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ASTA has supported travel professionals and worked to facilitate a vibrant global marketplace that is rewarding for global travel agents, travel suppliers and the traveling public, because one thing is irrefutable: it is essential to the human spirit to go and see. And travel professionals, make it all possible.
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16-19 SEPT 2013 • MIAMI, FL
Events GuidePower your business
TO TRULY APPRECIATE AND KNOW A DESTINATION, YOU HAVE TO EXPERIENCE IT. Join us next March in Merida, the ‘White City’, located in the heart of the stunning Yucatan Peninsula.
Come and discover the cultural capital of Yucatan, at ASTA’s Destination Expo 2014 in Merida. You will gain first-hand insight to the Mayan history and heritage while understanding the crossroads between the Mayan and Spanish influence in this beautiful destination. ASTA’s Destination Expo will provide you with the knowledge to confidently send your clients to this exceptional locale and connect you with an incredible array of contacts.
Explore the Mayan ruins and neighboring towns to get an experience that only exists in the Yucatan.
Discovering the world, one destination at a time. Join us in Merida. ASTA.org/ADE
ASTA Destination Expo 2014March 27-30 Merida , Yucatan, Mexico
Mexico City
Villahermosa
Cancun
Isla de Cozumel
MeridaCampeche
Mexico City Chetumal
Yucatan
Quintana Roo
Campeche
The global advocates for travel. Go with the pros.Tourism Board
YUCATÁN
1
Table of Contents
Hotel InformationHyatt Regency Miami
400 S. E. Second Avenue
Miami, FL
All general sessions, educational breakouts and the trade show hours will take place at the Hyatt.
BADGES ARE REQUIRED FOR ALL FUNCTIONS
BADGES ARE REQUIRED to attend the trade show, general and
education sessions and networking events from Monday, September 16 to Thursday, September 19.
Admittance to functions is prohibited without official badge.
Maps 2
Trade Show Floor 3
Exhibitors Alphabetically 5
Sponsors, Thank You! 6
Welcome to ASTA Global Convention 7
General Information A to Z 9
Special Events & Networking 10
Special Offers & Prizes 12
Awards 13
Spotlight Interviews 14
Meet the Speakers 16
AGC Schedule of Events 19
Seminar Descriptions 25
Exhibitor List 31
Travel Agents are GREAT 40
NACTA 2013 Annual Convention 40
ASTAPAC Salutes 2013 Donors 41
ASTA Premium Members 43
2
General Map
RIVERWALK
PROMENADE UPPER
REGEN
CYBAL
LROOM
JASMINE
PROMENADE LOWER
MIAMI RIVER
PHONES
RAMP
RESTROOMS
A
B
ELEVATORS
AZALEA
GARDENIA
FLAG
LER
MONROE
TUTT
LESO
UTH
TUTT
LECE
NTER
A
A
B
B
C
BRICKEL
LNORTH
PHONES
PREF
UNCTIO
NAR
EA
BRICKEL
LBRICK
ELLCE
NTER
SOUTH
ORCHID
D
ORCHID
CORCH
IDB
ORCHID
A
TUTT
LENORTH
TERRACE LEVEL (GROUND)
LEVEL 3 (UM-3)
PEARSON I
PEARSON II
GAUTIER
TERRACE
MAIN LECTURE HALL
PREFUNCTION
IBISI
STAGE FOYER
ATRIUM
STANFORDZAMORA
JOHNSON IJOHNSON II
MERRICK I CONTROL
ASHE AUDITORIUM
ROOMFOSTER II
FOSTER IPRESIDENT’S ROOM
MERRICK II
CENTER
LOBBY
OFFICES
CONVENTION THEATER
NORTH HALL
CENTRAL HALL
SOUTH HALL
(LOBBY LEVEL)
3
504
506
ENTRANCECENTRAL
ENTRANCESOUTH
101 103 105 107
109111113115117119121123125127
129
131
133
135137
149
151
100 102 104 106 108 110 112 114 116 118 120
201 203 205 209 211 213 215 217 219 221 223 225 227
155 157 159
412 416 418 420 424 430 434 436
500
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313312332318
206200 212216 218 220
222 224 230232
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Trade Show Floor16-19 SEPT 2013 • MIAMI, FLHYATT REGENCY MIAMI
Riverfront Hall
All general sessions, educational breakouts and trade show hours will take place at the Hyatt.
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5
Company Booth #
1-800-Book-A-Limo 139
A2B Transfers 108
ABC Global Services 203
Alaska Visit Anchorage 118
Allianz Global Assistance 205
Amadeus North America, Inc. 230
Amawaterways 602
Amtrak 115
ASTA Foyer
ASTA Kenya Chapter 412
ATS Automation Services 129
Auto Europe LLC 216
Avanti Destinations 113
Avis Budget Group 117
Avoya Travel 227
Berkely - Professional Liability/Errors & Omissions 224
Boyd Gaming Corporation 502
C & H International 119
Carnival Cruise Lines 300
Celebrity Cruises 133
Citslinc Int’l, Inc. 137
Club Med USA 326
Comcast Spotlight 312
Costa Cruises Inc. 300
Cozumel Wedding Planner 102
CSA Travel Protection 327
Cunard Line 300
Discover Travel and Tours 155
Ensemble Travel Group 116
Estonian Tourist Board 147
Funjet Vacations 313
Gogo LLC 100
Greater Fort Lauderdale Convention Visitors Bureau Foyer
Greater Miami Convention Visitors Bureau 200
GroundLink 107
Hahn Air 125
Hickory Global Partners, LLC 232
Holland America Line 300
Hungarian National Tourist Office 436
IATAN (International Airlines Travel Agent Network) 222
Insure America 217
InterContinental Hotels Group 228
Irro-Reisen 604
JAX FAX Travel Marketing Magazine 157
Karavan Travel Turkey 149
Kompas Holidays - GoAdriatica.com 328
Korea Tourism Organization 418
Las Vegas Convention/Visitors Authority 506
Company Booth #
LOWCOSTBEDS.COM 110
Mexico Tourism Board and Yucatan Tourism Board 318
Morgans Hotel Group 427
Msewe Travel Co Ltd 424
NACTA Foyer
Nassau Paradise Island Promotion Board 112
National Transaction Corporation 220
Norwegian Cruise Line Entrance
Oceania Cruises 127
Palace Resorts 105
Princess Cruises 300
Puerto Rico Tourism Company 206
Radisson Resort Port Canaveral 223
Recommend 226
Royal Caribbean International 135
RushMyPassport.com 114
Sabre 212
Scenic Cruises 141
Seabourn 300
Shadows of Africa USA 201
Shore Excursions Group and TourSales.com 215
Silversea Cruises, Ltd. 219
Sirenis Hotels & Resorts 500
SiXT rent a car LLC 120
Special Needs Group 209
Star Alliance 143
The Hertz Corporation 151
The Venetian Resort 504
THOR, Inc. 123
Tourism Marketing Company of Saxony 429
Travel Agent Magazine 103
travAlliancemedia 211
Travel Guard 145
Travel Market Report Foyer
Travel Planners International, Inc. 131
Travelex Insurance Services, Inc. 213
TravelSafe Insurance, a Division of Chester Perfetto Agency, Inc
106
Travelsavers 218
Turkish Culture and Tourism Office 332
UK&I IHG Managed Estate 329
U.S. Dept. of State - Miami Passport Agency 225
Unique Vacations 121
Vacation Express 111
Vacation.com 600
Viking Cruises Inc. 306
Waterloo Hotel Management Ltd. 221
World’s Leading Cruise Lines 300
Worldwide Transportation 434
Exhibitors Alphabetically
6
Sponsors, Thank You!
Special thanks to our host city
PRIME SPONSOR
PARTNER SPONSORS
DIAMOND SPONSORS
YUCATÁN
7
Welcome to ASTA Global Convention
ASTA is transforming the way we operate to improve our ability to advocate for members. For more than 80 years ASTA has supported travel
professionals and worked to facilitate a vibrant global marketplace that is rewarding for global travel agents, travel suppliers and the traveling public, because one thing is irrefutable: it is essential to the human spirit to go and see. And as travel professionals, you make it all possible.
Here is what you can expect and what we hope to achieve over the next few days…
• Town Hall—to discuss the travel issue of the century. What is IATA’s New Distribution Capability (NDC) and what does it mean for you and your customers? We will demo, decode and discuss the NDC and other future visions of retailing.
• Cruise CEO Panel—Hear from people in charge about the strategic direction of the industry.
• All-Industry Panel—Leaders from Car, Hotel, Tour Operators and Technology offer insight that give you an advantage with your customers.
• Achieving Business Excellence—How do your financials, GDS contract and employees’ productivity stack-up against your competitors.
• Keynote speaker: The Honorable Hillary Rodham Clinton—After nearly four decades in public service, Mrs. Clinton served as the 67th U.S. Secretary from 2009 until 2013. Her “smart power” approach to foreign policy repositioned American diplomacy and development for the 21st century.
Thank you for attending our global convention. We are all here together to share knowledge, celebrate successes and pave the way for our future. To our proud members, you are our greatest asset. We could not accomplish what we do without your support. I hope you enjoy your time here in Miami, the “cruise capital of the world” and gateway to Latin America. We are delighted to be here with you.
I look forward to meeting you.
Zane Kerby CEO and President, ASTA
Ad goes here#1One Destination.
All the tools you need to succeed.
20120803_travAlliancemedia_FP.indd 1 8/3/12 9:42 AM
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Business Services
DELEGATE LISTING
Purchase a complete listing of delegates. See a staff member at the registration desk for an order form.
DIRECTORY
Unless otherwise indicated all functions at ASTA’s Global Convention take place at the Hyatt Regency Miami.
Information Riverfront Hall Foyer, Lobby LevelRegistration Riverfront Hall Foyer, Lobby LevelBadge Pick-Up Riverfront Hall Foyer, Lobby LevelGeneral Session James L. Knight Center,
Third FloorEducation Sessions Regency Ballroom Meeting Rooms,
Terrace LevelTrade Show Riverfront Hall, Lobby Level
SUGGESTED ATTIRE
Business-casual attire is suggested for education and general sessions and the trade show. Elegant-casual attire is suggested for the Opening Night Reception at the Miami Marriott Biscayne Bay. For other events, refer to your invitation.
INFORMATION DESK – RIVERFRONT HALL FOYER
During registration hours, staff will be able to answer any questions about ASTA’s Global Convention. This is also the location for Lost and Found.
INTERNET SERVICES – PUBLIC AREAS
Wireless internet is provided in all meeting space of the Hyatt Regency for all conference attendees. If you need assistance connecting, please visit the information desk located in the Riverfront Hall Foyer, Lobby Level.
MAIL SERVICES/SHIPPING
The Hyatt Regency Miami is home to a 24-hour full-service business center, located next to the James L. Knight Center box office. The business center is a complete mobile office with assistance available from dedicated hotel staff from 7:00a - 6:00p, Monday through Friday and from 8:00a - 1:00p on Saturday.
RECEIVING ADDRESS
Hyatt Regency Miami 400 S. E. Second AvenueMiami, FL 33131ATTN: (Your Name and/or company name)Phone: 305.358.1234
REGISTRATION & BADGE PICK-UP
Location: Riverfront Hall Foyer
HOURS OF OPERATION
Monday, September 16 8:00a - 5:00pTuesday, September 17 8:00a - 5:00pWednesday, September 18 8:00a - 5:00pThursday, September 19 8:00a - 11:00a
CODE OF GOOD PRACTICE
ASTA’s Global Convention is the annual trade event of a large coalition of travel enterprises. As such, this is an event which requires that attendees conduct themselves professionally. This includes compliance with the following policies:
• Conducting business on the floor of the trade show is not permitted without purchase of a booth space. Exceptions are made for working journalists who are registered with ASTA’s Global Convention’s Communications office.
• Appropriate attire is required for events; business casual for ASTA’s Global Convention and black-tie for the ASTA Advocacy Dinner.
• Advertising outside of a paid booth space is prohibited, including but not limited to handing out promotional items or advertising pieces and/or wearing clothing or other adornments that are intended to convey advertising messages; it is acceptable to wear clothing that displays a logo and a brand name are intended to convey advertising messages.
General Information A to Z
One Destination.All the tools you need to succeed.
20120803_travAlliancemedia_FP.indd 1 8/3/12 9:42 AM
BADGES ARE REQUIRED FOR ALL FUNCTIONS
BADGES ARE REQUIRED to attend the trade show, general and education
sessions and networking events from Monday, September 16
to Thursday, September 19.
Admittance to functions is prohibited without official badge.
10
16 SEPT Monday12:00p–6:00p
Golf OutingHole Sponsors: Comcast Spotlight and Travel Insured International
Begin your networking in full swing by playing in ASTA’s Golf Outing at the spectacular Turnberry Isle Resorts Soffer course just north of Miami. This top-rated course features lush fairways, verdant tropical foliage, crashing waterfalls and pristine white sands, providing the perfect setting for a round.
2:00p–4:00p
International Travel Agents SummitSponsored by ABC Global Services
Participate in an exclusive summit for non-U.S. based agencies and suppliers where you will network with some of the most successful travel agents from around the world. At the summit, you will partake in lively discussions that focus on industry trends and challenges.
7:00p–9:30p
Opening Night Celebration
Sponsored by Greater Miami Visitors and Convention Bureau
Join your fellow professionals in kicking off a week of passionate inspiration and roll-up-your-sleeves business sessions, at ASTA’s Global Convention Opening Event! Start your conference networking with style at the Miami Marriott Biscayne Bay terrace. The evening features fabulous food and entertainment.
17 SEPT Tuesday 10:15a–12:00p
NTA-ASTA Hispanics in Travel CaucusSponsored by Sabre Travel Network
A gathering of professionals, executives, organizations and thought leaders involved in the Hispanic tourism market. The keynote speaker will be Emilio Gonzales, Ph.D., Director of the Miami-Dade Aviation Department. The caucus will present new research conducted by NTA, ASTA and Florida International University on the trends in the Hispanic travel market.
10:15a–12:00p
ASTA’s Young Professionals Society Summit
ASTA’s Young Professionals Society (YPS) is a group of travel professionals under the age of 40 with a focus on networking, education and career development. YPS hosts networking events and retreats throughout the year. Being a part of this group will enable you to establish strong business contacts in the travel industry. Membership in ASTA is required to be a member of YPS. The meeting is open to YPS members only.
10:30a–12:30p
Corporate Advisory Council Meeting
This meeting is open to CAC members only.
