Baroda Uttar Pradesh Gramin Bank

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Baroda Uttar Pradesh Gramin Bank Head Office : A – 1, Civil Lines, Raebareli-229001

HO/08/BR/IT/2015-16/74 12-08-2015

CIRULAR TO ALL BRANCHES AND OFFICES

Dear Sir, Re: Launch of TRANSACTION BASED “Baroda RRB Connect” e-Banking (Internet Banking) services in our Bank. We refer to our following circular regarding Launch of view based “BARODA RRB CONNECT” (Internet Banking Services) 1. HO/05/IT/2012-13/60 Dated 27-06-2012(Launch of View Based e-Banking services) 2. HO/05/IT/2012-13/61 Dated 27-06-2012(Registration of e-Banking customer in

Finacle) We have now pleasure to inform that post successful implementation of BARODA RRB CONNECT view based Internet Banking services, Transaction based Internet Banking services for our Retail and Corporate customers has been launched by Hon’ble Board of the Bank . Transaction based Internet banking facility will enable all our customers to access their accounts 24x7 and make outward transactions to other accounts with in BUPGB as well as to customers of other Banks through NEFT/RTGS, as per their convenience. This service will immensely benefit all customers resulting in better customer satisfaction. Guidelines on following Key points regarding Transaction based e-Banking services are described in Annexure-1(Appended) • How a customer can make transactions through e-Banking module. • Timings for Fund Transfer, Transactions Limit, Charges applicable. • E-Banking operational guidelines for Branches & Regional offices • Details of facility under e-Banking module to be implemented in next phase. • Procedure to extend transaction right to existing view based customers • Details of customers ineligible for e-Banking facilities. • Customer support Escalation Matrix for e-Banking..

Important menu options for e-Banking operation DCR- To lodge customer’s request for e-Banking and activation of password

MOBUPD-To insert/update customer’s Mobile Numbers in Finacle.

CUMM- To insert/update customer’s e-Mail Id in Finacle

ISSUED BY IT DEPARTMENT H.O.

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Role and Responsibility of Branches for e-Banking operations

• All communications to EB Admin(HO) should be routed through respective Regional offices • Open Branch’s e-Mail Id on daily basis to attend various e-Banking operations • Receive the applications from customers & register customer’s e-Banking request in DCR. • Update the customer Mobile No., e mail ID, address& mode of operation etc in FINACLE core

through CUMM option which is mandatory for hassle free e-Banking operations • Deliver the Password &Pin Mailer to the Customer personally at the branch after obtaining the

written acknowledgement and deliver (activate) password through menu option DCR. • To maintain a register for user creation and password delivery (Activation) on prescribed format. • To report progress with regard to disposal of customer’s e-Banking off-line requests (viz Cheque

book request) to their respective Regional office on format attaches as ‘Annexure-3’.on or before 4th day every month

Role and Responsibility of Regional Offices for e-Banking operations In-charge of Operation Deptt at Regional office will function as ‘Regional Nodal officer’ for all e-

Banking offline operation. To thrust upon more & more e-Banking enrolments by Branches.

To forward consolidated ‘Daily e-Banking Requests’ from customers of their Regions to EB Admin

(HO) on prescribed format (“Annexure-2”) To coordinate between Branches/Customers & EB Admin at H.O.

To monitor and ensure that all offline customer’s requests forwarded by e-Banking Admin H.O. are

properly attended and disposed off by branches within 3 days and no such requests are pending

for disposal.

To submit consolidated branch wise data pertaining to disposal of all offline requests to EB Admin(HO) on or before 7th of every month on prescribed format (‘Annexure-4)

All branches/offices are advised to adhere to the above and bring the contents of this circular to the notice of all staff posted at your branch/office. Branches are also advised to propagate and market this important tool of Alternative Delivery Channel to enhance business through customer convenience thus reducing ‘over the counter’ transactions to have enough spare time for business development.

