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Technical Bulletin Issue Date April 28, 2003 © 2003 Johnson Controls, Inc. www.johnsoncontrols.com Part No. 24-9898-1 Software Release 1.0 Application and Data Server (ADS) and System Configuration Tool (SCT) Installation Instructions ADS and SCT Installation Instructions ................................................ 2 Introduction......................................................................................................... 2 Installation Sequence Overview ........................................................................................ 3 Installation CD Contents ................................................................................................... 4 Installation Prerequisites Overview .................................................................. 5 Prerequisite Details ............................................................................................ 6 Computer Configuration Settings ...................................................................................... 6 Microsoft Windows 2000 Professional .............................................................................. 9 Microsoft Windows XP Professional ............................................................................... 11 Microsoft .NET Framework ............................................................................................. 13 Microsoft SQL Server 2000 Desktop Engine (MSDE) ..................................................... 15 Microsoft SQL Server 2000 ............................................................................................. 16 Java Runtime (JRE) ........................................................................................................ 18 Installing the ADS/ADX Software .................................................................... 20 Installing the SCT Software ............................................................................. 23 Troubleshooting ............................................................................................... 27 JCI CHECKPOINT DISCLAIMER AND LICENSE TO USE............................... 28 The Apache Software License, Version 1.1 .................................................................... 30 Intalio Inc. – ExoLab Project ........................................................................................... 31 Cryptix Foundation Limited ............................................................................................. 32

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Page 1: Application and Data Server (ADS) and System …vikingcontrols.com/_documents/product/2498981.pdf · Installing the ADS/ADX Software ... Application and Data Server (ADS) and System

Technical BulletinIssue Date April 28, 2003

© 2003 Johnson Controls, Inc. www.johnsoncontrols.comPart No. 24-9898-1 Software Release 1.0

Application and Data Server (ADS) and SystemConfiguration Tool (SCT) Installation Instructions

ADS and SCT Installation Instructions................................................2

Introduction......................................................................................................... 2

Installation Sequence Overview........................................................................................ 3Installation CD Contents ................................................................................................... 4

Installation Prerequisites Overview .................................................................. 5

Prerequisite Details ............................................................................................ 6

Computer Configuration Settings ...................................................................................... 6Microsoft Windows 2000 Professional .............................................................................. 9Microsoft Windows XP Professional ............................................................................... 11Microsoft .NET Framework ............................................................................................. 13Microsoft SQL Server 2000 Desktop Engine (MSDE)..................................................... 15Microsoft SQL Server 2000............................................................................................. 16Java Runtime (JRE) ........................................................................................................ 18

Installing the ADS/ADX Software .................................................................... 20

Installing the SCT Software ............................................................................. 23

Troubleshooting ............................................................................................... 27

JCI CHECKPOINT DISCLAIMER AND LICENSE TO USE............................... 28

The Apache Software License, Version 1.1 .................................................................... 30Intalio Inc. – ExoLab Project ........................................................................................... 31Cryptix Foundation Limited ............................................................................................. 32

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ADS and SCT InstallationInstructions

IntroductionUse this document to install the Application and Data Server (ADS)software, the extended Application and Data Server (ADX) softwareand the System Configuration Tool (SCT) software.

To perform the ADS/ADX and SCT Software Installation, you needthe following:

• Windows® Operating System Media CD

• ADS/ADX Installation CD

and/or

• SCT Installation CD

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Installation Sequence OverviewBelow is the Installation Sequence Overview for the ADS/ADXsoftware and the SCT software. Each of the numbered steps aredescribed in greater detail later in this document.

Installation Sequence Overview for the ADS/ADX Software1. Verify and set Computer Configuration Settings.

2. Install Internet Information Services (IIS) software fromMicrosoft® Windows Add/Remove Programs.

3. Install Microsoft .NET Framework from the installation CD.

4. Install Microsoft SQL Server™ 2000 Desktop Engine (MSDE)from the installation CD or Microsoft SQL Server 2000 withService Pack 3 Standard or Enterprise edition.

5. Install the Java® Runtime (JRE) software from the installation CD.

6. Install the ADS/ADX software from the installation CD.

Installation Sequence Overview for the SCT Software1. Verify and set Computer Configuration Settings.

