Asset Management – Back to Basics · 2018. 6. 26. · Asset Management – Back to Basics Cradle to Grave: Challenges in Changing the Asset Handover Process at MTA Bridges & Tunnels

Asset Management – Back to BasicsCradle to Grave: Challenges in Changing the Asset HandoverProcess at MTA Bridges & Tunnels

Stephen Jansky, MTA Bridges & TunnelsWayne Francisco, GHD Advisory

June 25, 2018

MTA Bridges & Tunnels• An affiliate agency of the Metropolitan Transportation Authority, comprised of seven bridges

and two tunnels within New York City

• Verrazano Narrows Bridge• Robert F. Kennedy Bridge (formerly Tri-boro Bridge)• Bronx Whitestone Bridge• Throgs Neck Bridge• Henry Hudson Bridge• Marine Park Bridge (Lift Bridge)• Cross Bay Bridge• Hugh L. Carey Tunnel (formerly the Brooklyn Battery Tunnel)• Queens Midtown Tunnel

• September 2017 completed fully Open-Road (Cashless) Tolling• 1.95 Billion in Revenue 2017 310 Million Paid Vehicles

Asset Handover Process

• Current 5-Year Capital Plan is $2.86 billion

• Scale and scope of projects are changing, with larger and morecomplex “systems” being installed and integrated

• Current process has divisions between those who “design andbuild” and those who “operate and maintain”

• Processes are not standardized amongst departments, groups andfacilities

Asset Handover Process Challenges• The desire for a more robust commissioning and acceptance process

• Awareness of what is being installed “Like and Kind”

• The slow evolution to full turnover of digital asset data into a commonAsset Management Information System

• Ability to maintain and operate newly installed assets:• “Workforce Readiness” – potential new skills and training needed, for both

operating the system and maintaining the assets• Third party maintenance contract services need time to come online• Maintainability of assets that are comprised of “system of things”

Ass

et M

anag

er(N

,S,T

unne

ls)

Eng

inee

r/P

roje

ctM

anag

erRe

sour

ce M

anag

emen

t Ser

vices

Ope

ratio

ns M

anag

emen

t Ser

vice

sM

aint

enan

ce M

anag

emen

t Ser

vice

sP

rogr

am M

anag

emen

tan

d S

tatu

s R

epor

ting

Con

stru

ctio

n/In

stal

latio

nS

ervi

ces

Des

ign

Ser

vice

s

Acquire – Design Acquire – Install/Construct {8.5} Acquire – Handover {8.6}Acquire – Commissioning {8.5}Acquire – 10% DesignConcept

IncorporateInto Design

Specification{8.3}

2.3

Develop andIssue Design

RFP{9.2}

2.4

Develop Build andCommissioning

Specification{3.2}3.2

AppointConstruction

Manager

2.6

SuperviseDesign

Services{9.3}

2.5

Finalize AssetsCommissioningand Handover

5.11

Service Management RequirementsService characteristicsPerformance criteria (e.g., capacity)Security needs

{2.1}6.2

Safety Management RequirementsSafety risk assessmentPublic/customer and staff safety needsPersonnel training needs

{6.1}6.3

Revenue Collection and Cost ControlRequirementsBusiness criticality assessmentEquipment reliability needsCost breakdown needs

{16.1} 6.4

Maintenance Management RequirementsReliability, Availability and MaintainabilityAsset maintenance activitiesMaintenance data and information needsMaintenance Labor, Equipment, Material &Service resources

{4.3} 7.2

Maintenance Testing RequirementsTest criteria for safety, reliability,maintenance and warranty compliance

{4.2}7.3

Financial & Cost Control RequirementsBudget format for capital project andrecurrent costsAsset depreciation approachAsset disposal planning

{3.5} 8.2

Procurement Planning RequirementsProcurement process – design, install/construct and manageWarehouse/spare parts planning

{9.7} 8.3

Personnel Planning RequirementsType and numberSkills and experiencePersonnel training needs

