App Centric Healthcare

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    App-Centric HealthcareAnd Why mHealth 2.0 May

    Obsolete The Web

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    The alchemy of healthcare and mobile computing have

    combined to produce a seriously compelling value

    proposition for providers, hospitals, medical practitioners

    and most important - healthcare consumers. This paper

    provides insights into the emerging app-centric world,

    how it will influence and integrate with mobile healthcare,

    and why the Web may soon be obsolete.

    Sponsors

    iOptimal Mobile Health Expo

    Special Mobile Health Report Offer

    Mobile Health Market Report

    2010-2015 (discount code: ER447TH)

    The Impact of Smartphone Applications on the Mobile Health

    Industry[read more]

    This report provides data, key market figures, technology trends and

    social trends and analysis on the mobile health market. It highlights

    and discusses strategies that mHealth market participants should

    consider in order to become successful players in the market, and is

    targeted towards multiple groups: traditional healthcare players like

    pharmaceutical companies and device manufacturers, medcomms,

    healthcare industry consultants, medical and government

    organizations as well as app developers, app store operators, mobile

    network operators and other new entrants to the healthcare market.

    App-Centric Healthcare 2

    http://www.research2guidance.com/shop/index.php/mhealth-reporthttp://mobilehealthexpo.com/http://www.research2guidance.com/shop/index.php/mhealth-reporthttp://www.research2guidance.com/shop/index.php/mhealth-reporthttp://mobilehealthexpo.com/http://mobilehealthexpo.com/http://ioptimal.com/http://ioptimal.com/
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    APP-CENTRIC HEALTHCARE

    Introduction

    In an age of mobility, healthcare is changing in profound ways.

    In almost every sense of healthcare, the needs of consumer health-related services

    occur while away from home. If you aren't in a doctor's office or an ER waiting for care,

    you'll likely deal with health issues

    somewhere besides the comfort of

    your own home. Healthcare

    scenarios of every imaginable typealso occur when you're most

    likely to be away from home. It's

    the nature of healthcare and why

    mobile healthcare has taken on a

    significant importance in this decade

    and beyond.

    For healthcare workers, similar

    requirements exist. Nurses, doctors,

    and other healthcare professionals

    rarely find themselves sitting at

    desktop computers when collecting

    or consuming health-related

    information.

    Mobile computing is the flip-side of mobile healthcare. Smart devices such as Apple's

    iPhone, have led the mobile computing revolution. Smart phones have reached a

    critical tipping point - they actually perform well, the networks they run on are relatively

    reliable, and Internet and Web accessibility is pervasive and commonplace.

    The alchemy of mobile healthcare and mobile computing have combined to produce a

    seriously compelling value proposition for providers, hospitals, medical practitioners

    and most important - healthcare consumers. And now we've entered the age of well-

    designed tablets. Mobile healthcare is positioned for explosive and unprecedented

    growth.

    App-Centric Healthcare 3

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    Apps - Point-solutions for Everyone

    Through its consumer campaigns, Apple has cemented the idea that there's an app for

    that(and just about anything you could imagine). This positioning is taking hold in

    business, government, religion and everyday lives as the popularity of iPhone,

    iPodTouch, and now iPad, has grown rapidly and pervasively since iPhone's debut in

    mid-2007. Conceptually, this positioning has also spilled over to non-Apple

    environments such as Android-based phones and devices. App stores are erupting for

    every viable smart-device platform and operating system.

    Appshave become a meaningful abbreviation to something that just works. Apps

    provide a common and easily understood idea that has been widely accepted as a

    solution- indeed a means to get stuff done quickly and effectively. Humans across the

    globe see appsas the pathway to achieving objectives whether simple tasks orcomplex processes and they've begun to vote [literally] with their fingers.

    Good apps create and sustain long-lasting relationships with users and they find their

    way into prominent visibility on mobile devices. Bad apps are quickly tossed aside as

    users exercise real-time voting for solutions that make life better. Appsare quickly

    becoming the life-link between users and businesses - they represent the brand equity

    of that relationship and users can assess the benefits of an app at relatively low costs.

    Forty percent of consumers surveyed by the Health Research Institute (HRI) said they

    would pay for mobile healthcare services. According to HRI --

    Mobile technology is untethering healthcare and enabling the practice of care

    anywhere, the report says. Mobile health is creating business models that

    unlock access to new players and technologies that support preventative, acute

    and chronic care.

