GeneralApplication Portfolio Management 9.20Import Template (Base Configuration)Import Url:http://:/itg//itg/web/knta/admin/GeneralXMLImporter.jspContents:ApplicationList of applicationsWorkstreamList of workstream (task/activity)Transformation ProposalList of proposalsProcessList of business processes, function, and sub-processesThe Process Classification FrameworkSM (PCF) was developed by APQC and member companies as an open standard to facilitate improvement through process management and benchmarking regardless of industry, size, or geography. The PCF organizes operating and management processes into 12 enterprise-level categories, including process groups and over 1,500 processes and associated activities. The PCF and associated measures and benchmarking surveys are available at www.apqc.org/pcf. ABOUT APQCAPQC is the leading resource for performance analytics, best practices, process improvement, and knowledge management. The organizations research studies, benchmarking databases, and renowned Knowledge Base provide managers with intelligence to transform their organizations. A member-based nonprofit founded in 1977, APQC serves Global 1000, government, and nonprofit organizations. For information, visit www.apqc.org or call +1.713.681.4020.LocationList of locationsServerList of servers

ApplicationEntity TypeAPM - ApplicationSectionIdentityIdentityIdentityIdentityIdentityIdentityIdentityIdentityIdentityContactsContactsContactsContactsContactsBusiness EnvironmentBusiness EnvironmentBusiness EnvironmentBusiness EnvironmentBusiness EnvironmentBusiness EnvironmentBudget & ResourcesBudget & ResourcesBudget & ResourcesBudget & ResourcesBudget & ResourcesService & SupportService & SupportService & SupportService & SupportService & SupportService & SupportService & SupportService & SupportService & SupportScoreTechnical EnvironmentTechnical EnvironmentTechnical EnvironmentTechnical EnvironmentTechnical EnvironmentTechnical EnvironmentTechnical EnvironmentTechnical EnvironmentTechnical EnvironmentTechnical EnvironmentTechnical EnvironmentTechnical EnvironmentUsage & ScaleUsage & ScaleUsage & ScaleUsage & ScaleUsage & ScaleRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingRatingIdentifierNameVersionAcronymAliasLocal IDClassTypePurposeLocationBusiness OwnerTechnical OwnerITO ContactDelegateSMEsSupported ProcessesOwning OrganizationRegulatory RequirementSecurity ClassificationRelated ProgramsRelated ProjectsFinancial SummaryTotal Cost of OwnershipDirect Annual RevenueIndirect Annual RevenueResource Count (#)Application HealthVendor NameProduct NameUnder Maintenance?Placed in Service DateExpected End of Life DateSupport TypeDisaster Recovery Plan in Place?Service Level AgreementScore AdjustmentDownstream ApplicationsUpstream ApplicationsServersDatabasesProgramming LanguagesDispositionDisposition StatusDisposition Complete DateSizing MethodSizeUnit of Measurement# of Annual ChangesEnd User TypeUser LocationTotal UsersActive UsersFrequency of ExecutionRelative CostRelative SizeOperational StabilityMaintainabilityComplexityChange FrequencyFunctional CompletenessScalabilityFlexibilityAvailabilityMeets SLAsPerformanceSize of User BaseInterface ComplexityDocumentationData ConsistencyData IntegrityData RedundancyVendor Financial HealthVendor CompetitionVendor Product PlansBusiness CriticalityRevenue ImpactCompetitive AdvantageCustomer VisibilityExpense ReductionManual Workarounds AvailableSecurity RiskArchitecture RiskTechnology RiskSkills RiskCompliance RiskBusiness Continuity RiskTypestringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringfinancialstringstringstringdecimalstringstringstringstringdatetimedatetimestringstringstringdecimalstringstringstringstringstringstringstringdatetimestringdecimalstringdecimalstringstringdecimaldecimalstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringIDENTIFIERREQ.VP.KNTA_PROJECT_NAMEREQ.VP.APM_APP_VERSIONREQ.VP.APM_APP_ACRONYMREQ.VP.APM_APP_ALIASREQ.VP.APM_LOCAL_IDENTIFIERREQ.VP.KNTA_ASSET_CLASSREQ.VP.APM_APP_TYPEREQ.VP.APM_APP_PURPOSEREQ.VP.APM_APP_LOCATIONREQ.ASSIGNED_TO_NAMEREQ.VP.APM_TECHNICAL_OWNERREQ.VP.APM_ITO_CONTACTREQ.VP.APM_INFO_DELEGATEREQ.VP.APM_SME_CONTACTSREQ.VP.APM_SUPPORTED_PROCESSESREQ.VP.APM_OWNING_ORGANIZATIONREQ.VP.APM_REGULATORY_REQSREQ.VP.APM_SECURITY_CLASSREQ.KNTA_ASSOCIATED_PROGRAMSREQ.VP.APM_RELATED_PROJECTSREQ.VP.KNTA_FINANCIAL_SUMMARYREQ.VP.APM_FINANCIAL_TCOREQ.VP.APM_FIN_DIR_ANNUAL_REVENUEREQ.VP.APM_FIN_INDIR_ANNUAL_REVENUEREQ.VP.APM_STAFF_RSC_COUNTREQ.VP.KNTA_PROJECT_HEALTHREQ.VP.APM_APP_VENDOR_NAMEREQ.VP.APM_VENDOR_PRODUCTREQ.VP.APM_APP_UNDER_MAINTREQ.VP.APM_PLACED_IN_SVC_DATEREQ.VP.APM_END_OF_LIFE_DATEREQ.VP.APM_SUPPORT_TYPEREQ.VP.APM_DRP_EXISTSREQ.VP.APM_APP_SLAREQ.VP.P_SCORE_ADJUSTMENTREQD.VP.APM_DOWNSTREAM_APPSREQD.VP.APM_UPSTREAM_APPSREQD.VP.APM_SERVER_LISTREQD.VP.APM_DATABASE_LISTREQD.VP.APM_APP_PROG_LANGUAGESREQD.VP.APM_APP_DISPOSITIONREQD.VP.APM_APP_DISPOSITION_STATUSREQD.VP.APM_APP_DISPOSITION_DATEREQD.VP.APM_SIZING_METHODREQD.VP.APM_SIZING_VALUEREQD.VP.APM_SIZING_UNITREQD.VP.APM_NUM_ANNUAL_CHANGESREQD.VP.APM_APP_USER_TYPEREQD.VP.APM_APP_USER_LOCATIONREQD.VP.APM_APP_TOTAL_USERSREQD.VP.APM_APP_ACTIVE_USERSREQD.VP.APM_APP_FREQ_OF_EXECREQD.VP.APM_RATE_RELATIVE_COSTREQD.VP.APM_RATING_SIZEREQD.VP.APM_RATING_OPER_STABILITYREQD.VP.APM_RATING_MAINTAINABILITYREQD.VP.APM_RATING_COMPLEXITYREQD.VP.APM_RATING_CHANGE_FREQUENCYREQD.VP.APM_RATING_FUNC_COMPLETENESSREQD.VP.APM_RATING_SCALABILITYREQD.VP.APM_RATING_FLEXIBILITYREQD.VP.APM_RATING_AVAILABILITYREQD.VP.APM_RATING_MEETS_SLAREQD.VP.APM_RATING_PERFORMANCEREQD.VP.APM_RATING_USER_BASEREQD.VP.APM_RATING_INTERFACE_COMPLEXREQD.VP.APM_RATING_DOCUMENTATIONREQD.VP.APM_RATING_DATA_CONSISTENCYREQD.VP.APM_RATING_DATA_INTEGRITYREQD.VP.APM_RATING_DATA_REDUNDANCYREQD.VP.APM_RATING_VENDOR_FIN_HEALTHREQD.VP.APM_RATING_VENDOR_COMPETITIONREQD.VP.APM_RATING_VENDOR_PROD_PLANSREQD.VP.APM_RATING_BUSINESS_CRITREQD.VP.APM_RATING_REVENUE_IMPACTREQD.VP.APM_RATING_COMPETITIVE_ADVREQD.VP.APM_RATING_CUSTOMER_VISABILITYREQD.VP.APM_RATING_EXPENSE_REDUCTIONREQD.VP.APM_RATING_MANUAL_WORKAROUNDSREQD.VP.APM_RATING_SECURITY_RISKREQD.VP.APM_RATING_ARCHITECTURE_RISKREQD.VP.APM_RATING_TECHNOLOGY_RISKREQD.VP.APM_RATING_SKILLS_RISKREQD.VP.APM_RATING_COMPLIANCE_RISKREQD.VP.APM_RATING_BUSINESS_CONT_RISK

WorkstreamEntity TypeAPM - WorkstreamSectionSummarySummarySummarySummarySummaryScheduleScheduleScheduleScheduleScheduleScheduleScheduleScheduleStaffingScopeScopeIdentifierNamePriorityDescriptionOwnerReviewerScheduled Start DateActual Start DateScheduled Finish DateActual Finish DateScheduled DurationActual DurationScheduled EffortActual EffortResource(s)Process(es)Application(s)TypestringstringstringstringstringdatetimedatetimedatetimedatetimedecimaldecimaldecimaldecimalstringstringstringIDENTIFIERREQ.DESCRIPTIONREQ.PRIORITY_NAMEREQ.VP.APM_DESCRIPTIONREQ.ASSIGNED_TO_NAMEREQ.VP.REVIEWERREQ.VP.KNTA_USR_SCHED_START_DATEREQ.VP.KNTA_USR_ACTUAL_START_DATEREQ.VP.KNTA_USR_SCHED_FINISH_DATEREQ.VP.KNTA_USR_ACTUAL_FINISH_DATEREQ.VP.KNTA_SCHED_DURATIONREQ.VP.KNTA_ACTUAL_DURATIONREQ.VP.KNTA_SCHED_EFFORTREQ.VP.KNTA_ACTUAL_EFFORTREQ.VP.RESOURCESREQ.VP.WORKSTREAM_PROCESSESREQ.VP.APM_SCOPE_APPLICATIONS

