Backup Software for Heterogeneous Environments - CommVault

1 Info-Tech Research Group Vendor Landscape: Backup Software for Heterogeneous Environments

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Vendor Landscape: Backup Software for Heterogeneous Environments Be prepared for the future. Protect your past.


Backup is becoming more complex. In addition to protecting physical

Windows and UNIX servers, solutions must handle virtual environments and

efficiently manage growing volumes of data. Choose the software that will

meet your backup and restore objectives at the lowest possible cost.

Introduction

Mid-sized to large enterprises whose environments

combine x86 platforms with Reduced Instruction Set

Computing (RISC)-based platforms running a UNIX-

based system (e.g. IBM AIX or HP-UX), or a

mainframe architecture.

CIOs, IT Managers, and System Admins that need to

select a solution for backup.

Organizations that require a comprehensive, well-

supported backup solution that balances affordability

and effectiveness.

This Research Is Designed For: This Research Will Help You:

Understand what’s new in the heterogeneous backup

software market.

Evaluate heterogeneous backup software vendors and

products for your enterprise needs.

Determine which products are most appropriate for

particular use cases and scenarios.

Create a shortlist of heterogeneous backup software

vendors, and select which is the best fit.

• Backing up virtual infrastructure is a growing concern across a range of enterprise sizes. All vendors

reviewed support backup of VMware and Microsoft Hyper-V-based virtual machines. For more detailed

information on virtual environment backup, see Vendor Landscape: Virtual Backup Software.

http://www.infotech.com/research/ss/it-vendor-landscape-virtual-backup-software


Executive Summary

Champions

• CommVault’s comprehensive set of features, including broad

support for array and cloud storage targets as well as strong

deduplication capabilities, sets it apart from many competitors.

• IBM is a champion for its strong vendor scores and enhanced

data reduction features.

• Symantec maintains a lock on the backup software market

share thanks to its flexible deployment options and a focus on

data restoration features.

Value Award

• CA Technologies offers standout cloud support and a strong

ease-of-use factor with an affordable price point relative to its

competitors.

Trend Setter Award

• CommVault leverages a native Representational State Transfer

(REST)/HTTP interface to offer best-in-class support for third-

party cloud storage providers, complementing its broad support

for physical storage targets.

• It pays to know your needs. Some

vendors intend for their backup software to

integrate with primary storage or disk

backup targets; others focus on the

software. Avoid overpaying for more than

you need; buy according to specific

requirements and existing investments.

• Recovery time is money. While continuous

data protection sounds good, it is expensive

and probably overkill for most data. Carefully

consider your Recovery Time Objectives

(RTO) and Recovery Point Objectives

(RPO), and realistically evaluate what you

can afford.

• Backup is a future-oriented process. Your

backup solution needs to accommodate

future data requirements as well as probable

infrastructure changes down the road. Fit

your solution to your long-term data

management strategy.

Info-Tech Insight

Info-Tech evaluated nine competitors in the Heterogeneous Backup

Software market, including the following notable performers:


Market Overview

• Many leading vendors originated in the late 1980s or

early 1990s, focused on backing up non-Windows

mainframe computers. As Windows-specific backup

solutions proliferated in the 1990s, enterprise providers

expanded to protect x86-based servers and desktops.

• Backup software originally focused on backing up data

from internal hard drives to internal and external tape

drives and libraries, but now includes networked storage

for the host and target and cloud storage. Tape

continues to play an important role as a secondary or

tertiary target.

• Previously discrete backup solutions for physical and

virtual machines are consolidating, making it possible to

deploy a single solution for a mixed physical and virtual

environment.

• Data sprawl has made it essential for solutions to

efficiently manage and reduce data when possible, with

compression and data deduplication technology.

• Backup management is data management.

CommVault understands backup as being part of a

larger data management strategy, rather than a discrete

solution. Other vendors are following suit, touting the

data discovery capabilities of their backup software.

• Data gets edgy. More critical data than ever is being

stored on laptops, desktops, and mobile devices. EMC

and CommVault offer solutions that protect this data to

ensure that continuity, recovery, and compliance needs

are met, even on the edge.

• Flexibility is becoming vital. As the market matures,

vendors begin to differentiate themselves by

accommodating variable client scenarios. Modular sales

models allow businesses to tailor a backup solution

without overpaying for unnecessary advanced features

or capacity. Pricing has also evolved, with vendors

offering capacity-based licensing alongside familiar per-

host licensing options.

How it got here Where it’s going

Backup isn’t just about protecting the past; it’s equally about preparing for the future. Legacy backup

solutions are ill-equipped to deal with the triple threat posed by virtualization, migration to the cloud, and

data sprawl. Today, vendors are working to provide solutions that meet current needs but are flexible

enough to respond to future challenges.


Heterogeneous Backup Software vendor selection / knock-out criteria: market share, mind share, and platform coverage

• Acronis. While relatively new on the scene, Acronis has positioned itself as an up-and-coming player in the small to

mid-market range with its Acronis Backup & Recovery software.

• CA Technologies’ ARCserve has historically held a strong market share in Japan. Their ARCserve backup software

has a long history, going back as far as 1982.

• CommVault has been doggedly pursuing market and mind share with Simpana 9, a full-featured product notable for its

usability and integration capabilities.

• EMC continues to maintain a strong market share among mid- to large-sized enterprises with its NetWorker and Avamar

software and its Data Domain appliances. Lately, EMC has been making in-roads into cloud storage, as well.

• FalconStor. Though FalconStor is primarily focused on backup appliances, its Continuous Data Protector Virtual

Appliance is a software solution that is compatible with a variety of storage providers and targeted at small enterprises.

• HP. A cost-effective solution, HP’s Data Protector boasts big savings and strong integration with HP storage hardware.

• IBM. Second in market share, IBM’s Tivoli Storage Manager is a scalable product that plays well in large enterprise

environments.

• Syncsort has carved itself a niche in the market by partnering with NetApp and leveraging its data protection

capabilities.

• Symantec, a market leader with its NetBackup software is a full-featured, flexible solution designed to enhance the

client’s experience, recovering data quickly and effectively.

Included in this Vendor Landscape:

• Formerly advanced features, such as data encryption and compression are now standard. Info-Tech identified vendors

that provide heterogeneous IT environments with robust, advanced features, such as deduplication and array integration.

• For this Vendor Landscape, Info-Tech focuses on vendors that offer broad capabilities across multiple platforms and that

have a strong market presence and/or reputational presence among mid-sized and large enterprises.


Criteria Weighting:

Heterogeneous Backup Software criteria & weighting factors

20%

20%

30%

30%

50%

50%

Vendor is committed to the space and has a

future product and portfolio roadmap. Strategy

Vendor offers global coverage and is able to sell

and provide post-sales support. Reach

Vendor is profitable, knowledgeable, and will be

around for the long-term. Viability

Vendor channel strategy is appropriate and the

channels themselves are strong. Channel

The three-year TCO of the solution is

economical. Affordability

Product supports many platforms including

Windows, Linux, UNIX, and major hypervisors. Architecture

The solution’s dashboard and reporting tools are

intuitive and easy to use. Usability

The solution provides basic

and advanced feature/functionality. Features

30%

35%

10%

25%

Features Usability

Architecture Affordability

Product

Vendor

Viability Strategy

Channel Reach

Product Evaluation Criteria

Vendor Evaluation Criteria


Acronis

CA Technologie

s

CommVault

EMC

Falconstor

HP

IBM

SyncSort NSB

Symantec

Acronis

CA Technologie

s

CommVault

EMC

Falconstor

HP

IBM

NetApp Synscsort

Symantec

For an explanation of how the Info-Tech Vendor Landscape is created, see Information Presentation – Vendor Landscape in the Appendix.

