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ASQ Strategic Planning & Deployment Michael R. Kirchner, ASQ Region 15A DRD, RD-elect. Acknowledgements. To Jim Shore, RD ASQ Region 1 For his vision, passion, and facilitation skills in bringing Hoshin Kanri to ASQ Section Affairs Council and helping to create a “tipping point” - PowerPoint PPT Presentation
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ASQ Strategic Planning&
Deployment
Michael R. Kirchner, ASQ Region 15A DRD, RD-elect
Acknowledgements
• To Jim Shore, RD ASQ Region 1– For his vision, passion, and facilitation skills in bringing
Hoshin Kanri to ASQ Section Affairs Council and helping to create a “tipping point”
• To Grace Duffy, friend and ASQ guru– For her passion, caring, and sharing
• To Erica Farmer, friend and Section 1509 colleague– For her cheerfulness, sharing and knowledge
Learning – Continuously Improving
Hoshin Kanri - A Strategic Planning Process
• Everyone, including youWho • Covered in the ClinicWhat • Yearly, monthly, dailyWhen • Business as well as personalWhere• Covered in next slidesWhy• Examples in the next slidesHow
Hoshin Kanri – A Strategic Planning Process
Why should it matter to me?
“It doesn’t matter how fast you are going if you are headed in the wrong direction”
Hoshin Kanri – A Strategic Planning Process
What’s in it for me?
Hoshin provides better linkage between vision, activities and metrics – from HQ down to the Sections down to the individual members
• Strategic Goals 1-3 years– Primary Objectives 1 year
• Supporting Action/Project Priorities
– Balanced Score card– Resources identified
Hoshin Kanri – Success and A Tipping Point
• ASQ Boston Section– Last to First Section in three years
• Dynisco Plastics– Reduced inventory by $1.4M– Inventory turns increased from 8 to 24– Eliminated reordering process from 66 to 6
• Nypro Healthcare– Strategic Plan initiated
• VOC information gathering sessions• Conducing SWOT analysis
– Off site meeting• Hire facilitator to lead exercise
Hoshin Planning Process
Establish Organizational Vision
Develop Strategic Objectives
Develop Main Initiatives
Deploy Tactical Action
Establish Key Metrics
Monthly Review
Annual Review
CATCHBALL
PDCA
Hoshin Planning Process
Establish Organizational Vision
Develop Strategic Objectives
Develop Main Initiatives
Deploy Tactical Action
Establish Key Metrics
Monthly Review
Annual Review
CATCHBALL
PDCA
Establish Organizational Vision
Mission and Vision – ASQ
ASQ Mission
• To increase the use and impact of Quality in response to the diverse needs of the World.
ASQVision
• By making quality a global priority, an organizational imperative and personal ethic, ASQ will become the community of choice for everyone who seeks quality concepts, technology, and tools to improve themselves and their world.
Mission and Vision – Section 1509
1509 Mission
• Being the community of choice for…• Improving knowledge, education, and employability of
members• Engagement, networking and giving back to the community• Providing leadership and opportunities for professional
growth.
1509Vision
• By making quality a global priority, an organizational imperative and personal ethic, ASQ will become the community of choice for everyone who seeks quality concepts, technology, and tools to improve themselves and their world.