Transformation ProposalEntity TypeAPM - Transformation ProposalSectionSummarySummarySummarySummaryProposal DetailsProposal DetailsProposal DetailsProposal DetailsProposal DetailsProposal DetailsProposal DetailsProposal DetailsProposal DetailsBusiness Case DetailsBusiness Case DetailsValue & Risk AssessmentValue & Risk AssessmentValue & Risk AssessmentValue & Risk AssessmentValue & Risk AssessmentValue & Risk AssessmentValue & Risk AssessmentValue & Risk AssessmentValue & Risk AssessmentValue & Risk AssessmentValue & Risk AssessmentIdentifierProposal NameOwnerDescriptionProposal DependenciesProject ClassAsset ClassBusiness ObjectiveExecutive SponsorIT SponsorExpected Start PeriodExpected Finish PeriodAssociated ApplicationsVendors InvolvedBusiness Case DocRequirements DocInternal Rate of ReturnStrategic MatchCompetitive AdvantageCompetitive ResponseProductivityOrganization RiskTechnical RiskArchitecture RiskDefinition RiskInfrastructure RiskScore AdjustmentTypestringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringstringdecimalIDENTIFIERREQ.VP.KNTA_PROJECT_NAMEREQ.ASSIGNED_TO_NAMEREQ.VP.APM_DESCRIPTIONREQ.VP.KNTA_PROPOSAL_DEPENDENCIESREQ.VP.KNTA_PROJECT_CLASSREQ.VP.KNTA_ASSET_CLASSREQ.VP.APM_BUSINESS_OBJECTIVEREQ.VP.P_EXEC_SPONSORREQ.VP.P_PROJECT_SPONSORREQ.VP.KNTA_PLAN_START_DATEREQ.VP.KNTA_PLAN_FINISH_DATEREQ.VP.HPAPM_PD_APPLICATIONSREQ.VP.P_VENDORS_INVOLVEDREQ.VP.P_BIZ_CASE_DOCREQ.VP.P_REQ_DOCREQ.VP.PFM_SCORE_IRRREQ.VP.PFM_SCORE_STRATEGIC_MATCHREQ.VP.PFM_SCORE_COMPETITIVE_ADVREQ.VP.PFM_SCORE_COMPETITIVE_RESPREQ.VP.PFM_SCORE_PRODUCTIVITYREQ.VP.PFM_SCORE_ORG_RISKREQ.VP.PFM_SCORE_TECH_RISKREQ.VP.PFM_SCORE_ARCH_RISKREQ.VP.PFM_SCORE_DEF_RISKREQ.VP.PFM_SCORE_INFRA_RISKREQ.VP.P_SCORE_ADJUSTMENT

ProcessRIGHTS AND PERMISSIONS1992-2010 APQC. ALL RIGHTS RESERVED. The Process Classification Framework, Open Standards Benchmarking Collaborative, and the APQC logo are registered trademarks of APQC in the United States and other countries and are used under license by Hewlett-Packard for this published version.APQC encourages the wide distribution, discussion and use of the PCF for classifying and defining processes. APQC grants permission for use and adaptation of the PCF for internal use. For external use, APQC grants permission for publication, distribution, and use, provided that proper copyright acknowledgment is made to APQC. No modifications to the look or content should be made in external venues.Entity TypeAPM - ProcessSectionSummarySummarySummarySummarySummaryComplianceComplianceIdentifierProcess NameDescriptionParent ProcessProcess TypeOwnerCompliance RequirementsCompliantCompanyTypestringstringstringstringstringstringstringIDENTIFIERREQ.DESCRIPTIONREQ.VP.APM_DESCRIPTIONREQ.VP.APM_PARENTREQ.VP.APM_PROCESS_TYPEREQ.ASSIGNED_TO_NAMEREQ.VP.APM_COMPLIANCE_REQSREQ.VP.APM_COMPLIANTREQ.COMPANY200000.0 APQC General PCF 5.2Level 0 - APQC General PCF 5.2 (10001)DirectHPQ200011.0 Develop Vision and Strategy (10002)Level 1 - APQC General PCF 5.2 (10002)0.0 APQC General PCF 5.2DirectHPQ200021.1 Define the business concept and long-term vision (10014)Level 2 - APQC General PCF 5.2 (10014)1.0 Develop Vision and Strategy (10002)DirectHPQ200031.1.1 Assess the external environment (10017)Level 3 - APQC General PCF 5.2 (10017)1.1 Define the business concept and long-term vision (10014)DirectHPQ200041.1.2 Survey market and determine customer needs and wants (10018)Level 3 - APQC General PCF 5.2 (10018)1.1 Define the business concept and long-term vision (10014)DirectHPQ200051.1.3 Perform internal analysis (10019)Level 3 - APQC General PCF 5.2 (10019)1.1 Define the business concept and long-term vision (10014)DirectHPQ200061.1.4 Establish strategic vision (10020)Level 3 - APQC General PCF 5.2 (10020)1.1 Define the business concept and long-term vision (10014)DirectHPQ200071.2 Develop business strategy (10015)Level 2 - APQC General PCF 5.2 (10015)1.0 Develop Vision and Strategy (10002)DirectHPQ200081.2.1 Develop overall mission statement (10037)Level 3 - APQC General PCF 5.2 (10037)1.2 Develop business strategy (10015)DirectHPQ200091.2.2 Evaluate strategic options to achieve the objectives (10038)Level 3 - APQC General PCF 5.2 (10038)1.2 Develop business strategy (10015)DirectHPQ200101.2.3 Select long-term business strategy (10039)Level 3 - APQC General PCF 5.2 (10039)1.2 Develop business strategy (10015)DirectHPQ200111.2.4 Coordinate and align functional and process strategies (10040)Level 3 - APQC General PCF 5.2 (10040)1.2 Develop business strategy (10015)DirectHPQ200121.2.5 Create organizational design (structure, governance, reporting, etc.) (10041)Level 3 - APQC General PCF 5.2 (10041)1.2 Develop business strategy (10015)DirectHPQ200131.2.6 Develop and set organizational goals (10042)Level 3 - APQC General PCF 5.2 (10042)1.2 Develop business strategy (10015)DirectHPQ200141.2.7 Formulate business unit strategies (10043)Level 3 - APQC General PCF 5.2 (10043)1.2 Develop business strategy (10015)DirectHPQ200151.3 Manage strategic initiatives (10016)Level 2 - APQC General PCF 5.2 (10016)1.0 Develop Vision and Strategy (10002)DirectHPQ200161.3.1 Develop strategic initiatives (10057)Level 3 - APQC General PCF 5.2 (10057)1.3 Manage strategic initiatives (10016)DirectHPQ200171.3.2 Evaluate strategic initiatives (10058)Level 3 - APQC General PCF 5.2 (10058)1.3 Manage strategic initiatives (10016)DirectHPQ200181.3.3 Select strategic initiatives (10059)Level 3 - APQC General PCF 5.2 (10059)1.3 Manage strategic initiatives (10016)DirectHPQ200191.3.4 Establish high-level measures (10060)Level 3 - APQC General PCF 5.2 (10060)1.3 Manage strategic initiatives (10016)DirectHPQ200202.0 Develop and Manage Products and Services (10003)Level 1 - APQC General PCF 5.2 (10003)0.0 APQC General PCF 5.2DirectHPQ200212.1 Manage product and service portfolio (10061)Level 2 - APQC General PCF 5.2 (10061)2.0 Develop and Manage Products and Services (10003)DirectHPQ200222.1.1 Evaluate performance of existing products/services against market opportunities (10063)Level 3 - APQC General PCF 5.2 (10063)2.1 Manage product and service portfolio (10061)DirectHPQ200232.1.2 Define product/service development requirements (10064)Level 3 - APQC General PCF 5.2 (10064)2.1 Manage product and service portfolio (10061)DirectHPQ200242.1.3 Perform discovery research (10065)Level 3 - APQC General PCF 5.2 (10065)2.1 Manage product and service portfolio (10061)DirectHPQ200252.1.4 Confirm alignment of product/service concepts with business strategy (10066)Level 3 - APQC General PCF 5.2 (10066)2.1 Manage product and service portfolio (10061)DirectHPQ200262.1.5 Manage product and service life cycle (10067)Level 3 - APQC General PCF 5.2 (10067)2.1 Manage product and service portfolio (10061)DirectHPQ200272.1.6 Manage product and service master data (14192)Level 3 - APQC General PCF 5.2 (14192)2.1 Manage product and service portfolio (10061)DirectHPQ200282.2 Develop products and services (10062)Level 2 - APQC General PCF 5.2 (10062)2.0 Develop and Manage Products and Services (10003)DirectHPQ200292.2.1 Design, build, and evaluate products and services (10080)Level 3 - APQC General PCF 5.2 (10080)2.2 Develop products and services (10062)DirectHPQ200302.2.2 Test market for new or revised products and services (10081)Level 3 - APQC General PCF 5.2 (10081)2.2 Develop products and services (10062)DirectHPQ200312.2.3 Prepare for production (10082)Level 3 - APQC General PCF 5.2 (10082)2.2 Develop products and services (10062)DirectHPQ200323.0 Market and Sell Products and Services (10004)Level 1 - APQC General PCF 5.2 (10004)0.0 APQC General PCF 5.2DirectHPQ200333.1 Understand markets, customers, and capabilities (10101)Level 2 - APQC General PCF 5.2 (10101)3.0 Market and Sell Products and Services (10004)DirectHPQ200343.1.1 