Automotive Service Advisor AUTOSRVAD_PCD

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School of Trades and Technology

Program Curriculum Document

Certificate of Accomplishment

Automotive Service Advisor


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No part of this curriculum (or outline, module, etc.) may be reproduced or transmitted in any form

or by any means without written permission from the Nova Scotia Community College.

NSCC2010Copyright


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Credits Hours Requisites

Program Overview:

Required Courses

Year 1-Semester 1

Prerequisite(s):

None

Corequisite(s):

None

1.0ASAP 1001 60Automotive Fundamentals

Prerequisite(s):

None

Corequisite(s):

None

1.0ASAP 1000 60Automotive Service Computer Applications

Prerequisite(s):

None

Corequisite(s):

None

1.0ASAP 1002 60Business Fundamentals for Automotive

Prerequisite(s):

COMM 1205 (Communications -

Workplace Foundations), COMP

2125 (Word Processing I) or

COMP 1103 (Document

Processing I) or COMP 1115(Document Processing I - Medical

Office) or equivalent

Corequisite(s):

None

1.0COMM 2215 60Communications - Workplace Applications

Prerequisite(s):

High School Graduation Diploma

or equivalent

Corequisite(s):

None

1.0COMM 1205 60Communications - Workplace Foundations

Prerequisite(s):


or equivalent

Corequisite(s):

None

0.5COMP 1217 30Computer-Applications I

Prerequisite(s):

None

Corequisite(s):

None

1.0ASAP 1003 60Customer Relationship Skills

Prerequisite(s):


or equivalent

Corequisite(s):

None

1.0MATH 1111 60Essential Math for Trades

Year 1-Semester 2

Prerequisite(s):

As per NSCC policy

Corequisite(s):

None

2.0ASRP 1100 175Work Experience

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Credential: Certificate of Accomplishment

Program Duration On a full-time basis, this program is normally completed in

Portfolio Learning

The NSCC curriculum is reflective of principles of adult education and current (provincial and national if applicable)

competency that are reviewed and revised on a continuous basis to reflect the evolving role for graduation.

The teaching-learning process is an interactive process in which learners assume a personal accountability for their

own learning. Faculty facilitate learning through the creation of learning environments that stimulate inquiry,

integration of knowledge and skills, critical-thinking and life-long learning. As a learning-centered college, all activities

support the creation of an educational climate that promotes learning. Portfolio education, a hallmark of NSCC, is

flexible and dynamic. It meets learners "where they are," gives them necessary knowledge and skills, and offers them

opportunities for self-development so they can reach their educational, career and life goals.

Program Conceptual Framework

This program prepares you with the technical and practical knowledge you need to work with automotive technicians on

the floor and the service expertise you need to support customers at the front desk. During the 20 week training program,

youll gain the necessary skills to work as an Automotive Service Advisor, Service Parts Person or Service Consultant and

possible Management positions which are all in high demand by Nova Scotia car dealers and auto service shops.

Program Description

Program Outcomes1. Rectify unsafe conditions in the workplace and work safely.

2. Demonstrate proficiency in the use of Automotive Service Industry Software.

3. Organize daily service scheduling.

4. Locate vehicle service history.

5. Document service recommendations.

6. Complete work orders.

7. Process invoices.

8. Estimate costs.

9. Describe vehicle construction, automotive systems and components.

10. Demonstrate the ability to maintain budgets.

11. Work as a team member.

12. Demonstrate Conflict Resolution techniques.

13. Solve business problems.

14. Communicate effectively with automotive service technicians, customers and management.

15. Describe legal responsibilities of various stakeholders in an Automotive Repair Business.

16. Describe the apprenticeship requirements of the Department of Labour and Workforce Development for

Automotive Service Technicians.

17. Apply sustainable practices that support economic, social, cultural and environmental stewardship.


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19.

18.

Apply the Essential & Employability Skills needed to enter, stay in, and progress in the world of work,

productively contributing to the economy and the community.

Essential Skills

Essential skills are those skills identified as important to individuals in all occupations and other aspects

of daily life, that are quantifiable, enabling skills, needed to perform tasks required by program, provide a

foundation for learning additional skills and for developing the ability to adapt to change.

Employability Skills

Employability Skills 2000+, as defined by the Conference Board of Canada are The skills you need to

enter, stay in, and progress in the world of work - whether you work on your own or as part of a team.

These skills can also be applied and used beyond the workplace in a range of daily activities. The

emphasis is obviously on the skills expressed as job skills.

