Lifesaver Club Employees are the Dr. Chuck Kelley and Eric ...saturdaybriefing.outrigger.com/wp-content/uploads/2011/01/sb... · Dr. Chuck Kelley and Eric Ishikawa A big mahalo to

Saturday BriefingPage �

March �4, 2009

Lifesaver ClubDr. Chuck Kelley and Eric Ishikawa

A big mahalo to everyone who came to the OHANA East Blood Drive on Monday, March 2. With your help, we collected 3� pints of blood! This blood will be separated into its three main components: red blood cells, plasma, and platelets and used to treat life-threatening medical problems. In total, we collected enough blood to potentially save 93 lives!

Continued on page 3

Joanna Demeo and Eric Daley

Continued on page 6

Sitting: Allan Salvador and Rosario RodriguezStanding: Dr. Richard Kelley and David Carey

Employees are theHeart of Outrigger

What is our company’s most important resource? Is it our buildings, logo, brand, goodwill, or the services we offer? The answer is . . . “None of the above.” Our employees are our most treasured resource. Any organization will go only as far as the people who are driving it. People have the unique ability to create value. Equipment and facilities do not. Only people can make things happen. When I am asked what sets our company apart from others, I quickly respond, “Our employees!” I firmly believe Outrigger and OHANA hotels have the best employees in the industry.

To those of you who were deferred, a big mahalo for coming out and trying! Please don’t give up on your efforts! Congratulations to Jennifer Frias, Irene Masterson, and Jason Sewell, our raffle winners! To those of you who were unable to make it to the drive or were deferred and would like to donate

Saturday BriefingPage 2

Employment Opportunities

If you are interested in the positions listed below and meet the qualifications, please apply online at outrigger.com. If you have any questions, please call LiLi Hallett at (808) 924-647�. Application deadline for the following positions is March 20, 2009.

Network Administrator (Full Time)

Will be responsible for the installation, design, maintenance, and operation of complex networks to ensure proper functioning of lines, hardware, and software. A minimum of five years computer hardware and software maintenance experience on computers and servers, and knowledge of LAN/WAN and Internet protocols is required. Must have excellent written and verbal communication skills.

Guest Service Representative – Japanese-Speaking (Full Time)

A minimum of one year customer service experience and the ability to speak Japanese required. Must be computer literate, have �0-key by touch skills, and be able to type 30 wpm. Must also have excellent communication skills and be flexible to work any shift and day.

General Maintenance (Full Time)

Must have three years experience with interior and exterior maintenance, including demonstrated ability to install, repair, service, inspect, and maintain FF&E facilities. Must also have experience with heating, cooling, plumbing, ventilation, water, electrical, and mechanical systems and be flexible to work any shift.

Airport HotelsRevenue/Guest Service Manager

(Full-Time)Must be able to provide Revenue/Guest Service Management support to effectively attain revenue and operational goals. A minimum of two years revenue management and supervisory experience required. Must possess excellent organizational and interpersonal skills. Proficiency in Stellex, Word, and Excel is essential.

Outrigger Napili ShoresMaintenance Supervisor

(Full-Time)Must have five years in building maintenance and one year supervisory experience. Must also have experience with electrical, carpentry, plumbing, painting, A/C Refrigeration, and landscaping. Good communication skills and flexibility to work any shift and day is required.

Saturday Briefing is published by and for employees of

Outrigger Enterprises Group.

Editor-In-Chief: Richard KelleySenior Editor: Marie CasciatoAssistant Editor: Pila Hanson

Contributing Writers: Employees ofOutrigger Enterprises Group

Visit us online at:www.saturdaybriefing.outrigger.com

Submit suggestions, comments, andnews tidbits to Marie Casciato at

[email protected] or via interoffice mail to OEH/Executive Office,

or contact her at (808) 92�-660�.

© 2009 Outrigger Hotels Hawaii An Equal Opportunity Employer

Political Fundraisers

By OHH PAC Committee

If you are interested in obtaining information regarding Hawaii politics, please call the OHH PAC Hotline at 92�-6660 and leave a message on the recorder.

