A/V 4-A/V 4-11

UNIT 4:UNIT 4:COMMAND AND COMMAND AND

COMMUNICATIONS COMMUNICATIONS OVERVIEWOVERVIEW

A/V 4-A/V 4-22

KNOWLEDGE OBJECTIVESKNOWLEDGE OBJECTIVESThe students will be able to:The students will be able to:

• Describe the interpersonal skills required for Describe the interpersonal skills required for incident management.incident management.

• Describe the key elements in a communications Describe the key elements in a communications system.system.

• Describe the communication order model Describe the communication order model process.process.

• Describe and demonstrate effective onscene and Describe and demonstrate effective onscene and progress reports.progress reports.

A/V 4-A/V 4-33

INCIDENT COMMAND INCIDENT COMMAND SYSTEM DESIGNSYSTEM DESIGN

• PlanningPlanning

• DirectingDirecting

• OrganizingOrganizing

• CoordinatingCoordinating

• CommunicatingCommunicating

• DelegatingDelegating

• EvaluatingEvaluating

A/V 4-A/V 4-44

ICSICS

BusinessBusinessManagementManagement

PlanningPlanningDirectingDirecting

OrganizingOrganizingCoordinatingCoordinating

CommunicatingCommunicatingDelegatingDelegatingEvaluatingEvaluating

A/V 4-A/V 4-55

EIGHT COMMON EIGHT COMMON COMPONENTSCOMPONENTS

1. Common terminology1. Common terminology

– Common position titlesCommon position titles

– Common responsibilitiesCommon responsibilities

– Common nomenclatureCommon nomenclature

2. Modular organization2. Modular organization

3. Integrated communications3. Integrated communications

A/V 4-A/V 4-66

EIGHT COMMON EIGHT COMMON COMPONENTS (cont'd)COMPONENTS (cont'd)

4. Unified Command structure4. Unified Command structure

5. Consolidated action plan5. Consolidated action plan

6. Manageable span-of-control: three to 6. Manageable span-of-control: three to seven; five is optimumseven; five is optimum

A/V 4-A/V 4-77

EIGHT COMMON EIGHT COMMON COMPONENTS (cont'd)COMPONENTS (cont'd)

