SECONDQUARTER

NEWSLETTER

HIGHLIGHTS:

• SCelebrate Auxiliaries

• April-June 2008 Calendar of Events

• Gamble House Centennial Celebration

• In The News - Alejandro “Alex” Rivera, Francisco Lopez

CONTENTS:

2 April-June Events Calendar, TrojanTransportation3 Hospitality Updates, New On Campus4 In The News

5 Gamble House Celebration, Design Studio - Basecamp6 Up-To-Date, USC Crossword7 Staff Appreciation Event8 Family Emergency Plan

In preparation for the 125th Annual Commencement, the TrojanBookstores are processing orders for sashes, diploma frames, caps and gowns for graduating USC students.

Soon customers will be able to order the full line of USC merchandise from a new and updated website. Scheduled to roll out this spring, the new website will offer enhanced textbook, computer and supplies purchase functionalities.

Personalize your year with photos from the USC Archival program! The new partnership between the Bookstore and the USC Archives has presented staff, students and USC enthusiasts with the unique opportunity to create calendars which reflect all aspects of USC spirit and history. Order yours today at www.uscbookstore.com

At the Health Sciences Campus, new Bookstore manager Suzanne Harrison is making continual improvements. She is working to build lasting relation-ships and has increased product assortment and store organization amidst a store remodel.

TrojanBookstores

APRIL 2008

ISSUE 1

Hello Team,It brings me great pleasure to introduce the first issue of our AuxiliaryServices Newsletter. I want to thank all

of you who have put your time and effort into creating this resource for all of us.

USC and AuxiliaryServices are going through tremendous change. Globally, we see major issues in higher education in

the news on a daily basis. Locally, we deal with the urgent issues we encounter every day. While many of these things may not

seem to touch us directly, I can assure you they do. AuxiliaryServices plays a major role in the USC strategic plan, and we have

very large projects and initiatives rolling out over the next several years designed to address many of these pressing issues.

We look forward to keeping you informed of our collective efforts in the newslet-ter each quarter as projects like the “The Lot”, the Campus Center, our green tram fleet, our new websites and intranet, the Gateway Project, the Housing upgrades, and the HR and Accounting system improve-ments develop.

I encourage you to read aboutour initiatives and news items. AuxiliaryServices truly is a key component to improving the educational experience here at USC.

Fight On!

Dan Stimmler

QuarterlyAuxiliaries

In February, TrojanTransportation and Penske

Truck Leasing partnered to update maintenance

technology for upkeep of trams and

Transportation-operated vehicles. Within the

next 90 days all vehicles assigned to Auxiliary-

Services will be incorporated into the program.

In March, the new TrojanTransportation website

went live to the public with a more user friendly

front-end and streamlined appearance. Users

can now take advantage of the increased

functionalities to pay citations, manage permits

and reservations, and even reserve rental

vehicles. Take a look: transnet.usc.edu

From Flexcar to Zipcar, Transportation continues

to offer students, faculty and staff an affordable

rental option on campus with convenient pick-up

and drop-off locations scattered around the

University Park Campus and North Campus.

T2 Flex, Transportation’s new operation

management system, rolled out several new

features in the Field Services Department. The

updates include: Unlimited-time “Pay-by-space”

in Lot 1 and point of sale options at the campus

entry gates.

EVENTS Calender

TrojanTransportation

From Flexcar to Zipcar,

TrojanTransportation

continues to offer

students, faculty and staff

an affordable rental

option on campus with

convenient pick-up and

drop-off locations.