The Info-Tech Vendor Landscape:

The Info-Tech Heterogeneous Backup Software Vendor Landscape

Champions receive high scores for most evaluation

criteria and offer excellent value. They have a strong

market presence and are usually the trend setters

for the industry.

Market Pillars are established players with very

strong vendor credentials, but with more average

product scores.

Innovators have demonstrated innovative product

strengths that act as their competitive advantage in

appealing to niche segments of the market.

Emerging Players are newer vendors who are

starting to gain a foothold in the marketplace. They

balance product and vendor attributes, though score

lower relative to market Champions.

The Zones of the Landscape


=Exemplary =Good =Adequate =Inadequate =Poor

Balance individual strengths to find the best fit for your enterprise

HP *

CommVault

CA Technologies

EMC *

FalconStor

Acronis

IBM

Symantec *

Syncsort

Legend

Overall Features Usability Afford. Arch. Overall Viability Strategy Reach Channel

Product Vendor

For an explanation of how the Info-Tech Harvey Balls are calculated, see Information Presentation – Criteria Scores (Harvey Balls) in the Appendix.

* The vendor declined to provide pricing and publically available pricing could not be found.


What is a Value Score?

The Info-Tech Heterogeneous Backup Software Value Index

The Value Score indexes each vendor’s

product offering and business strength

relative to their price point. It does

not indicate vendor ranking.

Vendors that score high offer more bang-for-

the-buck (e.g. features, usability, stability,

etc.) than the average vendor, while the

inverse is true for those that score lower.

Price-conscious enterprises may wish to give

the Value Score more consideration than

those who are more focused on specific

vendor/product attributes.

On a relative basis, CA Technologies

maintained the highest Info-Tech Value

ScoreTM of the vendor group. Vendors

were indexed against CA Technologies’

performance to provide a complete,

relative view of their product offerings.

For an explanation of how the Info-Tech Value Index is calculated, see Information Presentation – Value Index in the Appendix.

For an explanation of how Price is determined, see Information Presentation – Price Evaluation in the Appendix.

* The vendor declined to provide pricing and

publicly available pricing could not be found


Table Stakes represent the minimum standard; without these, a product doesn’t even get reviewed

If Table Stakes are all you need from your Heterogeneous Backup Software solution, the only true

differentiator for the organization is price. Otherwise, dig deeper to find the best price to value for your

needs.

The products assessed in this Vendor

LandscapeTM meet, at the very least, the

requirements outlined as Table Stakes.

Many of the vendors go above and beyond the

outlined Table Stakes, some even do so in

multiple categories. This section aims to

highlight the products’ capabilities in excess

of the criteria listed here.

The Table Stakes What Does This Mean?

App-specific agents exist to handle requirements for

target workloads, such as Microsoft Exchange,

SharePoint, or SQL.

Application

Awareness

Computer systems can be restored from bare metal,

with no requirement of a previously installed

operating system or software.

Bare Metal

Restore

Data can be encrypted prior to transmission across

the LAN. Encryption

Data can be compressed at the client or media agent

for overall data reduction. Compression

Machines at the edge of the environment (i.e.

desktops, laptops) can be backed up.

Edge Machine

Backup

What it is: Feature

Solution can integrate with Volume Shadow Copy

Services (VSS)-certified arrays for snapshots of

Microsoft apps.

VSS-based array

support


Advanced Features are the capabilities that allow for granular market differentiation

Advanced Features

Info-Tech scored each vendor’s features

offering as a summation of their individual

scores across the listed advanced features.

Vendors were given 1 point for each feature

the product inherently provided. Some

categories were scored on a more granular

scale with vendors receiving half points.

Scoring Methodology

Redundant data at separate backup nodes (e.g.

targets) is removed, leaving a single copy.

Global

deduplication

Deduplicated data can be backed up to and restored

from tape media.

Deduplication to

tape

Redundant data is removed either as it is being

written to disk or after data has been written.

Target

deduplication

Redundant data is removed at the source, before

transmission to the backup target.

Source-based

deduplication

Data can be backed up to a supported third-party

public or vendor-provided cloud environment. Cloud integration

Solution is capable of using snapshot features from

major storage array products beyond VSS. Array integration

VMs are automatically discovered and protected as

they move, change, or come online.

Advanced VM file

backup

Data can be backed up to and restored from tape

media. Backup to tape

Solution provides full support for end users to

perform self-service backup and restoration of data.

End-user self

service

Data changes are continuously tracked, enabling

true any-point-in-time recovery.

Continuous data

protection

What we looked for: Feature

For an explanation of how Advanced Features are determined, see Information Presentation – Feature Ranks (Stop Lights) in the Appendix.


Each vendor offers a different feature set; concentrate on what your organization needs

HP

CommVault

CA Technologies

EMC

FalconStor

Acronis

IBM

Symantec

Syncsort

Source-

based

dedupe

Target-

based

dedupe

Global

dedupe

Dedupe

to tape

Cloud

integration

Array

integration

Advanced

VM file

protection

Backup

to tape

End user

self service

Continuous

data

protection

Evaluated Features

=Feature Absent =Feature partially present/pending =Feature fully present Legend

For an explanation of how Advanced Features are determined, see Information Presentation – Feature Ranks (Stop Lights) in the Appendix.


Array integration allows companies to take advantage of array-based

snapshots, simplifying backup across the environment.

Select a vendor that will integrate well with any existing array-based storage infrastructure

Why Scenarios?

In reviewing the products included

in each Vendor LandscapeTM ,

certain use-cases come to the

forefront. Whether those use-cases

are defined by applicability in

certain locations, relevance for

certain industries, or as strengths in

delivering a specific capability, Info-

Tech recognizes those use-cases

as Scenarios, and calls attention to

them where they exist.

3 2

Array Integration 1 Support for arrays from multiple vendors

Support for proprietary arrays and VSS arrays

Support for Windows VSS-certified arrays only

For an explanation of how Scenarios are determined, see Information Presentation – Scenarios in the Appendix.

http://www.netapp.com/us/


Cloud integration can improve disaster recovery capabilities as well as

provide agile scalability for your backup solution.

Select a vendor that will integrate well with cloud providers, providing a flexible backup target for storage and archiving

Why Scenarios?












3

1

Cloud Support 2 Proprietary Cloud Storage

Microsoft Azure

Amazon Web Services


CA Technologies

also supports

Fujitsu Global

Cloud and

Eucalyptus

CommVault also

supports EMC

Atmos, Caringo,

Mezeo, and

Nirvanix

Symantec also

supports AT&T

Synaptic,

Nirvanix, and

RackSpace


Organizations with limited IT resources stand to benefit from backup

solutions with enhanced usability features.

Choose a solution that simplifies backup administration with a unified console and helpful tools

Why Scenarios?












Exemplary Performers

CA Technologies offers a centralized management

interface, including a dashboard with Storage

Resource Management (SRM) reporting and

infrastructure visualization tools.

