Auckland Transport Monthly Indicators Report for May meeting · Reference Slide Rural 93% Road maintenance standards (ride quality) as measured by smooth travel exposure (STE) for

Auckland Transport Monthly Indicators Report 2015/16

June 2016

Attachment 2

Page 2

Table of Contents

1. Summary of indicators

1.1 SOI performance measures

1.2 DIA mandatory performance measures

1.3 AT Metro patronage preakdown

2. Key monthly indicators by Strategic Theme

2.1 Prioritise rapid, high frequency public transport

2.2 Transform and elevate customer focus and experience

2.3 Build network optimisation and resilience

2.4 Ensure a sustainable funding model

2.5 Develop creative, adaptive, innovative implementation

3. DIA mandatory measures

4. AT monthly activity report

4.1 Public transport

4.2 Road operations and maintenance

4.3 Customer response

Page 3


Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Maintain

baseline

travel times

for the 85th

percentile

July - June delivery:

11.8 km

12 month rolling total:

995,828

12 month rolling average

travel times:

SEART E - 11mins

SEART W - 10mins

Harris E - 11mins

Harris W - 9mins

GSR N - 12mins

GSR S - 11mins

Kaka E - 8mins

Kaka W - 7mins

Wairau W - 8mins

Wairau E - 8mins

Page 18

Page 18

Page 19 - 21

Total public transport boardings

Boardings on rapid or frequent network

(rail, busway, FTN bus)

84.47 million

92%

54% of the ideal achieved

Prioritise rapid,

high frequency

public transport

65%

60%

7.4 km

1.1 million

SEART E

SEART W

Harris E

Harris W

GSR N

GSR S

Kaka E

Kaka W

Wairau W

Wairau E

Strategic theme

Transform and

elevate customer

focus and

experience

Build network

optimisation and

resilience

Measure

Percentage of public transport passengers

satisfied with their public transport service

Percentage of residents satisfied with the

quality of roads in the Auckland region

Percentage of residents satisfied with the

quality of footpaths in the Auckland region

Percentage of residents satisfied with road

safety in the Auckland region

PT punctuality (weighted average across all

modes)

Arterial road productivity

SOI 2015/16

Year End Target

Increase at faster rate than

total boardings

83%

70%

New cycleways added to regional cycle

network

Annual number of cycling trips in designated

areas in Auckland (all day)

Travel times on key freight routes

Reference Page

Page 12

Page 12

Page 14

Page 15

Page 15

Page 15

Page 16

Page 17

Current

Performance

12 month rolling total:

82.90m

RTN + FTN boardings

9.9% growth > total

boardings 4.6% growth

June result: 84%

June result: 69%

June result: 65%

June result: 65%

YTD average:

94.6%

12 month rolling average:

60.0%

• On target to exceed performance measure (more than 2.5% above target)• On target to meet performance measure (within +/- 2.5% of target)• Not on target to meet performance measure (more than 2.5% below target)

• Data not available

Page 4


Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Reference Page

Page 22

Page 23

Page 23

Current

Performance

May result: 51.2%

May 12 month rolling

average: 89.1%

2015/16 result will be

available in late July 2016.

Ensure a sustainable

funding model

Develop creative,

adaptive,

innovative

implementation

70% - 90%

SOI 2015/16

Year End Target

46-48%

Measure

PT farebox recovery

17,500

Parking occupancy rates (peak 4-hour, on

street)

Number of car trips avoided through travel

planning initiatives

Strategic theme



Page 5

1.2 Department of Internal Affairs (DIA) mandatory performance measures1

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

1 The above are mandatory measures required under the Local Government Act - refer DIA document 'Non-Financial Performance Measures Rules 2013 '

SOI 2015/16

Year End TargetReference Slide

Rural 93%

Road maintenance standards (ride quality) as

measured by smooth travel exposure (STE)

for all urban and rural roads

Page 25

Page 26

Page 26

Current

Performance

12 month rolling total to

Dec 2015: 537

YTD average: 88%

March result: 87%

Reduce by at least 9

(=390)

85%

Urban 83%

Percentage of the sealed local road network

that is resurfaced

Percentage of footpaths in acceptable

condition (as defined by AT's AMP)

Build network

optimisation and

resilience

Strategic theme

8%

99%

Measure

Change from the previous financial year in

the number of fatalities and serious injury

crashes on the local road network, expressed

as a number.