We wish you all the best for enrolling high number of customers into internet banking every day.

Yours faithfully

(Mahendra S Kumar) General Manager Encl:- Annexure-1 to Annexure-4

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Annexure-1

BUPGB Internet Banking (BARODA RRB CONNECT) - At a Glance

1. Benefits of Transaction Facility through BUPGB Internet Banking

Fund Transfer- Besides monitoring status of their accounts, Statement of A/c etc. users can now transfer funds to their own accounts within BUPGB/ to others’ accounts in BUPGB and also to others’ accounts in other banks on-line in a simple, convenient and seamlessly safe & secure way ensuring credits into beneficiary a/cs in few minutes same day.

Anytime, anywhere - User can operate in Simple and easy manner from home/ office or even while travelling anywhere/ anytime.

Save time and energy- Customer can transfer fund faster with convenience.

Cost effective- On-line Fund Transfer to accounts in other banks through RTGS/NEFT costs less than the conventional modes of remittance such as DD/MT

2 . Six simple Steps to make an on-line transaction through BUPGB i-Banking • Customer to Log into Baroda RRB Connect through URL

https://ibanking.barodarrb.co.in/UP/ • Go to “TRANSFER’ tab • Select & Click on the option viz. Self linked account transfer (within BUPGB)/ Third Party

Transfer (within BUPGB)/ Transfer to other Bank-through NEFT/RTGS etc. as per requirement.

• Register beneficiary- (fill in the requisite details) • Confirm beneficiary (With tracker-Id received on registered mobile No.) • Go to ‘Make Payment’ option for the registered beneficiary.

3. Timings for fund Transfer through BUPGB i-Banking :- • Self linked account within BUPGB - 24x7

Possible Frequent Queries Covered under this circular How to enroll a customer for i‐Banking Refer Point No. – 8.2 How to deliver password in system at the time of actual delivery to customer Refer Point No. – 8.3 How to grant transaction rights to existing i‐banking customer Refer Point No. – 8.5 How to reset a forgotten password on receipt of customer request Refer Point No. – 8.6 How to enable an ID blocked due to use of wrong password by customer Refer Point No. – 8.6 What are the transaction limits (Self Linked/ Third Party/ Other Bank A/cs) Refer Point No. ‐ 4 Are NEFT/RTGS timings different for i‐banking transactions Refer Point No. ‐ 3 How to handle customers’ off‐line requests received on Branch E‐mail Refer Point No. – 8.7 What is 2FA (Two factor Authentication)/ What are the advantages of 2FA ? Refer Point No. ‐ 9 Can a customer retrieve his/ her forgotten Sign on password himself/ herself ? Refer Point No. – 9.2 Who will support/ resolve issues arising from customer’s end ? Refer Point No. ‐ 17 Is on‐line shopping/ bill payment etc available with transaction based i‐Banking ? Refer Point No ‐ 14

QUESTION ‐ How can I best understand the utility of BUPGB i‐Banking to support customers? ANSWER – USE BUPGB I‐BANKING YOURSELF

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• Third party Transfer within BUPGB – 24x7 • Fund transfer to the customers of other Bank through NEFT/RTGS are as under:-

Mon-Friday Saturday NEFT : START TIME 8:00: AM 8:00 AM

END TIME 6:00 PM 12:45 PM RTGS : START TIME 8:00 AM 8:00 AM

END TIME 4.00 PM 01.00 PM Note- Internet Banking portal accepts all types of transaction requests 24x7 including NEFT/RTGS which are scheduled for next day if initiated after predefined cut-off time (above) to get cleared in first batch of next working day. NEFT/RTGS funds transfer may also be schedule by the customers for any future date as per his/ her choice. BUPGB i-Banking is fully secured and is FREE of charges, However charges for inter Bank fund transfer through NEFT/RTGS will be applicable as per Bank’s guidelines.

