ASAC StrAtegiC PlAn · 9 Develop and implement practice changes that will ensure manageable workloads for all positions. 10 Develop a staff succession plan for key positions. strateGies

ASAC StrAtegiC PlAn2016-2021

Mission ASAC provides accessible, comprehensive substance abuse services delivered with dignity, respect and professionalism to reduce the impact of substance use disorders.

Vision We envision healthy individuals, families and communities free of substance misuse and abuse.

Values

Adaptability to meet patient needs and to changing environments

Support patients, families, and communities with integrity and understanding

Accommodate individuals of all cultures and backgrounds

Compassion in the delivery of effective prevention, treatment and recovery services

What We Do PREVENT the abuse, and the underage use, of alcohol, tobacco and other

drugs through educational services, environmental strategies, community coalitions

and workplace services.

TREAT individuals with substance use disorders using current best practices

from the medical and social services community.

Support individuals and families so they can RECOVER from the long term

effects of substance use disorders through aftercare and transitional living services.

HisTORyThe Area Substance Abuse Council was first organized in 1962 as the Citizen’s Committee on Alcoholism which merged with the Reality 10 Drug Abuse Program in 1978, resulting in ASAC. We are one of the oldest and most comprehensive substance abuse treatment and prevention agencies in Iowa. Our services include substance abuse prevention, evaluation, outpatient treatment, residential treatment, and housing and other supportive services for people in recovery. We primarily serve five counties in East Central Iowa: Linn, Benton, Jones, Clinton and Jackson, but our services are available to anyone living in Iowa.

Goal 1aSaC will improve focus, clarity and transparency on the services we provide and better measure their effectiveness.

BeGinninG/planninG iMpleMentinG coMplete onGoinG actiVity

1 identify measurements for success in each program. engage staff in the development of metrics to increase ownership.

2 Create the systems and infrastructure needed to collect and measure outcomes.

3 Utilize the Feedback informed treatment model to gather process and outcome data.

4 review outcomes to identify programs that need modification or should be discontinued.

5 Develop plans for finding new homes for any programs that will no longer be implemented by ASAC.

6 Conduct feasibility studies for new, expanding or changing programs including but not limited to detox, residential in other areas or populations, specialized services for culturally specific populations, medication assisted treatment, emerging drug prevention and treatment, and opioid treatment programming.

7 Develop and implement practice changes that will decrease wait times for patients needing treatment.

strateGies Fy17 Fy18 Fy19 Fy20 Fy21 BenchMarks

evaluation completed on ASAC services with a timeline developed for continuance, expansion or termination for current programs

Measurements to define program success established and communicated to staff and board

Measurements to define program success established and communicated to staff and board

System for outcome collection established

Wait time for assessments will be decreased to a maximum of 3 days

Wait time for residential treatment services will decrease to a maximum of 7 days

ASAC 2016 StrAtegiC PlAn 1

Goal 2 aSaC will clearly communicate the agency services and mission so that partnerships will improve or expand for prevention, treatment, and recovery programs.


1 Develop and implement a marketing plan to promote ASAC’s services and allocate necessary resources in the annual budget to support the plan.

a Identify key activities, programs, service areas and topics that need promotion and target audiences.

b Identify and expand common language on who we are and what we do, including a brief description of who we are and what we do that all staff can utilize.

c Develop a reporting mechanism for sharing program outcomes with patients, families, funders, partners and other service recipients and supporters.

2 Develop a plan to increase advocacy and active involvement among staff, board members, volunteers and partners for issues related to the ASAC mission.

3 Evaluate options for expansion or improvement of parenting services, family member support, housing, mental health, and primary care for patients as well as expansion options to additional service areas that are currently underserved, either provided by ASAC or partners.

a Expand support services for children and other family members of patients

b Expand of housing supports for adult treatment patients

c Improve mental health services for patients and families

d Improve primary health care for patients and families

4 Evaluate options and implement expansion of collaboration among mental health, primary health, and substance abuse prevention


increase in referrals for treatment of substance use disorders by friends and family by 10%

expand agency formal partnerships for collaborative services by 50%

increase of one new service or support will be available to family members of patients

increase percent of patients that will accept mental health, primary care and follow up service referrals by 10% per service type

increase in referrals for treatment of substance use disorders by friends and family by 10%

increase percent of staff and board that actively engage in events and volunteer time for ASAC by 20%

expand agency formal partnerships for collaborative services by 50%.