Percentage of customer service requests

relating to roads and footpaths which receive

a response within specified time frames

Transform and

elevate customer

focus and

experience

July - June delivery: 8.2%

March result: 99.5%

Page 25

Page 25

Page 25March result: 96%



Page 6

1.3 AT Metro patronage breakdown

Page 7


-

10

20

30

40

50

60

70

80

90

Ju

l 20

10

Au

g 2

010

Sep 2

010

Oct 2

010

No

v 2

010

De

c 2

010

Jan 2

01

1F

eb

201

1M

ar 2

01

1A

pr 2

01

1M

ay 2

01

1Jun 2

01

1Jul 2

01

1A

ug 2

011

Sep 2

011

Oct 2

011

No

v 2

011

De

c 2

011

Ja

n 2

01

2F

eb

201

2M

ar 2

01

2A

pr 2

012

Ma

y 2

01

2Jun 2

01

2Jul 2

01

2A

ug 2

012

Se

p 2

012

Oct 2

012

No

v 2

012

De

c 2

012

Jan 2

01

3F

eb

201

3M

ar 2

01

3A

pr 2

013

Ma

y 2

01

3Ju

n 2

01

3Jul 2

01

3A

ug 2

013

Sep 2

013

Oct 2

013

No

v 2

013

De

c 2

013

Jan 2

01

4F

eb

20

14

Ma

r 201

4A

pr 2

014

Ma

y 2

01

4Jun 2

01

4Jul 2

01

4A

ug 2

014

Sep 2

014

Oct 2

01

4N

ov 2

014

De

c 2

014

Jan 2

01

5F

eb

201

5M

ar 2

01

5A

pr 2

015

Ma

y 2

01

5Jun 2

01

5Ju

l 20

15

Aug 2

015

Sep 2

015

Oct 2

015

No

v 2

015

De

c 2

015

Jan 2

01

6F

eb

201

6M

ar 2

01

6A

pr 2

01

6M

ay 2

01

6Jun 2

01

6M

illi

on

s

1.3.1 Total patronage (12 month rolling total)

Bus Rail Ferry

Page 8


0

10

20

30

40

50

60

70

Jul 2

01

0A

ug 2

010

Sep 2

010

Oct 2

010

No

v 2

010

De

c 2

010

Jan 2

01

1F

eb

20

11

Ma

r 201

1A

pr 2

011

Ma

y 2

01

1Jun 2

01

1Jul 2

01

1A

ug 2

011

Sep 2

011

Oct 2

011

No

v 2

011

De

c 2

011

Jan 2

01

2F

eb

20

12

Ma

r 201

2A

pr 2

012

Ma

y 2

01

2Jun 2

01

2Jul 2

01

2A

ug 2

012

Sep 2

012

Oct 2

012

No

v 2

012

De

c 2

012

Jan 2

01

3F

eb

20

13

Ma

r 201

3A

pr 2

013

Ma

y 2

01

3Jun 2

01

3Jul 2

01

3A

ug 2

013

Sep 2

013

Oct 2

013

No

v 2

013

De

c 2

013

Jan 2

01

4F

eb

201

4M

ar 2

01

4A

pr 2

014

Ma

y 2

01

4Jun 2

01

4Jul 2

01

4A

ug 2

014

Sep 2

014

Oct 2

014

No

v 2

014

De

c 2

014

Jan 2

01

5F

eb

201

5M

ar 2

01

5A

pr 2

015

Ma

y 2

01

5Jun 2

01

5Jul 2

01

5A

ug 2

015

Sep 2

015

Oct 2

015

No

v 2

015

De

c 2

015

Jan 2

01

6F

eb

201

6M

ar 2

01

6A

pr 2

016

Ma

y 2

01

6Jun 2

01

6

Mil

lio

ns

1.3.2 Bus patronage (12 month rolling total)

Bus total (service layer details not available pre June 15) Bus - connector, local, targeted Bus - FTN Bus - RTN

Page 9


0

2

4

6

8

10

12

14

16

18

Jul 2

01

0A

ug 2

010

Sep 2

010

Oct 2

010

No

v 2

010

De

c 2

010

Ja

n 2

01

1F

eb

20

11

Ma

r 201

1A

pr 2

011

Ma

y 2

01

1Jun 2

01

1Jul 2

01

1A

ug 2

011

Sep 2

011

Oct 2

011

No

v 2

011

De

c 2

011

Ja

n 2

01

2F

eb

20

12

Ma

r 201

2A

pr 2

012

Ma

y 2

01

2Jun 2

01

2Jul 2

01

2A

ug 2

012

Sep 2

012

Oct 2

012

No

v 2

012

De

c 2

012

Ja

n 2

01

3F

eb

20

13

Ma

r 201

3A

pr 2

013

Ma

y 2

01

3Jun 2

01

3Jul 2

01

3A

ug 2

013

Sep 2

013

Oct 2

013

No

v 2

013

De

c 2

013

Jan 2

01

4F

eb

20

14

Ma

r 201

4A

pr 2

014

Ma

y 2

01

4Jun 2

01

4Jul 2

01

4A

ug 2

014

Sep 2

014

Oct 2

014

No

v 2

014

De

c 2

014

Jan 2

01

5F

eb

201

5M

ar 2

01

5A

pr 2

01

5M

ay 2

01

5Jun 2

01

5Jul 2

01

5A

ug 2

015

Sep 2

015

Oct 2

015

No

v 2

015

De

c 2

015

Jan 2

01

6F

eb

201

6M

ar 2

01

6A

pr 2

01

6M

ay 2

01

6Jun 2

01

6M

illi

on

s

1.3.3 Rail patronage (12 month rolling total)

Rail

Page 10


0

1

2

3

4

5

6

7

Ju

l 20

10

Au

g 2

01

0S

ep

20

10

Oct 2

01

0N

ov 2

01

0D

ec 2

01

0Ja

n 2

01

1F

eb

20

11

Ma

r 20

11

Ap

r 20

11

Ma

y 2

01

1Ju

n 2

01

1Ju

l 20

11

Au

g 2

01

1S

ep

20

11

Oct 2

01

1N

ov 2

01

1D

ec 2

01

1Ja

n 2

01

2F

eb

20

12

Ma

r 20

12

Ap

r 20

12

Ma

y 2

01

2Ju

n 2

01

2Ju

l 20

12

Au

g 2

01

2S

ep

20

12

Oct 2

01

2N

ov 2

01

2D

ec 2

01

2Ja

n 2

01

3F

eb

20

13

Ma

r 20

13

Ap

r 20

13

Ma

y 2

01

3Ju

n 2

01

3Ju

l 20

13

Au

g 2

01

3S

ep

20

13

Oct 2

01

3N

ov 2

01

3D

ec 2

01

3Ja

n 2

01

4F

eb

20

14

Ma

r 20

14

Ap

r 20

14

Ma

y 2

01

4Ju

n 2

01

4Ju

l 20

14

Au

g 2

01

4S

ep

20

14

Oct 2

01

4N

ov 2

01

4D

ec 2

01

4Ja

n 2

01

5F

eb

20

15

Ma

r 20

15

Ap

r 20

15

Ma

y 2

01

5Ju

n 2

01

5Ju

l 20

15

Au

g 2

01

5S

ep

20

15

Oct 2

01

5N

ov 2

01

5D

ec 2

01

5Ja

n 2

01

6F

eb

20

16

Ma

r 20

16

Ap

r 20

16

Ma

y 2

01

6Ju

n 2

01

6

Mil

lio

ns

1.3.4 Ferry patronage (12 month rolling total)

Ferry - exempt services Ferry - contract services

Page 11

Table of Contents
















Page 12


2.1.2 Monthly public transport boardings (millions)

June monthly patronage

was 6,957,585 an

increase of 3.2%

(214,533 boardings) on

June 2015, normalised to

~3.1% once adjustments

are made to take into

account special events

and the number of

business and weekend

days in the month.

