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Saturday BriefingPage �
August 13, 2011 A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER ‘OHANA
Khun Achit and Khun Wan hard at work at the Omelet Station
New Panache Restaurant Opens at the Outrigger Laguna
Phuket Resort and Villas!By Khun Paew
The Outrigger Laguna Phuket is proud to announce the opening of its new interactive dining experience called ‘Panache.’ The new restaurant, which opened its doors this week, presents innovative Asian and European flavors in a relaxed poolside or air-conditioned setting away from the crowds. The poolside al fresco and indoor restaurant serves the best of Asian and international cuisine with panache. Under the guidance of Austrian chef Robert Czeschka, the 100-seat restaurant is part of the new suites area of the Outrigger Laguna Phuket Resort and Villas. Open for breakfast, lunch and dinner, the focus of Panache is on informal, healthy and innovative cuisine that will satisfy Asian and European tastes with
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Dr. Chuck Kelley Assumes Board Chairmanship;I’ll Be an Active
Chairman EmeritusBy Dr. Richard Kelley
Yesterday, in an OHANAGRAM, I announced to the Outrigger ‘ohana that the directors of our company had recently accepted my request to step aside as Chairman of the Board and assume the position of Chairman Emeritus. The directors then elected Dr. Chuck Kelley the new Chairman of the Board, Outrigger Enterprises Inc. After 25 years as Chairman, I felt it was time to follow the example of my father, company founder Roy C. Kelley, and continue the evolution of Outrigger’s leadership by passing the reins to the next generation. I do not consider this a retirement. I plan to keep doing most of what I’ve been doing since stepping down as CEO in 1993. However, I’m asking Dr. Chuck to take over the considerable governance work involved in chairing the board. David Carey continues as Outrigger’s President and Chief Executive Officer. David has brilliantly led the transition that I began from the successful mom-and-pop business that my parents, Roy and Estelle Kelley, created to one of the Asia-Pacific region’s largest, fastest-growing, privately held hospitality companies. Our company has a tradition of generally keeping the role of Chairman separate from
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Saturday Briefing is publishedby and for employees of
Outrigger Enterprises Group (OEG)
Editor-In-Chief: Richard Kelley Supervising Editor: Pila Hanson Senior Editor: Kathy Foley Proofing Assistant: Char Luning Contributing Writers: Employees of OEG
Visit us online at:
www.saturdaybriefing.outrigger.com
Submissions to Kathy Foley
via interoffice mail to OEH/HR,
or by phone at (808) 921-6957.
© 2011 Outrigger Hotels Hawaii An Equal Opportunity Employer
Happy Birthday!Aug 24: Reynaldo C. Gamboa, Sanylyn F. Keanaaina and Linda V.G. Kelley.
Aug 25: Mei Ying Gong, Eric I. Matsumoto and Felix Abalos Ferrer.
Aug 26: Anita Ramiro, Helina W.Y. Wong, Gordon Y. Yoshihara and Dean K. Hashimoto.
Aug 27: Anita L. Damaso, Melany Kainoa Hunter, Norma E. Castellanos Ramos, Lilian A. Acosta, Kapuanani P. Cameron, Barry K. Chun, Malia M.K. Kahumoku, Yong Yao Lai, Mei Lin Ma, Diem Huyen T. Tran, Stanley Henry Louis-Charles and Mark H. Daoana.
Aug 28: Florida R. Presiados, Patricia D. Stephenson, Robin M. Bernabe, Shu Wen Chen, Jon P. Kipapa, Jasmin D. Tanicala, Analisa Agustin, Douglas A. Achuara and Consolacion Gampon.
Aug 29: Anita C.F. Tsunoda.
Aug 30: Marilyn Cleopas.
Employment Opportunities If you are interested in the positions listed below and meet the qualifications, you may apply online.you may apply online.may apply online. apply online. Please go to WWW.OUTRIGGER. go to WWW.OUTRIGGER.COM, click on ABOUT OUTRIGGER, then EMPLOYMENT.. We only accept online applications foronline applications fors for the open listed positions from internal from internal candidates. If you have any questions,If you have any questions, please call Chad Teramae at (808) 921-6989. Application deadline for the1-6989. Application deadline for the following positions is August 19, 2011.