2 ASAC 2016 StrAtegiC PlAn

Goal 3aSaC will increase financial reserves and diversity of funding through expansion of grants, donations and fees for services.


1 Determine criteria that will be used to determine what future grants ASAC will request.

2 Expand annual and long term giving revenue to increase unrestricted funds

a Major gifts

b Corporate sponsors, including matching individual gifts with corporate gifts

c Individual giving

d Intentionally expand contact list – patients & family, coalitions, staff/board

e Purchase software to track donations

3 Improve service revenue

a Billing and collections system upgrades

b Patient payment collection strategy

c Assessment of fee for service possibilities – consulting, prevention, private pay, training, EAP provider – plan & prioritize these opportunities

d Prepare for transition to capitated rates (set amounts for each patient) for treatment services

4 Develop and implement a plan for increasing reserve funds

5 Create an organization-wide “culture of fundraising” where all board and senior staff participate in some way.


Unrestricted income as a percentage of total budget increases by 5% by 2022

implement a minimum of two changes to improve service revenue

Criteria for grants established

expand external distribution list by 50%

Unrestricted income as a percentage of total budget increases by 5% by 2022

increase reserve funds to a minimum of 3 months operating expenses

increase percent of staff and board that actively engage in events, financial gifts and volunteer time for ASAC by 20%


Goal 4offer a workplace that allows staff to feel cared for, well-equipped, effective and engaged.


1 Develop and implement a plan to promote a positive staff culture to help staff feel appreciated, connected, respected and valued.

2 Implement a staff orientation system.

3 Develop and implement a staff training schedule for each position, including onboarding and ongoing training topics such as history, overview of addiction, agency expectations, de-escalation, lifelong learning, motivational interviewing, trauma informed care, self-care, supervision, and technology.

4 Develop and implement an agency-wide trauma-informed care culture.

5 Develop a staff mentoring and/or coaching program for new supervisors and employees.

6 Expand the agency’s human resources services and systems.

7 Increase utilization of EAP & wellness programs to encourage staff to stay healthy.

8 Update and refine the staff evaluation process.

9 Develop and implement practice changes that will ensure manageable workloads for all positions.

10 Develop a staff succession plan for key positions.


implement payroll/human resource management system

APPlieS to All StrAtegieS 1-10 implement a staff satisfaction survey and improve results annually


improve patient safety scores by 10% on semiannual patient satisfaction surveys

implement a minimum of one change annually to enhance staff satisfaction or soft benefits based on staff surveys results


implement a minimum of one change annually to enhance staff satisfaction or soft benefits based on staff surveys results


Succession plans written and implemented

4 ASAC 2016 StrAtegiC PlAn

Goal 5aSaC has safe, well-maintained infrastructure that facilitates a positive staff and patient experience throughout all five counties.


1 Develop priorities for facility improvement

a Complete a facility assessment to prioritize needs, including energy audit

b Create a fundraising/capital plan to pay for improvements

c Create a facilities maintenance plan/schedule

d Determine emergency funds needs

2 Develop a long term technology plan based on needs identified in the assessment, including but not limited to email for all staff

a Assess agency systems and practices to determine ways technology can be more effectively utilized to support staff and community needs.

3 Restructure advisory board purposes to have consistent member structures and expectations for their relationship to the board and agency.

4 Review, update and communicate policies and procedures to improve consistency of implementation across the agency.

5 Ensure consistency in patient and service recipient care and agency culture across all offices and services.


Facilities plan in place and implemented

it plan in place and implemented

Council roster, roles and responsibilities created or updated for each Advisory Council

Updated personnel policies

implement a minimum of one cultural change to how services are provided in order to increase consistency among locations in patient and prevention service recipient satisfaction.

increase consistency among locations in staff satisfaction survey results from baseline.


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ASAC StrAtegiC PlAn · 9 Develop and implement practice changes that will ensure manageable workloads for all positions. 10 Develop a staff succession plan for key positions. strateGies