Employability skills differ from Essential Skills as they do not include complexity levels and occupationalprofiles.

The Conference Board of Canada's Employability Skills include other factors, such as attitudes and

behaviours, which are also very important for employees. Employability skills include workplace att itudes

and behaviours that focus on the quality of interactions in the workplace

20.

Blend service and learning in ways that use program-related skills, knowledge and behaviours to serve

others at the campus, within the college and in the community.

Apply a Portfolio approach to the personal management of learning and career planning relating to the

learners occupational readiness.

Program Admission Requirements

RPL Statement

Recognition of Prior Learning (RPL) is a way of obtaining credit for college level knowledge, skills and competencies

gained outside the classroom. RPL matches prior learning from work, training, education, learning from experience and

personal study to the learning achieved in NSCC courses. If you can demonstrate that your prior learning matches what

would be acquired through our courses in your chosen area of the College study, then credit is granted.

Employment Opportunities

An automotive service advisor plays a critical role in the front line operations of auto service shops serving

customers and managing the relationships which ultimately drive the long-term success of the business. Strong

communication is a key requirement as you effectively facilitate auto service needs. Every day, youll be working

with customers to help them identify and understand their vehicle maintenance and repair needs. Youll also be

communicating those needs directly with the technician so he/she can effectively service, diagnose and repair the

vehicle.

Automotive service advisors have a strong business sense with a focus on quality service and teamwork. Working

with your colleagues, youll be scheduling work, preparing estimates and tracking costs and revenues for the

business.

In Canada, the auto service and aftermarket sector is an $18 billion industry that employs more than 400,000

people. The industry is composed of companies that manufacture, distribute and install automotive replacement

parts, accessories, tools, and equipment.


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REQUIRED COURSES


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1

Year 1-Semester 1

This course covers the principles of the Occupational Health and Safety Act (OHSA)/WHMIS as applied to the

automotive trade. Learners will be provided with an overview of the various automobile systems including, engine,

driveline, chassis, and electrical. This course also covers the various components and chemicals used for automotivemaintenance processes. Shop safety will be discussed as well as he trade certification process and apprenticeship

training.

ASAP 1001

Course Description

60COURSE WEIGHT:

Automotive Fundamentals

Year 1-Semester 1

Official

Course Revision Number

Course Development Status

2010.1

Prerequisite(s)None

Corequisite(s)

NoneLearning Outcome(s)

Learners are required to successfully complete each course outcome. In keeping with NSCCs approach to portfolio

learning, learners will have demonstrated the ability to:

Apply OH&S / WHMIS, 5S+S and safe work practices in accordance with college, federal and provincial

requirements.

1.

Objective(s)

Identify controlled products under WHMIS and their hazards.1.

Define the purpose of WHMIS legislation and identify exemptions to WHMIS regulations.2.

Explain the responsibility under WHMIS.3. Supplier

Employer

Employee

Define the content and use of WHMIS supplier and workplace labels.4.

Interpret and use relevant information on Material Safety Data Sheets (MSDS).5.

Identify the employees Right to Know from the Nova Scotia Occupational Health and Safety Act.6.

Observe safety rules and display the correct behavior to avoid safety and health hazards caused by:7.


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Horseplay and practical jokes.

Loose clothing, jewelry, and street shoes.

Poor housekeeping.

Improper use of chemicals.

Lifting and carrying heavy objects. Compressed air.

Noise.

Observe correct procedure for reporting accidents.8.

Recognize common fire hazards, type of fire, and types of fire extinguishers.9.

Demonstrate and use proper lifting and carrying techniques.10.

Identify the safety hazards requiring the use of specified protective clothing.11.

Identify the following specified safety clothing\apparatus:12.

Safety shoes.

Safety goggles, shields, and glasses.

Ear plugs.

Respirators.

Demonstrate the proper safety procedures to follow when operating and maintaining automotive shop

power tools and equipment.

13.

Perform 5S+S and follow guidelines including:14.

Tool storage.

Material storage.

Equipment storage.

Safe handling and disposal of hazardous material.

Good housekeeping.

Professionalism.

Identify types of welding, cutting and heating equipment and describe their applications. (GMAW,

OXY-Act).

15.

Describe the Apprenticeship Training Division certification process as outlined by the Department of

Labour and Workforce Development.

2.

Identify and apply documents pertaining to the Automotive industry.3.