2.1.3 Boardings on rapid or frequent network

AT has an SOI target of

increasing RTN and FTN

patronage at a faster rate than

total boardings.

This figure shows the

patronage 12 month rolling

total for each PT service layer,

and then compares this to the

2014/15 results to calculate

patronage growth.

Total boardings for the 12

months to June 2016 are 4.6%

higher than the 2014/15 result,

while RTN + FTN boardings

are 9.9% higher. As such, the

SOI target this month has been

exceeded.

PT patronage totalled

82,904,160 passenger

boardings for the 12 months

to June 2016, an increase

of 0.3% on the 12 months

to May 2016 and an

increase of 4.6% on the 12

months to June 2015.

2.1.1 Total public transport boardings (millions)

50

55

60

65

70

75

80

85

90

20

11/1

2

20

12/1

3

20

13/1

4

20

14/1

5

Jul-1

5

Au

g-15

Sep-1

5

Oct-1

5

No

v-15

Dec-1

5

Jan-16

Feb-1

6

Mar-16

Ap

r-16

May-16

Jun

-16

Mill

ion

s

SOI Actual annual boardings

Monthly trajectory to meet SOI Target 12 month rolling total

4.6%

9.9%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

12.0%

-

10

20

30

40

50

60

70

80

90

100

20

14/1

5

Jul-1

5

Au

g-15

Sep-1

5

Oct-1

5

No

v-15

Dec-1

5

Jan-16

Feb-1

6

Mar-16

Ap

r-16

May-16

Jun

-16

Gro

wth

rat

es

(fro

m 2

01

4/1

5 r

esu

lts)

Bo

ard

ings

(m

illio

ns)

Ferry - connected, local, targeted Bus - connector, local, targeted

Bus - FTN Bus - RTN

Rail - RTN Total boardings growth rate

RTN + FTN growth rate

-

1

2

3

4

5

6

7

8

9

10

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Millio

ns

Previous year result (2014/15)Monthly patronage to meet SOI targetActual result

Page 13


Total bus patronage

totalled 60,239,483

passenger boardings

for the 12 months to

June 2016, a

decrease of 0.1% on

the 12 months to May

2016 and an increase

of 0.7% on the 12


2.1.5 Bus boardings (12 month rolling total)

Rail patronage totalled

16,786,493 passenger

boardings for the 12

months to June 2016, an

increase of 1.3% on the

12 months to May 2016

and 20.6% on the 12


2.1.4 Rail boardings (12 month rolling total)

Ferry patronage totalled

5,878,184 passenger

boardings for the 12

months to June 2016, an

increase of 0.6% on the

12 months to May 2016

and an increase of 6.2%

on the 12 months to

June 2015.

2.1.6 Ferry boardings (12 month rolling total)

8

9

10

11

12

13

14

15

16

17

18

20

11/1

2

20

12/1

3

20

13/1

4

20

14/1

5

Jul-1

5

Au

g-15

Sep-1

5

Oct-1

5

No

v-15

Dec-1

5

Jan-16

Feb-1

6

Mar-16

Ap

r-16

May-16

Jun

-16

Mill

ion

s

Actual Annual Boardings 12 Month Rolling Total

50

52

54

56

58

60

62

20

11/1

2

20

12/1

3

20

13/1

4

20

14/1

5

Jul-1

5

Au

g-15

Sep-1

5

Oct-1

5

No

v-15

Dec-1

5

Jan-16

Feb-1

6

Mar-16

Ap

r-16

May-16

Jun

-16

Mill

ion

s


4.4

4.6

4.8

5.0

5.2

5.4

5.6

5.8

6.0

20

11/1

2

20

12/1

3

20

13/1

4

20

14/1

5

Jul-1

5

Au

g-15

Sep-1

5

Oct-1

5

No

v-15

Dec-1

5

Jan-16

Feb-1

6

Mar-16

Ap

r-16

May-16

Jun

-16

Mill

ion

s


Page 14


Satisfaction with bus

services (83%) is

consistent with the

March 2016 result

(83%).

Satisfaction is the same

compared to the June

2015 result.

2.2.3 Percentage of passengers satisfied with their bus service

2.2.2 Percentage of passengers satisfied with their train

service

Overall satisfaction with

public transport services

(84%) is consistent with

the March 2016 result

(84%).



2015 result.

2.2.1 Percentage of public transport passengers satisfied with their

public transport service

2.2.4 Percentage of passengers satisfied with their ferry service

Satisfaction with train

services (86%) is up

2% compared with the

March 2016 result

(84%).

Satisfaction is up 4%


2015 result.

Satisfaction with ferry

services (89%) is up

by 1% compared to

March 2016 result

(88%).

Satisfaction is the

same compared to the

June 2015 result.

40%

50%

60%

70%

80%

90%

100%

Se

p-1

4

Dec-1

4

Ma

r-15

Jun

-15

Se

p-1

5

Dec-1

5

Mar-1

6

Jun

-16

Sa

tis

fac

tio

n %

Train Service

40%

50%

60%

70%

80%

90%

100%

Se

p14

Dec14

Mar1

5

Jun

15

Se

p15

Dec15

Mar1

6

Jun

16

Sa

tis

fac

tio

n %

Bus Service

40%

50%

60%

70%

80%

90%

100%

Se

p-1

4

Dec-1

4

Mar-1

5

Jun

-15

Se

p-1

5

Dec-1

5

Mar-1

6

Jun

-16

Sa

tis

fac

tio

n %

Ferry Service

40%

50%

60%

70%

80%

90%

100%

Se

p-1

4

Dec-1

4

Mar-1

5

Jun

-15

Se

p-1

5

Dec-1

5

Mar-1

6

Jun

-16

Sati

sfa

cti

on

%

Overall PT Service

SOI target (83%)

Page 15


Satisfaction with the

quality of footpaths in

Auckland (65%) is up


March 2016 result

(63%).

