APCO Australasia Conference 2011 The Building Blocks of Mission Critical Mobile Data Solutions Brett Abraham General Manager - Sigtec Critical Communications

APCO Australasia Conference 2011

The Building Blocksof

Mission CriticalMobile Data Solutions

Brett AbrahamGeneral Manager - Sigtec Critical Communications Division


What is a Mission Critical Mobile Data Solution?

What are the Building Blocks?

Requirements of Field Devices

Application Integration

Features of Communications Networks

Robust Managed Messaging Architecture

Central Infrastructure Requirements

Case Study

Summary of Key Considerations

Presentation Topics


Founded in 1980 providing innovative data signalling solutions on conventional radio networks for Taxi, Transport and Public Safety

Sigtec acquired Technisyst in 2007 to become a leading provider of mobile data solutions to the Public Safety market

Technisyst became the nucleus of the Critical Communications Division

Critical Communications Division operates from Brisbane Office

Highly skilled and experienced team focussed on the difficult operational environment of wireless mobile data

Proven track record of delivering CRITICAL COMMUNICATIONS

Introducing Sigtec


Key customers


Must Have vs Nice to Have

Operational “must haves”

Automatic Vehicle Location

Job Dispatch & Status Messaging

Emergency Duress

Operational “nice to haves”

Database searches

Data Entry Reporting

Broadcast Video

MOBILE DATA IS “COMPLIMENTARY” TO VOICE RADIO

What is a Mission Critical Mobile Data Solution?

NARROWBAND

BROADBAND

= Narrowband vs Broadband


Mission Critical means High Availability >99.97%

Robust Field Devices

Redundant Modems/Networks

Overlapping Network Coverage

Redundant Hosts and Fixed Links

Automatic Failover

Disaster Recovery

THE SOLUTION IS ONLY AS GOOD AS THE WEAKEST LINK

What are the Building Blocks?


Must be “fit for purpose”

Ruggedised

Shock and Vibration

Temperature and Humidity

Dust and Moisture

Sunlight readable displays

Future expansion capability

Serviceable

NO ONE DEVICE MEETS ALL NEEDS

Requirements of Field Devices


Fixed Devices – Entry Level

AVL/Duress Dispatch/Status

Windows CE

Limited Processing

Limited Storage

Cost effective

Integrated Display/CPU


Fixed Devices – High Performance

Windows 7

Powerful CPU

Extensive Storage

Extensive I/O

DVR capable

“future proof”


Portable Devices

Laptop Tablet PDA/Smartphone

Flexible deployment

Limited Processing

Limited Storage

Possible loss or theft


Hybrid Solutions

Laptop mounted at rear of cab

Screen & keyboard

mounted in front of cab

Fixed PC

WiFi to portable device


Improve the in-vehicle operational environment

Aggregation of multiple devices and applications

MDT + Lights/Sirens + SatNav + Voice Radio etc etc

Commonality in user interface

Reduce cabin clutter

Improve cabin safety

Simplify maintenance

Reduce costs

Problem will only increase in time!

APPLICATION INTEGRATION DELIVERS END USER BENEFITS

In-vehicle Application Integration


No one network can deliver!

Private networks

Typically narrowband and small coverage footprint

System usage and traffic models are controllable

Public networks

Deliver broadband and extensive coverage

Unpredictable usage patterns

Mesh networks

Coverage where you want it!

COMBINATIONS OF NETWORKS DELIVER ALL NEEDS

Features of Communications Networks


Layered Communications Networks

GPRS

PrivateNetwork

NextG

Satellite


Message Switch

Satellite

Multi-Mode

Next G

Private

Multi-Host

Multi-Path

Multi-Agency

Multi-Site

Robust Managed Messaging Architecture


100% Data Integrity

Message Store and Forward

Message Retries

Message Priority Handling

Multiple Network Connections

Network Switching to Business Rules

Transaction Logging

Encryption options

Message Delivery Performance Reporting

Managed Messaging Requirements


High Availability Hosts (Hard disks, Power supplies, Ethernet)

Redundant Host Systems (CAD & Message Switch)

Redundant Communications Bearers

Redundant WAN Routers

Redundant LAN Switches

Automatic Failover

Planned Failover

Disaster Recovery (Remote Site)

System Backup & Recovery Processes

Central Infrastructure Requirements


4 Operational Fleets across whole of State (1,100 vehicles+)

Metro Fleet deployed in 2003, Rural Fleets deployed in 2006

Required AVL, Job Dispatch, Status and Duress

Managed Messaging Infrastructure (NSW Government)

Connections to multiple networks

Private NSW Government Mobitex Network

Telstra NextG and GPRS Networks

Globalstar Satellite Network

Disaster Recovery Site

Managed Service delivery model through Telstra

Ambulance Service NSW

Case study


Case study



Case study



Upgrade Project commencing 2011

5 Year Telstra Managed Service

New generation MDT solution

Case study


Identify the “must have” operational requirements

Ensure solution is flexible and scalable to protect investment

No single field device meets all needs

Seek to aggregate devices and applications in vehicle

No single wireless network meets needs

The solution is only as good as the weakest link

Systems integration is the key component to success

Managed Service Delivery vs traditional “Build and Operate”

Single point of responsibility

Service Level Assurances delivers real outcomes

Summary of Key Considerations


Brett AbrahamGeneral Manager - Sigtec Critical Communications Division

[email protected]

Thank you

Documents

APCO Australasia Conference 2011 The Building Blocks of Mission Critical Mobile Data Solutions Brett Abraham General Manager - Sigtec Critical Communications