7. Designated incident facilities7. Designated incident facilities

8. Comprehensive resource management8. Comprehensive resource management

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COMMAND STAFF COMMAND STAFF POSITIONSPOSITIONS

SafetySafety

LiaisonLiaison

InformationInformation

Incident CommanderIncident Commander

A/V 4-A/V 4-99

GENERAL STAFF GENERAL STAFF POSITIONSPOSITIONS

• Operations Section ChiefOperations Section Chief

• Planning Section ChiefPlanning Section Chief

• Logistics Section ChiefLogistics Section Chief

• Finance/Administration Section ChiefFinance/Administration Section Chief

A/V 4-A/V 4-1010

Administration Administration

Divisions/ Divisions/

Incident Incident CommanderCommander

SafetySafetyLiaisonLiaisonInformationInformation

Operations Operations SectionSection

Planning Planning SectionSection

Logistics Logistics SectionSection

Finance/ Finance/

SectionSection

BranchesBranches

GroupsGroupsAir Air

OperationsOperations

Staging Staging

MODEL ICS ORGANIZATIONAL MODEL ICS ORGANIZATIONAL CHARTCHART

A/V 4-A/V 4-1111

SUBORDINATE STAFF SUBORDINATE STAFF POSTIONSPOSTIONS

• Branch DirectorsBranch Directors

• Division/Group SupervisorsDivision/Group Supervisors

• Unit LeadersUnit Leaders

• Functional Managers/CoordinatorsFunctional Managers/Coordinators

A/V 4-A/V 4-1212

ICS/EMS ORGANIZATIONICS/EMS ORGANIZATION

A/V 4-A/V 4-1313

Operations Section ChiefOperations Section Chief

StagingStaging

Multicasualty Multicasualty BranchBranch DirectorDirector

Medical Group/Medical Group/

Division SupervisorDivision Supervisor

Medical SupplyMedical Supply

CoordinatorCoordinator

Triage Unit LeaderTriage Unit Leader

Triage PersonnelTriage Personnel

Morgue ManagerMorgue Manager

Treatment UnitTreatment Unit LeaderLeader

Treatment Treatment DispatchDispatch ManagerManager

ImmediateImmediate Treatment ManagerTreatment Manager

Delayed TreatmentDelayed Treatment

ManagerManager

Minor TreatmentMinor Treatment

ManagerManager

Patient TransportationPatient Transportation

Group SupervisorGroup Supervisor

Medical CommunicationsMedical Communications

CoordinatorCoordinator

Air AmbulanceAir Ambulance

CoordinatorCoordinator

Ground AmbulanceGround Ambulance

CoordinatorCoordinator

Air OperationsAir Operations

Branch DirectorBranch Director

Incident Command OrganizationalIncident Command Organizational

Chart for a Multicasualty BranchChart for a Multicasualty Branch

Full Branch Response LevelFull Branch Response Level

*Air Operations is shown for reference only.*Air Operations is shown for reference only.

Organizational LinesOrganizational Lines

Communication LinesCommunication Lines

Incident CommanderIncident Commander

A/V 4-A/V 4-1414

EFFECTIVE EFFECTIVE COMMUNICATIONSCOMMUNICATIONS

• Communication order modelCommunication order model

• Onscene reportsOnscene reports

• Progress reportingProgress reporting

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PROGRESS REPORTS ARE PROGRESS REPORTS ARE ESSENTIAL TO INCIDENT ESSENTIAL TO INCIDENT

MANAGEMENTMANAGEMENT

• Allow for effective decisionmaking.Allow for effective decisionmaking.

• Allow for prioritized commitment of Allow for prioritized commitment of resources.resources.

A/V 4-A/V 4-1616

• Allow for effective Allow for effective refinement/revision of the action refinement/revision of the action plan and site operationsplan and site operations

• Should be timely, brief, and conciseShould be timely, brief, and concise

PROGRESS REPORTS ARE PROGRESS REPORTS ARE ESSENTIAL TO INCIDENT ESSENTIAL TO INCIDENT MANAGEMENT (cont'd)MANAGEMENT (cont'd)

A/V 4-A/V 4-1717

PROGRESS REPORTSPROGRESS REPORTS

Should consist of:Should consist of:

• Incident statusIncident status

• Number of patients being treatedNumber of patients being treated

• Disposition of any patient previously Disposition of any patient previously reportedreported

A/V 4-A/V 4-1818

PROGRESS REPORTS (cont'd)PROGRESS REPORTS (cont'd)

Should consist of:Should consist of:

• Additional patients anticipated and/or Additional patients anticipated and/or potential for additional injuries/illnesspotential for additional injuries/illness

• Positions established since last reportPositions established since last report

• Additional resources requiredAdditional resources required

• Demobilization report and return of Demobilization report and return of units back into serviceunits back into service

A/V 4-A/V 4-1919

PROGRESS REPORTS (cont'd)PROGRESS REPORTS (cont'd)

• Should be deliveredShould be delivered

– When making progress and achieving When making progress and achieving objectives.objectives.

– When not making progress or problems arise.When not making progress or problems arise.

– For significant safety alerts.For significant safety alerts.

• The IC should request reports if position has not The IC should request reports if position has not reported for some time.reported for some time.

• The IC should obtain a progress report prior to The IC should obtain a progress report prior to commitment of additional arriving resources.commitment of additional arriving resources.

A/V 4-A/V 4-2020

PORTABLE RADIOSPORTABLE RADIOS

• Essential to site operations.Essential to site operations.

• Persons holding organizational positions Persons holding organizational positions must have radios.must have radios.

• Radio frequencies must be assigned as Radio frequencies must be assigned as appropriate to keep information flowing appropriate to keep information flowing (i.e., Command Staff on frequency 1 and (i.e., Command Staff on frequency 1 and tactical activities on frequency 2).tactical activities on frequency 2).

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DISPATCH CENTERSDISPATCH CENTERS

Play a critical role in supporting major Play a critical role in supporting major operations.operations.

A/V 4-A/V 4-2222

Activity 4.1Activity 4.1Incident Audiotape Review--7th Incident Audiotape Review--7th Street and Broadway AccidentStreet and Broadway Accident

PurposePurpose

To reinforce the need for clear, concise, and To reinforce the need for clear, concise, and understandable radio communications and the understandable radio communications and the concept that each person hears things differently. concept that each person hears things differently. The activity focuses on the communication order The activity focuses on the communication order model and the accuracy of what is being said, and model and the accuracy of what is being said, and highlights the benefits of using an ICS in highlights the benefits of using an ICS in maintaining radio control and discipline.maintaining radio control and discipline.