CommVault’s unified code base makes it easy to

manage the entire infrastructure from one pane of

glass. Simpana 9 also includes automatic discovery

and deployment options, remote operations services,

and migration tools.

2 1

Ease of Use 3


Symantec allows administrators to mange their

backups from a single console for physical and virtual

global data. NetBackup features a number of

automation tools to simplify backup and restore

operations.


3 year TCO for this solution falls into pricing

tier 7, between $100,000 and $250,000

Product:

Employees:

Headquarters:

Website:

Founded:

Presence:

CommVault Simpana 9

1200+

Oceanport, NJ

Commvault.com

1996

NASDAQ: CVLT

Champion

$1 $1M+

• Simpana 9 offers enhanced data reduction features with an

easy-to-use interface. Expect CommVault to continue to expand

its market and mind share on the back of easy migration tools

and new, more flexible pricing options.

Overview

• Integrates well with a range of third-party array storage

providers, including Dell, EMC, IBM, HDS, HP, NetApp, and

Nimble Storage, for script-free snapshot control.

• Comprehensive feature package is ready to handle just about

any backup scenario put before it.

• Deduplication Accelerated Streaming Hash capabilities enable

backup of deduplicated data to a range of secondary disk

targets, including disk, tape, and the Cloud for efficient

archiving.

Strengths

• Because CommVault does not provide backup hardware,

support can require multiple points of contact, complicating

troubleshooting and service.

• CommVault’s roots in the mid-market have raised questions

regarding its ability to scale into the enterprise space, where

performance and scalability requirements are most stringent.

Challenges

CommVault Simpana 9 is a full-featured product that fits into a variety of use-case scenarios

Pricing provided by vendor

http://www.commvault.com/simpana-software


86 2nd out of 9

Value Index

Vendor Landscape

CommVault has positioned itself as a market leader with a strong slate of features and deployment options

Info-Tech Recommends:

CommVault’s Simpana capably handles physical and virtual heterogeneous environments from a single

pane of glass, and is a strong option for mid-sized to large enterprises.

Supported Architectures Include:


Product Vendor

Source-

based

dedupe

Target-

based

dedupe

Global

dedupe

Dedupe

to tape

Cloud

integration

Array

integration

Advanced

VM file

protection

Backup

to tape

End user

self service

Continuous

data

protection

Features



tier 7, between $100,000 and $250,000

Product:

Employees:

Headquarters:

Website:

Founded:

Presence:

IBM Tivoli Storage Manager

433,362

Armonk, NY

IBM.com

1911

NYSE: IBM

IBM’s Tivoli Storage Manager stands apart for its scalability

Champion • IBM continues to occupy a strong position in the backup sector.

Its feature-rich Tivoli family of products offers a variety of

options, bolstered by IBM’s commitment to improving usability.

Overview

• Broad virtual hypervisor support, including VMware ESX/ESXi,

Microsoft Hyper-V, and Citrix XenServer.

• Excellent scalability: each Tivoli Storage Manager server is

capable of managing as many as four billion data objects.

• Combination of incremental backups with source- and target-

based deduplication effectively reduces overall data storage

requirements.

• Leverages IBM Cognos software to enhance reporting and

monitoring capabilities.

Strengths

• Snapshots from Microsoft apps are supported on any VSS-

complaint hardware, while on non-Windows systems, non-IBM

hardware requires Storage Area Network (SAN) Volume

Controller.

• Incremental forever backup model is efficient, but can lead to

slower restore times.

• True continuous data protection requires the purchase of a

complementary product.

Challenges

$1 $1M+


http://www-142.ibm.com/software/products/us/en/tivostormana/


79 4th out of 9

Value Index

Vendor Landscape

A pioneer in disk-to-disk backup, IBM offers broad virtual hypervisor support

Features


IBM Tivoli Storage Manager continues to be a stalwart player in enterprise backup, consolidating its

position with superior scalability and incremental backup features.


Source-

based

dedupe

Target-

based

dedupe

Global

dedupe

Dedupe

to tape

Cloud

integration

Array

integration

Advanced VM

file backup

Backup

to Tape

End user

self service

Continuous

data

protection


Product Vendor


Product:

Employees:

Headquarters:

Website:

Founded:

Presence:

Symantec NetBackup

17,000+

Mountain View, CA

Symantec.com

1982

NASDAQ: SYMC

Champion

The vendor declined to provide pricing, and


$1 $1M+

• Symantec is the largest provider of security software in the

world and a market-share leader in the backup software market,

with a broader portfolio, which includes integrated archiving,

deduplication, and virtual machine protection.

Overview

• Excellent virtual machine support, with automated protection

and recovery of entire VMs as well as granular recovery of files,

databases, or individual database items.

• NetBackup’s unified console and integration with Symantec

backup appliances simplifies deployment, management,

maintenance, and monitoring processes.

• OpenStorage Initiative Application Programming Interface (API)

allows NetBackup to integrate with a variety of storage targets,

including EMC, ExaGrid, Fujitsu, HP, and IBM arrays.

Strengths

• While Symantec offers a broad portfolio of solutions, integration

across its product family is not as strong a point as with some

competitors.

• Symantec has discontinued its Real Time Continuous Data

Protection (CDP) software, focusing instead on Replication

Director and NetBackup Accelerator. It feels these are more

cost-effective approaches to aggressive RPOs and RTOs.

Challenges

Symantec unites exceptional virtual and physical machine protection features with convenient management tools

http://www.symantec.com/netbackup


Vendor Landscape

Symantec focuses on flexibility with a product that can adapt to a wide variety of infrastructure scenarios

Features


With exceptional hardware support, a comprehensive feature set, and strong virtual environment

protection, Symantec belongs on most enterprises’ shortlists.


N/A Value Index

The vendor declined to provide pricing,

and publicly available pricing

could not be found

Source-

based

dedupe

Target-

based

dedupe

Global

dedupe

Dedupe

to tape

Cloud

integration

Array

integration

Advanced VM

file backup

Backup

to tape

End user

self service

Continuous

data

protection


Product Vendor


EMC’s family of backup products combines superior deduplication ratios with robust VMware support

Product:

Employees:

Headquarters:

Website:

Founded:

Presence:

NetWorker 8

53,500

Hopkinton, MA

EMC.com

1979

NYSE: EMC

Market Pillar



$1 $1M+

• EMC offers a strong portfolio of hardware and software

solutions for backup and recovery, including NetWorker and

Avamar software and Data Domain appliances, which become

especially powerful when used in concert with one another.

Overview

Strengths

• NetWorker depends on integration with other EMC backup

products for many advanced features, including deduplication

and cloud integration. This adds complexity in terms of

deploying and managing the solution.

• Integration with Data Domain appliances means that upgrading

storage capacity down the line can be costly.

Challenges

• Revised backup architecture distributes workloads across

several NetWorker Storage Nodes to manage bottlenecks.

• Client Direct feature allows backups to send data directly to

backup targets without going through an intermediate node,

reducing backup times.

• Supports continuous data protection for enterprises that require

an aggressive RPO.