Objective(s)

Work orders.1.

Service information.2.

Technical Service Bulletins.3.

Preventative maintenance schedules.4.

Estimates.5.

Industry labor guides.6.

Recalls.7.

Decode a vehicle identification number (VIN) and other component tags.8.

VIN.

Emission labels.

Calibration.

Special fluid labels.

Special notices.


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Describe major systems and components of the automobile.4.

Objective(s)

Engine1.

Driveline2.

Chassis3.

Electrical4.

Brakes5.

Exhaust6.

Required Textbook(s) and Resources

The official textbook listing for this course can be found in Related Information located at:

https://ournscc.nscc.ca/Schools/TradesTechnology/Curriculum/Pages/2010-11_Programs.aspx


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This course will be an introduction to the use of a service repair facilities software to schedule appointments, generate

work orders, update customer database operations.

ASAP 1000

Course Description

60COURSE WEIGHT:

Automotive Service Computer Applications

Year 1-Semester 1

Official



2010.1

Prerequisite(s)None

Corequisite(s)None

Learning Outcome(s)



Schedule appointments for recommended service.1.

Objective(s)

Search customer database confirming vehicle(s) and address information.1.

Determine recommended services pertaining to vehicle according to manufacturer or shop.2.

Acruately measure available time in the shop as to maximize efficiency.3.

Generate service repair orders and ensure accuracy.2.

Objective(s)

Competently use shop software to generate repair orders and invoice charges.1.

Identify any warranty, extended warranty or service contract for repair charges.2.

Generate purchase orders and sublet charges.3.

Explain environmental charges and levies (such as tires and batteries.4.

Learn how to discount and apply service specials.5.

Describe software support and it's uses.6.

Develop estimated costs for needed work.3.

Objective(s)

Describe the different type of resources available either electronic or paper to provide accurate

estimates for customers.

1.


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Interact with parts department to provide parts pricing, ordering parts and checking status of part

orders for customers.

2.

Check for any technical service bulletins or recalls which can be applied to estimates.3.

Describe repair order documentation and time clock function.4.

Objective(s)

Recognize the importance of correct documentation pertaining to legal and warranty requirements.1.

Describe the role the customer, yourself and the service manager play in documentation requirements.2.

Describe the proper use of the technician time clock and it's implication to repair order pricing.3.





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This course will be an introduction to the daily service operation where the learner will explore workshop flow, financial

measurements, role description and legal responsibilities.

ASAP 1002

Course Description

60COURSE WEIGHT:

Business Fundamentals for Automotive

Year 1-Semester 1

Official



2010.1

Prerequisite(s)None

Corequisite(s)None

Learning Outcome(s)



Perform the daily operations of an automotive service department.1.

Objective(s)

Review the current state of the automotive service industry in North America and globally.1.

Recognize the resources needed to operate a service repair facility.2.

Identify the human resources needed in a repair facility 4) Understand the service department

workflow.

3.

Perform Financial Analyses to determine business expenses and cost control measures.2.

Objective(s)

Determine the income and expenses of a repair facility.1.

Understand common shop compensation plans.2.

Identify different types of production plans in a repair facility.3.

Perform analysis and determine plan of action in controlling costs of a repair facility.4.

Describe planning and time management techniques.3.

Objective(s)

How to prioritize and multitask.1.

Recognize your strengths.2.

How to improve your productivity.3.

Selling service.4.


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Explain the legal responsibilities regarding automotive repair.4.

Objective(s)

You will be able to understand key terms.1.

Identify the major areas of legal responsibilities involving customer transactions.2.

To examine responsibilities for repair and vehicle warranties.3.





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This course provides learners with the opportunity to further develop writing skills acquired in Communications -

Workplace Foundations. The course also allows learners to explore job search techniques, and is designed to assist

them in the continuing development of the skills and confidence required to deliver individual oral presentations.

This course is accepted toward certification with the Canadian Institute of Management (CIM).

COMM 2215

Course Description

60COURSE WEIGHT:

Communications - Workplace Applications

Year 1-Semester 1

Official



2010.3

Rationale

This second-level course is designed to assist learners in the further development of a variety of applied communications

skills. This course has an emphasis in research, correspondence, career skills, and non-written communication such as

interviewing and presentations.