2. Install IIS software from Microsoft Windows Add/RemovePrograms.

3. Install Microsoft .NET Framework from the Installation CD.

4. Install Microsoft SQL Server 2000 Desktop Engine (MSDE) withService Pack 3 from the installation CD.

5. Install the Java Runtime (JRE) software from the installation CD.

6. Install the SCT software from the installation CD.

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Installation CD ContentsADS Software Installation CDThe ADS Installation CD contains two folders, ADS and OEM. TheADS folder contains the installation files for the ADS software.

The OEM folder contains two folders: Microsoft and Sun. TheMicrosoft folder contains the following installation files:

• dotNet framework

• MSDE2000_SP3

• Remote Desktop

• SQLSERVER2000_SP3

• WIN2000_SP3

• WINXP_SP1

The Sun folder contains the installation files for the JRE plug-in.

SCT Software Installation CDThe SCT Installation CD contains two folders: SCT and OEM. TheSCT folder contains the installation files for the SCT software.

The OEM folder contains two folders: Microsoft and Sun. TheMicrosoft folder contains the following installation files:

• dotNet framework

• MSDE2000_SP3

• Remote Desktop

• SQLSERVER2000_SP3

• WIN2000_SP3

• WINXP_SP1

The Sun folder contains the installation files for the JRE plug-in.

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Installation Prerequisites OverviewBefore installing the ADS/ADX or SCT software, verify that theOperating System Software in Table 1, the Software Components inTable 2, and the Database Options in Table 3 are installed on thecomputer. This list should be shared with your InformationTechnology (IT) Department.

Note: Your Windows operating system CD is necessary to installIIS.

Table 1: Operating System softwareOperating System Options ADS ADX SCT

Microsoft Windows 2000 Professional with ServicePack (SP) 3

X N/A X

orMicrosoft Windows 2000 Server with SP3 N/A X X

orMicrosoft Windows 2000 Advanced Server with SP3 N/A X X

RequiresMicrosoft Internet Information Services (IIS)Version 5.

X X X

Microsoft Windows XP Professional with SP1 X XRequires

IIS Version 5.1 X X

Table 2: Software ComponentsSoftware Components Provided ADS ADX SCT

Note: Install IIS before you install .NETFramework.Microsoft .NET Framework Version 1.0 with SP2(Provided on ADS/ADX/SCT CD under OEM >Microsoft)

X X X

Java Runtime (JRE) 1.3.1(Provided on ADS/ADX/SCT CD under OEM > Sun)

X X X

Table 3: Database OptionsDatabase Options ADS ADX SCT

Microsoft SQL Server 2000 Desktop Engine (MSDE)(Provided on ADS/ADX/SCT CD underOEM > Microsoft)

Required N/A Optional(needed with

Windows 2000Professional and

Windows XPProfessional)

Microsoft SQL Server 2000 with SP3 Standard orEnterprise

N/A Required Optional(needed with

Windows 2000Server)

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Prerequisite DetailsNotes: You must have Administrative privileges on your Windowsoperating system in order to install the Application and Data Server(ADS) Software along with the System Configuration tool (SCT)Software.

The ADS and SCT Software works with Microsoft SQL Server 2000Desktop Engine (MSDE) Software. The Application and Data Server(ADX) Software works with Microsoft SQL Server 2000 Software.

You must have your computer configured to show hidden files andfolders. You must have file and print sharing installed from Microsoft.

Computer Configuration SettingsHidden Files and FoldersTo set up the hidden files and folders parameter:

1. From the Start menu, select Settings > Control Panel.

2. Select Folder Options. The Folder Options dialog box appears(Figure 1).

Figure 1: Folder Options Dialog Box

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3. Select the View tab.

4. Select Show hidden files and folders.

5. Uncheck Hide file extensions for known file types.

6. Click OK.

File and Printer Sharing for Microsoft NetworksTo set up file and printer sharing for Microsoft Networks:

1. From the Start menu, select Settings > Control Panel.

2. Select Network and Dial-Up Connections.

3. Right-click on the connection type this computer is using tocommunicate with the Metasys® devices.

4. Select Properties. The Local Area Connection Properties dialogbox appears (Figure 2).

Figure 2: Local Area Connection Properties Dialog Box5. Verify File and Printer Sharing for Microsoft Networks is selected.

If not selected or does not appear, proceed to Step 7.

6. Click OK. The Local Area Connection Properties dialog boxcloses.

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Notes: If this is a local area connection, go to the General tab.

If this is a dial-up, VPN, or incoming connection, go to theNetworking tab.

