ATTENDEE BROCHURE - WHCA/WiCAL...Revenue Cycle Management for Medicare Advantage and Medicaid Managed Care (MCO/Family Care) Strategies to Improve Transition Plans for Difficult-to-place

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ATTENDEE BROCHUREVirtual Fall Convention & Expo

October 21 - November 20, 2020whcawical.org/fall

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Welcome to the WHCA/WiCAL Virtual Fall Convention & Expo. It would be a vast understatement to say “2020 has not been the year we expected.” This year has been infiltrated by unprecedented events, new challenges, and unforeseen obstacles, and further complicated by a harsh villain that has tried to attack the long term care community: COVID-19. However, Wisconsin’s long-term care Superheroes have continued to prove just how essential they are to our communities, our state, and most-importantly, the residents they care for. You, our Superheroes, have guarded and protected Wisconsin’s long-term care residents with unwavering strength and courage. WHCA/WiCAL could not be more proud of and grateful for Wisconsin’s long term care communities, and their Superhero caregivers and staff. The 2020 Virtual Fall Convention & Expo is all about you: the unsung LTC Superheroes. We see you, we hear you, we appreciate you, and we will continue to support you and advocate for you!

You truly are our Superheroes!

ASSOCIATION LEADERSHIP

Kate Battiato, MPADirector of

Workforce Development

Steve Kuranz WHCA President

Dale KelmWiCAL Chairperson

Pat BoyerDirector of Education & Quality Advancement

Tina Belongia co-chair

Mitul Lindemann co-chair

Ellen HardyBethany Christianson

Jana ClementKathy Jokisch

Kim TaylorLen Fast

Laura HolmstronLisa Thompson

Lori KoeppelMitzie Cannon

Pat LeMireStephanie Sherman

Stacy RoystonTricia PlateLori Post

Bob SchaeferPat Boyer

Gina PetersonMarcia Christiansen

EDUCATIONCOMMITTEE MEMBERS:

Brian PurtellLegal and

Regulatory Advisor

Jim StoaDirectory of

Government Relations & Regulatory Affairs

Jena JacksonDirector of

Development

Kate DicksonDirector of

Reimbursement Policy

Jammie MooreDirector of

Administrative Services

Allison CramerCommunications andGovernment Relations

Specialist

ASSOCIATION STAFF

WHCA/WiCALELITE BUSINESS PARTERS

Service Corporation

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NURSING HOME ADMINISTRATOR TRACK

Building To Save Lives: Environmental Infection Control

CARES Act Fund Management and Compliance

Digital Marketing: More Important Now Than Ever

Dining Leadership in the New Normal

Emergency Preparedness

Financial Impact of COVID-19 on Senior Living Providers

Fraud & Abuse for Senior Living Providers

How to Cruise into Your Own Virtual Visit Program & Inspire Organic, Joyous Engagement on Social Media & Beyond!

Human Resources Security Concerns When Terminating a Potentially Violent Employee

Lifesaving Tips When Facing an Armed Intruder or Active Shooter

MDROs

Panel Discussion: COVID-19 Lessons Learned

Protecting Healthcare Workers in the Time of COVID-19

Recording Devices & Resident Privacy

Responding to Challenging Situations in Dementia Care

Revenue Cycle Management for Medicare Advantage and Medicaid Managed Care (MCO/Family Care)

Strategies to Improve Transition Plans for Difficult-to-place Residents in Wisconsin During a Pandemic

The Survey Process, Where Are We Now?

Workforce Issues - How to Become an In-House Training Provider During and After COVID-19

Workforce Revitalization 2020

ASSISTED LIVING TRACK

Best Practices for Virtual Training that Engage Employees


CARES Act Fund Management and Compliance

Digital Marketing: More Important Now Than Ever


Financial Impact of COVID-19 on Senior Living Providers

Fraud & Abuse for Senior Living Providers


Human Resources Security Concerns When Terminating a Potentially Violent Employee





Revenue Cycle Management for Medicare Advantage and Medicaid Managed Care (MCO/Family Care)

Stepping Dining Up a Notch

The International Dysphagia Diet Standardization Initiative (IDSSI) – What does it all mean?

The Ombudsman Program: Relationships and Collaborations

The Three Cs of Personal Protective Equipment: Conventional, Contingency, and Crisis Management

Tools for Successful Dementia Care

Training Provider During and After COVID-19



Tracks

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Tracks

CLINICAL TRACK

Dining Leadership in the New Normal




MDROs

Outbreak Management



Respiratory Issues with COVID-19



The International Dysphagia Diet Standardization Initiative (IDSSI) – What does it all mean?

The Ombudsman Program: Relationships and Collaborations





INFECTION CONTROL TRACK



MDROs

Outbreak Management



Respiratory Issues with COVID-19






Service Corporation

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The Early Bird Gets theAttendee Discount!

REGISTER BY SEPTEMBER 18 & SAVE!Members: $300/person | Non-Members: $350/person

PRICING WILL INCREASE TO$349/member and $300/non-member on September 19th

Please contact Director of Development Jena Jacksonwith any questions about the Virtual Fall Convention & Expo.

ATTENDEE REGISTRATION

This program has been submitted to NAB for continuing education credits.

RegisterTODAY!

mailto:jena%40whcawical.org?subject=

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Scavenger Hunt:You have a 1 in 10 chance of winning a $100 VISA Gift Card at the Virtual Expo. Complete the Scavenger Hunt Questionnaire before 5 PM CST on November 19, and you will be entered into a drawing to win a $100 VISA Gift Card! FIFTEEN winners will be drawn & announced on the morning of November 20th. You must register for the Fall Convention & Expo to WIN!

Scavenger Hunt Rules: Complete the Scavenger Hunt Questionnaire that is listed as a session in the Virtual Convention. There will be one question for each participating Gold Business Partner. To find the answer, you will need to visit the Gold Business Partner booth. Answers will be found in their video advertisement.

PRIZES:Many Gold Business Partners are giving away prizes during the Virtual Expo. You will need to visit participating Gold Business Partner’s virtual booths to complete the entry form and to obtain more information about the available prizes.

LIVE EVENTS:Stay up-to-date with the products and services offered by our Valued Gold Business Partners by asking them questions, live and in real-time, during the Live Booth Sessions. Each Gold Business Partner will have a 2-hour window for you to interact with them and ask them questions – LIVE! Additionally, tune in to the WHCA/WiCAL Facebook page during the Virtual Convention & Expo, to watch Facebook Live Sessions with participating Gold Business Partners. One lucky viewer from each Facebook Live Session will be chosen at random to win a $25 VISA Gift Card! Additionally, Gold Business Partners may be awarding prizes during their Live Booth Sessions!

Schedules for both the Live Booth and Facebook Live events will be viewable on your attendee dashboard and on the convention calendar, within the Virtual Convention platform. Also, watch your emails for weekly reminders of LIVE events.

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Best Practices for Virtual Training that Engage Employees Laura Nolan The Division of Continuing Education and Community Engagement - University of Wisconsin, Green Bay

COVID-19 has catapulted to the forefront the need to teach virtually. With limited resources and the need for quality training, providers need to train staff in an effective virtual manor. In this session we will cover how to engage employees on a variety of platforms using the department approved trainings and your own communities’ curriculum. The training will review the Wisconsin Community-Based Care and Treatment Training Registry’s Distance Learning Policy and many other tools that allow you to teach employees in a variety of learning styles in an interactive way.

Session Objectives:• Learn which platforms are available for virtual training

• Learn how to engage employees during interactive virtual training

Suggested Audience: AL

Building To Save Lives: Environmental Infection ControlDavid R. Soens, PE, RA DHS: Life Safety Fire Authority Division of Quality Assurance

The continued prevalence of communicable diseases motivates a better understanding of how aspects of the built environment can reinforce an infection control plan and improve long-term success.

Aging facilities built in the 1960’s, 70’, and 80’s typically were not designed to address today’s communicable diseases. Understand how bringing the right disciplines together can create a safe, healing environment today through enhanced architectural and mechanical systems.

Session Objectives:• Explore common building features that can significantly

improve overall safety

• Learn how building design features can motivate appropriate behaviors

• Understand engineering controls that can isolate a known hazard

Suggested Audience: NHA, AL, Infection Control

CARES Act Fund Management and ComplianceMike Cheek AHCA/NCAL

Since March, many LTC providers have accepted relief funding in the form of CARES Act, PPP loan, etc. In the coming months, providers will need to demonstrate their lost revenue and additional expenses incurred due to COVID-19 to comply with and maintain accepted funds. This session is aimed at helping LTC providers navigate compliance and best practices related to reporting and accounting requirements for relief funds.

