Apple Blossom SaleJune 20 – July 18, 2020

Keeping with the new timesAfter 41 years of Creating Beautiful Living with the aid of our studio showroom. CBL is now mak-ing only home visits. A lot has changed that is for sure. I want to take you thru our new process when getting ready for your home visit. It starts with your phone call to CBL Floors, and us gather-ing as much information as we can about your project. Design, lifestyle, budget, it helps me get a visual of what you want your result to look like. After gathering your info, I start searching our samples and pulling the styles and colors I think would work best for your home. It is like having a personal shopper for flooring. CBL brings selec-tions right to your home. We can come in with the samples or we have had customers come out to our vehicle to look at samples in natural light-ing. Whichever way you feel most comfortable. Frank will measure and I will show you options. It almost sounds too easy. Frank and I have been working like this since March. We love it!! Give us a call @ 651-292-1011 to get the process rolling. We look forward to working with you on your next flooring project.

Diane

Hello and thank you for taking your time to read this first edition of CBL Floors “Coming Out” newsletterWe at CBL Floors want to extend to all those who have lost loved ones during the pandemic our sincere sym-pathies and condolences. Fortunately, all here at CBL Floors are well, and we are very thankful for this bless-ing. A lot has changed in all our lives and not standing still is the ‘march of old man time’.

CBL has moved into our new business model after 40 years of manning a retail store for 35-48 hours a week. Our brick and mortar store has closed, we are now “Coming out” to you, our customers!

Diane and I will visit you in the comfort of your home. Our pre-visit customer information sheet allows us to fine-tune our vast selections of flooring products to your specific needs. With Diane’s wonderful talent in color and design, combined with your vision of “Creating Beautiful Living” this will become a reality.

We have been working through the pandemic and have fine-tuned our new “Coming Out” in home customer focus model. We have had so much fun meeting new and renewing old friendships in a more relaxed and per-sonal way.

CBL has our annual “Apple Blossom Sale” starting in June. Please call us for an in-home appointment, 651-292-1011 for some “Coming Out” sale savings.

So, we say “THANK YOU” for your forty years of support and we look forward to helping you all again! It feels so good to be back with each other.

Assistance from Jim Loude Warehouse/Operations ManagerHi, my name is Jim. In our new business model, when I am in the office, I retrieve answering machine messages and then email those project details and requests im-mediately to Diane & Frank for handling and follow-up. I also take incoming telephone calls, ensuring a quick turnaround for customer inquiries.

It is my job to see that we have a seamless operation, both at our warehouse and of-fice, and it is my pleasure to serve you during these more challenging times.

Dinner on Diane & Frank! by Camille Gunderson – Office AssistantOne of the vehicles that drives our advertising business are Google Reviews. To all our wonderful customers that take the time to post a review on Google, we have been sending $25 dinner gift cards from our favorite local restaurants – Applebee’s, Tinucci’s, Colossal Café and Cosetta’s.

When your final invoice is paid, I send you a letter (with care and warranty info) that includes a yellow highlighted paragraph that asks if you would consider posting a Google review. I also email you to ensure you have seen our request and may call you as well. If you would like to see all the reviews that have been written in the last several months go to CBL Floors.com. Our web site also has new and updated information.

Second Chance for Dinner on Diane & Frank! If you refer someone to CBL and they make a qualifying purchase, we will send you another gift card! How is that for “doubling” your fun!

We thank you for your wonderful support over the years in posting a Google Review or by referring someone to CBL!

Spring/Summer 2020Let our talented team assist you with your flooring project!

FREE in-home/office & phone consultations.

Creating Beautiful LivingThat’s the CBL Difference

CBLFloors

BIG WINNERS We had offered customers that were MERSC members (MN Employee Resource & Service Discount program) a chance to enter a drawing to win $500 from CBL. John & Shiela were the very lucky winners.

Congratulations!

DINNER’SON US

A A b AIn this issue. . . Message From DianeComing OutJim LoudeDinner GiftDarold Ziegler

PRSRT STDU.S. Postage

PAIDTwin Cities, MN Permit No 3245

CBLFloors

CBL Floors (formerly Carpets by Lindsey) 1670 South Robert Trail #284 West St. Paul, MN 55118Phone: 651.292.1011 www.cblfloors.com

ADDRESS SERVICE REQUESTED

Apple Blossom Sale ! June 20th ~ July 18th

Call 651-292-1011

Need an extra set of eyes?

at 651.292.1011 for a FREE in-home/office

design consultation at your convenience!

Call us

Thank you for your kind referrals!

Refer a friend and receive a FREE dinner on us!

For in-home appointments

Residential & Commercial FlooringCarpet~Hardwood~Vinyl~Laminate

Mailing Address: 1670 S. Robert Trail #284, West St. Paul 55118

651-292-1011 • www.cblfloors.com

Creating Beautiful LivingThat’s the CBL Difference

CBLFloors

What Happens When You Call CBL Floors? Darold Ziegler – ControllerWhen you call CBL, while our staff is in the office, one of us will answer your call and gather information from you. We will ask the basic questions like your name, address, telephone number. We will also ask how CBL Floors can help you with your flooring project. It is helpful to provide us with a general idea of what type of flooring you are interested in. This information will be given to one of our own-ers Frank or Diane on what we call our “customer information in-take” form. Diane or Frank will call you to review with you and fine tune your project’s scope and materials. An in-home appointment and measure will be scheduled with you by them. Our feedback so far from our customers during March & May have been amazing. On most first visits they can bring out samples that will be just what you are looking for!

WINNER OF “Hardwood Floors” Trivia Contest Drawing (Snowflake Sale Newsletter): Rita Clark of Eagan is the winner. Congratulations Rita!

This month’s TRIVIA CONTEST DRAWING: What was the name of the first CBL Newsletter? Winner will receive a $25.00 dinner gift card.