    Michael Mathias, Aetnas chief technology officer, has this to say about the growth

    opportunities that exist within mobile healthcare --

    The days of mass communication are over. We can now deliver customized

    communications through mobile apps, online, telephonically, or through the mail

    based on our understanding of how each member wants to be communicated

    with.

    App-Centric Healthcare 4

    http://www.pwc.com/us/en/health-industries/health-research-institutehttp://www.pwc.com/us/en/health-industries/health-research-institutehttp://www.pwc.com/us/en/health-industries/health-research-institute
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    Yan Chow, director of the Innovation and Advanced Technology Group at Kaiser

    Permanente says --

    ... mobile is a synonym for independence; I think that the ability to be

    independent and get data when and where you need it gives consumers a lot of

    freedom. Having consumers be at the center of their own care is a concept

    Kaiser has been working with for a long time. It gives us the chance to build a

    new relationship with our members.1

    Former global managing director of Verizon Connected Healthcare, Rajeev Kapoor,

    says this about the emerging mobile paradigm of healthcare --

    The paradigm of healthcare has changed. You used to bring the patient to the

    doctor. Now you takethe doctor, hospital, and entire healthcare ecosystem to the

    patient.

    Consumers have come to believe mobile apps are synonymous with smart phones2

    and mHealth experts generally regard smart phones as a necessity for viable mobile

    medical solutions. However, the vast majority of mobile users in the United States

    (more than 60%) presently carry devices that are not considered smart but which are

    capable of texting (SMS3

    ).

    Globaltel Media CEO, Robert Sanchez offers insight concerning opportunities to

    leverage existing SMS infrastructure.

    "Healthcare and mobile cellular will be tightly integrated in the near future with a

    majority of mobile users demandingSMS text as the primary mode of

    communications. Those communications MUST be two-way, not simply alerts or

    notifications. Healthcare professionals cannot expect that their patients or staff

    will have "smart" phones or Internet capability on their mobiles."

    App-Centric Healthcare 5

    1 Mobile Marketer, Mobile technology can lower healthcare costs: PricewaterhouseCoopers

    2 A smart phone is a mobile phone that offers more advanced computing ability and connectivity than a contemporary basic mobile phone.

    3 SMS, also known as texting and short message service, is the most widely used data application in the world, with 2.4 billion active users, or 74% of all

    mobile phone subscribers.

    http://en.wikipedia.org/wiki/Smart_phonehttp://en.wikipedia.org/wiki/Mobile_phonehttp://en.wikipedia.org/wiki/SMShttp://en.wikipedia.org/wiki/SMShttp://en.wikipedia.org/wiki/Mobile_phonehttp://en.wikipedia.org/wiki/Mobile_phonehttp://en.wikipedia.org/wiki/Smart_phonehttp://en.wikipedia.org/wiki/Smart_phonehttp://www.mobilemarketer.com/cms/news/research/7302.htmlhttp://www.mobilemarketer.com/cms/news/research/7302.html
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    Mr. Sanchez makes a compelling point concerning the present penetration of smart

    phone handsets. However, smart phone adoption, especially in developed nations, is

    racing at unprecedented adoption rates by consumers. In any case, SMS should be

    taken seriously as a common and globally pervasive communications infrastructure

    capable of providing mobile healthcare services. After all, SMS is indeed a mobile

    app thats free and comes with almost every mobile phone.

    As evidence that pervasive availability of SMS infrastructure may be a significant

    mHealth business driver, Scripps Ranch Dermatology has successfully deployed

    Globaltel's managed SMSmessaging platform to drive new business and improve

    patient communications. With nearly 70 percent of initial contacts opting in to the

    service, Scripps Ranch Dermatology has enjoyed the increased visibility andenhanced marketing communications that Globaltel's HIPAA-compliant texting platform

    provides.

    mHealth 2.0

    The term "mHealth" has been around a long time; a roughly ten year failed period

    (mHealth 1.0), and now an emerging and more successful period which is aptly

    referred to as mHealth 2.0. mHealth 1.0 was not app-centric; it was based on a general

    idea that the Internet and other wired and wireless protocols could serve as a

    framework for web-based and traditional client-server mobile health solutions. Theoriginal mHealth movement presented a rosy picture at the turn of the millennium. Very

    promising market projections indicated the mHealth market would soon grow in excess

    of a billion dollars annually with a staggering growth ramp thereafter.