Satisfaction is the

same compared with

the June 2015 result.

Satisfaction with road

safety in Auckland

(65%) is up 2%

compared with the

March 2016 result

(63%).

Satisfaction is the

same compared to the

June 2015 result.


quality of roads in

Auckland (69%) is up


March 2016 result

(68%).



2015 result.

2.2.6 Percentage of residents satisfied with the quality of

footpaths in the Auckland region

2.2.7 Percentage of residents satisfied with the surface of all sealed

roads in Auckland region

2.2.8 Percentage of residents satisfied with road safety in the

Auckland region

2.2.5 Percentage of residents satisfied with the quality of roads in

the Auckland region


surface of all sealed

roads in Auckland (70%)

is up 2% compared with

the March 2016 result

(68%).


compared with the June

2015 result.

40%

50%

60%

70%

80%

90%

100%

Se

p-1

4

Dec-1

4

Mar-1

5

Jun

-15

Se

p-1

5

Dec-1

5

Mar-1

6

Jun

-16

Sati

sfa

cti

on

%

Quality of roads in the Auckland region

SOI target (70%)

40%

50%

60%

70%

80%

90%

100%

Se

p-1

4

Dec-1

4

Mar-1

5

Jun

-15

Se

p-1

5

Dec-1

5

Mar-1

6

Jun

-16

Sa

tis

fac

tio

n %

Quality of footpaths in the Auckland region

SOI Target (65%)

40%

50%

60%

70%

80%

90%

100%

Se

p-1

4

Dec-1

4

Mar-1

5

Jun

-15

Se

p-1

5

Dec-1

5

Mar-1

6

Jun

-16

Sa

tis

fac

tio

n %

Surface of all sealed roads in the Auckland region

40%

50%

60%

70%

80%

90%

100%

Se

p-1

4

Dec-1

4

Mar-1

5

Jun

-15

Se

p-1

5

Dec-1

5

Mar-1

6

Jun

-16

Sa

tis

fac

tio

n %

Overall road safety in the Auckland region

SOI Target (60%)

Page 16


2.2.9 PT punctuality (weighted average across all modes)

Target exceeded (YTD

average in June 2016 =

94.6%, SOI target of

92%).

PT weighted average

punctuality in the month

of June 2016 was

94.3%.

Punctuality is measured

by the percentage of

total scheduled services

leaving their origin stop

no more than one

minute early or five

minutes late.

Punctuality is measured by

the percentage of total

scheduled services leaving

their origin stop no more

than one minute early or five

minutes late.

Rail service punctuality in

June 2016 was 98.4%,

compared to 98.0% in the

12 months to June 2016.

Please note that prior to

January 2015 rail

punctuality was measured

differently to bus and ferry

services (based on arrival at

destination rather than

departure from origin). This

old measure is reported in

figure 4.1.6.

2.2.12 Ferry services punctuality

2.2.10 Rail services punctuality

Punctuality is measured

by the percentage of total

scheduled services

leaving their origin stop

no more than one minute

early or five minutes late.

Ferry service punctuality

in June 2016 was 97.7%,

compared to 97.8% in

the 12 months to June

2016.

2.2.11 Bus services punctuality

Punctuality is measured by the

percentage of total scheduled

services leaving their origin

stop no more than one minute

early or five minutes late.

Bus service punctuality in June

2016 was 92.8%, compared to

93.3% in the 12 months to

June 2016.

Punctuality statistics for bus

services are based on the

number of sighted scheduled

bus journeys during the month.

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5M

ar-1

5

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Rail Punctuality Actual 12 Month Rolling Average

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Bus Punctuality Actual 12 Month Rolling Average

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Ferry Punctuality Actual 12 Month Rolling Average

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

YTD Average

Weighted Average Punctuality Actual

SOI Target (92%)

Page 17


2.3.3 Arterial productivity - 12 month rolling average for each route

2.3.1 Arterial road productivityTarget exceeded (12 month

rolling average in June

2016 = 60%, SOI target of

54%).

Road productivity is a

measure of the efficiency of

the road in moving people

during the peak hour. It is

measured as the product of

the number of vehicles,

their average journey speed

and average vehicle

occupancy.

The six key arterial routes

that make up this measure

are shown in figure 2.3.2

and results for each route

are identified in figure 2.3.3

below.

2.3.2 Map showing arterial productivity routes

This figure illustrates the

12 month rolling average

productivity results for

each of the routes that

make up the SOI

measure provided in

figure 2.3.1 above.

40%

45%

50%

55%

60%

65%

70%

75%

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

12 month rolling average SOI target Monthly result

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Airport to CBD (via Manukau Rd)

St Lukes to St Johns

Albany to Birkenhead (via Glenfield Rd)

Henderson to CBD (via Gt North Rd)

SH1 to Ti Rakau Drive (via Ti Irirangi Dr)

SH20 to Portage Rd (via Tiverton/Wolverton Rd)

Page 18


Target not met.

There has been an increase

of 15.1% in cyclist

movements in June 2016

when compared to June

2015.

A total of 995,828 cycle trips

were recorded for the 12

months to June 2016, this is

an increase of 9.9% on the

previous year.

AT counts cyclists at 9 key

sites around the region:

Upper Harbour Drive, Great

South Road, Highbrook,

Lake Road, North-Western

cycleway Kingsland and Te

Atatu, Orewa Cycleway,

Tamaki Drive (E/bound),

and Twin Streams path.

2.3.6 AM peak arterial road level of service

Arterial road level of service is

measured by average speed as a

% of the posted speed limit for AT's

arterial roads, and categorised as

follows:

A: 90% and greater

B: 70 – 90%

C: 50 – 70%

D: 40 – 50%

E: 30 – 40%

F: less than 30%

Level of service D-F broadly

represent "congested" conditions.