• Integrates well across backup and storage product lines for

companies that already deploy Data Domain appliances.

http://www.emc.com/backup-and-recovery/networker/networker.htm


Vendor Landscape

NetWorker works best when paired with EMC Avamar and EMC Data Domain appliances

Features


EMC’s 2012 revision to its NetWorker line adds a number of new features and performance

enhancements that make it worth a second look, especially for larger enterprises that can integrate it

with EMC’s complementary Data Domain appliances.


N/A Value Index



could not be found

Source-

based

dedupe

Target-

based

dedupe

Global

dedupe

Dedupe

to tape

Cloud

integration

Array

integration

Advanced VM

file backup

Backup

to tape

End user

self service

Continuous

data

protection


Product Vendor


Product:

Employees:

Headquarters:

Website:

Founded:

Presence:

HP Data Protector

349,600

Palo Alto, CA

HP.com

1939

NYSE: HPQ

Market Pillar



$1 $1M+

• HP is a formidable desktop, server, and storage company with a

strong lineup of consolidated network storage systems. They

offer hardware with deduplication options, cloud support, and a

respectable backup software solution in Data Protector.

Overview

• Data Protector integrates well with HP hardware, adding

snapshot functionality with HP 3Par, EVA, or P9000 arrays, and

deduplication when paired with a StoreOnce D2D system.

• Data Protector is compatible with a variety of client

architectures, including various Windows, UNIX, and Linux

distributions.

• HP is an affordable option for budget-conscious departments,

and claims they can save customers up to 70% in TCO over

comparable solutions.

Strengths

• Target deduplication is not natively supported, relying on

integration with complementary HP StoreOnce appliances.

• Edge desktops and laptops can be backed up; however,

processes must be initiated by an administrator, potentially

increasing IT workloads.

• HP does not offer continuous data protection as a feature of,

nor as an add-on to, its Data Protector solution.

Challenges

HP offers low-cost backup software with strong HP hardware integration

http://www8.hp.com/us/en/software-solutions/software.html?compURI=1175640


Vendor Landscape

Data Protector supports for a variety of client architectures, but relies on StoreOnce hardware for deduplication

Features


HP offers robust array and virtual machine support, but to unlock its full potential it must be integrated

with a StoreOnce appliance.


N/A Value Index



could not be found

Source-

based

dedupe

Target-

based

dedupe

Global

dedupe

Dedupe

to tape

Cloud

integration

Array

integration

Advanced VM

file backup

Backup

to tape

End user

self service

Continuous

data

protection


Product Vendor


Product:

Employees:

Headquarters:

Website:

Founded:

Presence:

ARCserve Backup r16

14,000

Islandia, NY

CA.com

1976

NASDAQ: CA

Innovator


tier 6, between $50,000 and $100,000

$1 $1M+

Pricing solicited from public sources

CA Technologies offers an affordable solution with flexible deployment and purchasing options

• CA Technologies delivers a family of products targeted at small

to mid-sized clients. Available as standalone products or in

combination as a unified solution, CA provides customers with

flexible solutions for heterogeneous environments.

Overview

Strengths

• ARCserve does not offer source-based deduplication.

• Snapshots are possible only for Windows apps on VSS-

compliant hardware.

• Infinite Incremental backup model can reduce data being sent to

backup targets, but can increase RTOs.

• ARCserve does not offer true continuous data protection.

Snapshots are available as low as fifteen-minute intervals.

Challenges

• ARCserve offers strong support for a variety of third-party public

cloud providers for remote data protection and archiving.

• ARCserve’s Storage Resource Manager and infrastructure

visualization tools provide a robust, central interface with which

to manage data across the enterprise.

• Recently announced, innovative licensing options based on

RPOs, in combination with familiar capacity-based and socket-

based licenses, offer affordability and flexibility to growing

businesses.

http://www.arcserve.com/us/default.aspx


Vendor Landscape

ARCserve unites ease-of-use and broad compatibility with client architectures and backup targets

100 1st out of 9

Value Index


ARCserve’s ease-of-use factor and support for a wide range of physical and cloud backup targets make

it an ideal solution for budget-conscious enterprises.



Product Vendor

Source-

based

dedupe

Target-

based

dedupe

Global

dedupe

Dedupe

to tape

Cloud

integration

Array

integration

Advanced VM

file backup

Backup

to tape

End user

self service

Continuous

data

protection

Features



tier 8, between $250,000 and $500,000

$1 $1M+

Product:

Employees:

Headquarters:

Website:

Founded:

Presence:

FalconStor® Continuous Data

Protector (CDP)

442

Melville, NY

Falconstor.com

2000

NASDAQ: FALC

Innovator • FalconStor’s primary focus is on data protection software,

delivered to customers in three ways: as software only, as an

appliance, and as a virtual machine.

Overview

• FalconStor CDP stores backed-up data in its native format,

ensuring that administrators have easy access to files.

• Strong app support, with a library of app-specific snapshot

agents that enable RTOs of up to approximately 15 minutes.

CDP includes support for more than forty apps, and others can

be added with scripting.

• Exemplary continuous data protection coverage accommodates

RPOs of just seconds.

Strengths

• Companies in need deduplication capabilities will require

purchase of complementary hardware, such as FalconStor’s

Virtual Tape Library (VTL) or File-interface Deduplication

System (FDS) products for target and global deduplication.

• Backup to tape requires the additional purchase of HyperTrac

Backup Accelerator software.

• Breadth of purchasing and pricing options can make an initial

investment somewhat complex.

Challenges

FalconStor enables aggressive RPOs for mission-critical apps


http://www.falconstor.com/products/continuous-data-protector


Vendor Landscape

FalconStor stands out for its application support and continuous data protection capabilities

62 5th out of 9

Value Index


FalconStor’s Continuous Data Protector may be a viable solution for smaller heterogeneous

environments with a need for continuous data protection.



Product Vendor

Source-

based

dedupe

Target-

based

dedupe

Global

dedupe

Dedupe

to tape

Cloud

integration

Array

integration

Advanced VM

file backup

Backup

to tape

End user

self service

Continuous

data

protection

Features


TBA


tier 6, between $50,000 and $100,000

$1 $1M+

Product:

Employees:

Headquarters:

Website:

Founded:

Presence:

Advanced Backup and

Recovery 9.5

800

Woburn, MA

Acronis.com

2002

Privately Held

Emerging Player


Acronis brings flexible deployment options with strong disaster recovery features

• Advanced Backup and Recovery offers customers an affordable

solution that integrates well with Acronis’ broad range of

backup-related products. Its modular product allows companies

to tailor a solution without overpaying for unnecessary features.

Overview

• Innovative client-server management scheme enables

administrators to directly manage server and virtual hosts and

scheduled jobs to run even when the central management

system is unavailable. This allows admins to pursue more

aggressive disaster RTOs.

• Active Restore disaster recovery feature enables basic

Windows server functionality before recovery completes,

reducing downtime for many operations.

Strengths

• Modular structure offers increased flexibility, but comes at the

cost of additional complexity. While Acronis does offer bundles

that ameliorate this challenge somewhat, customers should

have a clear sense of requirements before making a purchase.

• Granular application data recovery is limited to Microsoft

Exchange emails and mailboxes.

• Support for UNIX-based architectures is extremely limited.

Challenges

http://www.acronis.com/backup-recovery/enterprise.html


Vendor Landscape

Acronis offers a range of supplementary add-ons for Advanced Backup and Recovery that expand its feature set

85 3rd out of 9

Value Index


Smaller and growing enterprises looking for a customizable solution for a primarily x86-based

environment should consider Acronis as a cost-effective option. However, companies that deploy UNIX-

based machines should carefully assess their environment’s architecture before making a purchase.