{13.5}8.4

Target OperatingModel

6.5

TargetMaintenance

Model

7.4

Target ResourcesModel

8.5

Service ManagementRequirements

{2.1}6.6

Safety ManagementRequirements

{6.1}6.7

Revenue Collectionand Cost Control

Requirements{16.1}

6.8

MaintenanceManagementRequirements

{4.3}7.5

MaintenanceTesting

Requirements{4.2}7.6

Financial andCost Control


ProcurementPlanning


PersonnelPlanning

Requirements{13.5}

8.8

Design Services

3.1

Installation/Construction

Services

4.1

Installation/ConstructionSupervision

Services3.3

As-Built AssetsDocumentation

4.2

Assets HandoverSignoff

5.12

Life CycleAsset

ManagementPlan5.13

Brief internalstakeholders on

Conceptual Design{8.3}2.1

Incorporaterequirements intodevelopment ofCommissioning,Acceptance, and

Management Plan{3.2}

5.5

UpdateCommissioning,Acceptance and

Management Planbased on Design

Solution{3.2}5.6

Project ApprovalProcess

(GATE 1){8.9}

1.3


Management Planbased on As-Built

Assets

5.7

Coordinate internalstakeholders to

develop life cyclemanagement

requirements andowner performance

requirements{4.1} 5.2

CommissioningServices

4.3

RedoCommissioning

Services

4.4


3.6

RedoCommissioning

Services

3.7

Review/RedevelopCommissioning

Specification andRedo

Commissioning2.8

CommissioningAcceptance

5.10

DevelopPreliminary Design

Specification{8.3}

2.2

Assign responsibility todevelop and deliver

Commissioning,Acceptance and


5.4

Develop and IssueInstall/Construct

RFP

2.7

No

MaintenanceManagement

Plan

7.7

ResourceManagement

Plan

8.9

OperationsManagement

Plan

6.9

Agency:

Division:

Signed Off By:

Drafted By:

Location:

Date:PROCESS NAME:

PPE Required? Hazardous?

Process Level:A Standard Process Analysis and Improvement Model 2BRIDGES & TUNNELS

EAM OFFICE

EAM PMO

FINANCE & BUDGET

DECEMBER 4, 2017

MANAGED BYPROJECT

EAM EXECUTIVESPONSOR

As-Is To-BeProcess Number: DETERMINED BYPROJECT

Commissioning and Handing Over a new Asset or Group of Assets

EAM-BP01

012345

ReviewCommissioning

5.9

Life Cycle AssetManagement

Plan{3.6}

5.1

MaintenancePlanning Model

{4.3}

7.1

OperationsPlanning Model

{2.2}

6.1

ResourcePlanning Model

{13.5}

8.1

Develop Scope forProject Proposal /

Business Case{8.2}

1.2

(GATE 2){8.9}

1.4

(GATE 3)

{8.9}1.5

Finalize Designand Install /ConstructServicesContracts

2.9

(GATE 4)

1.6

5 Year CapitalPlan{1.4}

1.1

ConstructionAdministration and


3.4

O&M Manual Life Cycle Management

Strategies Training Plan Digital Asset Data As-built Drawings

3.5

ApproveCommissioning

5.8

Develop PreliminaryCommissioning

Specification{3.2}

5.3

Indicates relationship to AssetIntensive Business Architecture{#.#}

Ass

et M

anag

er(N

,S,T

unne

ls)