Session Objectives:• Understanding the requirements of the CARES Act/

Provider Relief Fund regarding provider responsibilities to demonstrate lost revenue and increased costs attributable to COVID-19

• Learn how to develop best practices in accounting and record keeping related to Provider Relief Funds

• Understanding how CARES Act funding may interact with PPP loans and any additional State Medicaid payments relating to COVID-19

Suggested Audience: NHA, AL

Digital Marketing: More Important Now Than EverConnie Parsons IlluminAge Communication Partners

Almost seven months into the COVID-19 pandemic, the importance of virtual communications and online engagement is plainly apparent. Restricted visitation to our facilities has made it imperative that we engage with families and communities in other ways. Senior care communities who have been using social media to connect have seen an over 30% increase in online engagement, and small-town facilities have had stories go viral at the state and national level. Social media has also played a central role in staff retention and engagement—a greater challenge than ever these days. There has never been a more important time for facilities to use digital marketing, and to use it well. Use your website, social media, and online reputation management strategies to connect with key audiences.

Session Objectives:• Identify key communication platforms to reach target

audiences

• Develop a communication plan with messaging that engages

• Have the tools to cultivate and respond to reviews


sessions

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World-Class Expertise. Individual Attention.You really can have both.You need an insurance team with the kind of high-level experience that protects your business for years to come. But you also need one who offers personalized guidance when you need it most. Don’t settle for one or the other.

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sessions

Dining Leadership in the New NormalJulie Halfpop RDN, LD, Mary Sell Martin Brothers

With the ever-changing social dynamics we find ourselves in, it can be easy for our leadership styles to become paralyzed. Learn how to effectively lead a dining program by being prepared, flexible and communicative.

Suggested Audience: NHA, Clinical

Emergency PreparednessAimee Wollman Nesseth Wisconsin Healthcare Emergency Readiness Coalition

Emergency preparedness is an essential part of each facilities planning. This session will identify why emergency preparedness is important, setting up your incident command center, and being a part of community planning. We will discuss the four elements of an Emergency Preparedness Program and tools available to assist facilities in completing your plan.

Session Objectives:• Participants will identify a method for building flexibility

into disaster planning

• Participants will discuss the importance of finding new ways of communicating

Suggested Audience: NHA, AL, Clinical, Infection Control

Financial Impact of COVID-19 on Senior Living ProvidersMichael Peer CliftonLarsonAllen LLP

National occupancy data trends have revealed senior living occupancy has fallen as low as 75% since March, resulting from reduced hospital discharges, visitation limitations and increased safety concerns. During this time, providers have also increased spending on COVID-19 related expenses. While the CARES Act provided short-term financial stability, provider relief funds are being exhausted.

This session will illustrate the historical financial impact of COVID-19. We will also explore potential scenarios regarding the long-term financial impacts of COVID-19 and available strategies to remain financially viable.

Session Objectives:• Understand the key drivers of senior living occupancy

challenges

• Review provider relief funding and the impact to providers

• Present multiple scenarios regarding the long-term impacts of COVID-19

• Explore potential strategies to remain financial viable


Fraud & Abuse for Senior Living ProvidersDaniel Balk, Stacy Gerber Ward, Maureen Molony von Briesen & Roper s.c.

Health care providers that receive federal funding such as Medicare or Medicaid are subject to a dizzying array of regulatory requirements. The False Claims Act, the Stark Law, the Anti-Kickback Statute, and prohibit a surprising amount of conduct and carry significant penalties including monetary damages and sometimes even criminal penalties. This interactive session will cover the basics of fraud and abuse laws and expand into specific areas of particular concern for senior care providers.

Session Objectives:• Understand the federal fraud and abuse laws

• Identify areas of potential liability in skilled nursing and assisted living facilities

• Learn strategies to efficiently minimize the risks posed in various situations


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sessions

Human Resources Security Concerns When Terminating a Potentially Violent EmployeeTed Hayes M3 Insurance

The termination of an employee can be a stressful situation for the affected employee, your human resources department, and others in your organization. A threat of violence, perceived or real, can turn the termination process in to a dangerous situation quickly. By ensuring your organization has developed a plan to address the threats of violence, the chances of a termination resulting in injury (or even death) can be minimized or eliminated. This program addresses security controls to keep your staff safe before, during and after terminating an employee who displays threatening behavior.

Suggested Audience: NHA, AL,

How to Cruise into Your Own Virtual Visit Program & Inspire Organic, Joyous Engagement on Social Media & Beyond!Amber Hayes Four Winds Manor & Lodge

Zoooom into the world of Virtual Visits, where residents, family & friends collide for thirty minutes of engagement, encouragement and love! Watch out! Heartfelt & hilarious adventures shall ensue! While zipping through the hills and valleys of social media, we’ll talk about overcoming technology speedbumps, and make a pit stop to discuss the mechanics of connecting virtually. We’ll discover how filling your tank with spontaneous joy helps to fuel & influence one’s outlook on the road ahead.

Suggested Audience: NHA, AL, Clinical

Lifesaving Tips When Facing an Armed Intruder or Active ShooterTed Hayes M3 Insurance

Even with all of the violent incidents occurring in today’s world, your chances of being involved in an active shooter situation are slim; unfortunately, armed intruders and active shooter situations are occurring with greater frequency every year. Statistics indicate that a little more than 60% of active shooter situations are over within five (5) minutes – the shooter leaves the area, the shooter takes their own life (about 40%), or law enforcement/ a prepared citizen neutralizes the situation. Knowing exactly what to do during those few minutes may mean the difference between life and death for you, a coworker and many others in your building.



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Energy Performance Lighting(608) 661-5555EnergyPerformanceLighting.com

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Our lighting upgradesare correlated to a

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Using our signature “occupant-centric” approach, EnergyPerformance Lighting, with our research partner, MidwestLighting Institute (MLI), gained an understanding of how thefacility was used in-order to design a lighting system thatcould be dynamically-controlled throughout the day toaachieve Tweeten’s health and savings goals.

Common areas were upgraded with dynamic LED lighting,which changes color and intensity during the day, to simulate the effects of natural daylight. We connected the lighting toan existing building automation system for the ease of thefacility.

Patient rooms were relamped with rich-blue LED uplights forddaytime use - to better simulate a natural alerting effect forresidents unable to get outdoors - and warmer downlightsthat encourage a calming effect in the evening.

Key Results

• 32% reduction in falls • 38% reduction in sundowners• Anti-anxiety and anti-psychotic meds reduced• Reduced energy consumption by 63%

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“The average medical cost for a fallinjury is over $30,000.”

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sessions

MDROsMegan Lasure WI State Laboratory of Hygiene and the WI Division of Public Health - HAI Prevention Program

The COVID-19 pandemic has changed the landscape of healthcare delivery in Wisconsin and it intersects with the existing rise of multidrug resistant organisms (MDROs). Supply shortages of PPE, cohorting patients and staff, and the use of antibiotics will all complicate existing responses to MDRO transmission prevention.

Over the past three years the Wisconsin Division of Public Health’s Healthcare-Associated Infections (HAI) Prevention Program and Wisconsin State Laboratory of Hygiene have increased their capacity to track and respond to MDROs that are considered Urgent Threats by CDC, including carbapenem-resistant Enterobacteriaceae (CRE), carbapenem-resistant Acinetobacter baumannii (CRAB), and Candida auris.

Understanding how these organisms spread and their prevalence in Wisconsin will help us to prevent the MDRO threat that may follow in the wake of COVID-19.

Session Objectives:• Identifying the continued importance of MDROs

• Discuss the challenges of using appropriate PPE for MDROs while meeting COVID-19 requirements

• Determine how facilities can help to prevent the MDRO threat

Suggested Audience: NHA, Clinical, Infection Control

Outbreak ManagementJordan Mason, Tom Haupt WI Department of Health Services, Division of Public Health

Respiratory and diarrhea disease outbreaks can spread quickly and have devastating impacts in long-term care facilities. This session will cover the various steps facilities can take to prepare for outbreaks and how to identify and report them. The necessary infection prevention and mitigations strategies that should be taken once an outbreak is identified will also be discussed. Finally we will cover how outbreak information is used for surveillance purposes at the state and national level.