Product Vendor

Source-

based

dedupe

Target-

based

dedupe

Global

dedupe

Dedupe

to tape

Cloud

integration

Array

integration

Advanced VM

file backup

Backup

to tape

End user

self service

Continuous

data

protection

Features


Emerging Player


tier 9, between $500,000 and $1,000,000

$1 $1M+

• Syncsort now sells its software exclusively in conjunction with

integrated arrays from NetApp. Combined, they offer a full-

featured solution for companies looking to integrate their

software and hardware infrastructures.

Overview

• Syncsort NSB’s single-agent technology simplifies

implementation of the backup solution, automatically installing

appropriate components when a supported application is

discovered.

• The combination of a source-side, ―incremental forever‖ backup

model and target-side, NetApp-native deduplication ensures

efficient reduction and management of back up data.

• NSB offers granular item-level or file-level recovery for Microsoft

Exchange, SQL, and SharePoint.

Strengths

• Because NSB relies on NetApp-native technology for features

including deduplication, compression, snapshots, and

replication, backup targets are limited to NetApp flash array

storage.

• NSB’s near-continuous data protection offers hourly backups,

but may be insufficient for some RPOs.

• NSB’s data reduction produces results that compare favorably

with deduplication, but some customers may balk at a perceived

lack of ―true‖ source-side deduplication.

Challenges


Product:

Employees:

Headquarters:

Website:

Founded:

Presence:

Syncsort NSB

350+

Woodcliff Lake, NJ

Syncsort.com

1968

Privately held

Syncsort partners with NetApp to build a robust integrated backup solution

http://www.syncsort.com/ProductsServices/NSB/NSBDataRecoveryFeatures.aspx

http://www.netapp.com/us/


Vendor Landscape

Syncsort NSB manages data sprawl with incremental backup and deduplication features

Features


Syncsort NSB offers near-continuous data protection alongside a strong data reduction scheme for

enterprises that are committed to NetApp storage appliances.


Source-

based

dedupe

Target-

based

dedupe

Global

dedupe

Dedupe

to tape

Cloud

integration

Array

integration

Advanced VM

file backup

Backup

to tape

End user

self service

Continuous

data

protection


Product Vendor

10 6th out of 9

Value Index


The Info-Tech Heterogeneous Backup Software Vendor Shortlist Tool is designed

to generate a customized shortlist of vendors based on your key priorities.

Identify leading candidates with the Heterogeneous Backup Software Vendor Shortlist Tool

This tool offers the ability to modify:

• Overall Vendor vs. Product Weightings

• Individual product criteria weightings:

Features

Usability

Affordability

Architecture

• Individual vendor criteria weightings:

Viability

Strategy

Reach

Channel

http://www.infotech.com/research/it-heterogeneous-backup-software-vendor-shortlist-tool

http://www.infotech.com/research/it-heterogeneous-backup-software-vendor-shortlist-tool


Appendix

1. Vendor Landscape Methodology: Overview

2. Vendor Landscape Methodology: Product Selection & Information Gathering

3. Vendor Landscape Methodology: Scoring

4. Vendor Landscape Methodology: Information Presentation

5. Vendor Landscape Methodology: Fact Check & Publication

6. Product Pricing Scenario


Vendor Landscape Methodology: Overview

Info-Tech’s Vendor Landscapes are research materials that review a particular IT market space, evaluating the strengths and abilities of both

the products available in that space, as well as the vendors of those products. These materials are created by a team of dedicated analysts

operating under the direction of a senior subject matter expert over a period of six weeks.

Evaluations weigh selected vendors and their products (collectively ―solutions‖) on the following eight criteria to determine overall standing:

• Features: The presence of advanced and market-differentiating capabilities.

• Usability: The intuitiveness, power, and integrated nature of administrative consoles and client software components.

• Affordability: The three-year total cost of ownership of the solution.

• Architecture: The degree of integration with the vendor’s other tools, flexibility of deployment, and breadth of platform applicability.

• Viability: The stability of the company as measured by its history in the market, the size of its client base, and its financial performance.

• Strategy: The commitment to both the market-space, as well as to the various sized clients (small, mid-sized, and enterprise clients).

• Reach: The ability of the vendor to support its products on a global scale.

• Channel: The measure of the size of the vendor’s channel partner program, as well as any channel strengthening strategies.

Evaluated solutions are plotted on a standard two by two matrix:

• Champions: Both the product and the vendor receive scores that are above the average score for the evaluated group.

• Innovators: The product receives a score that is above the average score for the evaluated group, but the vendor receives a score that is

below the average score for the evaluated group.

• Market Pillars: The product receives a score that is below the average score for the evaluated group, but the vendor receives a score that

is above the average score for the evaluated group.

• Emerging Players: Both the product and the vendor receive scores that are below the average score for the evaluated group.

Info-Tech’s Vendor Landscapes are researched and produced according to a strictly adhered to process that includes the following steps:

• Vendor/product selection

• Information gathering

• Vendor/product scoring

• Information presentation

• Fact checking

• Publication

This document outlines how each of these steps is conducted.


Vendor Landscape Methodology: Vendor/Product Selection & Information Gathering

Info-Tech works closely with its client base to solicit guidance in terms of understanding the vendors with whom clients wish to work and the

products that they wish evaluated; this demand pool forms the basis of the vendor selection process for Vendor Landscapes. Balancing this

demand, Info-Tech also relies upon the deep subject matter expertise and market awareness of its Senior and Lead Research Analysts to

ensure that appropriate solutions are included in the evaluation. As an aspect of that expertise and awareness, Info-Tech’s analysts may, at

their discretion, determine the specific capabilities that are required of the products under evaluation, and include in the Vendor Landscape

only those solutions that meet all specified requirements.

Information on vendors and products is gathered in a number of ways via a number of channels.

Initially, a request package is submitted to vendors to solicit information on a broad range of topics. The request package includes:

• A detailed survey.

• A pricing scenario (see Vendor Landscape Methodology: Price Evaluation and Pricing Scenario, below).

• A request for reference clients.

• A request for a briefing and, where applicable, guided product demonstration.

These request packages are distributed approximately twelve weeks prior to the initiation of the actual research project to allow vendors ample

time to consolidate the required information and schedule appropriate resources.

During the course of the research project, briefings and demonstrations are scheduled (generally for one hour each session, though more time

is scheduled as required) to allow the analyst team to discuss the information provided in the survey, validate vendor claims, and gain direct

exposure to the evaluated products. Additionally, an end-user survey is circulated to Info-Tech’s client base and vendor-supplied reference

accounts are interviewed to solicit their feedback on their experiences with the evaluated solutions and with the vendors of those solutions.

These materials are supplemented by a thorough review of all product briefs, technical manuals, and publicly available marketing materials

about the product, as well as about the vendor itself.

Refusal by a vendor to supply completed surveys or submit to participation in briefings and demonstrations does not eliminate a vendor from

inclusion in the evaluation. Where analyst and client input has determined that a vendor belongs in a particular evaluation, it will be evaluated

as best as possible based on publicly available materials only. As these materials are not as comprehensive as a survey, briefing, and

demonstration, the possibility exists that the evaluation may not be as thorough or accurate. Since Info-Tech includes vendors regardless of

vendor participation, it is always in the vendor’s best interest to participate fully.