Airport HotelsDirector of Sales & Marketing (Full Time)
Minimum of five years of recent work experience within the Travel Industry. Previous experience located in a major market with strong corporate and leisure segments highly preferred. College degree in Travel Industry Management, business or related field; or an equivalent combination of education and experience from which comparable job knowledge and skills have been acquired may be considered in place of a degree. Responsibilities to include but not limited to: marketing development, customer service and retention, market and business research and planning, strategic direction for promotion and advertising, public relations and community and industry relations. Interact with both internal and external customers to achieve brand clarity, operational consistency, product uniformity, and revenue goals. Excellent interpersonal and written and verbal communication skills required. Familiarity with Hawaii, its people, and business culture a must. Valid driver’s license also required, and be able to travel for business when needed.
Cook (On-Call)Responsible for maintaining and setting up food production of all items prepared by the kitchen. A minimum of three years experience working in high volume hotel/restaurant environment preferred. Must be able to work any day and shift.
Conversational Hawaiian“E kala mai ia‘u” Excuse me, or pardon me
“A‘ole pilikia” No problem
Hawai‘i trivia•The state bird is the Nene (Hawaiian Goose - Branta sandvicensis)
•The state tree is the Kukui (Candlenut - Aleurites moluccana).
•The state flower is the Pua Aloalo (Hibiscus - hibiscus brackenridgeii)
•The state gem is the black coral •The state marine mammal is the Humpback Whale - megaptera novaeangliae
•The state mammal is the Hawaiian Monk Seal - Monachus schauinslandi
•The state individual sport is surfing
• The state team sport is outrigger canoe paddling
A l l t h i n g s H a w a i ‘ i
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Outrigger on the Lagoon-Fiji Family Fun DayBy Una Murray
The Outrigger on the Lagoon-Fiji (FOR) has set a benchmark as one of the best holiday destinations in Fiji as well as the South Pacific. General Manager Peter Hopgood says one of the contributing factors to the resort’s success is the dedication and the perseverance of the workers. Acknowledging the efforts of the FOR vuvale (family), the resort management hosted family members over the weekend for a Family Fun Day. Mr. Hopgood said the resort has been running at 96 percent capacity since the beginning of May and hailed his staff for their hard work
GM Peter Hopgood with the Outrigger on the Lagoon-Fiji
Nadroga Stallion Rugby Union Football Club at the
Outrigger on the Lagoon-Fiji Family Fun Day
Outrigger Laguna Phuket Resort and Villas’ Host of the Month
By Darren Shaw
The Outrigger Laguna Phuket Resort and Villas is proud to honor our July Host of the Month honoree, Khun Ton. Khun Ton had resigned earlier in the year and departed for “greener pastures” however, fortunately for Outrigger, he returned in time for the heavy work of the Suites openings! One of our “behind the scenes” stars, Khun Ton displays many outstanding traits, however helpfulness is the most talked about and he is continuously complimented for his guest focus during their stay in our villas. Being service-minded is not only for the guests but also for his co-workers. For this Khun Ton really deserves this award! Congratulations again Khun Ton! Executive Housekeeper Khun Nok, Honoree Khun Ton, and General Manager Darren Shaw
during this busy time. “When these things happen, it shows that your staff is working exceptionally hard. We have taken this opportunity to thank them and their families,” he said. The idea to host the workers and their families was the first of its kind to be introduced at the resort. We are having a very good year so far, so it’s important we acknowledge our workers and their families for their support and hard work. Mr. Hopgood added that the resort is all about delivering the Bula spirit and, with the commitment of its staff, the resort has what it takes to fulfill the desires of its guests.
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Outrigger on the Lagoon-Fiji Hosts Australian Travel Agents
By Una Murray
Outrigger on the Lagoon-Fiji hosted sixteen Melbourne and Brisbane Matai Travel Agents who specialize in promoting Fiji
Last week the Outrigger on the Lagoon-Fiji was honored to host sixteen Melbourne and Brisbane Matai Travel Agents who specialize in promoting Fiji globally. These agents were in Fiji to tour our famous holiday destination resorts and hotels. Jennifer Yip and Juliet Hudson hosted the group for lunch last Thursday at the Outrigger on the Lagoon-Fiji Resort before they were taken to the Shangri La Fijian Resort & Spa and the Australian Tradeshow. The show, sponsored by Tourism Fiji, hosted sixty-one Australian trade partners and is designed to impart the major key selling points when selling our island destination. Many of the sixteen agents that we hosted were here in Fiji for the first time and were very impressed after doing their site here. Their clients have asked if they update themselves on all the products and amenities that the Resort offers.