March �7, 2009Representative Joe Souki

District 8 – Wailuku, Waihee, Waiehu, Puuohala, and Waikapu

5:30 p.m. – 7:30 p.m.OHANA Waikiki East�50 Kaiulani Avenue

Lobby Conference Room

Representative Rida CabanillaDistrict 42 – Waipahu, Honouliuli,

West Loch, and Ewa5:30 p.m. – 7:30 p.m.

Gentry Pacific Design Center560 N. Nimitz Highway

Matters of Taste Restaurant

March 24, 2009Representative Ryan Yamane

District 37 – Waipio Gentry and Mililani5:30 p.m. – 7:30 p.m.

Gentry Pacific Design Center560 N. Nimitz Highway

Matters of Taste Restaurant


Happy Birthday!

Apr �: Ricky K. Kuga, Ariel C. Galiza, Raquel T Encomienda, Terencia P. Vaquilar, Tammy C. Arakaki, Agripina C. Agyapas, and Elvie Violeta Amor.

Apr 2: Martha J. La Benz, Myna Yvette Rasmussen Eheler, and Ismile P. Espaniola Jr.

Apr 3: Estelle K.Y. Leblanc, Edmundo R.A. Villanueva, Jeffrey T. Tokuda, and Il Sun Choe.

Apr 4: Benito E. Tacazon, Janeite Pak, Genesis AK Pua-Kaipo, Joe J. Guieb, Noel L. Gamiao, Sai Kien Lam Siu, Jennifer G. Peralta, and William T. Bethel.

Apr 5: Luellia M. Queja, Jennifer P. Thepsenavong, Doris S. Doty, Feng Zhen Chen, James Miguel III, and Wendy W.L. Lee.

Apr 6: Colby J. Alcos, Mildred C. Vicerra, Jong Wook Kim, and Kerry H. Iha.

Apr 7: Crystal H. Ho, Susanna Guan, Charlie Cubangbang, Janet M. Yadao, Keiichi Yotsuya, Leonida Corpuz Briones, Ivy Sau Ping Kwok, Issara P. Jones, and Cielito V.G. Gallardo.

at a location most convenient for you, please contact:

Blood Bank of Hawaii845-9966

http://www.boh.org

or

Colleen Uratake92�-6972

[email protected]

If you are interested in donating at the next Outrigger Blood Drive, please mark your calendars for Wednesday, May 20, 2009, at the Embassy Suites® - Waikiki Beach Walk®.

New Arrivals

Lifesaver ClubContinued from page 1

More photographs on page 4

Miliani Bunghanoy-Aiu

Raffle winner Jason Sewell

Diane Lau and Kristy Lum

Lorry Ijima Sato, Danny Wang, and Michelle Dubach

Congratulations to Mildred Bunghanoy-Aiu/Accounting and her husband Darin on the birth of their daughter Miliani Bunghanoy-Aiu on February 6. Miliani weighed 4 lbs .64 ozs and was �7.5 inches long.


Lifesaver ClubContinued from page 3

Dennis Maher and Myra Kuboyama

Walter Tolentino Raffle winner Jennifer Frias Mercedes Lanza

Pam Yagi

Raffle winner Irene MastersonMasako Sawyer Monica Kauhane


Outrigger on the Lagoon - Fiji February Staff Get Together

By Una Murray

The Outrigger on the Lagoon - Fiji (FOR) gathered together to honor their outstanding employees for the month of February and to recognize members of our vuvale (family) who have celebrated birthdays. Everyone enjoyed afternoon tea, cakes, and cookies, but most of all the Bula Spirit. General Manager Darren Shaw thanked the vuvale for their incredible dedication, hard work, and their ongoing commitment to the community. He also highlighted the changes that are taking place at the property, including the new look of the Vakavanua Lounge and the addition of exciting televised sporting events at The Baravi Bar. Carol Kahili, Executive Housekeeper of the Embassy Suites® - Waikiki Beach Walk® in Honolulu also addressed the group. Carol was at the property to train the FOR’s new Acting Housekeeping Manager Tepola Natadra. Carol recalled her first trip to Fiji—8 years and 5 months ago—when she came to train the pre-opening staff and said she was thrilled to have been chosen to return. She also complimented the staff on the impeccable service they provide and said she was very happy to see the Bula Spirit alive and well. Congratulations to our February Honorees:

