Basic Tips for iQ Users

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Using the iQ Homepage

Items to note:

From the iQ homepage, you’ll see a quick graphical view of yesterday’s net settlements.

Check out the “Help” link at the upper right to view robust Help documentation on all aspects of the iQ system. This link is available from all iQ screens.

You can quickly access your billing statements from the homepage Get Billing Statements section by selecting the month from the dropdown and then clicking the “Get Statement” button.

Navigate down to the “How To” area on the right side of the homepage to view our series of detailed user videos.

Quickly access and work your dispute items by clicking on the View details in the Disputes Items section.

Scroll to the bottom of the homepage to register for a live iQ training session. Performing Reconciliation Items to note:

To access this area, click “Reconciliation” in the main left-hand navigation, and then on “Summary” under that.

When you run a search on a single-date, your results may span a period of days since the timing of the Authorization, Settlement and Funding processes can occur across multiple days.

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In the Settlements area, clicking on the “Show Batches” link should show you the $ amount that you will be funded for the time frame you searched

The amount that is deposited in your bank account depends on several factors: o the type of cards you accept – you may be funded directly by American Express and

Discover for their transactions o you may have fees or disputes deducted from your settlement amount prior to the

funds being deposited

ACH Rejects: ACH Rejects occur when we try to credit or debit a bank account and it doesn’t make it to the account owning institution. ACH Transactions are rejected by the bank for a variety of reasons, including if the depository account was closed or has been frozen.

Using Transaction Research Use Transaction Research to access detailed data about your payment transactions.

To access this area, click “Reconciliation” in the main left-hand navigation, and then on “Transaction Research” under that.

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Select your hierarchy and date range. You can narrow your search, by adjusting the date

type, Date range and/or by entering additional search criteria (like card number).

Click the “Search” button to run your search. Your search results will display below, in Authorization and Settlement Details sections. The data returned in these grids will depend on the search criteria you entered.

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Click the yellow arrow at the left of a transaction to perform various actions on that transaction. The available actions that may be taken on a transaction will depend on your system permissions and the type of transaction.

Click the Show or Hide Column option on top of the grid to adjust the fields you would like to show or hide in the grid.

Using Reports to Reconcile To access your reports, click on the “Reports and Statements” button in the main left-hand navigation. Select the hierarchy and date range for which you’d like to view reports, and then run your search. The reports for your search criteria will display below. Some of our most frequently used reports include:

The MD-600 report is the best source of truth for reconciling your transactions in iQ to your bank account. If Vantiv handles your Discover and American Express, the “Net Position” figure should match your bank deposit.

The MD-601 provides an itemized list of each transaction.

The MM-600 is often used by accountants who are reconciling an entire calendar month.

Researching a Problem Transaction

If you need to research a problem transaction and you’ve found the card number using the MD-601, then use Transaction Research (see above) to look up the transaction for more details.

If you think a customer was double-charged, use Transaction Research to look up the transaction(s) for more details.

Disputes To access and work your Disputes, click on the “Disputes” button in the main left-hand navigation, then select “Dispute Search” under that.

When you’re searching in Dispute Search, change the Date Type or other search criteria to provide you with the most helpful set of search results based on your need for outstanding items or historical research.

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Once you have your dispute results displayed below, click the yellow arrow to the left of a dispute to take any action on that dispute. The options available will depend on the card network, stage of the case and the Dispute Reason code.

Issuing a Customer Refund with Virtual Terminal (requires special entitlement) You can do so in one of the following ways. Note, both methods require your iQ account be set up with the appropriate permissions:

1. Transaction Research: Run a search in Transaction Research (see above) and locate the transaction you wish to refund in the Settlement Details grid. Click the yellow arrow at the left and then choose the Issue Refund option. Only Credit Card Transactions can be refunded using this action. You can refund any amount up to the original transaction amount. The refund will be processed with the required fields from the original sale.

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Issue Refund through Virtual Terminal: To access this area, click “Virtual Terminal” in the main left-hand navigation, and then on “Credit Authorization” under that. Select the hierarchy under which the refund should be processed; select the Refund Transaction Type; and enter the rest of the required fields. You can either authorize the transactions entered individually, or you can Save and Enter Another if you are processing multiple transactions. For Returns, clicking Authorize will automatically mark the transactions for Settlement. But if you are also processing Sales, then you will need to navigate to the Settle Transactions page to mark the approved Sales to be settled. Clicking Auth and Settle will mark all approved transactions for settlement without having to take that second step on the Settle Transactions tab.

This is just a quick look at all that iQ can do to help you manage electronic payments. Make sure to sign up for a training class, review the help, or watch the how to videos to learn more.