    Research2Guidance.com4 revisits what really happened.

    Based on those market estimates and the foreseen benefits for the users /

    patients, first movers developed mHealth solutions. They generally made use of

    existing PDAs and handheld computers or used SMS platforms to deliver their

    services to simple phones. The mHealth solutions which were developed

    between 2000 and 2008 very much resemble todays mHealth applications in the

    various app stores. But with a few exceptions projects didnt progress beyond the

    trial stage. Quite a few early mHealth solution providers discontinued their

    mHealth business. Even global players like Qualcomm have paused their

    App-Centric Healthcare 6

    4 Research2Guidance.com, http://www.research2guidance.com/will-smartphone-apps-become-the-killer-application-of-the-mhealth-market/

    http://www.research2guidance.com/will-smartphone-apps-become-the-killer-application-of-the-mhealth-market/http://www.research2guidance.com/will-smartphone-apps-become-the-killer-application-of-the-mhealth-market/http://www.scrippsderm.com/http://www.scrippsderm.com/
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    LifeComm project which aimed to become the dominant mHealth platform in the

    world. The market was not ready to come out the trial phase at that time and did

    not manage to gain significant size.

    mHealth 2.0 is app-centric and stems from the "Apple Market Model".

    Mobile technology and mHealth 2.0 opportunities are rapidly emerging as an app-

    centric global mobile health model takes shape. All forms of mobile devices and

    increased human connectedness are now emerging to play important roles in the

    future of global health. Pervasive availability and access to low-cost mobile

    technologies puts significant achievements for improved global health within reach.

    According to Wikipedia5,

    The motivation behind the development of the mHealth field arises from two

    factors. The first factor concerns the myriad constraints felt by healthcare

    systems of developing nations. These constraints include high population growth,

    a high burden of disease prevalence, low health care workforce, large numbers

    of rural inhabitants, and limited financial resources to support healthcare

    infrastructure and health information systems. The second factor is the recent

    rapid rise in mobile phone penetration in developing countries to large segments

    of the healthcare workforce, as well as the population of a country as a whole.With greater access to mobile phones to all segments of a country, including rural

    areas, the potentialof lowering information and transaction costs in order to

    deliver healthcare improves. The combination of these two factors have

    motivated much discussion of how greater access to mobile phone technology

    can be leveraged to mitigate the numerous pressures faced by developing

    countries healthcare systems. Both factors are discussed here.

    mHealth 2.0 has little to do with the Web and everything to do with the Internet.

    App-Centric Healthcare 7

    5 Wikipedia, mHealth - http://en.wikipedia.org/wiki/MHealth

    http://en.wikipedia.org/wiki/MHealthhttp://en.wikipedia.org/wiki/MHealth
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    Why the Web May Soon Be Obsolete

    When we think of the web, we often think it is synonymous with the Internet. Here are

    two scenarios to consider that may help to explain the difference.

    In scenario A, all activities were all performed on

    the Web using a Web browser. This is a very

    familiar model but it should not to be confused with

    the Internet. Web site applications such as

    Weather.com and WebMD.com run in a browser but

    utilize the Internet as the communication medium.

    The Internet [metaphorically] represents the pipes,

    and the content from these Web applications flow

    through the pipes to you. Its more accurate to think

    of your browser plus any given Web site as an

    app running on the Internet.

    In scenario B, you were happily running

    mobile apps that help you get things done

    quickly and efficiently. The apps you chose for these tasks are very specific and tend

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    to focus your activities with economy of interaction because they were designed for

    mobile use. In scenario B you spent the morning on the Internet but never actually

    used the Web. The distinction is subtle

    but the comparative user experiencesare not.

    In mobile computing paradigms,

    efficiency is key - user interfaces are

    simpler and more concise because

    they must be. This tends to yield a

    higher degree of productivity than

    broadly designed Web applications

    and most

    important -

    user

    satisfaction. For the most part, when it comes to life-tasks, no

    user wants to spend more time clicking around on a large

    screen even though the viewing experience is superior and

    theres a large and forgiving keyboard with which to type.

    But here you are, steps from a desktop or laptop computer

    and still, you prefer to use your mobile device for many of

    lifes every-day tasks. Why? Because app-centric systems

    simply offer a better approach.