Eng

inee

r/P

roje

ctM

anag

erRe

sour

ce M

anag

emen

t Ser

vices

Ope

ratio

ns M

anag

emen

t Ser

vice

sM

aint

enan

ce M

anag

emen

t Ser

vice

sP

rogr

am M

anag

emen

tan

d S

tatu

s R

epor

ting

Con

stru

ctio

n/In

stal

latio

nS

ervi

ces

Des

ign

Ser

vice

s



Specification{8.3}

2.3


RFP{9.2}

2.4



AppointConstruction

Manager

2.6

SuperviseDesign

Services{9.3}

2.5


5.11


{2.1}6.2


{6.1}6.3


{16.1} 6.4


{4.3} 7.2


{4.2}7.3


{3.5} 8.2


{9.7} 8.3


{13.5}8.4


6.5

TargetMaintenance

Model

7.4


8.5


{2.1}6.6


{6.1}6.7


Requirements{16.1}

6.8


{4.3}7.5

MaintenanceTesting




ProcurementPlanning


PersonnelPlanning

Requirements{13.5}

8.8

Design Services

3.1


Services

4.1


Services3.3


4.2


5.12

Life CycleAsset

ManagementPlan5.13





5.5



Solution{3.2}5.6


(GATE 1){8.9}

1.3



Assets

5.7






4.3

RedoCommissioning

Services

4.4


3.6

RedoCommissioning

Services

3.7



Commissioning2.8


5.10


Specification{8.3}

2.2




5.4


RFP

2.7

No


Plan

7.7

ResourceManagement

Plan

8.9


Plan

6.9

Agency:

Division:

Signed Off By:

Drafted By:

Location:

Date:PROCESS NAME:



EAM OFFICE

EAM PMO

FINANCE & BUDGET

DECEMBER 4, 2017

MANAGED BYPROJECT




EAM-BP01

012345

ReviewCommissioning

5.9


Plan{3.6}

5.1


{4.3}

7.1


{2.2}

6.1


{13.5}

8.1


Business Case{8.2}

1.2

(GATE 2){8.9}

1.4

(GATE 3)

{8.9}1.5


2.9

(GATE 4)

1.6


1.1



3.4



3.5


5.8


Specification{3.2}

5.3



Commissioning Process Challenges

• Consultation with Project Managers, Construction Managersand Contractor Representatives

• Identification of 3 vastly different approaches• Standardized, template style solution required• Updates to current contract specifications (for all parties to the

commissioning process)

Ass

et M

anag

er(N

,S,T

unne

ls)

Eng

inee

r/P

roje

ctM

anag

erRe

sour

ce M

anag

emen

t Ser

vices

Ope

ratio

ns M

anag

emen

t Ser

vice

sM

aint

enan

ce M

anag

emen

t Ser

vice

sP

rogr

am M

anag

emen

tan

d S

tatu

s R

epor

ting

Con

stru

ctio

n/In

stal

latio

nS

ervi

ces

Des

ign

Ser

vice

s



Specification{8.3}

2.3


RFP{9.2}

2.4



AppointConstruction

Manager

2.6

SuperviseDesign

Services{9.3}

2.5


5.11


{2.1}6.2


{6.1}6.3


{16.1} 6.4


{4.3} 7.2


{4.2}7.3


{3.5} 8.2


{9.7} 8.3


{13.5}8.4


6.5

TargetMaintenance

Model

7.4


8.5


{2.1}6.6


{6.1}6.7


Requirements{16.1}

6.8


{4.3}7.5

MaintenanceTesting




ProcurementPlanning


PersonnelPlanning

Requirements{13.5}

8.8

Design Services

3.1


Services

4.1


Services3.3


4.2


5.12

Life CycleAsset

ManagementPlan5.13





5.5



Solution{3.2}5.6


(GATE 1){8.9}

1.3



Assets

5.7






4.3

RedoCommissioning

Services

4.4


3.6

RedoCommissioning

Services

3.7



Commissioning2.8


5.10


Specification{8.3}

2.2




5.4


RFP

2.7

No


Plan

7.7

ResourceManagement

Plan

8.9


Plan

6.9

Agency:

Division:

Signed Off By:

Drafted By:

Location:

Date:PROCESS NAME:



EAM OFFICE

EAM PMO

FINANCE & BUDGET

DECEMBER 4, 2017

MANAGED BYPROJECT




EAM-BP01

012345

ReviewCommissioning

5.9


Plan{3.6}

5.1


{4.3}

7.1


{2.2}

6.1


{13.5}

8.1


Business Case{8.2}

1.2

(GATE 2){8.9}

1.4

(GATE 3)