7. Click Install. The Select Network Component Type dialog boxappears.

8. Select Service.

9. Click Add. The Select Network Service dialog box appears.

10. Select File and Printer Sharing for Microsoft Networks.

11. Click OK.

12. Check File and Printer Sharing for Microsoft Networks.

Windows 2000 Server Specific13. Do one of the following if you are using a Windows 2000 Server:

a. To optimize the server for a small number of clients, clickMinimize memory used.

b. To optimize the server for a mixed usage of file and printersharing in addition to other services, such as serving as aninteractive workstation, click Balance.

c. To dedicate as many resources as possible to file and printserver services, click Maximize data throughout for filesharing.

d. To optimize server memory for distributed applications thatperform their own memory caching, such as Microsoft SQLServer, click Maximize data throughout for networkapplications.

Note: You can only configure the Properties for the File andPrinter Sharing for Microsoft Networks on a server.

To share local folders, you must enable File and Printer Sharing forMicrosoft Networks. For more information on File and PrinterSharing, refer to the Microsoft Web site, www.microsoft.com

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Microsoft Windows 2000 ProfessionalThe ADS software and the SCT software requires Microsoft Windows2000 Professional with SP3 and IIS Version 5.0.

Verifying Your Computer Has SP3 InstalledTo verify your computer has SP3 installed:

1. Right-click on My Computer.

2. Select Properties. On the General tab, the System heading lists theoperating system and service pack details. If you do not have SP3installed, follow the instructions under Installing SP3 for MicrosoftWindows 2000 Professional.

Installing SP3 for Microsoft Windows 2000 ProfessionalTo install SP3 for Microsoft Windows 2000 Professional:

1. Insert the ADS/ADX or SCT Installation CD.

2. Open the OEM folder.

3. Open the Microsoft folder.

4. Select WIN2000_SP3 folder.

5. Double-click W2ksp3.

6. Follow the setup instructions.

Note: On the Select Option dialog box, we recommend you changethe default setting to Archive Files before you click Next.

You must install SP3 on your computer before installing .NETFramework and IIS. If .NET Framework and IIS are already installed,you must reinstall them after installing SP3.

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Verifying Your Computer Has IIS Version 5.0 InstalledTo verify your computer has IIS Version 5.0 installed:

1. From the Control Panel, select Administrative Tools.

2. Double-click Internet Services Manager. The Internet ServicesManager Dialog box opens.

Note: If Internet Services Manager does not appear, you never hadIIS installed on your computer. Refer to the Installing IIS Version 5.0for Microsoft Windows 2000 Professional section.

3. From the Tree tab, right-click on the Internet Information Services.

4. From the menu options, select Help.

5. Select the link http://localhost/IISHelp/. A dialog box opens.

Note: The above link should be located on the right side of theHelp screen.

6. Verify the dialog box has IIS 5.0 Documentation as the title.

7. Close all windows.

Installing IIS Version 5.0 for Microsoft Windows 2000ProfessionalNote: You need your Microsoft Windows 2000 Professional CD toinstall the IIS software.

To install IIS Version 5.0 for Microsoft Windows 2000 Professional:

1. From the Start menu, select Settings > Control Panel.

2. Select Add/Remove Programs.

3. Select Add/Remove Windows Components. A WindowsComponents Wizard dialog box appears.

4. Select Internet Information Services (IIS).

5. Click Next. IIS installs on your computer.

6. Click Finish.

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Microsoft Windows XP ProfessionalThe ADS software and the SCT software require Microsoft WindowsXP Professional with SP1 and IIS Version 5.1.

Verifying Your Computer Has SP1 InstalledTo verify your computer has SP1 installed:

1. Right-click on My Computer.

2. Select Properties. On the General tab, the System heading lists theoperating system and service pack details. If you do not have SP1installed, follow the instructions under Installing SP1 for MicrosoftWindows XP Professional.

Installing SP1 for Microsoft Windows XP ProfessionalTo install SP1 for Microsoft Windows XP Professional:

1. Insert the ADS/ADX or SCT Installation CD.

2. Select the OEM folder.

3. Select the Microsoft folder.

4. Select WINXP_SP1.

5. Double-click: Xpspla_en_x86

6. Follow the setup instructions.

Note: You must install SP3 on your computer before installing.NET Framework and IIS. If .NET Framework and IIS are alreadyinstalled, you must reinstall them after installing SP3.