1:30p–3:30p
Premium Business Summit
Sponsored by: Amadeus North America, Travel Insured International, Travelport, The Hertz Corporation
ASTA’s Premium Meeting provides ASTA Premium members with a private assembly to look at the policies and pending impacts affecting the travel agency industry. The Premium meeting is a distinctive opportunity for members to discuss and share working solutions to the issues of today. The meeting is open to Premium members only.
Special Events & Networking
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5:15p–6:15p
International Twinning Workshop
International ASTA members are looking for more opportunities to network with U.S. agents. This year at the ASTA Global Convention we will launch a plan to develop closer ties between U.S. and International ASTA Chapters. The concept that has emerged is called “Chapter Twinning.” International attendees who attend will be able to come in on the ground floor of this idea and give valuable input on expectations and overall operation of the program.
7:00p–10:00p
ASTA Advocacy DinnerSponsored by Sabre Travel Network
This is BLACK TIE GLAM. Celebrate ASTA’s impact in the travel industry at ASTA’s Advocacy Dinner. Enjoy a cocktail hour, decadent dinner and dessert reception for the optimal social setting at Villa Woodbine, a historic private mansion located in Coconut Grove.
Tickets must be purchased in advance.
18 SEPT Wednesday12:00p–1:30p
ASTA Extra Mile AwardSponsored by Auto Europe
The ASTA Extra Mile Award presentation—Telling the world how GREAT travel agents are! ASTA is recognizing those agents who have gone above and beyond the typical role of a travel agent.
Innovation AwardSponsored by Comcast Spotlight
For the most innovative travel company. Hundreds of suppliers have been nominated by travel agents and consumers. This award is sponsored by Comcast Spotlight, a leading provider of advanced technologies, innovative products and tools to maximize their clients’ marketing effectiveness.
Global Entry Interviews
If you pre-registered for CBP’s Global Entry program and received an interview time slot, these will be held in Azalea A.
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Beach Street Inn
Perched atop one of the most spectacularly scenic vantage points on the entire Santa Cruz coastline, Beach Street Inn and Suites offers guests breathtaking views of the entire Monterey Bay. Enjoy a three night stay at this beautiful property, with a retail value of $750. www.beachstreetinn.com
A2B Transfers Booth #108
Open a trade account at our booth for a chance to win $100.
Avis Budget Group Booth #117
Stop by our booth for a chance to win $100 daily in Unlimited Budget dollar rewards. (Must be enrolled in Unlimited Budget to win.)
C & H International Booth #119
Stop by our booth for a chance to win, one of five, $100 certificates toward the purchase of an airline ticket from C&H International. (Certificate has no cash value. Must be used by Dec 30, 2013.)
Club Med USA Booth #326
Visit our booth and enter to win a seven night all-inclusive vacation for two at one of eight Club Med resorts in the Bahamas, Caribbean, Florida, Mexico or the Dominican Republic.
Holland America Line Booth #300
Stop by booth #300 to enter a raffle to win a duffel bag with Holland America Line collectibles.
Gogo LLC Booth #100
Stop by the Gogo booth and “Spin to Win.” You may win a Chromebook or other great prizes.
InterContinental Hotels Group Booth #228
Stop by IHG’s booth for a chance to win 20,000 IHG Rewards points or free hotel stays in IHG Hotels across the country.
LOWCOSTBEDS.COM Booth #110
LOWCOSTBEDS.COM offers 15% introductory commission on accommodations and ground transfers. Agents registering at our booth will be entered into a drawing for an iPad mini.
Norwegian Cruise Line Riverfront Hall
Visit us outside the trade show entrance and enter to win a seven night cruise aboard the newest and most innovative ship sailing from New York year-round – Norwegian Breakaway.
UATP
UATP offers membership to Insider’s Club, annual travel protection available exclusively to industry employees. Coverage includes travel accident protection (AD&D), baggage and trip delay, 24 hour worldwide emergency assistance and more. Enrollment is available to anyone eligible to receive industry-free or reduced-rate travel privileges for air, rail, hotel or cruise travel that are U.S., Canada, Puerto Rico or U.S. Virgin Islands residents. UATP will be giving away 10 memberships.
Viking Cruises Inc. Booth #306
Stop by Viking Cruises booth to enter to win an eight day cruise along the Danube River. Explore both sides of Hungary’s capital, traditional “Buda” and more cosmopolitan “Pest”. Experience Vienna’s imperial architecture and explore a baroque cathedral and stroll cobbled streets lined with half-timbered houses in Germany. Savor the tastes of authentic dishes and learn about local legends on this fantastic cruise.
Mexico Tourism Board and Yucatan Tourism Board Booth #318
Register today for the ASTA Destination Expo in Merida, Yucatan (March 27-30, 2014) and 3 people will win the following prizes! 4-night stay at the Fiesta Americana Merida plus 2-nights at the Hacienda Xcanatun and a “treasure hunt” shopping tour in Merida; 4-night stay at the Hyatt Regency Merida plus 2-nights at the Hacienda Sotuta de Peon and a “treasure hunt”shopping tour in Merida; 4-night stay at the Presidente Intercontinental Merida plus 2-nights at the Hacienda Temozon and a “treasure hunt” shopping tour in Merida. This is valid for 1 room for 1-2 people only during the ASTA Destination Expo Merida (March 27-30, 2014).
Special Offers & PrizesAll prizes will be given away on the trade show floor on Wednesday and Thursday. You must be present to win!
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Awards Five Awards will be presented over the course of the Convention.
17 SEPT Tuesday
Young Professional of the Year Award
For the young professional agent who demonstrates exceptional enthusiasm for the industry and engagement in ASTA. The nominees will be selected by their peers, and a committee of past winners will select the winner. Presented at the Opening General Session on 17 Sept Tuesday.
ASTA Chapter Award
For the Chapter who leads the pack in terms of meetings/ events, new member recruitment and retention. Nominations and winner selected by the head of the Chapter Presidents Council. Presented at the Opening General Session on 17 Sept Tuesday.
ASTA Chapter Advocacy Award
For the chapter that has gone above and beyond in its support for ASTA’s advocacy efforts, including ASTAPAC fundraising, grassroots lobbying and new member recruitment. Nominees and winner selected by ASTA quantitative data analysis. Presented at the Advocacy Dinner, 17 Sept Tuesday.
18 SEPT WednesdayASTA’s Extra Mile Award
For the travel agent who has gone above and beyond for their clients. Awards are based on votes received from thousands of consumers and travel agent peers. This award is sponsored by Auto Europe and will be presented at the General Session on 18 Sept Wednesday.
Innovation Award
For the most innovative travel company. Hundreds of suppliers have been nominated by travel agents and consumers. This award is sponsored by Comcast Spotlight and will be presented at the General Session on 18 Sept Wednesday.
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Spotlight InterviewsGreater Fort Lauderdale Convention & Visitors Bureau
Nicki Englander Grossman, President, Greater Fort Lauderdale Convention & Visitors Bureau
Nicki E. Grossman was named president of the Greater Fort Lauderdale Convention & Visitors Bureau in 1995. Ms. Grossman’s
responsibilities include the administration of the Greater Fort Lauderdale Convention & Visitors Bureau and the sales, marketing, promotion, advertising, and publicity arm of Broward County’s convention and tourism efforts.
WHAT’S THE 2014 FORECAST FOR TRAVEL TO GREATER FORT LAUDERDALE?
The forecast is Sunny! With 45 consecutive months of growth in visitor numbers and hotel occupancy, all signs point to a bright year ahead. To escalate the progress, the GFLCVB is launching a We Love Travel Agents booking incentive. Book stays in Greater Fort Lauderdale hotels for two or more nights, using ANY method, and receive a $25 American Express gift card. Your guests will receive a Hello Sunny welcome gift upon hotel check-in. The top producing agent will win a three-night beach getaway, roundtrip flight to FLL and dinner certificate. Travel agent incentives are available on bookings made September 18 - October 31, 2013. For details visitwww.sunny.org/weloveagents
WHAT VISITOR TRENDS ARE YOU SEEING?
The diversity of the Greater Fort Lauderdale destination is reflected in the diversity of our visitors. Multigenerational travel has increased, with record numbers of family reunions, as well as destination weddings, and amateur sporting events where parents and grandparents attend. International visitation is up. Sawgrass Mills continues to be a major draw, along with beaches and exotic Everglades. The Fort Lauderdale-Hollywood International Airport completes an expansion in 2015 to accommodate 25% more flights. Cruise vacations from Port Everglades, homeport for 44+ ships, passengers are arriving early and staying a day later to ease the stress of travel and enjoy a pre and post cruise vacation. Millennials are discovering off-the-beaten-path experiences and an underground arts scene.
HAS LUXURY TRAVEL REBOUNDED?
Post-recession luxury has taken on new meaning for the affluent. They are more savvy and mindful of purchases and increasingly comfortable spending on high-worth items, as long as quality and service are guaranteed. Legacy brands are their mainstay, but they are willing to experiment based on positive word of mouth and trusted recommendations and reviews. The Greater Fort Lauderdale Vacation Like a VIP summer promotion highlights the Lauderdale Luxe Collection of higher-end properties from The Ritz-Carlton, Fort Lauderdale to the Pillars, voted top Florida hotel by Conde Nast Travel readers. www.sunny.org/luxe
Sabre Travel Network
Chris Kroeger, Senior Vice President, Sabre Travel Network
Chris is senior vice president of marketing for Sabre Travel Network, a leading provider of solutions for the travel industry. Chris has served on the ASTA Allied Marketing Council and on the NBTA (now GBTA)
Allied Leadership Council, and in 2011 was named ASTA Allied Member of the Year. Chris leads a team of dedicated professionals focused on creating a thriving marketplace to meet the needs of buyers and sellers of travel. Learn more at www.sabretravelnetwork.com.
CAN YOU DESCRIBE THE EVOLUTION OF SABRE AND ITS FOCUS TODAY?
At a technology company, “evolution” happens constantly and quickly. Some in our industry still refer to Sabre as a “global distribution system” (GDS), but we’ve moved beyond distribution to what is now the world’s leading travel marketplace. Sabre ensures that buyers can efficiently shop, purchase and manage travel. And we provide suppliers with access to a global buyer network, enabling them to differentiate themselves in new and exciting ways. Our focus is on continually innovating that marketplace, whether it’s providing mobile tools for agents and their travelers or enabling agents to access unique, custom offers from suppliers to targeted travelers.
WHAT INVESTMENTS IS SABRE MAKING TO HELP TRAVEL AGENCIES?
We constantly work to ensure that our shopping capabilities are second to none. And we’ve also brought many new
15
capabilities to market during the past 12 to 18 months and have more on the horizon. One example is the Sabre Red App Centre, the industry’s first B2B travel app marketplace. It lets agents download specific apps that tailor their Sabre Red Workspace to meet their unique needs. TripCase Connect gives agencies a robust communication platform to stay connected with travelers on the go. And we recently announced TruTrip, a new service that will give agents a more comprehensive view into their customers’ itineraries, enabling them to provide a higher level of service. Through TruTrip, agents will have visibility into more elements of a trip regardless of where those elements were booked.
TELL US MORE ABOUT SABRE’S CULTURE.
We believe we have the best team in travel, employees who bring talent, passion, commitment, customer focus and innovation. Advocacy is also an integral part of our corporate culture -- advocacy for our industry and our community. Our record and involvement in this area is something we are proud of and something our customers have recognized us for. On the community side, we place great emphasis on being a responsible corporate citizen. Last year, we launched Passport to Freedom, an initiative to raise awareness about human trafficking, child exploitation and the unsuspecting role our industry may play. We were the first travel technology company and the eighth U.S.-based company to sign the ECPAT Code of Conduct. The Code now has more than 1,000 members worldwide. I encourage convention attendees to learn more about these programs and how they and their company can make a meaningful difference. One way to start is by adding the national human trafficking tip hotline to your mobile phone: 1-888-3737-888. All of us as travelers and in the travel industry can be the eyes to make a difference in this effort. Without a doubt, we are an engaged group at Sabre, and it all starts with our culture of helping customers solve the complex problems and opportunities they face.
Norwegian Cruise Line
Camille Olivere, Senior Vice President, Sales, America, Norwegian Cruise Line
Camille Olivere joined Norwegian Cruise Line in March 2009. As Senior Vice President, Sales, Americas, Olivere is responsible for leading the company’s Americas travel agency, corporate meetings, incentive and charter sales channel.
CAN YOU ELABORATE ON THE ROLE AND RELATIONSHIP NORWEGIAN HAS WITH THE TRAVEL AGENT COMMUNITY?
Norwegian’s ‘Partners First’ philosophy defines our commitment to the trade through four pillars: Investment in travel partner success, a complete focus on being easy to do business with, a commitment on how we conduct direct business and listening and taking action. Travel partners are critical to our business and every decision that is made at Norwegian is through the lens of ‘How will this affect our travel partners?’
WHAT DOES 2014 LOOK LIKE FOR NORWEGIAN?
We grew 10% in 2013 and will be growing 48% in the Caribbean alone in 2014 with the launch of Norwegian Breakaway’s sister ship, Norwegian Getaway, sailing year-round from Miami starting in February. Our new Breakaway Plus and Plus II ships delivering in October, 2015 and March, 2017 will bring another 30% increase in Norwegian cruise capacity. What’s different is that we are deploying most of our new capacity in North America – not overseas – giving North American travel partners a significant opportunity to make more money from cruising. This is why Norwegian should be your cruise line of choice.
WITH SUCH CAPACITY GROWTH, HOW DO YOU PLAN TO FILL SO MANY NEW SHIPS?
Our goal is to be the travel partners’ and our guests’ cruise line of choice, thus we need to offer the best onboard product in the business, always be the innovator, always be one step ahead of our competition and always put travel partners first. Every travel partner in North America has a personal contact at Norwegian through their Business Development Specialist or Manager (if you don’t know who it is, send a quick email to [email protected]). Our trained sales team is keen to build long-lasting relationships, providing co-op marketing funds as well as opportunities to visit and sail aboard Norwegian’s ships. Beyond that you have a direct connection to me, 24/7 on Facebook at www.facebook.com/colivere.
16
Meet the Speakers
Richard FainRoyal Caribbean Cruises, LTD
Mike FegleyIHG
Vicki Freed, CTC Royal Caribbean International
John HanrattyTravel Impressions
Zane KerbyASTA
Chris KroegerSabre Travel Network
Scott KnutsonCosta Cruise Line
Torstein HagenViking Cruises
Mike Marchev, CTCMarchev’s Business Builders
Nicole Mazza TRAVELSAVERS and NEST
Yanik HoylesIATA
Emilio Gonzales, Ph.D.Miami-Dade Aviation Department
Marc CavaliereSouth African Airways
Jackie FriedmanNexion
Camille Hoheb Wellness Tourism Worldwide
John MarshMarsh Consulting
Dr. Carolin LusbyFIU
John LovellBreton Village Travel
Jason ColemanJason Coleman, Inc.