    Apps require less typing, less time, and less user interaction. They are sleek and

    focused point solutions. While they were primarily designed for mobile use, you find

    them more appealing even in your office, your home, and at your desk.

    App Market Model

    The app market model emerged when Apple first released iPhone in 2007. Steve Jobs

    vision assumed that consumers and developers would benefit most from a powerfulweb browser that pervasively supported open web standards. However, developers

    had different ideas; they wanted direct access to native elements of the device through

    an SDK (software development kit) and rightly so. Web standards and browser

    technology doesnt mix all that well with native device features. Developers wanted the

    ability to create optimized apps that performed as well as Apples own pre-installed

    [native] apps.

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    Jobs eventually agreed and went above and beyond the developers call for more

    device-level access. Apple provided programming access to iPhone and its wealth of

    hardware capabilities, but on one condition - all apps would be reviewed and

    distribution (and sale of apps) would have to go through iTunes - the App Store wasborn.

    As global mobile industry analyst Ralf Gordon Jahns6 describes it in a recent report,

    The first six months in 2008, after the launch of the Apple App Store, proved to

    be an Eldorado for developers who quickly jumped on the band-wagon, realizing

    amazing download numbers for, generally speaking, very simple applications. In

    2009 the market swelled with tens of thousands of new apps, making it more and

    more difficult for individual apps not to be lost in the long tail. Nonetheless the

    mass of developers adhere to IOS as their preferred mobile development and

    distribution platform.

    In 2010, the app market model is now at full throttle with likely many years of growth

    ahead.

    All mobile vendors have jumped in without hesitation given the overwhelming success

    of Apples App Store. But this success has little to do with Apple or its vision and much

    to do with what customers and healthcare workers want - simple, focused, point

    solutions that just work. And their apps need to work across two critical dimensions; the

    ability to purchase and install apps without friction, and fitness-of-purpose.

    Just-in-Time Solutions

    The app market model is partly successful because app users exhibit just-in-time

    requirements and the app market model meets these requirements without breaking a

    sweat. Expectation of urgency is a common behavior in mobile contexts - users want

    answers and mobile apps tend to provide them faster, more efficiently, and with less

    friction than other alternatives. This is a technology attribute that is even more

    important in mHealth contexts.

    Consider this [consumer] scenario...

    App-Centric Healthcare 10

    6 Research2Guidance.com (6 major trends shaping the smartphone app ecosystem in 2010)

    http://www.research2guidance.com/6-major-trends-shaping-the-smartphone-app-ecosystem-in-2010/http://www.research2guidance.com/6-major-trends-shaping-the-smartphone-app-ecosystem-in-2010/
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    Youre sitting in a coffee shop listening to music overhead. A song starts to play

    and you wonder - what is the name of this performer and the song shes singing.

    In an app-centric world, theres an app for that. You launch the app store, search

    for the app and locate it, purchase it with one click and install it. You launch theapp, it samples the sound playing overhead, and has identified the artist, the

    song, and provided a buy button.

    This is just-in-time computing and the app market model makes it possible. Equally

    important, purchasing and possessing this song is just as streamlined as purchasing

    the app. Less than 30 months ago, this scenario would have been considered science

    fiction, yet it is now common-place in every-day mobile computing.

    The opportunities to leverage the app market model in mHealth are huge and health-related organizations are beginning to realize this potential.

    Mobile Healthcare Topology

    At a very general level, 63% of the physicians who presently use mobile applications

    and devices, are using personal devices that are not connected to their office or

    hospital IT systems7. Healthcare Unwired Report further indicates that hospitals (for the

    most part) have not placed any degree of mobile connectivity importance at the top of

    their IT list.

    More than 29% of physicians surveyed by HRI said their hospitals or practice leaders

    will not support the use of mobile health devices. Its not surprising to also learn that

    earl research data indicates that mobile health services reduces provider revenues. In

    App-Centric Healthcare 11

    7 Healthcare Unwired Report, PriceWaterhoseCoopers.

    http://www.pwc.com/us/en/index.jhtmlhttp://www.pwc.com/us/en/index.jhtml
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    a variety of mobile health studies, overall

    costs per patient dropped from 35% to as

    much as 71% depending on services

    impacted by measured care.