4. Transaction Limit for Fund transfers under Baroda RRB Connect

For Retail e-Banking Customers

Transaction type Parameter

Debit Transaction Limit/Number Allowed

Per TXN Daily Weekly Monthly Yearly

NEFT Amount Limit 1 Lac 2 Lac 6 Lac 15 Lac 75 Lac

No. of Transaction Allowed 1 6 35 150 1820

RTGS Amount Limit 2.5 Lac 4.5 Lac 6 Lac 15 Lac 75 Lac

No. of Transaction Allowed 1 6 35 150 1820 NEFT-RTGS combined

Amount Limit 2.5 Lac 4.5 Lac 6 Lac 15 Lac 75 Lac No. of Transaction Allowed 1 6 35 150 1820

Third Party Amount Limit 0.5 Lac 1 Lac 3 Lac 7.5 Lac 37.5 Lac No. of Transaction Allowed 1 6 35 150 1800

Self Linked account

Amount Limit Unlimited Unlimited Unlimited Unlimited Unlimited No. of Transaction Allowed 1 6 35 150 1800

For Corporate e-Banking Customers Transaction

type Parameter Debit Transaction Limit/Number Allowed

Per TXN Daily Weekly Monthly Yearly

NEFT Amount Limit 2 Lac 4 Lac 20Lac 1 Crore 4 Crore

No. of Transaction Allowed 1 6 35 150 1820

RTGS Amount Limit 5 Lac 10 Lac 50 Lac 2 Crore 10 Crore No. of Transaction Allowed 1 6 35 150 1820

NEFT-RTGS combined

Amount Limit 5 Lac 10 Lac 50 Lac 2 Crore 10 Crore No. of Transaction Allowed 1 6 35 150 1820

Third Party Amount Limit 1 Lac 2 Lac 5 Lac 20 Lac 1 crore No. of Transaction Allowed 1 6 35 150 1800

Self Linked account

Amount Limit Unlimited Unlimited Unlimited Unlimited Unlimited No. of Transaction Allowed 1 6 35 150 1800

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5. Present Charges*for NEFT transactions as prescribed by Reserve Bank of India

Transaction Amount Rs. (Excluding of S.T.) * UPTO Rs10000 2.50 >Rs.0.10 lac to Rs.1.00 lac 5.00 >Rs.1.00 lac to Rs.2.00 lac 15.00 >Rs.2.00 lac 25.00

6. Present Charges of RTGS transactions as prescribed by Reserve Bank of India

*subject to change from time to time as per Bank’s/ Govt. guidelines

7. How a customer can apply for e-Banking View/Transaction Facility

• Customer to Visit Bank’s website www.barodagraminbank.com and click on menu “i-Banking” and download appropriate internet banking form from our banking portal by Clicking the Link under "Download Application Form" for RETAIL Users / CORPORATE Users as per requirement.

• Retail.- All Individual account holders should use the RETAIL form • Corporate - All non-individuals i.e. companies, partnership firms, HUFs, Sole proprietors

should use CORPORATE form • The form should be duly filled in and signed by all signatories i.e. all joint account holders in

case of a joint account, all partners in case of a partnership firm etc.(Refer point 16) • The form should be submitted to the base branch for processing where the customer is

maintaining the account. • Customer will receive his/her ‘i-Banking User Id’ from base branch in person. • Passwords should be collected by the customer from the Branch where the application was

submitted and branch will ensure to record appropriate acknowledgement in i-banking register of the branch.

Transaction Time Total Charges (Incl. Service Tax) Rs 2 Lacs to Rs 5 lacs *

Total Charges (Incl. Service Tax) Above Rs 5 Lacs *

Between 9.00 hrs to 12 hrs 28/- 55/- After 12 hrs. to 15.30 hrs 29/- 56/- After 15.30 hrs to 17.30 hrs 33/- 61/- After 17.30 hrs 33/- 61/-

NOTE : Branches must ensure that customers’ Mobile Number & E‐Mail ID are properly entered in Finacle System before enrolling for i‐Banking.