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Verifying Your Computer Has IIS Version 5.1 InstalledTo verify your computer has IIS Version 5.1 installed:

1. From the Control Panel, select Administrative Tools.

2. Select Internet Services Manager.

Note: If Internet Services Manager does not appear, you never hadIIS installed on your computer. Refer to the Installing IIS Version 5.1for Microsoft Windows XP Professional section.

3. From the Tree tab, right-click on the Internet Information Services.

4. From the menu options, select Help.

5. Select the link http://localhost/IISHelp/. A dialog box opens.

Note: The above link should be located on the right side of theHelp screen.

6. Verify the dialog box has IIS 5.1 Documentation as the title.

7. Close all windows.

Installing IIS Version 5.1 for Microsoft Windows XPProfessionalNote: You need your Microsoft Windows XP Professional CD toinstall the IIS software.

To install IIS Version 5.1 for Microsoft Windows XP Professional:

1. From the Start menu, select Settings > Control Panel.

2. Select Add/Remove Programs.

3. Select Add/Remove Windows Components. A WindowsComponents Wizard dialog box appears.

4. Select Internet Information Services (IIS).

5. Click Next. IIS installs on your computer.

6. Click Finish.

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Microsoft .NET FrameworkThe ADS/ADX software and the SCT software requires Microsoft.NET Framework Version 1.0 with SP2.

Note: You must install IIS before you install .NET Framework. Forinformation on IIS, find your operating system platform headingwithin this document and follow the appropriate procedure (forexample, Microsoft Windows XP Professional > Installing IIS Version5.1 for Microsoft Windows XP Professional).

Verifying Your Computer Has .NET Framework Version 1.0with SP2 InstalledTo verify your computer has .NET Framework Version 1.0 with SP2installed:

1. Use Windows Explorer to search for this file:ASPNET_ISAPI.DLL

Note: If the ASPNET_ISAPI.DLL file does not exist, refer to theInstalling .NET Framework Version 1.0 section.

2. Right-click on the ASPNET_ISAPI.DLL file. A pop-up menuappears.

3. Select Properties.

4. Select the Version tab. The File Version should have 1.0.3705.288(This indicates Version 1.0 with SP2 is installed).

Note: If the File Version has 1.0.3705, then .NET FrameworkVersion 1.0 is installed without the Service Pack. Refer to theInstalling SP2 for .NET Framework section for more information.

5. Close all windows.

Installing .NET Framework Version 1.0Note: If you have another version of .NET Framework, such asVersion 1.1, you still need to install Version 1.0 with SP2.

To install .NET Framework Version 1.0:

1. Insert ADS/ADX or SCT installation CD.

2. Select the OEM folder.

3. Select the Microsoft folder.

4. Select the dotnetframework folder.

5. Double-click the dotnetredist file. The dotnetfx.exe licenseagreement appears.

6. Click Yes. A dotnetfx.exe dialog box appears.

7. Select Browse.

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Figure 3: dotnetfx.exe Dialog Box8. Browse to a folder as in the Figure 3 example.

9. Click OK. The dotnetfx files extracts to your selected folder.

10. Go to the folder you selected.

11. Double-click: dotnetfx

12. Follow the installation instructions.

Note: You may want to delete the dotnetfx.exe file after installingsince the file size is 21 megabytes (MB).

Installing SP2 for .NET FrameworkTo install SP2 for .NET Framework:

1. Insert the ADS/ADX or SCT installation CD.

2. Select the OEM folder.

3. Select the Microsoft folder.

4. Select the dotNet framework folder.

5. Double-click on dotNETFramework SP2 Setup.

6. Follow the installation instructions.

7. Go back to Verifying Your Computer has .NET FrameworkVersion 1.0 with SP2 Installed and follow the instructions.

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Microsoft SQL Server 2000 Desktop Engine (MSDE)The ADS and SCT software requires Microsoft SQL 2000 DesktopEngine (MSDE) with SP3.

