RESUME

Personal InformationName: ARIF WIBOWONationality: IndonesiaGender: MalePosition applied: Assistant Executive Housekeeper / Housekeeping ManagerContact details: Mobile: +971-508432756

E-mail – arifwibowo124@yahoo.com Year of birth: 17-Nov-1986 Marital status: SingleYears of experience: 5 years in DubaiPassport No.: A3978438 Expiry Date: 17 Nov 2019

Place of Issue : General Consulat of Indonesia -DubaiVisa status: Employment visa

Educational Qualifications:

Floating Hotel College Miami Yogyakarta Indonesia ( Diploma )

Bachelor Degree in Culture and Art Technology Yogyakarta of University - Indonesia

Education of Sport ( not Completed )

Certificates/training & seminars: HOSPITALITY COURSES Miami Floating Hotel College Yogyakarta- Indonesia .

Ecolab and Jhonson Diversey Chemical Usage Training

Cross Training as Order Taker In Housekeeping/Supervisor and Assistant

Housekeepeer

Croos Training in Learning and Development – Human and Resources

Departement

Train the Trainer skills

Complaint Handling

Brand standard Training

Health and Safety -Chemical Handling Training

Telephone Etiquette

Basic Hygiene and Grooming

First Aid Training. Certified first Aider UK approved

Basic Fire Fighting / Fire Warden

Cross Training in Front Office as a Bell boy ( not completed )

Designing Package Of Tour training for. 5 days in Bali-Indonesia

Guiding Technique Workshop Yogyakarta –Indonesia

Miami Bistro Table Manner Program

Martial Art for Healthy Life WorkshopE-mail: arifwibowo124 Mb. #: (+971508432756) Page 1 of 2

Strengths:Overall 5 years of experience in Dubai in Housekeeping and Specially 4 years experience

in Iberotel Group and EMAAR Hospitality Groupand and currently working at Minor

Group for a year.

Well trained, responsible, conscientious in duties, self motivated and committed to achieve results, working with initiative.

Smart, ability to communicate and establish good relationship on all levels. Well organized, meticulously tidy.

Have good sense of humour,

Key skills:- Supervising staff performanceStaff training.

- Liaising with engineering & maintenance departments for smooth operations

- Customer care- Preparing Training Calender- Voice of the Departement

Profession related knowledge:

- Room/housekeeping - Carpet shampoo- Sofa upholstery - Floor scrubbing - Wooden floor buffing - Marble Semi Crystallization & buffing etc.

- Chemical/equipment types & usage for housekeeping.

- Mastering Decoration Towel Art

- Departmental Trainer

Languages used:- Bahasa Indonesia, English.

Computer skills- MS Office, Internet

ICT Competencies and Training Q-plus Training

On-Q Hotel Management system

Opera System.

Valid License till 2025

AWARDS by MIRAMAR AL-AQAH BEACH RESORT, AND THE ADDRESS DUBAI MALL Awarded with star of the month of May 2012 ( Miramar )

Best Room of the month of December 2011 ( Miramar )

Information Security Awareness on 20th January 2009

Mastering the Towel Of Art

Some kudos card from The Address Dubai Mall

Working-Career Backgrounds:

September, 30th 2014 till present Housekeeping Senior Supervisor at Peraquum Desert palm Hotel Dubai ( Minor Group )

March, 30th 2014 to September 10 2014 Housekeeping Supervisor at The Address Marina Mall ( Emaar )

July,1st 2012 to March, 29th 2014Senior Room Attendant/Self Checker

The address Dubai Mall Hotel ( Emaar )

January,7th 2010 to June, 8th 2012Housekeeping Room Att. Self checker + Order TakerMiramar Al-Aqah Beach Resort ( Iberotel )

March,6th 2009 to September ,6th 2009Housekeeping TraineeThe Phoenix Hotel Yogyakarta Indonesia ( Accor Hotel )

English Teacher for Private School and Home Schooling2006 to 2009 Yogyakarta Indonesia

Martial Art Instructor at Technology Yogyakarta Of University2004 to 2009

General Job duties & responsibilities but not limited to:

Overseeing work of staff teams ensuring consistent high standards of cleanliness and tidiness of all guest room,public areas and Laundry.

Back of house checking and training staff to adhere to expectations VIP report and follow up Maintaining good relation with front office,engineering and other departement to have

easy operation such as giving room in time, blocking change etc. Implement and train staff for health and safety/use of chemicals/electrical equipment Handle and resolve issues of guest complaints and concerns Implement excellence in customer care and raising C.H.A.N.C.E for internal and

external issues and complaint. Liaise with engineering department and maintenance Deal with front office for VIP arrivals and guests with special needs Implement through team work  higher efficiency and guest experience with greater cost

effectiveness To ensure that staff provide excellent service for our each Guest. Cost control for Housekeeping expenses Preparing Staff weekly/monthly schedule

Arif Wibowo ( Applicant )

E-mail: arifwibowo124 Mb. #: (+971508432756) Page 2 of 2