Back of House Employee of the MonthRajnesh Prakash

Front of House Employee of the MonthMiriama Vina

Manager of the MonthTepola Natadra

Visiting Executive Housekeeper Carol Kahili congratulates Rajnesh Prakash, February’s Back of House Employee of the Month

General Manager Darren Shaw presents February’s Front of House Employee of the Month Miriama Vina with her certificate

February’s Manager of the Month Tepola Natadra with Carol KahiliAlifereti Kurisalili and Adi Valu cut the birthday cake


Employees are the Heart of OutriggerContinued from page 1

Sitting: June Oh and Aurelia PaelmaStanding: Dr. Richard Kelley and David Carey

Continued on page 7

That is why last week, I had such mixed emotions when I met with a group of employees who have chosen to leave our company, as their contribution to maximizing work opportunities for other members of our ‘ohana in these turbulent economic times. The group I met with had over 980 combined years of dedicated service to Outrigger—that is amazing! The individual years of loyal service ranged from three to 36. The commitment that each has demonstrated to our company is a quality that I deeply appreciate because every individual contributed to the continued success of Outrigger and OHANA in his or her own unique way. As I met each employee, I was reminded again and again how many of these special people I have been fortunate to know personally. In �963, a little over 45 years ago, I was working as a pathologist at Queen’s Medical Center when my father, Roy Kelley, asked me to help him out in Waikiki “for a little while” because the business was growing. At first it was just part time, and I continued to work at the hospital and teach at the brand new John A. Burns School of Medicine. By �970, it was full time—often overtime! Throughout those years, one of my favorite activities has always been to meet with employees in all departments. When we met last week, I enjoyed speaking with them and getting to know them a little better, and I thanked each one for their loyalty to the company. I’ve had the pleasure of seeing our hardworking employees in action offering Outrigger’s special brand of Island hospitality to guests from around the world, and later reading in letters of appreciation about the deep impression their aloha has made. I’ve been delighted by the number of employees who have earned career advancement and/or special recognition through many professional organizations in our industry. I have also been inspired by the personal accomplishments of many employees who have supported their families and our

community in so many ways. Many have children in colleges, universities, and schools at every level, including Ivy League schools. Others assist family members living in other parts of the world. Some travel themselves for rest and relaxation or attend classes to grow their skills and knowledge. Many simply enjoy the privilege and joy of being doting grandparents. Each life is different and fascinating. Outrigger has a long-standing set of values that were written by our own employees. We call these values Ke ‘Ano Wa‘a, or The Outrigger Way. The values range from Aloha and Kina‘ole (doing the right thing) to Nā Mea Ho‘okipa (hosts) and Kuleana (accountability). The one value that epitomizes the core strength of Outrigger is ‘Ohana (family)—“We are family working together joyfully to attain our goals and aspirations.” Outrigger has been a family-owned and -operated company for more than 60 years, and our employees are our extended family. So there is always a sense of sadness when we gather to say aloha to employees who are leaving us. We know that we will no longer be able to enjoy their company on a regular basis, as we have for so many years. At the same time, I am humbled knowing that these same individuals have dedicated a good portion of their lives and talents to help make our company a leader in Pacific hospitality. There is also shared excitement for each person who now has the opportunity to relax or pursue other passions. Some will be spending more