All information is recorded and catalogued, as required, to facilitate scoring and for future reference.


Vendor Landscape Methodology: Scoring

Once all information has been gathered and evaluated for all vendors and products, the analyst team moves to scoring. All scoring is

performed at the same time so as to ensure as much consistency as possible. Each criterion is scored on a ten point scale, though the manner

of scoring for criteria differs slightly:

• Features is scored via Cumulative Scoring

• Affordability is scored via Scalar Scoring

• All other criteria are scored via Base5 Scoring

In Cumulative Scoring, a single point is assigned to each evaluated feature that is regarded as being fully present, a half point to each feature

that is partially present or pending in an upcoming release, and zero points to features that are deemed to be absent. The assigned points are

summed and normalized to a value out of ten. For example, if a particular Vendor Landscape evaluates eight specific features in the Feature

Criteria, the summed score out of eight for each evaluated product would be multiplied by 1.25 to yield a value out of ten.

In Scalar Scoring, a score of ten is assigned to the lowest cost solution, and a score of one is assigned to the highest cost solution. All other

solutions are assigned a mathematically determined score based on their proximity to / distance from these two endpoints. For example, in an

evaluation of three solutions, where the middle cost solution is closer to the low end of the pricing scale it will receive a higher score, and

where it is closer to the high end of the pricing scale it will receive a lower score; depending on proximity to the high or low price it is entirely

possible that it could receive either ten points (if it is very close to the lowest price) or one point (if it is very close to the highest price). Where

pricing cannot be determined (vendor does not supply price and public sources do not exist), a score of 0 is automatically assigned.

In Base5 scoring a number of sub-criteria are specified for each criterion (for example, Longevity, Market Presence, and Financials are sub-

criteria of the Viability criterion), and each one is scored on the following scale:

5 - The product/vendor is exemplary in this area (nothing could be done to improve the status).

4 - The product/vendor is good in this area (small changes could be made that would move things to the next level).

3 - The product/vendor is adequate in this area (small changes would make it good, more significant changes required to be exemplary).

2 - The product/vendor is poor in this area (this is a notable weakness and significant work is required).

1 - The product/vendor is terrible/fails in this area (this is a glaring oversight and a serious impediment to adoption).

The assigned points are summed and normalized to a value out of ten as explained in Cumulative Scoring above.

Scores out of ten, known as Raw scores, are transposed as-is into Info-Tech’s Vendor Landscape Shortlist Tool, which automatically

determines Vendor Landscape positioning (see Vendor Landscape Methodology: Information Presentation - Vendor Landscape, below),

Criteria Score (see Vendor Landscape Methodology: Information Presentation - Criteria Score, below), and Value Index (see Vendor

Landscape Methodology: Information Presentation - Value Index, below).


Vendor Landscape Methodology: Information Presentation – Vendor Landscape

Info-Tech’s Vendor Landscape is a two-by-two matrix that plots solutions based on the

combination of Product score and Vendor score. Placement is not determined by

absolute score, but instead by relative score. Relative scores are used to ensure a

consistent view of information and to minimize dispersion in nascent markets, while

enhancing dispersion in commodity markets to allow for quick visual analysis by clients.

Relative scores are calculated as follows:

1. Raw scores are transposed into the Info-Tech Vendor Landscape Shortlist Tool

(for information on how Raw scores are determined, see Vendor Landscape

Methodology: Scoring, above).

2. Each individual criterion Raw score is multiplied by the pre-assigned weighting

factor for the Vendor Landscape in question. Weighting factors are determined

prior to the evaluation process to eliminate any possibility of bias. Weighting

factors are expressed as a percentage such that the sum of the weighting factors

for the Vendor criteria (Viability, Strategy, Reach, Channel) is 100% and the sum

of the Product criteria (Features, Usability, Affordability, Architecture) is 100%.

3. A sum-product of the weighted Vendor criteria scores and of the weighted Product

criteria scores is calculated to yield an overall Vendor score and an overall Product

score.

4. Overall Vendor scores are then normalized to a 20 point scale by calculating the

arithmetic mean and standard deviation of the pool of Vendor scores. Vendors for

whom their overall Vendor score is higher than the arithmetic mean will receive a

normalized Vendor score of 11-20 (exact value determined by how much higher

than the arithmetic mean their overall Vendor score is), while vendors for whom

their overall Vendor score is lower than the arithmetic mean will receive a

normalized Vendor score of between one and ten (exact value determined by how

much lower than the arithmetic mean their overall Vendor score is).

5. Overall Product score is normalized to a 20 point scale according to the same

process.

6. Normalized scores are plotted on the matrix, with Vendor score being used as the

x-axis, and Product score being used as the y-axis.

Vendor Landscape

Champions:

solutions with above

average Vendor

scores and above

average Product

scores.

Innovators:

solutions with below

average Vendor

scores and above

average Product

scores.

Market Pillars:

solutions with above

average Vendor

scores and below

average Product

scores.

Emerging Players:

solutions with below

average Vendor

scores and below

average Product

scores.


Harvey Balls

Vendor Landscape Methodology: Information Presentation – Criteria Scores (Harvey Balls) Info-Tech’s Criteria Scores are visual representations of the absolute score assigned to each individual criterion, as well as of the calculated

overall Vendor and Product scores. The visual representation used is Harvey Balls.

Harvey Balls are calculated as follows:

1. Raw scores are transposed into the Info-Tech Vendor Landscape Shortlist Tool (for information on how Raw scores are determined, see

Vendor Landscape Methodology: Scoring, above).

2. Each individual criterion Raw score is multiplied by a pre-assigned weighting factor for the Vendor Landscape in question. Weighting

factors are determined prior to the evaluation process, based on the expertise of the Senior or Lead Research Analyst, to eliminate any

possibility of bias. Weighting factors are expressed as a percentage, such that the sum of the weighting factors for the Vendor criteria

(Viability, Strategy, Reach, Channel) is 100%, and the sum of the Product criteria (Features, Usability, Affordability, Architecture) is

100%.

3. A sum-product of the weighted Vendor criteria scores and of the weighted Product criteria scores is calculated to yield an overall Vendor

score and an overall Product score.

4. Both overall Vendor score / overall Product score, as well as individual criterion Raw scores are converted from a scale of one to ten to

Harvey Ball scores on a scale of zero to four, where exceptional performance results in a score of four and poor performance results in a

score of zero.

5. Harvey Ball scores are converted to Harvey Balls as follows:

• A score of four becomes a full Harvey Ball.

• A score of three becomes a three-quarter full Harvey Ball.

• A score of two becomes a half full Harvey Ball.

• A score of one becomes a one-quarter full Harvey Ball.

• A score of zero (zero) becomes an empty Harvey Ball.

6. Harvey Balls are plotted by solution in a chart where rows represent individual solutions and columns represent overall Vendor / overall

Product, as well as individual criteria. Solutions are ordered in the chart alphabetically by vendor name.

Product Vendor

Feat. Use. Afford. Via. Strat. Chan. Reach Arch. Overall Overall

Overall Harvey

Balls represent

weighted

aggregates.

Criteria Harvey

Balls represent

individual Raw

scores.


