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What is Assertive communication?
The word assertive means being bold, confident, and honest
represents forceful personality.
Assertive communication is a type of behavior skill which doesnt
include any personality type
of skills. Assertive communication is nothing but communicating
our thoughts and feelings
honestly and appropriately to others.
Assertive communication requires
Self-awareness, Self-confidence to convey your needs and wants
to others withouthurting their feelings.
Treating yourself with the same respect that you would give to
others.Basically there are three types of assertive communication
styles. They are
1. Passive style2. Aggressive style3. Passive-aggression style
Passive style explains that we violate our rights by self and
others which leads to convey
our feelings and thoughts to others. This leads to other person
feels like pity, disrespect,
irritation, frustration, anger on us. This leads to un-completed
goals and results.
Aggressive style is Conveying our emotions honestly to others in
an inappropriate wayleads to the violating of others rights. By
being aggressive provokes the other person to
be hurt, anger, ashamed, abused.
Passive aggression style is conveying our thoughts and feelings
to others in a confusingmanner. Interaction will be manipulative,
silent and being helpless. This provokes inner
feelings of others such as confusion, mistrust, being used.
How and why passive-aggression is not a part of assertive
communication?
Definition:expression of needs in an unclear & confusing
manner
Purpose:gets what he/she wants without clearly stating what
Characteristic:Appears to be independent and in control of
situation
Attitude:You are not OK, but I will let you think you are
Interaction with others:Manipulative, pouting, silent treatment
and being helpless Feelings
provoked in others:Confusion, mistrust, of being used.
Consequences:Gets what one wants, though self-esteem reinforced
and unable to establish
close relationship.
As there is much confusion and miss-understanding in this
passive aggression most of the results
leads to be un-successful and untrusted. Hence we can say
passive aggression is not a part of
assertive communication.
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What are the traits of effective assertive communication?
In order to have a good and effective assertive communication
one should follow the below
listed traits, which leads to a successful interaction with
others.
One should be cultural specific.
Truly believe in others Taking responsibility Self-esteemed
character. Should be relaxed and firmly speaking. Should be fluent,
and hesitation should be there if you dis-agree to the point. Dont
be louder or quiet where others can think you are not confident
enough to express
the feelings you had.
Should be cooperative as well as hesitating according to the
situation. Listen to others clearly and patiently. Do not under
estimate to the person you interact.
These are the some of the traits of assertive communication
which leads to effective interactions
between people in this business world.
Fulfilling manager expectations Express your feelings to other
person clearly.