Pg. 2

MARCH - APRIL MAY JUNE - JULYMarch 17 - April 18th - Managers fill out Performance Appraisals

April 4th - Defensive Driving, live session - FMS Training Room 8am-12pm

April 11th - Defensive Driving, live session - FMS Training Room 8am-12pm

April 14th - Kronos Timekeeper Training 1pm-4pm

- Trojan Fresh Market, 9am-3pm

April 23rd - AuxiliaryServices Orientation, Upstairs Commons, Room B 9am-3pm

April 29th - Coaching & Counseling B 9am-11am

April 25th - Workers Comp & Disability Training 9am-12pm

April 17th - Recognition Breakfast, 9:30-11am, Town & Gown (by invitation)

May 2nd - Classes end

May 5th - June 6th - Managers conduct Performance Appraisals with employees

May 15th - Baccalaureate Ceremony

- Trojan Fresh Market, 9am-3pm

May 16th - Commencement, UPC; - Extended Bookstore Hours 7am – 8pm

May 17th - Term Break begins; Parking availability update; Deconstruction of Commons

May 20th - Kronos Timekeeper Training 1pm-4pm

May 21st - AuxiliaryServices Orientation, DCC California Room 9am-3pm

May 22nd - Coaching & Counseling Briefing 9am-11am

May 26th - In Observance of Memorial Day UPC Bookstore Closed

May 27th - UPC BKS Summer Hours Begin: 7:45am - 6pm, M – F; 9:00am - 5pm, SAT; 10:00am - 5pm, SUN

May 30th - Labor Relations Training 9am-12pm

June 4th - Defensive Driving, live session - FMS Training Room 1pm-5pm

June 5, 12, 17 & 24 - Freshman Orientation Reception – 7:45pm-9pm

June 12th - Kronos Timekeeper Training 1pm-4pm

June 13th - Managers return signed Appraisals to Human Resources

June 18th - AuxiliaryServices Orientation, DCC California Room 9am-3pm

June 19th - Trojan Fresh Market, 9am-3pm

June 24th - Coaching & Counseling Briefing 9am-11am

June 27th - Defensive Driving, live session - FMS Training Room 8am-12pm

- Workers Comp & Disability Training 9am-12pm

July 1st - Merit Increase Effective Date

TrojanHospitality UpdatesConstruction started last month on “The Lot”, the temporary dining facility located on Parking Lot K2 on Downey Way between Watt Way and McClintock Ave. This exciting project coincides with the demolition of the student Commons and Topping StudentCenter which will begin the week of May 19, 2008.

“The Lot”, a 39-foot tall dome-like building with wireless internet and 500+ seats, will house eight dining concepts and a convenience store under one roof.

“From Parking Lot to Dining Spot”The lot south of Salvatori Hall will become a temporary food court while the new Tutor Center is under construction. “We are confident that our students, their parents, alumni and guests will see this interim dining pavilion as a wonderful addition to campus life,” states Scott Shuttleworth, Director of Hospitality. “This temporary dining facility will rival that of many permanent dining facilities at universities across the country.”

“We are confident that our students,

their parents, alumni and guests

will see this interim dining pavilion as a

wonderful addition to campus life,”

New On Campus!

Pg. 3

- USC Chronicle

Over winter break construction took place to reroute utilities in preparation for the demolition of Student Commons

Construction currently underway at Lot K2

What will “The Lot” look like?...Check it out!

The TrojanMarket made its debut on February 21st selling fresh locally grown produce, artisan gouda cheeses, chocolates, fresh roasted granola, fresh baked breads, and much more. The event was a great success and will continue on the third Thursday of every month.

See You There!

Trojan Fresh Market on March 8, 2008

In the News...An Uncommon StreakNearly every weekday, a diminutive man with a kind face and a shy smile pushes a cart loaded with fine china, linen napkins and plates of food past Tommy Trojan. “Faithful” is the first virtue chiseled on the base of the statue, and there is no one on campus to whom it applies more than Alejandro “Alex” Rivera.

On Nov. 15, Rivera reacehed his 40 year service milestone. During those four decades, he has never missed a day of work. Not once.

Rivera enjoys the early-morning quiet in the Commons, a building for which he holds a great fondness. It opened in 1968, a year after he arrived, and he has spent four decades washing the presidential china and silver by hand in a tiny galley kitchen tucked away on its upper floor.