Session Objectives:• Understand how to prepare for and report diarrheal

and respiratory disease outbreaks in long-term care facilities

• Understand infection prevention and other mitigations measures to control outbreaks

• Understand Wisconsin’s communicable disease outbreak surveillance

Suggested Audience: Clinical, Infection Control

Panel Discussion: COVID-19 Lessons LearnedBeth Ellinger, Ann Angell, Alfred Johnson Department of Health Services

We plan to discuss the COVID-19 facility response including ICARS, outbreak response and Rapid Assistance and Support Team. This info will highlight new partnerships that have developed throughout the COVID-19 prevention and response activities throughout Wisconsin.

Session Objectives:• Discuss new partnerships

• Provide understand on policy and guidance development

• Highlight education and outreach activities

• Discuss most common findings from ICARS


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Preparation and Quick Response is Key Pathway Health is your partner in COVID-19 and Infection Control survey readiness and success. We have a full complement of regulatory services and education available to leaders and organizations. These services can be performed virtually or on site as needed.

Resources to Navigate COVID-19 and Infection Control Regulatory ChangesThe challenges facing skilled nursing leaders continue to escalate at a significant pace. With the new enforcement sanctions in place, your ability to prepare and respond quickly is more important than ever.

The Infection Preventionist professionals at Pathway Health are here to assist your facility in providing an unbiased review of COVID and Infection Control compliance performance and survey preparedness. Our professionals are also available for survey response and directed plan of correction assistance.

• COVID-19/Infection Control Mock Survey - Being prepared is key to success.

• Directed Plan of Correction- Infection Preventionist professional to meet DPOC response requirements.

Need assistance in customizing the policies, training, and tools for your organization? Contact us at 877-777-5463 to keep on the right path to quality outcomes.

• Infection Control Training and Education - Infection Preventionist Boot Camp, IP response training and customized training for your organization.

• Infection Preventionist Assistance - Outbreak management assistance, clinical support, virtual support and assistance.

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sessions

Protecting Healthcare Workers in the Time of COVID-19George Gruetzmacher WI State Laboratory of Hygiene / UW Madison

The sudden introduction of a novel virus last winter has highlighted the potential for infectious diseases to impact all workplaces. This is especially true for healthcare settings like hospitals, nursing homes, and assisted living facilities. Exposures and illnesses from the workplace impact performance and productivity, not to mention the lives of workers and their families. This session will review the most recent information in the changing world of worker protection in a pandemic; provide updates on OSHA regulatory interpretation and guidance, and make recommendations to help protect workers and the people they help.

Session Objectives:• List the ways COVID-19 can result in worker infections

• Identify protective measures to reduce the risk of COVID-19 infection

• Distinguish OSHA discretion from permanent changes in legal requirements


Recording Devices & Resident PrivacyDaniel Balk von Briesen & Roper s.c.

The law protects resident privacy rights in a variety of ways. This interactive session will provide a brief overview of state and federal laws protecting the rights of residents before covering more advanced applications of these privacy rights. In particular, the speakers will detail various situations that implicate resident privacy rights such as the introduction of smart devices into the facility and care staff using smartphones, among others. Finally, the speakers will explore means of mitigating risks posed in these situations while promoting resident autonomy.

Session Objectives:• Understand the state and federal privacy laws and

regulations that protect residents

• Identify situations in which a resident’s privacy rights may be violated

• Learn strategies to efficiently minimize the risks posed in various situations


Respiratory Issues with COVID-19Debbie Griffith Specialized Medical Services

This discussion will provide an explanation on how the Coronavirus affects lungs. Included in the discussion will be how to monitor and treat these patients to reduce the risk of hospital admission and staff exposure. In addition, the discussion will continue on to how SMS can partner with the facilities to capture PDPM opportunities.

Session Objectives:• Understand the Coronavirus and how to treat

• Understand the role RT can play in PDPM

Suggested Audience: Clinical, Infection Control

Responding to Challenging Situations in Dementia CareBrandi Davis UW Oshkosh

As caregivers, we frequently find ourselves in the position of caring for a resident whose behaviors are difficult to understand. These behaviors can be stressful to the resident, the caregiver, and the other residents in the facility. By improving our skills in recognizing the need behind the behavior and applying person-centered approaches to care, we will become more successful in responding to the challenges we encounter.

In this interactive session, we will explore challenging situations through scenario-based activities looking at the life histories of people living with dementia. Participants will receive a Presentation Guide to use in taking notes and as a reference to take with them.

Session Objectives:• Recognize common challenging behaviors that result

from changes in the brain due to dementia

• Interpret common messages the person living with dementia may be communicating through behavior

• Design person-centered responses to meet the unique needs of people living with dementia


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Emerging Market TrendsResident Satisfaction Quality Metrics Legislative AffairsData Analytics

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sessions

Revenue Cycle Management for Medicare Advantage and Medicaid Managed Care (MCO/Family Care)Mary Petersen, NHA Specialized Medical Services

This session with review:

• Payer contracts for Medicare Advantage and Medicaid Managed Care (Family Care)

• Billing processes to improve payment

• Nursing/Billing software set up for accurate billing

• Payer portals available for billing

• Review common denials and solutions

Session Objectives:• This session will demonstrate accurate billing processes

based on facility payer contracts

• This session will explain how to pre audit claims for payment with insurance payers. Sample case study will be reviewed

• This session will teach tools to monitor the insurance contracts and reimbursement


Stepping Dining Up a NotchGretchen L Robinson RD, LD Martin Brothers

Learn how to use food and nutrition as a marketable tool through exploring healthy options, signature dishes and memorable dining experiences.

Session Objectives:• Participants will identify means and methods to

enhance their assisted living dining program

• Participants will hear of trends and preferences driving customer satisfaction in assisted living dining programs


Strategies to Improve Transition Plans for Difficult-to-place Residents in Wisconsin During a PandemicLori Koeppel - Moderator

Ann Angell Bureau of Nursing Home Resident Care, State of Wisconsin

Emily Alessi RN, DNS-CT Congregational Home, Inc.

Bonnie Christensen Oak Ridge Care Center

Maria Brenny-Fitzpatrick DNP, RN, FNP-C, GNP-BC Transitional Care and Post-Acute Services, UW Health, University of Wisconsin Hospital

This panel discussion will address the challenges acute care and post-acute care providers face when transitioning difficult-to-place residents in Wisconsin with and without a diagnosis of COVID-19. These panelists will discuss collaborative strategies aimed to improve awareness of transition barriers and solutions to improve the hand off throughout the care continuum.

Session Objectives:• Identifying challenges of acute care and post-acute

care problems with placing residents during a pandemic

• Trouble shooting and or identifying strategies to place difficult residents

• Understanding the importance of pre-admission screening and assessment process



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19

sessions

The International Dysphagia Diet Standardization Initiative (IDSSI) – What does it all Mean?Vickie Bergquist Division of Quality Assurance

The International Dysphagia Diet Standardization Initiative (IDDSI) is a global standard with terminology and definitions to describe texture modified foods and thickened liquids used for individuals with dysphagia of all ages, in all care settings, and for all cultures. This presentation will explain the history behind IDDSI and where to access the resources for implementation.

Session Objectives:• Understand why IDDSI was developed

• Understand the relationship of the regulations to standards of practice and how this applies to IDDSI

• Understand where to access all the IDDSI information for implementing it in your own organization

Suggested Audience: AL, Clinical

The Ombudsman Program: Relationships and CollaborationsKim Marheine Office of the Ombudsman, Board on Aging

Persons living in long-term care settings have many unique needs and expectations. Some are easily met and others may clash with those expectations of surrogate decision-makers, staff, MCO teams and other residents.

This session will provide information about balancing rights, protections and dignity of risk, focusing particularly on decisions that involve risk.

Session Objectives:• Participants will expand their understanding of the

roles and boundaries of surrogate decision-makers and other stakeholders when conflicts arise over resident choice and dignity of risk relevant to decisions involving health care and quality of life

• Participants will understand the role of the ombudsman in resolving residents’ concerns and complaints, providing education and facilitating resolution in situations of conflict

• Participants will consider residents’ rights and long-term care provider responsibilities relative to choices and decisions around sexual relationships, COVID-19 resistance and challenges resulting in discussions of involuntary discharge

Suggested Audience: AL, Clinical

The Survey Process, Where Are We Now?Ann Angell, Jessica Radtke Division of Quality Assurance

This session will review the survey process that we are in now and where we are headed in 2021. The Division of Quality Assurance will review current status of Focused Infection Control Surveys, complaints, revisits and annual recertification surveys.