John JacksonKorean Air
17
Eben Peck ASTA
Gary MurphyAmaWaterways
John PittmanASTA
Paul RudenASTA
Ryan McGredyMoraga Travel, LLC
Lisa Simon, CTPNTA
Andy StuartNorwegian Cruise Line
Mark McMullen, CTCANSIRA
Nina Meyer, CTC, MCC, DS—Express Travel
Olga RamudoExpress Travel
Sam PodbereskyU.S. Dept. of Transportration
Kevin SheehanNorwegian Cruise Line
Will TateManagement Alternatives
Pamela Wright, CTCThe Hertz Corporation
Ann van LeeuwenNACTA
Michael Merrithew, MBA—Merit Travel Group, Inc.
Arnie WeissmanTravel Weekly
Jack Zemp, CPCUUStiA
Mark Pestronk P.C. Attorney
Melissa TeatesASTA
Steve Smith Japan Airlines
Anne Marie MoebesWell-Being Travel, Inc.
Mark MurphyMark Murphy Travels
NOT PICTURED: Jeff Saless, Delta; Renee-Marie Stephano, Medical Tourism
Association
FOR TRAVEL INDUSTRY SUPPLIERSOur monthly magazine, email marketing and website promotions offer Travel Industry Suppliers your most cost effective and results producing marketing tools to reach the Travel Agent Community.
JAX FAX Travel Marketing • www.jaxfax.com • 52 West Main St Milford CT 06460 • 203-301-0255
JAX FAX Travel Marketing Welcomes All Delegates to the ASTA Global Convention
FOR TRAVEL AGENTSFor 41 years, JAX FAX Travel Marketing has being providing the Travel Agent Community information on:
• Worldwide Destinations • Industry Supplier News
• Consolidator Airfares • FAM Trips and Industry Events
• International Airlines • And much more in every issue
Visit us at Booth 157
19
AGC Schedule of EventsTIME EVENT LOCATION
15 SEPT Sunday
1:00p-6:00p ASTA Board of Directors Meeting Orchid CD
6:30p-8:30pASTA Board of Directors Dinner Sponsored by: Amadeus North America and Marriott International
16 SEPT Monday
8:00a-5:00p Registration Open Riverfront Hall Foyer, Lobby Level
8:00a-11:00a ASTA Board of Directors Meeting Orchid CD
10:00a-1:30p Royal Caribbean Majesty of the Seas Ship Inspection Port of Miami
10:00a-1:30p Norwegian Cruise Lines Norwegian Sky Ship Inspection Port of Miami
12:00p-6:00p Golf Outing at the Turnberry Isle Resort Turnberry Isle Resort
2:00p-3:15p Education Breakout Sessions
How to Make $ on Your Website
Presented by: Mark McMullen, AnsiraTuttle South, Terrace Level
Moments of Truth
Presented by: Mike Marchev, CTC, Mike Marchev AssociatesTuttle North, Terrace Level
2:00p-4:00pInternational Travel Agents SummitSponsored by: ABC Global Services
Hibiscus AB, Terrace Level
7:00p-9:30pOpening Event at Miami Marriott Biscayne BaySponsored by: Greater Miami Convention and Visitors Bureau
Miami Marriott Biscayne Bay
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TIME EVENT LOCATION
17 SEPT Tuesday8:00a-5:00p Registration Open Riverfront Hall Foyer, Lobby Level
8:30a-10:00a Opening General Session
Welcome Remarks, Paul Ruden, ASTA
Sandra Soellner, Sabre Travel Network
Nina Meyer, Chairman, ASTA
Zane Kerby, President & CEO, ASTA
Award Presentation – Young Travel Professional of the Year AwardRyan McGredy, Moraga Travel
Award Presentation – Chapter AwardLeo Zabinski, Classic Travel
James L. Knight Center, Level Three
10:15a-12:00pNTA-ASTA Hispanics in Travel CaucusSponsored by: Sabre Travel Network
Presentations include: Olga Ramudo, Express Travel Emilio Gonzales, Ph.D., Director, Miami-Dade Aviation Department Fernado Amarol, Sabre Travel Network
The Hispanic Traveler Research Project by ASTA, NTA and Florida International University
Hibiscus A, Terrace Level
10:15a-12:00p ASTA’s Young Professionals Society Summit Meeting is open to YPS members only.
Hibiscus B, Terrace Level
10:15a-12:00p Education Breakout Sessions
How to Make Money with the Airlines
Moderated by: Mark Murphy, travAlliancemedia
Panelists: John Edward Jackson, Korean Air; Marc Cavaliere, South Afri-can Air; Steve Smith, Japan Airlines; Jeff Saless, Delta Airlines
Brickell North, Terrace Level
Negotiate Like a Pro
Presented by: Will Tate, Management AlternativesTuttle South, Terrace Level
A Declaration of Independents: The Perils, Pitfalls and Benefits of Moving On (Changing Your Host/Consortium Partner)
Moderated by: Ann van Leeuwen, NACTA Panelists: Jackie Friedman, NEXION; Nicole Mazza, TravelSavers; Stephanie Lee, Host Agency Reviews
Brickell South, Terrace Level
Winning Corporate Clients
Presented by: Mike Marchev, CTC, Mike Marchev AssociatesTuttle North, Terrace Level
CRM from Pull to Push
Presented by: John Marsh, Marsh ConsultingBrickell Center
10:30a-12:30p Corporate Advisory Council MeetingMeeting is open to CAC members only.
Orchid CD, Terrace Level
YPS
21
TIME EVENT LOCATION
12:00p-1:30p All Delegate Lunch Jasmine and Upper and Lower Promenade, Terrace Level
12:30p-1:30pCorporate Advisory Council and Premium Members Lunch Sponsored by: Enterprise Holdings. Lunch is open to CAC and Premium Members Only.
Monroe/Flagler, Terrace Level
1:30p-3:30pASTA Premium Members MeetingOpen to Premium Members Only.Sponsored by: Amadeus North America, Travel Insured International, Travelport, The Hertz Corporation
Hibiscus AB, Terrace Level
1:30p-2:45p Education Breakout Sessions
Moments of Truth
Presented by: Mike Marchev, CTC, Mike Marchev AssociatesTuttle North, Terrace Level
How to Make $ on Your Website
Presented by: Mark McMullen, AnsiraBrickell Center, Terrace Level
Negotiate Like a Pro
Presented by: Will Tate, Management AlternativesTuttle South, Terrace Level
The Future of the Vacation Cruise Experience Moderated by: James Shillinglaw, Agent@HomePanelists: Andy Stuart, Norwegian Cruise Lines; Vicki Freed, CTC, Royal Caribbean International; Scott Knutson, Costa Cruise Lines; Gary Murphy, AmaWaterways
Brickell North, Terrace Level
The Complaint Opportunity: Turning a Negative into a Positive Tuttle Center, Terrace Level
21st Century Niche Travel Markets
Moderated by: Anne Marie Moebes, TMR Panelists: Camille Hoheb, Wellness Tourism Worldwide; Renee-Marie Stephano, Medical Tourism Association; Regina Binder, Culinary Travel, Mandala Research
Brickell South, Terrace Level
3:00p-3:45p Product Seminars
Sabre Travel Network Tuttle North, Terrace Level
Puerto Rico Tourism Company Tuttle Center, Terrace Level
Norwegian Cruise Line Brickell South, Terrace Level
Recommend Magazine Brickell North, Terrace Level
Estonian Tourist Board Tuttle South, Terrace Level
Mexico Tourism Board and Yucatan Tourism Board Orchid CD, Terrace Level
Tourism Marketing Company of Saxony Brickell Center, Terrace Level
4:00p-5:00p ASTA Town Hall Meeting James L. Knight Center, Level Three
5:15p-6:00p ASTA Press Conference Azalea B, Terrace Level
7:00p-10:00p
Advocacy Dinner Sponsored by: Sabre Travel Network
Tickets must be purchased in advance.
Villa Woodbine
22
18 SEPT Wednesday8:00a-5:00p Registration Open Riverfront Hall Foyer, Lobby Level
7:30a-8:45a ASTA Chapter Presidents Council Meeting Orchid CD, Terrace Level
8:45a-10:00a Education Breakout Sessions
Finding Success in Brick and MortarPresented by: John Lovell, Breton Village Travel
Tuttle Center, Terrace Level
Critical Legal Issues for the Frontline Travel Agent Presented by: Mark Pestronk, P.C., Attorney
Tuttle North, Terrace Level
Travel Insurance: Enhance Your Bottom Line While Protecting Your Customers and Your Business Presented by: John Pittman, ASTA and Jack Zemp, UStiA
Brickell Center, Terrace Level
You Too Can Be On YouTube Presented by: Mike Marchev, CTC, Mike Marchev Associates
Tuttle South, Terrace Level
Social Media: beyond the basicsPresented by: Jason Coleman, Jason Coleman, Inc.
Brickell South, Terrace Level
Working the Cloud (Premium Member Only Session)
Presented by: MicrosoftBrickell North, Terrace Level
9:30a-11:30aAllied Marketing Council Meeting Meeting open to members of Allied Marketing Council Only.
Hibiscus A, Terrace Level
10:15a-11:30a Education Breakout Sessions
CRM from Pull to Push Presented by: John Marsh, Marsh Consulting
Tuttle Center, Terrace Level
Achieving Business Excellence: Benchmark Data for Travel Agency Owners and ManagersPresented by: Melissa Teates, ASTA
Tuttle South, Terrace Level
Government Affairs and Regulatory Update: What You Need to Know and Do to Protect Your Business Presented by: Eben Peck, ASTA and John Pittman, ASTA
Brickell Center, Terrace Level
Critical Legal Issues for Travel Agency Owners Presented by: Mark Pestronk, P.C., Attorney
Tuttle North, Terrace Level
10:45a-12:00p
Selling in the Digital Age: the Secrets of Technology, Search Engine Optimization and Social MediaPresented by: Mark Murphy, travAlliancemedia
Brickell North, Terrace Level
12:00p-1:30p General SessionRemarks from ASTA President and CEO, Zane Kerby
Panel presentation Those in the Know IndustryModerated by: Marilee Crocker, Editor-in-Chief, Travel Market ReportPanelists: Pam Wright, Vice President, Sales Strategy and Operations, The Hertz Corporation; Americas Sales, IHG; John Hanratty, EVP, Chief Operating Officer, Travel Impressions; Ben Newell, Director fo Trip Case, Sabre Travel Network
Award Presentation – Extra Mile Award Sponsored by: Auto Europe
Award Presentation – Travel Innovation AwardSponsored by: Comcast Spotlight
James L. Knight Center, Level Three
23
1:45p-5:00p Trade Show and Lunch Riverfront Hall, Lobby Level
6:00p-7:00p Premium Members Reception
19 SEPT Thursday8:00a-11:00a Registration Open Riverfront Hall Foyer, Lobby Level
7:30a-8:45a ASTA Chapter Presidents Council Meeting Orchid CD, Terrace Level
8:30a-10:30a Trade Show Riverfront Hall, Lobby Level
10:45a-11:45a
General Session
Panel Presentation: Cruise CEO PanelPanel Moderator: Arnie Weissmann, Editor-in-Chief, Travel Weekly
Panelists: Richard Fain, Chairman & CEO Royal Caribbean Cruises Kevin Sheehan, President & CEO Norwegian Cruise Line Tor Hagen, CEO Viking Cruises
James L. Knight Center, Level Three
12:00p-1:00p
General SessionThe Honorable Hillary Rodham Clinton
Sponsored by Greater Fort Lauderdale Convention and Visitors Bureau
James L. Knight Center, Level Three
2:00p-5:00p
Complimentary Half-Day Sightseeing ToursIsland Queen Sightseeing Ship
Hop on Hop off Bus Tour—Beach Loop
Hop on Hop off Bus Tour—City Loop
Shake-A-Leg Water Front Center
Buses will leave from Hyatt
3:00p Bus to NACTA Annual Convention - Westin, Fort Lauderdale
20 SEPT Friday
9:00a-5:00p
Complimentary Full-Day Sightseeing ToursArt, Culture and Paella in Little Havana
Redland Tropical Trail Soft Adventure
Buses will leave from Hyatt
Puerto Rico, named among the top 13 “Hottest Travel Destinations of 2013” By Travel & Leisure, is where your clients want to be.
The award-winning Puerto Rico Travel Expert (PRTE) program educates you on the unique culture, history and attractions of this diverse destination; assists you in the sales process, then rewards you for your sales efforts with exciting booking rewards incentives!
Puerto Rico is a proud sponsor of the Aug. 26-Sept. 9 US Tennis Open in New York. Bask in the spotlight; begin your Puerto Rico marketing campaign today!
Two Easy Steps for Incredible Cash Rewards (up to $4,000!)*
Step One: Graduate from the General Course
Step Two: Enter bookings in the companion Rewards platform
Chance to win:
July 1, 2013 – Oct. 31, 2013 Bookings Contest
(Travel must be completed between July 1, 2013 and Jan. 1, 2014)
Prize Drawing Categories:
41-81+ rooms booked 1 winner: $4,000 CASH!
21 to 40 rooms booked 1 winner: $2,000 CASH!
11-20 rooms booked 2 winners: $1,500 CASH!
5-10 rooms booked 3 winners: $1,000 CASH!
1-4 rooms booked 6 winners: $500 CASH!