The prospect of the Commons being torn down in May brings tears to his eyes. In fact, Rivera has decided to retire with the building on June 15, 2008. “This is my love, my building,” he said. “This building goes down, I cry.”

USC tram driver retires after 34 yearsAfter 34 years as a USC tram driver, Francisco Lopez - whose riders have described his rides as memorable and enjoyable - retired Monday (March 5, 2008). He began cultivating strong relationships with the regular riders on his tram. "It's almost like a family on my tram," Lopez said. Students and staff said they have enjoyed sharing their mornings and afternoons with Lopez. "He's the nicest shuttle driver and I ride a lot of shuttles.” Many staff said they will miss seeing Lopez on their commute to work.

After getting married and having a child, Francisco and his family decided to move to Las Vegas so his daughter could grow up around his wife's extended family. Lopez still kept his job at USC, however, and for the past eight years, he has been traveling to Las Vegas during the weekends to visit his family. Nowthe sweet smile of his 9-year-old daughter has finally lured the 63-year-old to leaveUSC. "The main reason I am going to Las Vegas is to be with my daughter," Lopez said."She is my life. She is my everything."

Lopez will be remembered by individuals across the campus, many of whom haverecently taken the time to say farewell. TrojanTransportation also held a farewell party

for Lopez, complete with a cake and presents. "He's just an amazing person -I don't know what they are going to do without him," said Changchang Wang.Lopez said that he will return to visit USC every opportunity he has."I am going to remember this place for all of my life," he said.

Recognition Program Bi-annual breakfasts are held to honor exemplary employees. Any employee receiving a spirit, cardinal, gold or annual award is honored at one of these breakfasts. Look for paper invitations from your manager!

SPIRIT AWARD - Any employee may recognize another employee by awarding a Spirit Award for doing something positive or out of the ordinary that is consistent with the AuxiliaryServices core values. Verbal recognition should accompany the Spirit Award.

CARDINAL AWARD - A manager may recognize an individual or team for one or more of the following reasons:1) Exhibited commitment to service and to serving the AuxiliaryServices Community2) Sustained high level of productivity and consistent quality of work, through cost reduction, improvement of procedures and systems, exceptional dependability etc….3) Demonstrated high degree of initiative in the performance of responsibilities4) Maintains, demonstrates and exhibits effective relationships with others5) Significantly improves working conditions with respect to safety, health or sanitation

GOLD AWARD - Recognizes employees for over-and-above positive performance or behavior that goes the extra mile; demonstrating a true commitment to AuxiliaryServices core values and furthering the goals of the organization; and serving as a true inspiration to the entire AuxiliaryServices team.

GOLD AWARDS WINNERS:

David Juarez - Finance & Accounting, Oct 2007

Alex Rivera - TrojanHospitality, Nov 2007

Dirk DeJong - TrojanHospitality, Dec 2007

Quincy Samuels - TrojanTransportation, Jan 2008

Jessica McIntyre - Human Resources, Feb 2008

ANNUAL AWARD - The Annual Award recipient will be selected from those who have received the monthly Gold Award and who have demonstrated all four AuxiliaryServices core values continuously.

For further information, please contact H.R. at 213.740.8324

Congratulations Alex!

Farewell Francisco!

Top Photo: Cecil Brown and Suzanne Saragoza

Bottom Photo: (From left to right) Gerald Hines,Alfonso Casanova, Oziel Albanan, Aaron Williams.

Retiring soon?Reaching aservice milestone?

Let us know sowe can celebrateyou in our nextissue. CallBianca Herrera at213-821-2249

- Daily Trojan

- Daily Trojan, 3/8/08

Pg. 4

The Gamble House Centennial, 1908-2008The Gamble House Bookstore, a satellite store of the USC TrojanBookstores, invites you to take part in the centennial celebration of the historic home we represent with the USC School of Architecture.