We will discuss how we think these will be accomplished in the upcoming years due to the suspension of surveys. Division of Quality Assurance will review the most current regulatory trends since the start of the pandemic.

Session Objectives:• The participant will receive information on the current

status of survey activity due to the suspension of survey activities

• The participant will receive information regarding how the survey process may look like when survey work resumes

• The participant will receive current information regarding current trends in deficiencies


The Three Cs of Personal Protective Equipment: Conventional, Contingency, and Crisis ManagementPat Boyer MSM, RN, NHA WHCA/WiCAL

Personal protective equipment (PPE) is used every day by healthcare personnel (HCP) to protect themselves, patients, and others when providing care. PPE helps protect HCP from many hazards encountered in healthcare facilities. The CDC has provided ongoing guidance to health care providers in how to utilize and optimize PPE during conventional usage, contingency and crisis usage during the COVID-19 pandemic. We will review this guidance, how facilities can determine their status and how to attempt to obtain additional PPE.

Session Objectives:• Identify the different PPE and how to locate guidance

from CDC

• Discuss how to sequentially implement the contingency and crisis usage of PPE

• Determine how to implement a comprehensive plan for PPE usage and document the process through this pandemic

Suggested Audience: AL, Clinical, Infection Control

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21

sessions

Tools for Successful Dementia CareSusan Schneider, RN Assisted Living Consultants Consortium LLC

Marion Chapin, Certified Dementia Specialist Trainer Dementia Care – Positive Solutions

Providing quality dementia care for your residents is a daily challenge. Challenging behaviors are often a source of frustration for staff and can result in compliance problems and customer dissatisfaction. Learn how to set your team up for success in dealing with challenging behaviors so that your outcomes are resident and family satisfaction, staff satisfaction and regulatory compliance.

Session Objectives:• Set your staff up with compliant systems and tools

to support successful management of behaviors commonly associated with dementia

• Provide your staff with approaches that work with dementia behaviors – enhancing the lives of those with dementia


Workforce Issues - How to Become an In-House Training Provider During and After COVID-19 Kate Batiatto, Moderator WHCA/WiCAL

Therese Van Male WI DHS Division of Quality Assurance

Julie Gdowski Academic Platforms

Jarvis Racine Herzing University

In this session, panelists will cover everything you need to know when deciding whether to provide in-house training as a recruitment strategy for CNAs as well as RNs. Panelists will address the DHS approval process, online vs in-person instruction, how to become a stand alone clinical training site, and the WisCaregiver Careers funding stream. Learn the pros and cons of this important tool for dealing with the workforce shortage as well as next steps on how to get started.

Session Objectives:• Discuss the new 75-hour CNA training requirement

• Determine the pros and cons of being an in-house training provider

• Assess the next steps in designing an in-house training program



Service Corporation

22

Exclusive

Membership Benefits

Service Corporation

VISION We are a team of professional and compassionate long-term health care providers continuously enhancing quality long-term health care through education, advocacy, relations, professional development, innovation and partnership.

MISSION STATEMENT To advance the quality, value and professionalism of long-term care providers through education to enhance quality long-term care for the benefit of residents, employees and the long-term care provider community.

For more information Contact WHCA/WiCAL 131 West Wilson Street, Suite 1001A, Madison, WI 53703 | 608.257.0125

MANDATORY REPORTER,DEMENTIA TRAINING ORIENTATION,

CNA SERIES, NURSING COURSES

Trusted Marketing Service Provider Delivering Real SolutionsWe are a customer-driven marketing services provider specializing inImmersive Marketing. Our creative team combines the multiple channelsof data, print, personalized direct mail, fulfillment and e-communicationsproviding our partners with the results they need to succeed.

WHCA/WICAL SERVICE CORPORATION EXCLUSIVE PARTNERS

100 Interstate Blvd. Edgerton, WI 53534-9399

On-line education focused solely on senior.

We make compliance easier with access to instant, real-time reporting.

One price per user provides unlimited access to the entire catalog with nursing CEUss available.

Midwest-based company committed to your on-line earning success.

We are the WHCA/WiCAL exclusive authorized provider of on-line continuing education.

Navigator Group Purchasing, Inc. is the experienced leaderin healthcare purchasing services for the senior care market A focused portfolio of products, innovative services, and strong relationships with members, vendors, and manufacturers, differentiates us from the competition.

Our full transparency reports provide a comprehensive analysis to help you better understand the marketplace and your purchasing options.

There is NO COST for membership.

Our extensive contract portfolio and our distributor neutral business model help you maximize savings opportunities with the industry’s leading distributors and manufacturers.

Our flagship food program, Pinnacle, offers you the best net pricing and rebate opportunities available.

Our web based order management system, NavigatorNet, helps you gain efficiencies at every stage of the procurement process.

amsolutionswi.com100 Interstate Blvd. Edgerton, WI 53534-9399 • 608.884.3452 • amsolutionswi.com100 Interstate Blvd. Edgerton, WI 53534-9399 • 608.884.3452 • amsolutionswi.com

MAKING CONNECTIONS MATTERDesign • Target Marketing • Print

Mail • Display • Fulfillment

WHCA/WiCAL’s Marketing & Print PartnerWHCA/WiCAL’s Marketing & Print Partner

23

Exclusive

Membership Benefits

Service Corporation

VISION We are a team of professional and compassionate long-term health care providers continuously enhancing quality long-term health care through education, advocacy, relations, professional development, innovation and partnership.

MISSION STATEMENT To advance the quality, value and professionalism of long-term care providers through education to enhance quality long-term care for the benefit of residents, employees and the long-term care provider community.

For more information Contact WHCA/WiCAL 131 West Wilson Street, Suite 1001A, Madison, WI 53703 | 608.257.0125

MANDATORY REPORTER,DEMENTIA TRAINING ORIENTATION,

CNA SERIES, NURSING COURSES

Trusted Marketing Service Provider Delivering Real SolutionsWe are a customer-driven marketing services provider specializing inImmersive Marketing. Our creative team combines the multiple channelsof data, print, personalized direct mail, fulfillment and e-communicationsproviding our partners with the results they need to succeed.

WHCA/WICAL SERVICE CORPORATION EXCLUSIVE PARTNERS

100 Interstate Blvd. Edgerton, WI 53534-9399

On-line education focused solely on senior.

We make compliance easier with access to instant, real-time reporting.

One price per user provides unlimited access to the entire catalog with nursing CEUss available.

Midwest-based company committed to your on-line earning success.

We are the WHCA/WiCAL exclusive authorized provider of on-line continuing education.

Navigator Group Purchasing, Inc. is the experienced leaderin healthcare purchasing services for the senior care market A focused portfolio of products, innovative services, and strong relationships with members, vendors, and manufacturers, differentiates us from the competition.

Our full transparency reports provide a comprehensive analysis to help you better understand the marketplace and your purchasing options.

There is NO COST for membership.

Our extensive contract portfolio and our distributor neutral business model help you maximize savings opportunities with the industry’s leading distributors and manufacturers.

Our flagship food program, Pinnacle, offers you the best net pricing and rebate opportunities available.

Our web based order management system, NavigatorNet, helps you gain efficiencies at every stage of the procurement process.

amsolutionswi.com

Speaker Bios

Aimee Wollman NessethWisconsin Healthcare Emergency Readiness CoalitionEmergency Preparedness

Aimee Wollman Nesseth has been the Program Coordinator for the Northwest WI Healthcare Emergency Readiness Coalition (HERC) for

the past five years. She facilitates the collaboration of healthcare in northwest Wisconsin to prepare for, respond to, and recover from emergencies through collaborative planning, training, exercises, and coordination of resources. This includes working directly with facilities and organizations with regulatory requirements for emergency preparedness and all organizations who want to be prepared to protect their staff, clients, and residents. Aimee also has 25 years of experience in ministry and served as a Board Certified Professional Chaplain in the Critical Care and Emergency Department setting.