Plus, there will be iPad drawings for all non-winning agents (3 winners)!*Subject to change. For the latest contest details, and restrictions, access the Rewards/Incentives site in the
Puerto Rico Travel Expert Campus
Become a Puerto Rico Travel ExpertGo to www.seepuertorico.com, click on “For Travel Agents”
PuertoRico_backup_Aug13.indd 1 8/6/13 9:19 PM
25
1 6 S E P T – M O N D AY
2:00p – 3:15p
HOW TO MAKE $ ON YOUR WEBSITE (R)Presented by: Mark McMullen, ANSIRALocation: Tuttle South, Terrace Level
This seminar is not about creating or improving a website. It is a dialogue on ways to make money via your website. It will start with the difference between ways to make money with a website versus ways to make MORE money from the website. Want to understand the difference while learning how to monetize your website? Then join the dialogue.SAMA/TECH
MOMENTS OF TRUTH (R)Presented by: Mike Marchev, CTC, Mike Marchev AssociatesLocation: Tuttle North, Terrace Level
The Moments of Truth seminar will demonstrate how every “touch point” your customer has with you creates a unique moment of truth and these add up to a positive impression of your business or a negative one. Attendees will develop a personal moments of truth log to take back and evaluate their business’s customer impressions. SAMA
1 7 S E P T – T U E S D AY
HOW TO MAKE MONEY WITH THE AIRLINESModerated by: Mark Murphy, travAlliancemedia
Panelists: John Edward Jackson, Korean Air; Marc Cava-liere, South African Air; Steve Smith, Japan Airlines; Jeff Saless, Delta AirlinesLocation: Brickell North, Terrace Level
Expect this session to be highly interactive. Here attendees get to participate in a dialogue with airline representatives that includes sharing the various ways agents can make money via ancillary fees, overrides, add on fees, even commissions. SAMA/TECH/OPER
NEGOTIATE LIKE A PRO (R)Presented by: Will Tate, Management AlternativesLocation: Tuttle South, Terrace Level
Negotiations in the 20th century were about win-win. The concept was for the parties to each walk away feeling like winners. For the 21st century, it is about creating value and confirming what is really on the table. In this seminar you will learn how to distinguish the value proposition in any negotiation.SAMA/OPER
CRM FROM PULL TO PUSH (R)Presented by: John Marsh, Marsh ConsultingLocation: Tuttle Center, Terrace Level
CRM (customer relationship management) From Pull to Push will clarify a common marketing and promotion strategy. The “push” promotional strategy aims at creating demand for a product or offer and offering the product directly to the consumer. The “pull” strategy is more of a sales strategy that draws the consumer to you. How can you make this work for you?SAMA/OPER
Seminar DescriptionsPuerto Rico, named among the top 13 “Hottest Travel Destinations of 2013” By Travel & Leisure, is where your clients want to be.
The award-winning Puerto Rico Travel Expert (PRTE) program educates you on the unique culture, history and attractions of this diverse destination; assists you in the sales process, then rewards you for your sales efforts with exciting booking rewards incentives!
Puerto Rico is a proud sponsor of the Aug. 26-Sept. 9 US Tennis Open in New York. Bask in the spotlight; begin your Puerto Rico marketing campaign today!
Two Easy Steps for Incredible Cash Rewards (up to $4,000!)*
Step One: Graduate from the General Course
Step Two: Enter bookings in the companion Rewards platform
Chance to win:
July 1, 2013 – Oct. 31, 2013 Bookings Contest
(Travel must be completed between July 1, 2013 and Jan. 1, 2014)
Prize Drawing Categories:
41-81+ rooms booked 1 winner: $4,000 CASH!
21 to 40 rooms booked 1 winner: $2,000 CASH!
11-20 rooms booked 2 winners: $1,500 CASH!
5-10 rooms booked 3 winners: $1,000 CASH!
1-4 rooms booked 6 winners: $500 CASH!
Plus, there will be iPad drawings for all non-winning agents (3 winners)!*Subject to change. For the latest contest details, and restrictions, access the Rewards/Incentives site in the
Puerto Rico Travel Expert Campus
Become a Puerto Rico Travel ExpertGo to www.seepuertorico.com, click on “For Travel Agents”
PuertoRico_backup_Aug13.indd 1 8/6/13 9:19 PM
Find the right combination of sessions that are right for you and your organization.
SALES/MARKETING | TECHNOLOGY | OPERATIONS SAMA TECH OPER
(R) = Session Repeats
26
A DECLARATION OF INDEPENDENTS: THE PERILS, PITFALLS AND BENEFITS OF MOVING ON (CHANGING YOUR HOST/CONSORTIUM PARTNER)Moderated by: Ann van Leeuwen, NACTA Panelists: Jackie Friedman, Nexion, Nicole Mazza, TravelSavers, Stephanie Lee, Host Agency ReviewsLocation: Brickell South, Terrace Level
You like your host, your consortium, or maybe you don’t, and you want something more. This session will help you focus on the key features that are important when selecting a host agency or consortium. It will also explore the benefits and pitfalls of striking out on your own. OPER
WINNING CORPORATE CLIENTSPresented by: Mike Marchev, CTC, Mike Marchev AssociatesLocation: Tuttle North, Terrace Level
Small corporate accounts can increase your profit margins and diversify your business model. Learn how to capture small corporate accounts and what services these accounts will be expecting. It is not about competing with the megas, it is about personalizing a suite of corporate services that you create and effectively deliver. SAMA
1:30p – 2:45p
MOMENTS OF TRUTH (R)Presented by: Mike Marchev, CTC, Mike Marchev AssociatesLocation: Tuttle North, Terrace Level
The Moments of Truth seminar will demonstrate how every “touch point” your customer has with you creates a unique moment of truth and these add up to a positive impression of your business or a negative one. Attendees will develop a personal moments of truth log to take back and evaluate their business’s customer impressions.SAMA
HOW TO MAKE $ ON YOUR WEBSITE (R)Presented by: Mark McMullen, AnsiraLocation: Brickell Center, Terrace Level
This seminar is not about creating or improving a website. It is a dialogue on ways to make money via your website. It will start with the difference between ways to make money with a website versus ways to make MORE money from the website. Want to understand the difference while learning how to monetize your website? Then join the dialogue.SAMA/TECH
NEGOTIATE LIKE A PRO (R)Presented by: Will Tate, Management AlternativesLocation: Tuttle South, Terrace Level
Negotiations in the 20th century were about win-win. The concept was for the parties to each walk away feeling like winners. For the 21st century, it is about creating value and confirming what is really on the table. In this seminar you will learn how to distinguish the value proposition in any negotiation.SAMA/OPER
THE FUTURE OF THE VACATION CRUISE EXPERIENCEModerated by: James Shillinglaw, Agent@Home
Panelists: Andy Stuart, Norwegian Cruise Lines; Vicki Freed, CTC, Royal Caribbean International; Scott Knutson, Costa Cruise Lines; Gary Murphy, AmaWaterwaysLocation: Brickell North, Terrace Level
Cruising has grown from less than one million passengers in 1983 to 2.3 million passengers in 1993 to 19 million passengers carried worldwide in 2011. Are you capturing your share of this growing, versatile and changing vacation industry? Come learn from cruise leaders who will share their experience and insights on where the cruise vacation is going.SAMA
21ST CENTURY NICHE TRAVEL MARKETSModerated by: Anne Marie Moebes, Travel Market Report Panelists: Camille Hoheb, Wellness Tourism Worldwide and Renee-Marie Stephano, Medical Tourism Association, Regina Binder, Mandala ResearchLocation: Brickell South
21st Century Niche Travel Markets is an overview of the fastest growing specialty markets and how to tap into them. Which niche markets are sustainable and which are likely to fast track profits? SAMA
THE COMPLAINT OPPORTUNITYPresented by: Kristi Long, ASTA; Kari Thomas, Will Travel; Mary Peters, Friendly TravelLocation: Tuttle Center, Terrace Level
Customer complaints can be tough to hear, but in today’s digital world not responding can cost you a lot of business. With Facebook, Twitter and user-review sites such as Yelp, it is easy to spread the bad news quickly and damage your reputation and business name in a hurry. Spend 75 quick minutes in this seminar and take away seven proven steps to handling complaints and keeping your customers coming back.SAMA/TECH/OPER
27
3:00p – 3:45p – Product Seminars
SABRE TRAVEL NETWORK: A DAY IN THE LIFE OF YOU.Location: Tuttle North, Terrace Level
Today, you have to fight for every customer to stand apart from competitors. You must provide better options and continuously show your value. Let’s face it, those are not easy tasks.
Fortunately, Sabre Travel Network has your back! Join this session to learn about the tools available to make your job simpler and more efficient. You’ll see how pieces of the Sabre Red portfolio -- including customer relationship management, mobile, and access to air, car and hotel content -- work together to help you shine.
PUERTO RICO TOURISM COMPANY: THE BEST OF PUERTO RICO…SEEPUERTORICO.COMLocation: Tuttle Center, Terrace Level
From East to West, from North to South, from over 500 years to space time! See our best Accommodations, Attractions, Beaches, Niches & our People in the oldest Commonwealth of the United States!
ESTONIAN TOURIST BOARDLocation: Tuttle South, Terrace Level
Estonia - a Nordic country with a twist - dramatic medieval heritage, set in a beautiful ecological haven, at the same time subversively chic. Estonia is new and upcoming destination in Northern Europe. Our country boasts the 3000-year-old crater of an iron meteorite that influenced the religions and customs of the Baltic Sea region. We have one of the most authentic Medieval Old Towns. Our language contains about a thousand words that date back to the last ice age. Being part of several different cultural areas at once, our country offers a wide range of sights and experiences. Come and find out why Estonia has become the fastest growing tourism destinations in Europe!
RECOMMEND MAGAZINE: RECOMMEND GUADALUPELocation: Brickell North, Terrace Level
A detailed presentation of the destination based on the upcoming Guadalupe Specialist Program created by Recommend magazine (launching in October 2013). An overview of the island and the niche travel markets it serves along with an array of attractions, sites and culinary options, as well as new fresh tools to help sell Guadalupe.
NORWEGIAN CRUISE LINELocation: Brickell South, Terrace Level
This is your chance to learn everything about Norwegian’s newest ships, Norwegian Breakaway and Getaway. You’ll not only be the first to hear all the latest news and announcements, but will also learn about Freestyle Cruising, Norwegian’s amazing growth trajectory and Partners First.
SAXONY TOURISMLocation: Brickell Center, Terrace Level
Saxony, in the south east corner of Germany is often crowned with many epithets such as “The Cultural Capital of Germany”, “ Florence on the Elbe”, “Music Capital of Germany”. Saxony played the most pivotal part in the reunification of Germany. Saxony were collectors and lovers of art, music and pioneered the concept of Museums and Art Galleries many centuries ago. Saxons are inventors. At the beginning of the last century, Chemnitz in Saxony recorded the largest number of trade marks in Germany. Besides technological discoveries Saxony is also home to the inventions of the first porcelain in Western hemisphere, Meissen, and the famous Nutcracker from the Ore Mountains. A Lange & Sohne’s factory in Glashutte produces some of the finest watches and timepieces in the world. A unique cultural landscape exists here. It is that hidden jewel of Germany that is waiting to be explored. It is a long story told in this fascinating product seminar. Come and discover the treasures of this “Art Capital of Germany”.
MEXICO TOURISM BOARD & YUCATAN TOURISM BOARDLocation: Orchid CD, Terrace Level
We invite you to attend the Mexico Seminar with focus on Merida & the Yucatan. Get your senses ready for an experience full of magic, color and warmth. Merida is the cultural capital of the Yucatan. A colonial & contemporary city and the gateway to discover the prehispanic culture of the Mayan people as it is inscribed in the great archaeological sites and the Spanish culture as manifest in the haciendas of the region.
In this seminar you will learn how to properly sell the Yucatan experience including: Archaeology, Culture, Nature, Gastronomy and Wellness and the advantages of attending the ASTA Destination Expo in Merida. Get the opportunity to win stays at stunning Boutique Hotels & Haciendas. We will be waiting you with open arms.
28
4:00p – 5:00p
ASTA TOWN HALL MEETING
A REVOLUTION IS UNDER WAY IN RETAIL TRAVEL SELLING. DO YOU KNOW WHAT IT MEANS FOR YOUR BUSINESS?Airlines are leading the way in changing how travel is sold. It’s called the New Distribution Capability (NDC), and it is changing how airline content reaches your clients through websites and travel agencies. What will NDC mean for you and your customers? How long before cruise lines and hotels follow? Its impact may be bigger than the elimination of airline commissions, and as important as automation itself. We will demo, decode and discuss the NDC and other visions of retailing. Learn what ASTA is doing to defend and enhance your industry. Learn what the changes mean for your business. Be prepared to act decisively. IATA will be there. The GDSs will be there. You need to be there too.