The congestion level in June was

28% (D+E+F), this is a 2%

decrease on May and 5% increase

from the same period in the

previous year. Trending shows that

congestion levels are increasing at

2-3% per annum.

2.3.4 New cycleways added to regional cycle network (km)


completion = 11.8km, SOI

target = 7.4km).

There were no additional

kms completed in June

2016.

2.3.5 Annual number of cycling trips in designated areas (all day)

700,000

750,000

800,000

850,000

900,000

950,000

1,000,000

1,050,000

1,100,000

1,150,000

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

Nu

mb

er

of

cyc

lin

g t

rip

s

SOI target

All day 12 month rolling total

Monthly trajectory to meet SOI target

0.0

2.0

4.0

6.0

8.0

10.0

12.0

14.0

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Km

s

SOI target (7.4kms)

Cumulative kms added to regional cycle network

Monthly trajectory to meet 2015/16 SOI target

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Jul-1

4

Au

g-14

Sep-1

4

Oct-1

4

No

v-14

Dec-1

4

Jan-15

Feb-1

5

Mar-15

Ap

r-15

May-15

Jun

-15

Jul-1

5

Au

g-15

Sep-1

5

Oct-1

5

No

v-15

Dec-1

5

Jan-16

Feb-1

6

Mar-16

Ap

r-16

May-16

Jun

-16

Le

vel o

f serv

ice %

A+B C D+E+F 12 month rolling total A+B+C

Page 19


Target exceeded in

June 2016

Target exceeded for

12 months to June

2016

2.3.7 Proportion of key freight routes where baseline travel times

have been maintained

For the 12 months to June

2016, baseline travel times

were maintained on nine of the

ten key freight routes

monitored under AT's SOI (the

exception being Great South

Road northbound).

In the month of June 2016,

baseline travel times were

maintained on six of the ten

routes.

2.3.9 SEART (from Sylvia Park to East Tamaki) 2.3.10 SEART (from East Tamaki to Sylvia Park)

Target met in June 2016

Target met for 12

months to June 2016

2.3.8 Map showing key freight routes

0

2

4

6

8

10

12

14

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Min

ute

s

SEART East Bound

Actual Minutes (rounded)SOI Target (11 minutes)12 Month Rolling Average (rounded to nearest minute)

0

2

4

6

8

10

12

14

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

Min

ute

s

SEART West Bound

Actual Minutes (rounded)

SOI Target (12 minutes)

12 Month Rolling Average (rounded to nearest minute)

0%

20%

40%

60%

80%

100%

Jul-

14

Au

g-1

4

Se

p-1

4

Oct-

14

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-1

5

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-

15

Au

g-1

5

Se

p-1

5

Oct-

15

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-1

6

Ap

r-16

Ma

y-1

6

Jun

-16

Travel time target not met (monthly result)

Travel time target met (monthly result)

Travel time target exceeded (monthly result)

Proportion of routes where SOI travel times have been maintained (12mth rolling average)

Page 20


2.3.14 Great South Rd (SH1 Ellerslie Panmure Hwy

Interchange to Portage Rd)

Target met in June

2016

Target met for 12

months to June 2016

Target met in June 2016

Target exceeded for 12

months to June 2016

Target not met in June

2016

Target met for 12

months to June 2016

2.3.13 Harris Rd (from SH1 Highbrook Interchange to East Tamaki)

2.3.12 Great South Rd (Portage Rd to SH1 Ellerslie Panmure

Hwy Interchange)

Target not met in June 2016

Target not met for 12

months to June 2016

Actions have been

undertaken to better

understand and solve

previous delays on this

route, including installing

CCTV cameras at the Great

South Road / SEART

intersection, undertaking

traffic signal improvements,

and detailed investigation

on solving the queuing

issue. Close monitoring of

this intersection will be

continued.

2.3.11 Harris Rd (from East Tamaki to SH1 Highbrook

Interchange)

0

2

4

6

8

10

12

14

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Min

ute

s

Harris Rd West Bound




0

2

4

6

8

10

12

14

16

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

Min

ute

s

Great South Road North Bound


0

2

4

6

8

10

12

14

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Min

ute

s

Harris Rd East Bound




0

2

4

6

8

10

12

14

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

Min

ute

s

Great South Rd South Bound




Page 21


Target exceeded in June

2016


months to June 2016

Target not met in

June 2016

Target met for 12

months to June 2016

2.3.16 Wairau Rd (from SH1 to SH18)2.3.15 Kaka St/James Fletcher Dr/Favona Rd/Walmsley Rd (SH20

to Walmsley)

2.3.17 Kaka St/James Fletcher Dr/Favona Rd/Walmsley Rd

(Walmsley to SH20)

Target exceeded in June

2016


months to June 2016

Target not met in

June 2016

Target met for 12

months to June 2016

2.3.18 Wairau Rd (from SH18 to SH1)

0

2

4

6

8

10

12

14

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Min

ute

s

Kaka St East Bound


0

2

4

6

8

10

12

14

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Min

ute

s

Kaka St West Bound




0

2

4

6

8

10

12

14

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

Min

ute

s

Wairau Rd West Bound


0

2

4

6

8

10

12

14

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

Min

ute

s

Wairau Rd East Bound


Page 22


The farebox recovery

percentage is calculated by

dividing the revenue of

providing PT services by the

cost. The formula = (Fare

Revenue + SuperGold Card

Payment) / (Fare Revenue +

Subsidy + SuperGold Card

Payments + CFS

Payments).

Total PT farebox recovery

ratio in May 2016 was

51.2%. This compares to

46.9% in May 2015.

Please note that there is a

one month time lag for

farebox recovery

information. As such, this

report analyses May 2016

results against the SOI

target.

2.4.3 PT subsidy per passenger kilometre

The farebox recovery

percentage is calculated by

dividing the revenue of

providing PT services by the

cost. The formula = (Fare

Revenue + SuperGold Card

Payment) / (Fare Revenue +

Subsidy + SuperGold Card

Payments + CFS Payments).