Alfred JohnsonBureau of Assisted LivingCOVID-19 Lessons Learned Panel

Amber HayesActivity Assistant Four Winds Manor & LodgeHow to Cruise into Your Own Virtual Visit Program & Inspire Organic, Joyous Engagement on Social Media & Beyond!

Amber Hayes is a Shining Star Award Winning Activity Assistant at Four Winds Manor & Lodge in Verona, Wisconsin. Together with Patti Hogan, Four Winds Activity Director, they have created a successful Virtual Visit Program, while crafting and sustaining an engaging, fun social media presence as the voice of Four Winds Manor & Lodge. Amber is revved up with excitement to be your tour guide, while you discover just how easy making a connection can be, no matter the conditions of the road ahead. Buckle up and start your engines, we’re veering into a vast virtual world of possibility!

Ann AngellDivision of Quality AssuranceCOVID-19 Lessons Learned Panel



Ann has been a Registered Nurse for 30 years plus 6 years as an Licensed Practical Nurse. All of her work experience has been in Long Term Care. She has been a Director of Nurses for 15 years and working with Division of Quality Assurance for the past 20 years. In her DQA role she was a surveyor for 12 years and in management for the past 8 years in the Bureau of Nursing Home Resident Care.

Beth EllingerDepartment of Health ServicesCOVID-19 Lessons Learned Panel

Beth Ellinger is an Epidemiologist-Advanced, Infection Preventionist at the Wisconsin Division of Public Health, Healthcare Associated Infection Prevention Program. She graduated from the University of

Wisconsin-Madison in 2002 with a Bachelor’s Degree in Medical Microbiology and Immunology. Beth received a Master’s degree in Bacteriology from UW-Madison in 2005. Additionally, she earned her Masters of Public Health degree from Walden University in 2012. Beth is also certified in Infection Control and Epidemiology and is a member of the Association for Professionals in Infection Control and Epidemiology and a member of The Society for Healthcare Epidemiology of America. Before coming to the Wisconsin Division of Public Health, Beth worked for over 8 years as an Infection Preventionist at UnityPoint Health-Meriter.

Resultsthat

transform

wipfli.com/seniorliving

Wipfli takes care of your today, and helps you build a stronger tomorrow.Ask us about our senior living solutions in:

■ Clinical services ■ Audit, accounting and tax ■ Market studies and feasibility assessments

■ Strategic planning ■ Reimbursement consulting ■ AR and billing consulting

24

25

Bonnie ChristensenAdmissions and Marketing Coordinator Oak Ridge Care Center Strategies to Improve Transition Plans for Difficult-to-place Residents in Wisconsin During a Pandemic

Bonnie began her career in long term care in 2003 at Oak Ridge Care Center as the Social Service Assistant. She held the position of Administrator from 2005 until 2017. Her decision to transfer into the role of Admissions and Marketing Coordinator was fueled by her passion to work more directly with residents, families and the community. Bonnie is responsible for working with hospital discharge planners and families to coordinate admissions to the facility. She prides herself in ensuring a safe and smooth admission process for both residents and family alike.

Brandi DavisTraining Facilitator UW Oshkosh Center for Community Development, Engagement and Training (CCDET)Responding to Challenging Situations in Dementia Care

Brandi has worked in the health and human services industry in a variety of fields for over 20 years and has over twelve years’ experience in recruiting, orienting, training, and supervising both paid and unpaid staff. She is an experienced educator in the assisted living and long-term care industry, training owners, administrators, and care staff to higher standards of care and compliance. Brandi has worked with hundreds of administrators and leaders across the AL industry helping them to achieve their personal best. Brandi is a certified CliftonStrengths coach and works collaboratively with people to discover and utilize innate talents and strengths for peak performance.

Clint MaunPresident and Senior Partner Maun-Lemke Speaking and Consulting, LLC Workforce Revitalization 2020

As co-founder of Maun-Lemke Speaking and Consulting, LLC, Clint’s entire career experience has

been in healthcare operations, management, leadership, quality enhancement and self-development programs. His unique combination of Missouri farm background and educational study in psychology focused in the healthcare profession lets you know he’s been there when you hear his humorous stories, examples and learning lessons.

Clint’s acclaimed leadership process has been successfully implemented in small and multi-facility businesses nationwide. His visions, ideas, techniques and innovative solutions are currently at work in thousands of organizations throughout the country.

Since 1984, Clint has concentrated on changing the results of healthcare and improving the people business of our profession. He consults and speaks on a diverse range of critical challenges facing healthcare, from revenue and marketing strategies to service excellence, as well as optimizing employee effectiveness. Clint’s strength is optimizing organizational effectiveness with programs targeted to the 3 “C’s” of healthcare: Customers, Coworkers and Collaboration.

Clint has the proven ability to motivate individuals to positive action and implement results-oriented change.

Connie ParsonsPresident and COO IlluminAge Communication Partners Digital Marketing: More Important Now Than Ever

lluminAge has been the website communication partner for WHCA/

WiCAL for over 10 years. They are an AHCA Business Partner, serving individual and multifacility skilled nursing providers nationally. Over their 30+ years in the senior care communications niche, they have seen it all, and help clients weather the continually evolving challenges of online communications in our industry—from creating a great web presence and keeping it up to date, to understanding those ever-changing search engine algorithms, and to mastering the often-daunting task of taking control of social media, reviews, and a facility’s online reputation.

Speaker Bios

26

Let Us Fill Your Education Toolbox

What We Offer:

• Performance-enhancing training topics• Volunteer/contract worker training• Reporting made easy• Performance Appraisal System• Cost-effective for your budget

VGM Education/CE Solutions is an Iowa-based company that has been providing healthcare education for over 30 years. From offering online training courses to helping track and manage continued education, our team exists to help support and enhance the learning needs of yours.

Deb Martin RN, [email protected]

Contact Deb

www.discovercesolutions.com • 866-650-3400

27

Daniel BalkAttorney von Briesen & Roper s.c. Fraud & Abuse for Senior Living Providers


Daniel Balk is an attorney in the Health Law Section. His practice

focuses on transactional, regulatory, compliance and HIPAA issues for various regulated health care entities and has significant experience working with facilities and providers of assisted living, skilled nursing, and senior housing.

David R. Soens, PE, RA DHS: Life Safety Fire Authority Division of Quality AssuranceBuilding to Save Lives: Environmental Infection Control

Dave is the Departments Fire Authority to Centers for Medicare and Medicaid Services for Life Safety.

He is the physical environment technical consultant for acute care, long-term care, and assisted living programs. Dave assists various committees to improve code alignment through ASHE, FGI, NFPA, and WHEA. Lastly, his 20 years of experience assist adjudication of building and utility system variances.

Debbie Griffith Specialized Medical ServicesRespiratory Issues with COVID-19

Debbie has dedicated her life and career to the betterment of respiratory therapy patients. She brings 31 years of experience to the LTC/SNF sector. As a Registered

Respiratory Therapist, Debbie understands the needs of all types of patients and brings that understanding and a passion for patient care to every assignment. Prior to RCS/SMS/Lincare mergers, Debbie was a co-founder of RCS Management Corporation. Debbie is the Vice President and Chief Clinical officer for Specialized Medical Services and the Regional Manager for Lincare Ventilator Services.

Debbie is a Registered Respiratory Therapists and holds a bachelors degree in science from Ball State University. She is also a member of the Indiana Society of Respiratory Care, the National Board for Respiratory Care and the American Association for Respiratory Care.

Emily Alessi RN, DNS-CTDirector of Nursing Congregational Home, Inc. Strategies to Improve Transition Plans for Difficult-to-place Residents in Wisconsin During a Pandemic

Emily is a Certified Director of Nursing with over 8 years of

experience as a Registered Nurse in Long Term Care. She currently serves as the Director of Nursing at a Continuum Care Community near Milwaukee where she oversees the nursing care provided in both Skilled Nursing and Assisted Living. She also oversees the “Nurse Next Door” services provided to the Independent Living tenants, which includes health education and some preventative care services. In addition to her DON role, Emily also serves on the Board of Directors for the Wisconsin Director of Nursing Council where she focuses on educating, supporting and advocating for Long Term Care Nurse Leaders in Wisconsin.