Verifying Your Computer Has MSDE with SP3 InstalledTo verify your computer has MSDE with SP3 installed:

1. Use Windows Explorer to search your c: drive for this file:sqlservr.exe

2. Right-click on the sqlservr.exe file. A popup menu appears.

3. Select Properties. A dialog box appears.

4. Select the Version tab.

5. Verify the number is 2000.80.760.0 or higher.

6. Close all windows.

Installing MSDETo install MDSE:

1. Insert the ADS/ADX or SCT installation CD.

2. From the Start menu, select Run. The Run dialog box appears.

3. Select Browse.

4. Browse to the ADS/ADX or SCT installation CD drive.

5. Select the OEM folder.

6. Select the Microsoft folder.

7. Select MDSE2000_SP3.

8. Select SETUP.EXE. The Run dialog box reappears.

9. After the text string enter a space.

10. Type:SAPWD=sa (Figure 4).

11. Click OK. MSDE with SP3 installs on your computer.

Figure 4: Installing MSDE–Run example

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Microsoft SQL Server 2000The ADX software requires Microsoft SQL Server 2000 Standard orEnterprise Edition with SP3 and mixed mode security.

Setting Up Mixed Mode SecurityTo set up mixed mode security:

1. From the SQL Server 2000 installation CD, select Mixed Mode(Windows Authentication and SQL Server Authentication). SeeFigure 1.

Figure 5: Authentication Mode2. Enter the password given to you from your IT department or

generate your own password.

3. Confirm your password.

4. Finish the Microsoft SQL Server 2000 Installation process.

Verifying or Updating Mixed Mode SecurityTo verify or update mixed mode security:

1. Expand the tree until you see the local server (Figure 6).

Note: The default name of the local server is local. Otherwise, thedefault name is the same as the hostname of the machine and is locatedunder the default server group called, SQL Server Group. If thereappears to be no local server, refer to the Microsoft SQL Server 2000documentation for information on how to register your local server.

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Figure 6: SQL Server Enterprise Manager Tree2. Right-click on the local server. A right-click menu appears.

3. Choose Properties. The SQL Server Properties (Configure) –(local)dialog box appears (Figure 7).

4. Select the Security tab.

5. Select SQL Server and Windows.

Figure 7: SQL Server Properties6. Click OK.

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Java Runtime (JRE)The ADS/ADX software along with the SCT software requiresJRE 1.3.1

Verifying Your Computer Has the Java Runtime Plug-inInstalledTo verify your computer has the Java Runtime plug-in installed:

1. From the Start menu, select Settings > Control Panel.

2. Verify the Java Plug-in 1.3.1 icon appears.

Note: If the Java Plug-in icon does not appear, go to the Installingthe Java Plug-In section.

Verifying the Java SettingsTo verify the Java settings:

1. From the Start menu, select Settings > Control Panel > JavaPlug-in 1.3.1.

2. On Basic tab (Figure 8) verify that Enable Java Plug-in andRecycle Classloader are checked.

Figure 8: Java Plug-in Control Panel Basic Tab3. Select the Advanced tab. Verify that Use Java Plug-in Default

appears in the Java Runtime Environment drop-down box and thatEnable Just In Time Compiler is checked.

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Figure 9: Java Plug-in Control Panel Advanced Tab4. Close all windows.

Installing the Java Plug-InTo install the Java Plug-in:

1. Insert the ADS/ADX or SCT installation CD.

2. Open the OEM folder.

3. Open the Sun folder.

4. Open the jre1.3.1 folder.

5. Double-click on j2re-1_3_1-win.

6. Follow the setup instructions.

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Installing the ADS/ADX SoftwareTo install the ADS/ADX software:

Notes: The ADS or ADX software requires at least 600 MB ofavailable hard disk space.

Do not install Web-hosted applications on the same computer as theADS software.

1. Insert the ADS/ADX Installation CD.

2. Select the ADS folder.

3. Select setup.exe. The Welcome dialog box appears.

4. Click Next. The Metasys ADS Database Location and Time ServerSetup dialog box appears (Figure 10).

Figure 10: Database File Location Dialog Box5. Select Browse to use file destinations other than the default. Verify

that there is enough disk storage space on the selected repositorydrives. We recommend you use the above default locations. Formore information on the Repositories, refer to the Configuring theApplication and Data Server Technical Bulletin (LIT-1201645).

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Note: If you choose to set the ADS/ADX as the Time Server, youhave the option of setting the other devices on the Site to synchronizetheir times with the default Time Server ADS/ADX device. If you donot set the ADS/ADX as the Time Server, then you do not have theoption of setting the other devices on the Site to synchronize their timewith that ADS/ADX device. In order to receive this option again, youmust reinstall the ADS/ADX software.