1 8 S E P T – W E D N E S D AY
8:45a – 10:00a
It is Finding Success in Brick and MortarPresented by: John Lovell, Breton Village TravelLocation: Tuttle Center, Terrace Level
The brick and mortar travel agency is still viable and successful. This seminar will explore marketing strategies and the keys to being financially profitable. Learn ways to create a customer experience and how to drive the consumer in your door.SAMA/OPER
CRITICAL LEGAL ISSUES FOR THE FRONTLINE TRAVEL AGENTPresented by: Mark Pestronk, P.C., AttorneyLocation: Tuttle North, Terrace Level
Regardless if you are a self-employed independent agent or employed in an agency, this seminar will help you understand and manage your risk when selling travel. Listen to leading industry attorney Mark Pestronk, as he opens your eyes to critical legal issues facing sellers of travel.SAMA/TECH
TRAVEL INSURANCE: ENHANCE YOUR BOTTOM LINE WHILE PROTECTING YOUR CUSTOMERS AND YOUR BUSINESSPresented by: John Pittman, ASTA and Jack Zemp, UStiaLocation: Brickell Center, Terrace Level
ASTA and UStiA will provide you with an overview of how to structure a travel insurance program that protects your customers and your business, and also contributes to your bottom line. This session will also provide you with an overview of the work ASTA and UStiA are doing on your behalf to implement a nationwide travel insurance licensing standard that will eventually replace a confusing, costly and outdated 50-state web of rules. Find out what this initiative means to your business and why it’s important. If you have questions about travel insurance, this is your opportunity to find answers. SAMA/OPER
YOU TOO CAN BE ON YOUTUBEPresented by: Mike Marchev, CTC, Mike Marchev AssociatesLocation: Tuttle South, Terrace Level
Thanks to faster connection speeds and shorter attention spans, video is becoming a necessary form for both engagement and positioning your small business. In this entertaining session Mike Marchev will cover both the rationale and mechanics of making your own YouTube video. By clearly explaining the step-by-step process along with optional considerations to enhance the professionalism of your finished video. Even if you do not have plans to produce an immediate video promotional snippet this year, this is one session you won’t want to miss.SAMA/TECH
WORKING THE CLOUDPresented by: MicrosoftLocation: Brickell North, Terrace Level(ASTA Premium Member-Only Session)
A recent survey of 1000 adults found a majority thought cloud computing actually referred to a “fluffy white thing.” Evidence that many computer users do not fully understand this new, important technology. In the computer world, clouds actually refer to far-away computer systems that store data using the internet. Users can then access that data from any computer or mobile device. Come learn how you can maximize the cloud for your business.TECH
29
SOCIAL MEDIA: BEYOND THE BASICSPresented by: Jason Coleman, Jason Coleman, Inc. Location: Brickell Center, Terrace Level
Remember when the “Internet” or “WWW” were the buzz words in communications and marketing. Today these are old school and buzz is around social media. This seminar is going to take you beyond the buzz and walk (not run) you through an open discussion on the role social media has in the travel industry and why thinking it will all go away soon is so very wrong.TECH
10:15a – 11:30a
CRM FROM PULL TO PUSH (R)Presented by: John Marsh, Marsh ConsultingLocation: Tuttle Center, Terrace Level
CRM (customer relationship management) From Pull to Push will clarify a common marketing and promotion strategy. The “push” promotional strategy aims at creating demand for a product or offer and offering the product directly to the consumer. The “pull” strategy is more of a sales strategy that draws the consumer to you. How can you make this work for you?SAMA/OPER
ACHIEVING BUSINESS EXCELLENCE: BENCHMARK DATA FOR TRAVEL AGENCY OWNERS AND MANAGERSPresented by: Melissa Teates, ASTALocation: Tuttle South, Terrace Level
How do your financials, GDS contract and employees’ productivity stack-up against your competitors? Could you be doing better? One of the most consistent challenges that face travel agency owners and managers is the ability to effectively benchmark against their peers. This presentation provides you with a broad overview of ASTA’s GDS, Service Fee, Financial and Labor and Compensation surveys that show the average ranges of financial and business performance of the travel agency industry. This session will help you assess the relative strength of your company as it exists today and develop goals for taking your company to the next level. TECH/OPER
REGULATORY COMPLIANCE: WHAT YOU NEED TO KNOW AND DO TO PROTECT YOUR BUSINESSPresented by: Eben Peck, ASTA and John Pittman, ASTALocation: Brickell Center, Terrace Level (ASTA Member-Only Session)
The Department of Transportation (DOT) is actively enforcing travel agency compliance of DOT rules, and travel agencies of all sizes and business models, have been hit with fines ranging from $10,000 to well over $100,000. The presentation will guide you through the complex maze of federal obligations that apply to travel agents today including the key aspects of ASTA’s Travel Agency Regulatory Compliance Handbook. Bring your questions...we have the answers.SAMA/TECH/OPER
CRITICAL LEGAL ISSUES FOR TRAVEL AGENCY OWNERSPresented by: Mark Pestronk, P.C., AttorneyLocation: Tuttle North, Terrace Level
As the owner of a travel agency, you move at the speed of sound, one issue after another. But are you missing critical legal considerations that put you and your business at risk. Join leading travel attorney Mark Pestronk, for a dynamic need to know session.OPER
10:45a-12:00p
SELLING IN THE DIGITAL AGE: THE SECRETS OF TECHNOLOGY, SEARCH ENGINE OPTIMIZATION AND SOCIAL MEDIAPresented by: Mark Murphy, travAlliancemediaLocation: Brickell North, Terrace Level
The Internet has permeated just about every aspect of business and has done the same for the travel industry and how travel is sold. Travel agents have been faced with the battle of modern technology, but instead of battling, how about competing...and winning? Join travAlliancemedia CEO Mark Murphy (as seen on the Today Show, Fox News and CNN) as he shares his experiences and shows travel agents how to adapt to the digital age and build sustainable businesses that leverage your current high touch approach, with the tools of today’s high tech world. Learn how to leverage technology, search engine marketing and social media to build your business. SAMA/TECH/OPER
EXECUTIVE SEDANS3 Passengers
PASSENGER VANS10 Passengers
MERCEDES BENZ 6003 Passengers
MERCEDES SPRINTER VANS11 Passengers
CADILLAC ESCALADES6 Passengers
MINI BUSES10-29 Passengers
STRETCH LIMOUSINES6-10 Passengers
MOTOR COACH49-59 Passengers
TOLL FREE: 877.809.5466LOCAL: 305.271.4900FAX: 305.279.8182WEBSITE: WorldwideTransportation.comE-MAIL: [email protected]
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1-800-BOOK-A-LIMOBOOTH #139Emelisa Bourdier53 E 34th StNew York, NY 10016Tel: (212) 213-0302Fax: (877) [email protected] proudly services thousands of travel agents, tour operators, meeting planners and travel professionals worldwide. Provid-ing specialized services which include meet & greet service at airports, on-site dispatch assistance, event coordinators, guided tours, unguided tours, and motor coaches for large groups.
A2B TRANSFERSBOOTH #108Adam McKnight1st Floor, West Lodge, Station ApproachWest Byfleet Surrey KT14 6NGUnited KingdomTel: 0044-1483 804 [email protected] Transfers is the leading provider of airport transfers and private transfers worldwide. We provide the highest level of service at great value-for-money prices.
ABC GLOBAL SERVICESBOOTH #203
SPONSOR
Valerie Leipziger6400 Shafer Ct, Ste 225Rosemont, IL 60018Tel: (402) [email protected] With more than three decades of travel industry leadership, ABC Global Services offers comprehensive hotel solutions in thousands of cities and personalized service and support to travel consultants worldwide.
ALASKA VISIT ANCHORAGEBOOTH #118 Marsha Barton 524 W Fourth Ave Anchorage, AK 99501 Tel: (907) 276-4118 Fax: 907-278-5559 [email protected] www.anchorage.net Anchorage Alaska is a dream destination. We have mountains, glaciers, wildlife, hiking, biking, walking trails, the Alaska Railroad, and more than 8,000 hotel rooms and extraordinary Alaska dining options. Every-thing you would want in an Alaska vacation is here!
ALLIANZ GLOBAL ASSISTANCEBOOTH #205Richard Aquino9950 Mayland DriveRichmond, VA 23233Tel: (804) 285-3300richard.aquino@allianzassistance.comwww.allianztravelinsurance.comAllianz Global Assistance is a leader in travel insurance and global assistance, with operations in over 30 countries worldwide. Our superior service, proprietary software and global strength allow our business to add value to yours.
AMADEUS NORTH AMERICA, INC. BOOTH #230
SPONSOR
Carolyn Cauceglia 9250 NW 36th St Miami, FL 33178 Tel: (305) 499-6119 [email protected] Amadeus is a leading transaction processor and provider of advanced technology solutions for the global travel and tourism industry.
AMAWATERWAYS BOOTH #602 Diane Horan 21625 Prairie St Chatsworth, CA 91311Tel: (800) 626-0126 [email protected] www.amawaterways.com AmaWaterways operates the finest fleet and provides all-inclusive river cruise vacations on the great waterways of Europe, Russia, Vietnam and Cambodia.
AMTRAK BOOTH #115 Michael DeAngelo 10 G Street NE, Ste 3E-563 Washington, DC 20002 Tel: (202) 906-4579 [email protected] Amtrak is America’s Railroad®, the nation’s intercity passenger rail service and its high-speed rail operator. A record 31.2 million passengers traveled on Amtrak in FY 2012 on more than 300 daily trains.
ATS AUTOMATION SERVICES BOOTH #129 Jan Misley P.O. Box 70022 Springfield, OR 97475 Tel: (503) 650-0073 [email protected] www.ATSgds.com ATS Automation Services provides Travelport GDS (Apollo and World-span) automation solutions to travel agencies by offering high net segment revenue, flexible short term contracts, no shortfall and no seg-ment requirements. Convenient and profitable conversions are available to Sabre/Amadeus users.
Exhibitor List
EXECUTIVE SEDANS3 Passengers
PASSENGER VANS10 Passengers
MERCEDES BENZ 6003 Passengers
MERCEDES SPRINTER VANS11 Passengers
CADILLAC ESCALADES6 Passengers
MINI BUSES10-29 Passengers
STRETCH LIMOUSINES6-10 Passengers
MOTOR COACH49-59 Passengers
TOLL FREE: 877.809.5466LOCAL: 305.271.4900FAX: 305.279.8182WEBSITE: WorldwideTransportation.comE-MAIL: [email protected]
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AUTO EUROPE LLC SPONSOR
BOOTH #216Imad Khalidi PO Box 7006 39 Commercial St Portland, ME 04112 Tel: (207) 842-2000 [email protected] www.autoeurope.com For over 56 years, Auto Europe has been a leader in worldwide car rent-al services. In recent years, we have expanded our services to include over 8,000 car rental locations in over 130 countries worldwide.
AVANTI DESTINATIONS BOOTH #113 Paula Ruidiaz-Navarrete 1629 SW Salmon St. Portland, OR 97205 Tel: (503) 821-9430 Fax: (503) 821-9417 [email protected] www.avantidestinations.com As a provider of quality international travel experiences, we deliver authentic, personally selected products backed by excellent customer service. We use innovative technology with a human touch and pro-mote mutual respect and appreciation for our employees, customers, and suppliers.
AVIS BUDGET GROUP BOOTH #117 Randy Mohr 580 Bessie Coleman Drive Chicago, IL 60560 Tel: (630) 880-7854 [email protected] Avis and Budget are two of the leading Car rental companies in the world, with innovative agent programs like Unlimited Budget. Stop by our booth to see how you earn big by enrolling in Unlimited Budget!
AVOYA TRAVEL BOOTH #227 Lauren Tait 5201 Blue Lagoon Drive, Ste 900 Miami, FL 33126 Tel: (760) 305-5061 [email protected] www.JoinAvoya.com Avoya Travel’s goals are to increase the incomes of its Independent Agencies. Avoya offers independent travel businesses access to Live Leads™, an established reputation, increased income potential, Instant Commission™, education and specialization, award-winning technolo-gy, exclusive competitive consumer advantages, and more!
BERKELY - PROFESSIONAL LIABILITY/ ERRORS & OMISSIONSBOOTH #224Greg Takehara300 Jericho Quadrangle Jericho, New York 11753 Tel: (800) 803-1213Fax: (516) [email protected]
Aon Affinity Berkely Travel provides a comprehensive, worldwide gener-al and professional liability policy to 8,000 travel companies. The policy covers the legal and indemnity expenses associated with claims involving bodily injury, property damage, and errors and omissions.
BOYD GAMING CORPORATION BOOTH #502Javier Guizar 4000 West Flamingo Road Las Vegas, NV 99103 Tel: (702) 367-7111 Fax: (702) 367-8419 [email protected] www.boydgaming.com Boyd Gaming Corporation offers the magic of Las Vegas with a different view; full service, off-strip hotels, casinos, meeting/banquet space, restaurants, bowling, bingo, exercise facilities, entertainment, superb service, appealing prices, numerous locations. Stay where, “It’s good to B-Connected.”
C & H INTERNATIONAL BOOTH #119 Jeffrey Gundlach 4751 Wilshire Blvd, Ste 201 Los Angeles, CA 90010 Tel: (323) 933-2288 [email protected] www.CNHINTL.com With 20 locations nationwide and over 300 dedicated employees, C&H International has become the leading international air consolidator. We take pride in our 31 year history of incomparable service to the travel community, with over 80 airline partner contracts worldwide.
CARNIVAL CRUISE LINESBOOTH #300Meegan Broussard3655 NW 87th AvenueDoral, FL 33178Tel: (305) [email protected] is “The World’s Most Popular Cruise Line®”, with 24 ships operating 3 to 18 day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, Europe, Bermuda, South America, Panama Canal, and Tahiti and Fiji Islands.
CELEBRITY CRUISES BOOTH #133 Rosey Rodriguez 1050 Caribbean Way Miami, FL 33132 Tel: (305) 262-6677 [email protected] Celebrity Cruises’ iconic “X” is the mark of modern luxury, with its cool, contemporary design and warm spaces; dining experiences where the design of the venues is as important as the cuisine and the amazing service.
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CITSLINC INT’L, INC. BOOTH #137 Leo Liu 9 Shell Beach Newport Coast, CA 92657 Tel: (949) 637-6688 Fax: (949) 715-0897 [email protected] www.citslinc.com Citslinc believes that the promotion of international business develop-ment can improve the living standard of people worldwide and change their way of life.
CLUB MED USA BOOTH #326
Client : CLUB MEDLOGO CLUB MED QUADRIDate : 18/02/05Responsable : ELIE HASBANI
661 C
466 C
C M Y K
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Patrick Mitchell 6505 Blue Lagoon Drive, Ste 225 Miami, FL 33137 Tel: (305) 925-9128 Fax: (305) 325-9045 [email protected] www.clubmed.us In its 64th year, Club Med is the creator and innovator of all-inclusive holidays offering upscale vacations for families, couples and friends to over 70 exclusive resorts all around the world.
COMCAST SPOTLIGHT BOOTH #312
PartnersponsorChris Ellis One Comcast Center, 35th Floor Philadelphia, PA 19103 Tel: (215) 285-7771 [email protected] www.comcastspotlight.com Comcast Spotlight is the advertising sales division of Comcast Cable, helping put the power of cable to use for local, regional and national advertisers.
COSTA CRUISES INC.BOOTH #300Scott Knutson, CTC 200 South Park Road, Ste 200 Hollywood, FL 33021Tel: (954) 266-5610Fax: (954) [email protected] Cruises, awarded “World’s Best” by Travel and Leisure Magazine, is Europe’s #1 cruise line. “Cruising Italian Style” on Costa’s innovative fleet, it’s the leader in the Med, Dubai, and the Far East, and sails to
over 600 destinations worldwide.
COZUMEL WEDDING PLANNER BOOTH #102 Stephanie Skiba Calle 2 Nte Entre 50 y 50 Biis Cozumel Q. Roo 77600 Mexico Tel: 52 - 987-872-4878 [email protected] www.cozumelweddingplanner.com We are a full service destination wedding planning company in Cozu-mel, Mexico.
CSA TRAVEL PROTECTIONBOOTH #327Frank DaSilva4181 Ruffin Road #150San Diego, CA 92123Tel: (858) [email protected] Travel Protection proudly manages and administers all aspects of quality travel insurance and emergency services for our business part-ners and direct consumers from our headquarters in San Diego, CA.
CUNARD LINE BOOTH #300 Lydia De Leon24305 Town Center Dr., Santa , CA 91355Tel: (800) 541-0333 [email protected] Line, operator of The Most Famous Ocean Liners in the World, Queen Mary 2, Queen Victoria and Queen Elizabeth, sails legendary voyages including Transatlantic Crossings, the Americas and World Voy-ages. Call 1.800.7-Cunard or visit www.OneSourceCruises.com.
DISCOVER TRAVEL AND TOURSBOOTH #155Andrew GrieveInternational HousePierpont StreetWorcester, UK WR11YDTel: (877) 477-8534agrieve@discovertravelandtours.comwww.discovertravelandtours.comDiscover Travel & Tours has grown to be one of the UK’s leading in-bound tour operators. As a premier destination management company, we offer specialist knowledge of the UK and Ireland from a dedicated team of experienced multinational travel professionals.
ENSEMBLE TRAVEL GROUPBOOTH #116 Joseph Jiffo 29 West 36th Street, 8th Floor New York, NY 10018 Tel: (212) 545-7460 Fax: (212) 545-7428 [email protected] www.joinensemble.com Ensemble Travel Group, founded in 1968 as Greater Independent Association of National Travel Services (GIANTS), is a proactive, own-er-involved international travel agency network of approximately 850 members in the U.S. and Canada. To learn more, visit www.joinensem-ble.com or call 212-545-7460.