The farebox recovery ratios in

May 2016 (and comparable

2015 results) are:

- Ferry 81.4% (77.3%)

- Bus 52.3% (50.3%)

- Rail 38.6% (30.5%)

Please note that there is a one

month time lag for farebox

recovery information. As such,

this report analyses May 2016

results against the SOI target.

2.4.2 PT farebox recovery (combined result with SOI measure)

The net subsidy per

passenger km is calculated

by dividing the cost (less

fare revenue) of providing

PT services by the distance

travelled by all passengers.

The results for May 2016

(and comparable 2015

results) are:

- Ferry $0.093 ($0.116)

- Bus $0.268 ($0.277)

- Rail $0.332 ($0.464)

- Total $0.268 ($0.308)

Please note that there is a

one month time lag for

farebox subsidy

information. As such, this

report presents May 2016

results.

2.4.1 PT farebox recovery

$0.00

$0.10

$0.20

$0.30

$0.40

$0.50

$0.60

Jul-1

3

Se

p-1

3

No

v-1

3

Jan

-14

Ma

r-14

Ma

y-1

4

Jul-1

4

Se

p-1

4

No

v-1

4

Jan

-15

Ma

r-15

Ma

y-1

5

Jul-1

5

Se

p-1

5

No

v-1

5

Jan

-16

Ma

r-16

Ma

y-1

6

Do

lla

rs (

$)

Ferry Rail Bus Total

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Jul-1

3

Se

p-1

3

No

v-1

3

Jan

-14

Ma

r-14

Ma

y-1

4

Jul-1

4

Se

p-1

4

No

v-1

4

Jan

-15

Ma

r-15

Ma

y-1

5

Jul-1

5

Se

p-1

5

No

v-1

5

Jan

-16

Ma

r-16

Ma

y-1

6

Fa

reb

ox

rec

ove

ry %

Ferry Rail Bus

40%

45%

50%

55%

Jul-1

3

Se

p-1

3

No

v-1

3

Jan

-14

Ma

r-14

Ma

y-1

4

Jul-1

4

Se

p-1

4

No

v-1

4

Jan

-15

Ma

r-15

Ma

y-1

5

Jul-1

5

Se

p-1

5

No

v-1

5

Jan

-16

Ma

r-16

Ma

y-1

6

Fa

reb

ox

re

co

ve

ry %

SOI Target 46-48% Combined farebox recovery

Page 23


2.5.1 Parking occupancy rates (peak 4-hour, on street)

Non reporting period.

The occupancy figure for

the 12 months to June is

89.1%, a 4% increase on

the previous year’s results.

Four-hour peak period is

defined as the top four

busiest hours of the day.

These hours are not often

coincidental and can vary

depending on contributing

factors. On-street parking

occupancy is surveyed

once a quarter in three

central city parking zone

precincts: Shortland/High

Street, Karangahape Road

and Wynyard Quarter.

2.5.2 Off-street parking occupancy rates

The off-street parking

occupancy rate for

June 2016 is 89.0%,

which is within the

80% to 90% target

range.

AT off-street car parks

monitored are those

at Civic, Downtown

and Victoria Car

Parking Buildings.

2.5.3 Number of car trips avoided through travel planning initiatives

Data for this measure is

collected on an annual

basis through surveys

and through analysing

data collected from the

initiatives implemented

over the year. This is

reported at the end of

each financial year.

Year on year analysis

shows a significant

increase in the the

number of trips avoided

through travel planning

initiatives.

50%

60%

70%

80%

90%

100%

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

AT

off

-str

ee

t p

ea

k o

cc

up

an

cy %

AT Off-Street Peak Occupancy 80% - 90% Target Range

50%

60%

70%

80%

90%

100%

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

On

str

ee

t p

ea

k o

cc

up

an

cy %

On Street Peak OccupancySOI Target (within 70-90% range)12 month rolling average

0

5,000

10,000

15,000

20,000

25,000

30,000

201

2/1

3

201

3/1

4

201

4/1

5

201

5/1

6

201

6/1

7

201

7/1

8

Nu

mb

er

of

ca

r tr

ips

avo

ide

d

Actual SOI Target

Page 24

Table of Contents
















Page 25


3.3 Road maintenance standards (ride quality) as measured by smooth travel exposure

(STE) for all urban roads

3.4 Road maintenance standards (ride quality) as measured by smooth travel

exposure (STE) for all rural roads

3.1 Change from the previous financial year in the number of fatalities and serious injury

crashes on the local road network, expressed as a number

The 2015/16 result for

road maintenance

standards (ride

quality) as measured

by smooth travel

exposure (STE) for all

rural roads is 96%.


road maintenance

standards (ride quality)

as measured by smooth

travel exposure (STE)

for all urban roads is

87%.

This performance measure is based on the

calendar year. In the 12 months to Dec15

there were 537 deaths and serious injuries

(DSI) on the local road network (compared

with the SOI target of 390). The 2015/16 SOI

target is therefore not met.

The 12 month rolling total DSI for the period

Apr15 to Mar16 is 539, which is 1% higher

than the trajectory required to meet the

interim 2016/17 SOI target.

AT has been supporting NZ Police’s targeted

enforcement initiatives with education and

awareness campaigns.

Please note that there is a three month time

lag for DSI information, and that monthly

figures can vary over time due to Police

investigation outcomes and reporting

timelines.

3.2 Percentage of customer service requests relating to roads and footpaths which

receive a response within specified time frames


average in June 2016 =

88%, SOI target of 85%).

This data relates to jobs

dispatched to our

maintenance contractors by

the call centre. It does not

include escalations or

queries sent to the AT area

engineer to resolve and

then dispatch to the

contractor. This data will

become available when

CRM15 allows for queuing

and the measuring of

individual response times in

light of the organisation's 10

day customer response

service level.

