� Community Frameworks www.communityframeworks.org

(509) 484-6733

� Goodwill Services www.discovergoodwill.org (509) 462-0513

� Habitat for Humanity www.habitat-spokane.org (590) 534-2552

� Money Management International www.moneymanagment.org

1 (866) 531-3765

� SNAP Financial Access www.snapwa.org (590) 456-7174

� Spokane Valley Partners www.svp.org (509) 927-1153

� Transitions for Women www.help4women.org (509) 328-1597

� YWCA www.ywcaspokane.org (509) 326-1597

� The Arc of Spokane

www.arc-spokane.org

(509) 328-6326

www.bankonwashington.org

An initiative of the CASH Coalition

www.bankonwashington.org

Visit one of Bank On Spokane’s

community partners to discover

what other resources and financial

services are available to you.

BASIC BANKING Make your bank or

credit union account

work for you

BANKTIONARY: Banking terms defined � Overdraft occurs when you do not have

enough money in your account to pay for a

purchase, resulting in a negative account

balance and a fee is charged. The item is paid.

� NSF (Non-Sufficient Funds) occurs when you

make a purchase that you do not have enough

money in your account to pay for. A fee is

charged. the item is not paid for and is

returned.

� Online banking is a service that allows you to

check your balance and see what purchases

have been made. You may also be able to sign

up for electronic bank statements.

� Electronic Bill Pay is a service that allows for

you to setup automatic loan and/or bill

payments.

� Direct Deposit is when funds are

electronically credited to a bank account e.g. a

paycheck put directly into an employee’s

account by the employer.

� Acceptable Identification includes: state-

issued drivers license, state-issued

identification card, military ID, or passport. A

second piece of ID may be required, this might

include: a school ID, utility bill.

� Check Register is a place where you record

(paper or electronic) all withdrawals and

deposits from/into a bank account..

� ATM out-of-network is considered to be

any ATM not owned or in a partnership with a

customer’s personal bank.

� 2010 Consumer Protection Amendment Unless approved by the account holder,

financial institutions must deny a customer’s

ATM/Debit card transaction if the available

funds in the account do not cover the

purchase (avoiding the overdraft fee.)

1. Communicating with your bank or credit union - If there is an issue with your bank, do not wait for them to contact you.

- Stay positive, pleasant, and persistent. Banks and Credit Unions want to keep you happy.

- Always ask questions, Bank On Spokane partners want to see you succeed and they are eager to

help you.

2. Keep your money safe - Never share your debit card or your Personal Identification Number (PIN).

- Do not keep your checks out in the open or in your car.

- Regularly check your account balance. If there is fraud on your account, alert your bank or credit

union right away.

3. Keep track of your money Use your check register to record every time you write a check or use your ATM card. A check

register, like the one shown below, is an easy and convenient way to avoid fees.

4. What you need to know about overdraft protection This service may be available when you open

your account. If it is, these tips may help you

decide if overdraft protection is right for you.

� Each bank and credit union will have

a different overdraft protection

service. Don’t think that if you know

one you know them all. They are all

unique.

� If you chose not to have overdraft

protection you may still be able to

over draw your account (resulting in

an NSF.) That is why it so important

to know how much money you have

at all times.

� Overdraft protection is a fee-based

service. You need to know how

much you will be charged to have

this service.

5. Use local resources and save Contact the community partners listed

in this brochure! Let them help you find

your path to financial security.