If you have multiple ADS/ADX devices on the Site, we recommendthat you synchronize all devices on the Site to one of the ADS/ADXdevices. Refer to the Time Management section in the online help formore information on setting up devices to synchronize their times withan ADS/ADX device.

6. Click Next. The Metasys ADS Johnson Controls Wizard DialogBox appears (Figure 11).

Figure 11: Ready to Install the Program Dialog Box7. Select Install. The ADS installs on your computer.

8. Reboot your computer.

The ADS/ADX software installation is complete. For information onADS configuration, refer to the Configuring the Application and DataServer Technical Bulletin (LIT-1201645).

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Note: The name of the Metasys ADS/ADX object is the same asthe computer host name. To change the name of the ADS/ADX, youmust change the name of the computer.

To Launch the ADS/ADX SoftwareGo to Start > Programs > Johnson Controls > Metasys ADS/ADX.

Metasys System User Name and PasswordUse the following default user name and password to access theMetasys system:

log on: MetasysSysAgent

password: XMG3-Rel.1

Notes: The password is case sensitive.

Your Metasys system extended architecture passwords do not have tomatch the passwords of your operating system.

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Installing the SCT SoftwareTo install the SCT software:

Note: The SCT Software requires 125 MB of available hard diskspace.

Do not include Simulation during the SCT install if you plan toinstall the ADS software. The ADS software requires you toremove Simulation by uninstalling and reinstalling the SCTsoftware.Be sure you have your SQL Server running before you attempt toinstall the SCT software.

Verifying You Have SQL Server RunningTo verify you have SQL Server Running:

Point to the computer with the green arrow in your system tray. Thetooltip indicates if SQL Server is running.

Note: The green arrow indicates SQL Server is running. The redsquare indicates SQL Server is not running.

To install the SCT:

1. Insert the SCT Installation CD.

2. Select SCT\setup.exe. The Welcome dialog box appears.

3. Click Next. The License Agreement dialog box appears(Figure 12).

Figure 12:– License Agreement Dialog Box4. After reading, select I accept the terms of the license agreement.

5. Click Next. The Customer Information dialog box appears(Figure 13).

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Figure 13: Customer Information Dialog Box6. Fill in the User Name and Organization.

7. Click Next. The Metasys SCT-InstallShield Wizard Custom Setupdialog box appears (Figure 14).

Figure 14: Custom Setup Dialog Box8. Click on the pull-down menu for the features you would like to

install. A pull-down menu appears (Figure 15).

Figure 15: Pull-Down Options

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Notes: Both installation options install the same programs.

CTOOLS installs HVAC Pro, GX-9100, DX Commissioning, andXTM Configurator Software Version 8.05. This install overrides allother installed versions of these software programs.

When you choose to install N2 Tools (CTOOLS), a separateinstallation process begins. Exit the N2 Tools installation window andcontinue with the SCT software installation.

9. Click Next. The Metasys SCT-InstallShield Wizard Ready toInstall the Program dialog box appears (Figure 16).

Figure 16: Ready to Install the Program Dialog Box10. Click Install. The SCT installs on your computer.

11. The Metasys SCT-InstallShield Wizard–Install Wizard Completeddialog box appears. Click Finish.

Figure 17: Metasys SCT-InstallShield Wizard–InstallShield WizardCompleted Dialog Box

The Metasys SCT Installer Information Dialog Box appears.

12. Click Yes to reboot your computer.

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The installation is complete. For information on SCT configuration,refer to the System Configuration Tool Technical Bulletin(LIT-1201534).

To Launch the SCT SoftwareGo to Start > Programs > Johnson Controls > Metasys SCT.

Metasys System User Name and PasswordUse the following default user name and password to access theMetasys system:

log on: MetasysSysAgent

password: XMG3-Rel.1

Note: The password is case sensitive.

Your Metasys system extended architecture passwords do not have tomatch the passwords of your operating system.

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TroubleshootingTable 4: TroubleshootingProblem SolutionInternet Explorer proxy settings were setto bypass the proxy server for localaddresses.Error Message:Unable to Login Unexpected Error

To eliminate this error, follow these steps:1. Open Microsoft Internet Explorer.2. Select Tools > Internet Options.3. Select the Connections tab.4. Select LAN Settings.5. In the Proxy Server section, uncheck the bottom two

check boxes.6. Click OK until you return to Internet Explorer.7. Close Internet Explorer.8. Start Internet Explorer again.