70%

75%

80%

85%

90%

95%

100%

201

3/1

4

201

4/1

5

201

5/1

6

201

6/1

7

201

6/1

8

Ro

ad

Ma

inte

na

nc

e S

tan

da

rds

%

Actual Urban SOI Target - Urban

75%

80%

85%

90%

95%

100%

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

% o

f re

qu

es

ts t

ha

t re

ce

ive

d r

es

po

ns

e

wit

hin

sp

ec

ifie

d t

ime

fra

me

Actual YTD Average SOI Target (85%)

70%

75%

80%

85%

90%

95%

100%

201

3/1

4

201

4/1

5

201

5/1

6

201

6/1

7

201

6/1

8

Ro

ad

Ma

inte

na

nc

e S

tan

da

rds

%

Actual Rural SOI Target - Rural

0

100

200

300

400

500

600

201

0

201

1

201

2

201

3

201

4

12m

ths to

Jan

15

12m

ths to

Fe

b1

51

2m

ths to

Mar1

51

2m

ths to

Ap

r15

12m

ths to

May1

51

2m

ths to

Jun

15

12m

ths to

Jul1

51

2m

ths to

Au

g15

12m

ths to

Se

p15

12m

ths to

Oct1

51

2m

ths to

Nov15

12m

ths to

Dec15

12m

ths to

Jan

16

12m

ths to

Fe

b1

61

2m

ths to

Mar1

61

2m

ths to

Ap

r16

12m

ths to

May1

61

2m

ths to

Jun

16

Nu

mb

er

of

de

ath

s a

nd

se

rio

us

in

juri

es

Serious Injuries

Deaths

Monthly trajectory to meet SOI Target (reduce by at least 9)

2015/16 SOI 2016/17 SOI

Page 26


3.5 Percentage of the sealed local road network that is resurfaced / rehabilitated each year


the percentage of

footpaths in

acceptable condition

is 99.5%.

In June, 16.1kms of the

local road network was

resurfaced / rehabilitated.

This means 8.2% of the

network has been

resurfaced / rehabilitated

across the July 2015 - June

2016 period.

3.6 Percentage of footpaths in acceptable condition

90%

91%

92%

93%

94%

95%

96%

97%

98%

99%

100%

201

3/1

4

201

4/1

5

201

5/1

6

201

6/1

7

201

8/1

9

Footpaths in acceptable condition SOI Target (99%)

0%

1%

2%

3%

4%

5%

6%

7%

8%

9%

0

10

20

30

40

50

60

70

80

90

100

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Cu

mu

lati

ve

pro

po

rtio

n o

f s

ea

led

lo

ca

l ro

ad

s t

ha

t h

ave

be

en

re

su

rfa

ce

d /

reh

ab

ilit

ate

d (

lin

es

)

Le

ng

th o

f re

su

rfa

cin

g / r

eh

ab

ilit

ati

on

co

mp

lete

d e

ac

h m

on

th (

ba

rs)

Length of local roads resurfaced or rehabilitated each month

Monthly forecast to reach SOI target

Proportion of sealed local roads that have been resurfaced / rehabilitated

Cumulative forecast to reach SOI target (8%)

Page 27

Table of Contents
















Page 28

4.1 AT monthly activity report – public transport

4.1.1 Rail business day average boardings

Business day boardings

on the rail network

averaged 58,245 in the

12 months to June 2016.

This represents a 19%

increase on the June

2015 figure.

4.1.2 Bus business day average boardings

4.1.3 Percentage of all PT trips using AT HOP

The proportion of all

trips utilising AT HOP

was 78.2% in June 2016

(Rail 79.6%, Bus 81.5%,

Ferry 32.9%); up from

77.8% in May 2016.

This represents AT HOP

usage vs all other

ticketing products (AT

cash tickets, operator

cash tickets and

products).

Business day

boardings on the bus

network averaged

205,944 in the 12


This represents a 1%

increase on the June

2015 figure.

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Total Bus Rail Ferry

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

Jul-1

4A

ug-1

4

Se

p-1

4

Oct-1

4N

ov-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5A

ug-1

5

Se

p-1

5

Oct-1

5N

ov-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

Bu

sin

es

s d

ay b

oa

rdin

gs

12 Month Rolling Average Monthly result

0

50,000

100,000

150,000

200,000

250,000

300,000

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

Bu

sin

es

s d

ay b

oa

rdin

gs

12 Month Rolling Average Monthly result

Page 29

4.1 AT monthly activity report – public transport

4.1.5 Rail service performance 4.1.6 Rail punctuality (based on arrival at final destination)

Punctuality in this

figure is based the

percentage of rail

services that arrive

within 5 minutes of

schedule at their final

destination.

Using this measure,

rail service punctuality

in June 2016 was

95.5%, compared to

93.7% in the 12


4.1.7 Rail service delivery (based on arrival at final destination)

This measure is

based on the

percentage of rail

services that arrive at

their final destination.

Rail service delivery in

June 2016 was

98.6%, compared to

98.3% in the 12


60%

65%

70%

75%

80%

85%

90%

95%

100%

Jul-1

3

Se

p-1

3

No

v-1

3

Jan

-14

Ma

r-14

Ma

y-1

4

Jul-1

4

Se

p-1

4

No

v-1

4

Jan

-15

Ma

r-15

Ma

y-1

5

Jul-1

5

Se

p-1

5

No

v-1

5

Jan

-16

Ma

r-16

Ma

y-1

6

Rail Punctuality Actual 12 Month Rolling Average

90%

91%

92%

93%

94%

95%

96%

97%

98%

99%

100%Jul-1

3

Se

p-1

3

No

v-1

3

Jan

-14

Ma

r-14

Ma

y-1

4

Jul-1

4

Se

p-1

4

No

v-1

4

Jan

-15

Ma

r-15

Ma

y-1

5

Jul-1

5

Se

p-1

5

No

v-1

5

Jan

-16

Ma

r-16

Ma

y-1

6

Rail Service Delivery Actual

12 Month Rolling Average

Page 30

4.2 AT monthly activity report – road operations and maintenance

4.2.1 Overweight permits processed

64 overweight permit

applications were

processed in June 2016. All

64 permits (100%) were

processed within the KPI

target timeframes (2 days

for single and multi trip, 3

days for continuous trip).