Outrigger Lunch & Learn: Understanding Depression
By DJ Nash Clinical depression, the most common mental health problem, affects nearly 20 million
Americans each year. And that number is probably significantly higher because, nationally, fewer than half of those suffering from clinical depression seek treatment. Here in Hawai‘i, the percentage of those who seek treatment is even lower. For more information, please check out the HMSA website at: (http://www.hmsa.com/healthwellness/healthtopics/depression.aspx)
Join us for a session called “Understanding Depression” on August 17, 2011 at the OEH Learning Center from 12 p.m. to 1 p.m. Health educator Rodney Lavarias will
head the workshop in an informal setting. So that we may provide enough material and seating, please let us know if you will be attending by contacting DJ Nash at [email protected] or 926-4322.
Speaker: RodneyLavarias–HealthEducatorDate: Wednesday,August17,2011Location:OEHLearningCenterTime: 12:00pmto1:00pm
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This is the tenth of the series of articles focusing on the 21 Asia-Pacific economies that will be represented at the Asia-Pacific Economic Cooperation (APEC) summit in Honolulu during November 2011.
BackgroundThe Republic of Korea is a highly developed, stable, democratic republic with powers shared between the president and the legislature.
A Bit of Etiquette• When you beckon to a person, do so with your palm down, and then flutter your
hand up and down with your fingers touching together. It is not polite to beckon with your palm up - especially using only one finger, because Koreans do that only to dogs
• Don’t pour your own drink, but offer to pour others’ drinks. If you deny to pour for someone, if will be offensive. Women pour only men’s drinks, and never another woman’s drink. A woman can pour her own drink though. If you want a refill, drink all of your drink, otherwise, don’t drink all of your drink
• Wherever you see a “No Tipping” sign, don’t tip. Koreans find that if you tip, then it will be offensive
• Always agree to your host to seat you. The seat of honor is the seat looking at the front door, and if you are seated there, it is polite to protest slightly
• It is polite to pass or accept food or drink with your right hand while your left hand supports your forearm/wrist.
• The person who invites pays the bill for everyone. However, it is polite to offer to pay. When two people are dining, usually the younger person pays for the older person
• After dinner, the host may invite his guests to go drinking. Don’t refuse this invitation.
• When greeting (and saying goodbye to) an elder, keep both legs straight and together, put both arms stiffly by your side, keep your back straight and bend from the waist. Keep the head down and do not look at the elder
• While bowing, say, “an nyung hah sae yo” (the greeting phrase). Bow not too fast or slow
• If it is a first-time meeting, give a detailed introduction about yourself• Koreans avoid saying “no”, so “yes”, may not mean, “yes”• You shouldn’t squeeze hard when shaking hands• Never talk about Korean culture, even if it is complimentary, earshot to a Korean• Avoid direct eye contact between junior and senior business people• Call if you are late, and if you wait for thirty minutes, it is not a sign of disrespect,
but how pressured the Korean people are with time• Whenever meeting another professional for the first time, exchange business
cards (don’t forget, both hands!)• The first meeting is to know if they are trustworthy, so business is not discussed• A low deep bow from Koreans means the meeting was successful, but a short,
quick bow, means it was not• It is the most important part of their culture, so have gifts wherever you go• If you are the one accepting the gift, refuse a couple of times, before agreeing to
have it. If you don’t agree to take the gift, they will be very insulted• When shaking hands or getting a gift from an elder, use two hands• Never give expensive gifts (they will give you a gift about the same amount of
money you spend on the gift you gave them), scissors or knives, a gift wrapped in red, or red writing on the gift
Facts• Official Name: South Korea or ROK• Capital: Seoul• Population: 48,747,000 (2009)• Currency: Won • Age: 7.2 percent of the total population
was 65 years or older in 2000, and 11 percent in 2009
• Language official name is ‘Hangeul’ • Traditionally, the typical family size
is quite large, with three or four generations living under one roof
• The hanbok has been the Korean people’s unique traditional costume for thousands of years
