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How to Wipe the Device (hard reset)

IMPORTANT: It takes approximately one hour towipe the device. The device must be connected toiTunes on the PC before it can be used again.

1. If the battery is low, plug the device into a poweroutlet or PC to charge the device.

2. Open Settings.3. Go to General > Reset.4. Select EraseAll Content and Settings.5. Tap Erase iPhone twice to confirm.6. When the hard reset is complete, open iTunes on

the PC and connect the device to re-initialize it.

How to Turn On/Off the Device

On/Sleep

Press the sleep/wake button.

Off

1. Press and hold the sleep/wake button for a fewseconds until the red slider appears

2. Drag the slider to the right.

How to Reboot the Device (soft reset)

1. Press and hold the Home and Sleep/Wakebuttons for about 15 seconds.

Note: Ignore the red slider that appears afterabout 5 seconds.

2. Release the Home and Sleep/Wake buttons whenthe Apple logo appears.

Carriers

AT&T

Operating System

iPhone OS v2.x or v3.x

Memory

3G: 8 GB total

3GS: 16 GB total

Memory Expansion

None

Battery

Talk Time: 5 hours

Standby: 300 hours

Internet usage: 5 hours

Connection Specifications

Bluetooth 2.0

Wi-Fi 802.11 b/g

Infrared No

GPS Yes

Wireless Connectivity UMTS/HSDPA, GSM/EDGE,GPRS, 3G, 2G

How to Turn On/Off the Phone

On/Off

You cannot turn the phone off without turning off Wi-Fiand Bluetooth. See Airplane Mode.

Airplane Mode

1. Open Settings.2. Turn Airplane mode on or off.

Apple iPhone 3G / 3GSService Desk DOC ID 424310 For Internal Use Only Last Updated: Aug 11, 200

Printed copy is uncontrolled. See Service Desk for most up-to-date version.

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On-screen Keyboard

When text entry is possible, the keyboard will

automatically appear.

How to Type Uppercase Letters

To type a single uppercase letter, press the Shiftkey before pressing a letter.

To turn on CAPS LOCK, double-tap the Shift key.The Shift key turns blue when caps lock is on.

Note: CAPS LOCK is not enabled by default. Toenable:

1. Open Settings.2. Go to General > Keyboard.3. Turn Enable Caps Lock on.

How to Type Numbers

Press the Number key and select the desirednumbers.

How to Type Symbols

Press the Number key and select the desiredsymbols.

Note: Press the Symbol key to access more

symbols.

How to Set Ringer to Vibrate

The iPhone has a ringer switch (on the left side of thedevice) that, when set to vibrate, changes the ringer,alerts, and sounds to vibrate.

Flip the Ring/Silent switch.

Phone, Message, and General Icons

Signal strength

Airplane Mode on

3G network available

EDGE network available

, , or GPRS network available

Connected to a Wi-Fi network

Network activity

Connected to network via VPN

Lock active

Media playing

Alarm set

Blue or White: Bluetooth Deviceconnected

Bluetooth on, but no device connected

Bluetooth headset battery charge level

Battery charge level

How to Connect to a Wi-Fi Network

1. Open Settings.2. Select Wi-Fi.3. Turn Wi-Fi on.4. Available Wi-Fi networks will be displayed. Select

the desired network to connect.

5. If prompted, type the network password.6. Tap Join.

How to Connect to a Bluetooth Device

1. Turn on the Bluetooth device and activate pairingmode.2. On the iPhone, open Settings.3. Go to General > Bluetooth.4. Turn Bluetooth on.5. Select the desired device from the list.6. If prompted, enter Bluetooth device password.

Other Reset Options

Reset All Settings (2 min)

Reset all settings (including EAS setup and email) todefaults. Stored media is not deleted. Calendar andContacts entries still exist but are not linked to Outlook.

Open Settings and go to General > Reset >Reset All Settings.

Reset Keyboard Dictionary (1 min)

Erase all words that have been added to the dictionary.

Open Settings and go to General > Reset >Reset Keyboard Dictionary.

Reset Network Settings (1 min)

Remove all stored W-Fi networks.

Open Settings and go to General > Reset >Reset Network Settings.

Reset Home Screen Layout (1 min)

Reset the home screen to the factory default.

Open Settings and go to General > Reset >Reset Home Screen Layout.

Reinstall OS (requires a PC) (20+ mins)

Restore the most recent iPhone OS. Settings (includingEAS setup) can be restored from backup, but all data isdeleted, including downloaded applications and media.

1. Connect the iPhone to the PC and open iTunes.2. In iTunes, select iPhone from the left column and

click the Summary tab.

3. Click Restore and follow the on-screen prompts.Printed copy is uncontrolled. See Service Desk for most up-to-date version.