Brannan Matherson Product Marketing ManagerSymon Perriman Senior Technical Evangelist

Automation & Self-Service05 | What’s New in System Center 2012 R2 Jump Start

Automation and Self-Service

Infrastructure Provisioning

Enable enterprise-class multitenant infrastructure for hybrid environments

What’s New in System Center 2012 R2 Jump Start

Application Performance MonitoringDeep insight into application health

Automation and Self-Service

Enable application owner agility with IT retaining control

IT Service Management

Flexible service delivery

Windows Azure Pack

Azure cloud services in your datacenter

The Cloud OS

Infrastructure Monitoring

Comprehensive monitoring of physical, virtual & cloud infrastructure

Meet Brannan Matherson Microsoft Product Marketing Manager

Windows Server and System Center team Technical subject-matter expert for datacenter automation & IT service

management Develops core technical content and product messaging in the

management space Technical presenter at internal & external events

Background Been with Microsoft since 2008 Previously on Sales & Marketing team focusing on enterprise customers Led worldwide offerings across 13 geographies Worked for IT/Telecom startup Network IT business analyst with San Francisco International Airport

Agenda: Automation & Self-Service Introduction Self-Service for the Cloud Tenant System Automation Process Automation Integration

Extreme automation to manage the Cloud

WorkflowsService Offerings

CatalogWork ItemsKnowledgeTemplates

Configuration Items

CMDB

Knowledge baseData warehouse

Service ManagerRunbooks

PowerShell

Orchestrator

App ControllerSM Portal

Application Owner

Tenant AdminSystems Center Components

External Cloud

Azure Integration

Pack

Manual and repetitive processes automated by the power of

runbooks and PowerShell, using information stored in the

centralized CMDB

Service Manager + CMBD= standardization Service Catalog

CMDBVHD

Templates Services VMs Users

Orchestrator = automation Runbooks PowerShell

“I need it for myself” Quickly spin up & manage clouds

ServiceManager Self-Service Portal

Tenant User

Manage status

Requestcapacity

AppController Self-Service Portal

ApplicationOwner

Self-service empowerment“I need it for my team”

Quickly request and spin up clouds

Raise incidents

Request and manage capacity

Manage and Maintain Application Resources

Manage and Maintain Application Resources

Auto

mat

ed

Serv

ice

Depl

oym

ent

Fill in gaps by automating self-service

User requestsProvisioning Release managementRapid change

Customers face resource and management challenges with too many manual processes and efforts

Application DeploymentsSLA adherenceCapacity management

Manual tasksBatch scriptsPatch remediation

Automating self-service results in lower management overhead and

focused scarce resources

Reduce manual admin efforts for routine tasks

Decrease in errors and

rework

Empower application owners to deploy applications and services

consistently and reliably

Give users fast and easy access to

services

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Microsoft Virtual Academy

Self-Service for the Cloud Tenant05 | Automation and Self-Service

What is the self-service process I will use to get the services I need?Do you have existing service management, processes (approval, etc.) that you don’t want to lose with an on-premises private cloud?

Service ManagerApp ControllerMake the request via SM portal, then manage the cloud via App Controller

Do you want to manage your own environment and applications, changing capacity to match projects, and processes with changing team needs?

Resources built into the private cloud infrastructure – service catalog:

Request Clouds

Requestcapacity

Manage status

Raise incidents

Manage and Maintain Application Resources

Using Self-Service

Create request offerings for services that IT will deploy

Service request templates

IT enables business unit users to request in the Service Catalog

Request offerings

IT service that is being delivered

Service offerings

Building a comprehensive service catalog

Delivering a service end-to-endRequest offerings

Offering created by IT service provider that consumers request using the service catalogBased on a template

Service offeringWork item used to identify and classify standard IT servicesContains one or

more request offerings

TemplatesMinimize data entry by

providing default valuesStandardize processes

The service catalog

Step 1: Create Service Offering

Step 4:Create Request Offering

Step 2: Create service request template

Step 5:Publish Request Offering

Step 3:Publish Service Offering

Step 6:Add Request Offerings to Service Offerings

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Microsoft Virtual Academy

System Automation05 | Automation and Self-Service

Runbooks used to control system tasks across components and implementing standardized processes from Service Manager.

Deploy cloud services automatically Organizations want to:

Automation provides:

Manage and control change.

Save time and resources.

Implement consistent processes.

Resources that are provisioned the same way every time.A reduction of error-prone manual tasks to

lower costs.CMDB schema for effectively managing processes and key data.

Enable IT resources to focus on work that adds business value.

Minimize risk.

Orchestrator as the “automater“

PowerShell

Using the Run .Net Script activity you can leverage existing efforts.