Prerequisite(s)COMM 1205 (Communications - Workplace Foundations), COMP 2125 (Word Processing I) or COMP 1103 (Document

Processing I) or COMP 1115 (Document Processing I - Medical Office) or equivalent

Corequisite(s)None

Learning Outcome(s)Learners are required to successfully complete each course outcome. In keeping with NSCCs approach to portfolio


Compose correspondence such as letters, memorandums, reports, and summaries to meet workplace

standards and adhere to the mechanics of writing.

1.

Objective(s)

Compose paragraphs that meet the standards of business writing.1.

Use appropriate patterns of organization to meet varying situations (positive, negative, and persuasive

messages).

2.

Present business correspondence in typewritten form, using formats consistent with standard

business practice.

3.

Display the ability to use various reference materials such as thesaurus, dictionary, Internet, etc.4.

Revise the message for clarity, correctness, completeness, courtesy, conciseness, and consistency.5.

Compile a professionally formatted formal research report on an instructor-approved topic, meeting the

criteria for effective workplace writing using a recognized style of documentation.

2.

Objective(s)

Use research skills either individually or in groups.1.


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Use the Internet and research databases to search topics.

Use a library to find resources.

Use personal contacts where appropriate.

Evaluate sources for bias, accuracy, credibility and appropriateness.

Demonstrate authorship and ownership to avoid plagiarism by properly citing sources using astandardized system.

2.

Develop report elements including:3.

Title page.

Memo/letter of transmittal.

Executive summary.

Introduction.

Conclusion.

Bibliography.

Heading, footnotes/endnotes (if applicable).

Appendix (optional).

Paraphrase and summarize academic and industry materials to assess understanding.4. Identify and apply the elements of critical thinking.

Main ideas.

Supporting details.

Relationships.

Distinguish amongst fact, opinion and inference.

Choose and utilize information from program appropriate sources.

Prepare and deliver formal workplace presentations appropriate to the profession.3.

Objective(s)

Use organizational skills to plan, develop, deliver and evaluate presentations.1.

Use effective time management.2.

Use appropriate visual aids.3.

Identify audience and adapt presentation accordingly.4.

Use effective verbal and non-verbal communication skills.5.

Prepare for the job search process by creating effective documents and developing effective interview

skills.

4.

Objective(s)

Demonstrate effective job interview and preparation skills.1.

Prepare Portfolio-ready error-free documents such as:2.

Targeted rsum.

Cover letter.

Skills inventory.

Career goals.





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Ideas and plans are rarely successful when they are not well communicated. Through this course, learners will review

the fundamentals for effective English communication in the workplace and obtain an introduction to Portfolio.

COMM 1205

Course Description

60COURSE WEIGHT:

Communications - Workplace Foundations

Year 1-Semester 1

Official



2010.1

Rationale

This course begins to prepare the learner to more effectively communicate in the workplace. Skills are demonstrated

through a variety of applications including writing, speaking and presenting.

Prerequisite(s)High School Graduation Diploma or equivalent

Corequisite(s)None

Learning Outcome(s)



Explain the purpose, components, and factors influencing various forms of communication (including

writing, speaking, listening and presenting).

1.

Objective(s)

Discuss models, including new technologies, of communication.1.

Provide, accept and respond to feedback.2.

Recognize and interpret verbal and non-verbal communication.3.

Demonstrate active listening skills.4.

Use audience-appropriate communication etiquette (e.g. electronic, customer service).5.

Plan, write, proofread, edit and revise various business documents using accepted industry standards.2.

Objective(s)Use a pre-writing planning tool to organize thoughts.1.

Write a first draft.2.

Show evidence of proof-reading and editing.3.

Produce a final document.4.

Develop and demonstrate workplace-appropriate presentation skills.3.


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Objective(s)

Plan, organize and summarize ideas before presenting.1.

Arrange and express ideas clearly and concisely.2.

Provide supporting materials where appropriate.3.

Present material in a format suitable to the purpose and the audience.4.

Expect and request feedback to improve future presentations.5.





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This introductory course is designed for learners in need of fundamental computer skills including the use of an operating

system and the basics of email, internet, file management and word processing.

COMP 1217

Course Description

30COURSE WEIGHT:

Computer-Applications I

Year 1-Semester 1

Official



2008.1

Rationale

This course is designed to provide learners with essential computer skills needed to be successful in college studies.


Corequisite(s)None

Learning Outcome(s)



Use electronic message software for communication purposes.1.

Objective(s)

Access e-mail messages.1.

Create mail messages including to, cc, subject line, and message format.2.

Use the spelling and grammar feature.3.

Use appropriate email etiquette.4.