Stop Lights

Vendor Landscape Methodology: Information Presentation – Feature Ranks (Stop Lights)

Info-Tech’s Feature Ranks are visual representations of the presence/availability of individual features that collectively comprise the Features’

criterion. The visual representation used is Stop Lights.

Stop Lights are determined as follows:

1. A single point is assigned to each evaluated feature that is regarded as being fully present, a half point to each feature that is partially

present or pending in an upcoming release, and zero points to features that are deemed to be fully absent.

• Fully present means all aspects and capabilities of the feature as described are in evidence.

• Fully absent means all aspects and capabilities of the feature as described are in evidence.

• Partially present means some, but not all, aspects and capabilities of the feature as described are in evidence, OR all aspects and

capabilities of the feature as described are in evidence, but only for some models in a line.

• Pending means all aspects and capabilities of the feature, as described, are anticipated to be in evidence in a future revision of the

product and that revision is to be released within the next 12 months.

2. Feature scores are converted to Stop Lights as follows:

• Full points become a Green light.

• Half points become a Yellow light.

• Zero points become a Red light.

3. Stop Lights are plotted by solution in a chart where rows represent individual solutions and columns represent individual features.

Solutions are ordered in the chart alphabetically by vendor name.

For example, a set of applications is being reviewed and a feature of ―Integration with Mobile Devices‖ that is defined as ―availability of

dedicated mobile device applications for iOS, Android, and BlackBerry devices‖ is specified. Solution A provides such apps for all listed

platforms and scores ―Green‖, solution B provides apps for iOS and Android only and scores ―Yellow‖, while solution C provides mobile device

functionality through browser extensions, has no dedicated apps, and so scores ―Red‖.

Feature 1 Feature 2 Feature 4 Feature 5 Feature 3

Features

Feature 6 Feature 7 Feature 8

Yellow shows

partial availability

(such as in some

models in a line).

Green means a

feature is fully

present; Red,

fully absent.


Value Index

Vendor Landscape Methodology: Information Presentation – Value Index

Info-Tech’s Value Index is an indexed ranking of solution value per dollar as determined

by the Raw scores assigned to each criteria (for information on how Raw scores are

determined, see Vendor Landscape Methodology: Scoring, above).

Value scores are calculated as follows:

1. The Affordability criterion is removed from the overall Product score and the

remaining Product score criteria (Features, Usability, Architecture) are reweighted

so as to retain the same weightings relative to one another, while still summing to

100%. For example, if all four Product criteria were assigned base weightings of

25%, for the determination of the Value score, Features, Usability, and

Architecture would be reweighted to 33.3% each to retain the same relative

weightings while still summing to 100%.

2. A sum-product of the weighted Vendor criteria scores and of the reweighted

Product criteria scores is calculated to yield an overall Vendor score and a

reweighted overall Product score.

3. The overall Vendor score and the reweighted overall Product score are then

summed, and this sum is multiplied by the Affordability Raw score to yield an

interim Value score for each solution.

4. All interim Value scores are then indexed to the highest performing solution by

dividing each interim Value score by the highest interim Value score. This results

in a Value score of 100 for the top solution and an indexed Value score relative to

the 100 for each alternate solution.

5. Solutions are plotted according to Value score, with the highest score plotted first,

and all remaining scores plotted in descending numerical order.

Where pricing is not provided by the vendor and public sources of information cannot be

found, an Affordability Raw score of zero is assigned. Since multiplication by zero results

in a product of zero, those solutions for which pricing cannot be determined receive a

Value score of zero. Since Info-Tech assigns a score of zero where pricing is not

available, it is always in the vendor’s best interest to provide accurate and up to date

pricing

Those solutions that are ranked as

Champions are differentiated for point of

reference.

E

10

D

30

C

40

B

80

A

100 Average Score: 52

Vendors are arranged in order of Value Score.

The Value Score each solution achieved is

displayed, and so is the average score.


Vendor Landscape Methodology: Information Presentation – Price Evaluation

Info-Tech’s Price Evaluation is a tiered representation of the three year Total Cost of

Ownership (TCO) of a proposed solution. Info-Tech uses this method of communicating

pricing information to provide high-level budgetary guidance to its end-user clients while

respecting the privacy of the vendors with whom it works. The solution TCO is calculated

and then represented as belonging to one of ten pricing tiers.

Pricing tiers are as follows:

1. Between $1 and $2,500

2. Between $2,500 and $5,000

3. Between $5,000 and $10,000

4. Between $10,000 and $25,000

5. Between $25,000 and $50,000

6. Between $50,000 and $100,000

7. Between $100,000 and $250,000

8. Between $250,000 and $500,000

9. Between $500,000 and $1,000,000

10. Greater than $1,000,000

Where pricing is not provided, Info-Tech makes use of publicly available sources of

information to determine a price. As these sources are not official price lists, the

possibility exists that they may be inaccurate or outdated, and so the source of the

pricing information is provided. Since Info-Tech publishes pricing information regardless

of vendor participation, it is always in the vendor’s best interest to supply accurate and

up to date information.

Info-Tech’s Price Evaluations are based on pre-defined pricing scenarios (see Product

Pricing Scenario, below) to ensure a comparison that is as close as possible between

evaluated solutions. Pricing scenarios describe a sample business and solicit guidance

as to the appropriate product/service mix required to deliver the specified functionality,

the list price for those tools/services, as well as three full years of maintenance and

support.

Price Evaluation

Call-out bubble indicates within which price

tier the three year TCO for the solution falls,

provides the brackets of that price tier, and

links to the graphical representation.

Scale along the bottom indicates that the

graphic as a whole represents a price scale

with a range of $1 to $1M+, while the notation

indicates whether the pricing was supplied by

the vendor or derived from public sources.


tier 6, between $50,000 and $100,000.

$1 $1M+

Pricing solicited from public sources.


Vendor Landscape Methodology: Information Presentation – Scenarios

Info-Tech’s Scenarios highlight specific use cases for the evaluated solution to provide as complete (when taken in conjunction with the

individual written review, Vendor Landscape, Criteria Scores, Feature Ranks, and Value Index) a basis for comparison by end-user clients as

possible.

Scenarios are designed to reflect tiered capability in a particular set of circumstances. Determination of the Scenarios in question is at the

discretion of the analyst team assigned to the research project. Where possible, Scenarios are designed to be mutually exclusive and

collectively exhaustive, or at the very least, hierarchical such that the tiers within the Scenario represent a progressively greater or broader

capability.

Scenario ranking is determined as follows:

1. The analyst team determines an appropriate use case.

For example:

• Clients that have multinational presence and require vendors to provide four hour onsite support.

2. The analyst team establishes the various tiers of capability.

For example:

• Presence in Americas

• Presence in EMEA

• Presence in APAC

3. The analyst team reviews all evaluated solutions and determines which ones meet which tiers of capability.

For example:

• Presence in Americas – Vendor A, Vendor C, Vendor E

• Presence in EMEA – Vendor A, Vendor B, Vendor C

• Presence in APAC – Vendor B, Vendor D, Vendor E

4. Solutions are plotted on a grid alphabetically by vendor by tier. Where one vendor is deemed to be stronger in a tier than other vendors in

the same tier, they may be plotted non-alphabetically.