Hoshin Planning Process
Establish Organizational Vision
Develop Strategic Objectives
Develop Main Initiatives
Deploy Tactical Action
Establish Key Metrics
Monthly Review
Annual Review
CATCHBALL
PDCA
ASQ 2014 Objectives
• Increase ASQ’s ImpactIncrease Impact
• Grow individual/organizational members and increase loyaltyGrow MOC
• Grow Operating RevenueGrow Means
• Improve Key Work ProcessesProcess Improvement
• Improve Member Leader Engagement
Improve Workforce
Engagement
SAC 2014 Objectives
• Grow Operating RevenueGrow Means
• Improve Key Work ProcessesProcess Improvement
• Improve Member Leader Engagement
Improve Workforce
Engagement
• Increase ASQ’s ImpactIncrease Impact
• Grow individual/organizational members and increase loyaltyGrow MOC
Section 1509 Orlando 2014 Objectives
• Grow individual/student members and increase loyaltyGrow MOC
• Improve Member Leader Engagement
Improve Workforce
Engagement
• Grow Operating RevenueGrow Means
• Improve Key Work ProcessesProcess Improvement
• Increase ASQ’s ImpactIncrease Impact
Compare the Priority
Goal
• (1) Impact• (2) MOC• (3) Means• (4) Process• (5) Engagement
ASQ
• 1• 2• 3• 4• 5
SAC
• 3• 4• 5• 1• 2
Orlando
• 2• 5• 3• 4• 1
Priority – The Drivers
Globalization & MOC
Means & Process
MOC & Member Leaders
Hoshin Planning Process
Establish Organizational Vision
Develop Strategic Objectives
Develop Main Initiatives
Deploy Tactical Action
Establish Key Metrics
Monthly Review
Annual Review
CATCHBALL
PDCA
ASQ 2013 Initiatives
• Achieve self-sustaining National Service Centers
Increase Impact
• Grow Individual Members of the Community from 135,000 (forecast)Grow MOC
• New product revenue to achieve and sustain a 5% contribution to total operating revenueGrow Means
• Use Baldrige Performance Excellence Model and WFA process … becoming a world-class organization
Process Improvement
• Enhance the ability of our workforce to deliver results
Improve Workforce
Engagement
SAC 2014 Initiatives
• Encourage cluster training in more RegionsGrow Means
• Improve SAC-related policiesProcess Improvement
• Encourage Sections to engage their members
Improve Workforce
Engagement
• Educate all Section Members through SAC on ASQ Brand
Increase Impact
• Gain more members through enterprise membershipGrow MOC
Section 1509 Orlando 2014 Initiatives
• Student Outreach• New member engagementGrow MOC
• Increase LC membership and attract new Member Leaders
Improve Workforce
Engagement
• Increase RevenueGrow Means
• Develop communication planProcess Improvement
• Partner with local community to increase local brand recognition
Increase Impact
Hoshin Planning Process
Establish Organizational Vision
Develop Strategic Objectives
Develop Main Initiatives
Deploy Tactical Action
Establish Key Metrics
Monthly Review
Annual Review
CATCHBALL
PDCA
ASQ 2014 Actions
• Implement non-corporate JV in BrazilIncrease Impact
• Grow MOC by enhancing the value provided by ASQ’s Member Units and Communities
Grow MOC
• Develop growth strategies for adding new products to the portfolioGrow Means
• Complete the 2013 Wisconsin Forward Award Application by deadline
Process Improvement
• Develop leadership learning modules for delivery to member leaders in 2014
Improve Workforce
Engagement
SAC 2014 Actions
• Include some ML training (RD/DRD ++) in the cluster training (at N/C)Grow Means
• Identify, prioritize and improve 2-3 SAC processes
Process Improvement
• Complete PAR project for 2015 award
Improve Workforce
Engagement
• Obtain list of registered Enterprise employees & communicate to RD's
Increase Impact
• Encourage communication between enterprise members and sectionsGrow MOC
Section 1509 Orlando 2014 Actions
• Agree upon funding activities for UCF student chapterGrow MOC
• Actively recruit members for committee positions at meetings
Improve Workforce
Engagement
• Sponsor Seminar or conference• Offer coursesGrow Means
• Develop newsletter with educational articles
Process Improvement
• Host/Participate in a Social Activity with the community
Increase Impact
Hoshin Planning Process
Establish Organizational Vision
Develop Strategic Objectives
Develop Main Initiatives
Deploy Tactical Action
Establish Key Metrics
Monthly Review
Annual Review
CATCHBALL
PDCA
ASQ 2013 Key Metrics
• ASQ Global RevenueIncrease Impact
• Total New Individual Dues-paying MembersGrow MOC
• Percent of total operating revenue growth from new productsGrow Means
• Percent of improvement projects completed as planned
Process Improvement
• Member leader engagement percent favorable
Improve Workforce
Engagement
Section 1509 Orlando 2014 Key Metrics
Under development
Hoshin Planning Process
Establish Organizational Vision
Develop Strategic Objectives
Develop Main Initiatives
Deploy Tactical Action
Establish Key Metrics
Monthly Review
Annual Review
CATCHBALL
PDCA
Hoshin Planning Process
Establish Organizational Vision
Develop Strategic Objectives
Develop Main Initiatives
Deploy Tactical Action
Establish Key Metrics
Monthly Review
Annual Review
CATCHBALL
PDCA
ASQ Strategic Planning & Deployment
QUESTIONS?