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8. Steps to be followed by Base Branch for Registering a Customer for Internet Banking

8.1 Summarized Actions by Branch

• Receive the application from customers. • Update the customer information specially Mobile No., E-mail ID, address and mode of operation etc in FINACLE core through CUMM option. • Add and verify customer for e-Banking through DCR menu in FINACLE • Deliver the Password Pin Mailer to the Customer personally at the branch after obtaining the acknowledgement in register. • Branch has to make mark delivery of password in Finacle through menu option DCR at the

time of delivery of password mailer to customer to activate the password at EOD After marking of delivery date in DCR, password of the user will get enabled on the next day and then the user can log into e-Banking

• Branch has to maintain a register for user creation and password delivery on prescribed format

8.2 Enrolment Procedure

8.2.1 RETAIL CUSTOMERS ENROLMENT

o Invoke “DCR” menu in Finacle. DCR page will appear. o Select “Add” from drop down list and select Request Type “New Request” o Input Primary Customer ID Select Retail as per the application and click on Accept button. o After customer type Retail is selected, screen with preferred User ID will be displayed o Input preferred User ID as mentioned in the application form. o Enter Mother’s Maiden Name o Select Profile “View only” or “Transaction” as the case may be o Click on “Accept” button. o A message is displayed “Data inserted successfully” with request number. The request

number should be noted on application form for future reference. The first four digit of request number denotes SOL ID of the branch next 06 digits are date in ddmmyy form and rest is the serial number. Branch to maintain record of lodged requests.

o Another user (user with officer powers) to login Finacle and invoke DCR to authorise the entry with request number

8.2.2 CORPORATE CUSTOMER ENROLMENT

1. Invoke “DCR” menu in Finacle. DCR page will appear. 2. Select “Add” from drop down list and select Request Type “New Request” 3. Input Primary Customer ID. Select Corporate as per the application and click on “Accept” button. 4. After customer type “Corporate” is selected, screen with preferred User ID will be displayed 5. Input Corporate preferred ID as mentioned in the application form. 6. Input preferred User ID as mentioned in the application form. 7. Enter Mother’s Maiden Name. 8. Click on “Joint Customer ID Holder” tab. Separate screen will open to input additional Customer IDs (in case this facility is to be provided to other joint account holders). 9. Branches are required to mention User detail and Select Profile “View only” or Transaction” as the case may be 10. Click on “Accept” button.

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11. A message is displayed “Data inserted successfully” with request number. The request number should be noted on application form for future reference. The first four digit of request number denotes SOL ID of the branch next 06 digits are date in ddmmyy form and rest is the serial number. Branch to maintain record of lodged requests 12. Another user (user with officer powers) to login Finacle and invoke DCR to authorise the entry with request number

8.3 Password Delivery in Finacle by base Branch for Auto Activation of Password

• After password is received by branch and delivered to the customer against clear acknowledgement in written form, password to be activated at branch level, as under;

• Invoke DCR in Finacle. • Select function “Add”. Select Request Type “Other Request”. • Enter account number and validate • Select Customer ID for which password delivery date to be captured. • Click on Radio Button “Password Delivery” • Mention password delivery date against “Remark” field • Click on “Accept” button. • Verify the request by another user.

8.4 What Branch CANNOT do with DCR Menu

• Addition of user in existing Corporate ID is NOT possible at branch level through DCR option. • Change of Menu Profile is not possible through DCR Menu. (viz“View” to “Transaction” or vice

versa) • Regeneration of Password is NOT possible through DCR option. • Regenerated /Reset Password CAN NOT be delivered (activated) through DCR.

8.5 Procedure for Base Branch to grant Transaction Right to existing view based customers.

• Written Request : Base branch (Where customer is maintaining account) should obtain written request from the customer on prescribed application form available with branch as well as on e-Banking portal.