ESTONIAN TOURIST BOARD BOOTH #147 Kristiina Ojamaa Lasnamäe 2 Tallinn Estonia Tel: +372 6 279 778 Fax: +372 6 279 701 [email protected] www.visitestonia.com
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Estonia - a Nordic country with a twist - dramatic medieval heritage, set in a beautiful ecological haven, at the same time subversively chic. Welcome to Estonia!
FUNJET VACATIONSBOOTH #3138907 N Port Washington RdMilwaukee, WI 53201Tel: (414) 934-1163www.funjetagent.comFunjet Vacations is committed to travel agents’ success by consistently working to bring lucrative earning opportunities, the best deals around, and the highest quality of service. We provide travel agents with the tools they need to ensure success.
GOGO LLC BOOTH #100 Kathee Muldermans 1250 N. Arlington Height Road Itasca, IL 60143 Tel: (630) 647-1400 [email protected] www.gogoair.com Gogo is a global leader of in-flight connectivity and a pioneer in wireless in-flight digital entertainment solutions. Using Gogo’s exclusive products and services, passengers with Wi-Fi enabled devices can get online on more than 1,800 Gogo equipped commercial aircraft.
GREATER FORT LAUDERDALE CONVENTION & VISITORS BUREAU FOYER
PrimesponsorNicki Grossman100 E Broward Blvd Ste 200Fort Lauderdale, FL 33301Tel: (954) 765-4466www.sunny.orgThe GFLCVB team is ready, willing and able to serve you. We can help you plan your vacation or your meeting. From your initial inquiry to dining and entertainment recommendations to the plane ride home, our experienced and professional staff is your concierge to the community.
GREATER MIAMI CONVENTION & VISITORS BUREAU
Partnersponsor
BOOTH #200 Linda Stilmann 701 Brickell Avenue, Ste 2700 Miami, FL 33131 Tel: (305) 539-3000 [email protected] www.miamiandbeaches.com Miami. “Cruise Capital of the World”, should always be your first and last Port of Call. Boasting unique natural attractions and sophisticated “arts & culture” scene, diverse culinary offerings, world class shopping, tropical cosmopolitan background with pristine beaches.
GROUNDLINKBooth #107Jill Solomon134 West 37th St, 2nd FloorNew York, NY 10018Tel: 212-527-7428www.groundlink.comGroundLink, the next generation car service, is transforming the ground transportation industry with technology. We provide easy, consistent and on-time ground transportation for travelers worldwide while pro-
viding travel agents, meeting planners and travel professionals with the tools to be successful.
HAHN AIR BOOTH #125 Steve Beck 333 South Seventh Street, Ste 2270 Minneapolis, MN 55125 Tel: (651) 335-9465 Fax: (612) 886-2492 [email protected] www.hahnair.com Hahn Air is known as the specialist of passenger airline ticketing and airline distribution worldwide. Present in virtually all markets around the globe Hahn Air enables travel agents to issue e-tickets for the vast majority of airlines in all GDSes.
HICKORY GLOBAL PARTNERS, LLC BOOTH #232 Bill Furman 777 Atlantic Ave, Ste 300 Delray Beach, FL 33483 Tel: (561) 900-2535 Fax: (561) 431-8405 [email protected] www.hickorytravel.com Hickory has evolved into a true value-driven global partnership between agencies and suppliers. Our robust hotel, one-of-a kind air and lucrative revenue share programs generate new revenue and increase profitability of current business for our partners.
HOLLAND AMERICA LINEBOOTH #300Dave Fields300 Elliott Ave. West Seattle WA 98119Tel: (800) [email protected] America Line’s Premium Cruise Experience features spacious, elegant mid-sized ships; gracious, award winning service; worldwide itineraries; extensive activities and enrichment programs and sophis-ticated, five-star dining inspired by the world renowned chefs of our Culinary Council.
IATAN (INTERNATIONAL AIRLINES TRAVEL AGENT NETWORK)BOOTH #222Tom Greenway703 Waterford Way, Ste 600Miami, FL 33126Tel: (305) [email protected] is the Key to Global Recognition for US Travel Professionals. IATAN’s unique programs are geared to the US travel industry, adding value to traditional, corporate and home-based agencies, independent contractors, meeting planners and other travel intermediaries.
INSURE AMERICA BOOTH #217 Dan Francis 1145 Clark St Stevens Point, WI 54481 Tel: (715) 346-1847
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Fax: 715-295-5078 [email protected] www.insureamerica.com Insure America, a member of the Noel Group of companies, is owned and operated by John Noel and provides customized errors and omis-sions coverage for the travel industry.
INTERCONTINENTAL HOTELS GROUP BOOTH #228 Marie Vandervoort 3 Ravinia Drive Atlanta, GA 30346 Tel: (212) 852-6442 [email protected] www.ihg.com A global company with 9 hotel brands. With over 4,600 hotels and nearly 674,000 rooms in nearly 100 countries around the world.
IRRO-REISEN BOOTH #604 Jessica Irro Roland-Brandin-Strasse 2 Luechow 29439 Germany Tel: +49-0-5841-6446 Fax: +49-0-5841-6405 [email protected] www.coach-charter-germany.com We are a German coach/bus charter company with more than 40 years of experience in travel business offering bus and coach charter within Germany and all over Europe.
JAX FAX TRAVEL MARKETING MAGAZINE BOOTH #157 Doug Cooke 52 West Main St Milford, CT 06460 (203) 301-0255 [email protected] www.jaxfax.com
KARAVAN TRAVEL TURKEY BOOTH #149 Giancarlo Baltazzi Halaskargazi Cad. Gazi Ethempasa Sitesi No:112 K:7 Osmanbey Istanbul 34371 Turkey Tel: +90 212 247 5044 Fax: +90 212 233 31 06 [email protected] www.karavanturkey.com Operating since 1969 and with 5 offices nationwide, Karavan Travel-Tur-key provides a wide range of services for Group & FIT Travel, Cultural and Biblical Tours, Guaranteed Departure Land and Land/Cruise Tours in co-operation with Louis Cruises.
KOREA TOURISM ORGANIZATION BOOTH #418 Luis Maravi 2 Executive Dr, Ste 750 Fort Lee, NJ 07024 Tel: (800) 868-7567 [email protected] www.visitkorea.or.kr KTO is the official Korean government entity in charge of promoting travel and tourism to Korea. We support travel trade professionals in creating, expanding, and marketing their Korean tour programs.
LAS VEGAS CONVENTION/VISITORS AUTHORITYBOOTH #506 Kelly Messina 3150 Paradise Rd Las Vegas, NV 89109 Tel: (702) 892-0711 [email protected] www.lasvegas.com Beyond the 24-hour-a-day casino excitement, Las Vegas offers some of the best restaurants, the most unique entertainment options and the greatest variety of resort accommodations in the world.
LOWCOSTBEDS.COM BOOTH #110 Tawn Downs 3455 Peachtree Rd. NE Atlanta, GA 30326 Tel: (404) 488-3084 [email protected] www.lowcostbeds.com LOWCOSTBEDS.COM is the leisure travel agent’s best choice for online hotel accommodations. With 190,000 properties globally, from 5-star luxury to 2-star simplicity, we have something for everyone. Our prices are amazingly low, and taxes and resort fees are always included.
MEXICO TOURISM BOARD AND YUCATAN TOURISM BOARD
PartnersponsorBOOTH #318Jose Barquin1399 SW 1st Avenue, 3rd FloorMiami, FL 33130Tel: +52 55 5278 [email protected] is your go-to place for information and ideas on planning a trip to Mexico. Explore travel destinations and activities, and book accommodations and tours.
MSEWE TRAVEL CO LTDBOOTH #424Kassim KassimMisufiniChake Chake-Pemba, Tanzania 363Tel: [email protected] Travel is a dynamic travel agency offering clients flexible, af-fordable travel packages, backed by superior service. We are specialists in all East African safaris and Diving , and custom design packages to suit your budget and taste. Msewe Travel also offers the very best in heritage and adventure tours.
NACTAFOYERAnn van Leeuwen1101 King St, Suite 200Alexandria, VA 22314Tel: 877-226-2282www.nacta.com The National Association of Career Travel Agents (NACTA) is the foremost Travel Industry Association dedicated to providing the finest education, training, networking and representation of Career Travel Agents. Our Suppliers and Host Agency partners find NACTA members to have a strong reputation and are highly regarded as the best of the independent and home based agents.
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NASSAU PARADISE ISLAND PROMOTION BOARD BOOTH #112 Claudette Davis 1200 South Pine Island Rd., Ste 700 Fort Lauderdale, FL 33324 Tel: (954) 888-5907 Fax: (954) 236-0733 [email protected] www.NassauParadiseIsland.com NPI Promotion Board functions as a Convention and Visitors Bureau. We are proud to offer a wide range of beautiful resorts and hotels, magical beaches and lots of entertainment for your enjoyment.
NATIONAL TRANSACTION CORPORATIONBOOTH #220Megan Fravel11951 NW 37th StCoral Springs, FL 33065Tel: (954) [email protected] We offer: Competitive credit card processing for high risk travel agents, deposits 24 hrs from transaction, no holds on funding, Trams, Sabre Red, ARC Integration, mobile & Ecommerce processing methods, and Swiped Rates for face to face credit card processing.
NORWEGIAN CRUISE LINEENTRANCECamille Olivere Diamondsponsor7665 Corporate Center Drive Miami, FL 33126 Tel: (305) 436-4457 [email protected] www.ncl.com/ Norwegians cruise like no other people on earth. With more choices of what to do and see, and more freedom to do it your way. We call it Freestyle Cruising®. You just might call it the best vacation ever.
OCEANIA CRUISES BOOTH #127 Joseph Eastep 8300 NW 33rd St Miami, FL 33122 Tel: (305) 514-2300 Fax: (305) 514-3990 [email protected] www.oceaniacruises.com Oceania Cruises® offers unrivaled cuisine, luxurious accommodations and exceptional personalized service at an extraordinary value. The line’s award-winning itineraries visit more than 330 ports aboard our mid-size ships: the 684-guest Regatta and Nautica, and the 1,250-guest Marina and Riviera.
PRINCESS CRUISES BOOTH #300 Lydia De Leon24305 Town Center Dr. Santa Clarita, CA 91355Tel: (800) 541-0333 [email protected] As the Consummate Host, Princess Cruises allows you to escape com-pletely from your daily routine and responsibilities, providing a relaxed, rejuvenating retreat from which you can explore the world. Call 1.800.PRINCESS or visit www.OneSourceCruises.com.
PUERTO RICO TOURISM COMPANY BOOTH #206 Yolanda Figueroa 1115 N. Hilldale Ave. Los Angeles, CA 90069 Tel: (787) 721-2400 [email protected] www.seepuertorico.com Puerto Rico is a complete destination that offers a contrast of activi-ties that includes Golf, Spa, Destination Weddings, Culture & History, Nature& Adventure. All of this within the convenience of the United States. No Passport is Required!
RADISSON RESORT PORT CANAVERAL BOOTH #223 Shannon Early 8701 Astronaut Blvd Cape Canaveral, FL 32920 Tel: (407) 784-0000 Fax: (321) 783-7718 [email protected] www.radisson.com/capecanaveralfl
RECOMMEND BOOTH #226
Partnersponsor
Matthew Bray 5979 NW 151st St, Ste 120 Miami Lakes, FL 33014 Tel: (305) 828-012. Fax: (305) 826-6950 [email protected] www.recommend.com
ROYAL CARIBBEAN INTERNATIONAL BOOTH #135 Rosey Rodriguez 1050 Caribbean Way Miami, FL 33132 Tel: (305) 539-6031 [email protected] Royal Caribbean International is an award-winning global cruise brand with a 40-year legacy of innovation and introducing industry firsts never-before-seen at sea. The cruise line features an expansive and unmatched array of features and amenities.
RUSHMYPASSPORT.COM BOOTH #114 Paula Cobb 319 Clematis St, Ste 1004 West Palm Beach, FL 33401 Tel: (866) 578-9458 Fax: (561) 514-0333 [email protected] www.expeditedtravel.com RushMyPassport.com and RushMyTravelVisa.com is the leader in pro-viding safe and secure expedited Passports and Travel Visas. We were voted # 1 for customer service and speed by the Wall Street Journal and Washington Post.
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SABRE
Diamondsponsor
BOOTH #212 Sandra Soellner 3150 Sabre Drive Southlake, TX 76092 Tel: (682) 605-2391 [email protected] Sabre is a global technology company. Our innovative technology is used by more than a billion people around the world to plan, book and get to their destination at a time and price that’s right for them.
SCENIC CRUISES BOOTH #141 Anita Sinnott 20 Park Plaza, Ste 903 Boston, MA 02116 Tel: (866) 689-8611 [email protected] Scenic Cruises, provides the Ultimate River Cruise Experience with an All-Inclusive Luxury philosophy. With over 25 years of experience in cre-ating memories of a lifetime, the company is defined by the customer centered vision of its founding owner, Glen Moroney.
SEABOURNBOOTH #300Peggy McNeil300 Elliott Ave. West Seattle, WA 98119(800) [email protected] is consistently ranked among the world’s top travel choices for cruising. Our intimate ships visit the most desirable destinations world-wide, sailing to the heart of landmark cities, as well as to hidden gems where larger vessels cannot follow.
SHADOWS OF AFRICA USA BOOTH #201 Jake McCormick PO Box 5415 Reno, NV 89513 Tel: (800) 559-9144 [email protected] www.shadowsofafrica.com Shadows of Africa is a Tanzanian company owned and operated locally. We offer custom safaris with individual attention to details and custom-er service. We are there every step of the way from arrival to departure. You can count on us.
SHORE EXCURSIONS GROUP/TOURSALES.COM BOOTH #215 Shannon Garrett 135 Weston Road, Ste 230 Weston, FL 33326 Tel: (954) 846-9190 [email protected] www.shoreexcursionsgroup.com and www.toursales.com Shore Excursions Group and TourSales.com are the leading companies in providing thousands of commissionable excursions and day tours in hundreds of cities worldwide with the easiest to use technology and best guarantees.
SILVERSEA CRUISES, LTD. BOOTH #219
PartnersponsorEllen Bettridge 110 E Broward Blvd Fort Lauderdale, FL 33301 Tel: (800) 722-9955 [email protected] www.silversea.com Silversea Cruises is recognized as an innovator in the luxury segment, offering guests a highly personalized travel experience aboard its seven intimate, all-suite vessels. Traveling to all seven continents, Silversea blends an atmosphere of cozy sophistication with breathtaking world-wide destinations.