Perform customer and market intelligence analysis (10106)Level 3 - APQC General PCF 5.2 (10106)3.1 Understand markets, customers, and capabilities (10101)DirectHPQ200353.1.2 Evaluate and prioritize market opportunities (10107)Level 3 - APQC General PCF 5.2 (10107)3.1 Understand markets, customers, and capabilities (10101)DirectHPQ200363.2 Develop marketing strategy (10102)Level 2 - APQC General PCF 5.2 (10102)3.0 Market and Sell Products and Services (10004)DirectHPQ200373.2.3 Define and manage channel strategy (10122)Level 3 - APQC General PCF 5.2 (10122)3.2 Develop marketing strategy (10102)DirectHPQ200383.2.2 Define pricing strategy to align to value proposition (10123)Level 3 - APQC General PCF 5.2 (10123)3.2 Develop marketing strategy (10102)DirectHPQ200393.2.1 Define offering and customer value proposition (11168)Level 3 - APQC General PCF 5.2 (11168)3.2 Develop marketing strategy (10102)DirectHPQ200403.3 Develop sales strategy (10103)Level 2 - APQC General PCF 5.2 (10103)3.0 Market and Sell Products and Services (10004)DirectHPQ200413.3.1 Develop sales forecast (10129)Level 3 - APQC General PCF 5.2 (10129)3.3 Develop sales strategy (10103)DirectHPQ200423.3.2 Develop sales partner/alliance relationships (10130)Level 3 - APQC General PCF 5.2 (10130)3.3 Develop sales strategy (10103)DirectHPQ200433.3.3 Establish overall sales budgets (10131)Level 3 - APQC General PCF 5.2 (10131)3.3 Develop sales strategy (10103)DirectHPQ200443.3.4 Establish sales goals and measures (10132)Level 3 - APQC General PCF 5.2 (10132)3.3 Develop sales strategy (10103)DirectHPQ200453.3.5 Establish customer management measures (10133)Level 3 - APQC General PCF 5.2 (10133)3.3 Develop sales strategy (10103)DirectHPQ200463.4 Develop and manage marketing plans (10104)Level 2 - APQC General PCF 5.2 (10104)3.0 Market and Sell Products and Services (10004)DirectHPQ200473.4.1 Establish goals, objectives, and metrics for products by channels/segments (10148)Level 3 - APQC General PCF 5.2 (10148)3.4 Develop and manage marketing plans (10104)DirectHPQ200483.4.2 Establish marketing budgets (10149)Level 3 - APQC General PCF 5.2 (10149)3.4 Develop and manage marketing plans (10104)DirectHPQ200493.4.3 Develop and manage media (10150)Level 3 - APQC General PCF 5.2 (10150)3.4 Develop and manage marketing plans (10104)DirectHPQ200503.4.4 Develop and manage pricing (10151)Level 3 - APQC General PCF 5.2 (10151)3.4 Develop and manage marketing plans (10104)DirectHPQ200513.4.5 Develop and manage promotional activities (10152)Level 3 - APQC General PCF 5.2 (10152)3.4 Develop and manage marketing plans (10104)DirectHPQ200523.4.6 Track customer management measures (10153)Level 3 - APQC General PCF 5.2 (10153)3.4 Develop and manage marketing plans (10104)DirectHPQ200533.4.7 Develop and manage packaging strategy (10154)Level 3 - APQC General PCF 5.2 (10154)3.4 Develop and manage marketing plans (10104)DirectHPQ200543.5 Develop and manage sales plans (10105)Level 2 - APQC General PCF 5.2 (10105)3.0 Market and Sell Products and Services (10004)DirectHPQ200553.5.1 Generate leads (10182)Level 3 - APQC General PCF 5.2 (10182)3.5 Develop and manage sales plans (10105)DirectHPQ200563.5.2 Manage customers and accounts (10183)Level 3 - APQC General PCF 5.2 (10183)3.5 Develop and manage sales plans (10105)DirectHPQ200573.5.3 Manage customer sales (10184)Level 3 - APQC General PCF 5.2 (10184)3.5 Develop and manage sales plans (10105)DirectHPQ200583.5.4 Manage sales orders (10185)Level 3 - APQC General PCF 5.2 (10185)3.5 Develop and manage sales plans (10105)DirectHPQ200593.5.5 Manage sales force (10186)Level 3 - APQC General PCF 5.2 (10186)3.5 Develop and manage sales plans (10105)DirectHPQ200603.5.6 Manage sales partners and alliances (10187)Level 3 - APQC General PCF 5.2 (10187)3.5 Develop and manage sales plans (10105)DirectHPQ200614.0 Deliver Products and Services (10005)Level 1 - APQC General PCF 5.2 (10005)0.0 APQC General PCF 5.2DirectHPQ200624.1 Plan for and acquire necessary resources (Supply Chain Planning) (10215)Level 2 - APQC General PCF 5.2 (10215)4.0 Deliver Products and Services (10005)DirectHPQ200634.1.1 Develop production and materials strategies (10221)Level 3 - APQC General PCF 5.2 (10221)4.1 Plan for and acquire necessary resources (Supply Chain Planning) (10215)DirectHPQ200644.1.2 Manage demand for products and services (10222)Level 3 - APQC General PCF 5.2 (10222)4.1 Plan for and acquire necessary resources (Supply Chain Planning) (10215)DirectHPQ200654.1.3 Create materials plan (10223)Level 3 - APQC General PCF 5.2 (10223)4.1 Plan for and acquire necessary resources (Supply Chain Planning) (10215)DirectHPQ200664.1.4 Create and manage master production schedule (10224)Level 3 - APQC General PCF 5.2 (10224)4.1 Plan for and acquire necessary resources (Supply Chain Planning) (10215)DirectHPQ200674.1.5 Plan distribution requirements (10225)Level 3 - APQC General PCF 5.2 (10225)4.1 Plan for and acquire necessary resources (Supply Chain Planning) (10215)DirectHPQ200684.1.6 Establish distribution planning constraints (10226)Level 3 - APQC General PCF 5.2 (10226)4.1 Plan for and acquire necessary resources (Supply Chain Planning) (10215)DirectHPQ200694.1.7 Review distribution planning policies (10227)Level 3 - APQC General PCF 5.2 (10227)4.1 Plan for and acquire necessary resources (Supply Chain Planning) (10215)DirectHPQ200704.1.8 Assess distribution planning performance (10228)Level 3 - APQC General PCF 5.2 (10228)4.1 Plan for and acquire necessary resources (Supply Chain Planning) (10215)DirectHPQ200714.1.9 Develop quality standards and procedures (10368)Level 3 - APQC General PCF 5.2 (10368)4.1 Plan for and acquire necessary resources (Supply Chain Planning) (10215)DirectHPQ200724.2 Procure materials and services (10216)Level 2 - APQC General PCF 5.2 (10216)4.0 Deliver Products and Services (10005)DirectHPQ200734.2.1 Develop sourcing strategies (10277)Level 3 - APQC General PCF 5.2 (10277)4.2 Procure materials and services (10216)DirectHPQ200744.2.2 Select suppliers and develop/maintain contracts (10278)Level 3 - APQC General PCF 5.2 (10278)4.2 Procure materials and services (10216)DirectHPQ200754.2.3 Order materials and services (10279)Level 3 - APQC General PCF 5.2 (10279)4.2 Procure materials and services (10216)DirectHPQ200764.2.4 Appraise and develop suppliers (10280)Level 3 - APQC General PCF 5.2 (10280)4.2 Procure materials and services (10216)DirectHPQ200774.3 Produce/Manufacture/Deliver product (10217)Level 2 - APQC General PCF 5.2 (10217)4.0 Deliver Products and Services (10005)DirectHPQ200784.3.1 Schedule production (10303)Level 3 - APQC General PCF 5.2 (10303)4.3 Produce/Manufacture/Deliver product (10217)DirectHPQ200794.3.2 Produce product (10304)Level 3 - APQC General PCF 5.2 (10304)4.3 Produce/Manufacture/Deliver product (10217)DirectHPQ200804.3.3 Schedule and perform maintenance (10305)Level 3 - APQC General PCF 5.2 (10305)4.3 Produce/Manufacture/Deliver product (10217)DirectHPQ200814.3.4 Perform quality testing (10369)Level 3 - APQC General PCF 5.2 (10369)4.3 Produce/Manufacture/Deliver product (10217)DirectHPQ200824.3.5 Maintain production records and manage lot traceability (10370)Level 3 - APQC General PCF 5.2 (10370)4.3 Produce/Manufacture/Deliver product (10217)DirectHPQ200834.4 Deliver service to customer (10218)Level 2 - APQC General PCF 5.2 (10218)4.0 Deliver Products and Services (10005)DirectHPQ200844.4.1 Confirm specific service requirements for individual customer (10320)Level 3 - APQC General PCF 5.2 (10320)4.4 Deliver service to customer (10218)DirectHPQ200854.4.2 Identify and schedule resources to meet service requirements (10321)Level 3 - APQC General PCF 5.2 (10321)4.4 Deliver service to customer (10218)DirectHPQ200864.4.3 Provide service to specific customers (10322)Level 3 - APQC General PCF 5.2 (10322)4.4 Deliver service to customer (10218)DirectHPQ200874.4.4 Ensure quality of service (10323)Level 3 - APQC General PCF 5.2 (10323)4.4 Deliver service to customer (10218)DirectHPQ200884.5 Manage logistics and warehousing (10219)Level 2 - APQC General PCF 5.2 (10219)4.0 Deliver Products and Services (10005)DirectHPQ200894.5.1 Define logistics strategy (10338)Level 3 - APQC General PCF 5.2 (10338)4.5 Manage logistics and warehousing (10219)DirectHPQ200904.5.2 Plan and manage inbound material flow (10339)Level 3 - APQC General PCF 5.2 (10339)4.5 Manage logistics and warehousing (10219)DirectHPQ200914.5.3 Operate warehousing (10340)Level 3 - APQC General PCF 5.2 (10340)4.5 Manage logistics and warehousing (10219)DirectHPQ200924.5.4 Operate outbound transportation (10341)Level 3 - APQC General PCF 5.2 (10341)4.5 Manage logistics and warehousing (10219)DirectHPQ200934.5.5 Manage returns; manage reverse logistics (10342)Level 3 - APQC General PCF 5.2 (10342)4.5 Manage logistics and warehousing (10219)DirectHPQ200945.0 Manage Customer Service (10006)Level 1 - APQC General PCF 5.2 (10006)0.0 APQC General PCF 5.2DirectHPQ200955.1 Develop customer care/customer service strategy (10378)Level 2 - APQC General PCF 5.2 (10378)5.0 Manage Customer Service (10006)DirectHPQ200965.1.1 Develop customer service segmentation/prioritization (e.g., tiers) (10381)Level 3 - APQC General PCF 5.2 (10381)5.1 Develop customer care/customer service strategy (10378)DirectHPQ200975.1.2 Define customer service policies and procedures (10382)Level 3 - APQC General PCF 5.2 (10382)5.1 Develop customer care/customer service strategy (10378)DirectHPQ200985.1.3 Establish service levels for customers (10383)Level 3 - APQC General PCF 5.2 (10383)5.1 Develop customer care/customer service strategy (10378)DirectHPQ200995.2 Plan and manage customer service operations (10379)Level 2 - APQC General PCF 5.2 (10379)5.0 Manage Customer Service (10006)DirectHPQ201005.2.1 Plan and manage customer service work force (10387)Level 3 - APQC General PCF 5.2 (10387)5.2 Plan and manage customer service operations (10379)DirectHPQ201015.2.2 Manage customer service requests/inquiries (10388)Level 3 - APQC General PCF 5.2 (10388)5.2 Plan and manage customer service operations (10379)DirectHPQ201025.2.3 Manage customer complaints (10389)Level 3 - APQC General PCF 5.2 (10389)5.2 Plan and manage customer service operations (10379)DirectHPQ201035.3 Measure and evaluate customer service operations (10380)Level 2 - APQC General PCF 5.2 (10380)5.0 Manage Customer Service (10006)DirectHPQ201045.3.1 Measure customer satisfaction with customer requests/inquiries handling (10401)Level 3 - APQC General PCF 5.2 (10401)5.3 Measure and evaluate customer service operations (10380)DirectHPQ201055.3.2 Measure customer satisfaction with customer-complaint handling and resolution (10402)Level 3 - APQC General PCF 5.2 (10402)5.3 Measure and evaluate customer service operations (10380)DirectHPQ201065.3.3 Measure customer satisfaction with products and services (10403)Level 3 - APQC General PCF 5.2 (10403)5.3 Measure and evaluate customer service operations (10380)DirectHPQ201076.0 Develop and Manage Human Capital (10007)Level 1 - APQC General PCF 5.2 (10007)0.0 APQC General PCF 5.2DirectHPQ201086.1 Develop and manage human resources (HR) planning, policies, and strategies (10409)Level 2 - APQC General PCF 5.2 (10409)6.0 Develop and Manage Human Capital (10007)DirectHPQ201096.1.1 Develop human resources strategy (10415)Level 3 - APQC General PCF 5.2 (10415)6.1 Develop and manage human resources (HR) planning, policies, and strategies (10409)DirectHPQ201106.1.2 Develop and implement human resources plans (10416)Level 3 - APQC General PCF 5.2 (10416)6.1 Develop and manage human resources (HR) planning, policies, and strategies (10409)DirectHPQ201116.1.3 Monitor and update plans (10417)Level 3 - APQC General PCF 5.2 (10417)6.1 Develop and manage human resources (HR) planning, policies, and strategies (10409)DirectHPQ201126.2 Recruit, source, and select employees (10410)Level 2 - APQC General PCF 5.2 (10410)6.0 Develop and Manage Human Capital (10007)DirectHPQ201136.2.1 Create and develop employee requisitions (10439)Level 3 - APQC General PCF 5.2 (10439)6.2 Recruit, source, and select employees (10410)DirectHPQ201146.2.2 Recruit/Source candidates (10440)Level 3 - APQC General PCF 5.2 (10440)6.2 Recruit, source, and select employees (10410)DirectHPQ201156.2.3 Screen and select candidates (10441)Level 3 - APQC General PCF 5.2 (10441)6.2 Recruit, source, and select employees (10410)DirectHPQ201166.2.4 Manage pre-placement verification (10442)Level 3 - APQC General PCF 5.2 (10442)6.2 Recruit, source, and select employees (10410)DirectHPQ201176.2.5 Manage new hire/re-hire (10443)Level 3 - APQC General PCF 5.2 (10443)6.2 Recruit, source, and select employees (10410)DirectHPQ201186.2.6 Track candidates (10444)Level 3 - APQC General PCF 5.2 (10444)6.2 Recruit, source, and select employees (10410)DirectHPQ201196.3 Develop and counsel employees (10411)Level 2 - APQC General PCF 5.2 (10411)6.0 Develop and Manage Human Capital (10007)DirectHPQ201206.3.1 Manage employee orientation and deployment (10469)Level 3 - APQC General PCF 5.2 (10469)6.3 Develop and counsel employees (10411)DirectHPQ201216.3.2 Manage employee performance (10470)Level 3 - APQC General PCF 5.2 (10470)6.3 Develop and counsel employees (10411)DirectHPQ201226.3.3 Manage employee relations (10471)Level 3 - APQC General PCF 5.2 (10471)6.3 Develop and counsel employees (10411)DirectHPQ201236.3.4 Manage employee development (10472)Level 3 - APQC General PCF 5.2 (10472)6.3 Develop and counsel employees (10411)DirectHPQ201246.3.5 Develop and train employees (10473)Level 3 - APQC General PCF 5.2 (10473)6.3 Develop and counsel employees (10411)DirectHPQ201256.4 Reward and retain employees (10412)Level 2 - APQC General PCF 5.2 (10412)6.0 Develop and Manage Human Capital (10007)DirectHPQ201266.4.1 Develop and manage reward, recognition, and motivation programs (10494)Level 3 - APQC General PCF 5.2 (10494)6.4 Reward and retain employees (10412)DirectHPQ201276.4.2 Manage and administer benefits (10495)Level 3 - APQC General PCF 5.2 (10495)6.4 Reward and retain employees (10412)DirectHPQ201286.4.3 Manage employee assistance and retention (10496)Level 3 - APQC General PCF 5.2 (10496)6.4 Reward and retain employees (10412)DirectHPQ201296.4.4 Administer Payroll (10497)Level 3 - APQC General PCF 5.2 (10497)6.4 Reward and retain employees (10412)DirectHPQ201306.5 Redeploy and retire employees (10413)Level 2 - APQC General PCF 5.2 (10413)6.0 Develop and Manage Human Capital (10007)DirectHPQ201316.5.1 Manage promotion and demotion process (10512)Level 3 - APQC General PCF 5.2 (10512)6.5 Redeploy and retire employees (10413)DirectHPQ201326.5.2 Manage separation (10513)Level 3 - APQC General PCF 5.2 (10513)6.5 Redeploy and retire employees (10413)DirectHPQ201336.5.3 Manage retirement (10514)Level 3 - APQC General PCF 5.2 (10514)6.5 Redeploy and retire employees (10413)DirectHPQ201346.5.4 Manage leave of absence (10515)Level 3 - APQC General PCF 5.2 (10515)6.5 