• Verify Customer’s Signature : Branch manager should cross check and tally all the information given by the customer & verify customer’s signature on the form with Branch record and if required, necessary modification in customer master(CUMM) with regard to e-mail id or mobile no. etc., may be done.

• Authenticate the Form :Branch Manager, after observing due care while verifying all content provided by the customer, should sign on the application form at given place provided for office use, and mention of Name of the Branch Manager, E.C. Number, Branch Alpha and sol id

• Forward copy to RO :Branch Manager after authenticating the request will forward the scanned copy of the same to R.O. with mention of all information on application form through e-mail Hard copy of the form will be kept at the Branch in safe custody of authorized Branch official for future reference)

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8.6 Procedure for Base Branch for enabling of disabled (blocked) password/Reset password • Written Request :Base branch should obtain written request from the customer on prescribed

application form. • Verify Customer’s Signature : Branch manager should cross check and tally all the

information given by the customer & verify customer’s signature on the form with Branch record and if required, necessary modification in customer master(CUMM) with regard to e-mail id or mobile no. etc., may be done.

• Authenticate the Form & Forward copy to RO: After observing due care while verifying all contents provided by customer in application form including signature of the customer, Branch Manager should sign on the application form affixing Seal with mention of Name, Signature number &Date and forward the scanned copy of the application form to R.O. through e-mail (Hard copy of the form will be kept at the Branch in safe custody of authorized Branch official for future reference)

8.7 Procedure to handle Off-line Request submitted by customers through e-banking portal

There are following off line requests provided in our e-Banking portal that an e-Banking customer can submit offline

1. Cheque book request ( Available) 2. CBS account open request (Will be available later) 3. FD renewal (Will be available later) 8.8 Work flow for request submitted by the customer offline Each and every request submitted by the customer offline through e-Banking portal will go to relationship Manager e-Banking at H.O. and in turn relationship Manager e-Banking at H.O will forward customer’s request to their respective base Branch through e-mail for disposal of customer’s request by base Branch in time bound manner.

9. Additional security features - 2FA (Two factor Authentication)

2FA is an enhanced security solution which helps reduce chances of phishing attack on customer by providing additional layer of authentication. It enables additional security to make Internet banking more safe and secure for which user has to first register for 2FA. System will automatically prompt for one time enrolment.

9.1. Procedure for users to enrol into 2FA All existing non 2FA users will be prompted by the system at the time of log-in to opt for 2FA .User will have to select minimum any 5 question and key-in their answer that will be used by the system later as a additional tool to establish genuineness of user’s identity. 9.2. User advantages for enrolling into 2FA

Once an e-Banking customer is registered in 2FA then he can perform the following tasks. • User can re-generate ‘login password ‘on his own. • User can Unlock the account, without approaching the branch, in case he forget his password or his account is locked (Because of 5 times wrong attempts) Login to the e-Banking site is now a ‘2- step process’, in the first step, customer enters only the Login ID. In the second step, a screen is presented with a personal message (PAM) which prompts user to enter his password.

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Further, in case someone using hacked ID and attempts to login from a different PC, system’s additional layer of 2FA security will prompt to questions (Questions and Answers) / One time password (OTP) to ensure that:- (a) Genuine user is giving sign on password to the Bank’s portal (b) No person has fiddled with customer’s account with more security layer to identify the genuine user. 9.2.1. QnA – Question and Answer QnA – Question and Answer-At the time of enrolment user has to pick minimum 5 questions and key in their answers. Subsequently, whenever the system feels the risk or doubt (at the time of log in or doing transaction) in the user’s identity, system will prompt the user to the questions (number of questions may vary depending upon the level of risk) selected by user at the time of enrolment. user has to key in the answer registered by him at the time of enrolment. 9.2.2 OTP – One time Password Whenever the system feels the risk or doubt (at the time of log in or performing transaction) in the user’s identity, system will prompt user to enter his mobile number. If the mobile number entered by him is registered with us, the system will send a “One time Password” (OTP) to user’s mobile via SMS. User has to key in the OTP correctly to proceed further. One Time Password – means password send will be used once only,user need not remember the same. Each time system sends password, it will be for one time use only. OTP valid for -3- minutes only.

