MicroStrategy Production Application Support Offering

MicroStrategy Professional Services

Let MicroStrategy manage your operations from our global delivery center (GDC) staffed by Certified MicroStrategy Consultants to ensure your Business Intelligence applications run reliably and efficiently – 24 x 7 x 365

Through the use of our certified services we can reduce your costs, improve your operations, improve development cycle time, decrease risk and allow you to redeploy your best internal talent on other high value projects.

MicroStrategy Production Application Support Offering

Driving and Delivering Real Value

You can choose the managed services you need. Whether you're just looking for agile based application development or want to outsource your entire platform administration, MicroStrategy can customize a managed service package to meet your organizations needs.

Low Medium High2 environments, less than 10 users groups and users, less than 2 projects, less than 20 reports, no dashboards, cubing or caching for performance, standard authentication, no report delivery (narrowcast or distributed services)

6 environments, 400 users groups and 5000 users, 20 projects, 5000 reports, 200 dashboards, high usage of cubing or caching for performance, standard authentication, high usage of report delivery (narrowcast or distributed services)

4 environments, less than 50 users groups and 500 users, 10 projects, 200 reports, 35 dashboards, low usage of cubing or caching for performance, standard authentication, low usage of report delivery (narrowcast or distributed services)

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Privilege and Security Administration / License Management and ComplianceManaging (creating/deleting/updating/importing) MicroStrategy Groups and UsersControlling access to application functionalityControlling access to dataMonitoring license compliance against number of users

Application MaintenanceMaintaining CachesManaging intelligent cubesManaging history listManaging schedules and subscriptionsAdministering report delivery(distribution services)Administering report delivery (narrowcast services – not selected)

Server Configuration ManagementMonitoring system usageAnalyzing system usage and application performance

Application Change ManagementManaging MicroStrategy objects (not selected)Platform planning and execution

Server Configuration ManagementAdministering MicroStrategy Web and MicroStrategy Web cookies

Work with your Professional Services Director to finalize scope, review current environment, and determine budgetary pricing.