    More interesting is whats dropping

    through the cracks - information that

    could be captured through home and self-

    monitoring systems, is not available to

    physicians when they must make decisions.

    In spite of these findings, the mobile

    healthcare landscape continues to expand at exponential rates because it can improve

    the use and value of physicians time. Unfortunately, the focus on reduced costs tendsto focus on providers, but physicians are generally compensated by task with a

    significant amount of time spent on processes that could be automated. Forty percent

    of physicians surveyed said they could eliminate 11% to 30% of office visits by

    leveraging mobile health technologies. This element alone could address physician

    supply and shortage forecasts for the next decade and beyond.

    iMedicalApps.com provides comprehensive coverage of mobile medical apps and is a

    good indicator of the expanding app market model and growth in mHealth.

    Touch-ComputingOne reason apps have become such an important gateway to effective mobile

    solutions has as much to do with the first successful touch interface introduced in

    iPhone as it does the capabilities of the device and pervasive connectedness.

    Touch-computing is a critical element of viable mobile point solutions; without a well-

    designed touch interface, even the most powerful app will be shown the door by users.

    The absence of a keyboard coupled with a well-designed user interface, is herald by

    many mobile experts, to be the single most important reason for runaway success of

    Apple devices.

    The age of gesture-based user interfaces is here to stay. Transforming existing user

    interfaces to display on mobile devices without regard to gestures and touch

    opportunities is a sure path to app failure. Companies that ignore gesture-based

    opportunities in context with available touch paradigms, will invariably offer up their

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    customers to disruptive competitors

    who understand the new topology of

    touch-computing.

    Touch and gesture-based interfaces

    require a wholly new approach to

    meet user needs. The more

    complex the processes of an app,

    the greater the opportunity to

    innovate and sustain loyal

    appreciation for a mobile solution.

    Experts and users agree - touch

    interfaces typically produce greateroverall information throughput, productivity, and accuracy. But as wonderful as the

    touch experience is for users, its important to have a platform or OS designed for

    touch at the outset. Apple has done this and provided a touch-minded programmers

    API, making it much easier to develop applications with great touch-based UIs. This

    cannot [yet] be said for Android.

    The touch API is very important for connected devices that enjoy a vibrant third party

    app developer market. Leveraging Apples iPhone and iPad operating system or

    Android OS for consumer apps has paved the way for literally transforming mobile

    devices into standalone medical and health-related devices. A well-designed touchAPI also makes the app development process much more efficient and easier to test. Features like flick to scroll, swipe, and pinch are already native primitives

    designed into touch operating systems such as Apples iOS and dont have to be re-

    engineered from scratch each time an app is created or enhanced.

    The touch-computing revolution has also sparked other revolutions in education for

    example. As the search intensifies for technological solutions to the nation's and the

    world's healthcare challenges which many argue are educational in nature, companies

    and organizations such as Google are hosting entire events centered on mobile andtouch devices.

    "Breakthrough Learning in a Digital Age," was the title of a recent summit at Google

    HQ, a sector that has growing sums of money flowing into it from government and

    private funding sources. Major foundations are specifically zeroing in on handhelds for

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    preschool and the primary grades. Phoenix Wang, the head of a newly formed

    philanthropic venture fund called Startl says --

    "Young kids and multisensor-touch computing are a huge area of [education]

    innovation."

    Preventive medicine is all about education and mobile devices provide a very good

    starting point at a global level. Startl is funded by the Gates, MacArthur, and Hewlett

    foundations.8

    Motion-computing

    Theres a new dimension in mobile devices - motion detection. Early versions of iPhone

    (and the operating system) provided very useful tools for measuring motion and

    movement. iPhone 4 takes this concept to far greater heights including full gyroscope

    functionality in addition to accelerometer, compass and of course, GPS. According to

    Dr, Neil Paul , a British general practitioner who's now working on his fourth iPhone

    app,

    ... it knows the speed and angle of an exercise and can detect if they're being

    done properly. It's an exciting new area for medicine

    The future of healthcare apps based on motion-computing capabilities represents a

    wide open horizon of opportunities and the capability ceiling is lofty.

    SecurityThreats in an App Market Model

    According toRobert Smith, CTO and co-founder of M.A.D.Partners9,

    The single biggest thing threatening any enterprise today on a security basis is

    mobile. Furthermore, mobile phone application stores are the greatest malwaredelivery system ever invented by man.