Sitting: Loretta Mendoza,

Connie Felipe, Adelina Pascual, and Toshiko Iida

Standing: Dr. Richard Kelley, David Carey, and Antonio Pajarillo

Sitting: Hui Hua Huang, Sai Ying Lee, and Chen Li Garcia WangStanding: Dr. Richard Kelley and David Carey


time with family, traveling or just enjoying some well-deserved rest. Many will be pursuing new challenges, such as to going back to school or volunteering with community organizations. This past week, I experienced all those emotions, as I joined David Carey, Dr. Chuck Kelley, Jean Rolles, and Ruthann Yamanaka in honoring these departing employees. We all knew that each one has contributed so much to our company. Their legacy will be felt for many years to come because so many of them have acted as mentors for younger co-workers, sharing their experience, expertise, and special tips on how to provide the best in Island hospitality for our guests. I thank each of them personally for their commitment and dedicated service. I am sure the entire Outrigger ‘ohana joins me in wishing them well, as they begin a new chapter in their lives.



Sitting: Van Dorsey,

Joseph Albertoni, Terencia Vaquilar, and Fo Qin Zhang

Standing: Dr. Richard Kelley and David Carey

Sitting:Myong Cha Yi,

Lily Gima, Morena Lau, and

Yong Ja Chang





Sitting: Jung Hee Chung,

Erlinda Niro, Chil Su Chang, and Cresencia Ildefonso


Sitting: Ching Tom, No-Mi Lee,

Eufemia Arios, Chang Sun Kim, and

Shun Xing Huang



Saturday BriefingPage �0


Sitting:Lily Gima,

Myong Cha Yi, Xiu Ying Choy,

Yuen K H Cheung, and Yue Jun Li

Standing:Dr. Richard Kelley,

David Carey,and Won Ho Cho

Sitting: Grace Chun, Won Song Bae, Qi Qi Yang, Yan Ying Yau, Shu Lian Lu, and Shiu Hing GongStanding: Kook Ja An, Eric Kim, Dr. Richard Kelley, David Carey, Shannon Kaahanui, and Un Kyu Hwang

Saturday BriefingPage ��

Lunch & Learn: Keys to Effective

Parenting Discipline By Pila Hanson

Outrigger is happy to welcome back parenting expert John Rosemond to present at this month’s Lunch & Learn. More parents have problems with discipline than with any other single child-rearing issue. For many parents, these problems begin during toddler-hood with tantrums, toilet training resistance, and defiance, and only get worse. This presentation provides parents with the information and skills they need to begin making significant positive changes in their discipline style and, therefore, their children’s behavior. The “Keys” to Effective Discipline are Commanding Communication, Compelling Consequences, and Confirming Consistency. John describes these as three legs of the disciplinary tripod and emphasizes that weakness in one of the legs will cause the entire structure to “wobble,” if not collapse altogether. He shows parents, through example, how to communicate so as to “nip” misbehavior in the proverbial bud and/or “lower the boom” on misbehavior that has already grown to mammoth proportion. Finally, he provides parents with a concrete definition of consistency that makes practical sense. Parents are sure to leave feeling, not only relieved of significant guilt and anxiety, but also inspired, informed, and ready to go home and become calm, self-confident leaders of children.

John Rosemond has worked with families, children, and parents since �97� in the field of family psychology. In �97�, John earned his master’s in psychology from Western Illinois University and was elected to the Phi Kappa Phi National Honor Society. From �97�-�979, he worked as a psychologist in Illinois and North Carolina and directed several mental-health programs for children. From �980-�990, John was in full-time practice as a family psychologist with Piedmont Psychological Associates in Gastonia. Presently, his time is devoted to speaking and writing. John is syndicated in approximately 225 newspapers nationwide. He has written eleven best-selling parenting books. He is also one of America’s busiest and most popular speakers and most certainly the busiest and most popular in his field. He’s known for his sound advice and humor and easy, relaxed, engaging style. In the past few years, John has appeared on numerous national television programs, including 20/20, Good Morning America, The View, Bill Maher’s Politically Incorrect, Public Eye, The Today Show, CNN, and CBS Later Today, as well as numerous print interviews.

