore, Charlotte and Orlando sites (20 minutes)

302 LOCKBOX SERVICES: BB&T Lockbox OnLine: Using the CURRENT DAY MODULE This session will provide an overview of the decision process for exception items within BB&T Lockbox OnLine: Current Day Module. (23 minutes)

304

LOCKBOX SERVICES: BB&T Lockbox OnLine (sites) Your Role as Administrator (Atlanta, Chicago, Dallas and Los Angeles sites ONLY) This session focuses on the activities of the company Administrator for BB&T Lockbox OnLine that can be performed for the Atlanta, Chicago, Dallas and Los Angeles sites. It includes login, setting up users and audit reporting. (20 minutes)

305 LOCKBOX SERVICES: BB&T Lockbox OnLine (Atlanta, Chicago, Dallas and Los Angeles sites ONLY) This session reviews the functions of BB&T Lockbox OnLine and the options available to users of the platform for the Atlanta, Chicago, Dallas and Los Angeles sites. (24 minutes)

400

COMMERCE GATEWAY RECEIVABLES: Step-by-Step Instructions for both ADMINISTRATORS and SYSTEM USERS This session is intended for both the Administrator and the daily User of BB&T Commerce Gateway-Receivables. The session reviews the activities available to the ADMINISTRATOR including creating additional USERS to the platform AND the creation and reviewing of system generated REPORTS. (15 minutes)

Company Administrators for BB&T Commerce Gateway Portal

500

MyLink Payroll Card: CardWiz Administration: This presentation contains an overview of the Company ADMINISTRATOR's role for the Payroll Card and includes the use of the CardWiz software. (32 minutes)

Company Administrators of

MyLink Payroll Card

14

7.5 Frequently Asked Questions:

The answers provided below are applicable to both Positive Pay and Payee Positive Pay.

Can I display a report showing the Positive Pay import fi le I submitted yesterday through CashManager OnLine?

Yes. In CashManager OnLine under the “Reports” tab, choose “Positive Pay Reports.” If there are no saved templates, click “Confi gure List” and choose the “File Import Issues” report. If there are no reports showing under “Confi gure List,” please contact your CashManager OnLine administrator to give you access to Positive Pay reporting.

What are the different ways to transmit a Positive Pay fi le other than through CashManager OnLine?Clients can transmit Positive Pay fi les to BB&T by FTP (Three different methods: FTP with Secure Shell – FTPSSH; FTP with PGP encryption; FTP with Secured Sockets Layers) as well as through a dedicated “mailbox” using https.

Check numbers on my bank statement are wrong. Why didn’t Positive Pay correct the check numbers?Positive Pay is an “after posting” process. Checks post to the account, and then they are reviewed through Positive Pay. Any check numbers or amounts sent incorrectly by the bank of fi rst deposit (or captured by BB&T incorrectly) are corrected. If an amount correction was needed, you would receive a credit or debit for the difference usually the day after posting. The check number or amount as originally posted will appear on the bank statement, on CashManager OnLine, Prior Day BAI transmission, and CD-ROM. Updated check numbers and amounts are provided on our reconciliation reporting (full and partial reconciliation).

I see a check number on my bank statement for a fraudulent item. I provided a return decision. Why didn’t Positive Pay catch this item?

Positive Pay is an “after posting” process. Checks post to the account, and then they are reviewed through Positive Pay. The Positive Pay service detects the check number and amount does not match the issue data you provided. The check is released to you as a Positive Pay exception. You will see the item is fraudulent and provide a return decision. The Account Reconciliation team returns the check the day the decision is provided and a credit is processed (called a debit reversal). The check will appear as it originally posted (such as on the bank statement, CashManager OnLine, CD-ROM, Prior Day BAI Transmission). The updated data is available through Account Reconciliation reporting (full or partial reconciliation).

Do I need to go in and review Positive Pay exceptions every day?Positive Pay needs to be checked once daily between 10 a.m. and 2 p.m. ET to make sure you do not have any exceptions/decisions that need to be made. If you have event notifi cations, you can set a notifi cation to tell you if you have Positive Pay exceptions for that banking business day. If there are none, you would not need to logon to CashManager OnLine to check Positive Pay since the notifi cation will come to the email address you provided for CashManager OnLine event notifi cations.

What happens if I don’t check Positive Pay or make a decision before 2 p.m. ET?If you do not make a decision by the 2 p.m. ET cutoff, your default decision will be used.

Do I need to add a positive pay check issue to CashManager OnLine for a bill payment I made through BB&T’s Small Business Online?

The Small Business Online service automatically creates and sends a check issue record to your CashManager OnLine Positive Pay service for all checks we generated and printed.

15

Why must I notify you that my fi rst fi le has been submitted? Doesn’t the system know that?The purpose of the fi le activation email is to inform our Account Recon area that you are ready to activate Positive Pay.

What if I don’t write checks on this account, do I still need to provide a fi le to activate the service? Check Block service is available for accounts that do not use paper checks. Once activated, any check that posts to the account will be automatically returned and a credit is processed usually the day following posting (called a debit reversal). The check will appear as it originally posted (such as on the bank statement, CashManager OnLine, CD-ROM, Prior Day BAI Transmission).

How often can I send a Positive Pay fi le?You will want to submit a fi le prior to issuing checks to avoid any exception items. You can submit as many fi les a day as you wish.

When are the Positive Pay fi les picked up and processed?Positive Pay fi les are picked up and processed every 30 minutes.

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Branch Banking and Trust Company, Member FDIC. Only deposit products are FDIC insured.© 2017, Branch Banking and Trust Company. All rights reserved.

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Documents

BB&T CashManager OnLine Getting Started with Positive Pay€¦ · · 2017-06-135 File Testing ... Positive Pay and Payee Positive Pay ﬂ ags mismatched checks as exceptions and