    App-Centric Healthcare 14

    8 A Is for App: How Smartphones, Handheld Computers Sparked an Educational Revolution

    9 Mobile Active Defense (The Smartphone Security Company) - http://www.mobileactivedefense.com/

    http://www.fastcompany.com/magazine/144/a-is-for-app.htmlhttp://www.mobileactivedefense.com/http://www.mobileactivedefense.com/http://www.mobileactivedefense.com/http://www.fastcompany.com/magazine/144/a-is-for-app.htmlhttp://www.fastcompany.com/magazine/144/a-is-for-app.htmlhttp://www.mobileactivedefense.com/http://www.mobileactivedefense.com/
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    While the security and quality control of Apples App Store provides pretty good

    consumer protection, the broader spectrum of apps that find their way onto devices

    through enterprise app distribution systems are not typically evaluated with stringent

    security in mind. This poses additional security threats to organizations becausemobile devices are pervasively used and when infected with a virus, it can easily

    spread through the multitude of networks the device may come in contact with.

    Smith goes on to point out that there isnt much of an approval process at all, and it is

    feasible that someone couldwrite a virus and have it for sale in an app store an hourlater.Just because apps have surfaced in app stores for consumer distributionsuggests in no way that the app has passed any level of security review.

    Mr. Smith makes a very compelling point; this is a threat at the consumer level, as well

    as the enterprise level, because app store security, whether managed by Apple orbased on Apples Enterprise App Store, is really important in health-related apps.

    Simply knowing what the app does isnt enough - the source code and architecture of

    the app is a key indicator of security issues that might arise depending mostly on the

    environment theyre used in.

    When asked about strategic security advice for mobile healthcare, Larry Whiteside, Jr.,

    CIO for Visiting Nurse Service of New York, makes this comment in a yet to be released

    case study10 on mobile compliance in health care,

    Get smart on securing mobile devices. Get past the marketing hype associated

    with what certain vendors are calling security and recognize that most of them

    are only offering management and thats all. There are many things that fall

    under the umbrella of security, but if the user has the capability to turn them on

    and off, its not security any more. My recommendation is that people need to

    take their time and not fall into the most vendors marketing hype. If you just pay

    attention to their literature or what the salesman says, youre gonna choose the

    wrong solution.

    Its crystal clear that vendors are stepping up to the challenges of mobile security;

    Blackberry has established a legacy of security in mobile device management. Apple

    has also come a long way since the release of the first iPhone OS in late 2007. In terms

    App-Centric Healthcare 15

    10 M@D, A Case Study: Mobile Compliance in Health Care

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    of data security, iOS 4.x opens the floodgates for the development of apps with

    significantly improved encryption; all application data can now be encrypted.

    Mobile Strategy: Multi-dimensionedLike all mobile strategies, mobile healthcare is multi-dimensioned; at a basic level,

    there are healthcare consumers and

    healthcare workers. Apps must

    embrace each dimension in far

    different ways. Services designed for

    healthcare workerslikely have very

    different IT and usability requirements

    than services designed for healthcare

    consumers.

    It's important to develop mobile

    healthcare strategies with discrete

    awareness of the market topology and

    the business drivers for each

    audience. Apps designed for

    healthcare workers may require native

    OS-based solutions, whereas, apps built to serve

    consumers may benefit from (or require) cross-platformapproaches that leverage hybrid app architectures.

    Looking at this balance of arguments it can be concluded that the new smartphone

    market model will help the mHealth market to reach a new level. The market will

    develop from a trial market to a global market, which is about to realize its full potential.

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    IPAD AND IPHONE IN THE ENTERPRISE

    Feel free to call me even if its just to chat about your app

    strategy. I like to get feedback from the trenches and

    understand real-world challenges. You can reach me via

    email ([email protected]) or at my Google Voice

    number (970.205.9121)

    iPadConsulting ServicesAs businesses dramatically increase the amount of

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    App-Centric Healthcare 17

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    Ebook: The iPad Executive Through a lot of experimentation and a continuing

    search for the best apps for executives, specific

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    allow me to achieve hyper-productivity with iPad.Perhaps you've done the same, even subliminally.

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    iPad CXO Advisories iPad CTO is a high-velocity news portal that provides

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    iPad Tips and Tricks This ebook scratches the surface of the ingenious

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    App-Centric Healthcare 18

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