{8.9}1.5


2.9

(GATE 4)

1.6


1.1



3.4



3.5


5.8


Specification{3.2}

5.3


Ass

et M

anag

er(N

,S,T

unne

ls)

Eng

inee

r/P

roje

ctM

anag

erRe

sour

ce M

anag

emen

t Ser

vices

Ope

ratio

ns M

anag

emen

t Ser

vice

sM

aint

enan

ce M

anag

emen

t Ser

vice

sP

rogr

am M

anag

emen

tan

d S

tatu

s R

epor

ting

Con

stru

ctio

n/In

stal

latio

nS

ervi

ces

Des

ign

Ser

vice

s



Specification{8.3}

2.3


RFP{9.2}

2.4



AppointConstruction

Manager

2.6

SuperviseDesign

Services{9.3}

2.5


5.11


{2.1}6.2


{6.1}6.3


{16.1} 6.4


{4.3} 7.2


{4.2}7.3


{3.5} 8.2


{9.7} 8.3


{13.5}8.4


6.5

TargetMaintenance

Model

7.4


8.5


{2.1}6.6


{6.1}6.7


Requirements{16.1}

6.8


{4.3}7.5

MaintenanceTesting




ProcurementPlanning


PersonnelPlanning

Requirements{13.5}

8.8

Design Services

3.1


Services

4.1


Services3.3


4.2


5.12

Life CycleAsset

ManagementPlan5.13





5.5



Solution{3.2}5.6


(GATE 1){8.9}

1.3



Assets

5.7






4.3

RedoCommissioning

Services

4.4


3.6

RedoCommissioning

Services

3.7



Commissioning2.8


5.10


Specification{8.3}

2.2




5.4


RFP

2.7

No


Plan

7.7

ResourceManagement

Plan

8.9


Plan

6.9

Agency:

Division:

Signed Off By:

Drafted By:

Location:

Date:PROCESS NAME:



EAM OFFICE

EAM PMO

FINANCE & BUDGET

DECEMBER 4, 2017

MANAGED BYPROJECT




EAM-BP01

012345

ReviewCommissioning

5.9


Plan{3.6}

5.1


{4.3}

7.1


{2.2}

6.1


{13.5}

8.1


Business Case{8.2}

1.2

(GATE 2){8.9}

1.4

(GATE 3)

{8.9}1.5


2.9

(GATE 4)

1.6


1.1



3.4



3.5


5.8


Specification{3.2}

5.3



Commissioning

Ass

et M

anag

er(N

,S,T

unne

ls)

Eng

inee

r/P

roje

ctM

anag

erRe

sour

ce M

anag

emen

t Ser

vices

Ope

ratio

ns M

anag

emen

t Ser

vice

sM

aint

enan

ce M

anag

emen

t Ser

vice

sP

rogr

am M

anag

emen

tan

d S

tatu

s R

epor

ting

Con

stru

ctio

n/In

stal

latio

nS

ervi

ces

Des

ign

Ser

vice

s



Specification{8.3}

2.3


RFP{9.2}

2.4



AppointConstruction

Manager

2.6

SuperviseDesign

Services{9.3}

2.5


5.11


{2.1}6.2


{6.1}6.3


{16.1} 6.4


{4.3} 7.2


{4.2}7.3


{3.5} 8.2


{9.7} 8.3


{13.5}8.4


6.5

TargetMaintenance

Model

7.4


8.5


{2.1}6.6


{6.1}6.7


Requirements{16.1}

6.8


{4.3}7.5

MaintenanceTesting




ProcurementPlanning


PersonnelPlanning

Requirements{13.5}

8.8

Design Services

3.1


Services

4.1


Services3.3


4.2


5.12

Life CycleAsset

ManagementPlan5.13





5.5



Solution{3.2}5.6


(GATE 1){8.9}

1.3



Assets

5.7






4.3

RedoCommissioning

Services

4.4


3.6

RedoCommissioning

Services

3.7



Commissioning2.8


5.10


Specification{8.3}

2.2




5.4


RFP

2.7

No


Plan

7.7

ResourceManagement

Plan

8.9


Plan

6.9

Agency:

