AWARD WINNING TECH SUPPORT FOR BUSINESS.THINKPLUS™ PRIORITY SUPPORT.

™

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INTRODUCING A NEW LEVEL OF SERVICE AND SUppORT FOR LENOVO CUSTOMERS.

Thinkplus™ priority Support is designed for customers whose business operations require priority attention

to their IT support needs. Your company’s employees and operations may be found anywhere in the world.

So might their IT problems. With Thinkplus priority Support, they’ll have access to help almost anywhere

they are.

Thinkplus priority Support expands Lenovo’s award-winning service capabilities by giving you even faster

access to our advanced tech support, saving you time and improving overall productivity. Thinkplus priority

Support gets you fast tech-to-tech support along with IT management tools to help reduce internal helpdesk

costs and better manage your overall IT environment. And with Thinkplus priority Support, Next Business

Day onsite warranty service comes standard.

You don’t settle for less because you choose Thinkpad® notebooks, ThinkCentre® desktops and ThinkStation®

workstations to deliver the reliability, quality and ability to serve your business needs. Why settle for less

in service and support? These exceptional machines deserve exceptional service. Your business demands a

higher level of support in one simple and consolidated package - that’s Thinkplus priority Support.

Increase helpdesk productivity and improveoverall IT support with one simple idea. ThinkPlus™ Priority Support for business.

Budget IT expenses more accurately. provide around the clock support

without increasing head count. Spend less time on basic support issues.

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THINKpLUS pRIORITY 4

Some IT support needs can’t wait. For those end users or critical systems, we recommend Thinkplus priority 4, a service level with

even faster response time: onsite support in 4 hours or less, following phone-based troubleshooting.

With Thinkplus priority 4, if we can’t resolve the problem over the phone, our technicians will arrive onsite with any needed

replacement parts within 4 hours2. Thinkplus priority 4 includes all of the features of priority Support with the added convenience

and peace of mind of 4 hour onsite response.

TOp 10 REASONS WHY YOUR BUSINESS NEEDS THE FAST AND RELIABLE ATTENTION YOU GET WITH THINKpLUS pRIORITY SUppORT

1. Your helpdesk calls need to be answered and resolved quickly.

2. You don’t have the resources to provide your employees with 24x7 support in every language they need.

3. Your IT staff should be spending more time on critical business projects and less time on pC support issues.

4. Your employees need to stay connected with operations and offices across the world. ThinkPlus Priority Support gives them

access to help almost anywhere they are.

5. You want pC support to be easy, with consolidated tech-to-tech HW and SW support in one simple package.

6. Service incidents and end user issues are often difficult to track, let alone improve, without automated tools and processes.

7. You don’t settle for less. You demand preferential treatment and control over your IT support services.

8. You want a consistent service delivery process in all locations where your business operates.

9. Your IT support team can do basic troubleshooting but what they need is direct access to advanced level technicians to solve

the tough problems.

10. Your key executives and systems need technical support now, not later. Nothing less than Thinkplus priority

Support will do.

Feature

24x7 local language telephone tech-to-tech support

priority call routingto advanced tech support

Web-based service call tracking tools

Escalation management

Third party software support1

Benefit

We resolve your problems with speed and expertise to get you and your business back on track.

Your time is valuable, your needs are critical. Calls are answered fast and we get you to the front of the call queue.

Over time, IT departments can develop a knowledge base of system issues within the organization. Identify root causes and develop remedial action plans. You gain powerful knowledge about your system IT issues.

When complex issues arise, escalation processes manage the issue until resolved.

Save time with a convenient single source for both hardware and software needs.

Function

priority Support technicians are available 24x7 and are attuned to solving the most critical tech support issues.

Customers receive a dedicated phone number and their calls are routed into a direct queue to our advanced skill technicians, providing faster problem resolution.

Lenovo’s web-based tools track service calls through to resolution to reduce administrative time.

Enterprise customers experience high impact IT issues. When complex issues arise, an escalation process is in place to manage the issue from diagnosis to closure.

Lenovo’s priority Support technicians can also troubleshoot basic, pre-loaded software problems. For more advanced software issues, after initial troubleshooting, Lenovo will patch the customer over to the appropriate software vendor and stay on the line to communicate the issue with the vendor technician.

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lenovo.com

©Lenovo 2008. All rights reserved. Lenovo standard terms and conditions apply.

Availability: All offers subject to availability. Lenovo reserves the right to alter product offerings and specifications at any time without notice. Lenovo is not responsible for photographic or typographic errors.

Limited warranty: Support unrelated to a warranty issue may be subject to additional charges. Warranty information: For a copy of applicable product warranties, write to: Warranty Support Dept., EMEA Services, Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia. Lenovo makes no representation or warranty regarding third-party products or services.

Trademarks: Lenovo, the Lenovo logo, ThinkServer, ThinkPad, ThinkVantage and ThinkPlus are trademarks or registered trademarks of Lenovo. Microsoft, Windows and Vista are registered trademarks of Microsoft Corporation. Other company, product and service names may be trademarks or service marks of other companies. Lenovo may not offer the services or features discussed in this document in all countries. Service is subject to availability. Information is subject to change without notice. Consult your local Lenovo representative or business partner for information on offerings available in your area.

Visit www.lenovo.com/safecomputing periodically for the latest information on safe and effective computing.

Lenovo ThinkPlus™ Priority Support provides third party assistance and support for the following software applications:

Adobe® Acrobat ReaderAutodesk®

Cyberlink® Multimedia Center Diskeeper Lite® & Diskeeper Home Google® picasa™ IBM® Lotus Notes - stand alone client IBM® Lotus SmartSuite Intervideo® WinDVD Intervideo® WinDVD Creator Lenovo® ThinkVantage TechnologiesMcAfee® VirusScan®

Microsoft® Office 2007 Microsoft® Windows Vista® Business and Ultimate Microsoft Windows® Xp - 32 & 64 Norton® Internet Security™ pC-Doctor® Red Hat® REL 5 WS - 64-bit Sonic® RecordNow Business DLA Sun® Java JRE™

WinDVD®

What can ThinkPlus Priority Support do for you?

Limited time

Geographically dispersed employees and operations

Multi-lingual employees

High IT dependency

Worldwide Operations

IT ManagersSenior Executives

FinanceCTO

IT ManagersRemote EmployeesOverseas EmployeesRoad WarriorsIT Managers

FinanceCTO

IT ManagersOverseas Employees

IT ManagersManufacturing/Engineering

CTOFinanceManufacturing/EngineeringProcurement

Allow IT staff to spend less time on end user troubleshooting

Reduces helpdesk variable operational cost

Improves productivity to reduce overall service support call cost

Support remote IT personnel and critical systems almost anywhere they are located

Gives you reporting and metric tools about your entire IT landscape

Reduces or eliminates unexpected or unbudgeted variable cost to provide desk-side support across the country and/or the world

Regional call centres provide service support in local language

Fast answer times and problem resolution with consistent advanced tech-to-tech support from Lenovo's award-winning support services

Improves ability to provide desk-side support across the country or around the world within budget

Consistent service SLAs worldwide

Who Benefits? Does Your Business Have . . What Can ThinkPlus Priority Support Do For You?

1Customer must have service contract with software vendor. If customers does not have software agreement, Lenovo will provide courtesy transfer to appropriate vendor toll-free support line. Service is limited to software vendor service hours.

2Typical onsite response time, following phone based trouble shooting.

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