Redeploy and retire employees (10413)DirectHPQ201356.5.5 Develop and implement employee outplacement (10516)Level 3 - APQC General PCF 5.2 (10516)6.5 Redeploy and retire employees (10413)DirectHPQ201366.5.6 Manage deployment of personnel (10517)Level 3 - APQC General PCF 5.2 (10517)6.5 Redeploy and retire employees (10413)DirectHPQ201376.5.7 Relocate employees and manage assignments (10518)Level 3 - APQC General PCF 5.2 (10518)6.5 Redeploy and retire employees (10413)DirectHPQ201386.5.8 Manage employment reduction and retirement (10519)Level 3 - APQC General PCF 5.2 (10519)6.5 Redeploy and retire employees (10413)DirectHPQ201396.5.9 Manage expatriates (10520)Level 3 - APQC General PCF 5.2 (10520)6.5 Redeploy and retire employees (10413)DirectHPQ201406.6 Manage employee information (10414)Level 2 - APQC General PCF 5.2 (10414)6.0 Develop and Manage Human Capital (10007)DirectHPQ201416.6.1 Manage reporting processes (10522)Level 3 - APQC General PCF 5.2 (10522)6.6 Manage employee information (10414)DirectHPQ201426.6.2 Manage employee inquiry process (10523)Level 3 - APQC General PCF 5.2 (10523)6.6 Manage employee information (10414)DirectHPQ201436.6.3 Manage and maintain employee data (10524)Level 3 - APQC General PCF 5.2 (10524)6.6 Manage employee information (10414)DirectHPQ201446.6.4 Manage human resource information systems (HRIS) (10525)Level 3 - APQC General PCF 5.2 (10525)6.6 Manage employee information (10414)DirectHPQ201456.6.5 Develop and manage employee metrics (10526)Level 3 - APQC General PCF 5.2 (10526)6.6 Manage employee information (10414)DirectHPQ201466.6.6 Develop and manage time and attendance (10527)Level 3 - APQC General PCF 5.2 (10527)6.6 Manage employee information (10414)DirectHPQ201476.6.7 Manage employee communication (10528)Level 3 - APQC General PCF 5.2 (10528)6.6 Manage employee information (10414)DirectHPQ201487.0 Manage Information Technology (10008)Level 1 - APQC General PCF 5.2 (10008)0.0 APQC General PCF 5.2DirectHPQ201497.1 Manage the business of information technology (10563)Level 2 - APQC General PCF 5.2 (10563)7.0 Manage Information Technology (10008)DirectHPQ201507.1.1 Develop the enterprise IT strategy (10570)Level 3 - APQC General PCF 5.2 (10570)7.1 Manage the business of information technology (10563)DirectHPQ201517.1.2 Define the enterprise architecture (10571)Level 3 - APQC General PCF 5.2 (10571)7.1 Manage the business of information technology (10563)DirectHPQ201527.1.3 Manage the IT portfolio (10572)Level 3 - APQC General PCF 5.2 (10572)7.1 Manage the business of information technology (10563)DirectHPQ201537.1.4 Perform IT research and innovation (10573)Level 3 - APQC General PCF 5.2 (10573)7.1 Manage the business of information technology (10563)DirectHPQ201547.1.5 Perform IT financial management (10574)Level 3 - APQC General PCF 5.2 (10574)7.1 Manage the business of information technology (10563)DirectHPQ201557.1.6 Evaluate and communicate IT business value and performance (10575)Level 3 - APQC General PCF 5.2 (10575)7.1 Manage the business of information technology (10563)DirectHPQ201567.1.7 Perform IT staff management (10576)Level 3 - APQC General PCF 5.2 (10576)7.1 Manage the business of information technology (10563)DirectHPQ201577.2 Develop and manage IT customer relationships (10564)Level 2 - APQC General PCF 5.2 (10564)7.0 Manage Information Technology (10008)DirectHPQ201587.2.1 Develop IT services and solutions strategy (10578)Level 3 - APQC General PCF 5.2 (10578)7.2 Develop and manage IT customer relationships (10564)DirectHPQ201597.2.2 Develop and manage IT service levels (10579)Level 3 - APQC General PCF 5.2 (10579)7.2 Develop and manage IT customer relationships (10564)DirectHPQ201607.2.3 Perform demand-side management (DSM) for IT services (10580)Level 3 - APQC General PCF 5.2 (10580)7.2 Develop and manage IT customer relationships (10564)DirectHPQ201617.2.4 Manage IT customer satisfaction (10581)Level 3 - APQC General PCF 5.2 (10581)7.2 Develop and manage IT customer relationships (10564)DirectHPQ201627.2.5 Market IT services and solutions (10582)Level 3 - APQC General PCF 5.2 (10582)7.2 Develop and manage IT customer relationships (10564)DirectHPQ201637.4 Manage enterprise information (10565)Level 2 - APQC General PCF 5.2 (10565)7.0 Manage Information Technology (10008)DirectHPQ201647.4.1 Develop information and content management strategies (10583)Level 3 - APQC General PCF 5.2 (10583)7.4 Manage enterprise information (10565)DirectHPQ201657.4.2 Define the enterprise information architecture (10584)Level 3 - APQC General PCF 5.2 (10584)7.4 Manage enterprise information (10565)DirectHPQ201667.4.3 Manage information resources (10585)Level 3 - APQC General PCF 5.2 (10585)7.4 Manage enterprise information (10565)DirectHPQ201677.4.4 Perform enterprise data and content management (10586)Level 3 - APQC General PCF 5.2 (10586)7.4 Manage enterprise information (10565)DirectHPQ201687.5 Develop and maintain information technology solutions (10566)Level 2 - APQC General PCF 5.2 (10566)7.0 Manage Information Technology (10008)DirectHPQ201697.5.1 Develop the IT development strategy (10587)Level 3 - APQC General PCF 5.2 (10587)7.5 Develop and maintain information technology solutions (10566)DirectHPQ201707.5.2 Perform IT services and solutions life cycle planning (10588)Level 3 - APQC General PCF 5.2 (10588)7.5 Develop and maintain information technology solutions (10566)DirectHPQ201717.5.3 Develop and maintain IT services and solutions architecture (10589)Level 3 - APQC General PCF 5.2 (10589)7.5 Develop and maintain information technology solutions (10566)DirectHPQ201727.5.4 Create IT services and solutions (10590)Level 3 - APQC General PCF 5.2 (10590)7.5 Develop and maintain information technology solutions (10566)DirectHPQ201737.5.5 Maintain IT services and solutions (10591)Level 3 - APQC General PCF 5.2 (10591)7.5 Develop and maintain information technology solutions (10566)DirectHPQ201747.6 Deploy information technology solutions (10567)Level 2 - APQC General PCF 5.2 (10567)7.0 Manage Information Technology (10008)DirectHPQ201757.6.1 Develop the IT deployment strategy (10592)Level 3 - APQC General PCF 5.2 (10592)7.6 Deploy information technology solutions (10567)DirectHPQ201767.6.2 Plan and implement changes (10593)Level 3 - APQC General PCF 5.2 (10593)7.6 Deploy information technology solutions (10567)DirectHPQ201777.6.3 Plan and manage releases (10594)Level 3 - APQC General PCF 5.2 (10594)7.6 Deploy information technology solutions (10567)DirectHPQ201787.7 Deliver and support information technology services (10568)Level 2 - APQC General PCF 5.2 (10568)7.0 Manage Information Technology (10008)DirectHPQ201797.7.1 Develop IT services and solution delivery strategy (10595)Level 3 - APQC General PCF 5.2 (10595)7.7 Deliver and support information technology services (10568)DirectHPQ201807.7.2 Develop IT support strategy (10596)Level 3 - APQC General PCF 5.2 (10596)7.7 Deliver and support information technology services (10568)DirectHPQ201817.7.3 Manage IT infrastructure resources (10597)Level 3 - APQC General PCF 5.2 (10597)7.7 Deliver and support information technology services (10568)DirectHPQ201827.7.4 Manage IT infrastructure operations (10598)Level 3 - APQC General PCF 5.2 (10598)7.7 Deliver and support information technology services (10568)DirectHPQ201837.7.5 Support IT services and solutions (10599)Level 3 - APQC General PCF 5.2 (10599)7.7 Deliver and support information technology services (10568)DirectHPQ201847.8 Manage IT knowledge (10569)Level 2 - APQC General PCF 5.2 (10569)7.0 Manage Information Technology (10008)DirectHPQ201857.8.1 Develop IT knowledge management strategy (10600)Level 3 - APQC General PCF 5.2 (10600)7.8 Manage IT knowledge (10569)DirectHPQ201867.8.2 Develop and maintain IT knowledge map (10601)Level 3 - APQC General PCF 5.2 (10601)7.8 Manage IT knowledge (10569)DirectHPQ201877.8.3 Manage IT knowledge life cycle (10602)Level 3 - APQC General PCF 5.2 (10602)7.8 Manage IT knowledge (10569)DirectHPQ201887.3 Manage business resiliency and risk (11216)Level 2 - APQC General PCF 5.2 (11216)7.0 Manage Information Technology (10008)DirectHPQ201897.3.1 Develop and manage business resiliency (11217)Level 3 - APQC General PCF 5.2 (11217)7.3 Manage business resiliency and risk (11216)DirectHPQ201907.3.2 Develop and manage regulatory compliance (11218)Level 3 - APQC General PCF 5.2 (11218)7.3 Manage business resiliency and risk (11216)DirectHPQ201917.3.3 Perform integrated risk management (11219)Level 3 - APQC General PCF 5.2 (11219)7.3 Manage business resiliency and risk (11216)DirectHPQ201927.3.4 Develop and implement security, privacy, and data protection controls (11220)Level 3 - APQC General PCF 5.2 (11220)7.3 Manage business resiliency and risk (11216)DirectHPQ201938.0 Manage Financial Resources (10009)Level 1 - APQC General PCF 5.2 (10009)0.0 APQC General PCF 5.2DirectHPQ201948.1 Perform planning and management accounting (10728)Level 2 - APQC General PCF 5.2 (10728)8.0 Manage Financial Resources (10009)DirectHPQ201958.1.1 Perform planning/budgeting/forecasting (10738)Level 3 - APQC General PCF 5.2 (10738)8.1 Perform planning and management accounting (10728)DirectHPQ201968.1.2 Perform cost accounting and control (10739)Level 3 - APQC General PCF 5.2 (10739)8.1 Perform planning and management accounting (10728)DirectHPQ201978.1.3 Perform cost management (10740)Level 3 - APQC General PCF 5.2 (10740)8.1 Perform planning and management accounting (10728)DirectHPQ201988.1.4 Evaluate and manage financial performance (10741)Level 3 - APQC General PCF 5.2 (10741)8.1 Perform planning and management accounting (10728)DirectHPQ201998.2 Perform revenue accounting (10729)Level 2 - APQC General PCF 5.2 (10729)8.0 Manage Financial Resources (10009)DirectHPQ202008.2.1 Process customer credit (10742)Level 3 - APQC General PCF 5.2 (10742)8.2 Perform revenue accounting (10729)DirectHPQ202018.2.2 Invoice customer (10743)Level 3 - APQC General PCF 5.2 (10743)8.2 Perform revenue accounting (10729)DirectHPQ202028.2.3 Process accounts receivable (AR) (10744)Level 3 - APQC General PCF 5.2 (10744)8.2 Perform revenue accounting (10729)DirectHPQ202038.2.4 Manage and process collections (10745)Level 3 - APQC General PCF 5.2 (10745)8.2 Perform revenue accounting (10729)DirectHPQ202048.2.5 Manage and process adjustments/deductions (10746)Level 3 - APQC General PCF 5.2 (10746)8.2 Perform revenue accounting (10729)DirectHPQ202058.3 Perform general accounting and reporting (10730)Level 2 - APQC General PCF 5.2 (10730)8.0 Manage Financial Resources (10009)DirectHPQ202068.3.1 Manage policies and procedures (10747)Level 3 - APQC General PCF 5.2 (10747)8.3 Perform general accounting and reporting (10730)DirectHPQ202078.3.2 Perform general accounting (10748)Level 3 - APQC General PCF 5.2 (10748)8.3 Perform general accounting and reporting (10730)DirectHPQ202088.3.3 Perform fixed-asset accounting (10749)Level 3 - APQC General PCF 5.2 (10749)8.3 Perform general accounting and reporting (10730)DirectHPQ202098.3.4 Perform financial reporting (10750)Level 3 - APQC General PCF 5.2 (10750)8.3 Perform general accounting and reporting (10730)DirectHPQ202108.4 Manage fixed-asset project accounting (10731)Level 2 - APQC General PCF 5.2 (10731)8.0 Manage Financial Resources (10009)DirectHPQ202118.4.1 Perform capital planning and project approval (10751)Level 3 - APQC General PCF 5.2 (10751)8.4 Manage fixed-asset project accounting (10731)DirectHPQ202128.4.2 Perform capital project accounting (10752)Level 3 - APQC General PCF 5.2 (10752)8.4 Manage fixed-asset project accounting (10731)DirectHPQ202138.5 Process payroll (10732)Level 2 - APQC General PCF 5.2 (10732)8.0 Manage Financial Resources (10009)DirectHPQ202148.5.1 Report time (10753)Level 3 - APQC General PCF 5.2 (10753)8.5 Process payroll (10732)DirectHPQ202158.5.2 Manage pay (10754)Level 3 - APQC General PCF 5.2 (10754)8.5 Process payroll (10732)DirectHPQ202168.5.3 Process payroll taxes (10755)Level 3 - APQC General PCF 5.2 (10755)8.5 Process payroll (10732)DirectHPQ202178.6 Process accounts payable and expense reimbursements (10733)Level 2 - APQC General PCF 5.2 (10733)8.0 Manage Financial Resources (10009)DirectHPQ202188.6.1 Process accounts payable (10756)Level 3 - APQC General PCF 5.2 (10756)8.6 Process accounts payable and expense reimbursements (10733)DirectHPQ202198.6.2 Process expense reimbursements (10757)Level 3 - APQC General PCF 5.2 (10757)8.6 Process accounts payable and expense reimbursements (10733)DirectHPQ202208.7 Manage treasury operations (10734)Level 2 - APQC General PCF 5.2 (10734)8.0 Manage Financial Resources (10009)DirectHPQ202218.7.1 Manage treasury policies and procedures (10758)Level 3 - APQC General PCF 5.2 (10758)8.7 Manage treasury operations (10734)DirectHPQ202228.7.2 Manage cash (10759)Level 3 - APQC General PCF 5.2 (10759)8.7 Manage treasury operations (10734)DirectHPQ202238.7.3 Manage in-house bank accounts (10760)Level 3 - APQC General PCF 5.2 (10760)8.7 Manage treasury operations (10734)DirectHPQ202248.7.4 Manage debt and investment (10761)Level 3 - APQC General PCF 5.2 (10761)8.7 Manage treasury operations (10734)DirectHPQ202258.7.5 Manage financial risks (11208)Level 3 - APQC General PCF 5.2 (11208)8.7 Manage treasury operations (10734)DirectHPQ202268.8 Manage internal controls (10735)Level 2 - APQC General PCF 5.2 (10735)8.0 Manage Financial Resources (10009)DirectHPQ202278.8.1 Establish internal controls, policies, and procedures (10762)Level 3 - APQC General PCF 5.2 (10762)8.8 Manage internal controls (10735)DirectHPQ202288.8.2 Operate controls and monitor compliance with internal controls policies and procedures (10763)Level 3 - APQC General PCF 5.2 (10763)8.8 Manage internal controls (10735)DirectHPQ202298.8.3 Report on internal controls compliance (10764)Level 3 - APQC General PCF 5.2 (10764)8.8 Manage internal controls (10735)DirectHPQ202308.9 Manage taxes (10736)Level 2 - APQC General PCF 5.2 (10736)8.0 Manage Financial Resources (10009)DirectHPQ202318.9.1 Develop tax strategy and plan (10765)Level 3 - APQC General PCF 5.2 (10765)8.9 Manage taxes (10736)DirectHPQ202328.9.2 Process taxes (10766)Level 3 - APQC General PCF 5.2 (10766)8.9 Manage taxes (10736)DirectHPQ202338.10 Manage international funds/consolidation (10737)Level 2 - APQC General PCF 5.2 (10737)8.0 Manage Financial Resources (10009)DirectHPQ202348.10.1 Monitor international rates (10767)Level 3 - APQC General PCF 5.2 (10767)8.10 Manage international funds/consolidation (10737)DirectHPQ202358.10.2 Manage transactions (10768)Level 3 - APQC General PCF 5.2 (10768)8.10 Manage international funds/consolidation (10737)DirectHPQ202368.10.3 Monitor currency exposure/hedge currency (10769)Level 3 - APQC General PCF 5.2 (10769)8.10 Manage international funds/consolidation (10737)DirectHPQ202378.10.4 Report results (10770)Level 3 - APQC General PCF 5.2 (10770)8.10 Manage international funds/consolidation (10737)DirectHPQ202388.10 