ARMA International2012 Region Leadership

ARMA HQ and Your Chapter: Resources for Success

What we’ll cover

• Association Structure• 2012 Survey Results• Chapter Operation e-Handbook site• Leadership Academy• Session of the Month• Membership• Future Development Plans• Who to Contact at HQ

Regions & Chapters

• Chapter is a “subsidiary” of ARMA International– issued a charter to formalize connection

• 120 Chapters– Providing localized educational opportunities and

networking on an ongoing basis. • 11 Regions (9 North America)– Positions

• Region Manager• Region Coordinators• Treasurer

– Role• Support chapters with governance and administrative issues• Ensure communications flow between chapters and HQ• Support and reinforce programs and communications from HQ

Regions & Chapters

Survey Results

1. 3 largest challenges for chapters:1. Membership Participation – 67%2. Board/Volunteer Burn Out – 59%3. Membership Recruitment/Retention – 56%

2. Areas chapter want ARMA to focus on:1. Membership Participation – 25%2. Membership Recruitment/Retention – 22%3. Funding for events/speakers, etc.– 12%

Survey Results

3. Top resources chapters utilize:1. Chapter Connections – 78%2. Chapter Operation e-Handbook site – 57%3. In person training at Region Leadership Conference – 48%

4. Most beneficial resources to chapters:1. Chapter Connections2. In person training at Region Leadership Conference3. Chapter Operation e-Handbook site

5. Overall satisfaction with support from ARMA International – 93%

Chapter Operations e-Handbook

www.arma.org/leadershipwww.arma.org/leadership

– Updated in real time– Chapter operations resources, forms, templates,

& samples– Leadership Academy– Reports

Leadership Academy

Leadership Academy

New Course Old Course(s)

How to Communicate More Effectively

Communication SkillsMeeting Leadership Challenges

Effective Coaching for Leaders(This is mostly new material)

Effective Mentoring

Strategies for Motivating Your Team

Motivational Skills

Keys to Successful Negotiation and Conflict Resolution

Conflict Management and ResolutionInfluencing Others

How to Improve Your Time-Management Skills

Time Management

Leadership Academy

• Online Courses– “Professional Leadership Certificate”

• 5 online courses• 1 hour per course• Resources are downloadable• Test at the completion of all courses - 80% to pass• Certificate awarded after successful completion• 5.5 ICRM credits pre-approved

– www.arma.org/leadership• Login & Password = same as My ARMA login

Session of the Month

• Launched January 2011• To date have approximately 25 chapters per

month utilizing the program. • Great way to add value to chapter membership

and additional educational offerings.• More details found in the Education Program

Development Section of the e-Handbook site.http://www.arma.org/Leadership/

EducationProgramDevelopment/SOM.aspx

Session of the Month

Overall Program•Sessions available for 1 month•Only MER sessions from 2010 & 2011– 2012 coming soon

•Members access through their “My ARMA”•Templates to help you market•Reporting

Session of the Month

Benefits•Readily available educational programming at no charge to the chapter.•Relevant and timely topics.•Allows members to access content at their leisure and time.•Reinforces chapter membership value.

Session of the Month

How to use:•In conjunction with current chapter programing for members who couldn’t attend.•As an separate session in addition to current chapter programming to provide diversity in educational offerings. •As chapter programming to have in-person discussions. – test ahead of time

Membership Participation

Expectations– 100% participation is not realistic– So what is?

Set Goals

Membership Reports

• Data

• Rules/usage– For chapter use only– Distributed monthly

Recruitment & Retention of Members

• Discuss as a board• Review resources and information on e-

Handbook site• Webinar – “Beyond the Obvious”• Benefits of Membership PDF coming• New Member emails• Contacting Terminating members

Competition

• Other organizations/vendors• ARMA Offerings• Web & everything else

Connecting with Leaders

• iConference• Social Media (LinkedIn, Facebook)• Region Conference• Annual Conference

You will only get out of the connections what You will only get out of the connections what you put into them!you put into them!

Future Development• Association wide Membership Recruitment/Retention Campaign• Review of HQ/Chapter Support Initiatives• Online real time report generation• Development of Education/Speaker Database• Analyzing Region/Chapter structure to determine short and long term

enhancements and modifications to the program for the betterment of the members, chapters, and the association

• Enhancing support materials and information on the Chapter Operation e-Handbook site to assist chapters in the administration of chapter processes and procedures

• Developing training programs (topic specific and leadership) to strengthen the knowledge of chapter leaders

• Evaluating Chapter’s needs of technology and how ARMA can better assist. (real time roster generations, prospecting, email communications, website, etc.)

Who to Contact in Member Services

• Shaun Hubble, Chapter Relations Coordinator– Awards program– 990 Form questions– Chapter board updates and changes – Roster and escrow concerns– Chapter organizational/operations questions– Chapter Operation e-Handbook site– Programs – Chapter Website, Session of the Month, & Grants

• Julie Tesch, Member Services Coordinator– Individual member concerns, application and renewal dues payments, and

membership data issues for specific individual• Liz Icenogle, Manager of Member Services

– Association Membership Recruitment and Retention activities• Trevor Mitchell, Director of Member Services

– Region and chapter strategic and succession planning– Leadership development and training

Contact by email: chapters@armaintl.org or phone: 800-422-2762

Thank you!