Argentina SuitesBuilding and Expanding the

Sinclair Family

CORE VALUE“When you’re with us you’re

family”

Observations

People Status Quo

Internal Personnel StructureAbsence of Supreme Authority FigureLack of TrainingLack of SupervisionNo Performance Measurement SystemLack of Accurate Job Descriptions

CultureEthical IssuesLack of DisciplineLack of Respect

Objectives

Develop a Healthy, Ethical, & Respectful Work Culture

Create a Structure that supports that Culture

Recommendations

Address change of General ManagerHire Experienced Training ManagerCreate Job Descriptions & Collaborate w/ ManagersCreate Benchmarks and StandardsDevelop a System of Continuous ImprovementEthics Seminar & Team Building Workshops

Benefits

Eliminate Gap between Managers and Employees

United Workforce

Disciplined and ethical workforce.

Each employee knows what is expected of them and is able to achieve their full potential

Process Status Quo•Strong repeat business

–Out of date technology (reservations, guest information, rooms)

•Improve on accuracy of reporting–Financial Statements–Yield management

•Process of cost cutting through HR•Organizational structure unclear

–Jobs description•Lack of standard operating procedures•Lack of communication

Objectives & Recommendations

Research and create standard operating procedures (SOPs)

Initiate departmental meetings (DMs)

Improve on data collection (DATA)

Invest in technology (TECH)

Benefits

Product Status Quo

Guests Feel at Home! Uniqueness and warmth of staff and rooms

Lack of Preventative Maintenance Program

Lack of Quality Standardization

Hotel not Compatible with Restaurant Quality Family Vision

Aging Asset in Terms of Facilities

Plans for Renovation Uncoordinated Not Prioritized Inaccurately Budgeted

Objectives & Recommendations

Establish and implement a preventative maintenance program. Ex: Sprinklers, Wallpaper, Carpet

Renovate each guest room to a standard quality while maintaining unique appeal. Level similar to restaurant Attract outside high rate customers Phased coordinated renovation, that is budgeted and

prioritized Ex: AC Units

Benefits

Maintain Competitive Advantage of Unique Positioning

Sustain Repeat Business

Cultivate FamilyCustomers and Employees

Attract High Rate Customers Resulting in High ROI

Conclusion

If Employees are properly trained, organized and respected, THEN

Process can be improved and market research can be collected to determine positioning WHICH

Allows us to renovate the property to the appropriate status RESULTING

In a more profitable and well respected hotel for the foreseeable future.