ASIA MEDIA SUMMIT 2011

Hanoi, Vietnam, 24-25 May 2011

Session 8: Creating a High Performance Culture

Moderator: Nathalie Labourdette, EBU TRAINING, Switzerland

Speakers

Mr Helmut OsangHead of Media Development, Deutsche Welle-Akademie, Germany

Mr Etienne Fiatte Managing Director, Canal France International (CFI), France

Mr Anothai UdomsilpDirector, Academic Institute of Public MediaThai Public Broadcasting Service (TPBS), Thailand

Ms Sally Ann WilsonSecretary-General, Commonwealth Broadcasting Association (CBA), UK 

Mr Francis HermanTeam Leader, AusAID funded Vois Blong Yumi Project, Vanuatu

Creating a High Performance Culture

How to create a high performance culture

Review performance & goal of 2010

Values Performance Assessment

2011 Goals Definition

SMART Objectives

How to create a high performance culture

Performance measurement ?

Role and benefits of performance measurements:

link daily actions to the strategies

give a direction to a Company / an Organisation

ensure a more balanced performance

create wider ownership and empowerment

gain behavioural alignment

© David Parmenter 2009

4 performance measurements

key result indicators (KRIs) – give an overview on past performance. Ideal for the Board.

performance indicators (PIs) – tell staff and management what to do.

result indicators (RIs) – tell staff what they have done.

key performance indicators (KPIs) – tell staff and management what to do to increase performance.

EBU TRAINING KPIs

KPI 1Customer satisfaction (>70%)

KPI 2Occupancy rate (>90%)

KPI 3Customer loyalty (>70%)

KPI 4Financial target (revenues)

Speakers

Mr Helmut OsangHead of Media Development, Deutsche Welle-Akademie, Germany

Mr Etienne Fiatte Managing Director, Canal France International (CFI), France

Mr Anothai UdomsilpDirector, Academic Institute of Public MediaThai Public Broadcasting Service (TPBS), Thailand

Ms Sally Ann WilsonSecretary-General, Commonwealth Broadcasting Association (CBA), UK 

Mr Francis HermanTeam Leader, AusAID funded Vois Blong Yumi Project, Vanuatu

Creating a High Performance Culture