George GruetzmacherWI State Laboratory of Hygiene UW Madison Protecting Healthcare Workers in the Time of COVID-19

Dr. Gruetzmacher has over 30 years of experience as an industrial hygienist, ergonomist, and engineer

for the OSHA Onsite Consultation Program in Wisconsin (WisCon). In that capacity he conducts walk through safety and health surveys, industrial hygiene exposure assessments, process safety assessments, and assists employers in developing and implementing health and safety programs. He also provides outreach training including speeches, lectures, seminars and courses. In addition to his work for the WisCon program, he is a faculty member in the Dept of Occupational and Environmental Safety and Health at UW Whitewater where he teaches industrial hygiene and occupational safety courses.

Speaker Bios

T H E E X P E R I E N C ET O M A K E A D I F F E R E N C E

1-800-363-HCSG www.hcsgcorp.com

For over 40 years, Healthcare Services Group (HCSG) has delivered exceptional Dining, Nutritional, Laundry and

Housekeeping services to an ever-evolving healthcare market including senior living, assisted living and rehabilitation centers.

29

Gretchen L Robinson RD, LDMartin Brothers Stepping Dining Up a Notch

Gretchen has a Bachelor’s Degree in Science from Iowa State University in Ames, IA. She is a Certified ServSafe Instructor, has been a speaker at the Iowa, Illinois and

Indiana Healthcare Association Conferences. Gretchen is a Marketing Dietitian for Martin Bros Distributing whose current job includes helping customers with menu development and utilizing the MPower Menus program, developing and teaching staff in-services, planning and coordinating continuing education events and being a valuable resource for Martin Bros’ legendary customers. Gretchen also holds a Certificate in Leadership from The Academy of Nutrition and Dietetics and was also awarded The Young Dietitian of the Year Award from the Iowa Academy.

Jarvis RacineHerzing University Workforce Issues - How to Become an In-House Training Provider During and After COVID-19

Jarvis Racine currently serves as the Herzing University Brookfield Campus President and heads the

University’s Strategic Partnership efforts. In addition, he is a member of the University Diversity and IncIusion Committee, Scholarship Committee and 401k Committee. He has over 10 years of leading career focused educational institutions that are committed to preparing students for in demand fields.

Jarvis earned a bachelor’s degree in Communication from DePauw University and has master’s degrees in Business and Human Resource Management.

Jessica RadtkeDivision of Quality Assurance The Survey Process, where are we now?

Jessica Radtke has been with the Division of Quality Assurance since 2000. Jessica has worked extensively in the area of long term

care first as a long term care provider for 15+ years, then as a regional supervisor and regional director in the Bureau of Nursing Home Resident Care’s Northern Region and currently as the Deputy Bureau Director of BNHRC. Jessica holds a Bachelors in Business Administration with an emphasis on management and is working towards licensure as a Nursing Home Administrator.

Jordan MasonWI Department of Health Services, Division of Public Health Outbreak Management

Jordan Mason is an epidemiologist and supervisor of the Enteric and Waterborne Diseases Unit at the Wisconsin Department of Health Services, Division of Public Health.

Her responsibilities include supervising and conducting enteric disease surveillance and investigations of foodborne and other enteric disease outbreaks. Prior to her current position, Jordan was an Applied Epidemiology Fellow in waterborne diseases and a mycotic diseases student intern at the Division. Jordan earned her Doctor of Veterinary Medicine and Master of Public Health degrees from the University of Wisconsin-Madison in 2014 and 2015 respectively.

Speaker Bios


Service Corporation

Productivity Since 1955Nassco is a recognized leader in the distribution of janitorial, packaging, food service and safety supplies and equipment, and the services that support these businesses.

If you're looking to make your people and processes more productive, read on. Because we are a place Where People and Productivity Meet. Nassco's four Brand Pillars represent our most important company values:

• We are Champions of Productivity• We are Solutions Providers• We are Customer Centric• We are Business Partners

Our experienced professionals partner with customers each and every day to bring solutions to their businesses - reduced operational costs, better processes, procedural training, organizational resource management, and everyday products that help create efficiency.

We cover all of Wisconsin, Northern Illinois and beyond. Next-day delivery is the norm for thousands of stocked items including janitorial supplies, laundry supplies, packaging supplies, and more.

800-729-6726 | NASSCOINC.COM

CLEANERS/DEGREASERS

60 Heavy Duty Degreaser (concentrate)Concentrated, super powerful formulation for the toughest of cleaning jobs. Butyl-based degreaser easily cuts through heavy buildup of dirt, oil, grease, grime, ink, and food service soils. Ideal for manufacturing, industrial & institutional cleaning, scrubbing concrete floors, pressure washing, engine degreasing, parts washing and other challenging cleanup jobs. Dilute 1:64 to 1:10 for general degreasing and 1:256 to 1:100 for pressure washing.

61 Heavy Duty Degreaser (RTU)Ready to use butyl-based formula for off-the-shelf convenience, yet still delivers quick cleanup of industrial and food service greases and oils. Versatile cleaner works great on dirt, carbon, gum, wax, tire and rubber marks, asphalt, engines, and other shop greases. No need to dilute - simply grab and go.

Item # Description

N-02014 60 Heavy Duty Degreaser




N-02017 61 Heavy Duty Degreaser RTU

Item # Description

N-02013 51 Glass & Hard Surface Cleaner


N-02113 50 Window & Glass Cleaner

GLASS CLEANERS

51 Glass & Hard Surface Cleaner (RTU)Cleans soils and oils from windows, mirrors and more. A spray & wipe, non-ammoniated product for fast, streak-free cleaning of glass surfaces, display cases, counter tops, appliances, fixtures, chrome, stainless steel and other metals. VOC compliant.

50 Window & Glass Cleaner (aerosol)High foaming glass cleaner with long-lasting cling is fantastic for vertical surfaces. Use to clean and polish mirrors, windows, windshields, and other glass. Spray & wipe formula leaves no film and will not drip, run or streak. Dries quickly and leaves a pleasant, fresh aroma.

*See pg. 8 for bottles/sprayers

Learn how we can help your business or organization become more productive, today!

5365 S. Moorland Road New Berlin, WI 53151(262) 432-4977

www.nasscoinc.com

janitorial • packaging • food service • safety43

Productivity Since 1955Nassco is a recognized leader in the distribution of janitorial, packaging, food service and safety supplies and equipment, and the services that support these businesses.

If you're looking to make your people and processes more productive, read on. Because we are a place Where People and Productivity Meet. Nassco's four Brand Pillars represent our most important company values:

• We are Champions of Productivity• We are Solutions Providers• We are Customer Centric• We are Business Partners

Our experienced professionals partner with customers each and every day to bring solutions to their businesses - reduced operational costs, better processes, procedural training, organizational resource management, and everyday products that help create efficiency.

We cover all of Wisconsin, Northern Illinois and beyond. Next-day delivery is the norm for thousands of stocked items including janitorial supplies, laundry supplies, packaging supplies, and more.

800-729-6726 | NASSCOINC.COM

CLEANERS/DEGREASERS

60 Heavy Duty Degreaser (concentrate)Concentrated, super powerful formulation for the toughest of cleaning jobs. Butyl-based degreaser easily cuts through heavy buildup of dirt, oil, grease, grime, ink, and food service soils. Ideal for manufacturing, industrial & institutional cleaning, scrubbing concrete floors, pressure washing, engine degreasing, parts washing and other challenging cleanup jobs. Dilute 1:64 to 1:10 for general degreasing and 1:256 to 1:100 for pressure washing.

61 Heavy Duty Degreaser (RTU)Ready to use butyl-based formula for off-the-shelf convenience, yet still delivers quick cleanup of industrial and food service greases and oils. Versatile cleaner works great on dirt, carbon, gum, wax, tire and rubber marks, asphalt, engines, and other shop greases. No need to dilute - simply grab and go.

Item # Description





N-02017 61 Heavy Duty Degreaser RTU

Item # Description



N-02113 50 Window & Glass Cleaner

GLASS CLEANERS

51 Glass & Hard Surface Cleaner (RTU)Cleans soils and oils from windows, mirrors and more. A spray & wipe, non-ammoniated product for fast, streak-free cleaning of glass surfaces, display cases, counter tops, appliances, fixtures, chrome, stainless steel and other metals. VOC compliant.

50 Window & Glass Cleaner (aerosol)High foaming glass cleaner with long-lasting cling is fantastic for vertical surfaces. Use to clean and polish mirrors, windows, windshields, and other glass. Spray & wipe formula leaves no film and will not drip, run or streak. Dries quickly and leaves a pleasant, fresh aroma.

