ASHRR Annual Conference

Corporate Express Case Study

August 15th 2007

Lena Geraghty

Corporate Social Responsibility Manager

Summary

• Who is Corporate Express?

• CE’s Sustainable Supply Chain

• CSR & Engagement

• CE’s Partners

Who is Corporate Express?

• A leading supplier of office products and business essentials

• 50 branches around Australia and New Zealand

• Objective: offering a sustainable supply chain

CE’s Sustainable Supply Chain

Risk Reduction

Beijing Olympics drops

Chinese firm over child

labour

1 August 2007, Offic

e

Products International

Enhance ReputationCSR for BT accounts for over 25% of image and reputation impact on customer satisfaction.  CSR Europe, October 2002

Employee

Engagement

CSR increases

employees' pride,

their engagement

in their jobs

IACCM News, July 07Lower Cost through

EfficiencyOver $30k per year saved

through effective paper

strategyBRBA, 2007

Hot Topic

Sound Corporate Responsibility Policies are no longer optional

AICD, June 5 2007

Economic Advantage

Companies could increase profits 2-3% and boost the Australian economy by $1.2 billion a year by reporting sustainability risks

Environmental Management News, 3rd August 2007

Attr

actin

g

Tale

ntTo

mor

row

’s

wor

kers

will

be

mor

e fo

cuss

ed

on q

ualit

y of

life

mak

ing

care

er

choi

ces

on

mor

al a

nd

ethi

cal g

roun

ds

Hud

son,

Dec

200

5

CE’s Sustainable Vision

We create sustainable supply chain partnerships through the products we source and the way we choose to operate, to protect our planet and care for our community.

CE’s Journey• Began 5 years ago

• Focus on ASX ‘new’ governance recommendations

• Opportunity to engage our people in our community & environment programs

• Recognised by sustainability indexes (Monash Sustainability Enterprise, Reputex, Ethical Investor)

• Move adhoc focus to coordinated CSR strategy

CE

Our PeopleCommunity

Governance Environmen

t

Stakeholders

Internal Programs• Community Connect Program

• Senior CSR Committee/ GreenXpress Champions

• National Packaging Covenant

• Commitment to the environment- 4.5 Green Star Rated Buildings

• State of Sustainability

EarthSaver Range

• Sustainable Product Range

•Minimum Supplier Standards

•Detailed client analysis to identify alternative Sustainable Products

•Increasing Range

Reporting Capabilities

Example Paper GRI Reporting Requirements    

Tonnes Oct Nov Dec Jan Feb March April

% Paper that is post-consumer recycled 10.5 12.4 13.8 13 13.4 21.10 22.61

Paper consumed that are new fibres (ECF + TCF) 62.92 60.69 51.08 48.75 52.8 54.17 45.20

Paper consumed that are new fibres chlorine bleached 62.92 60.69 51.08 48.75 52.8 54.17 45.20

% of paper consumed that is FSC-labeled 0 0.00 0 0 17.3 8.37 8.58

Example Paper Sourcing Specifications    

Tonnes Oct Nov Dec Jan Feb March April

1st Preference Over 50% of the product is post-consumer recycled and all virgin fibre is FSC certified  sources 0 0 0 0 0 0 0

2nd Preference All fibre is:a) Post consumer recycled and/or b) Certified virgin fibre (preference for FSC) 0 0 0 0 0 5.6 11.62

3rd Preference A minimum of 50% of the product is post consumer waste recycled and/or certified virgin fibre. All uncertified virgin fibre complies with Controlled Wood standards 7.32 8.57 8.2 7.28 8.2 14.50 18.22

Paper that is outside all of the above 62.92 60.68 51.08 48.75 52.8 48.60  

CSR & Engagement

“Corporate social responsibility contributes positively to a company's bottom line, as well as increases employees' pride, their engagement in their jobs, and customer loyalty, according to a survey conducted by Sirota Survey Intelligence, specialists in attitude research” *

*IACCM News, www.supplyclusters.com.au/newsletter.pdf

CSR & EngagementEmployees say that it is important …..

• Good for the bottom line (87% of respondents)

• Generates a greater sense of employee pride and results in greater employee engagement (85%)

• Enhances customer loyalty (84%)

• Attracts new customers (80%)

• http://www.iaccm.com

CE’s Partners

Leading Together

• Clients and Suppliers

• Collaboration in Developing and aligning Sustainability Strategies

• Helping clients achieve their own CSR objectives

• Different level of relationships- beyond the factory fence

• Being part of the future solution through key alliances

• Inspiring Innovation

Buy Recycled Business Alliance

• Reduce your environmental impact:– recycle and buy recycled

• Founding member of the BRBA

• Across NSW alone, products made from materials collected in kerbside recycling saves 229,000 tonnes of CO2 per year  

IAG 2006 Sustainability Supplier of the Year Award

Sustainable Supply Chain

Work collaboratively Go Beyond low hanging fruit Sustainability at the heart of the Organisation Establish Ethical Sourcing Policy & Guidelines Remember: reputation risk can never be shared nor

delegated! Positive partnerships encourage success

Thank you.

Our stand on corporate responsibility has and will continue to create the foundation for long term business success

Questions..?