Division:

Signed Off By:

Drafted By:

Location:

Date:PROCESS NAME:



EAM OFFICE

EAM PMO

FINANCE & BUDGET

DECEMBER 4, 2017

MANAGED BYPROJECT




EAM-BP01

012345

ReviewCommissioning

5.9


Plan{3.6}

5.1


{4.3}

7.1


{2.2}

6.1


{13.5}

8.1


Business Case{8.2}

1.2

(GATE 2){8.9}

1.4

(GATE 3)

{8.9}1.5


2.9

(GATE 4)

1.6


1.1



3.4



3.5


5.8


Specification{3.2}

5.3


Ass

et M

anag

er(N

,S,T

unne

ls)

Eng

inee

r/P

roje

ctM

anag

erRe

sour

ce M

anag

emen

t Ser

vices

Ope

ratio

ns M

anag

emen

t Ser

vice

sM

aint

enan

ce M

anag

emen

t Ser

vice

sP

rogr

am M

anag

emen

tan

d S

tatu

s R

epor

ting

Con

stru

ctio

n/In

stal

latio

nS

ervi

ces

Des

ign

Ser

vice

s



Specification{8.3}

2.3


RFP{9.2}

2.4



AppointConstruction

Manager

2.6

SuperviseDesign

Services{9.3}

2.5


5.11


{2.1}6.2


{6.1}6.3


{16.1} 6.4


{4.3} 7.2


{4.2}7.3


{3.5} 8.2


{9.7} 8.3


{13.5}8.4


6.5

TargetMaintenance

Model

7.4


8.5


{2.1}6.6


{6.1}6.7


Requirements{16.1}

6.8


{4.3}7.5

MaintenanceTesting




ProcurementPlanning


PersonnelPlanning

Requirements{13.5}

8.8

Design Services

3.1


Services

4.1


Services3.3


4.2


5.12

Life CycleAsset

ManagementPlan5.13





5.5



Solution{3.2}5.6


(GATE 1){8.9}

1.3



Assets

5.7






4.3

RedoCommissioning

Services

4.4


3.6

RedoCommissioning

Services

3.7



Commissioning2.8


5.10


Specification{8.3}

2.2




5.4


RFP

2.7

No


Plan

7.7

ResourceManagement

Plan

8.9


Plan

6.9

Agency:

Division:

Signed Off By:

Drafted By:

Location:

Date:PROCESS NAME:



EAM OFFICE

EAM PMO

FINANCE & BUDGET

DECEMBER 4, 2017

MANAGED BYPROJECT




EAM-BP01

012345

ReviewCommissioning

5.9


Plan{3.6}

5.1


{4.3}

7.1


{2.2}

6.1


{13.5}

8.1


Business Case{8.2}

1.2

(GATE 2){8.9}

1.4

(GATE 3)

{8.9}1.5


2.9

(GATE 4)

1.6


1.1



3.4



3.5


5.8


Specification{3.2}

5.3



Commissioning, Systems Integration, Management and Acceptance Plan

CSIMAP

• Document with tables to simplify the process• Documents risks and needs from the 10% Design,

Design, and Install/Construct, phases• Documents data and information from the Commissioning

phase• Enables the system to be approved for service• Facilitates the immediate management of the system• Facilitates the management of the system over its whole life

CSIMAP

Challenges and Next Steps

• Asset handover is a complex, cross-departmental, set of inter-related processes

• The asset handover process is changing the way we’ve alwaysdone things

• The CSIMAP introduces a rigor to the system commissioningfunction that was needed

• The CSIMAP drives the need for documented Asset ClassManagement Strategies, including data configuration needs

ghd.com/advisory

Questions

Stephen JanskyMTA Bridges & [email protected]

Wayne FranciscoGHD [email protected]