• A Korean name consists of a family name, in almost every case one syllable plus a given name usually of two syllables. The family name comes first
• A Korean woman does not take her husband’s family name, but their children take their father’s family name
• Marriage is the most important passage in one’s life and a divorce is regarded as a disgrace not only for the couple but also for their families
http://library.thinkquest.org/05aug/00723/index_files/Page619.htmhttp://english.visitkorea.or.kr/enu/AK/AK_EN_1_4_1.jsp
APEC Economies Highlighted
Republic of KoreaNorth Korea South Korea
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options ranging from “small”, “medium” and “large” to “very Thai”. Executive chef Czeschka was trained in Europe and has spent the last six years in Malaysia, China, Vietnam and Thailand. “At Panache we aim to satisfy Asian and European palates in style. Knock-out noodles, dim sum, satays, rich Thai curries and subtle but spicy larb will feature alongside wagyu sirloin, lamb rack provencale, seafood and family favourites such as wood oven fired pizzas,” he said. “Our service and quality standards are deluxe, as you’d expect from Outrigger,” said Czeschka, “but our prices are informal and relaxed like the setting.” Between Panache is an “interactive kitchen”. Chefs prepare dishes after finding out how the guest likes their food. “Fewer calories, hold the garlic, extra anchovies?” says Czeschka, “This piece of sirloin, not that? All possible,” is his promise. “I like to think of it as a culinary conversation,” says Czeschka. “With such a cross-cultural mix among our guests our approach is to be flexible and really cook what people want.” A wide range of wines, healthy fruit drinks, and beverages accompany the menus. Panache is open all day for breakfast, lunch, dinner and al fresco poolside dining. Our first guests to this new restaurant were the Liu family from Hong Kong, first time visitors to Phuket and Outrigger but definitely our new regulars!
Panache Restaurant Opens Continued from page 1
Panache’s first guests, the Liu Family fron Hong Kong
The spectacular interactive kitchen in Panache
Embassy Suites Waikiki Beach Walk®“We wanted to compliment your fine hotel and staff for an extraordinary stay. We were pleased to enjoy our stay from June 28 thru July 3 and wish that we had not made the unwise choice to move to a different hotel for the remainder of our visit to Hawaii. We want to especially compliment your exemplary housekeeping staff. We are a military family who travels frequently. We have stayed in hotels and establishments worldwide. Your hotel was by far the cleanest and best maintained of any hotel we have stayed in, including any of the very high-end places. All of your staff went above and beyond for our stay. They seemed to do so as a matter of course and for all guests. It was a lovely experience. We enjoyed the well-made breakfasts, the wonderful pool (and appreciated management and security
who insured safety and order when guests needed reminders), the quick and helpful valet parking attendants, and especially our housekeeper for room 1828 (Carlita Herring). It was truly a pleasure to stay and we are recommending your hotel to all friends and family. My husband, who is a diamond member, has written Hilton regarding our service as well. Thank you for helping to make Hawaii an amazing vacation.”Karla A. CrewsChatham, IL
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Outrigger Guam Resort Helps Raise FundsBy Charlene Goo
On Friday, July 22, 2011, Outrigger Guam Resort presented a $3,210 check to Japan Club of Guam President, Mr. Yoneyama and Japan School of Guam Principal, Mr. Nakamura, in sponsorship of the Violin Benefit Concerts held at the Outrigger Guam Resort. Japan Club of Guam and the Outrigger Guam Resort hosted benefit concerts on June 17 and 18, 2011 featuring world-renown Japanese Violinist, Antonio Takuya Takahashi. Mr. Takahashi was accompanied by Guam Territorial Band, Michael Provido Tan (Piano), Michelle Hamilton (Violin), and Ukulena (Ukulele Trio) during the 2-day concerts. Concerts were held to raise much needed funds for the Japan School of Guam’s Gymnasium project.
From left: Mr. Yasuhide Torigoe, Japan Club of Guam; Mr. Toyohito Yoneyama, President, Japan Club of Guam; Mr. Hiroshi Nakamura, Principal, Japan School of Guam; Ms. Charlene Goo, VP-Operations,
Pacific Region, Outrigger Hotels & Resorts; Lisa Lenckowski, Marketing Manager, Outrigger Guam Resort; and Mr. Michiru Sato, Director of Sales, Outrigger Guam Resort.