*See pg. 8 for bottles/sprayers

Learn how we can help your business or organization become more productive, today!

5365 S. Moorland Road New Berlin, WI 53151(262) 432-4977

www.nasscoinc.com

janitorial • packaging • food service • safety43 31

Julie Gdowski, RN, BSN, LNHADirector of Clinical Educationand Curriculum DevelopmentCNAonline.com, powered by Academic PlatformsWorkforce Issues - How to Become an In-House Training Provider During and After COVID-19

Julie’s career path in long term care began as a CNA, and from there she obtained an LPN, Associate RN, BSN and NHA license. She has been in long term care for 29 years, and 27 of those years were spent at one building. She held numerous positions as a nurse including Medicare Coordinator, House Supervisor, Unit Manager, Director of Nursing and Long Term Care Facility Administrator. Julie manages all CNAonline.com course development and content, works with state regulators regarding state compliance, and manages and teaches AHCA online courses.

Julie Halfpop, RDN, LDMartin Brothers Dining Leadership in the New Normal

Julie Halfpop RDN, LD is the team leader of 8 dietitians who provide menu and other value-added services to senior living

and healthcare foodservice customers. Passionate about the senior living industry, Julie has devoted over 30 years to inspiring excellence in dining. Having managed food & nutrition departments, she challenges her team daily to develop and administer tools and services that will promote successful management of the industry’s opportunities & challenges. Her favorite topics of conversation revolve around menus, developing marketable dining experiences, controlling costs, and training staff. Julie is a graduate of Iowa State University with a BS in Food & Nutrition/Dietetics and has a long history of teaching the Dietary Manager courses, public speaking, and a creative approach to serving others.

Kate BatiattoDirector of Workforce Development WHCA/WiCAL Workforce Issues - How to Become an In-House Training Provider During and After COVID-19

Kate Batiatto is the Director of Workforce Development of WHCA/WiCAL A proud “Double Badger,” Batiatto has a Bachelor’s in Political Science from the University of Wisconsin-Madison and a Master’s in Public Affairs from the La Follette School of Public Affairs. She brings a unique mix of public policy and HR experience to WHCA/WiCAL. Kate holds certifications in Career Development Facilitation (GCDF) and Federal Job Search Training and Coaching (CFJST and CFCC). Kate has served as a Policy Consultant, Legislative Aide, and a Management Analyst, all of which have built her knowledge of how policy, processes, and people can combine for the better, and what adjustments to make when the outcomes are less than desirable. Kate enjoys working with teams to conduct process analysis and mapping, develop actionable performance measures, and resolve team conflict to create organizational value.

Speaker Bios

32

A Government Mandated Five-Star Rating System

Reimbursement Changes – Making it Difficult to Sustain Normal Operations

Labor – Hiring and Maintaining Quality Staff

Constant Updates and Changes to Industry Regulations

Resident Satisfaction/Census Maximization

I S O U R S U C C E S S

The partnerships we establish from day one allow us to evaluate these challenges as they relate to each organization and to customize a program that will enhance

dining operations, impact financial goals and improve clientele nutrition.

CULINARY EXPERTISE | EDUCATIONAL RESOURCES | COST OPTIMIZATION | MENU & NUTRITIONAL GUIDANCE

For 77 years we have dedicated our business to helping our customers grow their operations. Industry knowledge helps drive that success. We understand the challenges

of the industry and work alongside our customers to provide long-term solutions.

Top 5 Industry Challenges As We See Them Today:

Your Success

33

Kim MarheineOmbudsman Supervisor Office of the Ombudsman, Board on Aging The Ombudsman Program: Relationships and Collaborations

Kim Marheine holds a bachelors degree in Music Therapy and a

masters degree in Community/Agency Counseling, both from UW-Oshkosh, where she also taught in the Music Therapy Division. Kim has worked extensively in the area of long term care and dementia, first as a long term care provider for 20+ years, then as Program Director for the Alzheimer’s Association of Greater WI, and currently as Ombudsman Services Supervisor for the State of Wisconsin Board on Aging and Long Term Care. She served as the Chair of the Board of Directors for the then Northeastern WI Chapter of the Alzheimer’s Association, and was instrumental in the conceptualization and implementation of programs and entities such as the WI Alzheimer’s Institute and the restructuring of the WI Alzheimer’s Association Chapter Network. While employed by the Alzheimer’s Association Kim authored and received several grants aimed at improving supports and services for persons affected by dementia, including a federal grant from the Office of Rural Health. She co-authored the “Dementia Care Specialist” curriculum, parts of which are still in use around the state as an educational tool for caregivers of persons with dementia. At the national level, Kim served on several committees, primarily structured around long term care program and staff development.

Laura NolanProgram Specialist The Division of Continuing Education and Community Engagement - University of Wisconsin, Green Bay Best Practices for Virtual Training that Engage Employees

Laura has over 25 years of experience working with the elderly, and a proven track record of developing curriculum and conducting training both locally and on a national level including Trauma-Informed Dementia Care. Having lived and breathed the life of an assisted living provider, Laura brings tried and true methods in her training that are practical and achievable for staff and caregivers. Laura currently works for UW-Green Bay on the Wisconsin Community-Based Care and Training Registry Project and has experience developing assisted living training curriculum. Laura has worked as a Director of Operations and has developed quality programs, which included evidence-based practices with data-driven benchmarks, staff development programs, and curriculum for a variety of entities.

Lori Koeppel BSN, RN, NHA, DNS-CT, WCCOwner, Koeppel Healthcare Solutions, LLCStrategies to Improve Transition Plans for Difficult-to-place Residents in Wisconsin During a Pandemic

Lori Koeppel, RN, BSN, NHA;DNS-CT, WCC; Koeppel Healthcare Solutions, LLC: Lori has over 25 years of experience in the post- acute care setting including skilled nursing, pharmacy and assisted living operations. From startups to operational turnaround projects, Lori has been enjoying every (well most) moment of her professional journey. Since launching her consulting services, Koeppel has been partnering with nursing home and assisted living providers on projects that promote quality results including DON and Clinical Leadership coaching, Immediate Jeopardy Abatement and plan of correction development, IIDR preparation and presentation, and Quality/Risk program development.

Speaker Bios

Enteral, Ostomy, Urology, and Trach products and related

Medicare Part B billing is available through SMS’ partner Lincare.

This system provides warmed and humidified air/oxygen mixtures to

high flow patients resulting in many positive clinical outcomes.

SMS carries a variety of lightweight NPWT pumps,

supplies, and accessories to meet your facility’s needs.

SMS has experienced financial consultants to aid in your facility’s accounts receivable management,

collections, and billing.

SMS provides stationary and portable oxygen systems in both

gaseous and liquid forms.

We offer an array of respiratory equipment and sleep products

along with clinical training by our Respiratory Therapists.

35

Maria Brenny-Fitzpatrick, DNP, RN, FNP-C, GNP-BC Director, Transitional Care and Post-Acute Services UW Health, University of Wisconsin Hospital Strategies to Improve Transition Plans for Difficult-to-place Residents in Wisconsin During a Pandemic

Dr. Maria Brenny-Fitzpatrick DNP, FNP-C, GNP-BC is the Director of Transitions and Post-Acute Services for University of Wisconsin Health in Madison, WI. The UW Health system includes six hospitals, 140+ Ambulatory Clinics and multiple affiliative agreements with surrounding health care systems.

Marion Chapin Certified Dementia Specialist Trainer Dementia Care – Positive Solutions Tools for Successful Dementia Care

Marion Chapin has been caring for people of all ages living with Dementia and other challenges for

over 40 years. In the last ten years, she has developed a passion for working with people living with Dementia. Since 2011, Marion became certified to teach Teepa Snow’s Gem’s program to help caregivers understand the levels of Dementia and since that time has been training in home caregivers and facility staff on using the Gem’s to enrich the lives of their clients with Dementia. Marion has been a presenter at the Alzheimer’s Convention; a trainer for Dementia Friendly Community in Dane County.

Mary Petersen, NHA, VP Financial Consulting Specialized Medical Services Revenue Cycle Management for Medicare Advantage and Medicaid Managed Care (MCO/Family Care)

Mary has been in at Specialized Medical Services since March 1999.

Mary has worked in various roles including business office manager, nursing home administrator, and finance director. She has a broad range of experience including Medicare and Medicaid billing. Mary has a strong background in accounts receivable collections and business office system development. She has worked with facilities in establishing collection procedures; payment of past due accounts and works in several of the electronic billing systems and software products for long term care.