10. a. Procedures to recapture forgotten sign- on password under 2FA User has to go to normal Net-Banking home page. Enter user Id and proceed. On the password capture page “Forgot Sign-on password” link is present. Click on the link and proceed further.

NOTE : This facility is available only for 2FA enrolled customers.

b. Procedures to recapture forgotten Transaction password under 2FA User cannot regenerate “Transaction Password” with forgot link, it is only for sign- on password. In case of forgotten transaction password, user has to contact his base branch with identification proof for regeneration of the same on prescribed application form, regenerated password will be dispatched to base branch by e-Banking team(H.O) by post in sealed PIN mailer through Regional office.

11. Registration/ Modification of ‘Mobile Number’ of e-Banking customers To facilitate generation of OTP/Tracker ID correct Mobile Number of the user is required to be updated in his customer master(CUMM). To ensure the same user has to submit “Mobile Number Updation” form to their base branch. Further, Branch can add/modify mobile number through Finacle menu option MOBUPD or CUMM

12. Process for Alert Subscription by user through e-Banking portal

(A) Steps for Subscription of Alerts through “Alert Menu” On the side bar under Alert Menu, the following sub-menus are displayed

Query on Alerts History Alert History Subscription

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• Click on Subscription sub-menu for Alert Registration • Details of various types of Alerts offered by Bank is displayed • Select the Alerts by ticking against the SMS Alerts and / or internal mail alerts. • Click on Submit button. • The user will start receiving the chosen alerts after successful registration within a day.

(B) Steps to Unsubscribe Alerts:

• Click on Subscription sub-menu • Details of various types of Alerts subscribed by the User are displayed with tick mark. • Select the Alerts, you wish to unsubscribe by removing the tick against the internal mail

alerts and/or SMS Alerts Click on Submit button to unsubscribe Alert.

13. Browser compatibility and system requirement Baroda RRB Connect is enabled for Internet Explorer Ver 6.0/7.0/8.0, Mozilla Firefox Browsers Version 3.6/5.0 and Google Chrome. Besides latest java version would be required for login

14. Details of facility under e-Banking module to be implemented in later phase • Trade Finance • Bill payment • e-Com • ASBA (Application supported by Blocked amount)

15. i-Banking Business Promotion - Steps to be taken by Branches a. Communicate to customers especially Government accounts, Salaried Class,

students, Corporate and other educated customers. b. Undertake special promotional campaigns to ensure migration of customers

from branch channel to our Internet Banking channel as it provides many benefits to the customers and branches as well.

c. Educate all staff members about Internet Banking features. d. Ensure that all staff members avail this unique facility, which can be accessed by

them from any terminal at CBS branches apart from any internet active terminal. e. Branches are to keep with them sufficient e-banking application forms for Retail and

Corporate customers, for registration to Baroda RRB Connect which have been made available to branches. In case of non-availability of the forms, Branches may request to their Regional office.

f. Forms can also be downloaded from Bank’s e-Banking portal i.e. https://ibanking.barodarrb.co.in/UP accessible to branches.

The details of various other guidelines are attached as Annexures with our earlier circular HO/05/IT/2012-13/60 Dated 27-06-2012.