SIXT RENT A CAR LLC BOOTH #120 Stephanie Woelfel 1489 SE 17 ST, Ste 2A Fort Lauderdale, FL 33316 Tel: (888) 749-8227 [email protected] www.sixt.com Sixt is a leading full range mobility provider: car or van rental, limousine service, leasing or car purchase. The Sixt service is available in 105 coun-tries at 4,500 branches. Sixt is bookable through all major GDS systems.
SPECIAL NEEDS GROUP BOOTH #209 Tensi Westreicher 302 NW 1st Street Dania Beach, FL 33004 Tel: (954) 585-0575 Fax: (954) 585-0577 [email protected] www.specialneedsgroup.com Special Needs Group is the leading global provider of special needs equipment in the travel industry. We offer a broad range of special needs equipment including wheelchairs, scooters, oxygen, walkers and more. Travel agents earn 10% commission on all rentals.
STAR ALLIANCEBOOTH #143 Dave DeFossey1200 S Pine Island Road, Ste 650 Plantation, FL 33324 Tel: (954) [email protected] The Star Alliance network is the leading global airline network, with the highest number of member airlines, daily flights, destinations and countries flown to.
THE HERTZ CORPORATION BOOTH #151 SPONSOR Maurice Honor 225 Brae Blvd Park Ridge, NJ 07656 Tel: (201) 307-2422 [email protected] Hertz operates the Hertz, Dollar and Thrifty brands. Hertz is the largest worldwide airport car rental brand, and operates approximately 8,800 locations in 150 countries. Dollar and Thrifty are also global with around 1,580 locations in 80 countries.
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THE VENETIAN RESORTBOOTH #504 Brenda Klausmann 3355 Las Vegas Boulevard South Las Vegas, NV 89109 Tel: (702) 414-1000 [email protected] www.venetian.com The Venetian® and The Palazzo®, the world’s largest Five Diamond, Four Star resort destination, offers a degree of luxury unavailable any-where else in Las Vegas. This all-suite resort, includes more than 7,000 suites, dining, spa and shopping. It’s all inside.
THOR, INC. BOOTH #123 Lisa Larson 12202 Airport Way #150 Broomfield, CO 80021 Tel: (303) 439-4100 Fax: (303) 466-0123 [email protected] www.thortravelservices.com THOR is a travel services company that provides sales, travel services and products to the world’s leading travel providers. THOR offers discounted and commissionable supplier programs, which its member travel agents use to book the best suppliers for their travelers.
TOURISM MARKETING COMPANY OF SAXONYBOOTH #429Hans-Jurgen GollerBautzner Strasse 45/47 Dresden, D-01009, Germany Tel: [email protected] Saxony Tourism is the destination management company for Sax-ony, Germany’s No. 1 cultural destination. We provide information, itineraries, marketing support and fam trips for travel agents and tour operators.
TRAVEL AGENT MAGAZINEBOOTH #103Stephanie Gordon 757 Third Avenue, 5th FloorNew York, NY 10017Tel: (888) 552-4346sgordon@questex.comwww.travelagentcentral.comTravelAgentCentral.com is the travel trade’s most frequented website attracting over 100,000 unique visitors monthly. Fueled by the powerful team behind Travel Agent magazine, TravelAgentCentral.com is the established resource for the industry’s for travel agents who drive to-morrow’s business based on today’s news.
TRAVALLIANCEMEDIA BOOTH #211 Courtney Love 593 Rancocas Rd Westampton, NJ 08060 Tel: (856) 505-1400 [email protected] As travAlliancemedia, we continue to lead the industry with cut-ting-edge media, education and relationship marketing, and consumer
engagement products that connect leisure travel brands to agents and millions of their customers
TRAVEL GUARD BOOTH #145
PartnersponsorRobert Ford 3300 Business Park Dr Stevens Point, WI 54482 Tel: (800) 826-1300 [email protected] Travel Guard is a worldwide leader in travel insurance and assistance services. Travel Guard helps leisure travelers solve problems and manage risks. Travel Guard’s global reach, unparalleled service quality and proven operational capabilities allow clients to receive best-in-class care.
TRAVEL PLANNERS INTERNATIONAL, INC. BOOTH #131 Ken Gagliano 2500 Maitland Center Pky, Ste 130 Maitland, FL 32751 Tel: (407) 331-3888 Fax: (321) 422-7708 [email protected] www.MyHostTravelAgency.com Whether you are an experienced agent or starting a new career in this exciting industry, we are the right Host Agency for you. We pay you 70%, 80% or 90% commission and we power you with everything you need.
TRAVELEX INSURANCE SERVICES, INC. BOOTH #213 Deb Auxier 1121 N 102nd Ct, Ste 202 Omaha, NE 68114 Tel: (402) 505-7002 [email protected] www.travelexinsurance.com Travelex Insurance Services meets the diverse needs of today’s traveler ranging from leisure & corporate, groups, wholesale & more. We cover basic trips to luxury vacations, offering primary coverage, family friendly options, commission protection, personalized trainings & superior customer service.
TRAVELSAFE INSURANCE, A DIVISION OF CHESTER PERFETTO AGENCY, INCBOOTH #106 Debbie Hole 40 Commerce Drive Wyomissing, PA 19610 Tel: (610) 678-0373 Fax: (800) 303-6015 [email protected] www.travelsafe.com TravelSafe Insurance offers comprehensive travel insurance plans that include coverage for Trip Cancellation, Trip Interruption, Trip Delay, Baggage and Personal Effects loss, Medical Expense and Emergency Evacuation as well as 24/7 assistance for emergencies and much more.
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TRAVELSAVERSBOOTH #218Kathryn Mazza71 Audrey AveOyster Bay, NY 11771Tel: (516) [email protected] Travelsavers is a global travel marketing company representing 3000 agencies in 26 countries.
TURKISH CULTURE AND TOURISM OFFICE BOOTH #332 Janset Batibay 825 3rd Ave5th Floor New York, NY 10022 Tel: (212) 687-2194 Fax: (212) 599-7568 [email protected]
U.S. DEPT. OF STATE - MIAMI PASSPORT AGENCY BOOTH #225 Ivette Rodriguez 1501 Biscayne Blvd. Suite 210 Miami, FL 33132Tel: (305) 810-0760 Fax: (305) 810-0766 [email protected]
UNIQUE VACATIONS BOOTH #121 Alice McCalla 2nd Fl 4950 SW 72nd Ave Miami, FL 33155Tel: (305) 284-1300 Fax: (847) 201-2551 [email protected] www.sandals.com
VACATION EXPRESS BOOTH #111 Deborah Tortoriello 3495 Piedmont Rd Bldg 11, Ste 400 Atlanta, GA 30305 Tel: (404) 321-7742 Fax: (404) 393-4828 [email protected] vacationexpress.com Vacation Express, one of the largest Tour Operations in the United States, offering air and hotel packages to over 35 destinations with a focus on seasonal Charter service through-out Mexico, The Caribbean, and Costa Rica.
VACATION.COM BOOTH #600 Jo-Ann Scichilone 1650 King Street Ste 450 Alexandria, VA 22314 Tel: (703) 535-5505 Fax: 703-740-4171 [email protected] www.joinvacation.com Vacation.com facilitates “The Power of the Partnership” between preferred suppliers and its agency members. Profit-boosting benefits include enhanced commissions; air and marketing programs; technology platforms; training and networking; and unique cruise and hotel prod-ucts. Visit www.joinvacation.com or call 800.848.8756.
VIKING CRUISES INC. BOOTH #306
Partnersponsor
Clelia Riley 5700 Canoga Aye, Ste 200 Woodland Hills, CA 91367 Tel: (818) 227-1234 [email protected] www.vikingrivercruises.com
WATERLOO HOTEL MANAGEMENT LTDBOOTH #221Lizzie CoureyP.O. Box 622 2 Princess Drive, Grace Bay Providenciales, Turks and Caicos Islands Tel: (649) [email protected] Hospitality management group specialized in hotels, resorts, and mari-nas in Turks and Caicos.
WORLD’S LEADING CRUISE LINESBOOTH #300Laura Rivieccio3655 NW 87th AveMiami, FL 33178Tel: (305) 406-5384lrivieccio@carnival.comwww.worldsleadingcruiselines.comWorld’s Leading Cruise Lines is part of Carnival Corporation & plc, one of the largest vacation companies in the world. With six unique cruise lines and thousands of destinations and activities to choose from, WLCL inspires you to discover your best vacation experience.
WORLDWIDE TRANSPORTATIONBOOTH #434
SPONSOR
Felicia King15001 NW 42nd Avenue, Bldg 47Miami, FL 33054Tel: (877) 809-5466Felicia@worldwidetransportation.comwww.worldwidetransportation.comWorldwide Transportation is a chauffeured driven company headed by professionals committed to your success by delivering a highly personal-ized level of service that exceeds your expectations.
Dear ASTA Global Convention Attendees,
Welcome to Miami, I look forward to seeing you throughout the show. It would be great to speak with you in person, so please stop by and visit us during the trade show in the foyer area of the Riverfront Hall. The following are two NACTA offers available for show attendees:
Save $25* off for when you become a new member of The National Association of Career Travel Agents! Visit the NACTA/ASTA booth to receive the coupon code OR email at [email protected] and reference the ASTA Convention Membership promo. (*Offer is valid from Sept 16-19, and you must qualify via application process)
Come join us! While you are here in sunny Florida, experience Fort Lauderdale first hand with NACTA at the 2013 NACTA Annual Convention. This event is taking place at the Westin Fort Lauderdale Beach Resort immediately following the ASTA Global Convention. An exciting line up of speakers, workshops for travel professionals, social events and most meals are included. Come see what the NACTA community is all about! Act now for a special “last call” promotion; come see us in foyer area of the Riverfront Hall for more information.
We look forward to seeing you!
Ann van Leeuwen NACTA Vice President
NACTA 2013 Annual Convention
Travel Agents are
GREATWe want to give a BIG THANK YOU to all the Extra Mile Award nominations that came in. If we could, we would give an award to each and every one. Travel Agents are GREAT.
The Extra Mile Award is sponsored by
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ASTAPAC Salutes 2013 DonorsThanks to ASTAPAC, the foundation for ASTA’s lobbying work, the voices of travel agents are being heard in the debates that affect our industry the most. Our political influence is strengthened by the industry leaders listed below, and we are extremely grateful for their support.
— Deb Mangas, Chair, ASTAPAC Board of Governors
Politically empowers travel agents
Provides necessary access to key lawmakers
Produces legislative results
The American Society of Travel Agents Political Action Committee (ASTAPAC) is a special fund established under the federal election laws to allow ASTA to collect personal, voluntary contributions from travel agent members for the purpose of supporting political candidates and parties. ASTAPAC has been raising the Society’s political profile since 1979. Put simply, our advocacy successes are thanks to the travel agents and agencies who contribute to our PAC program.