Mary Sell Menu Services Manager Martin Brothers Dining Leadership in the New Normal

Mary Sell is the Menu Services Manager at Martin Brothers Distributing Co., Inc. Mary’s

responsibilities include directing the provision of menu services to all healthcare customers and supervising menu production staff. Mary has experience using menu programs to develop recipes and menus, nutrient and cost analyses reports, order guides and other menu reports for customers.

Other responsibilities include marketing and training on use of the menu and guest card programs to customers, prospective customers and sales staff, delivering in-service seminars on a variety of dietetic and nutrition topics, and making product recommendations to customers and sakes staff.

Previously Mary has worked for Martin Brothers as a Marketing Dietitian, and Menu Production Manager. Mary has been with Martin Brothers since 1996. Mary has worked as an Instructor for Hawkeye Community College in Waterloo, Iowa. Teaching “Foodservice Management and “Meal Service” courses in the Long Term Care 90 Hour Foodservice Supervisor Program.

Mary is a contributor for the Simplified Diet Manual, 11th Edition published in 2012. Mary is a member of the Academy of Nutrition and Dietetics, Iowa Dietetic Association and Dietetics in Health Care Communities dietetic practice group.

She has served in numerous elected positions to these groups. Mary has a Masters of Public Administration degree with emphasis in Health Care Administration from Drake University and a Bachelor of Science degree in the Coordinated Undergraduate Program in Dietetics from Iowa State University.

Speaker Bios

36

Maureen Molonyvon Briesen & Roper s.c. Fraud & Abuse for Senior Living Providers

An attorney and registered nurse, Maureen Molony provides ongoing counseling and representation on regulatory and legislative

matters affecting Medicare and Medicaid providers and suppliers, including licensure, survey and certification, contractual agreements and reimbursement issues. She assists providers and suppliers with the development and implementation of corporate compliance programs. Maureen has provided representation and counsel to clients experiencing both State and Federal investigations alleging Medicaid and/or Medicare fraud.

Megan LasureAntibiotic Resistance Lab Network Epidemiologist WI State Laboratory of Hygiene and the WI Division of Public Health - HAI Prevention Program MDROs

Megan Lasure has been the Antibiotic Resistance Lab Network

Epidemiologist with the Wisconsin State Laboratory of Hygiene and the Wisconsin Division of Public Health’s Healthcare-Associated Infections (HAI) Prevention Program for three years. She graduated with both her bachelor’s and Master of Public Health degrees from the University of Wisconsin-Madison. Prior to her current position she worked with the Georgia Emerging Infections Program’s Foodborne Diseases Active Surveillance Network (FoodNet).

Michael PeerCliftonLarsonAllen LLP Financial Impact of COVID-19 on Senior Living Providers

For more than 24 years, Michael has assisted senior living providers, home health agencies, hospice agencies, hospital systems, and

physician practices. Michael has worked in a professional services role, as well as within a national health care provider’s internal audit and compliance departments. He is an experienced speaker and author, having authored Knowledge-Based Audit Procedures for Healthcare Entities for CCH.

Mike CheekSenior Vice President, Reimbursement & Legal Affairs AHCA/NCAL CARES Act Fund Management and Compliance

In his role with AHCA/NCAL, Mike Cheek oversees the association

department responsible for all reimbursement policy ranging from Medicare bundling to Medicaid managed care. Prior to joining AHCA/NCAL, Cheek was the State Medicaid Director in the District of Columbia. He worked for a variety of state government associations including the State Medicaid Directors Association where he served as technical support to the National Governors Association’s Health Committee. Cheek also worked as a consultant with The Lewin Group and Avalere Health where he consulted with post-acute providers, managed care plans, pharmaceutical companies, and device manufactures.

Pat Boyer MSM, RN, NHADirector of Education & Quality Advancement WHCA/WiCAL The Three Cs of Personal Protective Equipment (conventional, contingency and crisis management)

Pat Boyer has more than 30 years of professional health care experience and is nationally recognized for her expertise in LTC clinical and operational matters. Her areas of expertise include: long-term care and post-acute operations, state and federal compliance programs, and performance improvement process development. With Pat’s clinical and operational expertise, she has valuable credentials that add to the value proposition of WHCA/WiCAL’s membership. She is presently completing studies to be an Infection Prevention Officer to assist members in Infection Control Processes. She is also a member of the WI HAI Advisory Committee and the WI LTC Coalition.

Speaker Bios

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Speaker Bios

Stacy Gerber Wardvon Briesen & Roper s.c. Fraud & Abuse for Senior Living Providers

Stacy Gerber Ward is a Shareholder, Leader of the Government Enforcement and Corporate Investigations Section, and Co-

Chair of the Health Law Section. Stacy represents clients facing government enforcement matters, conducts internal investigations to respond to government investigations, and litigates government related issues. In the health care area, Stacy assists clients with an array of health care transactional and operational issues. She is certified in health care compliance by the Compliance Certification Board and helps clients evaluate and respond to compliance related matters, design and implement compliance programs, conduct compliance reviews, and advise on disclosure obligations. Stacy has more than 14 years of experience serving as an Assistant United States Attorney for the Eastern District of Wisconsin and served as the Deputy Chief of the Civil Division.

Susan Schneider, RNPrincipal Assisted Living Consultants Consortium LLC Tools for Successful Dementia Care

Sue Schneider, RN has over 35 years of experience working in long term care. She is the owner

of Assisted Living Consultants Consortium and has been consulting since 2009. As a nurse consultant in long term care and founding partner of Assisted Living Consultants Consortium LLC, she has extensive experience with and knowledge of assisted regulations in Wisconsin. She has developed Policy and Procedure Manuals for Community Based Residential Facilities and Adult Family Homes that direct facilities to be compliant with Administrative Codes and current standards of practice.

Ted HayesM3 Insurance15 Lifesaving Tips When Facing an Armed Intruder or Active Shooter

Termination of Volatile Employees

Ted Hayes consults with businesses, school districts, and municipalities throughout Wisconsin to develop

safety programs and risk management strategies. For over 29 years, Ted has served as a security and safety consultant to clients in Wisconsin and throughout the United States. In 2001, Hayes and Waukesha County (WI) Sheriff Bill Kruziki authored the book, “Not In MY School! A Pro-Active Guide to School Violence Prevention” and in November, 2014, Ted authored his second book, “If it’s Predictable, it’s Preventable – More than 2,000 Ways to Improve the Safety and Security in Your School.

Therese Van Male, DHSDepartment of Health ServicesWorkforce Issues - How to Become an In-House Training Provider During and After COVID-19

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Service Corporation

Tom HauptWI Department of Health Services, Division of Public HealthOutbreak Management

Following 10 years as a healthcare facilities surveyor in the state of Wisconsin, Tom Haupt has served as a communicable disease epidemiologist with the Wisconsin

Division of Public Health for the past 25 years. He advanced to the position of Research Scientist, Respiratory Disease Surveillance Coordinator in July 2004 where his duties include: Surveillance for Influenza and other respiratory diseases in Wisconsin, Lead investigator of respiratory disease outbreaks in Wisconsin, Surveillance Coordinator for Multisystem Inflammatory Syndrome in Children (MIS-C). In addition, Tom is on the Council of State and Territorial Epidemiologists (CSTE) Infectious Disease Steering Committee and Influenza Surveillance Subcommittee.

Vickie BergquistDivision of Quality Assurance The International Dysphagia Diet Standardization Initiative (IDSSI) – What Does it All Mean?

Vickie Bergquist has a Master of Science in Health Service Administration, a Bachelor of Science in Dietetics and Bachelor of

Arts in Criminology and Law. Vickie has worked 10 years as a dietitian and consultant in nursing homes, almost 12 years as a regional ombudsman for long-term care consumers and since 2010, as the dietitian consultant for the state of Wisconsin, Division of Quality Assurance. Vickie is a registered dietitian nutritionist and certified in the state of Wisconsin. She is the lead for the Division on policies and procedures related to dietary services and nutritional care providin

Documents

ATTENDEE BROCHURE - WHCA/WiCAL...Revenue Cycle Management for Medicare Advantage and Medicaid Managed Care (MCO/Family Care) Strategies to Improve Transition Plans for Difficult-to-place