Create scripts to customize automation processes

Automation conceptsActivitiesIntelligent tasks that perform defined actions

Runbooksand nested runbooksSystem-level workflows that execute a series of linked activities

DatabusUsed to publish and consume information as a Runbook executes

Standard activitiesA rich set of out-of-box activities

Get server ID from DPM

Get data sources

Create recovery point

Create incident

Create checkpoint

Start maint mode

Shut down VM

E-mail on error

Update on success

Invoke web services

Compare values

Query database

Send e-mail

Run .NET script

Return data

Check schedule

Query WMIWrite to database

Query XML

Invoke web services

Query database

Run program

Monitor WMI

PowerShell, VB.NET,

C#, Jscript or SSH

Built in extensibility and PowerShell integration

Why PowerShell?Scripting

Flexible activitiesExtension Flexibility Daily tasks Queries Adhoc reports Complex scripting for

Workflows

Flexible with legacy environments (vbscript, console apps) while working with the latest server applications

Easy automationOrchestrator toolset can be built up and extended with the programmability native to Windows PowerShell.

Leverage the power of the Orchestrator data busPublish your PowerShell variables to the data bus (each variable published must be manually entered).

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Microsoft Virtual Academy

Process Automation05 | Automation and Self-Service

What is process automation and whyProcess

automation

Automate the service processes and systems necessary to the fulfillment of consumer requests Automate routing of requests

for approval and notification Automate provisioning of the

service request

Runbooks

Automation provides

• Provision resources in a repeatable fashion

• Enable requests and provisioning through self-service

• Reduce errors and costs• CMDB schema for processes• Empowers IT to deliver

efficient services

Process automation

Service delivery and automation architecture

Third-party management tools

Integration Active Directory

Orchestrator Automation

Release management

Changemanagement

Self-service Reporting and insights

Incident management

TemplatesService catalog

Workflows Data warehousingCMDBWork items

Configuration items

Knowledge

Process automation simplifies Datacenter Management

Integration Optimize heterogeneous environments with integration packsEasy-to-extend platform for building custom integrations with the integration toolkit

OrchestrationAccelerate time to value with flexible process workflowsImprove service reliability across multiple tools, systems, and department silos

AutomationEnable IT resources to focus on work that adds business valueReduce error-prone manual activities while lowering costs

Optimize and extend

existing investments

Deliver flexible and

reliable services

Lower costs and

improve predictabilit

y

=+Processes Consistent, standardized processes from Service ManagerCentralized CMDB

Standardize

Processes

+

Value of a centralized CMDB

Service Manager IS the CMDB!- Stores policies and standardized processes and templates

CMDB information used by Orchestrator- Bi-directional connectors enable automation activities to come into SCSM, as well as for SCSM to issue and execute those automation workflows within Orchestrator to enable standardized service delivery

Data about the infrastructure, people and processes is the key enabler of automation

Standardization reduces mistakes, allows processes to work across the infrastructure and to be automated

CMDB enables role based requests for services via self-service

Standardized Service Delivery

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Microsoft Virtual Academy

Integration05 | Automation and Self-Service

Service Provider

Microsoft CloudPrivate Cloud

Out-of-the-boxAll Systems Center ComponentsActive DirectoryExchange (User and Admin)IBM Tivoli Netcool/OmnibusHP (OM, SM, iLO)

Windows Azure SharePointFTPVMware vSphere

Orchestrator integration enables Microsoft and third-party platforms to coordinate and use operational data in the infrastructure across varying cloud scenarios (on-premises, Microsoft cloud and service provider clouds)

Integration Packs for automation across clouds

Out-of-the-boxAll Systems Center ComponentsActive DirectoryExchange (User and Admin)IBM Tivoli Netcool/OmnibusHP (OM, SM, iLO)

Windows Azure SharePointFTPVMware vSphere

Orchestrator integration enables Microsoft and third-party platforms to coordinate and use operational data in the infrastructure across varying cloud scenarios (on-premises, Microsoft cloud and service provider clouds)

New capabilities in R2

Partner enabled IP’sBMCDell - AIMNetApp - OCPMCisco

UCS NCM JaxMP/Frysoft

Vision Solutions - DoubleTake

Kelverion ServiceNow Data Manipulation HTTP Applications

Notifications via Exchange

Integration across the infrastructure

Operations Manager

Configuration Manager

Active Directory

Virtual Machine Manager

Microsoft Exchange(Admin + User)

Third-party Management Tools

Inbound to System CenterBi-directional from OrchestratorBi-directional for notifications/reportingBi-directional Runbook integration

Bi-directional connector for automation activities and executing automation workflowsConfiguration items and automation data populated into CMDBAutomation commands issued to System Center, third-party tools, Microsoft Exchange and Azure

Inbound and outbound notifications and Business Intelligence

BI through Reporting and Dashboards

Azure CloudManagement

Orchestrator

Service Manager

Runbooks

Centralized

CMDB

Service ManagerData Warehouse

Summary

IntegrationProcess Automation

Self-Service for the cloud tenant

System Automation

Orchestrator and Service Manager: Efficiently automate service delivery

©2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, Office, Azure, System Center, Dynamics and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.