InstallShield Issue- HTTP 404 File notfound Internet Information ServicesError Message:Page cannot be found

To eliminate this error, follow these steps:1. Shut down all programs.2. Uninstall the SCT software from Start > Settings > Control

Panel > Add/Remove Programs.3. Go to Start > Run. The Run dialog box appears.4. Type: %TEMP%Note: The path indicates where your temp files are located.5. Change the directory to c:\document and settings\<your

computer profile name folder>\local settings\Temp.6. Delete all files in this directory.7. Reboot the computer.8. Reinstall the SCT software.If the error still occurs, verify you have .NET Framework withSP2 installed. Refer to the Verifying Your Computer Has .NETFramework Version 1.0 with SP2 Installed section.

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JCI CHECKPOINT DISCLAIMER AND LICENSE TOUSE

OwnershipJCI owns certain proprietary, confidential, and copyrighted programs,content, documentation, and other materials contained on this Sitewhich may be identified by the following symbol: “Johnson Controls,Inc. 2003. All Rights Reserved.” (collectively referred to as “JCIContent”). The JCI Content shall be the sole and exclusive property ofJCI. JCI hereby grants you a nontransferable, nonexclusive, limitedlicense to use the JCI Content in connection with certain proprietary,confidential, patented, and copyrighted programs, products, softwareor other material provided by JCI (collectively referred to as “JCISoftware”). JCI may terminate this limited license upon any notice toyou.

Right to Use DataYou hereby acknowledge and agree that JCI has a royalty-free,perpetual, paid-in-full, irrevocable, non-exclusive, and transferableright and license to use any and all data, records, and other informationtransmitted to, by, or through the JCI Software, or otherwise providedto JCI in connection with the use of the JCI Software or the JCIContent, for JCI’s business purposes for all media now known or laterdeveloped.

ConfidentialThe JCI Software and JCI Content are the proprietary and confidentialinformation of JCI. You agree to maintain in strict confidence, inperpetuity, the JCI Software and JCI Content by using at least thesame security measures as you use for your own confidentialinformation. You further agree not to disclose the JCI Software or JCIContent, or any aspect thereof, to anyone other than your employeeswho have a need to know such information to support your authorizeduse of the JCI Software and JCI Content; provided, however, suchemployees are bound to protect such information against any other useor disclosure.

DISCLAMIER OF WARRANTYTHE JCI SOFTWARE AND JCI CONTENT ARE PROVIDED “ASIS” WITHOUT WARRANTY OF ANY KIND INCLUDING, BUTNOT LIMITED TO, THE IMPLIED WARRANTIES OFMERCHANTABILITY, NON-INFRINGEMENT, AND FITNESSFOR A PARTICULAR PURPOSE.

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LIMITATION OF LIABILITYNEITHER JCI NOR ANYONE ELSE WHO HAS BEENINVOLVED IN THE CREATION, PRODUCTION, OR DELIVERYOF THE JCI SOFTWARE OR JCI CONTENT SHALL BE LIABLEFOR ANY DIRECT, INDIRECT, CONSEQUENTIAL ORINCIDENTIAL DAMAGES ARISING OUT OF THE USE ORINABILITY TO USE THE JCI SOFTWARE OR THE JCICONTENT. YOUR SOLE AND EXCLUSIVE REMEDY, ANDJCI’S ENTIRE LIABILITY (WHETHER IN CONTRACT, TORT[INCLUDING NEGLIGENCE], OR OTHERWISE), WITHRESPECT TO THE JCI SOFTWARE OR THE JCI CONTENTSHALL BE FOR JCI TO REPAIR AND/OR REPLACE (AT JCI’SSOLE OPTION), AT NO CHARGE TO YOU, ANY FAILURE OFTHE JCI SOFTWARE OR JCI CONTENT TO OPERATE INACCORDANCE WITH THE APPLICABLE SPECIFICATIONS;PROVIDED, HOWEVER, YOU SHALL PROVIDE JCI WITHWRITTEN NOTICE OF SUCH FAILURE WITHIN NINETY (90)DAYS OF THE ORIGINAL DATE OF PURCHASE. THISLIMITED WARRANTY SHALL NOT APPLY TO ANY FAILURESCAUSED BY YOUR OR ANY THIRD PARTY’S ALTERATIONS,MODIFICATIONS, MISUSE, DAMAGE OR NEGLECT.