Charles and Henry Greene, design architects, and John and Peter Hall, master craftsmen and contractors, delivered The Gamble House to its owners, David and Mary Gamble (of Procter and Gamble), in 1909. The house was lived in by the Gamble family for over 50 years, and given by them to the City of Pasadena in partnership with USC School of Architecture in 1966. One hundred years after construction we are celebrating the centennial of this Arts and Crafts icon.

Ten years ago when the House was showing its age, the long process for an exterior restoration-conservation plan was set in motion. Completed by late 2004 in time for the centennial, The Gamble House is the grand matriarch of Greene and Greene architecture.

To honor the century landmark of this architectural jewel and the people who made it a reality, several public exhibitions are planned, only one of which is mentioned below. Please visit the website for more information www.gamblehouse.org.

“Fashionable Dress in an Artistic Landmark: The Gamble House, ©1908”An exhibition of mannequins, fashionably dressed to represent Gamble family members, visitors, and their service staff around 1908, displayed in rooms throughout House. Curated by FIDM/Fashion Institute of Design and Merchandising Museum & Galleries from their collection of over 12,000 costumes, the exhibition will open on Sunday April 13th and continue through June 8.

The Gamble House bookstore is developing new merchandise to celebrate the anniversary. Please call for more information and check our website regularly for additions to the collection. www.gamblehouse.org/bookstore

GAMBLE HOUSE CENTENNIAL AND

EXHIBITIONS:

Bobbi Mapstone, Mapstone@usc.edu

626-395-9783

Gamble House Bookstore, USC:

Sarah Smith, sarahesm@usc.edu

626-793-3334 ext. 17

Visit our website: www.gamblehouse.org

for event informationand updates.

Last month the Design Studio started implementing their new online project management tool, Basecamp. Since then, the Design Studio has experienced some major enhancements to their workflow and is looking forward to the full integration of this on-line tool in the next few months. During the first phase of Basecamp’s launch, several members of AuxiliaryServices were added to the system so they could log in to the website and view their “In Progress” projects. They were able to check artwork proofs, make comments, set milestones, assign to-dos, download files and, in general, be more involved in every step of the design process.

Basecamp tends to be very intuitive; requiring very little training and sometimes none at all. In the short time that Basecamp has been implemented, the Design Studio has seen a dramatic increase in collaboration and productivity among the designers and clients. Job processing time has decreased allowing design and production to begin earlier. Project messages and client feedback has been more direct, more streamlined and easier to track and consolidate. Job related proofs and final files are now accessible at any time of day and the data of every project can be archived. Basecamp gives the Design Studio the ability to log production time in order to determine time allocations per department and to track annual marketing projects so that the data is

synchronized with the master marketing calendars. The Design Studio now has the option to put projects on hold and/or archive the completed projects, so that they are available to be reactivated on an annual marketing cycle.

If you haven't been added to this system yet, don't worry. It’s possible that you haven't had the need to use it yet, or you will be added very soon. If you have any questions, please email: info@designstudio.usc.edu. Thank you.

“I love the site, it’s great!”

– Rebecca Snyder, TrojanBookstores

"I like your system... and I can certainly see how it's more efficient

for your group."

- Sally Rentschler, Figueroa Press

“This is awesome… I am able to navigate

my open projects. We are all moving

forward with technology- very exciting!”

– Jeff Shields, TrojanTransportationMeet us at

Basecamp!

Design Studio

Pg. 5

You’re Invited to The 100th Birthday of The Gamble House

Staff AppreciationDay!

Staff AppreciationDay!

Pg. 7

On February 9, 2008 for SCelebrate Auxiliaries, our spring staff appreciation event, we rented out the Galen Center Arena. Among entertainment provided were carnival games and bounce houses, face painting and balloon arts, a live simulcast of the USC vs. Washington State men’s basketball game, USC Song Girls, basketball contests and prizes, a sale at the Galen Center Bookstore, and refreshments. We had quite a turnout, but more importantly, we built stronger bonds within our AuxiliaryServices family. Whether seeing the smiling children in the bounce house or hearing the cheers of coworkers as an employee won the 3-point contest, this day was full of fun and community spirit. We look forward to seeing you and your family next year! - Event Committee

Special thanks to the SCelebrate Auxiliaries Committee!Kenneth Marshall, Jen Aston, Robert Phillips, Gabe Badillo,Barbara Sladeck, Bex Kimani, Marissa Tan, Michelle Garcia,Jessica McIntyre, Valerie Delatorre and the Design Studio.

