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Asma A Khan Curriculum Vitae

SALES AND CUSTOMER SERVICE, VISUAL MERCHANDISING, FRONT DESK, HR & ADMINISTRATION

MANAGEMENT PROFESSIONAL

Contact Number: +971 56 132 7225

Email: Khanasma09@yahoo.co.in

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Human Resources

Administration

Supply Chain Management

Team Management

Procurement Operations

Visual Merchandiser

Customer Service & Sales

ASMA A KHAN

Email: khanasma09@yahoo.co.in Mob: 971 56 132 7225 Address: Dubai - UAE

OPERATIONS MANAGER, CUSTOMER SERVICE AND VISUAL MERCHANDISOR & HUMAN RESOURCE

ADMINISTRATOR

PROFILE SYNOPSIS

A dynamic professional with over 10 years of rich experience in team management with key focus on bottom line profitability. Skilful and dedicated with extensive experience in coordination, planning, support of daily operational, sales, KPI and administrative functions.

Proven track record of implementing complex cross-functional HR strategic initiatives and incorporate processes and policies, unique to the needs of the business. Skilled in resource optimization, people assessment & succession planning, training needs analysis, HR services and relations.

Adept in ensuring smooth facility operations as well as handling daily administrative (procurement, inventory, materials, staff, etc.) activities, book keeping activities for company owned infrastructure.

Versatile leader with exceptional organization skills, excellent communication, presentation and interpersonal skills, capable of resolving multiple and complex issues and motivating staff to peak performance.

CORE COMPETENCIES

CAREER CONTOUR

Currently working with cupola Tele service

FOR HSBC BANK DUBAI –UAE Cash, Balance transfer & customer service (March 2015 still Date)

Jawad Business Group of Companies, UAE Store In charge (March 2014-September 2014)

Axis Bank (India)

Sales Executive (June 2013 to Dec 2013) Customer Service Executive (Dec 2012 to June 2013)

Globus Stores Pvt Ltd-Part of Raheja Group(India)

Store Asst Manager (October 2010 to December 2012)

Reliance Trends (India) Sr Customer Service Exec (February 2008 to October 2010)

Globus Stores Pvt Ltd-Part of Raheja Group(India)

Sr Customer Service Exec (October 2004 to February 2008)

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DOMAIN SKILLS

Achieving the target provided and delivering the KPI for myself and the team along with managing the overall store operations.

Implement HR strategies aligned to organizational policies and procedures while engage in inception, design & development of policies & procedures.

Issue resolution provided to customers as well as promoted store loyalty offers.

Responsible for maintaining retail/visual merchandising on weekly/monthly basis and also during festive seasons.

Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers and absenteeism rates etc., for employee benefits

Maintain a healthy organization and staff emphasizing on culture as well as objectives by initiating organizational development activities and counselling personnel.

Conceptualizing and effectuating measures/modifications in the operating procedures to optimize resource & capacity utilization in strict working environment.

Supervising the day to day activities including, staff welfare, asset maintenance, purchase, courier, stationery, vendors, office security, office warehouse and other basic requirements. .

Providing training to new staff and conducting refresher courses for existing staff with new updates on the products & promotions.

CAREER HIGHLIGHTS

Client Relationship Management: Significantly contributed towards customer satisfaction, grievances, and

issue resolution. Also handled pre and post sales assistance.

Supply Chain Management: Handled cost control, shrinkage control, vendor management, timely delivery

of goods, interfacing with stores department for stock management & maintenance of stock reports.

Removal of non-moving stock for implementation of schemes.

Team management: Managing, training and monitoring performance of team to ensure efficiency in

operations & meeting of individual and team targets. Conduct meetings for performance reviews, setting

objectives and team building.

Customer service & Sales: Handling irate customers, resolving issues in a timely and effective manner.

Upselling other products which are tailor made as per customers usage. Also managed direct sales of other

products and over achieved individual monthly targets.

ACADEMIC CREDENTIALS

High School Education - S.N.D.T Women’s College , Mumbai, India - 2011

IT SKILLS

Proficient in Windows, MS Office and Internet

PERSONAL DOSSIER

Date of Birth: 9th December

Languages Known: English, Hindi & Marathi

Nationality: Indian

Visa: FREEZONE EMPOLYMENT VISA