Manage international funds/consolidation (10737)Level 2 - APQC General PCF 5.2 (10737)9.0 Acquire, Construct, and Manage Property (10010)DirectHPQ202399.1 Design and construct/acquire nonproductive assets (10937)Level 2 - APQC General PCF 5.2 (10937)9.0 Acquire, Construct, and Manage Property (10010)DirectHPQ202409.1.1 Develop property strategy and long-term vision (10941)Level 3 - APQC General PCF 5.2 (10941)9.1 Design and construct/acquire nonproductive assets (10937)DirectHPQ202419.1.2 Develop, construct, and modify sites (10942)Level 3 - APQC General PCF 5.2 (10942)9.1 Design and construct/acquire nonproductive assets (10937)DirectHPQ202429.1.3 Plan facility (10943)Level 3 - APQC General PCF 5.2 (10943)9.1 Design and construct/acquire nonproductive assets (10937)DirectHPQ202439.1.4 Provide workspace and assets (10944)Level 3 - APQC General PCF 5.2 (10944)9.1 Design and construct/acquire nonproductive assets (10937)DirectHPQ202449.2 Maintain nonproductive assets (10938)Level 2 - APQC General PCF 5.2 (10938)9.0 Acquire, Construct, and Manage Property (10010)DirectHPQ202459.2.1 Move people and assets (10945)Level 3 - APQC General PCF 5.2 (10945)9.2 Maintain nonproductive assets (10938)DirectHPQ202469.2.2 Repair workplace and assets (10946)Level 3 - APQC General PCF 5.2 (10946)9.2 Maintain nonproductive assets (10938)DirectHPQ202479.2.3 Provide preventive maintenance for workplace and assets (10947)Level 3 - APQC General PCF 5.2 (10947)9.2 Maintain nonproductive assets (10938)DirectHPQ202489.2.4 Manage security (10948)Level 3 - APQC General PCF 5.2 (10948)9.2 Maintain nonproductive assets (10938)DirectHPQ202499.2.5 Manage facilities operations (10949)Level 3 - APQC General PCF 5.2 (10949)9.2 Maintain nonproductive assets (10938)DirectHPQ202509.3 Obtain, install, and plan maintenance for productive assets (10939)Level 2 - APQC General PCF 5.2 (10939)9.0 Acquire, Construct, and Manage Property (10010)DirectHPQ202519.3.1 Develop ongoing maintenance policies for productive assets (10950)Level 3 - APQC General PCF 5.2 (10950)9.3 Obtain, install, and plan maintenance for productive assets (10939)DirectHPQ202529.3.2 Obtain and install equipment (10951)Level 3 - APQC General PCF 5.2 (10951)9.3 Obtain, install, and plan maintenance for productive assets (10939)DirectHPQ202539.4 Dispose of productive and nonproductive assets (10940)Level 2 - APQC General PCF 5.2 (10940)9.0 Acquire, Construct, and Manage Property (10010)DirectHPQ202549.4.1 Develop exit strategy (10952)Level 3 - APQC General PCF 5.2 (10952)9.4 Dispose of productive and nonproductive assets (10940)DirectHPQ202559.4.2 Perform sale or trade (10953)Level 3 - APQC General PCF 5.2 (10953)9.4 Dispose of productive and nonproductive assets (10940)DirectHPQ202569.4.3 Perform abandonment (10954)Level 3 - APQC General PCF 5.2 (10954)9.4 Dispose of productive and nonproductive assets (10940)DirectHPQ202579.5 Manage physical risk (11207)Level 2 - APQC General PCF 5.2 (11207)9.0 Acquire, Construct, and Manage Property (10010)DirectHPQ202589.5 Manage physical risk (11207)Level 2 - APQC General PCF 5.2 (11207)10.0 Manage Environmental Health and Safety (EHS) (11179)DirectHPQ2025910.1 Determine environmental health and safety impacts (11180)Level 2 - APQC General PCF 5.2 (11180)10.0 Manage Environmental Health and Safety (EHS) (11179)DirectHPQ2026010.1.1 Evaluate environmental impact of products, services, and operations (11186)Level 3 - APQC General PCF 5.2 (11186)10.1 Determine environmental health and safety impacts (11180)DirectHPQ2026110.1.2 Conduct health and safety and environmental audits (11187)Level 3 - APQC General PCF 5.2 (11187)10.1 Determine environmental health and safety impacts (11180)DirectHPQ2026210.2 Develop and execute environmental health and safety program (11181)Level 2 - APQC General PCF 5.2 (11181)10.0 Manage Environmental Health and Safety (EHS) (11179)DirectHPQ2026310.2.1 Identify regulatory and stakeholder requirements (11188)Level 3 - APQC General PCF 5.2 (11188)10.2 Develop and execute environmental health and safety program (11181)DirectHPQ2026410.2.2 Assess future risks and opportunities (11189)Level 3 - APQC General PCF 5.2 (11189)10.2 Develop and execute environmental health and safety program (11181)DirectHPQ2026510.2.3 Create EHS policy (11190)Level 3 - APQC General PCF 5.2 (11190)10.2 Develop and execute environmental health and safety program (11181)DirectHPQ2026610.2.4 Record and manage EHS events (11191)Level 3 - APQC General PCF 5.2 (11191)10.2 Develop and execute environmental health and safety program (11181)DirectHPQ2026710.3 Train and educate employees (11182)Level 2 - APQC General PCF 5.2 (11182)10.0 Manage Environmental Health and Safety (EHS) (11179)DirectHPQ2026810.3.1 Communicate EHS issues to stakeholders and provide support (11192)Level 3 - APQC General PCF 5.2 (11192)10.3 Train and educate employees (11182)DirectHPQ2026910.4 Monitor and manage environmental health and safety management program (11183)Level 2 - APQC General PCF 5.2 (11183)10.0 Manage Environmental Health and Safety (EHS) (11179)DirectHPQ2027010.4.1 Manage EHS costs and benefits (11193)Level 3 - APQC General PCF 5.2 (11193)10.4 Monitor and manage environmental health and safety management program (11183)DirectHPQ2027110.4.2 Measure and report EHS performance (11194)Level 3 - APQC General PCF 5.2 (11194)10.4 Monitor and manage environmental health and safety management program (11183)DirectHPQ2027210.4.3 Provide employees with EHS support (11195)Level 3 - APQC General PCF 5.2 (11195)10.4 Monitor and manage environmental health and safety management program (11183)DirectHPQ2027310.5 Ensure compliance with regulations (11184)Level 2 - APQC General PCF 5.2 (11184)10.0 Manage Environmental Health and Safety (EHS) (11179)DirectHPQ2027410.5.1 Monitor compliance (11198)Level 3 - APQC General PCF 5.2 (11198)10.5 Ensure compliance with regulations (11184)DirectHPQ2027510.5.2 Perform compliance audit (11199)Level 3 - APQC General PCF 5.2 (11199)10.5 Ensure compliance with regulations (11184)DirectHPQ2027610.5.3 Comply with regulatory stakeholders' requirements (11200)Level 3 - APQC General PCF 5.2 (11200)10.5 Ensure compliance with regulations (11184)DirectHPQ2027710.6 Manage remediation efforts (11185)Level 2 - APQC General PCF 5.2 (11185)10.0 Manage Environmental Health and Safety (EHS) (11179)DirectHPQ2027810.6.1 Create remediation plans (11201)Level 3 - APQC General PCF 5.2 (11201)10.6 Manage remediation efforts (11185)DirectHPQ2027910.6.2 Contact and confer with experts (11202)Level 3 - APQC General PCF 5.2 (11202)10.6 Manage remediation efforts (11185)DirectHPQ2028010.6.3 Identify/dedicate resources (11203)Level 3 - APQC General PCF 5.2 (11203)10.6 Manage remediation efforts (11185)DirectHPQ2028110.6.4 Investigate legal aspects (11204)Level 3 - APQC General PCF 5.2 (11204)10.6 Manage remediation efforts (11185)DirectHPQ2028210.6.5 Investigate damage cause (11205)Level 3 - APQC General PCF 5.2 (11205)10.6 Manage remediation efforts (11185)DirectHPQ2028310.6.6 Amend or create policy (11206)Level 3 - APQC General PCF 5.2 (11206)10.6 Manage remediation efforts (11185)DirectHPQ2028411.0 Manage External Relationships (10012)Level 1 - APQC General PCF 5.2 (10012)0.0 APQC General PCF 5.2DirectHPQ2028511.1 Build investor relationships (11010)Level 2 - APQC General PCF 5.2 (11010)11.0 Manage External Relationships (10012)DirectHPQ2028611.1.1 Plan, build, and manage lender relations (11035)Level 3 - APQC General PCF 5.2 (11035)11.1 Build investor relationships (11010)DirectHPQ2028711.1.2 Plan, build, and manage analyst relations (11036)Level 3 - APQC General PCF 5.2 (11036)11.1 Build investor relationships (11010)DirectHPQ2028811.1.3 Communicate with shareholders (11037)Level 3 - APQC General PCF 5.2 (11037)11.1 Build investor relationships (11010)DirectHPQ2028911.2 Manage government and industry relationships (11011)Level 2 - APQC General PCF 5.2 (11011)11.0 Manage External Relationships (10012)DirectHPQ2029011.2.1 Manage government relations (11038)Level 3 - APQC General PCF 5.2 (11038)11.2 Manage government and industry relationships (11011)DirectHPQ2029111.2.2 Manage relations with quasi-government bodies (11039)Level 3 - APQC General PCF 5.2 (11039)11.2 Manage government and industry relationships (11011)DirectHPQ2029211.2.3 Manage relations with trade or industry groups (11040)Level 3 - APQC General PCF 5.2 (11040)11.2 Manage government and industry relationships (11011)DirectHPQ2029311.2.4 Manage lobby activities (11041)Level 3 - APQC General PCF 5.2 (11041)11.2 Manage government and industry relationships (11011)DirectHPQ2029411.3 Manage relations with board of directors (11012)Level 2 - APQC General PCF 5.2 (11012)11.0 Manage External Relationships (10012)DirectHPQ2029511.3.1 Report results (11042)Level 3 - APQC General PCF 5.2 (11042)11.3 Manage relations with board of directors (11012)DirectHPQ2029611.3.2 Report audit findings (11043)Level 3 - APQC General PCF 5.2 (11043)11.3 Manage relations with board of directors (11012)DirectHPQ2029711.4 Manage legal and ethical issues (11013)Level 2 - APQC General PCF 5.2 (11013)11.0 Manage External Relationships (10012)DirectHPQ2029811.4.1 Create ethics policies (11044)Level 3 - APQC General PCF 5.2 (11044)11.4 Manage legal and ethical issues (11013)DirectHPQ2029911.4.2 Manage corporate governance policies (11045)Level 3 - APQC General PCF 5.2 (11045)11.4 Manage legal and ethical issues (11013)DirectHPQ2030011.4.3 Develop and perform preventive law programs (11046)Level 3 - APQC General PCF 5.2 (11046)11.4 Manage legal and ethical issues (11013)DirectHPQ2030111.4.4 Ensure compliance (11047)Level 3 - APQC General PCF 5.2 (11047)11.4 Manage legal and ethical issues (11013)DirectHPQ2030211.4.5 Manage outside counsel (11048)Level 3 - APQC General PCF 5.2 (11048)11.4 Manage legal and ethical issues (11013)DirectHPQ2030311.4.6 Protect intellectual property (11049)Level 3 - APQC General PCF 5.2 (11049)11.4 Manage legal and ethical issues (11013)DirectHPQ2030411.4.7 Resolve disputes and litigations (11050)Level 3 - APQC General PCF 5.2 (11050)11.4 Manage legal and ethical issues (11013)DirectHPQ2030511.4.8 Provide legal advice/counseling (11051)Level 3 - APQC General PCF 5.2 (11051)11.4 Manage legal and ethical issues (11013)DirectHPQ2030611.4.9 Negotiate and document agreements/contracts (11052)Level 3 - APQC General PCF 5.2 (11052)11.4 Manage legal and ethical issues (11013)DirectHPQ2030711.5 Manage public relations program (11014)Level 2 - APQC General PCF 5.2 (11014)11.0 Manage External Relationships (10012)DirectHPQ2030811.5.1 Manage community relations (11066)Level 3 - APQC General PCF 5.2 (11066)11.5 Manage public relations program (11014)DirectHPQ2030911.5.2 Manage media relations (11067)Level 3 - APQC General PCF 5.2 (11067)11.5 Manage public relations program (11014)DirectHPQ2031011.5.3 Promote political stability (11068)Level 3 - APQC General PCF 5.2 (11068)11.5 Manage public relations program (11014)DirectHPQ2031111.5.4 Create press releases (11069)Level 3 - APQC General PCF 5.2 (11069)11.5 Manage public relations program (11014)DirectHPQ2031211.5.5 Issue press releases (11070)Level 3 - APQC General PCF 5.2 (11070)11.5 Manage public relations program (11014)DirectHPQ2031312.0 Manage Knowledge, Improvement, and Change (10013)Level 1 - APQC General PCF 5.2 (10013)0.0 APQC General PCF 5.2DirectHPQ2031412.1 Create and manage organizational performance strategy (11071)Level 2 - APQC General PCF 5.2 (11071)12.0 Manage Knowledge, Improvement, and Change (10013)DirectHPQ2031512.1.1 Create enterprise measurement systems model (11075)Level 3 - APQC General PCF 5.2 (11075)12.1 Create and manage organizational performance strategy (11071)DirectHPQ2031612.1.2 Measure process productivity (11076)Level 3 - APQC General PCF 5.2 (11076)12.1 Create and manage organizational performance strategy (11071)DirectHPQ2031712.1.3 Measure cost effectiveness (11077)Level 3 - APQC General PCF 5.2 (11077)12.1 Create and manage organizational performance strategy (11071)DirectHPQ2031812.1.4 Measure staff efficiency (11078)Level 3 - APQC General PCF 5.2 (11078)12.1 Create and manage organizational performance strategy (11071)DirectHPQ2031912.1.5 Measure cycle time (11079)Level 3 - APQC General PCF 5.2 (11079)12.1 Create and manage organizational performance strategy (11071)DirectHPQ2032012.2 Benchmark performance (11072)Level 2 - APQC General PCF 5.2 (11072)12.0 Manage Knowledge, Improvement, and Change (10013)DirectHPQ2032112.2.1 Conduct performance assessments (11083)Level 3 - APQC General PCF 5.2 (11083)12.2 Benchmark performance (11072)DirectHPQ2032212.2.2 Develop benchmarking capabilities (11084)Level 3 - APQC General PCF 5.2 (11084)12.2 Benchmark performance (11072)DirectHPQ2032312.2.3 Conduct process benchmarking (11085)Level 3 - APQC General PCF 5.2 (11085)12.2 Benchmark performance (11072)DirectHPQ2032412.2.4 Conduct competitive benchmarking (11086)Level 3 - APQC General PCF 5.2 (11086)12.2 Benchmark performance (11072)DirectHPQ2032512.2.5 Conduct gap analysis to understand need for change and degree needed (11087)Level 3 - APQC General PCF 5.2 (11087)12.2 Benchmark performance (11072)DirectHPQ2032612.2.6 Establish need for change (11088)Level 3 - APQC General PCF 5.2 (11088)12.2 Benchmark performance (11072)DirectHPQ2032712.3 Develop enterprise-wide knowledge management (KM) capability (11073)Level 2 - APQC General PCF 5.2 (11073)12.0 Manage Knowledge, Improvement, and Change (10013)DirectHPQ2032812.3.1 Develop KM strategy (11095)Level 3 - APQC General PCF 5.2 (11095)12.3 Develop enterprise-wide knowledge management (KM) capability (11073)DirectHPQ2032912.3.2 Assess knowledge management capabilities (11096)Level 3 - APQC General PCF 5.2 (11096)12.3 Develop enterprise-wide knowledge management (KM) capability (11073)DirectHPQ2033012.3.3 Identify and plan KM projects (11097)Level 3 - APQC General PCF 5.2 (11097)12.3 Develop enterprise-wide knowledge management (KM) capability (11073)DirectHPQ2033112.3.4 Design and launch KM projects (11098)Level 3 - APQC General PCF 5.2 (11098)12.3 Develop enterprise-wide knowledge management (KM) capability (11073)DirectHPQ2033212.3.5 Manage the KM project life cycle (11099)Level 3 - APQC General PCF 5.2 (11099)12.3 Develop enterprise-wide knowledge management (KM) capability (11073)DirectHPQ2033312.4 Manage change (11074)Level 2 - APQC General PCF 5.2 (11074)12.0 Manage Knowledge, Improvement, and Change (10013)DirectHPQ2033412.4.1 Plan for change (11134)Level 3 - APQC General PCF 5.2 (11134)12.4 Manage change (11074)DirectHPQ2033512.4.2 Design the change (11135)Level 3 - APQC General PCF 5.2 (11135)12.4 Manage change (11074)DirectHPQ2033612.4.3 Implement change (11136)Level 3 - APQC General PCF 5.2 (11136)12.4 Manage change (11074)DirectHPQ2033712.4.4 Sustain improvement (11137)Level 3 - APQC General PCF 5.2 (11137)12.4 Manage change (11074)DirectHPQ

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