FIGHTON!

FIGHTON!

Over the past year AuxiliaryServices has taken

significant steps toward improving our

emergency response plans. You will see the

results of these efforts this spring and summer

as we begin regular training exercises on both

campuses.

While we have taken every measure to ensure

you will be safe and supported during an

emergency, there is no substitute for each of us

being individually prepared. Knowing what family

members and friends will be doing during a

crisis brings peace of mind and increases our

own chances of getting through an emergency

at USC.

We encourage each of you to develop a

personal emergency plan that takes into

account the safety of your immediate family and

friends. A good plan should include the following

elements:

• Evacuation: Office, Home

• Communication: Local contacts, Out-of-

state contacts to relay information if local

lines are down, School contacts

• Food, water, tools, supplies: Plan for 3-7

days on your own

• Family/friends plans: So you will know what

they are doing if you cannot leave the

university, and where you can reach them

when you can

We all hope we never have to put these plans to

use, but in case we do face a crisis together, the

better prepared you are personally, the better we

all will be.

Family Emergency Plan

Interested in contributing to the Auxiliaries Quarterly Newsletter?

Send your ideas to:Jessica McIntyre

Human Resources Office Mail Code: 2543

BKS 404jessicdm@usc.edu

213-821-1863

Prepare, Plan, Stay Informed.

Here are some resources for assembling your personal plans:

Receive 10% discount on emergency supplies with www.sosproducts.com

http://www.ready.gov/america/_downloads/familyemergencyplan.pdf

http://www.redcross.org/images/pdfs/preparedness/A4600.pdf

Look for the next issue of Auxiliaries Quarterly in August. Until then, FIght on!Pg. 8

*Selected merchandise ONLY. Discount not available on electronics, CDs, DVDs, textbooks, magazines, special orders,class rings, graduation announcements, cap and gown, sale items,or in the Computer Store. No other discounts apply. While supplies last. All sales are final.

Valet Today Campus will be the only storage and moving company

allowed on USC's campus.

TrojanHousing has begun a partnership this year with Valet Today Campus, a

company that offers laundry services, water delivery and bathroom cleaning as

well as summer shipping and storage.

Although many other storage companies are located around Downtown Los

Angeles, the partnerships makes Valet Today the only storage service

authorized to come directly into USC-owned residence buildings and to return

items to students' rooms before they return in the fall, said Cece Capodice,

Valet Today's vice president of marketing.

To utilize Valet Today's service, students must take their belongings to ten

specified locations scattered around university-owned housing between 8:30

a.m. and 9:15 a.m. on either May 10 or May 12, according to the company's

website. Valet Today will then deliver students' belongings to them next fall.

"The initial motivation [for contracting with a storage company] was to be in a

position to better control the number of crates and other moving or storage

boxes that have been traditionally dropped on campus during the move out

period," Ian Sephton, Director of TrojanHousing said.

University Purchasing obtained proposals from several storage companies.

Sephton said Valet Today was chosen based on its menu of available services

and its ability to provide the best pricing package.

"Valet Today is a national organization working with many colleges and

universities," he said. "By partnering with TrojanHousing, they are able to offer

additional services, such as in-room delivery of storage items, which other

vendors will not be able to offer."

"We expect to see a couple

hundred [of users] out of the USC

campus. We feel it's a very strong

market because there is a high

percentage of students who are

from out of state," Capodice said.

TrojanHousing partners with storage company

- Daily Trojan, 4/4/08

TrojanBookstoresTrojanBookstores