NOTE : Internet Banking facility is not allowed to the following accounts / account holders

• Illiterate account holders • Dormant accounts • Inoperative accounts • Minor account holders • Accounts where garnishee / attachment order is received

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16. Guidelines to obtain signature on e-Banking request form Account Type Proposed

User To be signed by Remarks

Retail Individual Himself Himself Individual (power of attorney given to someone)

POA holder � Account holder � Power of Attorney holder

Provided all other formalities of his mandate are completed properly

Joint Any one of the account holders

� All other account holders

� Propose e- Banking user

Only if the operating instructions are “either or survivor” or “any one of survivor”

Corporate Sole Proprietorship Himself Himself To sign in capacity of

individual and Proprietor Partnership Any

authorized signatory

� All partners � Proposed user

To sign in capacity of individual and partner

Public / Private Limited Company

Any authorized signatory

� Authorized signatories

� Proposed user

Resolution duly signed by authorized signatory on company’s letter head (in the bank’s standard format) must be submitted by the company

Trust Any authorized signatory


� Proposed user

Letter from authorized signatory on trust’s letter head (as per trust deed) be submitted

HUF Any authorized signatory


� Proposed user

Letter of HUF be submitted

NOTE : Signatures of customers on Application form must be checked and verified by the Branch Head 17. Customer support for e-Banking

First Level :- Branches • All queries whatsoever, arising from customer end, are to be handled and addressed at

Branch level. For DCR/ Java issues branches should lodge complaint on HP Service Manager / contact L-1 help desk.

• Issues for which remedy is not stipulated here, may be sent to ‘i-Banking coordinator’ at their respective Regional Offices. Branches are not supposed to escalate issues directly to Head Office in any case.

• List of Branch contact details available on Internet Banking web-portal Second Level :-Regional Office

• Regional offices will monitor and facilitate disposal of unresolved issues • Issues beyond manageability of i-Banking coordinators at ROs, may be escalated to E-

Banking Administrator at Head Office at [email protected]. =========================END==================================

BARODA UTTAR PRADESH GRAMIN BANK Regional Office:

Existing User Modification Form “Annexure‐2”

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Ref No. The e-Banking Admin. Date: Baroda Uttar Pradesh Gramin Bank Head Office: A-1, Civil Lines, (Scanned copy via E-mail to Email: - ebanking.barodaoprrb.co.in) Raebareli – 229001 Dear Sir, Ref: - Request for e-Banking PWD Reset/Granting of Transaction Rights/Enabling of locked PWD We hereunder forward various customers’ request received by branches of our Region. Sr. No.

Name of User

User Type (Retail/Corp

orate)

User ID Name of base

Branch

SOL ID

Request for 1. Sign-on Password Reset2. Transaction Password

Reset 3. Granting of Transaction

Rights 4. Enabling of locked PWD

Remarks (if any)

user Id Corporate id (if user is corporate

1 2 3 4 We have verified authenticity of customers’ request forwarded by Branches and recommend to accede to customers’ request as above, with regard to PWD Reset/Granting of Transaction Rights/Enabling of locked PWD etc.

Yours Faithfully

(Seal & sign of authorized Signatory) As per name with signature approved by Regional Head

Only for use of E.B. Admin. At H.O. Received Date‐ Received through‐ E‐Mail Hard Copy

Created by Approved by

Sign. Sign.

E.C. No. E.C. No.

Admin

Cross-Out

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“Annexure-3”

Sol Id Branch Name Branch Alpha Month/ Year

Sr.No.

Users Account No. (for

which off-line request

made )

off line request details

(Cheque book

request etc.)

Date of request E-

Mail Received by Branch

Date of Disposal of

request If pending,

reason thereof

Date- (Signature of Branch Manager) Place- Name- Signature No. Note-Scanned copy of this format is to be sent to Regional Office on or before 04th of every month

Monthly statement (From Branches to RO) Status of Disposal of off-line requests made by i-Banking customers through portal

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“Annexure-4”

To be sent in Excel File format via E-mail to [email protected] Region Name- Month-

S.N. Sol Id

Branch Name

No. of off line request received by the Branch during the month

Add pending request of previous month(If any)

No. of offline request disposed off

No of off line request pending at the end of the month

Pendency reason

Monthly statement (From ROs to HO) Status of Disposal of off-line requests made by i-Banking customers through portal

Documents

Baroda Uttar Pradesh Gramin Bank