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Auckland Airport – Fast Facts
15.8 Million travellers each
year
~$6 Billion Market
capitalisation
14,000 people
work at the airport
340 airport co staff
155,000 air movements pa
Single runway
– 3535M
75% of all
International visitors Two terminals
Two operations
4 X A380 daily
3 key operational challenges
2. Multi stakeholder environment
1. Nature of our schedule & location
3. Pace of growth
1. International flight punctuality
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Arrivals Departures
Approx 40-45% of
our inbound fleet
are off schedule!
What is the latest status???
2. Multi stakeholder environment
Baggage reclaim
Stand Allocation Bio-security
Emmmigration
Fueling
Ground Handler
3 Catering
Apron Control
Air Traffic Control
Cabin cleaning
Baggage sorting
Passenger Bus ops
Security
Immigration
Pushback Disposition
Cargo
Weather intel
Ground Handler
2
Ground Handler
1
Airlines
Airport Co
Check in
Developed a new operational strategy 2013
Objectives
New Vision & Goal
Drivers or Levers
Internal Readiness
Increased Influence
To Deliver on:
Passenger experience
To Optimise: Our assets
To develop and conduct a Fast, Efficient and Effective end to end daily operations model across Auckland Airport.
Increased Visibility
Real Collaboration
To Inform aeronautical
product development
To Ensure: Safety &
Compliance
VISION STATEMENT
“We will work collaboratively to
deliver a world leading customer
experience while promoting growth
for New Zealand, upholding safety
and security and delivering efficient
outcomes”
AGREED PRINCIPLES
1. We will act with high levels of integrity
and trust
2. We will work together towards improving
the customer journey in a safe and secure
environment
3. We will operate together in a
collaborative structured framework
4. We will jointly identify and agree airport
wide KPIs that can be measured, targeted
and reported on
5. We will commit to the sharing of
operational data, acknowledging the need
to protect commercial interests and
protecting the integrity of personal data
PERFORMANCE MEASURES 1. Safety 2. On Time Performance
(OTP) 3. Customer experience 4. Passenger processing
times 5. Biosecurity risk
Setting up the collaborative environment
Purpose: Oversight and
Leadership
Purpose: Tactical
Purpose: Strategic
Quarterly: CEO COG
Monthly: Senior COG
Daily COG
Continuous improvement projects
Arrivals Apron Opt
O/size Fragile
A-CDM Depart-
ures
Airport conducts & facilitates this
framework
Frame work: Collaborative Operations Group (COG)
Our A-CDM implementation journey
Do we lead with the
technology or process?
Decision was made for us. Airport Operating System (A0S) replacement included 4 X modules : 1. AODB 2. RMS 3. FIDS 4. A-CDM (new product)
Gentrack was preferred vendor (NZ listed co) Airport 20/20
Our implementation journey 1. The concept • Eurocontrol template • Looked at other
airports
2. The Solution • Developed a skeleton design • Refined over time
3. The Engagement • Socialised the idea • Enrolled champions • Formed CDM partners group • Developed the processes (stage 1)
Time taken from concept to launch 2 years
4. Launch • UAT • Training & awareness • Flight trials (soft
launch)
Solution Design & Engagement ran in Parallel
at times
Auckland CDM Partners meetings
• Fortnightly meetings
• Direction set - Stage 1 (“walk before we run”)
• Requirements and Focus – TOBT & Boarding Time
• Processes & documentation established
• Portal design and build
• Awareness and Marketing
• Implementation and Go live Plan
• Continue post Go live – performance tracking
Success measures Developed with the Auckland CDM Partners and National A-CDM group 1. Reduced taxi times 2. Fuel savings for Airlines 3. Reduction of International Apron arrival congestion 4. Reduction in start up delays 5. Improved OTP 6. Adherence to turn time 7. Increased awareness of ground staff of aircraft arrival 8. Portal compliance and accuracy
• Accuracy of EIBT and EOBT • Ground handler use and compliance of TOBT entry,
TOBT compliance and boarding inputs
Training
• Training of “Champions” from each of the Ground handlers. These champions became a integral part of UAT, training of their own teams and the start of the wider “Awareness campaign”
Lead up to “Go live”
– Portal designed and signed off
– All data exchanges and links successful
– Performance Assurance
– All Auckland CDM Partners still on board
– Training complete
– Awareness campaign successful
– Go Live date set
Challenges Leading up to Go live
• Stakeholder attendance at times
• New product development
• Other systems implementation
• Delay of Go “Live” date
• Overlooked appetite for reporting
Post go live
• Week three drop in manual updates
• Still not meeting ground handler input KPIs
• On going awareness
Portal use tracking
0
10
20
30
40
50
60
70
80
90
100
30th June 07th July 14th July 21st July 28th July 04th Aug 11th August 18th Aug 25th Aug 01st Sept
All Ground Handler results combined
% TOBTs entered % TOBTs within parametres based on ASRT % ASBT entered % AEBT entered
Week three drop off
Low performance by one GH brought Overall results down.
Hope to see another step change here With the implementation of new tools Added into the CDM portal
0
20
40
60
80
100
120
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160
180
200
0
200
400
600
800
1000
1200
1400
Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug
Nu
mb
er o
f occ
urr
ence
s
Del
ay
(min
s)
Month
Apron congestion last 13 months
Number of occurrences 2015 Number of occurrences 2014 Delay (mins) Linear (Delay (mins) )
A-CDM Results: Improved apron congestion
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
01-
Jul
02-
Jul
03-
Jul
04-
Jul
05-
Jul
06-
Jul
07-
Jul
08-
Jul
09-
Jul
10-
Jul
11-
Jul
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Jul
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Jul
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Jul
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Jul
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Jul
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Jul
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Jul
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Jul
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Jul
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Jul
25-
Jul
26-
Jul
27-
Jul
28-
Jul
29-
Jul
30-
Jul
31-
Jul
Scheduled STD vs. TOBT
2014 (STD) 2015 (STD) 2015 (TOBT)
A-CDM Results
Indicates improved percentage of STD (TOBT)
notification +/- 5 min
Future airport operating mode
Continue to Invest in people:
• Collaborative Operations Group is solving
multi-party operational challenges
Investing in further technology enablement:
• Refine processes from stage 1
• Enhance CDM capability beyond current
aircraft focus – below wing activity
• Include passenger journey as milestones
Australia/NZ CDM implementation
• Wellington Airport signed up - March 2016 go
live
• Airways NZ – National CDM project
• Interest shown from Australia airports big 3
Future State