Background about RBS Bank

7/31/2019 Background about RBS Bank

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BACKGROUND:

The Royal Bank of Scotland (RBS) is one of the world's leading financial

services providers and one of the oldest banks in the United Kingdom (UK).

Following the takeover of National Westminster Bank in 2000, the Group has

continued to grow its business around the globe and, in addition to its strong UK

presence, it has offices in Europe, the United States of America and Asia. By the

end of 2002, it was the second largest bank in Europe and the fifth largest in the

world by market capitalisation.

In RBS itself was founded in Edinburgh, by royal charter, in 1727. It opened

its first branch in Glasgow in 1783 and developed a large network of offices

throughout Scotland during the nineteenth century. In 1874 it opened a branch

office in London and from the 1920s developed, by acquisition, a major presence

in England. By 1970, following the Royal Bank's merger with the Edinburgh-based

National Commercial Bank of Scotland, comprising the former National Bank of

Scotland (established 1825) and Commercial Bank of Scotland (established 1810),

it enjoyed over forty per cent of Scotland's banking business. Under the Williams

& Glyn's Bank banner, it also boasted a large and growing presence in England and

Wales. In 1985 Williams & Glyn's merged fully with the Group's Scottish clearing

bank which thereafter traded throughout Britain as a single entity, The Royal Bank

of Scotland.

During the 1980s the Group diversified, setting up an innovative car

insurance company. During the early 1990s the Royal Bank refocused on its core

business of retail banking. In 2000 the Royal Bank acquired National Westminster

Bank which was the biggest takeover in the history of British banking. Now in

2012 RBS took over Aljameen Bank of Netherland, Amstardamsche

Rotterdamsche (ABN AMRO), which is considered the number one bank in India.


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RBS has proved itself one of the best bank providing better facilities to the people

of India as compared to the commercial banks.

RBS has 75 branches in various cities of India.

RBS offers products in areas like Deposits, Saving and currents accounts, cash and

cheque deposits, and loan facilities. Not only this, but it is also offering products

as: Balance Transfer Facility (BTF) which in banking terminology is One Stop

Payment Shop, 24 hour nonstop banking centre, relationship card through which

customer can access to over 1000 ATMs, life insurance protection, E statements

through which you can receive your BTF via email.

VISION, MISSION AND CORE VALUES

RBS Vision

Contributing to profit generating by reducing the amount of time employees

spend on training activities and enabling employees to spend more time on revenue

generating activities.

Our Mission

To create maximum economic value for our shareholders through a constant

relationship focus on the financial services needs of our chosen clients segment

and a strict adherence to our financial target.


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Core Values:

Customer FocusRelentless focus on understanding and fulfilling customer needs through

superior service.

InnovationContinually generate, validate and implement creative solutions to business

challenges

IntegrityUncompromising financial and intellectual honesty to the organization and

oneself with relationships based on mutual trust and openness.

Team-workWillingness to share the glory of achievements as well as responsibility for

failure

BUSINESS OPERATION

Overview of the Departments:

According to (personal communication, July 24, 2009) RBS Bahawalpur consists

of the following departments:

Administration Department:

The administration department of RBS lies in the basement. It has a main head that

looks over all the functions like cleaning, maintenance of the building, issuance of

certificates and transfer letters, keeping record of employees of all the departments,

providing printing and fax facility etc. As the bank has installed cameras at various

places so this department views all the persons going in and out of the bank from a

television set.


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Lockers:

This is just a separate unit rather than department. It has a very important function

to perform. It provides safety to the customers valuables like bonds and jewelry.

Mostly three to four employees work there with proper knowledge about lockers.

The doors of the department are not free to enter but are locked by automatic and

well secured switches.

General Banking / Customer Services Department:

The ground floor consists of general banking area which has a separate floor

manager under whom various Customer service officers are working. This

department provides a list of products like Balance Transfer Facility (BTF),

Deposit facility, Locker facility, Credit Cards, ATM facility, Treasure Plus,

Insurance benefits, Online banking and Non Stop Banking Service. The Manager

of this department takes care of dress code and language of all employees working

there.

Operations Department:

This department is divided in to two main sections one which is directly dealing

with the customers like account opening, cash transactions and cash transfer takes

place over here. The second, has no direct customer dealing like issuing of pay

order and demand drafts, telegraph transfer and daily reporting etc.

Legal Recovery:

This department has a head, team manager and various customers handling staff.

Basically this department recovers various loans (Auto Loan, Islamic Loans, Credit

cards) from those clients / customers who do not pay off. In the list of customers

who do not pay their money back to the bank can be of two types those who are


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unwilling to pay and secondly defaulters. The department contacts these customers

through telephone and firstly inform them that their case is in recovery so please

contact bank and return the loan. Secondly if they do not turn up then the

employees themselves visit the customers.

This process consists of settlement letter, sending a waiver to the customers and

then contacting lawyers.

Royal Preferred Banking (RPB):

This department has the same structure and products as that of General banking but

the main difference is that it deals with high profile customers who have account

balance of more than 1 million. Here the upper level management meets the

customers. The RBP clients are well sophisticated businessmen with high profits

earning ability and are treated as Royal Customers. The environment of RPB is

very peaceful and has various facilities for the customers like television, internet,

magazines and newspapers.

Credit Initiation Unit (CIU):

This is a top secretive department where entry is not so easy for every one. This

department has a boss, two supervisors and other employees. Basically it checks

and verifies all the documents of the customers who have applied for loan or credit

card whether they are common customers or Royal ones. It is being sub divided in

two portions the secure and the insecure one. In secure portion those loans are

verified against which some collateral is granted by the customer like mortgage

and auto loans. In case of non collateral loans like (credit cards and Balance

Transfer facility) the secured portion is considered. The external and internal

verification of documents is done in this department.


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Fraud Risk Management:

This is the subunit of CIU which keeps check and balance on the customers that if

they are involved in any kind of fraudulent activity, fake documentation so in this

way checking the integrity of a customer. The main focus of this department is on

those clients who have requested for credit card, home or Auto loan. The case

passes through the following threes steps as: vigilance, monitoring and

investigation.

CLASSIFICATION OF DEPARTMENTS

Consumer branch structure:

PBC Manager Branch Manager VG ARM / RM Floor Manager Asset Sales Area manager Regional Manager


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Organizational Structure of Branch Banking

Consumer Branch

Head

Ehsan ul Haq Ehsan

Floor Manager

Ijlal Rahim

Operations Manager

Sohail Majeed

Administration Manager

Salman Qamar

Royal Preferred Banking

Head

Asif Muslim

Legal Recovery Head

Mohd. Bashir

Credit Initiation Unit Head

Adnan Mansoor


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CUSTOMER SERVICES

Deposit Facility Locker Facility Credit Cards ATM facility Online banking Insurance plans of RBS: Treasure Plus (Treasure Plus, 2009) is a kind of insured loan for

childrens education

Non-Stop Banking (NSBC):

Documents

Background about RBS Bank