Outrigger Koh Samui Resort & Spa Starts Tours to the Big Buddha
By Leon Pink
Mr Suttipat Khanbo (Khun Phat) and Miss Siriporn Chantasri (Khun Patty) in front of the Big Buddha
Every Tuesday and Thursday the Outrigger Koh Samui Resort’s Activities Team introduces guests to a true cultural experience on a tour of Plai Liam Temple and Big Buddha. These two famous Koh Samui landmarks are located just a few minutes’ walk from the resort. The 12-metre tall, golden statue of the Lord Buddha sits on a high platform at the top of a wide staircase decorated with dragons. Built in 1972, the enormous Buddha sits within the Phra
Yai Temple complex on a small island just a few minutes drive from Outrigger Koh Samui. Always admired by locals and visitors alike, the Big Buddha inspires many visitors to join the locals in lighting incense and praying at the shrine. At night the Buddha is lit up, and for many people, it then takes on the appearance of a guardian of the island. Thai visitors to the island usually make the Big Buddha their first stop. On their visit they pray, make offerings of fruit
and flowers and rice and water and then burn five incense sticks. This is to ensure a happy and fruitful visit. At the foot of the Buddha statue is a meditation center and within the temple grounds is a market place where amulets and Buddhist and Brahmin religious souvenirs are sold alongside tee-shirts, hats and other secular items. Beyond the temple lies Big Buddha beach. Named after the statue, Big Buddha beach is a quiet and peaceful beach with calm waters – a perfect place to get some rest. Tours are already proving popular. Guest feedback has been fabulous. Guests really enjoy experiencing a local’s perspective of these attractions and as always appreciate the warm Outrigger hospitality.
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Mr. Marriott, a year and a half older than I am, still travels around the world, visiting Marriott hotels and greeting staff. He meets with local leaders and evaluates current operations and future opportunities. I heard him speak earlier this year in Las Vegas and in Beijing the year before. I plan to continue to serve with Bill Marriott on the Executive Committee of the London-based World Travel & Tourism Council; write articles on business, tourism and economic issues for Saturday Briefing; speak to industry groups; and serve on corporate and nonprofit boards in Hawaii and Colorado. I will continue as an active member of Outrigger’s Board of Directors. I also hope to continue to visit as many of our far-flung properties as possible and meet members of our ‘ohana in those locations. Currently, I am booked to visit our properties in Phuket, Thailand, this October.
Finally, this leadership transition signals that Outrigger will continue with its vision and direction; we are unified in our plan to remain a dominant force in the Hawaii market and we will continue our expansion into Oceania and Asia. To every member of our ‘ohana, my sincere mahalo for your support over the past 25 years. I am proud to be with you as we continue to move forward!
the role of President and CEO. In my case, I gradually assumed day-to-day management operations from Roy Kelley beginning in the late 1960s while he remained active as Chairman for many years. I know that Dr. Chuck will bring his characteristically thoughtful and analytical approach to his new role and that he will also carry on the important Outrigger tradition, begun by my parents, which I have also attempted to maintain, of keeping in close personal touch with all of our ‘ohana, from Housekeeping and Engineering on up to the executive suite. Dr. Chuck has an instinctive concern for what employees are thinking and what they care about. He is a believer in “management-by-walking-around.” His high-touch, hands-on, ‘ohana-oriented approach, combined with his wide-ranging expertise and experience, is ideally suited to the role of Chairman. Dr. Chuck has also been an invaluable partner on Outrigger’s board of directors and oversees our separate family advisory board, which formulates and conveys the Kelley family’s input to the company leadership. Like my contemporary and good friend, Bill Marriott of Marriott International, Inc., I intend to remain as active as possible in guiding the strategic direction of Outrigger Enterprises Group.
Dr. Chuck Kelley Assumes Board Chairmanship;I’ll Be an Active Chairman Emeritus
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Dr. Chuck KelleyChairman of the Board
Outrigger Enterprises Inc.
David CareyPresident & Chief Executive Officer
Outrigger Enterprises Group
Bill Marriott of Marriott International, Inc.