Discrete components within this product are governed by separateopen source licenses. The notices and provisions that follow applyonly to those components:

This product includes software developed by the Apache SoftwareFoundation. Source code for these components can be found at(http://www.apache.org/).

• Batik SVG Toolkit

• Xerces2 Java Parser

• Apache SOAP

These components are covered by the following license. The terms ofthis license apply only to these components.

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The Apache Software License, Version 1.1Copyright © 2000. The Apache Software Foundation. All RightsReserved.

Redistribution and use in source and binary forms, with or withoutmodification, are permitted provided that the following conditions aremet:

1. Redistributions of source code must retain the above copyrightnotice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyrightnotice, this list of conditions and the following disclaimer in thedocumentation and/or other materials provided with thedistribution.

THIS SOFTWARE IS PROVIDED ‘AS IS’ AND ANY EXPRESSEDOR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITEDTO, THE IMPLIED WARRANTIES OF MARCHANTABILITYAND FITNESS FOR A PARTICULAR PURPOSE AREDISCLAIMED. IN NO EVENT SHALL THE APACHE SOFTWAREFOUNDATION OR ITS CONTRIBUTIORS BE LIABLE FOR ANYDIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, ORCONSEQUENTIAL DAMAGES (INCLUDING, BUT NOTLIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS ORSERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESSINTERRUPTION) HOWEVER CAUSED AND ON ANY THEORYOF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY,OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE,EVEN IF ADVISED OF THE POSSIBLITY OF SUCH DAMAGE.

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Intalio Inc. – ExoLab ProjectThis product includes software developed by Intalio Inc. for theExoLab Project. Source code for this component can be found at(http://castor.exolab.org/)

• Castor

This component is covered by the following license. The terms of thislicense apply only to this component.

Copyright © 2000-2002 Intalio Inc. All Rights Reserved.

Redistribution and use of this software and associated documentation(“Software”), with or without modification, are permitted providedthat the following conditions are met:

1. Redistributions of source code must retain copyright statementsand notices. Redistributions must also contain a copy of thisdocument.

2. Redistrutions in binary form must reproduce the above copyrightnotice, this list of conditions and the following disclaimer in thedocumentation and/or other materials provided with thedistribution.

THIS SOFTWARE IS PROVIDED BY INTALIO ANDCONTRIBUTORS ‘AS IS’ AND ANY EXPRESSED OR IMPLIEDWARRANTIES, INCLUDING, BUT NOT LIMITED TO, THEIMPLIED WARRANTIES OF MERCHANTABILITY ANDFITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.IN NO EVENT SHALL INTALIO OR ITS CONTRIBUTORS BELIABLE FOR ANY DIRECT, INDIRECT, INCIDENTIAL,SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OFSUBSITITUTE GOODS OR SERVICES; LOSS OF USE, DATA, ORPROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSEDAND ON ANY THEORY OF LIABILITY, WHETHER INCONTRACT, STRICT LIABILITY, OR TORT (INCLUDINGNEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUTOF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THEPOSSIBLITITY OF SUCH DAMAGE.

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Cryptix Foundation LimitedThis product includes software developed by the Cryptix FoundationLimited. Source code for this component can be found at(http://www.cryptix.org/).

• Cryptix JCE

This component is covered by the following license. The terms of thislicense apply only to this component.

Copyright © 1995-2001. The Cryptix Foundation Limited. All RightsReserved.

Redistribution and use in source and binary forms, with or withoutmodification, are permitted provided that the following conditions aremet:

1. Redistributions of source code must retain the copyright notice,this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyrightnotice, this list of conditions and the following disclaimer in thedocumentation and/or other materials provided with thedistribution.

THIS SOFTWARE IS PROVIDED BY THE CRYPTIXFOUNDATION LIMITED AND CONTRIBUTORS ‘AS IS’ ANDANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUTNOT LIMITED TO, THE IMPLIED WARRANTIES OFMERCHANTIABILITY AND FITNESS FOR A PARTICULARPURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THECRYPTIX FOUNDATION LIMITED OR CONTRIBUTORS BELIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,SPECIAL, EXEMPLARY, OR CONSWQUENTIAL DAMAGES(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT ORSUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, ORPROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSEDAND ON ANY THEORY OF LIABILITY, WHETHER INCONTRACT, STRICT LIABILITY, OR TORT (INCLUDINGNEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUTOF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THEPOSSIBILITY OF SUCH DAMAGE.