Search the address book.5.

Send mail.6.

Print email messages.7.

Forward email messages.8.

Reply to email messages.9.

Manage attachments including attaching, viewing, saving and printing.10.

Manage messages including deleting and moving messages to folders.11.

Manage contacts.12.

Browse the Internet for research information.2.

Objective(s)


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Use urls.1.

Use toolbar.2.

Add pages to favourites.3.

Use print preview.4.

Print pages and selected text.5.

Use search engines.6.

Download images or files.7.

Perform basic functions of an operating system.3.

Objective(s)

Move, size, maximize, minimize and restore windows.1.

Navigate single/multiple windows.2.

Use menus, toolbars, icons and taskbars.3.

Open/close programs.4.

Use printer.5.

Use Help.6.

Organize computer files and folders.4.

On a computer network, using a file management tool.

In a manner that protects and saves information on a hard disks and removable storage devices.

Objective(s)

Recognize types of computer files and view their properties.1.

Create folders in specified locations, in an organized manner so that they can be easily accessed.2.

Save appropriately-named files in specified locations, in an organized manner so that they can be

easily accessed.

3.

Retrieve files from peripherals such as scanners, cameras and removable storage devices.4.

Navigate through the hierarchy of files, folders, and storage devices.5.

Locate files using a search tool.6.

Open, copy, move, delete and restore files and folders.7.

Use a word processor to create basic documents.5.

Objective(s)

Enter text.1.

Use spell check and grammar check features.2.

Edit documents including copy, paste, move etc.3.

Save documents using appropriate names, folders and drives.4.

Format text using bold, italics, underlining, font-type, font size, find and replace etc.5.

Format paragraphs including line spacing, tabs, indents, bullets, borders, shading etc.6.


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Format pages including paper size, page orientation, margins, page numbering, inserting headers and

footers etc.

7.

Print documents and portions of documents.8.

Insert simple graphics and shapes.9.

Create a basic table.10.

Required SuppliesA headset is required to use with SIMNET Online in computer laboratories.




Other Learning ResourcesComputer access including Internet and word processing and email software. The availability of a typing tutor application

is recommended to provide learners with the opportunity to develop this skill independently. No textbook is requred for

this course. Learners will need access to SIMNET Online.

Other Information

This course is marked on a pass/no pass basis.

Ergonomics:

The concept of ergonomics in computer use is intended to be covered at an introductory level. A

handout or other overview method may be appropriate.

Every learner will attend a two-hour Computer Orientation session during College 101 (summer

offering) or during the first two weeks of the semester. The orientation will include the following :

Describe the Technology Functions at NSCC including computers, network services, computer

labs, distance education labs (i.e. Customize to each campus; review Campus Computer LabSchedules).

Use their Student Usernames and Passwords.

Log in to and log out of a Networked Computer.

Understand the functions of the icons on the desktop at their campus.

Open explorer and view the features of the NSCC Web page.

Use the Password Maintenance Tool.

Log in to Helpdesk and review procedures.

Access their MyNSCC to edit their profiles and view their course information.

Log in Web Outlook using their username and new password.

Open the Inbox.

Read messages, delete messages, review folders, calendar, task and appointment function.

Send and receive and email.

Recognize the scope of College Computer Policies.


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This course introduces the learner to current customer service expectations and practices. Discussions include

developing high-quality customer relationships, managing challenging customers, and providing customer service over

the telephone. Learners would be given the opportunity to practice customer service skills in the classroom.

ASAP 1003

Course Description

60COURSE WEIGHT:

Customer Relationship Skills

Year 1-Semester 1

Official



2010.1

Prerequisite(s)None

Corequisite(s)None

Learning Outcome(s)



Describe customer service expectations in the information age.1.

Objective(s)

Use of email for current technology.1.

Search websites for information gathering.2.

Automated telephone systems.3.

Describe quality features of customer focused website.4.

Provide quality customer service.2.

Objective(s)

Anticipate customer expectations.1.

Indentify customer needs.2.

Practice Under-promise and over-delivery.3.

Measure customer service.4.

describe Customer Service Index.

identify different types of measuring tools for customer service satisfaction.

Describe how good customer service impacts employee success.

Develop high-quality customer relationship.3.

Objective(s)

Adopt customer perspective.1.


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Develop effective listening as a communication skill.2.

Maintain positive environment.3.

Stay one step ahead of the customer.4.

Handle challenging customer while providing solution.4.