For example:

• Vendor C is able to provide four hour onsite support to 12 countries in EMEA while Vendors A and B are only able to provide four hour

onsite support to eight countries in EMEA; Vendor C would be plotted first, followed by Vendor A, then Vendor B.


Vendor Landscape Methodology: Information Presentation – Vendor Awards

At the conclusion of all analyses, Info-Tech presents awards to exceptional solutions in

three distinct categories. Award presentation is discretionary; not all awards are

extended subsequent to each Vendor landscape and it is entirely possible, though

unlikely, that no awards may be presented.

Awards categories are as follows:

• Champion Awards are presented to those solutions, and only those solutions, that

land in the Champion zone of the Info-Tech Vendor Landscape (see Vendor

Landscape Methodology: Information Presentation - Vendor Landscape, above). If

no solutions land in the Champion zone, no Champion Awards are presented.

Similarly, if multiple solutions land in the Champion zone, multiple Champion Awards

are presented.

• Trend Setter Awards are presented to those solutions, and only those solutions,

that are deemed to include the most original/inventive product/service, or the most

original/inventive feature/capability of a product/service. If no solution is deemed to

be markedly or sufficiently original/inventive, either as a product/service on the

whole or by feature/capability specifically, no Trend Setter Award is presented. Only

one Trend Setter Award is available for each Vendor Landscape.

• Best Overall Value Awards are presented to those solutions, and only those

solutions, that are ranked highest on the Info-Tech Value Index (see Vendor

Landscape Methodology: Information Presentation – Value Index, above). If

insufficient pricing information is made available for the evaluated solutions, such

that a Value Index cannot be calculated, no Best Overall Value Award will be

presented. Only one Best Overall Value Award is available for each Vendor

Landscape.

Vendor Awards

Info-Tech’s Champion

Award is presented to

solutions in the Champion

zone of the Vendor

Landscape.

Info-Tech’s Trend Setter

Award is presented to the

most original/inventive

solution evaluated.

Info-Tech’s Best Overall

Value Award is

presented to the solution

with the highest Value

Index score.


Vendor Landscape Methodology: Fact Check & Publication

Info-Tech takes the factual accuracy of its Vendor Landscapes, and indeed of all of its published content, very seriously. To ensure the utmost

accuracy in its Vendor Landscapes, we invite all vendors of evaluated solutions (whether the vendor elected to provide a survey and/or

participate in a briefing or not) to participate in a process of Fact Check.

Once the research project is complete and the materials are deemed to be in a publication ready state, excerpts of the material specific to each

vendor’s solution are provided to the vendor. Info-Tech only provides material specific to the individual vendor’s solution for review

encompassing the following:

• All written review materials of the vendor and the vendor’s product that comprise the evaluated solution.

• Info-Tech’s Criteria Scores / Harvey Balls detailing the individual and overall Vendor / Product scores assigned.

• Info-Tech’s Feature Rank / Stop Lights detailing the individual feature scores of the evaluated product.

• Info-Tech’s Value Index ranking for the evaluated solution.

• Info-Tech’s Scenario ranking for all considered scenarios for the evaluated solution.

Info-Tech does not provide the following:

• Info-Tech’s Vendor Landscape placement of the evaluated solution.

• Info-Tech’s Value Score for the evaluated solution.

• End-user feedback gathered during the research project.

• Info-Tech’s overall recommendation in regard to the evaluated solution.

Info-Tech provides a one-week window for each vendor to provide written feedback. Feedback must be corroborated (be provided with

supporting evidence), and where it does, feedback that addresses factual errors or omissions is adopted fully, while feedback that addresses

opinions is taken under consideration. The assigned analyst team makes all appropriate edits and supplies an edited copy of the materials to

the vendor within one week for final review.

Should a vendor still have concerns or objections at that time, they are invited to a conversation, initially via email, but as required and deemed

appropriate by Info-Tech, subsequently via telephone, to ensure common understanding of the concerns. Where concerns relate to ongoing

factual errors or omissions they are corrected under the supervision of Info-Tech’s Vendor Relations personnel. Where concerns relate to

ongoing differences of opinion they are again taken under consideration with neither explicit not implicit indication of adoption.

Publication of materials is scheduled to occur within the six weeks immediately following the completion of the research project, but does not

occur until the Fact Check process has come to conclusion, and under no circumstances are ―pre-publication‖ copies of any materials made

available to any client.


Product Pricing Scenario

Please price out the lowest possible three-year TCO including list prices for software and licensing fees to meet the requirements of the following scenario. Either a la carte or capacity-based licensing is acceptable.

Key elements of the common pricing scenario:

The following is a simplification of an Info-Tech client’s infrastructure. The company is considering a green field purchase of new backup software, and would like quotations from the leading vendors in the market.

Capacity

All said and done, the organization has approximately 30 TB of raw undeduplicated data and is growing at rate of 20% per year of raw undeduplicated data. The solution must be sufficient to support their infrastructure until at least the end of the three-year term. For the purposes of this scenario assume that, based on a compound increase of 20% per year, the organization will have 51.84 TB of undeduplicated data at end of year three.

End of year one = 36 TB

End of year two = 43.2 TB

End of year three = 51.84 TB


Product Pricing Scenario, continued

Physical Servers

Each server is a 2-processor server with Xeon 5600 processors with 8 total cores (4 cores/processor) and 256GB of RAM.

The organization has nine servers for Exchange (see below), 5 servers for SharePoint (including 1 SQL database; see below), 4 physical servers for Microsoft Windows Serer 2008 R2 (64-bit), 2 servers for an ERP application, as well as 10 physical host servers for virtualization, for a total of 30 physical servers.

MS Exchange 2010

• 9 servers

• 3 front-end client access services servers

• 3 back-end mailbox servers

• 3 Blackberry enterprise services servers

SharePoint 2007

• 5 servers

• 2 front-end web services servers

• 2 back-end application servers

• Application servers are connected to 1SQL Server 2005 SP4 database

4 Microsoft Windows Server 2008 R2 (64-bit)

ERP application (assume the agent is provided—do not cost the ERP app agent out, just Oracle support)

• Running on Oracle Database 11g Enterprise Edition (Linux) on two 2-processor servers with Xeon 5600 processors

with 8 total cores (4 cores/processor) and 256GB of RAM.


Product Pricing Scenario, continued

Virtual Servers

The organization has 10 host servers—4 each with 2 Xeon 5600 processors with 12 total cores (6 cores/processor)

and 6 each with 2 Xeon 5600 processors with 8 total cores (4 cores/processor), for 96 cores total; each server has

256GB of RAM—running a VMware virtual infrastructure on ESX4.1, structured in a single ESX cluster running 54 virtual

machines supporting Microsoft Windows Server 2003/2008.

Windows Server 2003/2008 guests (virtual machines—54 total)

• 26 x Microsoft Windows Server 2008 R2 (64-bit)

• 16 x Microsoft Windows Server 2008 (64-bit)

• 8 x Microsoft Windows Server 2003, Standard Edition (32-bit)

• 4 x Microsoft Windows Server 2003, Standard Edition (64-bit)

Storage

All servers are connected to a SAN/unified storage device from another vendor (e.g. X-IO).

Basic Features

The basic features and functionality that the organization requires are deduplication, file- and image-level backups, as well

as VM and file backup and restore (where applicable).

Documents

Backup Software for Heterogeneous Environments - CommVault