Topic: KeystoEffectiveParentingDisciplineSpeaker: JohnRosemondDate: Monday,March16Location: OEHPoolsideConferenceRoomTime: 12p.m.-1p.m.

Kona Hawaiian Resort Manager“Our stay at your resort these past 2 weeks was most enjoyable for our family. Your Tuesday evening Welcome certainly creates a warm and informative evening for those that have never visited before. Joy [Rothe] and Auntie TuTu [vendor] are a definite asset. Please continue this program; we look forward to it each time we visit. Albert [Kaho‘okaulana] and Ana [Katrina Bermoro] at the front desk were quite helpful, and Ricky [Stetz] and Gloria [Dual-Menendez] graciously helped with guidance on activities on the island. Units were clean and the housekeeping staff most kind. The Mahalo Party closed our stay nicely.”Ann & Sam AllamanShippenville PA

Wyndham Waikiki Beach Walk“. . . our experience at your [Neil Murakami] facility was excellent; even the blackout, which of course wasn’t anything you could prevent, was handled efficiently, and we appreciated receiving a flashlight during that awkward time. I am writing to you because of one standout great experience. One day, one of our sons left his Oakley brand sunglasses in the pool area restroom. By the time he noticed his mistake, it was many hours later. We were afraid he would never see them again - a valuable but painful lesson for him in being careful with belongings! But when I checked with the front desk, because hope does spring eternal, I learned that his sunglasses were there, being kept safely for him by the staff. I don’t know all the people to commend for this happy ending; certainly whoever found and turned in the sunglasses, possibly one of the cleaning staff, and of course the front desk employees, who kept the sunglasses safe for our son. He had given them up in his mind as lost forever; it was great to get them back. Our Hawaii trip was a very special time for our family; I wanted to let you know that we have many good memories of your facility!”Anne N. RutzMarietta, GA

Moments of Aloha

Albert Kaho`okaulana

Saturday BriefingPage �2

Kani Ka Pila Grille Set to Open March 19

By Bill Comstock

I am pleased to announce that Kani Ka Pila Grille will be open to the public on March �9, beginning at �� a.m. Located at the Outrigger Reef on the Beach, Kani Ka Pila Grille is the newest venue for live entertainment, great food, and drink in Waikiki. The Grille is a fantastic addition to the Outrigger Reef and to Waikiki Beach Walk®—guests and locals will now have even greater dining and entertainment options in the area. I am also pleased to announce the new management staff that has done a great job in preparing the Grille for opening; Robert Bauer has been named Restaurant Manager, Harold Beltran takes the helm of Kitchen Manager, and Makoto Nakasone is on board as the Assistant Restaurant Manager. Outrigger veteran Luana Maitland will also assume a new position as an

“Ambassador of Aloha.” Please join me in welcoming the new managers and their entire staff. “We look forward to hosting visitors and residents alike. Kanikapila means ‘let’s play music;’ people can expect a great line-up of music every night.” says Restaurant Manager Robert Bauer. “Our entertainment line-up is an exciting one with Cyril Pahinui, Weldon Kekuoha, Kawika Kahiapo and Martin Pahinui, Kaukahi, Manoa DNA, Kimo Kahoano and son Kamuela Kahoano, plus many more.” All-day dining will begin at �� a.m. to 9 p.m. daily, with live entertainment from 5:30 p.m. to 8:30 p.m. nightly. To complement the great musicians, there is a wonderful menu selection of local favorites, including the Reef ’s pupu sampler, Kani Ka Pila burger, and banana lumpia, just to name a few. Come down and join the fun!

Assistant Restaurant Manager Makoto Nakasone, Kitchen Manager Harold Beltran, Ambassador of Aloha Luana Maitland, and Restaurant Manager Robert Bauer

Documents

Lifesaver Club Employees are the Dr. Chuck Kelley and Eric ...saturdaybriefing.outrigger.com/wp-content/uploads/2011/01/sb... · Dr. Chuck Kelley and Eric Ishikawa A big mahalo to