4.2.2 Number of corridor access request applications

There were 1,232

Corridor Access Request

(CAR) applications

approved during June

2016 compared with

1,206 in June 2015.

91% of CAR applications

were approved within 5

working days and 97%

within 15 working days

against exceed targets of

80% and 95%

respectively.

4.2.3 High productivity motor vehicle permits processed

There were 293 HPMV

permit applications

processed by AT in June.

292 HPMV permits (99%)

were processed within the

target KPI of 4 days. The

average number of days

taken by AT to process the

HPMV permits this month

was 2.2 days.

4.2.4 ATOC managed incidents

In June 2016, the Auckland

Transport Operations

Centre (ATOC) managed

2933 incidents on the road

network (normal 22, minor

2207, significant 671,

serious 33, headline 0,

catastrophic 0).

The figure shows the

number of significant,

serious, headline and

catastrophic incidents

managed by ATOC each

month.

ATOC is a multi-agency

initiative that manages

incidents on both AT’s local

road and NZTA’s state

highway networks. The

centre is responsible for

managing incidents from

Taupo to Cape Reinga.

0%

20%

40%

60%

80%

100%

120%

0

50

100

150

200

250

300

350

400

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16 P

erc

en

tag

e p

roce

ss

ed

wit

hin

tim

efr

am

es

Nu

mb

er

of

pe

rmit

s p

roc

es

se

d

Number of permits processed

% of single trip, multi, continuous renewal permits processed within 3 days (OLD MEASURE)

% of new continuous and area permits processed within 5 days (OLD MEASURE)

% of single and multi trip permits processed within 2 days

% of new continuous permits processed within 3 days

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

0

250

500

750

1000

1250

1500

1750

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

Pe

rce

nta

ge

ap

pro

ve

d w

itih

tin

efr

am

es

Nu

mb

er

of

co

rrid

or

ac

ce

ss

re

qu

es

t a

pp

lic

ati

on

s a

pp

rove

d

Corridor Access Requests (CARs) approved

CARs approved within 15 days

0

5

10

15

20

25

30

0

50

100

150

200

250

300

350

400

450

500

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

Ave

rag

e n

um

be

r o

f d

ays

to

pro

ce

ss

Nu

mb

er

of

pe

rmit

s

Number of permits processed (AT + NZTA to Sept-15, AT only from Oct-15)

Number of permits in progress (AT + NZTA, OLD MEASURE)

Number of permits in progress (AT only)

Average number of days (AT + NZTA, OLD MEASURE)

Average number of days (AT only)

Results for only AT part of HPMV prermit process

Results for combined NZTA and AT HPMV prermit process

New regional permits, and amended target timeframes

0

100

200

300

400

500

600

700

800Ju

l-14

Au

g-1

4S

ep

-14

Oct-1

4N

ov-1

4D

ec-1

4Ja

n-1

5F

eb

-15

Ma

r-15

Ap

r-15

Ma

y-1

5Ju

n-1

5Ju

l-15

Au

g-1

5S

ep

-15

Oct-1

5N

ov-1

5D

ec-1

5Ja

n-1

6F

eb

-16

Ma

r-16

Ap

r-16

Ma

y-1

6Ju

n-1

6

Nu

mb

er

of

roa

d n

etw

ork

in

cid

en

ts

Significant Serious Headline Catastrophic

1 headline incident in Oct-14 and May-16

Page 31

4.3 AT monthly activity report – customer response

4.3.1 Website visitsAT Metro Call Centre

Call volumes at the public

transport call centre have

increased by 2% compared to

May 2016, which is a 3%

increase compared to June

2015. The public transport call

centre service level decreased

19% compared to May 2016.

AT Hop

AT Hop calls increased 28%

compared to last month. The

service level decreased 20%

compared to last month.

Auckland Council (AT-related

calls) – 24 Hours

There was a 2% decrease in

call volumes and a 1% increase

in the service level compared to

last month.

AT service level is that 80% of

calls are answered within 20

seconds.

There was a 7%

decrease in visits to the

Auckland Transport

website in June 2016

(compared to May

2016).

The number of mobile

app sessions decreased

by 12% in June 2016

(compared to May

2016).

4.3.2 Call centre incoming calls and service levels

0

200

400

600

800

1,000

1,200

1,400

1,600

Jul-1

4

Au

g-1

4

Se

p-1

4

Oct-1

4

No

v-1

4

De

c-1

4

Jan

-15

Fe

b-1

5

Ma

r-15

Ap

r-15

Ma

y-1

5

Jun

-15

Jul-1

5

Au

g-1

5

Se

p-1

5

Oct-1

5

No

v-1

5

De

c-1

5

Jan

-16

Fe

b-1

6

Ma

r-16

Ap

r-16

Ma

y-1

6

Jun

-16

We

bs

ite

vis

its

(T

ho

us

an

ds

)

AT Website Mobile App sessions

0%

20%

40%

60%

80%

100%

0

20,000

40,000

60,000

80,000

100,000

120,000

Jul-1

4A

ug-1

4S

ep-1

4O

ct-1

4N

ov-1

4D

ec-1

4Jan

-15

Fe

b-1

5M

ar-1

5A

pr-1

5M

ay-1

5Jun

-15

Jul-1

5A

ug-1

5S

ep-1

5O

ct-1

5N

ov-1

5D

ec-1

5Jan

-16

Fe

b-1

6M

ar-1

6A

pr-1

6M

ay-1

6Jun

-16

Nu

mb

er

of

ca

lls

HOP call volumesAC (AT related) call volumes - 24 hoursAT Metro call volumesAT Metro service levelAC (AT-related) service levelHOP service level

Documents

Auckland Transport Monthly Indicators Report for May meeting · Reference Slide Rural 93% Road maintenance standards (ride quality) as measured by smooth travel exposure (STE) for