Objective(s)

Diffuse anger and prevent escalation.1.

Focus on customer needs.2.

Maintain control.3.

Prevent burn out by seeking counsel from supervisors and co-workers.4.

Manage telephone customers.5.

Objective(s)

Manage voice inflection.1.

Practice the art of negotiation.2.

Service follow-up calls.3.

Avoid negative statements.4.

Create positive image through voice.5.





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Do you cringe at the thought of doing math? This course is designed to take the anxiety out of the using math skills to

perform routine tasks. Learners will become comfortable adding, subtracting, multiplying, dividing, and measuring

various kinds of numbers used in the Trades.

MATH 1111

Course Description

60COURSE WEIGHT:

Essential Math for Trades

Year 1-Semester 1

Official



2008.1

Rationale

The purpose of this course in to provide learners with the foundational mathematical skills upon which all further

application of mathematical calculations, processes, and concepts are based.


Corequisite(s)None

Learning Outcome(s)



Apply mathematical operations to real numbers and integers.1.

Objective(s)

Read real numbers and integers.1.

Count real numbers and integers.2.

Round off real numbers and integers.3.

Add real numbers and integers.4.

Subtract real numbers and integers.5.

Multiply real numbers and integers.6.

Divide real numbers and integers.7.Solve problems using order of operations.2.

Perform mathematical operations involving the use of fractions.3.

Objective(s)

Read fractions.1.

Count fractions.2.


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Reduce fractions.3.

Add fractions.4.

Subtract fractions.5.

Multiply fractions.6.

Divide fractions.7.

Perform mathematical operations, rounding and fractional conversion with decimals with and without a

calculator.

4.

Objective(s)

Read decimals.1.

Count decimals.2.

Round off decimals.3.

Add decimals.4.

Subtract decimals.5.

Multiply decimals.6.

Divide decimals.7.

Convert between fractions and decimals.8.

Use a calculator to convert fractions to decimals.9.

Solve mathematical problems that encompass addition, subtraction, multiplication, and division, relating

to percent, percentages and rates with and without a calculator.

5.

Objective(s)

Read percent, percentages and rates.1.

Count percent, percentages and rates.2.

Round off percent, percentages and rates.3.

Add percent, percentages and rates.4.

Subtract percent, percentages and rates.5.

Multiply percent, percentages and rates.6.

Divide percent, percentages and rates.7.

Convert between fractions, decimals and percentages.8.

Calculate rates, ratios and proportions.9.

Use a calculator to calculate percentages.10.

Recognize, manipulate and convert metric and imperial units in order to calculate and solve problems

involving length, area and volume.

6.

Objective(s)

Recognize and manipulate units of measure.1.

Measure length, area, volume in metric.2.

Measure length, area, volume in Imperial.3.


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Convert between metric and imperial units of measure.4.

Required SuppliesLearners will be required to purchase a calculator (specifics to be added calculator available in bookstore).




Carman, Robert A. et al. Mathematics for the trades - A guided approach. (Cdn Ed.). ISBN 0-13-121636-8.


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2

Year 1-Semester 2

The work experience component provides the learner with an opportunity to apply new skills and concepts appropriate

for entry-level positions within the occupation. Learners will assess their own performance and be evaluated by an

industry partner. Learners will identify personal outcomes they wish to attain during the work experience and will keep ajournal.

ASRP 1100

Course Description

175COURSE WEIGHT:

Work Experience

Year 1-Semester 2

Official



2009.1

Prerequisite(s)As per NSCC policy

Corequisite(s)None

Learning Outcome(s)



Identify personal learning outcomes and share with employer.1.

Work well with other team members.2.

Maintain a regular attendance in a punctual manner.3.

Comply with the code of professional and ethical conduct required by the workforce or professional.4.

Perform assigned tasks in a satisfactory manner.5.

Follow instructions and perform job functions satisfactorily.6.

Apply new concepts and skill appropriate for entry-level positions within the occupation.7.

Organize tasks and take initiative when required to work on his/her own.8.

Assess their own performance.9.

Maintain a professional journal including reflecting on learning accomplishments during the work

experience.

10.


OfficialStatus:


PCD_PROG_2010.6_DW

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Required SuppliesSee instructor for details.





OfficialStatus:


PCD_PROG_2010.6_DW

March 15, 2010

24 2ofPage



28/28

March 15 2010Last Modified

Documents

Automotive Service Advisor AUTOSRVAD_PCD