SUPERNOVAS ($5,000)Chemla, Alexandre (Altour)Sabre PAC
NOVAS ($1,000+)Coleman, Jason (Jason Coleman, Inc.)Enterprise Holdings PACExpedia PACFriedman, Jackie (Nexion)Hale, Roger (ADTRAV)Lewis, Dennis (World Travel Service)Orens, Steve (Plaza Travel)Ovation Travel GroupRamos, Osvaldo (Travel Store)Thomas, Lee (Altour)Tzell Travel GroupUpchurch, Matthew (Virtuoso)
GOVERNOR’S CLUB ($500+)Best Travel, Inc.Block, Roger (Travel Leaders Franchise Group)Bourgeois, Linda (Travel Leaders/LMR)Breton Village TravelCasto, Marc (Casto)Dixon, Michael (Travelink/American Express)Greenwald, Michael (Personalized Travel)Haire, William (Travelink/American Express)Haskins, John (Viking Travel Service)Haskins, Margaret (Viking Travel Service)Howes, Brian ( Universal/Accent Travel)Klebanow, Peter (Ultramar Travel
Management)Mahtani, Sunil (Ovation Travel Group)Mangas, Deborah (Menno Travel/American
Express)Matthews, Lauren (Viking Travel Service)Mazza, Jim (TravelSavers Partner Services)Meyer, Nina (Express Travel)Peters, Mary (Friendly Travel)Powell, Vicki (Viking Travel Services)Sanchez, Jorge (Mena Tours & Travel)Spain, Susan (Virtuoso)Stock Mickelson, Gloria (Travel Leaders
Franchise Group)Wilson-Buttigieg, Jennifer (Valerie Wilson
Travel)Zabinski, Leo (Classic Travel)Zelaya, Marilyn (Willow Glen Travel Agency)
PRESIDENTS CLUB ($250+)Banks, Philip (Legacy Travel)Boche, Amy (Blue Ribbon Business Travel
International)Buckner, Lisa (Corporate Travel Solutions)Bursch, Frederic (Bursch Travel/American
Express)Carol’s Travel ServiceCoyle, Bill (Encompass the World Travel)Gardner, Joanne (The Travel Specialist)Haymaker, Richard (Viking Travel Service)Held, Ernie (Held Travel Bureau)Hess, Alan (Hess Corporate Travel)Hudak, Cheryl (Mark Travel Corp.)Jackson, Thomas (World Travel Bureau)Kraemer, Neal (Carrousel Travel/American
Express)Landis, Geoffrey (Menno Travel/American
Express)Lovell, John (Vacation.com)McGredy, Ryan (Moraga Travel)Merit Travel GroupPinheiro, Scott (Santa Cruz Travel)Poland, Robert (Don’t Go There Personal
Travel Advisors)Polk, Robert (Polk CTM)Premo,Michael (Airlines Reporting
Corporation)Risser, Doug (Menno Travel/American
Express)Roach, Robert (Roche’s Travel) Rosen, Karl E.(Towne Centre Travel & Cruises)Seifert, Mary Louise (Welcome Aboard
Vacation Center)USA International TravelVerboom, JoAnne (Travel By Gagnon)Wallace, Hope (ADA Travel)Willow Glen Travel Agency
TEAM 100 ($100+)Aft, Susan (Aft Enterprises) Albright, Cynthia (International Travel
Specialist)Allegra, Marilyn (Grove Travel)Ardis, Rick (Ardis Travel)Barbeito, Daphne (Cruceros To Go)Becker, Randi (The Mark Travel Corp.)Biver, Susan (VIP International Travel)
Blaa, Eileen (Global Connections Travel Service)
Blackwood, Idella (AARCO Travel Agency)Boomgarden, Victoria (Best Travel, Inc.)Brawley, John (Premier Travel Service)Brown, Patricia (Viking Travel Service)Burger, Les (Ladera Travel)Byrne, Patrick (MPB Travel Service)Cimino, Anthony (Journeys International)Cole, Ron (Travelport)Colombo, Barbara (Travelogue)Cooper, Donna (Donna’s Travel-n-Tours)Costagliola, Joann (Paradise Travel Agency)CRC Travel, Inc.Cunningham, Cindy (Viking Travel Service)Daniels, Patti (PS Travel)Davis, Laura (Viking Travel Service)Demers, Paul (Supreme Travel)Elking, Robert (Grandview Travel)Erickson, Cindy (Viking Travel Service)Estill, George (Estill International Travel
Service)Faifer, Nora (Altair Travel & Cruises)Farrell,Lynn (Foremost Travel and Tours)Faust, Pamela (Silhouette Travel)Flanagan, Mary Pat (CIE Tours International)Formento, Carole (Viking Travel Service)Fredericks, Marilyn (Oakbrook Travel)French,Robert(Wayne Griffin Travel)Fritz, Sharon (Viking Travel Service)Furlan, Linda (Viking Travel Service)Gagala, Jo-Marie (J & C Travel)Gedansky, David (Travel Leaders)Geiser, Betsy (Uniglobe Travel International)Gelaude, Diane (Blue Horizon Travel and
Yacht Charters)Giampa, Joanne (World Class Travel)Goodenow, Wendy (HNL Travel Associates)Gray, Ruth Ann (Valentin Imperial Maya
Resort) Gregory, Jeff (All-Inclusive Vacations) Haas, Nita (Viking Travel Service)Hager, Patricia(Protravel International)Hager, Marie (Shama Travel)Hartline, Amy(Viking Travel Service)Hill, Angela (Viking Travel Service)Hill, John (Viking Travel Service)Hillside Travel
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Holland AmericaHoppe, Elizabeth (Lisa Hoppe Travel
Consulting)Howes, Lois (Superior Travel)Jathas, Barbara (Skyway Travel Service)Jiffo, Joe (Ensemble Travel)Jones, Charles (Cruise Vacations)Kalisz, Carol (Viking Travel Service)Karuhn, Laurette (Hinsdale Travel Service)Kelly, Kimberly (Viking Travel Service)Kozon, Linda (Viking Travel Service)Krueger, Mary(Butterfly Travel International)Kruse, Neelie (Cary Travel Express)Launer, Kim (Royal Travel & Tours)Lekki, Carol (Carol’s Travel Service)Lindberg, Marilyn (Viking Travel Service)Linderholm, Susan (Value Travel)Lindsey, Stuart(Orland Square Travel)Louis, Judith (Sentinel Travel)Lucking, Cynthia (Unique Travel Service)Lukasik, Laura (Viking Travel Service)Mack, Gerald (Dutch Broadway Travel)Marshman, Judy (World Class Travel)Maxwell, Barbara (Viking Travel Service)Maxwell, Lynda (Destinations Inc.)McCue, Bill (Travel Matters)McElligott, Evan (Longer Vacations)Meil, Samarah(Amarillo Travel Network)Mena Tours & TravelMinoletti, Ginger (Bay World Travel & Tours)Morley, John (AAA Allied Group)Mosey, Graham (World Group Travels)MSP Travel GroupMurphy, Kate (Wings Travel Group)Nelson, Linda (Signal Mountain Travel)Northen, Maya (Chimera Travel)O’Riordan, John (World Class Travel)Osborne, Jim (Virtuoso)Paczosa, Susan(Tri-Seasons Travel)Peterson, Virginia (MSP Travel Group)Pinales, Nilda (Nilda’s Travel Service)Powers, Steve (Hidden Treasure Tours)Quinn, Debra (Viking Travel Service)Raymer, Susan (Viking Travel Service)Reuther, Mary Margaret (Reuther &
Associates)Reynolds, Isaac (Reynolds Travel)Richer, Sheri (Travel Guard)Ritter, Diana (Diana Ritter Village Travel)Rubinsohn, Bill (Rubinsohn Travel)Sanchez, Giselle (Mena Tours & Travel)Santo, Marge (Viking Travel Service)Sattizahn, Richard (RMA Travel & Tours)Sattler, Monique (Viking Travel Service)Scharf, Howard (Travel 100 Group)Schlagel, Kathleen (Viking Travel Service)Schneider, Kimberly (Viking Travel Service) Schneider, Mary Ann (Viking Travel Service)Schwartz, Richard (Dream Travel)
Seddelmeyer, Christine (Seddelmeyer Travel Concepts)
Shimkus, Susan(Lake Zurich Travel)Shrestha, Postak (Highland Asia Travel)Singleton, Paula (Sunrise Travel)Skach, Rosemary (Viking Travel Service)Sonti, Anantha (Shanthi Sai Travels)Steele, Therese (World Class Travel)Strauss, Christine (Travel With Tina)Strong, Jim (Strong Travel Services)Sturm, Charles(Lindstrom Travel Bureau)Sturm, Mary (Lindstrom Travel Bureau)Sturm, Walter (Lindstrom Travel Bureau)Sumka, Judith (Viking Travel Service)Swerdlin, Larry (Burton Travel)Tanzman, Susan (Martin’s Travel & Tours)Tervola, Patricia (Vacations Hawaii)Tillem, Alice (Hillside Travel)Tillem, Jack (Hillside Travel)Tofel, Wayne (Grove Travel)Urban, Renaud (Dorian Travel Services)Van Allen, Nancy (Shama Travel)Vasami, Ralph (Caprice Travel Agency)Wallace, Duane (ADA Travel)Walsh, Mary (Moraine Valley Community
College)Weingart, Mike (Air Land Sea Consultants)Welke, Donna (Viking Travel Service)Werner, John (MAST Vacation Partners)Wilkinson, Maureen (Acorn Travel)Wolak, Elizabeth (Viking Travel Service)Zavislak, Caryn (Viking Travel Service)Zinda, Lorrie (Viking Travel Service)Zukow, Bev (First Travel of California)
PATRIOTS (UP TO $99)ADG & AssociatesAmin, Brinda (Alpha Travel)Ayala, Kathryn (LeisureTime Travel)Blunt, Staci (Vacation Visions)Buschbach, James (World Travel Mart)Buschbach, JoAnne (World Travel Mart)Camel, Jenifer (Carrousel Travel/American
Express)Carroll, Laura (Superior Travel)Da Rosa TravelDali, Csilla (Global Voyages)Delpier, Donna (Delpier Travel Services)DeRose, Dick (First Travel of California)DeSouza, Bell (Mansour Travel Company)Dream Vacations Unlimited Dutch Broadway TravelEllenby, Jay (Safe Harbors Business Travel
Group)Evans, Rick (Uniword)Exotic Journeys, Inc.Fairbank, Pamela (Flathead Travel)Gaitch, Ingeborg (Sun City Center Travel
World)
Garavanian, Gabriel (Garavanian Travel)Grabar, Chris (CG Concierge Travel)Guardiola, Pablo (Victoria Travel)Hansen, Devin (Sunflower Travel Corp.)Harris, Robert (Carrousel Travel)Herman, Robert (Schilling Travel)Hirleman, Lucille (Berkshire Travel)Hurley-Lane, Mary (Eileen’s Travel)Hyatt, Barry (Air & Marine Travel of Brewster)Irwin, Pamela (Ensemble Travel)Johnson, Julie (Azzurro Travel)Karuhn, Maria (Hinsdale Travel Service)Karuhn, Meagan (Hinsdale Travel Service) Karuhn, Richard (Hinsdale Travel Service)Kerner, Fred (Grandview Travel) Kozlowski, Nancy (Dream Vacations
Unlimited)Kropp, Cynthia (ABC Global Services)Lang, Peggy (Vacations Travel)Lard, Darcy (Flathead Travel Service)Lee, Caryl (Classic Vacations)McParland, Carol (Superior Travel)Monzingo, Natalie (Strong Travel Services)Picture Perfect TravelPokornowski, Barbara (Fun ‘N Travel)Poole, Joshua (Starwood Hotels & Resorts)Quetel, Jeanette (Viking Travel Services)Raduenz, Lori (Vanguard Travel Unlimited)Roop, Harriet (Worldview Travel)Ruk, Jennifer (Strong Travel Services)Salamy, Cynthia (Cynthia Salamy Tours &
Travel)Shimamoto, Rachel (Travel Ways)Smith, Dan (Travel By Dan)Staples, Nancy (Hobson Travel)Stika, Suzanne (Travel Professionals)Sutko, Michael (Disney Destinations)Switz, Mary (MSP Travel Group)Tosto, Rita (First Class Travel)Trans-World TravelTravel RoyalVega, James (Disney Destinations)Ventimiglia, Jeannine (Sewanhaka Travel)Wallace, Carrie (Moonrings)Ward, Jim (Hinsdale Travel Service)Watt, Deborah Ann (JDK Travel)Webster, Dan (Shama Travel)Webster, Phara (Shama Travel)Webster, Shirley (Shama Travel)Wehrli World TravelWendler, Linda (Viking Travel Services)Wolinski, Michael (Weston Travel Agency)Wommer, Christopher (AAA Michigan)
Contributions received through August 12, 2013
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A & I Travel Service, Inc.AAA Allied Group, Inc.AAA Mid AtlanticAAA MinneapolisABC Global ServicesAcendasADA TravelAdelman Travel GroupADTRAV Travel ManagementAirfasttickets Inc.Aladdin Travel & Meeting PlannersAlamo TravelAll Direct Travel ServicesAll Seasons Travel Agency, Inc.All TravelAltour (New York, NY)Altour (Jeffersonville, IN)American Express TLSAndrew HarperATP International USAAvia International TravelBalboa Travel, Inc.BCD TravelBest Travel, Inc.Blue Ribbon Business Travel InternationalBon Voyage Cruise & Vacations, Inc.Branson Tourism CenterBrentwood TravelBreton Village Travel Services, Inc.Brownell Travel, Inc.Bursch Travel/American ExpressC & H InternationalCadenceCaravan Tours, Inc.Carlson Wagonlit TravelCarol’s Travel Service & Cruise CenterCarrousel Travel/American ExpressCastoCCRA Travel SolutionsCerritos Travel, Inc.Christopherson Business TravelCI TRAVELCME Tours, Inc.Colpitts World TravelColwick Travel CorporationCondado Travel, Inc.Conlin Travel, Inc.Corporate Travel SolutionsCourtesy Travel ServicesCovington TravelCrucon Cruise Outlet Plus, Inc.Cruise Planners/American Express TravelCruiseOne/Cruises Inc
Ensemble TravelExpedia CruiseShipCentersExpedia, Inc.Express TravelFC USA, Inc.Flathead Travel Service, Inc.Fox World Travel, Inc.Friendly Travel, Inc.Frosch International TravelGant Travel ManagementGateway Travel ServiceGeraci TravelGlobal TravelGo Next, Inc.Hahn Air/Saspo Direct GmbHHess Corporate TravelHickory Global Partners, LLCLargay Travel, Inc.Legacy Travel, Inc.Leisure Travel Alliance, Inc.Luxe Travel Management/TSIMansour Travel CompanyMAST Vacation Partners, Inc.Maupin Travel, Inc.McCabe World Travel, Inc.Menno Travel/American ExpressMerit Travel Group, Inc.Montrose TravelMoraga Travel, LLCMSP Travel Group, Inc.Mundi Travel/American ExpressMWR TravelNational Travel ServiceNexion, LLCOmega World TravelOrbitz WorldwideOsman TurizmOvation Travel Group, Inc.Plaza TravelPoe TravelPolk CTMpriceline.com IncorporatedPrime TravelProtravel InternationalProTravel LLCRovia, LLCSan Diego Travel GroupSanditz Travel ManagementSignature Travel NetworkSTA TravelSterling Travel Agency, Inc.Strong Travel Services, Inc.Tangerine Travel LTD
The Auto Club GroupThe Travel Society, LLCThe Travel Team, Inc/American ExpressTravel and Transport, Inc.Travel Design USA Inc.Travel Experts Inc.Travel LeadersTravel Leaders - OutsideAgentLink.comTravel Leaders / LMR, Inc.Travel Leaders Child Travel/Albany TravelTravel Leaders CorporateTravel Leaders Franchise GroupTravel Leaders/ Goli’s Avenues of TravelTravel Leaders/Travel PlusTravel Management Partners, Inc.Travel Planners International, Inc.Travel Time Travel Agency, Inc.Travelink/American ExpressTravelocityTravel-On, Ltd.TravelQuestTravelSavers Partner ServicesTravelStoreTzell Travel GroupUltramar Travel Management InternationalUniglobe Travel InternationalUniglobe Travel PartnersUnique Travel of Palm Beach, Inc.Universal/Accent Travel - American ExpressVacation.comValerie Wilson Travel, Inc.Viking Travel ServiceVirtuosoVision 2000Wal-Mart Stores, Inc.Wayland Travel, Inc.WD World TravelWestern Association of Travel AgenciesWilcox Travel/American ExpressWillett TravelWilliamsburg Travel Management/American
ExpressWings Travel GroupWorld Travel Bureau, Inc.WorldTravelServiceWorldview TravelWright TravelYour Travel Center, Inc.
ASTA Premium Members
WE’VE GOT YOUR BACK ON WHAT MATTERS MOST.
Today, you have to fight or every customer to stand apart from
competitors; provide better options; continuously show your value.
You also have to pick the right technology partner.
ASK YOURSELF THIS. DOES YOUR PARTNER:• Equip you to navigate the universe of options for
your customers?
• Provide you professional grade tools?
• Stand up for you so your place in the travel industry
remains secure?
Stop by booth 212 to learn how Sabre Travel Network® has your back
on the things that matter most to you.
JOIN US NEXT MARCH IN MERIDA, THE ‘WHITE CITY’, LOCATED IN THE HEART OF THE STUNNING YUCATAN PENINSULA.
Take a new adventure and discover the deep culture that immediately surrounds you in Merida, Yucatan, Mexico. Immerse yourself in the local favors and sounds as ASTA’s Destination Expo gives you real life experiences you can share with your clients.
Choose from a variety of complimentary and pre- and post-tours to assist you in building your clients itinerary. You will take part in top-ranked training seminars that take you
beyond the classroom. The information you will gain from these education seminars will be invaluable when selling this captivating city. With sessions focusing on the geography, gastronomy, culture and history of Merida, you will return home with an abundance of information to pass along.
ASTA’s Destination Expo 2014 will be a unique learning experience where you will learn the skills to market your business and increase sales.
DISCOVER THE UNEXPECTED.. .
ASTA .org/ADE
Register while in Miami
at the ASTA booth
The global advocates for travel. Go with the pros.
March 27-30, 2014 ASTA Destination Expo
Merida , Yucatan, Mexico
Tourism Board
YUCATÁN
